Best Public Sector Bank Saint Louis Near Me

Gin Trembley: I felt welcome when I walked in. Chelsea T was awesome helping me open checking, money market accounts and applying for a Mastercard. She did most of the work. Looking forward to a long, successful relationship.

Terri Langerak: I’ve been banking with the Maplewood Branch of CNB for several years now, and I’m grateful for all the services they offer. Jerice and all the other tellers always have the information I need, and are always there with a smile. It is a true community bank!

Beverly Fortune: I had a wonderful experience at CNB today. I appreciate the efficiency that teller Ryan showed me, and the friendly conversation with the manager Jerice.

Janice Frost: Ryan was informative, patient, understanding and kind. He was also very knowledgeable. Thank you so much for the opportunity to share my experience.Janice Frost 1/21/2023

Ian Farmer: Fast and efficient 100% satisfied

Paul Hale: Mary and I have a savings account here we really like all the tellers, especially Teresa. Thank you.

Linda Norton: I am greeted with suspicion every time I come to this bank and I am made to wait longer than I should have to. I opened my account for convenience, but I look forward to the day I close my account.

KandD LaOlson: I have been banking with CNB for 25 years and have enjoyed the personable service they have given me. Thank you Jerice, you are wonderful.

Max Jankov: In general I am happy with CNB, but for several years I’ve noticed that deposits are handled at a very slow speed. Probably 3-4 times slower than my other banks! In this day and age efficiency is desired. I hope CNB will figure out how to speed transactions up. Respectfully...Max

Anecia Garrett: Chelsea is the best clerk in the world. She is nice and great. I love dealing with her. She remember names.

F Baines: Chelsea was very professional and worked very quickly to get me in and out. Special thanks to her for spelling my name right

Lyndsey Truong: Good morning I visited your bank on Friday 17 to cash my payroll check. You had a new teller name Noah and was being trained by Jerice they both was friendly and outgoing as well. I loved the way Jerice was doing her training very knowledge and very patient with Noah.

Kathy Lubbers: Christy Ashtroth was above and beyond all expectations in solving our problems very patient with us and our questions

Jinesh Shah: The team at Citizens National Bank did an astounding job in getting my PPP loan approved and funded within the space of about 10 days. I want to personally thank Colby Schmid for helping my business get this loan funded. Any updates or changes or document requirements were diligently communicated in an effort to make sure all regulatory and internal requirements were satisfied. The process seemed effortless although I imagine a lot of work went into it. Thank you Colby and the entire team at Citizens National Bank.

adele carey: Chelsea was extremely helpful to me in many ways. She has some of the best customer service I have ever received. Her salary needs to be tripled!

April Mosley: I have been a customer for several years at CNB, I think Jerice Walker is an outstanding employee she is always pleasant and professional.

B: Jerice and Mairi helped me today and we're so professionally elquent in the whole process! Thank you two! I am so so so so happy! You guys are amazing!

Brandon and Amy McKenzie: Great job Christy on her exceptional customer service. She was very friendly and helpful. I highly recommend her as a personal banker.

Micheles Louis Jeune: Nice and friendly service.

Todd Smith: I’ve been banking with CNB in Maplewood for years and couldn’t be more happy with them! Jerice and her bank tellers go above and beyond to make sure all of their customers and clients are happy. Thank you Jerice and CNB for all that you do!!

Mo Johnson: It’s because of Michael that I chose to continue banking with Bank of America. My overall experience’s in the past with the location in Belleville, IL really made me dislike this bank. Michael’s professional attitude and detailed attention to my needs has totally changed my outlook. He honestly needs to retrain the branch managers at other locations on great customer service and professionalism. I truly thank Michael for going above and beyond for me to keep banking with Bank of America.

Barbara Atkins: Safe

Africa Thompson: The service is horrible they are never open and the atm is always down. Yep I’m closing my account and go to a credit union.

Mrs Woo: I had to wait too long for them to cash my check

Michael Winston: Never open

Jayela Lowe: ATM-85% of the time is out of order

Eid Eid: Great service & chatt by Kamola.Clean & quiet place

Byron Claude: This bank illegally refused to cash it's own cashier's check for a whole 26 dollars calling it "fraudulent" when it was in fact "pre-dated" because the sloppy corporate entity it is a part of does sloppy bookkeeping and did not record the check in their ledger until a week after the thing was issued. By the time the matter was resolved my license had expired... so guess what... you guessed it, they still refused to cash it on the count of my now expired license. If you want a bank that will commit illegal activity and do everything else in it's power too work against you - this is your place. If you want a bank that functions like one... GO ELSEWHERE!!!

Jamia Abercrombie: They always close. Horrible to the community!!!! You got drive way cross town to another bank . When this bank in the Neighborhood😡

Chizobam Ugwueke: VERY PROFESSIONAL AND EMPATHIC !

