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Michael Panici: Best bike rack that exists, hands down! Also, the best customer service and sales team! Skyler helped me out so much and can’t thank him enough. Worth every penny to get this rack😁

Rob H: In addition to producing quality products, Küat has simply unbelievable after-purchase service. As someone who has experienced their customer service firsthand, I can attest that Küat goes above and beyond to support their customers and their products.I have been incredibly impressed by the speed and responsiveness of their customer service team. (Thanks, Dee!) Any time I have had a question or concern about one of their products, they have been quick to respond. Once when I was on an extended road trip and developed an issue with a ratchet arm on my NV 2.0, they arranged for a local bike shop to replace the arm… within a day!If there ever is an issue with a product, they work quickly to address it and find a solution. This level of support and dedication is truly rare in today's market, and it has earned my loyalty as a customer.Overall, I highly recommend Küat racks to anyone in need of high-quality bike racks and accessories. Their products are top-notch, and their customer service is unparalleled. They are a company that cares about their customers, and I am confident that anyone who chooses to do business with them will not be disappointed.I’m only regretful that my 2017 NV 2.0 is serving me so well — I’m drooling over Küat’s Piston Pro X rack, but can’t find a particular reason to upgrade other than “it looks really cool”.

Angela Morley: Not super happy. We just got our beautiful rack in the mail, and set it up, and discovered they mismatched the locks provided. I thought no worries, we'll give their support a phone call and get a replacement part out! Well, their support and business phone numbers have a message that plays "Fridays are for family fun, we'll be back soon" and hangs up. Are they closed on Fridays? We tried calling multiple times over several hours. Anyway, we were hoping to use this beautiful bike rack this weekend, and are disappointed that we won't be able to and have to chase down this company for support. Not a great first impression, has me concerned whether the $800 product we purchased is going to hold up.

Mike Sproul: I love my Kuat NV 2.0 bike rack. I favor racks where the bikes ride on their wheels and dont hang from some part of the bike. This rack is super bomber and simple to use.I have the 4 tray but I often use it as a 2 tray as well. Easy to convert back anf forth. I had an issue with the rack and I orderd the replacement parts to fix it myself. Brad from Kuat noticed my order called me to inform me that it was covered under the Kuat Warrany and that the cost of the parts would be fefunded to my CC. That is a amzing customer service ! Top qulaity product backed by top qulaity people !

Jacob Heppner: Top notch customer service. I bought the last Class 4V2 from Scheels in The Colony, and Kuat is replacing them because the version I bought was manufactured before the screws for the magnets were part of the design. 10/10 would recommend!

tj elbert: First, my career is handling reputation management and customer experience across 15,000 locations. I can say my experience with Malachi was hands down the best experience I’ve had with a company and person. Malachi was beyond personable, helpful and made what I usually dread (dealing with customer service) enjoyable. Dealing with Malachi has made me a life long Kuat customer!

Jett Hoag: Lee at Kuat in Springfield, MO. is an amazing customer service representative. He went above and beyond what most people would do. He solved my problem and was one of the best customer service representatives that I have ever dealt with. Kuat is an amazing business and they should be proud to have a person like Lee working for them .

Kevin Horst: I initially thought they were pricey and I guess they are, but worth every cent. I never worry about bikes that are on the rack. Integrated lock is great. Customer service (thanks Meredith) is also great.

Gary Sims: I'm a trucker and I make occasional deliveries to them and they are the nicest customers I have had to interact with. I had mentioned to them they should create a rack that could fit on the front of my rig because it would be awesome to be able to bring my bike with me out on the road and I could use it on my down time to get some exercise. As an over the road driver we don't really have access to be able to get to a gym and to be able to bring a bike with us would be awesome. I have seen other drivers try to but the only place we can put it right now is on the back of our trucks but it's not really good because the bike could get caught on our airlines or the trailer can hit the bike as we turn and the corner of the trailer can end up damaging the bike pretty badly so a rack in the front would be the best way for us to carry a bike.

Daniel Larson: Awesome customer service. Their racks are tough but not so when backed into a tree.Thank you Claire and Meredith for all help!

Gavin Goodfellow: I talked with Skyler Schulze about warranty pieces and what a good time that was! I’m definitely a customer for life here at Kuat, I love the products and absolutely love the service. Skyler was one of the raddest dudes to talk with and helped me out any way he could! Thanks again for being a great company and hiring rad employees!

Russ Levinton: Not only does Kuat make the nicest bike racks available, but their customer service is absolutely outstanding. Had the pleasure of working with Diana, who was friendly, knowledgeable and went out of her way to be helpful. Kuat has earned itself a life-long customer.

Andrew: Kuat not only makes awesome racks but their customer service is incredible. I got a piston pro x and I couldn’t be happier. It can fit my daughter 18” bike with a 2 second tool free adjustment and holds bikes very securely. The assembly was a breeze, the build quality is off the charts and the rack also looks great.

Travis Claussen: Kuat is by far the best rack sold, and maybe the best warranty and customer svc people in ANY company I’ve worked with ever!This is my 3rd Kuat NV purchase because this stellar 5 star bicycle companies employees. Kristy G hooked me up! Thanks so much! Couldn’t be happier!

Christina Davidson: We LOVE this company! Our bike rack was vandalized a couple years after we purchased the rack. We called the company for replacement pieces trying to save money instead of buying the whole thing again- katarina totally hooked us up and saved us SO much money. No one else was able to help- not the insurance company, not the bike company and not even the police were able to offer much assistance. This company came through 100 for us and turned our frowns upside down- can’t thank you enough for the generosity during such a turbulent time. We lost the ebike so we’re already feeling that but at least the rack is back together and ready!

Jakob Zapata: I have the discontinued NV rack. Sadly it only holds two bikes. But I called customer Service today and spoke with Malachi and he had all the parts picked out and an arrival date within 10 minutes to expand it to 4 bikes! By far one of the best Customer Service interactions I have had. Kuat is one of the best companies and clearly hires the best out there.

Kristen Fischer: If there were more stars, they would earn them all. Best company EVER! and they are local. My bike rack is designed for 2 bikes. Last summer, I bent the arm to the front bike slot. Kuat helped me order the correct arm, gave me a discount, and today, re-attached the entire rack to my car. In addition to that, they cleaned the rack, gave me a new bolt, updated additional pieces b/c the old parts needed to match the new parts. Wow. Just wow. Best. Company. Ever!

Paul Long: Super impressed with Kuat customer service and (out-of) warranty coverage. After someone hit my Transfer 3 bike rack (which I love) and broke one of the front wheel cradles off, I called Kuat about getting a new one. Jordon took care of me much better than I expected. Greatly appreciated his help and have huge respect for the customer service team at Kuat. Thanks guys!

Justin White: Nothing but perfection is all I have experienced with this company! From orders, seamless rack building instructions, elegant looking products and social media love. Thank you everyone at Kuat!

Brian Kukla: Not only does Kuat make incredible racks, but they also have amazing customer service!! They stand behind their products and offer great support! These gals and guys are doing it right!