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1. Great Southern Bank - Springfield
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· 26 reviews
1805 W Kearney St, Springfield, MO 65803
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Twyla SUMner: Never had a problem at this bank, (location). Everyone has been nice, professional, and smiles. Alls, I can say about some of the negative reviews.. maybe it's not employees.. made they just return the attitude they receive from the customer. Cause I have never had a bad experience with them. Keep up the good work..
Brian “Friend of God”: Very friendly staff. They don’t let customers use the restroom 🤨
Chris Mckinney: Dirty, nasty employees. One lady claimed my birth certificate was a "fake" because she didnt know what an out of state birth certificate looked like. Overall very very rude.
5 min relaxing: thank you miss Renee you are always so professional & sweet !
William Book: Loved it I bank there
Tasha Choate: We never have any problems with this location... I actually like it better than on north glenstone.
Helen Boerner: Some of the most unhelpful women behind the counter. An older woman lied to me when I asked her if she activated my debit card. She gave me an off look ANd sand thats what the other guy who did my paperwork had done. Awful customer service. There mobile AND online banking is a nightmare. The phone to check your balance kept denying and cutting off. . I cant even link my dave app
Nick Mueller: My wife and I came in to open an account and were fantastically serviced by out new favorite PB, Chandler. Chandler was super helpful in answering all of our questions and concerns. We left with peace of mind and knowing who we will come to with any of our future financial ventures.
Josh Pahl: Good service 5 ⭐
Cynthia Ferrell: Chandler was great!! Fantastic service.
Angela Kappler: Customer orientated service. They care!
Hailey Fitz: I was setting up a checking account and it didn't even take 20 minutes. Jacob helped me and he kept me informed and he was very nice a friendly. I had a pretty good experience.
Burt Robinson: Staff is always helpful and friendly. They go above and beyond for their customers.
Demidragonborn: Kept giving me the run-around over and over when trying to withdraw my money and nobody seems to know what they're doing at this location.
Greg Kerr: NEVER BANK WITH THEM. HORRIBLE BANK AND CUSTOMER SERVICE SUCKS.
Angelique Overstreet: Quick no wait friendly service
Minnie Wilson: ALWAYS HAVE USED IT❗❗T
David H.: WATCH OUT!... WHEN YOU WITHDRAW ANY AMOUNT OF CASH THE TELLERS WILL CASUALLY ASK WHAT ITS FOR... A COUPLE MINUTES AFTER YOU LEAVE CORPORATE CALLS AND ASKS WHAT THE MONEY WAS FOR... WORST BANK EVER... MY SISTER USED TO WORK THERE... IT'S A HORRIBLE INSTITUTION.
Abra Hay: This branch is the worst in Springfield ten fold. Went up to drive up lane to get balances of both accounts because ATM had 3 patrons in line. Waited at drive up for 4 min and was treated like dirt. Im not looking for a lunch time conversation but geez you can be jovial towards customers. I will never be back to this branch it is worth the extra driving to go anywhere else! Learn some manners and remember to be courteous to your customers for they are the ones who are providing you with their business. Great Southern is not the only Bank in Springfield just remember that.
Christopher Vernoy: Very helpful and one of the best branches in town I would recommend then to anyone looking for a bank
Kevin Eaton: If you strictly use their mobile app you wont have a problem...on the other hand if you need help and call the 1800 number to the solutions center expect snotty attitude and people who hate their jobs and hate assisting customers even more. If you go to the w kearney branch and you find yourself talking to Renee Wadlington dont just get up and leave but run!! This lady doesnt have a customer service bone in her body. Her idea is to point the blame on whoever or whatever instead of resolving the issue. She was so aggrivating i couldnt finish the dispute i initiated and had to walk away from her..her blame game was just too much. The customer service is why i switched to Bank of America and this lady just confirmed that I made the right decision!! Brandon the branch manager at this location however is truly an asset to this bank! He took my complaint seriously and if great southern is smart they will realize what a great manager he is. Move Brandon up and move Renee out!!
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2. Commerce Bank - Springfield
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· 29 reviews
2616 N Kansas Expy, Springfield, MO 65803
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brenda partee: Great service
Mary M: I will do business with this bank. Great customer service. Good people here. Go see them you won’t be disappointed.
Kerry Fournier: The branch I use have the best smilesAlways ready to help. I’m building new awareness of money and credit THX
AURELIAN CONSTANTINESCU (Lou): Get in person to fix a "fee" problem and the representative was very helpful. Thank you!
Amanda Lewis: Took my daughter in today to deposit some of her money, banker 87656 was extremely helpful. I was very pleased with his service and patience! Thank you!!
Donald Long: Thanks Jared Crawford you are a banking genius with a lot of care for your customers you took a rather horrible situation with my concern, honestly bad for me at first coming to bank about loosing card had to go through all that red tape to get funds transferred to checking account, then opening new my spending card, agent helping made error, but Jared took the initiative to be not only a great team player but more like the Captain of the Team, Stephanie thank you for taking the call and the actions you took, couldn't fixed this error on my own. Thank You both very much!!! My thoughts of Commerce have improved by 1000 percent!!!
Ryan Johnasen: Love banking here
Sidney Stafford: I’ve been banking with commerce over a year with very good experience,
james lee: good bank. haven't had any problems in 4 years.
