Best Mobile Network Operator Springfield Near Me

Adam Dixon: I have dozens of offices using AT&T, Brightspeed, Mediacom, SuddenLink (or whoever bought them out this week), et al. Dealing with their collective support infrastructures is special cumulative hell--awful in new and interesting ways every week it seems. However, WON communications is always a pleasure to communicate with. They're always responsive, when you need support. They work very hard to make their product reliable keep it reliable, so I don't have to, and that is worth a lot to me.

Joe Tucker: Very pleased with service everyone is very friendly. Called on a Wed and had install done by Friday am. Installer Brad did an awesome job of concealing wires, was very knowledgeable and polite. Would absolutely recommend Won.

Aaron White: Very fast setup and great service. A+

brianna holland: Great service, very friendly staff especially Emily she was able to help us keep our service on until after Thanksgiving due to my check not hitting my acct in time to pay my bill before Thanksgiving. Highly recommend 👍

Rakesh Arora: Do u have any refer or commission based plan...if I will give u customers in ur area?

Jason Gaynor: Business internet service. My location is "blacked out" from getting service from anywhere besides City Utilities Springnet, which carries a 3 year contract. For a small office, it was extreme overkill. I contacted WON and they were recently able to provide service to my location. What a blessing!! Fast speeds, WELL ABOVE the advertised speeds with minimal jitter (ideal for VOIP). Month to month, no contract. So pleased thus far, thank you for the professionalism and skill in your install as well! Great, local people to work with who actually care. Thank you!

Blake Gray: I highly recommend WON Communications. Excellent service

Landon Saunders: Great internet company! Very helpful, reliable and fast! We’re able to stream on multiple TVs at once and play games as well! Thanks soooo much!

Alan Stocki: Finally an internet company that really cares about its customers! Thank you!

Keefe John: Support local small business!

David Williamson: Great provider. Love supporting local businesses, the true lifeblood of our economy.

Alex Beard: Your best choice when it comes to choosing an ISP. Nobody in the area comes close to their customer service and dedication to the end user. Extremely pleased with WON Communications 😁

Fallen family: You can't provide service to my house but you can provide service to your office. Big disappointment, there aren't any other decent internet providers in my area so until this is fixed then you get this one star

Jenifer Washer: Out of frustration I initially gave a less than positive review. But I must say they did everything to turn that around. The technicians they sent out worked diligently to get the service back up and running and it was a greatly appreciated

Jackie King: This is a great local company that helped the busy little nonprofit I manage finally get speedy internet and upgrade a badly outdated phone system. They were easy to work with, professional, and have excellent customer service. Highly recommend!

Mike Czinege: I own a home in the Lake Pomme de Terre area. Our mobile carrier is T-Mobile, so we have absolutely no network or internet service. WON Communications left a flier on our front door this Spring. I reached out and scheduled an installation in June. The customer service desk was friendly, helpful, and responsive. Installation was scheduled within a week. The technician was on time and very professional. Installation went smoothly and our internet service has been very reliable, and cost effective.I highly recommend contacting WON to compare their services. I think you will be impressed with their friendly and reliable service model.

Bryan Simpson: WON goes above and beyond to help their customers. 10/10.

Bob Vest: Had new roof put on, let them know was ready for the dish to be reset the morning of. Tech came out after hours that day to intall.

Libs: Worst customer service I’ve experienced. Waited a week and a half for service setup. Sent voicemails with no return calls. Very disappointed

Jamie Root: With the best customer service and response time, WON is the only Internet service for us!

Angela Lupole: Slow service! Constantly lags

Josh Ryan: Wow. I get internet for maybe an hour at a time. Cannot seem to even get more than 89mbps. Even with the IP add-on. How is this a thing? I suddenly remember why I have had my own internet for years before I moved. Should be investigated for “providing” a service that doesn’t exist.

Scott Chick: I've been waiting 6 months to be connected to their high speed fiber service and the garbage they have me on now is a joke. My tv is hardwired into the router and it still constantly lags. Called for service and told they can't get someone out until nine an noon tomorrow while I have to go another night without tv. Service is so bad I wouldn't refer them to an ex.

l_Pete_l: Great internet company to work with. Service and customer service is 10 star. They are limited on the speed but in our area they're faster than any other.

