Best Public Sector Bank Springfield Near Me

Over road: You and bank of amaerica are the only 2 banks that can't read a card

Terri Nunn: I always receive excellent service from the folks at this branch. They, like all of us, have to abide by corporate rules that sometimes are a pain. But the Kearney branch has never failed to give me great customer service.

Dr.Phil Bigone: I had banked here for almost a year. Being out of state and using online banking I depended on online services. After having many times being locked out of my account due to bank changes I decided to close my account. The password was always being interpreted and had to call everytime to gain account access. For this reason I closed the account. The IT department I hold responsible for this. The bank personal were always helpful and friendly.

Takeo Conklin: Drive-through closes at 5 o'clock on a Friday.

Russ callison: This is the third mortgage where I have used Blue Current. There are no other institutions who will work harder to make sure you are satisfied.

madison crowson: Hannah McCaig was wonderful! It was my first time buying a home and she made it easy and stress free. She was very responsive and answered all my questions, no matter how minor they were. Will definitely go back to BluCurrent for any of my loan needs.😁

Tabby Bryant: If you want a credit union with all the drawbacks of a regular bank and none of the benefits of a credit union you found the right place.

Jamie Obernuefemann: We have done business with BluCurrent for 4 yrs and have had 3 car loans through them. We have been great customers and wanted to do more business with them recently, however the customer service in the loan department has been horrible . We could not get anyone to call us back without constantly having to call them. We were trying to purchase another car and pay off our current car loan. They kept giving us different amounts they would lend us, which was never enough to even buy the car. They acted like they didn't even want to work with us although we have paid one loan off early and have 2 other good standing loans. They also only offered us a 1/3 of the amount of a personal loan we were asking for. We took our business to TelComm Credit Union who having been amazing and welcoming. We have one loan left there and are looking into refinancing it to finish out the loan with TelComm and be done with BluCurrent

Nick Jungen: I had some accidental charges from discover, a total mixup and miscommunication between the 3 parties (myself, BC, and Discover), and they were able to refund those fees and get my money back very quickly. The folks there are all very nice and it is a great bank to use! Totally recommend these guys!

auniciash: Tried to get change for actual cash, they won't do it if you don't have an account. I was thinking about changing to a credit union but it definitely won't be blucurrent.

Deanna Buchanan: Banked here for over 5 years. Closed my account today due to the absolute lack of customer service. Spoke with a total of 5 different representatives, “we Will absolutely call you back” but didnt receive answers. After a week of runaround i had to physically go in to a location, where i was told that there was nothing they could do for me. Fees are fees that’s fine I’ll pay them, but they do not care about giving you answers, just passing you off to the next person to deal with the problem of WHY you are being charged almost $100 in foreign fees. 2 very untrained unprofessional representatives Have ensured i will never bank with this credit union again.

Jenny McDade: I came to Blue Current after losing my husband to cancer and having the biggest financial crisis of my life. deAnna Downs worked tirelessly to help me. She’s an amazing person to work with! I could not have asked for better service! She had me back on track within a week! I’m extremely thankful for deAnna and Blue Current! Highly recommend!!!!

Cat Tabor: If I could give a zero rating I would. I’ve used this bank for three years and I called today, because online it shows that the bank is open. I got card services and asked if she could help me transfer money from one account to another. She was extremely rude and snappy and said I need member services she can’t help me. I said okay, how can I get ahold of them? It shows them open online but when I call I can’t get thru. I asked if they were open she very hatefully said mam, I don’t know, but you’ve called card services not member services! I can’t help you. I asked again, if the bank was open since it reflects that it is online she said MAM I do not know but I can’t help you here have a good day and hung up. Awful customer service, rude, unprofessional. I just needed to transfer funds to another card or figure out how I could get to the right department.

Heather Swearengin: deAnna Downs is amazing! I was recently asked to describe a positive financial experience I had with any organization, and my experience working with deAnna and BluCurrent immediately came to mind. If you want the easy button, call deAnna!

Dallas: Great people = Great credit union!!

Janice Floyd: My granddaughters purse was stolen over a month ago. She reported it and ask for new cards it has been a month and no cards. They are blaming the company who makes their cards. Lousy banking practices in my open. If I loose my card I go to Springfield in ten minutes I have a card in my hand. Just think before you use Blu Current

Mercman417: Original mortgage loan was flawless and at a competitive rate. Hannah McCaig was there then! And here now when I was forced to refinance in a difficult economy, she once again was providing superb service and very competitive rates. This credit union and its staff have adapted well with changes in procedures and services. I have always gotten quick, comfortable attention here!

Kimberly Galyen: Courtney Pruente is an absolute angel to work with. She made getting our line of credit easy and simple. She's very organized and communicates very well. Will use her again for any loan needs.

Jared Decker: Refinancing our home was a breeze, with Courtney Pruente. She walked us through every step. Call blu current, be sure to ask for Courtney

justin nielsen: I wouldn’t refer this bank to anyone, customer service is just bad. When you need to get ahold of them, plan to wait on hold for 15 minutes. The app also needs work, bill pay is a joke. 4 week wait for debit cards. Fraudulent charges on our account and we won’t see that money refunded for 7-10 days. Just bad experiences over and over.