Tess Marie Branch: Fast and friendly
Russell Stamper: Commerce Bank has served my needed for a long time without incident. A reply great place to do business
Joshua Goble: Commerce Bank always gives me a pleasant experience when I go through the drive thru. They are always professional and friendly and I never have any issues when banking through the drive thru or the lobby. Thanks for always giving great service... :)
Kevin G: This Bank is a complete joke it is 100% comical to charge someone $8 to cash a check without having an account there when the check is made out from a commerce Bank it's just another way of them getting money off you twice absolute crooks I will never do business with them again
Neil Sade: I have received great service from this bank.
Carmen Jackson: Opened my account here. Very nice man I worked with. Easy, fast and print card right there.
Angela Kappler: Always had great help here except recently! Have brain damage from being baleaten and fell hard attempting to get my life back together. They closed my account and refuse to help me although I have thousands coming int that account this month! Thank you for the past ,sad thatYour loyalty did not last!Sincerely a formally loyal customer for over 2 decades!Angela Kappler
joe myers: My company does all of our banking at this branch. They all do a very good job at this branch. Although I really wish Jackie still worked there.
Jason Padilla: Worst bank experience in my life had an account with them for over 4 years had to get account changed twice because of fraudulent charges so glad I closed my account!
Dane Wheeler: I have had several issues with my account that are not the fault of Commerce Bank. The problem is that when i would call in to get some help this location almost never answers the phone an when the phone does get answered most of the information is untrue.
Joshua Lee: Commerce is a garbage bank.
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3. Central Bank - Springfield
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· 31 reviews
3212 S Glenstone Ave, Springfield, MO 65804
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Tonya Hummingbird Stephenson: Fast , friendly staff. Easy to access.
nick cetola: They don’t close at 6:00 like Google says it’s at 5:00 (liar)!!!!!
Cameron Menley: I love this location, conveniently next to my work and very friendly tellers!
Dave Myers II: No idea what the 1-star is for, honestly. I've had nothing but positive experiences from this branch, and from Gracie. Extremely helpful, Gracie goes above and beyond, and is a great advocate for her customers. She'll make a fabulous branch manager someday.
Lv emma avakin Nun: I opened up four accounts today with Gracie and Miranda and I couldn’t be happier with the service I was provided. Both ladies were very helpful and informative about the different types of accounts and which would work best for my needs. I highly recommend going in and speaking with these two ladies, and they will gladly assist you with your banking needs.
Rylee Gilbert: Went into this branch to inquire about a new account. Gracie (I believe was her name) was very patient, clearly communicated, and listened to me as I asked questions! This was a nice change up from experiences at different banks! Will definitely recommend this branch to friends and family.
Jan Burns: Very poor customer service.Went in to the lobby of this branch to inquire about a service charge. Gracie was very flippant and rude. Not willing to offer any assistance or guidance. The branch manager supported her behavior. Startling!!This is not the first time we have had bad customer service at this branch not going back. Go to a different branch other than this one if you want help.
Jake Yancy: Gracie and Cyndi are amazing!!!! We go out of our way to use this branch. They truely go above and beyond to assist in any of our banking needs. Thank you for being consistent in customer service
Andrea Bishop: Central Bank on south Glenstone is fantastic! Vicky, Cindy, and Abby made opening a commercial account fast and smooth. Highly recommend!
john house: I live all the way in Republic and this is the only Central Bank I will use. They are all so friendly and helpful
Briana Scott: Had the best experience at this location today. Everyone is always so helpful and friendly!
Hyacinth Lesmes: This branch has been the most helpful and clean out of all the branches in Central Bank! I always go to Gracie for all my Personal Banking needs and she is fast, helpful, and curteous. She even had answers to questions I didn't even know I had yet! So impressed! 😄
Crystal bailey: No drive thru at the glenstone & sunshine location but they do have a walk in ATM. I love this location
Eric Summerville: Loan departments is closed on the weekends. So, if you have a loan, the best time to handle it is during weekday business hours. Also, submission of your insurance shouldn't be so challenging. Emails bounce back, hard copy mailed in and they are still charging me for insurance. Apologetic customer service seems to be their specialty, If that's what you are looking for, then you found a bank home. Congrats to the others that have found them to be 5 star!Update. 4 years later! They have turned me into a big fan! Situations changes and we were set up with a great personal banker, who’s no long there. We have been fortunate to get to know them our branch and tested with respect.
Ozarks Counseling Center: Central Bank is a strong supporter of nonprofit community organizations in Springfield, not only with monetary support, but with volunteer time and talent. They truly do invest in strengthening the community they serve. We appreciate their ongoing support!
Mike Tucker: Very poor customer service, unprofessional! Almost cost me a sell of a vehicle! Extremely upset!!! When the Teller Superviser Cindy Reed said we would have to speak with the branch manager, the branch manger closed her door! Highly offended and will not ever conduct business in this branch.
Oma Dean: I could not have asked for better service at a bank than what I received at Central Bank on South Glenstone! Gracie was kind, compassionate, caring, and patient as we changed my sister’s Account information due to the death of her husband. Once she saw my power of attorney document she walked us through all the necessary changes with complete professionalism. We felt very comfortable in knowing that she knew what she was doing and did it with confidence. I have been in a couple of times since our initial experience with Gracie and she answered my questions and did not make me feel inadequate in my understanding but just showed me where I was confused. I would recommend this bank. I also have my personal account at another Central Bank location. However, if I need to speak to someone about my account, I will go talk to Gracie and so should you!
