Best Verizon Springfield Near Me

Kari Pereira: The employees are so rude! There were so many guys standing around and the one that finally came up was really rude. Then he didn't do the trade in correctly and acted like we were bothering him to fix it. I'd never go back in this store!

Raymond Sosa: Justin was able to answer every question that I had in a timely manner and made everything very simple for me to understand. I bought a phone and was in and out in no time.

Lane Moore: Justin was very helpful and got my new phone and account set up for me. He worked with me through several annoying problems with a good attitude. I would not hesitate to go back. The wait can be a little longer than some might hope but thats only due to how amazing the customer service is. They take their time and never rush you.

Daniel Vanlandingham: When a Verizon rep doesn't know HOW to get info off or even try.... You sir need a new line of work. Older verizon reps worked to help new customers. You don't have a pen in your store to use on a screen??? How is that even possible.? I was getting 3 new phones. Dark hair, beard. Soooo disappointed in verizon. Been with them 30 yrs.

Gavin Peryer: Guy was nice

Hannah Catlett: Derek in the business dept is always super helpful and efficient . 10/10 recommend

Adam Grant: the gentlemen that helped me was rude and very hateful. id love to know the actual store manager to file a complaint.

Andrea Hughes: This place doesn't have experienced people working there and they aren't too interested in helping you. Verizon doesn't have any senior citizen phone plans either. Once our phones are paid off were changing cell phone providers to a company that does care about senior citizens. It costs us 210.00 a month for two phones, which is ridiculous!!!

Kimberly Madsen: We went to this location to activate 2 brand new Galaxy watch 5's for myself and my husband. The person who helped us was Patrick and overall was just very dull and uninformative. He was "unsure" why my watch couldn't be activated (even though my husband's watch activated just fine) and said that the IMEI was not in their system. He said he was going to open a ticket for it to be registered in their system and that it would take 24-48hours for it to process and then 3 days later (today) Patrick told me it was still an open ticket and there was nothing else he could tell me. Then he stopped texting me back. Wouldn't give me the ticket number and completely stopped replying. I finally called customer support and within 5 minutes my watch is now activated and she said there was nothing wrong with it to begin with. Complete waste of time. Thanks to the customer service lady I now have a working watch. No thanks to Patrick or the location manager.

Mike Eutsler: Great service!

Tatyana Kukhta: I would not even put one star. Zero star is what this place is. Awful.

Paul: Justin is very rude. The worst customer service experience, he is very short tempted, I asked if they could help me with a new phone, and he sent me out the door saying call this number. I asked to speak to a manager, and he refused to call him, asking to leave. lol, this whole thing happened within 1 min as I walked into the door, kinda don't know what just happened. Hope they replace the little dude

Roberta Gotchie: Great service, very friendly

Heidi: The guys here are wonderful to work with! Respectful, informative. Alex helped me after hours to set up my new phone.

Jason Sargent: Dropped by Verizon and asked about connectivity to a smart watch. It was not the same brand as my phone and I couldn't get it to do all the functions. The employee at Verizon was very helpful. Gave me advice and some ideas that might help. I got a notification on my watch before I even left the Verizon parking lot! Thanks Verizon!Been with Verizon for a few years now. No complaints. So far, better than the two previous companies.I was with one provider for years and years, rhymes with AT&Pee. Had to call that one to have them fix my bill every month. With Verizon I haven't had to call about a bill once.Another company, rhymes with Sprimt, was suppose to pay off my bill to switch from the fist one... they never did. I felt scammed. I also had terrible coverage problems. Verizon has the best coverage so far. I even have great connectivity when we travel. Neither of the two previous providers stayed connected as well as Verizon.I do recommend trying Verizon and shopping at this store.

tincups494: Love Verizon

Jason Creppel: Kelly was phenomenal. She was able to fix a couple issues we’ve been fighting with Verizon for months with. She was so helpful. Thank You!

Jill Miner: Weren't able to help me.

Brian Caldwell: Place is a rip off I would definitely go to a different store there are plenty in Springfield, literally all they can “know how” to do is sell a overpriced phone and add a bunch of fees that others store la doesn’t add will not deal with Verizon ever again if your smart you would switch

Zach Bull: Awful experience! their agent couldn't figure out why we couldn't transfer a number for 45 minutes but yet we could call Verizon and figured out in 5 minutes? And to top it off they took money out of my account 3 weeks ago and none of them can figure out how to put it back in there I would just go to Russell's cellular and save the headache.