Kathryn L Lowry: THANK YOU! Courtney. for making the loan process as easy and fast. Your knowledge and kindness are above reproach.

Michael Dollar: Blue Current has been exceptionally good in improving their customer service and been very helpful . I would recommend Blu Current to anyone who needs a loan or account

Matt S: 4 weeks and still no card in the mail and told to wait another week... It's the holiday season and I cannot partake in online sales or expect how much cash to withdraw for shopping. Other banks can make cards in house I shouldn't have to wait this long regardless of complications from your "card provider" I will no longer be banking here this is unacceptable. I will never jump through hoops to access my money and hate the excuses made for my card not being here. Been with them since my first job out of highschool and they ruined their reputation.

Kayla Robertson: I have banked with BluCurrent since 2017. My account is always in good standings and I make many, many purchases and deposits throughout the month. At first, when I received my first set of overdraft fees for a “purchase” that came out of my account I thought it was truly my error. I specifically changed the way I monitored my balances and went to the old fashion method of a check register (even though I don’t use checks). This appeared to have fixed the issue until about a year later and it happened again. Except this time instead of one overdraft fee I had MANY! Double and triple checked myself, sure enough… the app matched exactly what I should have had in my account, the account balance showed my actual balance and my available balance showed my balance after my pending and posted transactions were subtracted from my account balance. Checked myself again, still correct. However, I had overdraft fees applied to transactions that would have cleared just fine. Brought it up to a manager, they gave me a hard time and issued half of the overdraft fees back. Problem solved for another few years… well, here we are again… except this time I HAVE SCREENSHOTS! It’s sad when you have money disappear so much that it becomes a daily habit to take screen shots of your account balance daily. Every time I call in, I get this lecture of monitoring my account and blah, blah, blah. Listen, I do that. Daily. They always use the excuse “the system” or “it automatically,” I understand it’s all technology by come on. I’m seriously to the point of contacting the FDIC and having an investigation launched. The amount of money I have had to give away for “overdraft” fees is ridiculous!! I get it, if I don’t have the money I should pay it but when it’s there and your “system” charged it anyway enough is enough. $200 worth of overdraft fees for $40 worth of purchases that are supposedly not in my account… yeah…. Nope. If you are not willing to monitor your account with a fine tooth comb I suggest not banking with them. I know many other people who bank with them too who this is happening to also.

Jezzy Garbanzo: Many of the reviews indicate a need for improved Saturday service. Just curious why this hasn’t been addressed. I picked the location because it is close to my home. Unfortunately, it’s not close to my work. I went in this morning, Saturday, to access my bank box. I was told no one working this morning has codes to open the vault and I would have to return Monday - Friday during normal business hours. Here’s one more review to indicate a need for improved Saturday service. Incidentally, if I had needed a teller, I would’ve been fifth in line.

Wanda Mccracken: The people were very nice and helpull and getting my situation taking care of and getting a new account started I highly recommend US Bank On South Campbell

Daisy Chain: They wanted to charge me $7 to cash a check that was written by someone with an account at US BANK. So if you have an account there they will charge people money to cash checks you write to them. Total rip off! Plus to cash the check they wanted to PROFILE me asking me personal financial questions about where I work and such. Just to cash a check wrote out to me by one of their own customers. NO THANKS! I banked there years ago and the "hidden" fees are outrageous just to have an account!

Shelly Howell: I would give a negative 1 star if it was an option. My experience today 02/25/23 reaffirmed my decision to close all my accounts. I've been a customer for 12 years.

Christopher Turbov: I don’t understand the poor reviews. This location always provides me with whatever I need-and I’ve needed a lot of documents tracked down, printed out, etc etc over the years.

Here To Review: The red headed bank teller working here on December 16th, 2022 misspelled the name on a $5,000 cashier's check making us late for our appointment. She really needs to pay more attention to detail especially when dealing with this large amount of money.

william colbert: With the ridiculous reduced hours of the Republic branch I had no choice but to use the S. Campbell branch on Saturdays. Well what do you know....they no longer have tellers on Saturday! Why are you making it harder for your customers to bank with you? It just doesn't make any sense. Totally unacceptable.

Caity Dillard: EDIT TO ADD: They do not have any tellers in their stores on Saturday. I went to deposit a check of a large amount and was told they don’t deposit checks or do any cash transactions. Since it was such a large amount I couldn’t use the ATM machine or whatever it was. Just absolutely ridiculous. I am switching banks on Monday.2 stars because the people are friendly. But anytime I go through the drive through it takes soooo long. I have to make sure I go when I’m not in a rush because they take so long. And it’s not their fault- I’ve only ever seen 2 people working there. In fact one time I went to cash in some coins and they couldn’t do it because “there is only one person who knows how to operate the machine and they aren’t here today.” Every time I go to this location it makes me want to switch banks and I don’t want to go to the other locations because they are so far from my house. They really need to get more people in there.

Rachel George: Rude

Jessica Merten-Schmidt: Their hours say they are open on Saturdays. However, when you go in they are actually paying a person to stand there and tell you to use the ATM because they don’t have a teller. So they are only open if you want to open more accounts with them. Thanks for being there for your customer US Bank. There’s no way I’d open another account with you.

