Best Savings Bank Springfield Near Me

clate baker: Very confusing parking sign in lot that resulted in my car being towed last night when I thought I was legally parked. Everyone read the sign you won’t see pulling in the lot unless you drive the wrong way on a one way street to enter the lot. Hopefully the bank does a better job writing it’s loan documents.

Stephen p Gunnels: I have to express how greatfull for the amazing help at Systematic Bank. Kyle and Terri were absolutely on top of my refi experience. I had almost given up on doing a refi because I am self employed and two other banks would not even look at me. They only want "Cookie Cutter" customers. My friend told me about Systematic Bank and said that they are a bank that really tries their best to get customers what they want and need. I am truly and honestly greatfull that Kyle and Terri went to bat for me and got me what I wanted. ALL future financial help will be sought out by this Bank. THANK YOU, THANK YOU, THANK YOU.

Tyler Atkerson: It's honestly a pretty aesthetic bank.

John Luke Tyner: Great staff and people. Team went out of their way to make sure I was taken care of and happy! Highly recommend this bank!

Bryan Daniels: Systematic Savings Bank is a great bank!!

Jeffrey Altmann: The newly renovated lobby was very welcoming and made a great impression on my first experience. I opened a new account and the bank president took time to meet me personally.

Rebekah Olson: I worked for Systematic Savings Bank as an intern through school and I am currently a customer with them. This bank has been in downtown Springfield for over 90 years and is great at making you feel like family. Their product offerings are hard to beat and their staff is genuine. I love having an account where I know it makes a difference, where I can budget my finances effectively, and where I can stop by anytime during open hours for a chat, free drip coffee, and cookies. Their online services are pretty cool too! Systematic is locally-owned and operated, something I believe in supporting, and they're a business I recommend wholeheartedly.

Jarrod Scranton: The worst customer service of any bank I've ever been to. Stay away if you value your time and money.

Kathie Sanderson: Find a better bank. Finally closed my bank account here after ~10 years of mediocre service. Slowly transitioned to a Charles Schwab checking/savings, which offers services that reach far beyond anything First Home Savings/Stockmens Bank has ever offered. Reasons I left and why you should consider leaving/settling with a different bank:1. Never expect a loan unless you have 800+ credit, and even then you will be marked with higher interest rates than anywhere else because they really do NOT want to loan out to you. (This is confirmed by a retired loan officer I was best friends with).2. They are overprotective of where your debit card is used. If you do not notify them that you are traveling, or if you place an order online with your debit card on websites similar to Etsy where your card is charged through 3rd party systems, they INSTANTLY flag your card and void it without notifying you. If they have to flag any transactions, they automatically close your card without asking you. Even if it were you MEANING to make the purchase, they still void your card and send you a new one. The card takes 3-4 weeks minimum to mail-in, so best of luck being without a card for that long all due to the reason of them THINKING your card was stolen. (I once had 3 new cards voided over the course of 4 months all because I began ordering items online that they flagged as "fraud").3. If you do experience a fraudulent charge, they are NOT willing to refund you at all. They blame you for the fraud and make it near impossible to work with. (I once had ~$4000 fraud charged from my account via PayPal, but it had not been withdrawn from my bank account yet. I called First Home and told them to freeze my account since it had not gone through. They told me they understood the situation and froze my account. The $4000 was withdrawn a day later, and they told me they forgot to freeze my account. They then proceeded to tell me it was my fault and that I needed to contact PayPal and work with them first. PayPal was very unhappy, but I EVENTUALLY received my funds months later with no help from First Home Savings.4. They just created a mobile app after transferring under Stockmens Bank name. The mobile app is probably the least impressive app you'll have on your phone. Your password resets so often you'll become used to not utilizing it at all anyway. Most you can do with the app is view your statement and account balance anyway, fairly useless.5. They are one of the few banks left that charge insane fees for ATMs/overdrafts/return/general bank fees. This should be everyone's #1 reason to not use this bank. Find a good bank that covers your fees for you. If you think that a bank has a right to charge you an overdraft fee because you have "insufficient funds," then you MUST BE the owner of the bank. Though if you get an overdraft fee, you are either are in the act of closing the account or you just do not have the extra funds to cover an automatic withdrawal. If the latter is the case, why would a bank feel right to charge a financially problematic customer an accruing $33 bank fee that adds $33 every single day? (I just experienced this due to my college attempting to withdrawal a large sum from this bank account I've been slowly closing, and have just been making small deposits into for covering small automatic withdrawals. So instead of contacting me in anyway, calling me, emailing me, or anything they instead charge me $33 on Tuesday, $66 on Wednesday, $99 on Thursday, and $99 today. I checked my account today, saw these issues, and decided to walk in and attempt to get this misunderstanding resolved. Instead, I get threatened with being pushed to collections if I did not pay the overdue balance right then and there. No payment plan. No understanding. Just demanding $300 payment. I closed my account instantly, told them how insanely greedy they are, and happily walked out of that building for the last time.DO NOT USE THIS BANK. DEPOSIT YOUR HARD EARNED MONEY INTO SOMEPLACE THAT APPRECIATES YOU, NOT JUST YOUR FUNDS.