Brandon Lauthern: I have had the same account for almost 30 years. (Since the Alltel days.) Needless to say, I have a fair amount of loyalty to Verizon. I have never felt more disrespected or unvalued as I did at this location. I was having trouble with my new phone not having a good data connection. After spending some time on the phone with customer service, I was advised to visit this location to have my sim card replaced. When I arrived, I was flat out refused any help with my issue, because my auto payment hadn't processed yet. I was told that the "system wouldn't allow it" and that there was nothing they could do. After spending TENS OF THOUSANDS of dollars with this company over the years, this is how my loyalty is repayed, with zero reciprocation. To say I was disappointed would be an immense understatement. Shame on you, Verizon.

Felix Cat: Absolutely worst location I have ever been in the staff was extremely rude no-one greeted me at the door and then we finally got to see someone after we stood there for about 2 hours waiting to be helped, the staff member was more engage with another female then they were with us .....we needed to do was pay our bill that day we canceled Verizon and have never went back honestly

Kristen Farr: My husband and I have had service through Verizon for over four years now. Before Verizon he would constantly switch carriers. It was exhausting,I was a bit annoyed. Verizon has provided amazing customer service through several issues on several lines. The experience in store is a real connection and you don't get that anywhere anymore. Brandon at this location did an amazing job getting us the best deal on my upgrade. I highly recommend this company and what it has to offer!! I'm stoked for my early mother's day presents.

John Cody: I was having trouble with my phone dropping calls after 20 seconds. The girl at the front had it all fixed and ready to go within 20 minutes. It was great, very good service!

Mark Shipley: Relaxed atmosphere and professional service!

Jil Vienhag: I was quoted a monthly price with available promotions (waived activation fee, corporate discount, etc) and opted to go with Verizon. When I was activating my service, I let Chance know ahead of time I wanted to walk out with all promotions in place. Since Chance was unable to do that (in fact told me that was the customer's responsibility and there would be a $35 fee for him to work on it any more, after he failed to get the discounts in place), I spent three hours on the phone with Verizon, only to find out the type of plan I had (unlimited) didn't qualify for corporate discounts and the activation fee was not waived, as he did not put that through in store. Not even the bring your own phone or paperless/online billing discounts are applied the first month, so the first month (and possibly additional billing cycles) is NO DISCOUNT AT ALL. This experience was a flashback to all the Verizon billing problems I encountered when I had them previously. Verizon makes you sign up for an account before you find out what you are actually going to be paying......Risk it if you choose but get ready for a very frustrating, time consuming experience.

Justin Sanders: More employees in the store than customers and still couldn't get helped. Feel sorry for employers trying to find decent help these days.

Kim Baertschi - Smukowski: Worst phone company, customer service is poor . I wouldnt recommand them to anyone.

Jaymee Goodman: I didn’t get my financial problems figured out, got hit on tho. Guess my nose piercing and colored hair is “fancy” with my dads hoodie. Paid the first month online then set up auto pay. It said a payment was due, then said it came out successfully. Now I have an overdraft fee for not paying my bill.

Tina Johnson-Perryman: I'm still unsure..but will update

Woody Franklin: Jason was very helpful in getting my history fixed, so I quit having pop-ups.

Alexander Wilson: Jeffrey is the best there is! He sells the product, but he always makes sure it's well within what you can afford and handle. The man has class!

Dale M: Charged me an upgrade fee when their phone quit working.Charged me $30 to transfer data, then they couldn't transfer data. They wouldn't refund my money. They said Wal-Mart could do it.Went to Wal-Mart, they tranfered data. Wal-Mart had no problems and they didn't charge me a cent!

sampson gregg: Would be a better rating but every time they talk they don't give you the things they say they are I've noticed that every time I come in to a Verizon store I suggest buying through customer service

Tina: I went in to redeem a free phone deal & the chick at the front said I couldn't get the offer bc I had joined two weeks earlier (hence already being a customer). I walked out & did it online.

Ashley Klover: I am extremely disappointed in the customer service (or lack thereof) by the way the supervisor and associate dismissed me and told me to come back. I decided to give Verizon a try since most of my family and a handful of friends use their cellular service. I ordered a phone online and chose to pick it up in store. The email said it would take a few hours, when I arrived at the store they informed me of just receiving the email 15 minutes prior to arrival. I received a second email stating they needed proof of identity (no big deal) and that I would receive another email when it would be ready. I've already gotten a "Your bill is ready!" Even though it's a zero balance, I thought to myself, why do I have a bill already yet no product?!?! Today, they canceled my order and I read it would take up to 72 hours to get a refund. I was still waiting for the confirmation email about my identity. I don't know if I want to even use them as my carrier with all the discrepancies I've dealt with.