James Villwock: Vicky Johnson was very helpful in closing out brother-in-law's lockbox and checking account!
Pamela Walton: Went to this bank for a cash advance. When I entered the lobby the lady behind the desk didn't want to speak to me. I called this location before I went in so, I knew that they could do the cash advance because I have an account here. This was my first time at this location and I didn't know where to go, so the first person you see is supposed to be friendly and assist, but, she reluctantly did so. After I made it pass the lady at the front desk everyone else was very nice and helpful. If it matters my cash advance wasn't a small amount which is why I went inside. To the young lady sitting behind the desk, don't "judge a book by its cover." I guarantee I make more than you in my sleep, and I still treated you with more respect than you did me.
Tyler Atkerson: Good local bank.
Marian Nash: I came in to inquire about a new account and was welcomed to a very nice and clean environment. Everyone was incredibly nice and helpful. When we sat down to see what best fit my needs, it was all explained and straightforward and professional. I had been told this was a great place to bank and I believe it with what I've seen so far. Looking forward to exploring some of the other services they offer that I wasn't used to getting from my current bank.
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4. Central Bank - Springfield
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· 34 reviews
1800 S Glenstone Ave, Springfield, MO 65804
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Maurice Senior: Worst bank in America. I was told I couldn't eve get change for a hundred there and the Arabic/Indian bank teller there on glenstone is rude everytime I go in.
Zachary Jones: Nothing like they use to be. Used to shake a man's hand and close a deal for a loan, now they hide behind there computers and let the computers make the decisions for them. Doesn't matter that I've banked with them for years and have had two auto loans thru them only for them to deny for what? Couldn't tell ya. The loan officer didn't even have the courtesy call me and had his secretary do it instead.
Tony Stubblefield: Awesome bank where everyone knows your name! 🥂
Andrea Grady: My husband and I had an excellent experience working with Erik Dahlgren in the loan approval process. Extremely thorough, professional, and communicative. He went above and beyond, during a very busy time of year, to help us get everything finalized on a tight schedule.
Geoff Mccann: I had an account with them. They closed the account even though there was money being paid in and then forced me to wait 3 days just for them to give me my money and even then I couldn't gets the funds directly. I had to wait for them to put it back into another account I had. Overall a very bad banking experience with them. They will use random account charges instead of sending an email to update information. They have to be told that a check from one account to another within their bank should receive fund immediately. All in all very unprofessional and zero regard for customer service.Update: central banks response to my review should tell you everything you need to know about them. They don't care about customer opinions as long as they get what they want and slow you down in the process. Very pitiful from a local business.
Stephanie Gordon: Great place to bank. Very helpful and courteous people.
Kathy Teel: I called to ask some questions about my father's bank account and a recent possible scam he'd been the victim of. The customer service agent was rude, impatient, and sounded like she was annoyed by every question I asked. She interrupted me and spoke over me constantly. I literally asked her to show me some patience because I wasn't sure how to navigate the issues at hand, and she literally spoke over me as I was asking this. This has been my dad's bank for years, so I guess we will continue to do his business there, but I wasn't impressed by the customer service.
Joella Comp: Thank you to Kari Hopkins for such knowledgeable and friendly assistance getting some confusing accounts sorted out. Her help has been invaluable and just the shot of encouragement I needed in a difficult time. I feel supported as a customer, and that is so needed in today’s world. I would recommend this bank wholeheartedly.
Sapp Sabotage: Very friendly staff, Kari Hopkins has helped me open a couple accounts and helped so much with her knowledge and experience. She is very personable and answers any questions.
Joe Rogers: Central Bank of the Ozarks has done very well by me. Kari Hopkins, Luke DeLezica have been of great help to me at the Main Branch and the South National location.
Jacey McAdon: Went there about 5:15, couldnt find the drive threw. Door was locked. Its so confusing. Go elsewhere
Fred Hunt: What bank in its right mind closes their drive-up at 5:00, what about people that works til 5 and can't get to the bank. Most all other banks stay open til at least 6 for working people.
Tammykay Bee: Always friendly. Great customer service. 😀
J W: Had a simple request. The were very unhelpful. 0 stars
James Blake: Excellent service with a friendly atmosphere.
Wayne Dipper: We share office space with the crew at the Glen Isle branch. I'm always impressed with the professionalism and courtesy with which they treat their customers.
Roxanne Todd: Notorized paperwork for grandkids
Ell A May Absher: I was in the drive thru this morning and Eric absolutely brightened my day. He made me feel like a friend instead of a transaction. Thanks Eric!
Carla Page: my checking account isn,t showing that my mediacom payment was taken out of my account,if they don,t correct this mistake then i,m going to change banks.i,ve not had any problems with central bank up till now!!!!!