Beau Prewitt: Customer service is why you should choose a small bank. I hear other people complain about the hassle of dealing with their bank and I don't deal with any of that. You call and immediately a actual person answers. The down side is they don't have credit cards.

J S: This is an amazing place to do business. I've had trouble with customer service at the larger chain banks, but these guys are easy and helpful.

Clint Cochrane: I've always been weary of local banks. I have always wanted to remain a database entrance nothing more to my bank. Then I realized the benefits of a local bank thanks to FHB.I make weird money withdrawals (3,000 in $2 notes), and they are as accommodating as you could imagine. Everyone I have dealt with has been very pleasant.And 2.25% is the best return I have found on a checking account.

Brian “Friend of God”: Very friendly staff. They don’t let customers use the restroom 🤨

Chris Mckinney: Dirty, nasty employees. One lady claimed my birth certificate was a "fake" because she didnt know what an out of state birth certificate looked like. Overall very very rude.

5 min relaxing: thank you miss Renee you are always so professional & sweet !

William Book: Loved it I bank there

Tasha Choate: We never have any problems with this location... I actually like it better than on north glenstone.

Helen Boerner: Some of the most unhelpful women behind the counter. An older woman lied to me when I asked her if she activated my debit card. She gave me an off look ANd sand thats what the other guy who did my paperwork had done. Awful customer service. There mobile AND online banking is a nightmare. The phone to check your balance kept denying and cutting off. . I cant even link my dave app

Nick Mueller: My wife and I came in to open an account and were fantastically serviced by out new favorite PB, Chandler. Chandler was super helpful in answering all of our questions and concerns. We left with peace of mind and knowing who we will come to with any of our future financial ventures.

Josh Pahl: Good service 5 ⭐

Cynthia Ferrell: Chandler was great!! Fantastic service.

Angela Kappler: Customer orientated service. They care!

Hailey Fitz: I was setting up a checking account and it didn't even take 20 minutes. Jacob helped me and he kept me informed and he was very nice a friendly. I had a pretty good experience.

Burt Robinson: Staff is always helpful and friendly. They go above and beyond for their customers.

Demidragonborn: Kept giving me the run-around over and over when trying to withdraw my money and nobody seems to know what they're doing at this location.

Greg Kerr: NEVER BANK WITH THEM. HORRIBLE BANK AND CUSTOMER SERVICE SUCKS.

Angelique Overstreet: Quick no wait friendly service

Minnie Wilson: ALWAYS HAVE USED IT❗❗T

David H.: WATCH OUT!... WHEN YOU WITHDRAW ANY AMOUNT OF CASH THE TELLERS WILL CASUALLY ASK WHAT ITS FOR... A COUPLE MINUTES AFTER YOU LEAVE CORPORATE CALLS AND ASKS WHAT THE MONEY WAS FOR... WORST BANK EVER... MY SISTER USED TO WORK THERE... IT'S A HORRIBLE INSTITUTION.

Abra Hay: This branch is the worst in Springfield ten fold. Went up to drive up lane to get balances of both accounts because ATM had 3 patrons in line. Waited at drive up for 4 min and was treated like dirt. Im not looking for a lunch time conversation but geez you can be jovial towards customers. I will never be back to this branch it is worth the extra driving to go anywhere else! Learn some manners and remember to be courteous to your customers for they are the ones who are providing you with their business. Great Southern is not the only Bank in Springfield just remember that.