Lavern Drake: Better management now.

Joseph Licavoli: Thay not open at all wrong

Stephanie Campbell: This location is close to where I reside. The ATM isn't always stocked with cash. The ATM reads, 'Not In Service', too often for my satisfaction. Is this not a bank? Most of the time I feel like its a useless trip to the ATM.

Icy: The banker that helped me, Angel, was so nice and helpful. She was very thorough and professional.

Mortina Louis: Horrible lines, not enough workers!! 30 mins in line.

Tyler Smith: Security is friendly

Kendrick Randle Bey: Everytime I’m interested in a product I go to Melinda Conardy and it’s explained in the clearest form and I am going to hate to see here retire Thank you Melinda and B of A

林俊延: Often out of service

christina dickherber: Not very safe, & the atm is ALWAYS broken.

Steve Shieb: Quick and fast

Clara Oldham: There very pleasant and helpful to me wasn't super busy

Michelle Reddic: ATM is well lit at night. Tellers are friendly, professional and quick!

Matt Higgins: I went in to meet with a banker to discuss some financial matters and received good service. This was after making an appointment which I would recommend.

Paulette Brandy: If you get horrible customer service from this bank that means you are a them not USDon't be discouraged that just means there a better bank in your future.

Elysia Berkery: I cannot believe how horrendous the customer service is at this branch. I have had so many negative experiences at this point, I have lost count. One time- someone is having a bad day, I get it, but the repeated rudenss and incompetence is inexcusable. My partner and I are moving our account to Regions where I have always banked and had no problems at all. It does seem to be consistent at this location in particular so perhaps US Bank overall is not terrible, but if you have the option to go elsewhere, I would avoid this branch.

Jerry Stamson: No one is allowed in the bank without an appointment, yet the drive through is slower than ever. Even when the drive through is not busy it takes forever. I'll be switching banks after using US Bank for 15 years. Can't go in and have to wait 30 minutes for a to make a deposit with one car in front of you, yea not happening.

Darlena Ngo: I told some lady over the phone that I haven't been to a US Bank and that I want to make an appointment and make a debit card because I have not been to the US Bank before and that I wanted to get them customized and she told me that I can just show up and that I don't need an appointment. And when I got there I had a hard time communicating with an old lady and how she told me I have to have an appointment to get a debit card and I told her some lady I spoke to told me I didn't have to and then the boss or the person I was going to see told me to go home and make an appointment and come back next time.

Warren: Almost a year of drive through only, still inexcusably slow. Pull up at 8:58am, opens at 9:00am, one car in front of me. I’m finished with a simple cash deposit by 9:17. Just pathetic.

Soap: Slow slow and slow

Bev Gregory: This is the 2nd time in 6 months, that a US Bank atm has confiscated my debit card. I live in the area, but my bank is farther away, near my previous home. I don’t have any problems with my account and don’t understand why they feel the need to make my life more difficult.

Mike Duggin: This bank was closed, the bank on Gravois at Heege closed. Time to get out now!! No letting people know what’s going on.

Maureen Muich: This isn’t the first time I’ve had a bad experience at this branch, but it is the first time I’ve submitted a negative review on Google and the first time I filed a formal complaint against this branch. A simple task of depositing a check (NO cash withdrawal) required THREE visits through the drive thru (lobby isn’t open) and these aren’t short visits. In the end, to deposit a check with my husbands name on the check, they wanted him physically present in my car and they wanted to receive his ID. After completing that request - which is absurd to have him physically present IN MY CAR - there was yet another thing that needed to be completed before they’d deposit the check. I called corporate and they explained pieces of the process which were legit, but agreed he didn’t need to be physically present and it was poor communication on their part to complete a simple task. It’s unfortunate since this bank is one block from our house, but I’ll have to drive to the Southwest branch moving forward, or until I take my accounts somewhere else. We’re refinancing and we were going to call US Bank for quotes to keep our mortgage with the bank, but we’re taking our mortgage somewhere else.

Frank K: Manger at this branch is worthless and. Should find a different profession

Lynn Petersen: I have been in the commercial drive thru line for almost an hour. Put more tellers to work and take care of your customers! This is why my personal account is thru a credit union!

Alyssa Wright: Horrible . Nobody seems to want to help there

Fareda Lytle: We were in the neighborhood running errands. My mom who is elderly and has a hard time getting around needed a replacement ATM card. I went in to find out if she could do her business from the car considering her difficulties with walking. The clerk checked on the possibility of her being able to do so. She’s returned and told us to use the Commercial drive up to have her get her temporary replacement. This was greatly appreciated and extremely accommodating. It took a little time to get things completed but the staff was very helpful and we truly appreciate their care and concern! Customer Service was key! Thanks for your help!

