Best U.s. Bank Springfield Near Me

Jill Taylor: Never have enough tellers. I spent my entire lunch break in the drive through... only 2 cars in the drive through ahead of me, only 1 teller working and took FOREVER just to deposit a check. It's like this every time I come here. Last time their lobby was closed and you had no choice but to use drive thru which by the looks was the case again.STOP WITH THE GENERIC REPLY. When you're depositing into someone else's account, you CANNOT use online, ATM, or other "automated" options. How about you actually take all of these negative reviews, and DO SOMETHING like: properly staff your location, TRAIN your employees to be more efficient, CONSOLIDATE into fewer locations with more employees in one office instead of 1 employees in 4 locations, etc. There are options. But having a half hour plus wait at a drive thru on a NOT busy day is unacceptable.... and generic, phony apologies are not the solution.

Teresa M: Used to be a good bank with good customer service. Now you need to make an appointment to see anyone inside the branch and when using the drive thru window the teller ignored what I said.

Debra: Waited in line 30 min . They really should hire more help .

Kelli Dunaway: If I could give them negative stars I would. Always takes forever no matter what the transaction. Hours of operation are terrible and customer service is none existent!!

Dean Cunningham: This is one of the worst banks ever. Anytime my wife comes in to make a payment on our house they tell her they will not accept it because she isn't on the paperwork. Yet it is intact in both of our names. They will not answer the phone when you call and everyone has an attitude when your there. I would not use this "bank"

B P: So, I had deleted a previous review of this bank because I do believe in second chances. However, when a business consistently delivers bad customer service, I feel I should warn others. This is the 3rd and final encounter with this bank. Please, don't use them. To save yourself time and frustration, go to a different bank.

Dax Bedell: This branch in particular deserves all the bad reviews it gets. So many times I've showed up within their posted hours, both online and on their door, only for them to be closed. When they are open, the drive through lines are packed and they only have one person handling 4 lines of customers. And you can't go inside because they don't have any tellers there either. Worst service I have ever experienced from a bank.

wendy: Needed to do a transaction yesterday, it was a Saturday - the day many people are off work. The drive thru that was supposed to be open from 9-12, was closed when I arrived at 10:30 AM. I agree with others that it takes way to long at the drive thru and there is always many cars in line. Service used to be great, but has really gone down hill.

Ted White: Only 2 drive thru lanes open with 4-6 cars waiting per lane. 20min wait

James Strachan: I swear It would be easier to bank with a Nigerian prince than US bank. The only reason I have not closed my account is because you’re never bloody open. It’s April 23rd, the hours listed on the window literally state your open yet the drive through is closed, again. It’s ok I’m sure your downtown location will be open from 10:00 - 13:00 Monday.

Lauren: We have now had two separate mortgages done through this branch. We worked with Kayla and Jennifer. If you don't read past here, know you're in excellent hands with them.As first time home buyers they patiently answered every question we had. All steps in the process were explained and went so fast! We came back to them after looking for our next home and this is where they really pulled out all the stops. From assisting with a quick close, to accommodating us being in a completely different city, they went all out.I will always come to this team first. They're the very best.

Lizzie Fletcher: Tried to deposit rent money into the ATM like I do every month except this time the ATM gave me an error screen and said it cannot process my transaction or give me back anything I deposited!!!! All I could do was file a claim which customer service said could take 10 DAYS! How am I supposed to pay rent when the bank steals my money? How can I even trust that I’ll get my money back?

Anxiousvariable: 2nd worse bank I've ever had. I changed banks and haven't looked back.

Connor Wilson: Hope you like to wait, for snotty help and people who can't even answer a phone.

James V: Canceling all accounts with USBank. You can’t even walk in and make a deposit or withdraw money. It takes them 7 business days to verify funds from employer while all other banks in Springfield can verify funds in seconds. Stay away from USBank

Sako Herman: No cash withdraw allowed

A E Compton: Having only used the drive-through at the Glenstone and St. Louis locations, I feel sorry for the staff here-they obviously have no corporate support.What company can say it is customer-focused with lanes that are either open only two hours a day, or, that close at 5 p.m.?Business-friendly?I think not.

Danny Dees: We spent an hour in the drive thru. We only had 3 cars in front of us. I thought it might have been a fluke until it took them 15 mins to cash a check for my wife who is a customer. Not because there was one teller running multiple windows (they had one teller per window), because they are just that slow. You can’t blame Covid for your shortcomings as a business anymore. That ship has sailed. But they will most likely try. I have suggested to my wife to switch to another bank. I would suggest that you do the same.