Christopher Vernoy: Very helpful and one of the best branches in town I would recommend then to anyone looking for a bank

Kevin Eaton: If you strictly use their mobile app you wont have a problem...on the other hand if you need help and call the 1800 number to the solutions center expect snotty attitude and people who hate their jobs and hate assisting customers even more. If you go to the w kearney branch and you find yourself talking to Renee Wadlington dont just get up and leave but run!! This lady doesnt have a customer service bone in her body. Her idea is to point the blame on whoever or whatever instead of resolving the issue. She was so aggrivating i couldnt finish the dispute i initiated and had to walk away from her..her blame game was just too much. The customer service is why i switched to Bank of America and this lady just confirmed that I made the right decision!! Brandon the branch manager at this location however is truly an asset to this bank! He took my complaint seriously and if great southern is smart they will realize what a great manager he is. Move Brandon up and move Renee out!!

John Delgrasso: Horrible unprofessional bunch of clowns.Go elsewhere. !!!!

Seren Rene: Slow, always looks closed. Drive thu can take you like 15-20 minutes for simple deposits. Priority is usually the guests inside so I recommend going inside if you have to go here.

Hannah Ross: Is this place even still open? I see lights on, but on 3 separate occasions all the doors are locked.

Jalen S: Great service and handled all my issues immediately

Keith Lane: Whats the point of having a phone if none of the branches are gonna answer

Nyamtseren Batdolgor: Had a very positive experience when opening a new student account. They showed me everything and were committed to helping me. Only problem was that the tellers are only working until noon and sometimes the bank would be closed on a weekday.

Billy Hesik: Worse mortgage experience of my life. My mortgage specialist Lisa and her boss Annette didn’t do a good job of working efficiently on my loan and it took way longer than anticipated. My loan structure also changed 2 days before closing, Because they’re team failed to inform me of there errors. Ended up paying way more that we wanted!!!! I would never recommend them to anyone.

Trey Noran: Time to close this location as it is beyond bad. It does not serve the customers and opens when it has the Spirit to open. Never in my 50 years of life have I seen a bank like this. US Bank Corp close this bank and let Springfield place something useful there like a Apartment Building.

Anxiousvariable: Terrible service and base level banking needs. I've changed banks and haven't looked back.

C W: A bunch of employees working but no teller drove 20 minutes to deposit money. Online it says its open but got the branch and the drive up was closed went inside to see plenty of employees no1 willing to put money in my account ridiculous.

A E Compton: Not only are drive-through hours of 10 to 12 ridiculous, now the commercial lane is closed.Terrible for business. Now, after being asked to go to a different lane, they tell me a wait is necessary because of lobby customers.I feel sorry for the staff. If they are being coached to think this is the best in customer service, it is not true.

Quinton Hamp: The tellers refuse to help folks after 12pm. Sent me down to the ATM which was being repaired. This is why I left Bank of America. Guess it's time to do the same with US Bank

Erica Boan: This banks actual operating hours rarely matches what they post online. If you go inside they tell you to make an appointment. More than once they have messed up basic deposits and withdrawals through the drive thru. They have deposited or withdrew money from a business or personal account that was supposed to be done in the other account. I suspect they are closing this banking location because they told me to move my safety deposit box again. This is the second time they have asked me to do this as they closed the first location I was using. I am in the process of moving to another bank.

J R: Terrible branch that won't do anything and actually tells you to seek the other locations for your needs. Not sure why this one exists. Was told they cannot do anything but "account maintenance?" Go elsewhere. Hours of availability are also terrible, but every US Bank is that way now.

Rebecca Talley: US Bank as a corporation could care less about good customer service but this branch in particular is exceedingly unhelpful. I closed one of my three accounts (soon to be all three), but somehow it didn't get closed properly (according to the US Bank customer service rep Melanie). Seriously avoid US Bank as an organization and definitely use another branch (shouldn't be hard considering their lobby is closed without an appointment and the drive through is only open a whopping two hours a day during the week - no weekend hours) if you absolutely must use US Bank save yourself the headache and use a different branch.