Jackie Bennett: Not sure which location Jay works at, but he is the loan officer that i spoke with about refinancing my auto loan. I have been a 1 year customer and have never made a late loan payment. I have worked very hard to get my credit score up above 700. He told me he could only get me down to a 8% loan because my credit score was 665. I couldnt believe that, so i called a different bank. They were very friendly and told me my credit score was 731!!! The new bank got me a nice 4% rate for an auto loan. I am in the process of transferring over my loan to the new bank. I am very disappointed with this bank and how the loan officer tried to trick me into a higher rate! Be careful trusting these people.... just wanted to let other people know. And Central Bank, please feel free to call me about this review. Your amazing loan officer Jay has my number, i will be looking forward to speaking with you about this.
Nichole Baker: This is the shadiest bank I’ve ever done business with, hands down. Their online banking is always down, the fraud department can’t be bothered to address fraudulent charges, and the customer service reps engage in ethically questionable behavior- including making unauthorized changes to our online account. They have rude and dismissive representatives. We couldn’t close our account and move on fast enough.
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5. Great Southern Bank - Springfield
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· 18 reviews
2735 W Chestnut St, Springfield, MO 65802, United States
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Kendell Holdren: Kaitlyn was beyond helpful and so kind. After having a bad experience with the other location she assured me it was taken care of. I am beyond thankful for how supportive she was and that she took the time out of her day to help me. She made me feel like she truly cared about me as a customer. This is by far the best great southern location in the area.
Rebecca “Becky” McGarrah: You don't get charged anything w/o an account
L X (LX): After banking here for nearly a decade, they still dont have my bounce protection on correctly and I'm once again 100 bucks in the hole. WORST bank ever. Going somewhere more professional and reliable
Jason Padilla: Great customer service! Manager was very helpful. It was easy to start an account.
Sandy Webb: I have used this bank for over 40 years
David Johnson: I've banking with GSB for over 11 years and I've never had a complaint! Tons of locations, atms, and options. I look forward to another decade (or more) as a satisfied HDB customer.
Shannon DeVries: I was really disappointed in this branch. It is located close to my work so I can make it there before they close (I couldn't believe they are open until 7 pm- positive score toward star rating). I went inside to talk to them about two letters I had received in the mail, and brought those letters with me. One letter said that my automatic withdrawals were being dropped, the other said welcome to the Great Southern family, they couldn't wait to serve my loan needs. I was confused about the conflicting statements and why my automatic withdrawals were being dropped. My car loan had been through Great Southern for 3 years, and I still had approximately a year left on my car loan. Either way, I wasn't expecting what would happen next. The man who met with me seemed to be annoyed by the fact that I was asking for help. I explained that my wallet had been stolen in October 2016, but I had changed all my checking information shortly after in November 2016, and Great Southern hadn't had any issues with taking money out of my new account until JULY 2017. Suddenly, over 7 months later, they are having problems with my account through another bank. (sounds fishy?? -when they could repossess my vehicle with just over $1000 left on my loans. Several friends said I should contact the BBB about this gut feeling I had in the first place). Needless to say I wasn't pleased, but casually mentioned that there must have been some mistake in the paperwork side on their part. The man refused to acknowledge that Great Southern was in any way at fault for this transaction issue. I even said, "well not your branch in particular, but somewhere there was a miscommunication," and again he argued with me and tried to put blame on me, but couldn't explain how this could happen that they correctly took money out of my new account for over 7 MONTHS, and nothing had changed during that time! How sad. I definitely wouldn't recommend this branch now in how I was treated. I am glad to say they AREN'T my bank and no longer service my loan!
mark will: Friendly people, that seem to care about helping you.
Robert Odom: My wife banks with them and she really likes them. When we go in they know her by name, she isn't just a number.
Jason “Scooter” Roush: Helpful.
Gs Thr: This is my bank since 1986! Yes, since 1986, 30 years ago! Would not bank with any other banks for anything! I love Great Southern bank! Its employees very nice, friendly, helpful and courtesy!
Heather Edwards: I am not a Great Southern Customer but I was very pleased with how I was treated at this branch today. I drive all over Greene Co. for my work and I found myself needing to get 2 copies made but not having time to drive all the way back to my office. I stopped by my bank thinking I could pay for copies but was told it is their policy not to make copies even for account holders. So I left very frustrated and went across the street to Great Southern. They were very friendly and made me copies without hesitation. It's a tiny little branch but everyone was very kind and attentive while I was there.
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6. The Bank of Missouri - Springfield
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· 12 reviews
2360 E Sunshine St, Springfield, MO 65804
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Jared Wolf: How am I supposed to make a payment on a credit card where when I call the number back you guys called me ftom is a disconnected number??? All the customers you are ripping off is unprofessional and action should be taken against what you offer! I'll be researching what court actions are at hand
Chris B.: TERRIBLE MANAGER STEER CLEAR OF THIS LOCATION - This branch has the worst manager here. They are rude and spoke to me with zero respect. Also, the blanket statement replies you see to any negative reviews are blatantly obvious it's either the manager themselves replying or someone that could care less to investigate these issues the branch has here with the manager. Words of advice to this manager, "I believe their name rhymes with, mess". If you don't like dealing with customers then steer clear of managing or getting on the phone or having any communication with us at all.
B: The WORST customer service I've ever experienced from the branch manager here at this location. Discriminatory behavior from the branch manager along with a super poor disposition that other branch employees confirm and are aware of regarding the branch manager here. Avoid this branch at all costs if you can. Bank of Missouri should investigate this and take appropriate action pertaining to this branches' manager or lack thereof. Very upsetting experience.