Karen Rogers: Dismal customer service. Do yourself a favor and close all US Bank accounts. Just not worth the hassle.

Aaron B.: Slowest worst service of any bank I have ever used besides Simmons. If you go here plan 45 minutes for the drive through so you maintain your sanity.

Perry McVey: Great employees, management seems very misinformed.

Jennifer Spradlin: Gre a t. Ranch, smiling faces. No mistakes made and will help you with questions or to make it easier to deposit money with out Hassell of asking for your debit card or 3 forms of id.

Natalie Blanton: This bank has the worst customer service! I’ve been with this paint for four years they have made numerous mistakes over the years and counting my money cashing paychecks etc. Today I waited for over 20 minutes for the teller to cash four paychecks.

Kathleen Day: The tellers have gone above and beyond on more than one occasion. Once, he closed his window and recounted his whole drawer when I thought they had made a mistake.

MpaYn: They close the lobby at random claiming an emergency, but there is no emergency. Force pedestrians to use the drive thru (which is unsafe and potentially illegal). They are understaffed, some are rude. Generally just practice bad business practices. I won't be doing any more business with this branch.

Mark Scott: The clerks are incompetent and rude especially at the Kearney st branch they are very unhelpful and slow they have missed counted my money on more than time if I was you I would choose a totally different branch to bank with!!

Snow Popis: Over 12 cars in line, only 2 lanes open. With so many branches closing, the remaining branches are packed.Maybe they should open more lanes? It's always 20+ minutes to make a business deposit. Considering switching banks due to the daily inconvenience!

Chris Carlton: Consistently come here for work and the drive thru will have 2 of the 4 lanes working and 5-6 cars deep everytime. Only 2 tellers seem to be working. I seem to have to wait in the drive thru for 20-30 minutes every time.

Jason Padilla: Closing my account because this place will rip you off! Dont use this bank!

Tom Demers: This has been my bank for many years and they always do a great job. They are busy sometimes, but that is normal. Before COVID I preferred going inside and the tellers were always helpful and friendly.

Jason: Drove 20 miles got there at 4:15 on and the drive thru was closed. I understand the shut down has things a bit weird but it would be nice for them to update there online info.

Gary Kelly: Dont bank here. I fell into a scam. Not able to get any of my money out. They are closing my account but give credit don in fraud department and ricky manager of bank willing to help so government money stimulus package be deposit put in before closing account

wawaz181: I really like people that work in here. Especially Jacob and Alisia. They are professionals!

Lila Taylor: Collin at this location is amazing. He's quick, helpful, and friendly. He made a dreaded visit enjoyable.

Kristi Eccker: I absolutely love US Bank. The Branch Manager here is very accommodating. Everyone is always pleasant and respectful to me. Keep it up!

Breeze Payne: Trying to get a transaction reversed because their employee didn't know what they were doing! After asking how long i was told 5 minutes and hung up on. We'll be taking our business elsewhere.

Kyle Leach: Branch manager accused me of being threatening and disrespectful when I called because my account was charged an over draft fee when my account was not even overdrawn. Will not be banking here any longer.

James Maguire: Very helpful

Nebula Aim: Went to get a new debit card because I had lost it, (First time ever) Walk in and said I lost my debit card, I need to cancel it and get a new one, please. First thing the lady says, 'I need to see your ID, or did you loose that too?' I don't know if she was trying to be funny or what, but it really made me feel idiotic and uncomfortable. It was kind of a rude thing to say, especially to a customer. That was my experience there, so it ended up not being a good one.

Steve Caldwell: Rude bank teller. And charge $5.00 to cash a check!?!? First I've ever heard of a bank doing that and said it's going up to $7.00 next month! that's just ridiculous!! I'll just stick to my bank!

John Delgrasso: Horrible unprofessional bunch of clowns.Go elsewhere. !!!!

Seren Rene: Slow, always looks closed. Drive thu can take you like 15-20 minutes for simple deposits. Priority is usually the guests inside so I recommend going inside if you have to go here.

Hannah Ross: Is this place even still open? I see lights on, but on 3 separate occasions all the doors are locked.