Summer Freeborn: Karissa at this bank has been an absolute help to me and clearly cares about her clients, thanks Karissa!

Steve: I have called 4 branches to try to speak with someone. Only voice mail at all locations. Lobbies are closed. No one answers the phones. No assistance of any kind.

Elizabeth Holcomb: They have closed the branch that I used and that has been a great big problem for my husband and myself. I think that the reason that they are closing someone somehow stole 750.00 out of my joint savings account and accused me saying that my signature matched. And they are using that as a way to get out of that branch. But who knows I am just a bankie 😏😏. I don't know anything.

Cathy Bliss: Ridiculous waiting time. Poor service.

Nathan Berbereia: I can’t say enough good things about this branch of US Bank!! They do an outstanding job with excellent customer service. Jamie the branch manager did an amazing job to help close a loan in a very fast turn around time! Thank you guys so much with all your help!

Kyra Fjell: Every single week, I go to this location to use the atm, and every week it's a new issue. The machine doesn't take money one week, next week it's down completely, the week after that, doesn't take checks. It's always something and its absolutely frustrating. Makes banking with them an absolute nightmare. This is the closest location to me, and the fact I have to go to a different one, an extra 20 minutes out of my way, just to use the atm, is crazy. Hopefully they fix it soon or else they'll lose business, because this has been going on for MONTHS.

Amanda Beckley: Best bank I've ever dealt with. They worked hard on getting my account set up.

Kristin Michel: Every time I've come in they've been quick and friendly! Customer service is on point.

Sam Melia: I love this bank! I’ve had to open several disputes because of charges on line that were either charged to my acct without my approval or I didn’t receive the product I ordered & paid for & was getting nowhere with the seller.Arvest stepped in when I reported it to them & saved the day!They got my money back in a reasonably short time & there was no fee. My daughters bank charges her for this service.The people that work there are friendly & polite & always very helpful. All in all a very good bank.

Jared Pratt: Literally can't think of one thing to improve. The mobile app is especially excellent!

SouthernMofo: Quick and convenient

SavoryKurt: Worst bank to do buisness with. Terrible customer service, be smart and stay away!

Blu Arkie One: You're Gonna love my friends here at Arvest , only $50's to open an account . You'll be glad you did👤 👈💙☑️, so easy save money saves time.

Stephanie Hickey: The lobby employees at this location are the nicest I've ever encountered. Customer service at it's finest!

Adrienne: Friendly and always have people ready to help.

Ken Stellwagen: Slow drive through need more tellers or open other branches

John Jenkins: The only thing I thing is wrong is they are only bank I've ever been they charge 5 bucks to cash payroll checks

Jennifer Bork: UPDATE: STILL HAVE YET TO BE RESOLVED AND AM GETTING THE RUN AROUND. I FEEL VIOLATED AND LIED TO. THIS IS DISGUSTING A BANK THAT HANDELA PEOPLES MONEY FUTURE AND SAVINGS TREATS CUSTOMERS THIS WAY. I AM BEONG 100% LIED TO AND REPEATED WHAT THEG ARE SAGING TO ME JUST TO IRRITATE ME AMD GET ME OFF THE PHONE SO NOTHING HAPPENES.I'd if it's the company it's self or just this branch but this bank/company is the worst. They will steal your money and lie to you 100% tell you 1 thing then do a nether. 100% unexcepable excpecially when dealing with my family finances. If I could give a negative rating I would.

LeAnne Pelzel: Absolutely worst branch. Avoid at all costs. I spent 10 minutes in the drive through and none of the cars ever moved. I don't know if they only have one teller or if their staff just doesn't care. I finally gave up after 10 minutes and left to drive across town to a branch that actually knows how to help their customers.

