Best Savings Bank Saint Louis Near Me

henry courtney: nice

Megan Siefken: Excellent customer service! They are quick, friendly, and get anything I request done quickly.

kevin morgester: SBA lending Tim Davis is incredible, his knowledge and expertise really helps navigate the lending process . He is accessible and helpful . Couldn't have done it without him .

Tina Koncki: St. Louis Bank is a great organization. Tim Davis is very knowledgeable and is able to explain things in a manner anyone can understand.

Front Desk: Tim Davis went above and beyond with his customer service throughout the loan process. Highly recommend! Thank again, Tim!

Gloria Roberts: I just wanted to tell you about a great experience I had with your bank today. I called this morning to open a business checking account. Doug Smith took my call. He walked me though the entire process, sent me the appropriate forms, and took care of everything. I just got back from using your drive-up to drop off the paperwork and make my first deposit. Doug came to the window and even had temporary checks waiting for me. He took the time to go through my forms to make sure everything was included and correct.During these unusual times, to have such great customer service, is both unexpected and amazing!!!Doug Smith is great. And by the way, I did not know him before today.I look forward to a great relationship with St. Louis Bank.

Michael A. Carroll: After experiencing several false starts with other St. Louis banks in our pursuit of an SBA Paycheck Protection Program loan, we were fortunate to be referred to Saint Louis Bank. Their team of financial professionals worked efficiently and effectively to finally bring a successful conclusion to our application. Our 61 year-old family business is now on much more sound financial footing to face the challenges of the next several months. I am very grateful to Travis, Florencia and Steven for their efforts in helping to assure the survival of our small business.

Jason Slavik: As a new business owner I'm grateful to have a partner like St. Louis Bank. Tim Davis and the whole team have been exceedingly helpful. Without them it would be difficult to navigate the ever changing CARES Act successfully. I have heard disastrous stories from peers about their nonresponsive national banks and poor response to the pandemic. Not so with St. Louis Bank.

Playful Hearts Yoga: After attempting to secure a PPP loan through a large bank with no luck at all I reached out on social media to get referrals. We called Tom Wong who was helping STL Bank push the loans through. In the 10 minutes someone had given me his name, before making first contact with him, he looked up our business, knew when we started the business and had our contact information ready to go. I was so impressed that we immediately chose him to help. He was available all day and night that Sunday by phone and text. In my experience there is no other bank that would’ve been available on a Sunday like he was. After getting everything sent for us, he helped a friend of ours well into the night to get his papers in as well. He checked in and 2 days later we found out we got the loan!! We couldn’t believe it after what we’d experienced at the larger bank!! We will absolutely be moving our accounts and are so thankful for Tom and the help of all the people working 24/7 at STL Bank to secure these loans! Thank you thank you!!

scott pfitzinger: As the owner of a small auto business my dad and I started approximately 37 years ago, these last few months have been nerve wracking at best. Like other small businesses we completed and submitted our application for PPP immediately to our bank. Unfortunately our app did not get submitted to the SBA on time.Gant Harper reached out in response to a FB post and offered to assist in submitting our application for the 2nd round. We accepted. It was handled efficiently, quickly, any and all questions and concerns were answered in a very timely informative manner by Gant or Tim Davis.A great team and a great bank!Webster Groves Complete Auto Repair is sincerely grateful for all you have done.Scott Pfitzinger

Don Chamberlin: They have been my bank for16 years!

Megan McKissen: Very positive experience! A strong and well backed community bank serving the business sector in the St Louis region.They appear to have a passion for small businesses and entrepreneurs!

Brent Feldman: Over the past few months I've been speaking with Tim Davis the Vice President - SBA Division Manager at St. Louis bank about some things I had heard from other banks around the area. I must say, I've not met any other person in this industry as knowledgeable and friendly as Tim. He helped me on more than one occasion with SBA questions regarding rules, regulations and things I should be expecting or looking out for. Great organization with great people. Highly recommended.

Bs mom: Be wary of this institution. A check for a large amount was issued by them and they refused to cash the check. Suspect solvency issues here. They do not have longevity in this area despite the branding and are a young bank. Caution.

Emily Hood: Courtney and Duha are both wonderful resources, particularly for small businesses and commercial accounts. Thanks for your help!