Jeff Myers: Leaving AT&T and bringing 3 of our phones Verizon. Entire process was conducted via chat. New phones are latest Samsung and iPhone, and same numbers. The promotions are excellent.The cost for the phones is $2.67 per month on the iPhone. Unlimited data and more for less than AT&T Entire

Jerry Weatherman: I ALWAYS enjoy getting to see my favorite Verizon girl who's been there many years and I seem to always learn something new about technology....lol !!!

Kenneth Hooten: Friendly knowledgeable staff that doesn't attempt and upsell or mislead you.

Joshua Joyce: The store is small but effective.

William Edwards: I had a great time. Liz was fun and knowledgeable. She took care of everything. I kinda didn't want to leave and just stick around to hang out with her even after I got my phone sorted out.

Janice Myers: Your store rep Monty was Ahmazing he worked with me and managed to help another customer at same time flawlessly

Youram Khokhar: he is an amazing helper

Shannon Durham: The two salesman that waited on us were very helpful!

Angel Karlstromer: Had a pleasant experience both times when inquiring about phones and/or service. Answered all my questions and was quick and to the point

Donnie Jenkins: I really had a nice experience I didn't think I was gonna be able to get the things I needed and the team there was very helpful nice and most patient

Zech Hilles: Staff were amazing!!!!!

David Brownfield: Well my experience in with Verizon was a pleasant one the salesperson was very friendly and very patient I would recommend Verizon to anyone and everyone but I'm biased I like verizon.

wyatt woody: Excellent service very helpful

Mark Gulley: He was very helpful and made my experience very nice. And good sales person.

Cheryle Maloney: Wonderful she was great

Susan Davis: She was very very helpful with everything,and she was able to walk me through everything that was needed

dylan ruhboburtz: Elizabeth has phenomenal customer service! Love my new galaxy s22 ultra!

Lizzie McCoy: We had a great experience. We last minutes decided to upgrade my husbands phone and were able to do it cheaply and quickly at this location

beth mcgee: Alex was helpful and answered all questions.

Shara Ewing: It was amazing he got me the best deals with a little money as possible down. It was overall awesome!!!

Monica Thornburg: Better service than going to an actual Verizon store. I would recommend dealing with Alex he is great.

Connie Bailey: Very polite and friendly

Maddi Hudson: There were some issues with my account, but they fixed it up and everything and were just really nice 👍🏽

wes mills: This is the only Verizon store I go to because Elizabeth is so helpful I don't know who the other man is but he's never at the kiosk but Elizabeth is always there and AT&t sucks

Richard Argo: Gotta say, way more than I expected. Brent is the man. If you need a phone in Springfield it's worth the little distance to drive out to the truck stop and deal with Brent. I highly recommend it!

Kyla D: Liz was so extremely helpful and knowledgeable and had ZERO wait!!

Kaye Verde: Eli was wonderful and quick as well...

Polo H: Very professional and a great experience

vernon alsobrooks: He knows what he is doing

Angel Huddleston: I had an amazing experience with the guy working today. He was cool. Very friendly and his manager is a very nice man too! 5 stars for the them!!

Laura Powers: Great service, good phones. No complaints.

Alice Ward: Elizabeth was absolutely amazing,kind and courteous.

Christy Tindle: They were awesome I would recommend all my friends 😁

Cameron Boyd: Friendly staff who made it a great phone buying experience

Joshua Archer: Eli as awesome!Really cool and personable.Totally caught me in a moment of need and helped me out.

Jacob Hester: Excellent customer service! Elizabeth really helped out answering all our questions and really made it a great experience to switch to the best phone provider!

Brandon Walker: Friendly and knowledgeable. It was a smooth transaction

Eric Curry: It went great

Philip Nix: Very helpful Such a nice experience ,excellent Sales Rep I'm very satisfied

Brew Slaps: Amazing customer service. They definitely blessed me

Pretty Gurl: Cool ...professional & fast service

basham kay: Nice friendly people great workers

Delta Nichols: although there were a few hiccups, surface was fast, professional, and very friendly.