Dana Plough: Worst drive thru ever. Takes forever low staff or something. This location can do better

Shirley Ethridge: My husband had his debit card stolen and then used. The convenienceof same day retrieveal for a debit card is great! The staff for the most part is great. However, I do not feel at all, they take fraud seriously!We filed a police report and the bank can't tell us half the info we need! Such as time and store number nor location, that is what we were told.It takes a FULL 10 DAYS to even credit charges at all. When my husband ask what kind of procedure this was, they informed him this is like any other bank. Not true, I had my debit card stolen along with his, Capital one had credits back on the account within 2 days, and a full investigation. My son's prepaid company Rushcard already has his credits back within 2 days as well! My husband could not even shut his card off on the app, vs I could to help prevent any further spending.By the time he got in the bank at 9am several charges already occurred, where as mine stopped because I was able to cut mine off in my app until a bank rep was available for me at capital one. This is awful! The platform is dinosaur 1995! No features at ALL! My husband will be moving banks after this!Dually noted, they have a "toll free line" to call for missing/stolen cards. Seconds matter in situations like this. He did not have a number if he didn't have a card to call from on back! Whereas, I was able to open my banking app within seconds of realizing what was going on, and shut it off.NOW my options are banking taking reality that fraud exist and gives us in matter of seconds to stop it further , this is Capital One of course! Everything matters in situations like this, for our protection! Seconds, time everything. In no way am I endorsing any bank, however, an Arvest Rep proceeds to tell my husband this is just like all other Banks...REALLY!For the sake of 2019, security , and peace of mind get features that are not uncommon such as my son's prepaid bank Rushcard you can pause your card. However it is taken on for identity, do it! Set it up in the app, re-evaluate your "so called normal process like other Banks" Holidays are coming up, fraud/theft of debit cards are the highest, I feel sorry for the bankers that endure or become a victim, because Arvest will make them a victim too!I truly hope to see Arvest up their security features at the touch of a button. We need to trust you with the money we deposit/do banking with.

TRAVIS COLLEY (Frecklewood): Good place 2 bank!

Mark Pickens: Marsha and her team are fantastic!! Very friendly and welcoming!! Robin Schilling and her lending team are second to none. Jenaleigh is the glue that keeps the Commercial lending team together!! Awesome people!! Be proud and recognize these folks Arvest!!

Jessica Williams: I went in last mouth to change my bank card because I keep getting charges from somewhere. In the end the lady just gave me a NEW CARD with new picture not a new number. So guess what 228.00 came out of my account again.

Miera Jean: This bank takes....foooooooooooorever. Every single day. I've banked at a different Arvest so obviously it's the staff.

Jezzy Garbanzo: Many of the reviews indicate a need for improved Saturday service. Just curious why this hasn’t been addressed. I picked the location because it is close to my home. Unfortunately, it’s not close to my work. I went in this morning, Saturday, to access my bank box. I was told no one working this morning has codes to open the vault and I would have to return Monday - Friday during normal business hours. Here’s one more review to indicate a need for improved Saturday service. Incidentally, if I had needed a teller, I would’ve been fifth in line.

Wanda Mccracken: The people were very nice and helpull and getting my situation taking care of and getting a new account started I highly recommend US Bank On South Campbell

Daisy Chain: They wanted to charge me $7 to cash a check that was written by someone with an account at US BANK. So if you have an account there they will charge people money to cash checks you write to them. Total rip off! Plus to cash the check they wanted to PROFILE me asking me personal financial questions about where I work and such. Just to cash a check wrote out to me by one of their own customers. NO THANKS! I banked there years ago and the "hidden" fees are outrageous just to have an account!

Shelly Howell: I would give a negative 1 star if it was an option. My experience today 02/25/23 reaffirmed my decision to close all my accounts. I've been a customer for 12 years.

Christopher Turbov: I don’t understand the poor reviews. This location always provides me with whatever I need-and I’ve needed a lot of documents tracked down, printed out, etc etc over the years.

Here To Review: The red headed bank teller working here on December 16th, 2022 misspelled the name on a $5,000 cashier's check making us late for our appointment. She really needs to pay more attention to detail especially when dealing with this large amount of money.

william colbert: With the ridiculous reduced hours of the Republic branch I had no choice but to use the S. Campbell branch on Saturdays. Well what do you know....they no longer have tellers on Saturday! Why are you making it harder for your customers to bank with you? It just doesn't make any sense. Totally unacceptable.