Kaleb Harvey: Terrible customer service in the drive thru

Kate: Courtney was so helpful today! I’d been needing to update my credit card, and she helped me navigate the app and select a card that’s even better for my lifestyle. Quick, friendly, and efficient! 10/10 🙂

Celia Alston: Just called up there this morning to put in a change order. The person that answered the phone went through the normal greeting then asked if I would mind being put on hold. Before I could answer she put me on hold and I preceded to be on hold for twenty minutes. I figured that would happen because this location is a hit or miss as far as them answering their phone. So I hung up, called back, the same person answered the phone and did the same thing, put me on hold before I could even speak. As she was putting me on hold I was yelling into the phone, 'You've already put me on hold"!!! Whether she heard me or not she hung up. This really irritated me. I already know that I will be on hold for a long time again so I hung up. I will try later. This is a horrid US Bank branch. We deal with them because they are right down the street but we might have to choose another location because they ridiculous and totally unprofessional.

Ron Offt: What an absolute horrible bank. I will NEVER have money at this address. I would rather have my money shredded them do business here.

chris deering: Never know when it's going to be open

Beth Greco: Yesterday, the teller at this branch was so nice and helpful and gave great customer service.

Jerry Stamson: Update 1/9: why is the drive through never open? Stopped by today and all lanes were closed. Also why are they closed on Saturday now? This bank is trying hard to lose my business.Update: just called twice to see about the mix up with the deposit and no one answered. After 15 years I'm done, even corporate can't get in touch with them.Nothing like having your money deposited in someone else's account. It's not that hard to type stuff in a computer, hire better employees.

Cathryn Alt: I made an appointment for 2pm on a Thursday to simply change the last name on my account because I just got married. I showed up at 1:50pm and was directed to sit. After watching the women behind the counter gab to a friend for 15 minutes, one of the women came over to me at 2:07pm. "Hi, I just realized that it's 2:07 and the woman you made an appointment with still isn't back. We're short staffed so she took her lunch late. I bet she'll return in around 20 minutes." The woman who missed my appointment confirmed the previous day. I have a job that I took time from for this appointment. I do not have the time to wait around for "bets" on whether this woman would return or not. This branch needs a lesson in professionalism. Being short on staff is not an excuse for missing an appointment. Another person to help or management assistance was not offered. The woman who missed the appointment did not even call to apologize for wasting my time. I now must make another appointment and take time off another day to get this done. I should also add that I ran into a similar problem the last time I visited this branch where I waited for 35 minutes and then an additional hour just to set up an account. I will likely be closing my accounts at US Bank based off of my most recent experiences at this branch.

Aggie Santangelo: This literally has to be the worst branch. I waited 18m with only one car in front of me. And this is not the first time. I have left on numerous occasions because of the same or more wait time. And to make things worse the tellers are constantly rude.

James Washington: Great place to save your money 💰...CD's are available at the branches...Take out a loan for your car or home...

Margo Kahn: Rude employees. Horrible customer service. Us bank sucks in general but this branch is especially bad. Would not come back even though this is the closest to me.

Jill M: I have to agree with other reviewers! Horrible customer service. Rude. Walked right out with my money and opened an account at First Community! Highly recommend First Community!

Carol Weir: I have never experienced such misery with a bank before. Fortunately, I do not have an account at US Bank. Unfortunately, my late husband did have an account there. I have all the legal work and documentation that needs to be completed to close his account; however, there are many lobbies closed, and those that are open do not have staff to complete the closure. I was told to make an appointment, but nobody answers the phone! If US Bank is closed to people who need their money, it needs to be closed all the time!

Josh Daniels: No one ever answers the phone!!!

No One: Where are all the employees, it says open but aint no one there

Nicholas Yarbrough: Called several times to try to book an appointment to deal with my bank account, never answers. Got there over an hour before close, doors locked and told I can’t come in that I need to call to make an appointment. The old white lady was rude and and the security guy told me to get lost. I guess this is how they treat long term members

andrew mcquinn: I will never use this bank, or any US Bank again.When I arrived, I was the only person in the lobby. I addressed both tellers, as they were standing next to each other, and stated that I wanted to make a withdrawal from my Savings account. The first teller assisted me for a moment and had me start to fill out a withdrawal slip when the phone rang. She stated that she had to answer it, to which I replied "No worries."She then had a discussion with the customer on the other end of the line regarding attempted fraud on her account. All this is fine, of course, but when the call lasted more than a few minutes, she and the other teller started making fun of the customer for continuing to talk and ask questions, completely disregarding the customer's legitimate concerns. They were both making the "talking" gesture with their hands and rolling their eyes to each other and myself. Completely unprofessional behavior in any setting, especially one where people entrust their finances.Eventually, the second teller motioned that she would finish the transaction since the first teller was still on the phone. She disappeared with my withdrawal slip for roughly 10 minutes and then came back to the counter.She counts out the money. I ask her which account she took the money from, as I had not yet written an account number on the form. She coldly replied something to the effect of "If there's no number, we take from Checking."I stated that I asked for the withdrawal to be made from my Savings account."I would have no way of knowing that," she replied curtly, despite that I stated to both of them what I needed before the other teller answered the phone.I expected her to offer to make the transfer between accounts since she took the money from the incorrect account, but instead she just went on a tirade about how I should use the app to fix her mistake because they don't want people in the bank.In short, they are doing a terrific job of keeping people from using their bank.All I wanted was five $100 bills from my savings account. After 20 minutes, I left with $500 of random denomination bills taken from the wrong account, and the sour taste of dealing with insufferably rude people.