Erin Roberts: I don’t bank here but tried to use their sketchy ATM since my bank isn’t in town. Their machine stole my debit card for “security reasons”. I had to call about 10 times over 2 days before I could get someone to answer the phone and they said they’ve shredded the card and there’s no way to get it back. Thanks for nothing.

J Fellers: US Bank is fast food banking now. Impersonal banking at it’s best, no tellers for deposits, lack of staff. Most branches not open on Sat. ATM out of paper to print, confusing on depositing checks- no explanations on how it works by scanning. Manager doing small talk over helping customers while customers wait.

J.R. Perkins: By far my least favorite place to visit in the US Bank system. I tolerate US Bank because years ago they were everywhere I traveled. Today, I checked and this branch said lobby open. I am driving right by there, so I planned to make my deposits there. I get there and they have no tellers. Nowhere on the website is it clear what services are available and not on a particular day. The people there certainly didn't care about it either, just like at most branches I've been too. Do yourself a favor and do not bank with US Bank unless you need their extensive branch network.

Kim Goddard: Impossible to get anyone on the phone. I guess I'll drive to the branch to make an appointment to come back a different day....

Keith Lane: What is the point of having a phone if you don't answer it I've called 3 branches and not a single one could answer

Angela Jordan: So my Mom had stayed with this bank when it changed names like four times and loved her bank so I opened up my account and you know I love them. The bank manager is great and will actually speak with you over the phone incredible I know... Hey today I had the pleasure going through the drive-thru and Haley was my customer service rep and she not only made a deposit for me however she also walked me through the processes of my notifications all of this through the drive-thru incredible. You know if it were me I would throw a hundred bucks in a savings account here at US Bank have a direct deposit $25 a paycheck and that money is going to add up and then use it for vacation next year or use it for your Christmas money this year this way you can try it and see how you like it. I'm telling you I'm brilliant LOL.

Jeffery Whittington: Came to pick up a couple boxes of coins the workers were very helpful and efficient

K B: I hate this bank! Worst customer service I've ever experienced. They are rude! Not personable, you ask for things you need, they behave like it's totally an imposition.The lady who helped me will be why I'm looking for another bank.. I wish the bank on Glenstone would have stayed opened on Saturday's. They're professional, yet very personable, helpful, and kind. But because of this Bank on Campbell and primrose will be why I'm looking for another bank.

Case Howard: Customer service is very poor. My wife and I bank here and have for 6 years and everytime it is like pulling teeth to just deposit a check, or do business here.

Nicholas Dapprich: This place is very busy, but try to take advantage of the ATM, the tellers are amazing, especially Amaya

Paige Phillips: Very disappointed with this bank. I switched to them and have only used them for about a month but more than likely won’t continue to use them. I went to deposit cash into the atm last week, it couldn’t read some of the bills so only gave me $9 back in ones. But $73 of it went unaccounted for. And instead of it depositing into my account or given back I’m assuming got stuck? So I filed a claim last week, hadn’t heard anything from anyone and decided to call and check this morning. The woman told me that apparently everything in the atm was counted correctly and there was no extra money in it. She also said that this isn’t the first she’s heard of this happening along with multiple fraudulent charges happening to people. This is extremely unfortunate because I have a toddler and another baby on the way and really need my money especially around Christmas time. And was basically told you’re out of luck. Wouldn’t recommend this bank to anyone. Especially people in the service industry like myself who have constant cash deposits and can’t always run into the bank. The atms are supposed to be convenient, not cause more harm and stress.

Meghan Keller: They really helped me out today with an insurance check for a totaled vehicle. I could have cried. There are still good banks around❤️

rumi mitts: Great people thru drive thru

Darian Trimble: Since moving to Missouri and needing a local bank i chose to go with Central. Its been a bit bumpy in areas as far as the technology goes but the people at the S National location and the customer service line have been some of the nicest most helpful people ive ever dealth with when it comes to banking. This is my first bank experience as ive always used military credit unions prior to this and they have made the transition easy and always have been able to answer questions efficiently and easily. Very knowledgeable staff who are kind and actually care about their clients.

Bobby Caton: I use the drive through sometimes multiple times a week for work. Always treated with respect and I’ve never gotten anything less than great customer service. Highly recommended!

Baylor Brase: This has to be the best location ever! Absolutely adore all the employees here! They have always been so helpful, and are so sweet when you come here by. Amanda, Maria and, Fanny are the best! Thank you for always making me feel welcomed!

Brian Melia: Nothing but good things to say about the staff and service, always friendly and helpful. Good folks

Katie Melia: My whole family banks here, I’ve been banking here for 15 years. I have no complaints at all, Amanda and Maria are total sweethearts, always eager to help!

John Bench: Amanda, Maria, Fanny and Vincent are the best. They always greet you with a smile and are always courteous, helpful and go out of their way to make sure you are a satisfied customer. Thanks for everything you do.

Ethan Hollingshad Hollingshad: Super quick, super friendly. Highly recommend

Harold Nester: I have been using Central Bank of the Ozarks for more than 15 years. Both for my business and my personal accounts. I have never been disappointed in their service, and in most cases they go above and beyond to help me with all banking needs. From personal loans, business loans, lines of credit, wires,,,,,I could go on for another paragraph. The staff where I do my banking is at Walnut Lawn and National. All of the staff are exemplary. Professional in ever regard. Terri Choate the Vice President at this branch is truly a model for the banking industry. All of those she supervises are just great. I must also give thanks to John Cunningham who made our PPP loan process much easier than expected. Thank you Central Bank for years of wonderful service.