Jalen S: Great service and handled all my issues immediately

Keith Lane: Whats the point of having a phone if none of the branches are gonna answer

Nyamtseren Batdolgor: Had a very positive experience when opening a new student account. They showed me everything and were committed to helping me. Only problem was that the tellers are only working until noon and sometimes the bank would be closed on a weekday.

Billy Hesik: Worse mortgage experience of my life. My mortgage specialist Lisa and her boss Annette didn’t do a good job of working efficiently on my loan and it took way longer than anticipated. My loan structure also changed 2 days before closing, Because they’re team failed to inform me of there errors. Ended up paying way more that we wanted!!!! I would never recommend them to anyone.

Trey Noran: Time to close this location as it is beyond bad. It does not serve the customers and opens when it has the Spirit to open. Never in my 50 years of life have I seen a bank like this. US Bank Corp close this bank and let Springfield place something useful there like a Apartment Building.

Anxiousvariable: Terrible service and base level banking needs. I've changed banks and haven't looked back.

C W: A bunch of employees working but no teller drove 20 minutes to deposit money. Online it says its open but got the branch and the drive up was closed went inside to see plenty of employees no1 willing to put money in my account ridiculous.

A E Compton: Not only are drive-through hours of 10 to 12 ridiculous, now the commercial lane is closed.Terrible for business. Now, after being asked to go to a different lane, they tell me a wait is necessary because of lobby customers.I feel sorry for the staff. If they are being coached to think this is the best in customer service, it is not true.

Quinton Hamp: The tellers refuse to help folks after 12pm. Sent me down to the ATM which was being repaired. This is why I left Bank of America. Guess it's time to do the same with US Bank

Erica Boan: This banks actual operating hours rarely matches what they post online. If you go inside they tell you to make an appointment. More than once they have messed up basic deposits and withdrawals through the drive thru. They have deposited or withdrew money from a business or personal account that was supposed to be done in the other account. I suspect they are closing this banking location because they told me to move my safety deposit box again. This is the second time they have asked me to do this as they closed the first location I was using. I am in the process of moving to another bank.

J R: Terrible branch that won't do anything and actually tells you to seek the other locations for your needs. Not sure why this one exists. Was told they cannot do anything but "account maintenance?" Go elsewhere. Hours of availability are also terrible, but every US Bank is that way now.

Rebecca Talley: US Bank as a corporation could care less about good customer service but this branch in particular is exceedingly unhelpful. I closed one of my three accounts (soon to be all three), but somehow it didn't get closed properly (according to the US Bank customer service rep Melanie). Seriously avoid US Bank as an organization and definitely use another branch (shouldn't be hard considering their lobby is closed without an appointment and the drive through is only open a whopping two hours a day during the week - no weekend hours) if you absolutely must use US Bank save yourself the headache and use a different branch.

Summer Freeborn: Karissa at this bank has been an absolute help to me and clearly cares about her clients, thanks Karissa!

Steve: I have called 4 branches to try to speak with someone. Only voice mail at all locations. Lobbies are closed. No one answers the phones. No assistance of any kind.

Elizabeth Holcomb: They have closed the branch that I used and that has been a great big problem for my husband and myself. I think that the reason that they are closing someone somehow stole 750.00 out of my joint savings account and accused me saying that my signature matched. And they are using that as a way to get out of that branch. But who knows I am just a bankie 😏😏. I don't know anything.

Cathy Bliss: Ridiculous waiting time. Poor service.

Nathan Berbereia: I can’t say enough good things about this branch of US Bank!! They do an outstanding job with excellent customer service. Jamie the branch manager did an amazing job to help close a loan in a very fast turn around time! Thank you guys so much with all your help!

Lynn Beinke: One out of the 3 branches I called that answered the phone with a friendly voice. Thanks

Nan S.: Worst bank branch I have ever had the privilege of doing business with (Fox Grape Plaza). As a long time US Bank customer, I recently moved into the area from out of town and was searching for a good "home" bank. I was so wrong to choose this one. The drive through is amazingly slow, but I understand they may be short staffed due to life circumstances. But, each time I had to make an appointment to do a transaction inside, I felt as though they were put out to have to serve me, making me feel like I shouldn't have asked them for a simple bank service, let alone a more complex transaction. The hassles and questions that were definitely not obligatory or imperative for the safety of my account left me walking away feeling more frustrated than the last. It came to the point of switching banks or switching branches. At this time, I just decided to switch branches. One where they put customers first.