kaka hama: Low quality service not professional staf very slow

Katie Logan: Apparently they are always low in staff. If you want to waste an hr or so of your time. Go there and sit in the drive up windows.

Steve Shieb: Quick and fast

Clara Oldham: There very pleasant and helpful to me wasn't super busy

Michelle Reddic: ATM is well lit at night. Tellers are friendly, professional and quick!

Matt Higgins: I went in to meet with a banker to discuss some financial matters and received good service. This was after making an appointment which I would recommend.

Paulette Brandy: If you get horrible customer service from this bank that means you are a them not USDon't be discouraged that just means there a better bank in your future.

Elysia Berkery: I cannot believe how horrendous the customer service is at this branch. I have had so many negative experiences at this point, I have lost count. One time- someone is having a bad day, I get it, but the repeated rudenss and incompetence is inexcusable. My partner and I are moving our account to Regions where I have always banked and had no problems at all. It does seem to be consistent at this location in particular so perhaps US Bank overall is not terrible, but if you have the option to go elsewhere, I would avoid this branch.

Jerry Stamson: No one is allowed in the bank without an appointment, yet the drive through is slower than ever. Even when the drive through is not busy it takes forever. I'll be switching banks after using US Bank for 15 years. Can't go in and have to wait 30 minutes for a to make a deposit with one car in front of you, yea not happening.

Darlena Ngo: I told some lady over the phone that I haven't been to a US Bank and that I want to make an appointment and make a debit card because I have not been to the US Bank before and that I wanted to get them customized and she told me that I can just show up and that I don't need an appointment. And when I got there I had a hard time communicating with an old lady and how she told me I have to have an appointment to get a debit card and I told her some lady I spoke to told me I didn't have to and then the boss or the person I was going to see told me to go home and make an appointment and come back next time.

Warren: Almost a year of drive through only, still inexcusably slow. Pull up at 8:58am, opens at 9:00am, one car in front of me. I’m finished with a simple cash deposit by 9:17. Just pathetic.

Soap: Slow slow and slow

Bev Gregory: This is the 2nd time in 6 months, that a US Bank atm has confiscated my debit card. I live in the area, but my bank is farther away, near my previous home. I don’t have any problems with my account and don’t understand why they feel the need to make my life more difficult.

Mike Duggin: This bank was closed, the bank on Gravois at Heege closed. Time to get out now!! No letting people know what’s going on.

Maureen Muich: This isn’t the first time I’ve had a bad experience at this branch, but it is the first time I’ve submitted a negative review on Google and the first time I filed a formal complaint against this branch. A simple task of depositing a check (NO cash withdrawal) required THREE visits through the drive thru (lobby isn’t open) and these aren’t short visits. In the end, to deposit a check with my husbands name on the check, they wanted him physically present in my car and they wanted to receive his ID. After completing that request - which is absurd to have him physically present IN MY CAR - there was yet another thing that needed to be completed before they’d deposit the check. I called corporate and they explained pieces of the process which were legit, but agreed he didn’t need to be physically present and it was poor communication on their part to complete a simple task. It’s unfortunate since this bank is one block from our house, but I’ll have to drive to the Southwest branch moving forward, or until I take my accounts somewhere else. We’re refinancing and we were going to call US Bank for quotes to keep our mortgage with the bank, but we’re taking our mortgage somewhere else.

Frank K: Manger at this branch is worthless and. Should find a different profession

Lynn Petersen: I have been in the commercial drive thru line for almost an hour. Put more tellers to work and take care of your customers! This is why my personal account is thru a credit union!