James Lawson: manee bra stop me on my mary wayyyy …… chopped it uppp… i said yea i’m in the market n lookin to switch any ways BOOM ! ! !he ain’t had noooo iphones on stock what alex dohe drove an to go get it i’m so happy iphone 14 he got it fa me from the mall …. the set up was easy nice service -#Bla

Stephen Pustai: They know nothing about the phones they sell. I purposely went into a store because I don't have time for a call and I drive for a living with no other phone for them to call on and after waiting 10 mi uses just to talk, they did exactly what I told them I personally have already done, didn't address my second issue, and only set me up for a call, which is exactly what I didn't want. If you need help with your phone, GO ELSEWHERE!

robert webb: Our purchase was a. Great experience.Dominque. And Alford and Jase were very efficient and we will be back.

heather leffingwell: I have never had a good experience at this place until today. Dominique was very knowledgeable, had a great personality and was very professional.

Kevin Ropell: Great experience with Dominique and her team today!!!

billy coleman: Customer service was good

Troy Dawson: They what I needed done after talking with five different people on the phone.

J Beth: Excellent service every time I stop in! The entire staff is knowledgeable and friendly! The manager is beyond helpful!

Addam Benton: Had the pleasure of sitting down with Dominique and going over multiple plans. We we able to get my phone ported over from another carrier and she saved me roughly $75 a month off my monthly payment. The customer service was great and she really helped me understand the numbers! 100% recommend!

Zach Bull: Friendly and knowledgeable staff. was able to get in get the phones we wanted and get out without any trouble whatsoever.. a much better experience than at the corporate store.

Christiana Gormly: I was helped fast and professionall

Jack Mushrush: They were attentive to me an elderly man. Jace switched my old phone to a new 5g phone. He was patent and kind and I appreciate his service.

Lisa Stumfoll: was to receive promotional credits and did not (total $1050.00) can't get a human on the phone to correct and called day after with no resultsweek later did get a credit (no phone call) and next bill is still incorrect - definitely not a happy camper and I have been a customer since 1994 - looking like will change when get phones paid for (which we actually would have done if offered day of purchase)here it is 2 months later and billing is still incorrect - never going here again and I will call every month for the 3 years if I have toguess looking for new provider

Mort and Jane Shurtz: Great service. Wonderful job!

Blair Furstenberg: Do yourself a favor and RUN!!!!Go to an actual Verizon store. Russell cellular is so shady and they will bold face lie. Litterally have I never been treated so disrespectfully. Lied to my face.Specifically, avoid Dominique Mcintyre Dorey and Jace P!Go to the actual VERIZON STORE. They are quite a bit different than Russell cellular. Apparently Russell cellular thinks they can make up their own rules and not follow Verizon’s.SHADY!!!!!!

life be hold: Young man who assisted us saved us money on our monthly bill. My son and wife got 2 new phones and accessories.

Marcella Ford: Terrible service, was totally ignored and had to wait for a really long time, just to get a new sims card. Verizon just sells phones. Customer service is terrible!

Mickey Plummer: I have used this location for years however, the last 3 months I have been in 4 times and seem to get the same individual all he knows how to do is try to sell you something or tells you to call customer service.

Mickayla Gardner: I never got a review request from Verizon for my experience- so I wanted to put one on here, Rachel helped me on 7/2/22 when I was trying to make a claim on my insurance to fix my phone screen. We had to add me as an authorized user on our Verizon account in order to make the claim apparently. Rachel was friendly and easy to talk to while I was on the phone with the insurance representative which was for a very long time, she was interactive and kind to my 6 yr old. And even though there was only so much she could do on my end she very patiently stayed with me through the whole process. Her customer service is great and she seems like a sweet person in general. Please commend her

Sharona Rogers: Helpful knowledge staff and really friendly.

Crash: I just wanted to take a moment to say thank you to Paolo Mulyk for the amazing help the other day and being so understanding of the kids being kids while he helped me with my device issues.

Christy Strohm: Absolutely horrible! Staff is rude and condescending. I had an insurance claim on my phone. They sent me a new phone and I needed assistance transferring my data. They wanted to charge me $30 for this service and acted like I was idiot for asking.

Briann McHaffie: Go see Easton! He is the best!