Courtney Stamper: After waiting forever for the one car in front of me, the person taking my 3 cash deposits told me she “would take them this time, but going forward, I need to drop them off so I’m not holding up their line.” I told her they’re for a business and I’m not dropping them off (deposits slips must match up). She then gave me a dirty look and took my deposits… then took forever to deposit them.

Jake Fiebelkorn: 12+ cars in drive up lane, 4 employees in the bank, only one employee is helping customers. Bad management

In Sag: Staff is not friendly at all. When I walk in side, the first feeling I got employees wants you to leave the branch . I have been told to use the app to do transfer because employees have no time to help me . When I try to use the apps unfortunately transfer wasn’t working.ThenI ask employees for help and I have been told :I need to come back tomorrow because for them it is going to take 15 minutes to do transfer. When I sad I have been here for over 30 minutes and you want me to come back tomorrow. I have been told to leave the bank. Nobody told me before to leave the Banke . What Custumer service is that ?

Barbara Creek: Horrible service by employee in drive thru. She wants to spend 10 minutes schooling the customers with her words of wisdom but actually has no customer service ability at all.

Snow Popis: Depositing checks took almost 20 minutes, when we were the first person in line.

Sam Letunovskiy: This bank is extremely slow. You’ll wait in their commercial lane for a minimum of 15-20 minutes. There are always huge lines of people, their ATM does not accept cash. Meaning you will not be able to deposit cash into your account which is ridiculous. Save yourself the trip and go to a US Bank that’s managed better than this junker!

Robert Baltzell: This is the worst customer service. Long wait and staff not friendly.

Chandra Arbogast: Attempted to use the ATM to deposit cash and it would not allow me. It didn't even state it couldn't do it, it just would not allow me to click cash deposit at all. Waste of my time.

Arthur Prokopenko: Every time I go here, I’m always satisfied with how things turn out. All of my problems get sorted out, and always learn something new. Today, Daniel Hume gave me key features about the US bank app that I found to be really helpful. Fast and speedy service, and it’s always a pleasure to go here.

David Hennenhoefer: Move the ATM out of the commercial lane.

J EcoBoost: I've been at this location since the early 90s it is a terrible Bank they don't want to help you at all.

Cash Money Samuels: I was very impressed with how helpful Adam was in getting us an incredible rate for our family's dream home. Thank you so much!

Donovan Hogan: Waiting in for close to a half hour each visit!

Heidi: Just spoke with Brett at this branch. He was pleasant and informed me in a clear manner of what I needed. Highly recommend this branch!

Emily Inman: This drive thru has hours 9:30-4:30 according to the paper in the window, not the hours listed here. You need to give customers accurate information.

Mandi Young: I'm very frustrated with my experience with this bank and especially this location. They are losing my current and future business with them. I attempted to deposit a check into my husband's business account but I didn't have a deposit slip with me. The check was made to the business account and was for deposit only.They very condescendingly told me they would look up the account number this time as a courtesy but would not in the future. Afterwards I called and spoke with the manager about my frustration with the situation, and was told this was a matter of federal law. Which is a flat out lie. I have worked as a teller and then in financial software for the last 7 years which requires that I stay up to date with these federal banking laws.I was not asking for the account number, nor balance information. I only wanted to deposit a check made out to the business name, where I could confirm every detail about the account holder.I need a bank that I can send employees and tenants to deposit money to, and not worry if they have forgotten a deposit slip. Especially when they can confirm the account holder's name and address.This is just the latest of bad experiences with this bank. From having cash deposits not immediately available, to having my money deposited in other people's accounts by mistake - despite having premade deposit slips that clearly stated my account number, full name, and address. Unexpected charges $2 charges for writing a check...This bank is continuing to go downhill. Don't waste your time and money here. You will get lied to, charged fees without explanation or warning, and offered terrible and condescending customer service.

Ayres Ryder: US Bank cares only for their profits.

Harpazo Bema: Wonderful service

Kyle Bradley: Fast, friendly, and good coffee. What more could you ask for? Great service here.

Chaeri son: Fast and Polite

Amy Hinkler: We recently opened an account at this branch. The staff was friendly and extremely helpful. Military friendly - thank you for that!

Brooke Lynn: This branch won't last much longer... Good riddance!