Caity Dillard: EDIT TO ADD: They do not have any tellers in their stores on Saturday. I went to deposit a check of a large amount and was told they don’t deposit checks or do any cash transactions. Since it was such a large amount I couldn’t use the ATM machine or whatever it was. Just absolutely ridiculous. I am switching banks on Monday.2 stars because the people are friendly. But anytime I go through the drive through it takes soooo long. I have to make sure I go when I’m not in a rush because they take so long. And it’s not their fault- I’ve only ever seen 2 people working there. In fact one time I went to cash in some coins and they couldn’t do it because “there is only one person who knows how to operate the machine and they aren’t here today.” Every time I go to this location it makes me want to switch banks and I don’t want to go to the other locations because they are so far from my house. They really need to get more people in there.

Rachel George: Rude

Jessica Merten-Schmidt: Their hours say they are open on Saturdays. However, when you go in they are actually paying a person to stand there and tell you to use the ATM because they don’t have a teller. So they are only open if you want to open more accounts with them. Thanks for being there for your customer US Bank. There’s no way I’d open another account with you.

Erin Roberts: I don’t bank here but tried to use their sketchy ATM since my bank isn’t in town. Their machine stole my debit card for “security reasons”. I had to call about 10 times over 2 days before I could get someone to answer the phone and they said they’ve shredded the card and there’s no way to get it back. Thanks for nothing.

J Fellers: US Bank is fast food banking now. Impersonal banking at it’s best, no tellers for deposits, lack of staff. Most branches not open on Sat. ATM out of paper to print, confusing on depositing checks- no explanations on how it works by scanning. Manager doing small talk over helping customers while customers wait.

J.R. Perkins: By far my least favorite place to visit in the US Bank system. I tolerate US Bank because years ago they were everywhere I traveled. Today, I checked and this branch said lobby open. I am driving right by there, so I planned to make my deposits there. I get there and they have no tellers. Nowhere on the website is it clear what services are available and not on a particular day. The people there certainly didn't care about it either, just like at most branches I've been too. Do yourself a favor and do not bank with US Bank unless you need their extensive branch network.

Kim Goddard: Impossible to get anyone on the phone. I guess I'll drive to the branch to make an appointment to come back a different day....

Keith Lane: What is the point of having a phone if you don't answer it I've called 3 branches and not a single one could answer

Angela Jordan: So my Mom had stayed with this bank when it changed names like four times and loved her bank so I opened up my account and you know I love them. The bank manager is great and will actually speak with you over the phone incredible I know... Hey today I had the pleasure going through the drive-thru and Haley was my customer service rep and she not only made a deposit for me however she also walked me through the processes of my notifications all of this through the drive-thru incredible. You know if it were me I would throw a hundred bucks in a savings account here at US Bank have a direct deposit $25 a paycheck and that money is going to add up and then use it for vacation next year or use it for your Christmas money this year this way you can try it and see how you like it. I'm telling you I'm brilliant LOL.

Jeffery Whittington: Came to pick up a couple boxes of coins the workers were very helpful and efficient

K B: I hate this bank! Worst customer service I've ever experienced. They are rude! Not personable, you ask for things you need, they behave like it's totally an imposition.The lady who helped me will be why I'm looking for another bank.. I wish the bank on Glenstone would have stayed opened on Saturday's. They're professional, yet very personable, helpful, and kind. But because of this Bank on Campbell and primrose will be why I'm looking for another bank.

Case Howard: Customer service is very poor. My wife and I bank here and have for 6 years and everytime it is like pulling teeth to just deposit a check, or do business here.

Nicholas Dapprich: This place is very busy, but try to take advantage of the ATM, the tellers are amazing, especially Amaya

Ryan Cassidy: Excellent customer service by Brandon and Christian. Came in needing a new bank account and even with short staff and a long line, they rock!!! Would definitely recommend 100 percent for a new account!!

Rogue Rose: I changed banks and went to Academy In 2019 because the rep said they were more convenient with flexible hours than the bank I had at the time (and have gone back to) and a few other things. Within a month the hours change to be EXACTLY the hours I worked so I was never able to go in besides my day off (if it happened to line up). I had rude employees on several occasions, they looked like I was a pain and a bother to them for making them work. When closing my account (and my fiance did as well), they didn't even care. My fiance has worked with banking, a standard question is why are you closing and the guy "helping" close the accounts didn't ask or looked like he cared. I have encouraged my friends and family to never bank here. Also, it's been 2 years and I am still getting emails and letters regarding the account and updates with the company and an updated card. So I dont even know if the rep even closed the accounts correctly.