Alpha Romeo: Their lousy setup at my apartment complex has nuked the ethernet in port on 5 of my routers. They claim it isn't their hardware, but the only place I have to plug in my routers to is THEIR ethernet port in my wall which is connected to THEIR switch. They refuse to pay for any new routers, and refuse to accept responsibility for THEIR faulty equipment. DO NOT USE!!! YOU GET BETTER CUSTOMER SERVICE USING YOUR MOBILE CARRIER'S HOME HOTSPOTS!!!

Robert Lane: I wish my review referred to the service or connection but sadly, their customer service and response is so poor, I'm not sure I would ever give them a chance to become our provider.Net Vision was somehow contracted to provide Fiber to the City of Fremont Hills back in October 2021, what they did was provide a constant headache. During the initial install in Oct, they not only tore up landscaping on several homes backyards, including mine, but they also cut through 4 homes Irrigation lines. Mistakes happen but they knew they cut thru some of the lines and simply ran their Fiber under the irrigation lines ! April comes around and we are back pressure testing our lines and of course our yard begins to flood, the sprinkler heads don't come on and several have been completely crushed by their trenching machines. Contacted Fremont Hills manager who put us home owners in touch with the Net Vision sight supervisor Tyler, nice guy but apparently works for a tool. Tyler and his team said they don't so repairs of such magnitude and suggested to have the line repaired by an Irrigation company and have them submit the bill directly to them or be reimbursed; what a nightmare.Took 6 hours to dig up my back yard and properly replace the 4 different sections completely cut through, not to mention the 5 sprinkler heads that were crushed. Submitted pictures and the invoice as suggested and 3 weeks later, still getting the run around by the Boss "Steve". How sad that it takes a bad review on Google, a formal complaint with the City of Fremont and a BBB review just to get my 412.00 reimbursed, but here we are.Know what to expect with this company when you plan for good service and fair practices, it may not be as simple as it should be.

april kontak: I am a Joplin customer and recently had my first experience with NetVision customer service. Any time i called, i was immediately greeted by an actual person who could quickly access my account. I was treated with kindness and respect throughout the process. Each team member I spoke with was wonderful. The agent who came out (he had to drive an hour each way) was incredibly efficient, knowledgeable, and thoroughly explained his solution. Absolutely fantastic service. Thank you!

D McMac: Devin, the Net Vision technician did an outstanding job getting us hooked up and online today. We just moved into a condo and have been without TV and internet for over a week. Devin really knows his stuff! We really enjoyed how he worked so efficiently and answered all our questions. To Net Vision: Devin deserves a raise!

Creative Wearhouse: Updated April 26, 2022:At first NetVision was great. The speeds were quick and consistent. However since initially signing up I have had 2 different times where the internet has went down for lengthy periods of time. The first time it took a week .Right now it's been down since the 23rd and they are having to come back tomorrow to work on it again, putting me at 4 days without internet service. I am self employed and work at home. Each time the internet goes down I have to use my mobile hot spot. The work I do causes me to burn through the months maximum data (before being throttled to dial up speeds) in a days time. The last time this happened I was told that someone cut a cable while mowing. Not sure why the fiber cable isn't buried.I could have signed up and had Quantum Fiber installed and running by now. I want to stay with Netvision because they worked hard to provide fiber services to our neighborhood when no else would do it. However if this isn't restored tomorrow, then I'll be signing up with Quantum. I like Netvision and would continue to support their business...but I can not go without internet when it effects my job.

Jessica Ingels: Net Vision has been excellent! The customer service is great and super helpful, the techs that they send out are quick, respectful, knowledgeable of their job, and the service has been very reliable.I highly recommend them!

Ryan Ingels: Easy to get in contact with if need be and great internet service. I haven't had a single problem with Net Vision.

Bryan Reagan: Have tried calling multiple times now, and all I get is hung up on after exactly 2 sec. It would be understandable if it was another business, but an ISP can't have internet phones if their service is going to go out... The company asks to call them in response to my review, but again there is no service line that is usable.

Friendly 316: I kid you not. This company is literally the worst provider ever. I can barely watch movies on anything due to my internet going out constantly. I can never play online games due to always being over 200 ms. This is why your company is going to go under. 3

Alex What: It’s best to call multiple times until you talk to someone who actually knows how to help

Travis D. Schilla: I am genuinely not convinced that this is a real company. I cannot explain how many different employees I have spoken to and the wildly different stories I’ve heard from each of them about what the problem is, how to fix it, details of appointments, etc. We are approaching 2 weeks with the same problem that should be an easy fix. Appointment 1: no show. Appointment 2: showed, but didn’t know how to fix the issue. Appointment 3: no show. Appointment 4: it’s anyone’s guess. If you have any other options whatsoever, save yourself the aggravation, lost wages from taking off work & not having internet to work from home, literally hours wasted on the phone, and general tomfoolery, and just pick a different provider.Follow up edit:I spoke to the Operations Manager and he seemed to take this seriously. I appreciate the follow up, and hopefully this will not be an issue in the future. While I stand by my review, I think it's fair to mention that the company follows up on issues when you raise it above the customer service level.