Franklin Heath: It's just a bank really... I keep having problems with this branch... my latest was I called and messaged on app to see about getting a document notarized... sure we can do that for you... drove 20 min o e way and the lady says " oh I cant notorize this"...Why not... said she dont know... well do I need some sort of special notary for it... she dont know... well where can I get it done... she dont know... left and call another branch and they say they don't understand why sunshine branch said that... I went to ups store and got it motorized no problem... so many issues with these people... sent money once to someone and it wouldn't go thru... declined declined declined... call bank and they say keep trying and if no luck call back tomorrow... next I know they sent almost $800 dollars to PayPal the charged me overdraft fees.... asked " have a good friend wants to sign a check over to me... can he endorse and give to me and I endorse and deposit in my account..." response " unfortunately we are unable to do that" that should be these people's moto !!! Be better off to just have a regular walmart or some other debit card... I have a long list of complaints... if you are considering using this bank my suggestion is ...DONT DO IT
Old Alex Cool: When this bank was still the bank of Bolivar I never had a single issue with it. Once they were bought by the Bank of Missouri and changed their name the service has been awful constant issues with needing new cards accounts locking for unknown reasons and now a fully automated call system that cannot answer any of my questions. Bank of Bolivar had a person available on a 24-hour call line for any questions I might have had Bank of Missouri has no such thing Bank of Missouri needs to learn they have to have a 24-hour human operated hotline. Not all of us have the same hours as a bank in our daily lives some of us work nights and can only make calls between midnight and 6:00 a.m. I am leaving this comment on the main branch locatio and hopes that Linda will actually start making some changes for the better. Thank you
Michelle Stewart: Best customer service I've experienced in years...really anywhere that has customer service. Dallas has been extremely helpful, and everyone else I have spoken to have been so friendly and kind.
Linda Reed: I love the customer service I receive from Bank of Missouri. It's so different from any of the other banks I have used in the past 30 years of business. Will never change, it's "home"!
Josh Staas: This is so much more then a bank they always treat you like an actual person. Anytime I have questions they always have answers, and are fast to resolve it. I recommend this bank to anyone that is cautious about banks or needs a second chance at having a bank account, if there are any questions about anything Debbie is fantastic to deal with, she always takes care of it no matter what. Keep up the great work!!
Gregg Zeller: Everyone with whom I have deal have been very friendly and helpful.
Chase Kelly: Very helpful and friendly team. They have taken care of all my personal and business needs. Highly recommend BOM
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7. U.S. Bank Branch - Springfield
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· 32 reviews
417 E St Louis St, Springfield, MO 65806
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Joe Kelley (Joe9876): Great walkin experience every time every employee. Huge bank with lots of services - too big to fail. 2 branches within walking distance. branches in most cities and states I might move to.
John Delgrasso: Horrible unprofessional bunch of clowns.Go elsewhere. !!!!
Seren Rene: Slow, always looks closed. Drive thu can take you like 15-20 minutes for simple deposits. Priority is usually the guests inside so I recommend going inside if you have to go here.
Hannah Ross: Is this place even still open? I see lights on, but on 3 separate occasions all the doors are locked.
Jalen S: Great service and handled all my issues immediately
Keith Lane: Whats the point of having a phone if none of the branches are gonna answer
Nyamtseren Batdolgor: Had a very positive experience when opening a new student account. They showed me everything and were committed to helping me. Only problem was that the tellers are only working until noon and sometimes the bank would be closed on a weekday.
Billy Hesik: Worse mortgage experience of my life. My mortgage specialist Lisa and her boss Annette didn’t do a good job of working efficiently on my loan and it took way longer than anticipated. My loan structure also changed 2 days before closing, Because they’re team failed to inform me of there errors. Ended up paying way more that we wanted!!!! I would never recommend them to anyone.
Trey Noran: Time to close this location as it is beyond bad. It does not serve the customers and opens when it has the Spirit to open. Never in my 50 years of life have I seen a bank like this. US Bank Corp close this bank and let Springfield place something useful there like a Apartment Building.
Anxiousvariable: Terrible service and base level banking needs. I've changed banks and haven't looked back.
C W: A bunch of employees working but no teller drove 20 minutes to deposit money. Online it says its open but got the branch and the drive up was closed went inside to see plenty of employees no1 willing to put money in my account ridiculous.
A E Compton: Not only are drive-through hours of 10 to 12 ridiculous, now the commercial lane is closed.Terrible for business. Now, after being asked to go to a different lane, they tell me a wait is necessary because of lobby customers.I feel sorry for the staff. If they are being coached to think this is the best in customer service, it is not true.
Quinton Hamp: The tellers refuse to help folks after 12pm. Sent me down to the ATM which was being repaired. This is why I left Bank of America. Guess it's time to do the same with US Bank
Erica Boan: This banks actual operating hours rarely matches what they post online. If you go inside they tell you to make an appointment. More than once they have messed up basic deposits and withdrawals through the drive thru. They have deposited or withdrew money from a business or personal account that was supposed to be done in the other account. I suspect they are closing this banking location because they told me to move my safety deposit box again. This is the second time they have asked me to do this as they closed the first location I was using. I am in the process of moving to another bank.