Frank Di: Always above par customer service

Casey Dean: I original chose to bank here over a decade ago because the were open later and available 7 days a week. They have slowly become difficult to get to and the customer service is not good enough for me to continue my personal and business account needs. I am sorry to leave a 1 but you really let me down Academy.

Melissa Dodd: Always pleasant , smiling very knowledgeable. Also very professional, helpful and quality fast efficient service.

Vannessa Crumpler: Danielle at this branch is amazing! She always knows us by name and gives us very personal service!!!

fuke Houstone: When no other bank will take you academy bank is there, maybe not the best definitely not but in turn for there poor service and lack of knowledge of there own bank policies they will turn no one away.

kyler steding: I would give zero stars if I could. So they put my payroll check on a 5 day hold for no reason. It’s the same check I get every pay period, but my commission check was pushed through just fine. This bank is a joke. I am going out of town and need the funds, but there’s “nothing” they can do.

Navarre Stycz: Waited 20 minutes for Quinton to come from the back room! Good think we weren't bank robbers. Leaving the counter unattended and customers waiting that long.

Kris Cardwell: The employees are great, but why does it take15 minutes to access my account. They will tell me my account number but not the routing number on the phone.

james mcmullin: The people in person are great the people they hire to help on the phones aren't

Carl L: Always very Helpful to me. The Bank Manager is very nice.

Teresa Pedigo: Always helpful. They call me by name as I walk in up to counter. Rarely a line. Extremely polite.

Amanda Baughman: Stood in line for 5-10 minutes (with people behind me) and watched the only teller at the counter at 2 pm not doing a dang thing but flirt. Customer service is usually better than this, your employees are usually on top of everything but that one’s priorities were off majorly. Get a date on your own time not on the clock.

Tasha Camille: I love Academy Bank. My fiance and I have had 3 Accounts with them for going on 3 years and anytime we have had a problem arrise they have gone beyond my expectations to help and fix the issue! Ive yet to go to any branch that i was displeased with in the Springfield/Ozark area.

Bree Sumter: Always helpful and the entire staff is friendly. This is my favorite branch to go to.

Brianna Whorton: The staff at this location are awesome. When I needed some help (won't go into detail) they went above and beyond to help me so I could get out of a rut. Two thumbs up!

Rick Shortt: Long lines, unfriendly branchmanager

Doni Goodwin: Always helpful

josh Sanders: I opened a credit building card to help my credit score they cashed my check to open the account but when I went to make a payment they couldn't cash my check I had already found there was numerous hidden fees that I was not told about the online service was difficult to get through made managing my account hard calling to talk to someone was very difficult and hard to reach anyone customer service was unsatisfactory and I close my account with only two months of having it open which is then hurt my credit

S Cothron: After calling to verify getting a check cashed from my attorney i was told they would gladly take care of it for me only to make the drive to be told they will not.honor the check which is written on OMB check unless i was in the lobby because of the ammount what a joke i will never bank with a place of this nature this is so frustrating

Heather Jones: I use 4 different banks, and this one is my favorite. The staff at the S National location is friendly and helpful and willing to go the extra mile. The rewards programs can't be beat even by online banks, and in the several years I've had my accounts with them, they've never messed up, overcharged me, or in any way failed my expectations. The only reason I didn't give 5 stars is because the app is not the greatest; I do wish there were a couple more features that some of the Big Box Banks offer, but OMB is a small, regional bank, so it's understandable. I'm willing to forgo the extras for great service.

T M: OMB is by far the best bank I have banked with! Being Greeted by your first name when walking through their doors gives me great pleasure knowing my money is safe.

bret Ash: I love this bank. Its small, personal and very helpful. Been with them for a couple of years now and really don't miss the big bank, your a number, experience.

Deleah Williams: I've had a horrible experience there the owner's wife or rolled her eyes at me had me waiting way over an hour disrespectful prejudice I would never put my money in their Bank

Mary Bingaman: We just opened a business account & a personal account & Angel Shortt, has gone out of her way to make this an easy transition. She even came to the office when we couldn't get to her at the bank to sign papers & things. I am so happy to have finally found a bank that will go out of their way to make sure their customers are happy.