Becca Williams: Please don’t use this company!!! They are HORRIBLE. Jeff Johnson is the worst!

Mike B: Good luck if you ever have a problem. You will get the runaround on the phone, and God forbid if you ever have a problem on the weekends.Totally not worth it, this is one of the most fly by night outfits I have ever dealt with.

Brad: If you’re looking for a provider that has outages multiple times a week, look no further Netvision will provide that for you.They updated our internet to be faster and after multiple outages they informed me that the part the upgraded to is known to break on them. Real intelligence over there using faulty parts

thats wack: Helen Keller’s eyes work better than our internet.

Kim Goddard: I have no idea how this company stays in business. The internet is the worst I've ever had the displeasure of using. They have constant outages and every time it takes days to restore. After it's restored the connection is so bad it only works less than 5 mins. I wish my apartment complex would consider another company. For now we are using another company and paying for it independently. So much for internet included in rent!

Dan Mccarthy: Great when it works, just not consistent internet, customer service not so great

Paige Snelson: Internet service is very unstable.

Allison Mayes: Is there really a worse company out there? I think they’d be hard to find.

Jan Haynes: BOY George ?

Roger Cary: I call at least once a week because the internet continually goes down. They have not offered any cost reduction for all the trouble and always want their big payment. If there was a viable alternative I would never use or recommend them to anyone.

Tianna S: I work from home and am constantly losing connection. This is unacceptable!!

Sally Trtan: Do not get service from this company. Period. The technicians will give different answers each time and will argue with you when you inform them of the other information that has been provided to you by their coworkers, including managers. They are rude. They have closed my work orders multiple times without even coming out. At the time I signed up for their service I had no other options. The minute I do, I will be switching.It is also laughably idiotic for your customer service agents to offer new products/services when you are continually having issue with your current service.And to have to wait 2+ days for a technician to come out is absolutely pointless considering the issue will have likely "resolved itself" by then. So this just keeps happening and happening and happening.....5.30.23: still the worst. have had issues for two weeks that they once again said was something with my device or location wiring. Just received the typical text that says they fixed an outage....the outage they swore wasn't happening....at least be honest that your product is faulty.

Deanna Cook: They just keep sticking it to me, my bill use to be around 60 bucks, now they want 180.!! Lol Can't do it. That's way touch money for something that doesn't work half the time

Devon Barr: Absolutely the worst company on the planet, customer service can’t seem to ever do their job after assuring you they will, then they will send your final payment to a debt collector instead of contacting you.

Kristina Van Sise: Customer service is non existent in this place and on the phone.

Kelly Dejong: Love these people. I have use mediacom for years. Their staff is always so nice and get the job done.

Darryl Derrick: Ran smoothly

Breanne Austin: My bill has risen EVERY year I've been a customer. They don't even tell you it goes up. I noticed today and, of course, the office is closed. BUT, WAIT! They're payment line is open 24/7. Nice. I guess we see what you care about.Also, they're the only provider in my area. That's called a monopoly and I thought those were illegal.

Judy Read: Way too high for the channels. Super unfriendly staff at the main office

cheesy channel: Not helpful, not reliable.

Sue Lynn: Great service until my year promo was up then my bill shot up can't affod

Neil Flake: If I could give them zero star I would. They won't bring services to my house, tried 5 years ago and they said they would never have services on my road. Few weeks ago they installed services for my neighbor down the road(red circle in pic is the pole services are on) Initial Tech and his supervisor said I had to be within 450ft(I measured later and its within 450ft) then they had construction services come survey and they told me it had to be within 300ft. If mediacom would fight as hard to provide a good service as they do to keep someone from getting service they wouldn't' have 2 stars on google. There should be more ways to hold this company accountable for things like this and for what i've been reading on these reviews. Simple thing to just run service up 2 poles to my house, as they have done throughout this town and take my money. So they have already lost over 5 years of money from me, now i'm a jilted almost customer.