Crystal Smotherman: The staff is always super friendly and helpful. They always take care of my needs in a timely manner.

Nick Love: The tellers at this location are always fast and friendly. My change orders are always ready when I get there and they really make it much easier for me to run my business.

Tabitha Leverton: Always co courteous and polite and very quick and efficient!!

robert powers: Maria Amanda and Vincent are the best tellers at the National branch!!!!!

Melanie: Excellent bank! Scott Mitchell goes above and beyond for his customers, as does his associate Nicole Miller. Highly recommend for any type of lending, very professional, compassionate and helpful in every way.

Jared Beall: Good place to. Do. Banking

Tom Daniels: They go out of their way to make it right ! Some of the best people I have ever met!

The Savage: Central Bank should display all open time in every part of the building. The whole building is open except lobby. And when I drove across town to get to this location, to find out that the lobby is closed, and it said they were open, the teller was absolutely rude to me. So disappointed. And thats why I personally bank at Bank of America and Great Southern!!!👍

Chris Coburn: I have banked with them for over 10 years. Won't return $8 in there extra atm fee charges. Closing all 3 of my accounts didn't seem to care at all.

Sean Riech: I just went through the drive thru at the east Sunshine branch and the blonde woman behind my teller was looking at me like I was a piece trash. I never have that experience at the east Chestnut branch. Those ladies treat me with respect and smiles. Props to the Chestnut branch and stay away from the Sunshine branch.

Jim Marshall: Best bank I've ever dealt with. The people are friendly and helpful and never too busy to be of service. Website is easy to use.

Stan Hamilton: The Bank of Missouri is one of the finest places I've ever had experience with for my banking needs! Their friendly staff, and their dedication to be the best, just makes me feel secure in knowing they stand by my side! Something better describes the B.O.M., and that's exactly what they are!

Shacree Siberians: BEST BANK SERVICE I'VE EVER HAD MY WHOLE LIFE!! I LOVE THE CUSTOMER SERVICE AGENTS SOOOOOO MUCH FOR HELPING ME WITH MY BANK ACCOUNTS VERY SECURITY!!! BEST BANK IN THE INTERIOR STATE OF MISSOURI!!

Elle Fair-Rucker: They are very polite but the important thing is they watch your account for any thing unusual they will call, they have saved me twice from scammers, so grateful, they always ask for for your security questions, I just never felt safer having my money anywhere, It feels good these days to know that your Bank is looking out after you, It's hard to find.

Patsy Jones: The experience is great but the banking hours is limited to people that has to work late. They're closed on Saturday. Other than that they're a great bank

Kit Hudson: Excellent staff and intuitive, simple online experiences.

Vicki Petty: The Bank of Missouri has helpful and knowledgeable staff. By the time of my third visit to the lobby, I was greeted by name when I entered the lobby. The online banking option has been great for me as my mobility is limited.The friendliness of the staff makes me feel comfortable and happy that I bank with The Bank of Missouri.

Pat Joseph: This bank closed my credit account after I fully paid off the balance 3 months ago. I was never late. I will never use them again!

Trudy Lewis: So extremely helpful and friendly!! They help me almost daily with a personal or business transaction and are always so happy to see or hear from you!! BEST BANK IN TOWN

yours truly: their ATM stole my money and they have yet to give it back. dont trust this bank. there are many better options. dont go with them.

Roger Young: Been using this bank for more than 16 years. Checking and a CD. They have been going down in customer service for about 3 years. They do not care if you do business with them or not..almost seems as if they want you to go.They do smile as they steal from you. I urge you not to waste your time and money at this bank. You'll be sorry if you do.

spikey games TV: Please be aware that the Cleaning People look at Customers Information, and have told personal things about Customers that they have seen on desk's. They also said that the people that work at this facility are nasty, and not clean, and hateful! I would never go to this bank, and tell other's what the cleaning people say about them!

Ayres Ryder: Out of three different local-ish banks the bank of missouri has been my favorite.

Crystal V Taylor (Crys): Always did love this bank

Julie Burkhamer: Always a good and helpful experience

Grant Reese: Just a generally unpleasant bank to deal with.

Dustin Gavisk: Automated system would not let me talk to a real person. When I call the branch the phone just rings and no one answers

Rachelle Delfino: I attempted to close out my account today and was told I could not do so because I didn't have a Missouri ID. I opened up the account with my California ID and I should be able to close the account with the same ID. This has been by far the worst banking experience I've ever had, from the start until today! Within three weeks of having the account they turned off my card for possible fraudulent charges because I did not reply to a text message. I do not recall getting such a text message and they're trying to say that they have an idea of how I spend my money after 3 weeks. There were only seven charges on that card within 3 weeks, how do you assume fraud after seven charges? That was extremely inconvenient. There ATM machine is always broken and half the time my card did not work at Walmart and now when I go to close out my account they tell me no, what the hell?Avoid this institution at all cost!

patricia thakur: This bank is really going down hill. The young man working the drive through on 6/29 at 2:30 ish was extremely rude. Customer service used to be top notch. Might be time to start looking for another bank....