Lynn Short: Personal banker not so nice bad attitude.

Abraham Hope: Horrible experience at this branch. Simple task became such a big deal. I've been threatened my account to be locked by a clerk. Why should I trust a bank who doesn't trust me! I'll pull my money and find a bank that treats me like a customer.

Rose “S” De: Also.would like to add. What if someone lost there wallet and need cash to get a new government Id, but now they can't because US bank wants to hold there money up. Clearly the ID I showed was super real, with my post office uniform on and driving my post office vehicle. Thats just sad.

Erin LQ: Only open when student center is open, nowhere to park, and pretty much useless if you’re not a SLU student.

henry courtney: nice

Megan Siefken: Excellent customer service! They are quick, friendly, and get anything I request done quickly.

kevin morgester: SBA lending Tim Davis is incredible, his knowledge and expertise really helps navigate the lending process . He is accessible and helpful . Couldn't have done it without him .

Tina Koncki: St. Louis Bank is a great organization. Tim Davis is very knowledgeable and is able to explain things in a manner anyone can understand.

Front Desk: Tim Davis went above and beyond with his customer service throughout the loan process. Highly recommend! Thank again, Tim!

Gloria Roberts: I just wanted to tell you about a great experience I had with your bank today. I called this morning to open a business checking account. Doug Smith took my call. He walked me though the entire process, sent me the appropriate forms, and took care of everything. I just got back from using your drive-up to drop off the paperwork and make my first deposit. Doug came to the window and even had temporary checks waiting for me. He took the time to go through my forms to make sure everything was included and correct.During these unusual times, to have such great customer service, is both unexpected and amazing!!!Doug Smith is great. And by the way, I did not know him before today.I look forward to a great relationship with St. Louis Bank.

Michael A. Carroll: After experiencing several false starts with other St. Louis banks in our pursuit of an SBA Paycheck Protection Program loan, we were fortunate to be referred to Saint Louis Bank. Their team of financial professionals worked efficiently and effectively to finally bring a successful conclusion to our application. Our 61 year-old family business is now on much more sound financial footing to face the challenges of the next several months. I am very grateful to Travis, Florencia and Steven for their efforts in helping to assure the survival of our small business.

Jason Slavik: As a new business owner I'm grateful to have a partner like St. Louis Bank. Tim Davis and the whole team have been exceedingly helpful. Without them it would be difficult to navigate the ever changing CARES Act successfully. I have heard disastrous stories from peers about their nonresponsive national banks and poor response to the pandemic. Not so with St. Louis Bank.

Playful Hearts Yoga: After attempting to secure a PPP loan through a large bank with no luck at all I reached out on social media to get referrals. We called Tom Wong who was helping STL Bank push the loans through. In the 10 minutes someone had given me his name, before making first contact with him, he looked up our business, knew when we started the business and had our contact information ready to go. I was so impressed that we immediately chose him to help. He was available all day and night that Sunday by phone and text. In my experience there is no other bank that would’ve been available on a Sunday like he was. After getting everything sent for us, he helped a friend of ours well into the night to get his papers in as well. He checked in and 2 days later we found out we got the loan!! We couldn’t believe it after what we’d experienced at the larger bank!! We will absolutely be moving our accounts and are so thankful for Tom and the help of all the people working 24/7 at STL Bank to secure these loans! Thank you thank you!!

scott pfitzinger: As the owner of a small auto business my dad and I started approximately 37 years ago, these last few months have been nerve wracking at best. Like other small businesses we completed and submitted our application for PPP immediately to our bank. Unfortunately our app did not get submitted to the SBA on time.Gant Harper reached out in response to a FB post and offered to assist in submitting our application for the 2nd round. We accepted. It was handled efficiently, quickly, any and all questions and concerns were answered in a very timely informative manner by Gant or Tim Davis.A great team and a great bank!Webster Groves Complete Auto Repair is sincerely grateful for all you have done.Scott Pfitzinger

Don Chamberlin: They have been my bank for16 years!

Megan McKissen: Very positive experience! A strong and well backed community bank serving the business sector in the St Louis region.They appear to have a passion for small businesses and entrepreneurs!

Brent Feldman: Over the past few months I've been speaking with Tim Davis the Vice President - SBA Division Manager at St. Louis bank about some things I had heard from other banks around the area. I must say, I've not met any other person in this industry as knowledgeable and friendly as Tim. He helped me on more than one occasion with SBA questions regarding rules, regulations and things I should be expecting or looking out for. Great organization with great people. Highly recommended.

Bs mom: Be wary of this institution. A check for a large amount was issued by them and they refused to cash the check. Suspect solvency issues here. They do not have longevity in this area despite the branding and are a young bank. Caution.