Brandon Keene: This has consistently been the worst company I have ever been a customer of. I have given them three chances over the past 7 years to redeem themselves. Their customer service is the worst I've ever seen. The President only cares about the money coming in, not the business, and that lack of compassion travels throughout most of the company. THE WORST COMPANY IN THE WORLD.Update I wrote the above review 5 years ago. Mediacom still provides the lowest quality of internet at the highest unmet promise and highest cost. The internet has outages almost every day, sometimes for hours. Getting a tech to your house is a chore, and even then it might take 5 visits for them to "fix the problem." Which...is only always a temporary fix. At this point I'm convinced the joke is on me. The day another internet solution comes on the market I will switch from Mediacom and never return. The worst company ever, no contest.

Dante Moore: Mediacom more like mediacon they charge you an arm and a leg and can’t even keep to their own motto. I pay for their 1 gig service and only get a tenth of what I pay for. Their customer service is a nightmare to deal with and I’ve only had one technician who admitted that the problem was on their end I’ve had enough.

Mikayla Bingham: Absolutely rude, and completely different story than what I was told on the phone so we went with Verizon

mike riggins: Courteous help and great deals.

Brandon Lauthern: We FINALLY have a solution for rural internet! (...or lack thereof.) The T-mobile 5G home internet package is both affordable and an effective solution for the DISMAL speeds, connectivity, and frankly, the customer service that Verizon had previously offered us. There are no wired options within a mile of our rural home, but the 5G setup we got here was a game changer. Thank you!

Honest Joe Reviews: Little slow when people are waiting and there's only two employees but they are trying

Paige Norris: The kid that helped me initially was great—Kaleb. Second visit—don’t remember HIS name, but he was good too. Last night, 3rd visit, I went in 30 minutes before close and the 2 ladies working were pretty obvious in not wanting to help me for fear of getting done any at all after closing time. Even said that they COULD call customer care to fix my issue but the call might take longer than 30 minutes, so I’d be better off to go to a different store today. Believe me—I will. I’ll call to see if Kaleb is working before I go to this store again.

Brittany Rhodes: Donjai deserves all the raises and bonuses! We switched to T-Mobile 3 days ago and one of our lines was not working. We had spent numerous hours at another T-Mobile store and they couldn’t figure out the issue. We were treated poorly and lied too. Once we got to Donjai’s store, we were treated with kindness and professionalism. He worked on the phone for an hour and a half. He got the phone working! We will be using his store from now on.

Beverly Schmitz: Just as expected... no customer service

Adam Swiggity Swooty: The staff were very helpful, knowledgeable, and patient.

Shari Banning: Raylea helped me with my hearing aids! Awesome!

FristMajor One more time 365: Had to have them hook up Netflix. Thanks

Dewayne Wade: The manager took care of us trading in an older phone for a new one. TMobile had a $400 trade in promo so that made it very affordable.

Trevor Harris: My visit was extremely friendly, professional, and timely, and the representative was knowledgeable in all aspects, including promotions and discounts!

Leasa White: Awesome people

Steve Knight: Nice people. Worked with Raylea on my phone and she was able to get me a new one and help me out awesome service

Thomas Gohn: Raylea is so helpful helped many people including myself.

Teri Smith: Raylea was a VERY amazing sales person. She was very nice, courteous and informative lady. High energy. Everyone needs to go to this store and see for urself.

Cheyenne Reaves: Kylie was very helpful and thorough. She was able to help me better than Apple tech was. 100% recommend asking for her when calling or going into the store.

Thelma: If there was less than one star that is what they would get. Worst customer experience I've ever had. I'm so sorry I left Verizon. They told me they're there to sell phones not help with any problems you have. I'm going to pay the money to get away from tmobile. Very, very expensive lesson learned.

Kyla Mahoney: Verizon had an hour long wait for assistance so we went to T Mobile down the road. We were immediately helped by Jake. He was super nice and refreshingly honest about what we could expect since we live in a rural area. In and out before Verizon even sent a text that we were next in line. I had never used T Mobile before but I absolutely recommend them after this interaction!

Joseph Lawrence: Zack was very helpful and through and clear the whole transaction. Highly recommend Zack at this store!

Hawk: There were 6 people waiting, only two people on the floor, and people doing nothing in the back. Terrible customer service!