preston preston: The Springfield, Mo Campbell branch manager named Tina is very rude and apparently doesn't like to listen to you on the phone when you are trying to explain the situation. I responded to a mailer from a 300$ bonus if I opened a checking account. I repeatedly asked about fees, which there are so many, and asked how to avoid them. I was told that as long as I had a 1500$ balance, there wouldn't be any. I got the bonus and went to close my account and they tell me there is a 25$ closing fee. So sneaky how they get you. I call Tina and she says the only way they wave this fee is if you move away. So that means they can wave it, but she is choosing not to. She says just withdrawal your money and don't close the account. But then there are all kinds of monthy checking account fees if your balance is under 1500$ or you don't have a direct deposit. I told them at the beginning I already have a checking account I use and am just doing this for the bonus.They said that is fine. Well they got me. And everyone I spoke with kept trying to pass the blame to someone else. Noone, not even the bank managers will take responsibility. You have been warned. Stay away.

Lester Jones: Opened a business bank account. I worked with Jonathan he was awesome. I was patient and very professional. I look forward to doing business with Regions.

tyler cardwell: this place was not very friendly. i am selling a utv for 21,000 and the buyer banks here. i called the bank and said can i cash the cashiers check he gives me today. they said they dont have enough cash to cash their own cashiers check. i also cannot request that they order money to cash their own check.. because i do not bank there.

Summer Oxenreider: This location never answers their phones. I’ve never had a bank that I couldn’t get ahold of within the first 3 rings. I don’t know why they closed the other 2 Springfield branch’s, as they gave far superior customer service than this one.

Charles Buchanan: Very annoyed when i went online to set up an account an it messed up then i called twice an no answer

Nicole Lyn: Run! They have a Fee for everything!! They charge thier own set of Fees if you use another atm. Unfortunately, they only have (2) Atm's in the city. Robbing customers!! Not feeling special.....The fees will dissolve your account!! Run!

Corey C: Went in there with my girlfriend earlier today to open an account. Was a bit weary at first but after waiting for a short while and sitting down to talk I was optimistic.Not only was the process super simple to open a new account, Jeff explained to me every little detail about my account and made sure I understood in FULL detail about what would, and wouldn't cause a fee/charge on my account.This bank personally fits the needs for me and I recommend you checking them out if you're interested in a bank that will sit down and talk and work with you on a personal level.Thanks again Jeff. You sold me on Regions.

Tanya Davis: My boss wrote me a bad check and now Reigons is closing my account. The account never went negative but apparently I'm the one commitng fraud and should be punished.

jeffrey hearn: Great personal and very friendly !!!!

jennifer baker: From the moment I opened the account I couldn't get into it online or on the app. Always says my password is wrong(even though it isn't) and offers no way to fix that without calling. If you do call in you will be on hold for quite a while, no matter the time of day, and if it is a problem that has to be handled by management, they make you feel like you did something wrong by calling them. Not pleased

Matthew Rink: Regions can suck it.

Mitch Coon: Great bank and great people. They call me by name and make me feel important to them.

Johnathan Griswold: Take yhem for there awesome sign on bonus. Use them and lose them.

Yolanda Aguilar: I like this bank. The tellers are all friendly & helpful. If you have any questions or concerns they are more than happy to help you right away.I've not had any problems banking with them.

Zachary Jones: Nothing like they use to be. Used to shake a man's hand and close a deal for a loan, now they hide behind there computers and let the computers make the decisions for them. Doesn't matter that I've banked with them for years and have had two auto loans thru them only for them to deny for what? Couldn't tell ya. The loan officer didn't even have the courtesy call me and had his secretary do it instead.

Tony Stubblefield: Awesome bank where everyone knows your name! 🥂

Andrea Grady: My husband and I had an excellent experience working with Erik Dahlgren in the loan approval process. Extremely thorough, professional, and communicative. He went above and beyond, during a very busy time of year, to help us get everything finalized on a tight schedule.

Geoff Mccann: I had an account with them. They closed the account even though there was money being paid in and then forced me to wait 3 days just for them to give me my money and even then I couldn't gets the funds directly. I had to wait for them to put it back into another account I had. Overall a very bad banking experience with them. They will use random account charges instead of sending an email to update information. They have to be told that a check from one account to another within their bank should receive fund immediately. All in all very unprofessional and zero regard for customer service.Update: central banks response to my review should tell you everything you need to know about them. They don't care about customer opinions as long as they get what they want and slow you down in the process. Very pitiful from a local business.

Stephanie Gordon: Great place to bank. Very helpful and courteous people.

Kathy Teel: I called to ask some questions about my father's bank account and a recent possible scam he'd been the victim of. The customer service agent was rude, impatient, and sounded like she was annoyed by every question I asked. She interrupted me and spoke over me constantly. I literally asked her to show me some patience because I wasn't sure how to navigate the issues at hand, and she literally spoke over me as I was asking this. This has been my dad's bank for years, so I guess we will continue to do his business there, but I wasn't impressed by the customer service.

Joella Comp: Thank you to Kari Hopkins for such knowledgeable and friendly assistance getting some confusing accounts sorted out. Her help has been invaluable and just the shot of encouragement I needed in a difficult time. I feel supported as a customer, and that is so needed in today’s world. I would recommend this bank wholeheartedly.