Rhiannon Kelley: I got joined my step dads phone service at the Verizon on battlefield with absolutely no issues. besides the fact that they informed me there internet was too slow to transfer my data from my old phone to my new phone. Which was fine they were extremely nice. I tried taking it home to transfer but couldn’t get it to work. I then take it to this Verizon where I try to tell her the situation where Im then interrupted and she tells me it'll be 30$ to transfer my data. I say alright and let her do it. When I tell you she DOWNLOADED A APP to transfer my data. And had the audacity to try to charge me 30$. I told her to give my phones back bc I wasnt going to be charged that much for someone downloading a app on my phone. I honestly was so disappointed with the service they were extremely rude.

Cherissa Hamill: Awesome service! Went in and explained exactly what I needed and they had me in and out very quickly with everything I needed.

Sharon K: We upgraded an IPhone and it was easy and quick. The sales associate was very knowledgeable and patient. Great experience—this is the place to go for all your Verizon needs!!

Rita Albanogal: Excellent service!

Michelle Hanson: Emerald took good care of me at the Verizon on east Battlefield. She was patient and knowledgeable.

Randy miller: Excellent service.

Richard Desserich: Thank you !!

Eric: Everything was well explained and my phone upgrade was completed quickly and smoothly. They also applied my screen protectors which was nice because I am terrible at that!

Edward Vergara: The young salesman was outstanding! He explained in detail the plan options and answer all my questions. I went to the Verizon store to buy a phone for my wife, and ended up buying another phone for me as well. I will recommendthis store to family and friends.

lisa sims: Easton and Jay were great

Lesly Thurman: I always drive out of my way to go to this Verizon store. Always super helpful! Great customer service!

Wendy Jones: Got a way better deal somewhere else..

Chas Carr: Fast and friendly service.

Miranda Holaday: Had a great experience

David B: Staff were incredibly helpful and courteous!!

Samantha Herrera: These associates go above and beyond to make things right. On two occasions I have stayed past closing time to complete transactions and the employees were not at all bothered to do so. I appreciate them and the service Verizon provides.

Babs Garcia: Very helpful and friendly staff.

Caroline Nachtrab: I bought a new phone from this Verizon store. It wouldn't work properly with Bluetooth, so they replaced it. Still had same issue. I then bought a Motorola & it seems all is well, finally! This is a great store & Gino helped me so much!

Brenda Archer: Very nice people they know there stuff best place to go get a phone

jeff collison: Don't like the place

Christiana Gormly: The young man working in the the sunshine store is extremely professional, kind, patient, knowledgeable and willing to go far beyond what is expected of him excellent person to deal with. If you have any kind of issue with your phone 😊

Rachel Kendall: We've used Russell a couple of times. They're easy to deal with, helpful, have things in stock unlike the main store or even best buy. We will continue to use them as our Verizon peeps!

Catherine Clowers: Relatively fast service but they wanted almost $40 to help him set up his new phone even though he's been with Verizon for YEARS. The staff was friendly though.

Jamie Masten: Great experience with this location

Morgan Steward: Ashley was AMAZING when upgrading to my s22! She was so nice and attentive, even when there were several customers in the store with her the only employee. She was super helpful in getting me good deals as well!

Code Enforcement State of Missouri Region D: Bought my phone was called a month later telling me to pick my phone up they were not buying it . I went to pick the phone up . Case was missing and screen was chipped .

Hood Bunny: The guy inside was helpful and very kind. Awesome selection too!

Terence Lane: Great customer service!!! They got me in and out with my phone upgrade and would definitely recommend 10/10

Sam Hardin: Great customer service! Didn’t have the jet pack in stock but otherwise great job!

dan murphy: Stoped at your store last night and I will never stop into that store again. It was 11 minutes till closing and I was informed that they were getting ready to close not how can we help you just were closing! All I wanted to do was increase the data limit on my hotspot. I have been in retail off and on for over 30 years and I guarantee that I was trained to never deal with a customer in that maner.

Stephen Dreiling: It was really lucky to try your store after going to another Verizon corporate store. They sent me to BestBuy. Shane was super cool and ordered my device and got me a case and a plan. I wish my payment day was not changed because it caused a problem.

Sarah Gillespie: Great customer service, and had what we needed in stock. Shane was awesome, so patient and helpful!

Teresa Bailey: Long wait, but people ahead of me had difficult issues. Only 2 reps in the store. Otherwise, got taken care of quickly.

Sandy Richardson: Very helpful

Kaytlynn Madden: New customer to Verizon and Shane was very helpful and polite!