Darren Young: Cashed a payroll check issued from a business that uses this bank. This branch and was charged a $7 service fee to cash the check. Steer clear of this branch It's worth the drive to Springfield.

shari hill: The bank took it up on theirself to change the address on our account!! I didn't ask them to and there was no reason for them to do so. Now our acct info is going to someone else's house. I really don't want this other person to have access to my info. Also bank is CLOSED on Wednesday and Saturday!! Very inconvenient!!

sharron schellman: This review is exclusively based on my most recent interaction with Joey Curl. Joey was very knowlegable in everything we were doing and made the process of our reason for the interaction an easy and understandable process. Much appreciated .

Samantha C: I have banked with US bank for many years. I recently went with my boyfriend to open an account and we were greeted with good customer service from Joey. We were able to open his account and Joey was kind enough to walk us through the app before we left. Overall it was a good experience and we will be back!

Natalie Yeremenko: This is by far the worst bank I have ever seen in my life. They messed up my moms name with another customer and kept withdrawing funds. They called to tell me her account is overdrawn for their reasoning. My mom doesn't speak English and cant straighten their mess out. I live out of state and they threaten to throw me into collections for their errors. Who works here and how do they have a job. This is unbelievable. I have never seen anything more ridiculous in my entire life. I hope this branch closes for all the fraud and error. If I can give them negative stars I would.UPDATE 3/3/22- I closed my account and it has been re-opened with out my knowledge, Apparently I cant even leave this bank. THIS IS RIDICULOUS

Bob White: DO NOT BANK HERE! Have no idea how this is still open. Hours are ridiculous. ATM never works. Impossible to deposit here without waiting 20 minutes in the lane. Horrible customer support. Workers know nothing. Don't waste your time here!!

Chad Graves: I’m not sure why I’m banking here if I can’t even deposit cash on a Wednesday and the ATM won’t take it. Why on if you guys are not open like a normal bank is beyond me.

Judi Walker: This bank definitely is going through some customer service issues! Or rather lack thereof. I have been a customer for over 20 years but I believe it is time to "cut bait". This above review is specific to the Republic branch.I went to the US Bank at E Battlefield Rd today and found it to be very customer friendly.

Jeremy Cochrane: DO NOT BANK HERE. No wants to work and the ATM is always broken making it impossible to bank here. Can’t deposit when I need to and caused me overdraft.

Joseph Dowler: Teller was extremely rude. Informed teller that the ATM was not taking money. His response " I don't know what to tell you ". Not something that you tell a customer.

william colbert: I don't get your hours! I don't get off of work until 4pm during the week and you close at 4pm. And then your drive up is not open on Saturdays. I do not like using the ATM to make large deposits of cash. Something needs to change!

Tarah Fortner: We have banked with them for 20 years and have multiple accounts but will move them this year. Multiple bad experiences have lead us to believe they really don't care if they have our business. Long waits for funds to be available despite being guaranteed funds, credit ran for no reason, unexplained charges and many more things.

Adam James: Horrible bank!! They do not care about their customers at all.. Managers their do nothing to help their clients. This is an extremely hard time for all families across the US. Find a local bank that cares about their customers. All they want to do is charge $36 overdraft fees.. then another and another and another because you went into the negative.. I have a $119 negative balance in my account because of $180 in overdraft fees? How can the overdraft fees exceed your negative balance? Only reason the account is in the negative because they pile on overdraft fees.. avoid!! Horrible

Robert Wilson: Been a USB account holder for 23 years. My home branch is in Springfield. I needed to make a deposit while in Republic so I pulled into the drive thru. There wasn't a teller available but I was visible to them from the office area and I could see they weren't working with customers. I didn't time it but it was several minutes before someone finally came out to assist me. No smile nor any explanation or apology for my long wait. This was my only experience with this branch but needless to say it will be my last. There are so many new banks clamoring for customers it is unacceptable for any customer to be treated this poorly.

CJ Miles: USbank has been a great asset to my financial needs. Being able to view all my personal accounts along with my business accounts has been amazing. Great staff that gives the local feel with the leverage of a larger bank.

Stephen p Gunnels: I need to give a shout out to the Republic team. I have had an account at this location for about 13 yrs now and I feel that the team is awesome! I own a business and deal with Nathan, Joey, and Sierra almost daily. Never once have I had a bad experience. I am very thankful for all the help that every member provides. Keep up the great service.

charlie m: Charge you $7 and a thumb print to cash a check. NEVER AGAIN.