Sapp Sabotage: Very friendly staff, Kari Hopkins has helped me open a couple accounts and helped so much with her knowledge and experience. She is very personable and answers any questions.

Joe Rogers: Central Bank of the Ozarks has done very well by me. Kari Hopkins, Luke DeLezica have been of great help to me at the Main Branch and the South National location.

Jacey McAdon: Went there about 5:15, couldnt find the drive threw. Door was locked. Its so confusing. Go elsewhere

Fred Hunt: What bank in its right mind closes their drive-up at 5:00, what about people that works til 5 and can't get to the bank. Most all other banks stay open til at least 6 for working people.

Tammykay Bee: Always friendly. Great customer service. 😀

J W: Had a simple request. The were very unhelpful. 0 stars

James Blake: Excellent service with a friendly atmosphere.

Wayne Dipper: We share office space with the crew at the Glen Isle branch. I'm always impressed with the professionalism and courtesy with which they treat their customers.

Roxanne Todd: Notorized paperwork for grandkids

Ell A May Absher: I was in the drive thru this morning and Eric absolutely brightened my day. He made me feel like a friend instead of a transaction. Thanks Eric!

Carla Page: my checking account isn,t showing that my mediacom payment was taken out of my account,if they don,t correct this mistake then i,m going to change banks.i,ve not had any problems with central bank up till now!!!!!

Jackie Bennett: Not sure which location Jay works at, but he is the loan officer that i spoke with about refinancing my auto loan. I have been a 1 year customer and have never made a late loan payment. I have worked very hard to get my credit score up above 700. He told me he could only get me down to a 8% loan because my credit score was 665. I couldnt believe that, so i called a different bank. They were very friendly and told me my credit score was 731!!! The new bank got me a nice 4% rate for an auto loan. I am in the process of transferring over my loan to the new bank. I am very disappointed with this bank and how the loan officer tried to trick me into a higher rate! Be careful trusting these people.... just wanted to let other people know. And Central Bank, please feel free to call me about this review. Your amazing loan officer Jay has my number, i will be looking forward to speaking with you about this.

Nichole Baker: This is the shadiest bank I’ve ever done business with, hands down. Their online banking is always down, the fraud department can’t be bothered to address fraudulent charges, and the customer service reps engage in ethically questionable behavior- including making unauthorized changes to our online account. They have rude and dismissive representatives. We couldn’t close our account and move on fast enough.

Lee Bland: Worst branch I’ve been to with my company deposits. Never get away less than 30+ minutes from either lobby or drive thru. Glenstone & Benton the Bennett the best.

James Woodard: Mr Barton the customer service representative has been helpful on multiple occasions. He has helped up with personal account and years later help set up business account. Has professional attitude and helpful. Well knowledgeable

Shannon Alcorn: I went in to setup a new account and Chloe the assistant bank manager helped me. She was very nice and professional, explained everything perfectly. The other staff are very friendly and knowledgeable if you have questions don’t hesitate to ask. They also have the ability to make debit cards there so no waiting 7-10 days for it to arrive in your mailbox. I definitely recommend Central Bank and specifically the N Kansas location.

Devin Sena: The representative that helped me did an excellent job and explained everything in a very clear and helpful way

Gerald Thompson: I just want to say the staff there at north Kansas was very informative. And show a care for my financial needs and was very superior in there customer service. Special shout out to *Chloe*

Matthew Spellman: Love this branch couldn't imagine banking anywhere else!

Carlos Haynes: Loved this branch. Austin made it easy and was very friendly!

joy e logan: Jose is awesome. Always friendly and very helpful.

Jazmine De Guzman: Brock is amazing in new accounts!! He is good at his job and very helpful if you have questions. If you’re looking for a home branch at Central, go here!! Chloe and Jose manage this place and they are super nice!!

Lèrin Prochaska (Lexxie): I've been with this bank 15 years and I'm finally looking at other banks. Central bank has great local in bank customer service, but the customer service at call center is horrible. They put a hold on my husband's paycheck because its out of state and the other bank has already contacted Central bank but they are still keeping a 7 day hold.

Genevieve Stokes: If you like waiting for 30+ minutes in drive through even though your only the second car back then this bank is the bank for you. Unfortunately my work banks through here and I have to go every day and every day it's the same. I'm sitting at drive through now writing this review waiting for one deposit and a small change order and I've been her for 40 min! Now they're telling me they can't even fill my change order! They can't give me a dollar in pennies. And do other workers not realize that the people in drive through can see them sitting around doing NOTHING through the glass. There's 4 employees and I'm the only car and it's taking this long!!!

travis wepfer: I am new to the bank and had a transitional hiccup that wasn't their fault. It was very stressful but the Manager, Gwen, helped me in a matter of minutes and made everything right for me. She even had to do it outside because I couldn't go in. All the staff at all the branches have been amazing to work with. Highly reccomend over my last two regional bank/credit unions. Oh, and their referral bonus is amazing!

Cynthia Cantrell: Jared Farrell was awesome so helpful with getting my accounts set up. Thanks

George Fisher: Jared helped me with a situation that was at first extremely stressful... He in a matter of minutes had me all taken care of and on my way! Extremely happy with the customer service at this location!!! I continue to tell everyone about this place! Love you guys and thanks so much!!!

