Best Bank Of America Springfield Near Me

Angela Wiles: Bank of America as a whole is an awful bank. One of their ATM's took a cash deposit of over $1,000 and did not put a single cent into my account. I have called customer service and have called claims and everyone can see the debit card that was used and the correct time, date, and amount deposited, yet they can not seem to put the money into my account. Claims said temporary funds may be available as early as May 10, That is another 10 days but it could take up to 45 days. I have been with Bank of America for 10 years and never had this big of an issue with them. Sadly, They have lost a customer because of this matter and I will be reaching out to legal support regarding my money. I do not recommend this bank to anyone.

Inna Shevchyk: Dwayne at this location does not how to deal with el. checks. I have been a customer with bank of America for a long time and have been use this checks for about a year. This gentleman refuse to accept a check and was yelling on a whole bank. It was rude. They shoud fire him if they care about customer service.

Jasen Taylor: Worst Bank ever. Will not even cash checks from there own bank. Terrible and rude. I would never consider a checking or banking account with them.

Austin Baker: Worst bank ever. The woman in the front is super unhelpful, rude, and doesn't know what's she's doing, she didn't even know how the ATM works. I went to a different bank of America and the people were nice and helpful.

Willow Morris: They do their job, but they certainly lack on their interactions with the clients. Very cold and matter of fact. I can honestly say, this bank has the most unfriendly cold feeling about it. I would hope the other local branches have a more friendly upbeat atmosphere about them.

Nicholas Zahm: The employees in the bank were very helpful and took care of all of my needs

Julie Hafner: Worst bank I have ever used! You have to have an appointment for everything including withdrawing your own money. Even after you set an appointment they make you wait an hour to be seen! I wouldn't recommend this bank to my worst enemy!

nat oawster: My girlfriend wired me some moneyThe bank then froze it and said fraud. Now they won't release it to me . $10,000 and it's mine. And they froze it. Simply the worst experience I have had ever seen in a bank. And they even closed the account without telling me why.

Theresia Conn: customer service is huge! I was just trying to ask a simple question while calling them. NO ANSWER AT ALL. kept getting message that said all agents busy. REALLY?! all day?!? started calling from 9a.m. to past 3p.m.Even tried different branches like kernel, and apbell. they care that little.

sergio ruiz: Excelente service , friendly and clean Shawn is awesome

Scott Bailey 1: I been on this bank of America lease 3 month overal doing just fine. But today i went to cashier. I told casher i want check it before sending bills. They saying scan. They said seen this many years going to be scan. My question is how hard is check it before say scans?

Braeden Russell: Please don’t bring up U.S. bank when I look Up Bank of America

latoya laddimore: This Bank of America is awesome !! I went to the one on Campbell and they never have enough help and the customer service is not the best ! This one on Glenstone Rico Santiago was so thorough and had excellent customer service skills . If I need any other accounts at Bank of America I will definitely go see Rico Santiago he was top notch!

Dan Johnson: Terrible customer service. Thur 5/5 at 12:15, waited 20 min to deposit. There were 6 bankers in offices and ONE teller

Ap 57: I was here in January and all of the employees from the expeditor near the door and a couple tellers that I dealt with were extremely helpful.Especially Dwayne Smith vice president, financial center manager along with Sharon Heal assistant vice president, financial solutions advisor I think they went out of their way to try and help me make my transfer from Merrill Lynch to a Bank of America account I feel they went above and beyond to make this happen for me!I definitely recommend this branch!

Charles Jones: It seems like the bank is always closed or I'm unable to get an appointment to speak with anyone. I'll be closing all my accounts with them, including investment accounts, as soon as I can, assuming I can ever get anyone to acknowledge me.

volodymyr balyk: Thank you Naomi Villafan

elaianamustafa: Came to the bank to pay a credit card and the associate instead of making my payment withdraw from the credit card account, when we ask them to solve this situation they said they work through the appointments! Every time we come to this branch the employees are rude and helpless

troy rieth: Very unprofessional and rude I would recommend a different bank.

Ted K: Worst bank I've ever had. Closed my account in less than a week. Crummy service, half staffed locations, no drive thru, and locked my account bc they thought a check from another bank was fraud. Poor employee training. Most places won't take boa checks

Mark Dikarev: For terrible hours of operation, you hold all our money yet don’t want to be open during even normal business hours.

st t: They never answer the phone. Fax doesn't work and missed out on a place because I work 10 hour days and they like to close whenever they feel like it.

Paige Norris: Stood in front of the teller for several minutes without her looking up or speaking to me.

Sam Rumfola: I've been to this banking center several times and they have always been friendly and helpful. Thanks!

Dawn Yorkie: Consistently the worst banking experience you will ever receive!! Bad Location

Mule Nettell: Took an handicapped friend there to cash some checks,They closed the drive through, I had to take his checks inside,and ran back. And forth getting ID, account info ect, He is highly disappointed and dissatisfied with that banking institution.