J R: Terrible branch that won't do anything and actually tells you to seek the other locations for your needs. Not sure why this one exists. Was told they cannot do anything but "account maintenance?" Go elsewhere. Hours of availability are also terrible, but every US Bank is that way now.
Rebecca Talley: US Bank as a corporation could care less about good customer service but this branch in particular is exceedingly unhelpful. I closed one of my three accounts (soon to be all three), but somehow it didn't get closed properly (according to the US Bank customer service rep Melanie). Seriously avoid US Bank as an organization and definitely use another branch (shouldn't be hard considering their lobby is closed without an appointment and the drive through is only open a whopping two hours a day during the week - no weekend hours) if you absolutely must use US Bank save yourself the headache and use a different branch.
Summer Freeborn: Karissa at this bank has been an absolute help to me and clearly cares about her clients, thanks Karissa!
Steve: I have called 4 branches to try to speak with someone. Only voice mail at all locations. Lobbies are closed. No one answers the phones. No assistance of any kind.
Elizabeth Holcomb: They have closed the branch that I used and that has been a great big problem for my husband and myself. I think that the reason that they are closing someone somehow stole 750.00 out of my joint savings account and accused me saying that my signature matched. And they are using that as a way to get out of that branch. But who knows I am just a bankie 😏😏. I don't know anything.
Cathy Bliss: Ridiculous waiting time. Poor service.
Nathan Berbereia: I can’t say enough good things about this branch of US Bank!! They do an outstanding job with excellent customer service. Jamie the branch manager did an amazing job to help close a loan in a very fast turn around time! Thank you guys so much with all your help!
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8. Great Southern Bank - Springfield
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· 23 reviews
2609 E Sunshine St, Springfield, MO 65804
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Calen Born: This bank has always gone out of its way to provide a great place to run a business. The tellers are always pleasant and fast. The banker Maisha at this particular location is incredibly knowledgeable and helpful, and anything we ran into we were not sure on, she did the leg work to get an immediate answer. I really enjoy coming in here.
Penny McClure: Awful customer service. Frequently shut off my card for "Fraud watch" without ever communicating it to me, no text call email or anything, leaving me stranded without money. Than when actual fraud happened on my account losing me several hundred dollars they essentially did nothing. Would not recommend. Unprofessional and would not trust them with your money.
Tammy Miller Agee: 1st time I have been in this branch & the young lady that helped me was Most pleasant & helpful without knowing Me from Adam!We got my banking business taken care of ALL while the phone was ringing off the wall & she was dealing with that & My multiple transactions that she handled ALL very professionally!WILL BE Returning to this location...Thank GS !
Zachary Parrish: Great Southern has fixed my problem promptly and made things right, I've used great southern for sometime, great bank. Everyone has small hiccups, but things were fixed I do recommend them!
Jared Beall: GOOD PLACE TO GO BANK
Molly Foster: Recently had my info stolen at another bank. Great Southern was recommended to me, so I walked in here to open a new account and they were super kind and straight to the point! Quick visit and they answered all the questions I had!
Shiloh Sedlak: Worst place ever.. People inside all doors locked will not answer when I call, will not answer the drive up either. 0 stars if possible.
Steven Skelton: We Love The Folks and service
Tony Price: Just got to say these tellers are so friendly and have helped so much. My card was locked and account locked. And Need to pay my bills. And there was a lady that gave me pizza and breadsticks because she was so sorry for my situation. Thank you that was honestly just great. And Meisha and jess.
Candace Schaffer: Super quick and friendly
Jonathan: I had a mysterious $100 payment try to come out of my checking account and Great Southern fraud alert caught it and verified with me whether I had made this payment or not. When I responded "no" my debit card was deactivated naturally.so now I'm in the middle of a workday without much time and I need to have a new debit card made. I walk in and within five minutes I'm in Thomas is office and another five minutes after that I've got my new debit card. That was really quick! Thomas was a totally cool dudeand I wish I could remember the tellers name because she deserves to be mentioned for being so polite and getting me in there so fast. so thank you Thomas! Thank you teller! I wish I could remember your name but I really appreciate you! You made the negative experience of having an unauthorized $100 taken from my account into a really positive one for me. You made my day into a better day! I hope you both get raises! Cheers
Barbara Crow: Two women at this branch are ignorant to the fact that people on the phone could, and have health issues that cause them NOT to be able to speak really loud. I called this branch twice last week. Both times the women on the phone screamed 😡 at me that they could not hear me, and when I tried to explain why I could not talk loud, ( having trouble breathing), they still were loud.
Jay Wright: The hours of operation isn’t correct and the drive through people have the worst customer service imaginable! Can’t believe I went with this bank when I moved to Springfield. Will be getting a new bank ASAP!
Andrew Abramovitz: Lobby no longer open on Saturdays. Very disappointed as I work 8-5 M-F, so it is hard for me to make a visit during the work week.
John Nylor: Worst bank in the world. 9% interest on auto loan. 1.2% at US Bank.
Betty Hales: There seems to be a communication problem between this location, the E. Battlefield and downtown offices.
John Walton: Poor service, unknowledgeable staff, and tellers say they can't do something but when you contact the main branch they say the should of done it.
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9. Academy Bank - Springfield
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· 32 reviews
3520 W Sunshine St, Springfield, MO 65807
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Travis Johnson: Best bank and most friendly staff! We refer to everyone !