Alyssa Wright: Horrible . Nobody seems to want to help there

Fareda Lytle: We were in the neighborhood running errands. My mom who is elderly and has a hard time getting around needed a replacement ATM card. I went in to find out if she could do her business from the car considering her difficulties with walking. The clerk checked on the possibility of her being able to do so. She’s returned and told us to use the Commercial drive up to have her get her temporary replacement. This was greatly appreciated and extremely accommodating. It took a little time to get things completed but the staff was very helpful and we truly appreciate their care and concern! Customer Service was key! Thanks for your help!

Lynn Short: Personal banker not so nice bad attitude.

Abraham Hope: Horrible experience at this branch. Simple task became such a big deal. I've been threatened my account to be locked by a clerk. Why should I trust a bank who doesn't trust me! I'll pull my money and find a bank that treats me like a customer.

Rose “S” De: Also.would like to add. What if someone lost there wallet and need cash to get a new government Id, but now they can't because US bank wants to hold there money up. Clearly the ID I showed was super real, with my post office uniform on and driving my post office vehicle. Thats just sad.

Marcus Howard: There is a middle aged African American Woman who answers the phone quite often has terrible customer service skills, very poor experience, asked about an issue with my account was very rude and Ghetto don’t recommend this branch!

Jimmy Conway: Seems to back open and running smooth there. Be aware of traffic and pedestrians when pulling in off Hampton. It's just South of the metro transportation hub.

Marquitta Woolfolk: Need a second ATM... I stay right around the corner from this location and every since day got a apartment duplex above them, they closed off both gates parking lot and the side entrance, so there's no way that we can get access to the ATM after 7pm or on weekends.

Christopher Lenard: This was my first experience at this branch and I am a little new to the area. Danielle the Bank teller was very professional and warm she made me feel comfortable. I would differently recommend this bank branch to anyone 5 stars well deserved!!!

S Rich: Super slow. They need more staff. Been waiting 20 minutes for a drive up deposit

Yudora Watson: I called today to ask a the correct website to create an online account for my husband. I explained to the representative that I was did not remember if I was a singer on his account. I just wanted to make sure I was going to the correct site. OMG she was so rude in the way she explained the confidentiality of his account. I told her I already knew about that and respected it. She would not let me even gout my husband on the phone to give me the info. WOW. So I called their 1-800 number and asked the same question and was given the same info about confidentiality of the accounts. I told the representative I just wanted to make sure I was at the right spot. He then told me once I finished doing the online application have him call back for the approval. He was professional and polite and did his job. Young lady over at the DeBaliviere location you need some customer care classes.

Martina Peete: Quick. Grear customer service

Dave Wise: Great service and financial community resource.

Patti Lindsley: Totally upset with this credit union! My branch has always been open on Saturday morning. Went there today because I needed to withdraw a large amount of money just to find out they are now closed on Saturday. Tired of this place seeing at least 10 cars pull up needing to do business. ATM wouldn't work either! They have just lost my business. Closing my account Monday!

Lawrence Driscoll: Always professional and pleasant. Inside and drive through

Jessica Melius: My car loan is through them. My husband changed over his card information because we changed banks. The woman instead of running the new card information, ran our old card information and it came back declined. They refused to take my husband's payment information to pay it , and want him to use a money order and deliver it to the branch. He went down there, the woman finally took his card information, and we thought it was all fixed. He got a phone call 4 hours later saying that they want him to deliver a money order to their office every month because it got declined before. It was the fault of an employee, so why are we having to waste time fixing it?

Della Harris: I would give them 5 stars but for some reason everytime I try to use my debit card in the atm it always says: cannot read card. But it works everywhere else, like the SLC cu on Chippewa.PLEASE REPLACE THE ATM with the new updated version like they have at.Chippewa. The main reason we joined your location is because of it being right in the neighborhood.

Albert Davenport: Was with them for 26 years, finally got tired of being treated unprofessionally and them stealing money from me and moved my money to a more professional bank. Longevity of membership means nothing to this credit union.

John Costantinou: No one answering phone for over three days.

JuEileen: Very friendly staff!!

art hollinshed (HalcyonRising): I appreciated them helping me through this time of quarantine.

Pamela Willis: THEIR THE WORLD'S GREATEST

Sandra Spencer: I have moved about 8 miles from the Gravois/Hampton Credit Union.I will not change to another because of the stellar people who give great professional care and personal interest at this Credit Union.

Amy O'Neal: Made it easy to open account. Very friendly, professional service. Happy to be a member.😁👊

Clay Eckenrodt: The online process of of applying for a loan was painless (been a member a few years now). I was contacted the following business day (today). And I was assisted via phone by samantha. The customer service is above all expectation. Especially during this stressful time. Thank you very much samantha.