Linda maitland: Wonderful customer service very helpful with all my needs

Jamie Luke: Reviewing for Worthey Truck Sales' experience.

Ms. RL Steele: I have been with Central Back since 2006 when it was still "Empire" Bank. I have always had good customer. Last month I worked with John in the loan department at the Sunshine & Glenstone location. John was a godsend. He helped me move my car payment from Wells Fargo to Central which saved me a full year of payments plus lowered my monthly bill $50.I'm very happy. 🙂

Linda Ballantyne: They’re all wonderful people I love them.

Lana Chan: this bank need to step into 2019!!! Holding a check for several days and rationing out my money is absolutely absurd!!! I have banked here since it was Citizens National bank over 20 years and this is how you treat your long term customers wow is all I have to say and hello Bank of America!!!!

Ricky Horstman: Like banking there. Always greeted at door. But, not open like some banks. Open 9 AM

Kyra Fjell: Every single week, I go to this location to use the atm, and every week it's a new issue. The machine doesn't take money one week, next week it's down completely, the week after that, doesn't take checks. It's always something and its absolutely frustrating. Makes banking with them an absolute nightmare. This is the closest location to me, and the fact I have to go to a different one, an extra 20 minutes out of my way, just to use the atm, is crazy. Hopefully they fix it soon or else they'll lose business, because this has been going on for MONTHS.

Amanda Beckley: Best bank I've ever dealt with. They worked hard on getting my account set up.

Kristin Michel: Every time I've come in they've been quick and friendly! Customer service is on point.

Sam Melia: I love this bank! I’ve had to open several disputes because of charges on line that were either charged to my acct without my approval or I didn’t receive the product I ordered & paid for & was getting nowhere with the seller.Arvest stepped in when I reported it to them & saved the day!They got my money back in a reasonably short time & there was no fee. My daughters bank charges her for this service.The people that work there are friendly & polite & always very helpful. All in all a very good bank.

Jared Pratt: Literally can't think of one thing to improve. The mobile app is especially excellent!

SouthernMofo: Quick and convenient

SavoryKurt: Worst bank to do buisness with. Terrible customer service, be smart and stay away!

Blu Arkie One: You're Gonna love my friends here at Arvest , only $50's to open an account . You'll be glad you did👤 👈💙☑️, so easy save money saves time.

Stephanie Hickey: The lobby employees at this location are the nicest I've ever encountered. Customer service at it's finest!

Adrienne: Friendly and always have people ready to help.

Ken Stellwagen: Slow drive through need more tellers or open other branches

John Jenkins: The only thing I thing is wrong is they are only bank I've ever been they charge 5 bucks to cash payroll checks

Jennifer Bork: UPDATE: STILL HAVE YET TO BE RESOLVED AND AM GETTING THE RUN AROUND. I FEEL VIOLATED AND LIED TO. THIS IS DISGUSTING A BANK THAT HANDELA PEOPLES MONEY FUTURE AND SAVINGS TREATS CUSTOMERS THIS WAY. I AM BEONG 100% LIED TO AND REPEATED WHAT THEG ARE SAGING TO ME JUST TO IRRITATE ME AMD GET ME OFF THE PHONE SO NOTHING HAPPENES.I'd if it's the company it's self or just this branch but this bank/company is the worst. They will steal your money and lie to you 100% tell you 1 thing then do a nether. 100% unexcepable excpecially when dealing with my family finances. If I could give a negative rating I would.

LeAnne Pelzel: Absolutely worst branch. Avoid at all costs. I spent 10 minutes in the drive through and none of the cars ever moved. I don't know if they only have one teller or if their staff just doesn't care. I finally gave up after 10 minutes and left to drive across town to a branch that actually knows how to help their customers.

Dana Plough: Worst drive thru ever. Takes forever low staff or something. This location can do better

Shirley Ethridge: My husband had his debit card stolen and then used. The convenienceof same day retrieveal for a debit card is great! The staff for the most part is great. However, I do not feel at all, they take fraud seriously!We filed a police report and the bank can't tell us half the info we need! Such as time and store number nor location, that is what we were told.It takes a FULL 10 DAYS to even credit charges at all. When my husband ask what kind of procedure this was, they informed him this is like any other bank. Not true, I had my debit card stolen along with his, Capital one had credits back on the account within 2 days, and a full investigation. My son's prepaid company Rushcard already has his credits back within 2 days as well! My husband could not even shut his card off on the app, vs I could to help prevent any further spending.By the time he got in the bank at 9am several charges already occurred, where as mine stopped because I was able to cut mine off in my app until a bank rep was available for me at capital one. This is awful! The platform is dinosaur 1995! No features at ALL! My husband will be moving banks after this!Dually noted, they have a "toll free line" to call for missing/stolen cards. Seconds matter in situations like this. He did not have a number if he didn't have a card to call from on back! Whereas, I was able to open my banking app within seconds of realizing what was going on, and shut it off.NOW my options are banking taking reality that fraud exist and gives us in matter of seconds to stop it further , this is Capital One of course! Everything matters in situations like this, for our protection! Seconds, time everything. In no way am I endorsing any bank, however, an Arvest Rep proceeds to tell my husband this is just like all other Banks...REALLY!For the sake of 2019, security , and peace of mind get features that are not uncommon such as my son's prepaid bank Rushcard you can pause your card. However it is taken on for identity, do it! Set it up in the app, re-evaluate your "so called normal process like other Banks" Holidays are coming up, fraud/theft of debit cards are the highest, I feel sorry for the bankers that endure or become a victim, because Arvest will make them a victim too!I truly hope to see Arvest up their security features at the touch of a button. We need to trust you with the money we deposit/do banking with.