Jenn Harrington: Allia was so helpful, patient and kind to work with. 10/10 recommend!!
Nathan Sauer: Was told there was no fees and they are open on Saturday. That's NOT the case.
Hargo Logistics: The Sunshine branch is top notch. Great job in helping me out.
Leighlani Hemmerling: Amazing service with Alia!
Dinica Escalante: They is 2 people there and it's the slowest business I hate this bank
Robert Love: I have been using your Sunshine location in Springfield Mo. store #756. Alia and Brandon do a amazing job and have awesome customer service. Being up front and honest if I would not of found this location with these two people we would of already left Academy Bank. Thank you Alia and Brandon for all your hard work.
Terra Noguera: I used to love this bank because they were so different. They had awesome hours, no fees, and staff was actually helpful. Now, nothing sets them apart from any other bank. They charge checking and savings account fees, hours are minimal, and staff is inattentive.
Erin Hargus: I would like to say THANK YOU SO MUCH to Alia Erikson! She works at the Sunshine St branch and she couldn't be more helpful. She ALWAYS has the biggest smile and is ready to go above and beyond for us or anyone. My husband and I got to the bank at exactly 4 when it was closing with a large check to deposit. It had to be cleared and all the bank stuff and her and Brandon helped us until almost 4:20 and never acted like they were bothered to stay late and help us. I wish I could give them both a raise because they deserve it!! Thank you so much for being so so kind to us and so helpful Alia and Brandon!!
Jordan Kelley: All the workers are super friendly! They are always willing to go above and beyond to help you in whatever way they can. 10/10 recommend
Paula Parnell: Lee and Brandon are always willing to help.They are very friendly and helpful every time I go in. I got my boyfriend and a friend to bank here.
Julie Schock: Niki M takes awesome care of my da’s banking needs!! So friendly and helpful!
David McCart: Niki Martin was Awesome! Helped me better than I thought would happen. Give the girl a raise. Easy on the eyes as well.
Jim Grooms: Tellers are decent when you get to them (just takes 45 minutes to get through the line) for the most part.ATMs was not working, 7 people in line, I stood there 45 minutes and only 1 person helped.I bought stuff at Walmart just to get cash back.
Kimberly Parks: Staff are very friendly and helpful! I have been banking there for years and have had no complaints.
Humphrey Stuart: Please what is your official website address for my online banking
Joyce Ince: I am not sure why the bad reviews. It had to been because it's been from years ago. I like their tellers, they are always very friendly and helpful. This is the only branch that I will go to in Springfield if at all possible!We have had our accounts at Academy Bank for years and have had minimal problems.
Brian Woodward: Excellent customer service! We’ve had our accounts at many different banks as our jobs moved us over 20 times to different states, up until we found AcademyBank we moved our accounts with us. Once we found Bank Midwest, which became Academy Bank we have never had an issue! We’ve had our accounts since 2000 and would never think of leaving Academy Bank.This bank is absolutely spot on when it comes to taking care of my money and has always had our best interest in mind. Don’t waste your time looking at other banks, just come to where you belong.
Kathryn Ewing: I just spent an hour and a half on hold.
Pashuntz Craig-Bracamonte: Great customer service and excellent staff! If ever a problem it is fixed immediately. If I ever have to wait it's because they're busy helping other clients. Pleased with my choice to bank with them.
Just Ant: I've had my account with them for over seven years and in the last two days they have made critical errors leaving me thousands of dollars negative. And tonight it happened again. Even when they remove the errors I'm left with hundreds of dollars worth of overdraft fees acquired when they QUADRUPLE charged every transaction from the last few days. Definitely closing this account.Accidents happen, but when you make another multi thousand dollar mistake before the first one is fixed I'm done.
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10. U.S. Bank Branch - Springfield
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· 56 reviews
3810 S Campbell Ave, Springfield, MO 65807, United States
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Jake Keck: Can’t get ahold of a single person there.
Jezzy Garbanzo: Many of the reviews indicate a need for improved Saturday service. Just curious why this hasn’t been addressed. I picked the location because it is close to my home. Unfortunately, it’s not close to my work. I went in this morning, Saturday, to access my bank box. I was told no one working this morning has codes to open the vault and I would have to return Monday - Friday during normal business hours. Here’s one more review to indicate a need for improved Saturday service. Incidentally, if I had needed a teller, I would’ve been fifth in line.
Wanda Mccracken: The people were very nice and helpull and getting my situation taking care of and getting a new account started I highly recommend US Bank On South Campbell
Daisy Chain: They wanted to charge me $7 to cash a check that was written by someone with an account at US BANK. So if you have an account there they will charge people money to cash checks you write to them. Total rip off! Plus to cash the check they wanted to PROFILE me asking me personal financial questions about where I work and such. Just to cash a check wrote out to me by one of their own customers. NO THANKS! I banked there years ago and the "hidden" fees are outrageous just to have an account!
Shelly Howell: I would give a negative 1 star if it was an option. My experience today 02/25/23 reaffirmed my decision to close all my accounts. I've been a customer for 12 years.
Christopher Turbov: I don’t understand the poor reviews. This location always provides me with whatever I need-and I’ve needed a lot of documents tracked down, printed out, etc etc over the years.