Deonte Wilbourn: Male personal banker was an absolute nightmare

Mirnesa Brazeal: Best bank! I been at this bank for 8 years and Its my favorite bank I love the staff they are so nice and friendly.

Ernesto Amezcua: Good service

Mike Boresi: My bank for over 10 years. Great, honest service.

Delores Quasie-Woode: I worked with a teller called Marina. She was so joyful and was a delight to work with! It was Monday morning and she was cracking jokes, such a delight!

Jennifer B: Great service. My son opened an account. Katy did great! However I'm allergic to mold and got a headache within 20 mins of being there. I can smell the mold.

Pedro Ordonez: Awful experience. I went to open a savings account at this branch. The employee was rude, she choose and open the account without my consent. When I asked her what type of account you open?. Her response was is on those papers I just gave you so you can read them and see how your account works. Closing my account soon there.

Muntazar alsaegh: My wife had an appointment at another branch to close on a loan and it fell through but we contacted Sue and she agreed to take her last minute. She was courteous, professional, and very helpful. she took the time to explain everything to both of us and went out of her way to help us with some other transactions.

Nena Nenica: Worst place. They didn't know what they need to do. Manager was fighting with employee very loud. Very rude place.

Frank Bier: You cannot reach anyone by phone at this branch all you get is a recording and it says the lobby is not open when it is somebody needs to update their communications

Bill Thompson: One of my employees shared with me the other day who works at the window at this location. I'm apt to forgive. But, I never forget a face, especially one of someone who made such a spectacle of herself in my place of business while wearing a bank employee badge. To add injury to insult, she wrote an "epistle" of falsehoods on my business on Google. Well, Karma is you know what for the young lady whose first name starts with a "U". US Bank is a bad judge of character, allowing someone like this to behave like she did and have a bank employee badge on during that event. I won't be doing business here, ever. And if I am successful enough with business contacts spanning an almost 24 year career in St. Louis, neither will they.

Daniel Suda: Customer service is horrible, the ladies are more concerned about snippity answers than helping my 92 year old dad that has had 2 strokes and is wheel chair bound. Terrible manners!

Zachary Jones: They'll leave a family starving out of state ( one with no u.s bank branches) rather then help send them a replacement debit card to there hotel which apparently there not allowed to do. The branch manager was awful and hung up in my face. Absolutely no customer service.

lisa scott: Great customer service at this location

Terri Case: Love my Bank, great convenient locations, very helpful with everything.

Kyle F: Horrible! The branch manager at this location is awful. She couldn't explain the bank error taking money out of my account and she did not resolve the issue. Don't go here!

Vanessa L. Lovsey: I don't use this location often, but every time I do everyone there has been kind and helpful

Shruti Barot: Well, like all other bank this bank is nice so far, but the older lady who work as a teller is pathetic, slow service, and have a kind of attitude and she expose racism, it would be better to drive a point mile further to the bank at schnucks, or may be this branch need to hire new young staff, who knows drive-thru is made to make thing fast nd convinient.

My Saltwater Tank: Does anyone work here? ATMs never work and the people inside move around like zombies if they show up.

Candice Bell: Why is it only 2 Lanes open if the inside is closed? I have literally been sitting in line for 25 minutes with 3 cars still in front of me. This location needs more staff or something. This is so ridiculous I’m about to be done with US Bank

Michelle Chandler: Staff is great!! Management not so much!!!Why is the drive through closed?Why did I stand in line to the door only to be asked to wait to the side for my change? I appreciate the teller who helped me reminding the Manager over and over she needed ones, but he clearly didn’t care!That should not have taken 30 minutes

Sam Goodman: Horrible. I walk in and no one says hi, this is after I wait in line for the BROKEN ATM, when I tell the banker it's broken she says oh yeah, the walk up one works. Why would you not put a sign on it saying so? Waited 10 minutes inside to be told "oh I'm not taking customers, go to the other lady". So unprofessional, at the one institution that should be!! (A bank)

Tameka Davis: I've been a US Bank customer for 20 ppus years. Today I had the worst experience from I'm guessing their branch manager. I was instructed to come here to fax/email paperwork to US Bank Mortgage. The gentleman was rude about sending the information then said that he emailed it to me and walked away. He stated they don't get a confirmation on when it's sent and to check my email. I stated that I did and there was nothing...he ignored what I said walked away and went to sit down.

Percy Lee Brown Jr: Hope Things get better

Vincent Sharp: Great staff and they were informative

Aaron brummell (Kraven!): Standard financial institution standard great customer service

Tiffany Goodrich: Got in, got out. Great service