TRAVIS COLLEY (Frecklewood): Good place 2 bank!

Mark Pickens: Marsha and her team are fantastic!! Very friendly and welcoming!! Robin Schilling and her lending team are second to none. Jenaleigh is the glue that keeps the Commercial lending team together!! Awesome people!! Be proud and recognize these folks Arvest!!

Jessica Williams: I went in last mouth to change my bank card because I keep getting charges from somewhere. In the end the lady just gave me a NEW CARD with new picture not a new number. So guess what 228.00 came out of my account again.

Miera Jean: This bank takes....foooooooooooorever. Every single day. I've banked at a different Arvest so obviously it's the staff.

Angela Wiles: Bank of America as a whole is an awful bank. One of their ATM's took a cash deposit of over $1,000 and did not put a single cent into my account. I have called customer service and have called claims and everyone can see the debit card that was used and the correct time, date, and amount deposited, yet they can not seem to put the money into my account. Claims said temporary funds may be available as early as May 10, That is another 10 days but it could take up to 45 days. I have been with Bank of America for 10 years and never had this big of an issue with them. Sadly, They have lost a customer because of this matter and I will be reaching out to legal support regarding my money. I do not recommend this bank to anyone.

Inna Shevchyk: Dwayne at this location does not how to deal with el. checks. I have been a customer with bank of America for a long time and have been use this checks for about a year. This gentleman refuse to accept a check and was yelling on a whole bank. It was rude. They shoud fire him if they care about customer service.

Jasen Taylor: Worst Bank ever. Will not even cash checks from there own bank. Terrible and rude. I would never consider a checking or banking account with them.

Austin Baker: Worst bank ever. The woman in the front is super unhelpful, rude, and doesn't know what's she's doing, she didn't even know how the ATM works. I went to a different bank of America and the people were nice and helpful.

Willow Morris: They do their job, but they certainly lack on their interactions with the clients. Very cold and matter of fact. I can honestly say, this bank has the most unfriendly cold feeling about it. I would hope the other local branches have a more friendly upbeat atmosphere about them.

Nicholas Zahm: The employees in the bank were very helpful and took care of all of my needs

Julie Hafner: Worst bank I have ever used! You have to have an appointment for everything including withdrawing your own money. Even after you set an appointment they make you wait an hour to be seen! I wouldn't recommend this bank to my worst enemy!

nat oawster: My girlfriend wired me some moneyThe bank then froze it and said fraud. Now they won't release it to me . $10,000 and it's mine. And they froze it. Simply the worst experience I have had ever seen in a bank. And they even closed the account without telling me why.

Theresia Conn: customer service is huge! I was just trying to ask a simple question while calling them. NO ANSWER AT ALL. kept getting message that said all agents busy. REALLY?! all day?!? started calling from 9a.m. to past 3p.m.Even tried different branches like kernel, and apbell. they care that little.

sergio ruiz: Excelente service , friendly and clean Shawn is awesome

Scott Bailey 1: I been on this bank of America lease 3 month overal doing just fine. But today i went to cashier. I told casher i want check it before sending bills. They saying scan. They said seen this many years going to be scan. My question is how hard is check it before say scans?

Braeden Russell: Please don’t bring up U.S. bank when I look Up Bank of America

latoya laddimore: This Bank of America is awesome !! I went to the one on Campbell and they never have enough help and the customer service is not the best ! This one on Glenstone Rico Santiago was so thorough and had excellent customer service skills . If I need any other accounts at Bank of America I will definitely go see Rico Santiago he was top notch!

Dan Johnson: Terrible customer service. Thur 5/5 at 12:15, waited 20 min to deposit. There were 6 bankers in offices and ONE teller

Ap 57: I was here in January and all of the employees from the expeditor near the door and a couple tellers that I dealt with were extremely helpful.Especially Dwayne Smith vice president, financial center manager along with Sharon Heal assistant vice president, financial solutions advisor I think they went out of their way to try and help me make my transfer from Merrill Lynch to a Bank of America account I feel they went above and beyond to make this happen for me!I definitely recommend this branch!

Charles Jones: It seems like the bank is always closed or I'm unable to get an appointment to speak with anyone. I'll be closing all my accounts with them, including investment accounts, as soon as I can, assuming I can ever get anyone to acknowledge me.

volodymyr balyk: Thank you Naomi Villafan

elaianamustafa: Came to the bank to pay a credit card and the associate instead of making my payment withdraw from the credit card account, when we ask them to solve this situation they said they work through the appointments! Every time we come to this branch the employees are rude and helpless

troy rieth: Very unprofessional and rude I would recommend a different bank.

Ted K: Worst bank I've ever had. Closed my account in less than a week. Crummy service, half staffed locations, no drive thru, and locked my account bc they thought a check from another bank was fraud. Poor employee training. Most places won't take boa checks