Serge Dikarev: If you close drive thru, come up with a better solution, like add more tellers. Be prepared for a 30 minute line.

Unia Kiima: Your customer care is horrible BOA- S. Campbell, MO. This branch precisely. You look at clients like a missed call. Very disappointing, as other branches are not this terrible. Do better. This is not a rant. I am a long time customer of BOA but you guys need some support with clientele care.

Gabriel Corona: Pesimo servicuo.

Richard Rubino: Kind of rude bank teller

Derek Norris: Consistently the worst banking experience you will ever receive!! Absolutely horrible service ever single time, plan on a long wait and lots of fees!!

A Neri: This bank does not have a branch in my city, I have to travel almost an hour to make transactions or ask something because they never answer the phone, the service they give is very bad when they know that not all of us can travel to ask something, I am seriously thinking of taking out my savings from there.

Hannah Dean: Says they close at 4 but no one even in the parking lot and doors locked at 3:45. wow

Rulin Liao: The ATM machine will swallow your money, then tell you to investigate for two months, and it won't give you the money back

Amanda Sumner: Is it possible for the bank hours to at least change to closing at 5pm. The hours make it impossible for those of us who work to get there by 4. I work in the medical field and I have to drop my rent off at the bank. I find it absolutely impossible to get my rent paid on time. Are you going to emburse me for my late fees.

Becca Satterlee: Rude disrespectful and the lady we talked to didn’t know what she was talking about and had no respect for our privacy she just talked about our business in the lobby. We asked for a certain person which we clearly see was there and she said he wasn’t here and to see if she could help. Just not a pleasant experience

Cole Forbes: This Bank of America has to be the WORST bank in Springfield. They have changed there hours from 9:00am-4:00pm. How is anyone who works suppose to operate banking business within these hours?Today I got off work early just to go to the bank, and arrived at 4:01 PM. Instead of providing me with good customers service and letting me in, or at least asking how they can help, a individual actually met me at the door, just to shut the door on me and lock it while I tried to enter into the building. I have been doing business my whole life and have NEVER been treated like this by any business ever. This is just one of many incidents that has happened to me with Bank of America, but this was the final tipping point for me. I will be closing all of my accounts immediately. This employee should be ashamed of himself along with Bank of America as a whole. I’ve been taught my whole life to always treat customers with respect and dignity, and this bank does the exact opposite of this. I would highly recommend to NEVER do any business with this Bank of America, or any Bank of America in general.

luke Morland: Excellent

Ronald Burgandy: Again nobody answers and the machine just hangs up....

Elizabeth Rivera: I've begun to dislike bank of America they don't put the customer 1st

Greg Esselman: Nice people, friendly service

Edward Work: Narrow drive through

Jonea Madison: ive had them for over 6 years and they are a decent bank, I just dont like how long they take to answer the phone.

Sherry Kerr: Very helpful and never a long wait.

Carlo Cardello: Can’t answer a phone at any location.

Hector Vasquez: If I could leave zero stars i would. Horrible services. Set up an appointment for a auto loan after being pre approved. Apon showing up I was unable to any help from anyone. If anyone from BofA reads this I hope you understand why we are closing our accounts there and moving towards a local bank. Havent even mentioned the frustration of being transferred 3 times to a loan officer and just being left on hold. Would not recommend this bank to anyone.

Brandon Wright: How would you like to deposit cash into an ATM and have $1000 eaten up and not deposited into your account? Well that just happened. Waiting on this to rectified.

Ted K: They let me start an account and deposit $1000 only to lock me out and close it next day bc they can't be bothered to verify my info. I'll be closing my business and wife's account here bc they are crooks

Travis Williams: $8 fee to cash a $40 BOA check. That's 20%!Hours 9:00am to 4:00pm.Terrible company.

Derrick Miller: Staff was very friendly, and helped us with setting up an account. Drive through could use re-opening, but the ATM tends to serve most of your basic needs.

Debbie Labaw: Closed almost all drive thru services. Very inconvenient. Go to some facilities and they aren’t even operating. AND CHANGE YOUR GOOGLE SEARCH. YOU DONT OFFER DRIVE THRU AT MANY OF THEM LISTED! Terrible customer service.

Fatemeh Taheri: Why you're writing OPEN when you're CLOSED, I've walked a long way down here because you had writen 'open'!!!!!!?????

Jodie Michael: Pedro was very diligent to help when I had questions about my new account. He was also very helpful discussing my credit and how to improve it.

CJ Newton: I currently have Bank of America and my account got down to $0 because I'm struggling right now and my account was charged for bills I had linked to my card and after both charges only a day apart, Bank of America charged me $35 for each one. I was going to make a deposit once I got my check but now, I'm definitely not. I refuse to pay you $70 for your fees to hold onto MY money. No thank you, terrible bank and even worse customer service. Also you can't cash a check if you have nothing in your account no matter how long you've been banking there. I had to go to Walmart and pay them to cash my check to get money the same day.