Here To Review: The red headed bank teller working here on December 16th, 2022 misspelled the name on a $5,000 cashier's check making us late for our appointment. She really needs to pay more attention to detail especially when dealing with this large amount of money.
william colbert: With the ridiculous reduced hours of the Republic branch I had no choice but to use the S. Campbell branch on Saturdays. Well what do you know....they no longer have tellers on Saturday! Why are you making it harder for your customers to bank with you? It just doesn't make any sense. Totally unacceptable.
Caity Dillard: EDIT TO ADD: They do not have any tellers in their stores on Saturday. I went to deposit a check of a large amount and was told they don’t deposit checks or do any cash transactions. Since it was such a large amount I couldn’t use the ATM machine or whatever it was. Just absolutely ridiculous. I am switching banks on Monday.2 stars because the people are friendly. But anytime I go through the drive through it takes soooo long. I have to make sure I go when I’m not in a rush because they take so long. And it’s not their fault- I’ve only ever seen 2 people working there. In fact one time I went to cash in some coins and they couldn’t do it because “there is only one person who knows how to operate the machine and they aren’t here today.” Every time I go to this location it makes me want to switch banks and I don’t want to go to the other locations because they are so far from my house. They really need to get more people in there.
Rachel George: Rude
Jessica Merten-Schmidt: Their hours say they are open on Saturdays. However, when you go in they are actually paying a person to stand there and tell you to use the ATM because they don’t have a teller. So they are only open if you want to open more accounts with them. Thanks for being there for your customer US Bank. There’s no way I’d open another account with you.
Erin Roberts: I don’t bank here but tried to use their sketchy ATM since my bank isn’t in town. Their machine stole my debit card for “security reasons”. I had to call about 10 times over 2 days before I could get someone to answer the phone and they said they’ve shredded the card and there’s no way to get it back. Thanks for nothing.
J Fellers: US Bank is fast food banking now. Impersonal banking at it’s best, no tellers for deposits, lack of staff. Most branches not open on Sat. ATM out of paper to print, confusing on depositing checks- no explanations on how it works by scanning. Manager doing small talk over helping customers while customers wait.
J.R. Perkins: By far my least favorite place to visit in the US Bank system. I tolerate US Bank because years ago they were everywhere I traveled. Today, I checked and this branch said lobby open. I am driving right by there, so I planned to make my deposits there. I get there and they have no tellers. Nowhere on the website is it clear what services are available and not on a particular day. The people there certainly didn't care about it either, just like at most branches I've been too. Do yourself a favor and do not bank with US Bank unless you need their extensive branch network.
Kim Goddard: Impossible to get anyone on the phone. I guess I'll drive to the branch to make an appointment to come back a different day....
Keith Lane: What is the point of having a phone if you don't answer it I've called 3 branches and not a single one could answer
Angela Jordan: So my Mom had stayed with this bank when it changed names like four times and loved her bank so I opened up my account and you know I love them. The bank manager is great and will actually speak with you over the phone incredible I know... Hey today I had the pleasure going through the drive-thru and Haley was my customer service rep and she not only made a deposit for me however she also walked me through the processes of my notifications all of this through the drive-thru incredible. You know if it were me I would throw a hundred bucks in a savings account here at US Bank have a direct deposit $25 a paycheck and that money is going to add up and then use it for vacation next year or use it for your Christmas money this year this way you can try it and see how you like it. I'm telling you I'm brilliant LOL.
Jeffery Whittington: Came to pick up a couple boxes of coins the workers were very helpful and efficient
K B: I hate this bank! Worst customer service I've ever experienced. They are rude! Not personable, you ask for things you need, they behave like it's totally an imposition.The lady who helped me will be why I'm looking for another bank.. I wish the bank on Glenstone would have stayed opened on Saturday's. They're professional, yet very personable, helpful, and kind. But because of this Bank on Campbell and primrose will be why I'm looking for another bank.
Case Howard: Customer service is very poor. My wife and I bank here and have for 6 years and everytime it is like pulling teeth to just deposit a check, or do business here.
Nicholas Dapprich: This place is very busy, but try to take advantage of the ATM, the tellers are amazing, especially Amaya
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11. U.S. Bank Branch - Springfield
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· 40 reviews
1615 S Glenstone Ave, Springfield, MO 65804
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12. Great Southern Bank - Springfield
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· 41 reviews
1451 E Battlefield Rd, Springfield, MO 65804
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13. The Bank of Missouri - Springfield
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· 14 reviews
3807 S Campbell Ave, Springfield, MO 65807, United States
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14. Arvest Bank - Springfield
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· 34 reviews
730 N National Ave, Springfield, MO 65802, United States
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15. Great Southern Bank - Springfield
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· 8 reviews
600 W Republic St, Springfield, MO 65807
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16. Simmons Bank - Springfield
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· 19 reviews
210 N West Bypass, Springfield, MO 65802
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17. Great Southern Bank - Springfield
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· 21 reviews
2562 N Glenstone Ave, Springfield, MO 65803
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18. Great Southern Bank - Springfield
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· 10 reviews
2945 W Republic Rd, Springfield, MO 65807
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19. Great Southern Bank - Springfield
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· 15 reviews
723 N Benton Ave, Springfield, MO 65802
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20. Great Southern Bank - Springfield
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· 13 reviews
2449 S Campbell Ave, Springfield, MO 65807
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