Jeff Pittman: I didn't have to wait got right in they were very helpful got me exactly what I needed, even received a discount very pleased thank you very much

Kathy Christy: I have never had such a great experience as the one I had today. The individual assisting me with my issues was so knowledgeable, patient, and friendly. Technology can throw me a loop and he was extremely pleasant and helpful in his assistance. It was definitely an enjoyable experience, much to my surprise. Thank you Shane!

jamie petley: Connor and Shane are so helpful and knowledgeable!

hesley jenkins: Good bye Verizon you just lost another customer. You don't care about nothing but the bottom line. This is not about the store it about Verizon. I got 2 watches from this store. They quit working and got warrantied out. Got those and they are still junk. Still paying on them and can't and haven't been able to use them for 3 months. I went in to get a phone and they lowered my credit limit.

Andrew Demuria: Due to a weird glitch transferring over to Verizon from Straight Talk I spent about Eight hours in this store spread over three visits, and every single time Nathan was fantastic to work with. Nice as hell, down to earth guy, and he helped me every step of the way. Top-notch service from this gentleman and I highly recommend him to anyone who has issues with their Verizon devices. There may be things he can’t do in the store, but he will damn well get the issue fixed via many phone calls to support. 10/10 would recommend.

Heidi Sanders: Awesome staff! Came in for a phone case for my new phone and Austin hooked me up pretty quickly with an Otter Box, which I had never bought before today. He was knowledgeable and quite personable. I will use this location again. Very pleased!

Javier Escuela: The clerk was super easy and outgoing, and basically offered me an application for a job at the end. Fast, simple service and a friendly worker

Josh Donelson: I don't remember the guys name, but he was very friendly and very helpful. Yes, Verizon isn't the cheapest option out there, but the service is second to none. I went with the prepaid option which is really the best choice because of the loyalty program. I do wish you could have more thab 10GB of Hotspot but it is what it is. I will be returning for any future needs. Thank you!

Sigrid Vovk: Nathan was outstanding! He took time to help me with every aspect of my phone purchase, from start to finish. He recommended different Androids, was honest and efficient. He truly made this experience enjoyable. He's a credit to Verizon Wireless.

Stephanie J: Nathan was so helpful and knowledgeable. Perfect service!! Will be back!!

Carrie Rippe: Always very helpful, and very nice. Love the staff at this store.

Kendall Wells: I’ve visited this site multiple times, and the Employees here are extremely rude and treat customers rudely. I would highly recommend going directly through Verizon instead of this separately owned location.

Hardcore Inliner: Good service and very knowledgeable about all products!! Very pleasant experience!!!

Code Enforcement State of Missouri Region D: Fast in and out

Ted Garrison: Nathan was very knowledgeable about the complete Samsung line of devices and accessories. He is a great asset to your business and he was juggling 2 other sales at the same time.

Mayda B: great service ..best ever

Paul Mccoy: Your representative was excellent he took care of all my problems in just a few minutes

Chris Thompson: I don't like leaving 1 star reviews. You have to mess up pretty good to get one from me.This place more than earned my ire today.I'll make a long story short and summarize. Essentially I went to the Monett location and they didn't have the a42 in stock, but this location had 1. The employee called and verified it was in store and gave them my name and number with instructions to hold it until I got there. When I arrived, the one employee in the store, Nathan, was in the process of selling a gentleman and his son a phone. An a42. The very one I just drove an hour to come pick up.Now, I don't know who the Monett employee talked to, so I don't know where the ball got dropped, but I wasted hours of my day, and my fuel, to come up there, to buy a phone.Nathan did locate another one, 25 minutes further away, but by this point I was so fed up and done with the bs I was getting told I just went home.*update*Verizon online is going to expedite ship one to my front door in less than a day. Wtg Verizon. You'll keep me as a customer.*update #2, they effed that up, too. Absolutely abysmal. Imagine if they'd just held the phone that they were supposed to instead of selling it out from under me.Absolutely pathetic customer service.

Casey Houghton: The service that I got both times I went was excellent. The guy was very patient and very helpful.

Colin Olbertz: I lost my old phone, and they set me up with a new one with accessories and activation in about 30 minutes. Only complaint is they did not have any wireless earbuds in stock.

Jane Bunch: Ana was a very nice young lady, she has helped us so much through out the years. I truly recommend her she actually cares about her customers. She is my go to Verizon person.

Virgene Beazley: Ana is the best

Savannah Butts: Devin remembered my fiancé from when he previously came in earlier this week. He knew exactly what we needed and quickly helped us out. He was very nice.