Cheyenne Lucas: worst boa for a place that is supposed to be open no one ever answers the phone and when they do you almost wish that they didn't. very unorganized

Caroline Hiemstra: Pedro was very helpful and so great to work with. My husband and I will definitely be coming back to this location to see Pedro for any further banking needs!

Jase Greer: Had a great experience with Pedro Alvarenga, he was very helpful and easy to work with, a very down to earth guy. He made everything smooth and stress free!

Tommie Milford: I see a lot of reviews where it says that they're not friendly and make you wait until thete customers to go through I didn't experience any of that they were very friendly got right to me I was in-and-out very quickly and I am non customer

Dana Baker: My advice is go to the other Bank Of Americas in town. The Kearney office looks consistantly ready for a robbery. They charge $8 to cash a check from there bank and will not put cash into a friends account. I had to get a money order. Teller had a thumb stamp but told me since i didnt bank with them i would have to see an acct rep to get my thumb print. 2nd time in this bank. Both were bad experiences

MoonLitEyes: Just set up a joint bank account for my fiance and I, Kelly helped us the whole time and he was so nice and really made the experience a lot better. We really enjoyed setting up a new account

Fardad Ali Khan Musa: Good customer service and great bank representatives. It stays closed mostly (it is short-staffed apparently). See the timings in the picture, as of Sep 12, 2022.

Seth White: This branch has been closed off and on for a while now. They are currently running just a few days a week. Tried to close my account and was told I had to make an appointment to do that and the next appointment available is over a week away. Meantime they want to charge me fees on my account that I am trying to close. Taking my business to one of the other banks in town that actually cares about customers in this area.

Joey Abbott: They've shortened their hours which I get, but you'd think they'd be more attentive. Impossible to get through on the phone and no option to make an appointment online.

Amy H: Worst experience of my life. Called and was told they do cashiers checks. Show up on my short lunch break (the only opportunity I had before closing on my house) to find out they don’t do them at this branch. Of course, beyond stressed at this point, I got upset and asked to speak to the “f-in manager” (Totally outside my character to talk like that and I would like to apologize for that [but they wouldn’t answer the phone when I called to do so]). They told me to leave as I was expressing my concerns and had already moved on to the next customer. Will be taking my FOUR ACCOUNTS and going to a new bank. My partner will also be transferring their THREE ACCOUNTS to a new bank.

Tom Byers: Can’t seem to get help with a deposit issue.

Ronald Burgandy: Trying to call and nobody is answeing the phone. You can't even wait for the next available person it just rings then says thanks for calling. I am very disappointed right now.UPDATE: Their response was less than helpful.

Ashley Fletcher: Came in at 3:25 to see a notary after trying to make an appointment online and finding you can no longer make online appointments at this location and calling with no answer only to be told they couldn’t see me until tomorrow. I live 45 min away and their website states you don’t even HAVE to have an appointment. Also the teller (didn’t get name but she was the young African American lady) had quite a bit of snark when talking to me. I was completely polite, so I don’t know what her deal was? Seriously lacking customer service and I can see why they have less than 2 stars.Would not recommend, make the short drive across town to the one on Campbell. Never had a bad experience there.

Darrell Deckard: Their ATM just ate a $160 cash deposit. Got my card back but no deposit no $$$ returned.

ngoc nguyen: Bad service

walker rodebush: terrible fees and customer service

Kimberly Bowman: Helpful friendly staff. I have had multiple employees go out of their way to really help the best they could for quick results. I love this bank.

Connor Thomas: Bank Of America the bank that hates handicapped people because they let armored trucks park in handicap spots

michael riggans: I've done business here for ten years and never had a problem.

Chuck Goodwin: Very bad. I’ve been a BofA customer since 1979. They were very responsible for a long time, now I have to drive over an hour to the closest bank. Can you give me a good reason not to pull out?, good, thought so.

عبدالعزيز فهد: Nice people work there

Sara Atkinson: Holding my paycheck hostage for over a week because you "can't verify the funds" is ridiculous punishment to me for "being a new customer." Most of the world has phones and computers these days....even telegraph wouldn't take a freaking week. It's not a hand written check, it's from a multistate company which employs tens of thousands of people, and it's drawn on a national bank. Notification says it will be released on 1/3 at 9:00 AM. It will be withdrawn on 1/3 at 9:01 AM and moved to a new financial institution.

Johnathan Griswold: The worst of the large banks.

Ashlea D: ATM didn't work and ate my check. Took money out of my employers account but didn't give me the money. ATM also prompted to destroy my card but luckily spit it back out but kept my check. Do not use this location.

Jon Courville: Respectable and CourteousI read the other reviews for this bank, and I was immediately given a bad impression. But I only had a good experience here! There were 3 tellers and a receptionist, all were kind and helpful to their customers. I know that people tend to only review when they have a less than agreeable experience, so I thought I would balance the beam a little for this bank. :)

James Water: They won't even answer their phone all I needed was a little bit of help with online banking I think they're lousy maybe they could get an easier job maybe something easier than sitting down and answering the phone