Felix Phillips: excellent service

Anastasia Steele: Went here because I was switching my phone from AT&T to T- Mobile. I received my sim cards and because I am not super confident in my abilities to do the change over. Plus it is a corporate owned location so service is impeccable! I am so glad I did as I would not have been able to do it at all. My name was misspelled- had me as the account holder in error using the SSN of the person who is the primary. It was a mess!! Megan was amazing!! She reached out to retail support- to all kinds of support and did all she could to get this fixed. Due to others on the other end of the line it just wasn’t going as it should so she got Melissa her manager to assist. She encountered much of the same issues and had to get to escalations where Kevin in escalations was able to correct the issue and got the switch back on track! Megan, Melissa, and Kevin are total ROCKSTARS!!! Now everything works as it should. This took over 4 hrs to resolve and all three deserve a bonus!! In addition- I saw the other employees working patiently with people who were rejected or dismissed from the third party locations. This location embodies the pride of T Mobile- CUSTOMER SERVICE! They really embody the culture.

Craig Gajeski: Service was quick swapping out my modem with an upgraded one. Giving it 5 stars for their service. 2 stars for their internet. When they first had internet my speeds were upward of 200Mbps and now its at 15Mbps which is horrible. Dont get this internet if you need consistent speeds. They use wifi for their speeds so it is inconsistent. I get 75 in the morning when not many people are using it but then mid day on its at most 20Mbps and thats pushing it. Gave it 5 for great service minus 2 for horrible interner speed. Seems they care more about money and getting customers instead of caring doe their current customers.

Shawn Pantoga: Could not do a insurance claim on my phone

Sparkle dean: Sierra M, at T-Mobile did a great job with our phones and we can't wait to come to Ozark location or she will be located and I expect everyone to come in and check out Sierra M

Joe Talbot: Great customer service but had to wait to long

Sue Lynn: Josh was awesome and very knowledgeable

Enver Medrano: Waited 45 minutes to be acknowledged I was even in the store. I ask a sales rep who could I speak to about getting help and was told that someone would come out from the back.Unfortunately that never occurred.New customer walked in to store and were immediately serviced. My son and I sat patiently as sales rep kept conversations with friend. Very disappointing. Had to leave after 1 1/2 waiting.

Brenda Breshears: We really wanted to switch from AT&T. The sales person got us all excited to be switching went through all that he didn't even ask whose name we wanted it in then said we had to pay a deposit. We didn't have to have a deposit with AT&T so I wasn't gonna pay a deposit to T-mobile.He wasn't able to generate a new code and trying to put it in my name to see if there was any difference. So I was very disappointed. I was able to talk to another person at T-mobile and they got everything fixed up for us. Thank you Melissa for everything you did for us!

Jonathan Vandiver: Donnie helped us at the battlefield location. She was helpful and knowledgeable and went out of her way to make sure we got a great deal. Would recommend Donnie!

Hannah Kendrick: I absolutely had the best experience switching from Verizon to T-Mobile because josh at this location was so helpful and made the process fun and saved us a ton of money . His knowledge of phones was honest and helpful. My family plan of 5 is working great! Love our new phones .🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 for Joshua at T-Mobile

Elkai Ross: The guy that looks like Nicholas Cage is great! I think his name is Austin, ask for him he helped me get everything switch over seamlessly!

Dorothy Girard: This TMobile is the best in my opinion, they take there time to help each customer and Joshua one of the employees helps you so much no matter how long it takes and very patient

Lacey Wright: Austin was FANTASTIC. I told him my extremely low budget and he got me outta there in less than thirty with a fancy new phone and a case with 20 dollars to spare. I had a bit of a problem starting up the phone when I left and called back like 7 times and everyone was just as nice everytime I called back. Seriously great customer service at this location!!

Mary Ann Bonetti: Great staff. Very good experience.

Troy Miller: Helpful staff

James Kaatz: Awesome service! Got a Sim card really fast

Ameri-Drone, LLC: They've remodeled since my last visit 6 months ago. But they lost their repair people, so you have to get your phone fixed elsewhere now.

craig hamilton: Very friendly professional customer service outstanding

Daniel Boren: I have been with them for a few years.

Sue Davis: They were very nice and very very helpful they got me all straightened out I appreciated it very much

Gracie Johnson: Worst experience I have ever had in a phone store. My phone stop connecting to the network due to there system malfunctioning . The only solutions that had for me was to come out of pocket. No matter the choice. Even with insurance they still said i would have to pay additional charges . After buying a brand new phone they didn't help me set it up or give me a phone charger ! Had to go to the one off of battlefield so they could set me up . Extremely disappointed!!!

Choe Evans: Nick and Deshaun did a great job working with us to meet our every need. Make sure you go see them to he next time you excellent service with your phone experience.

Rebecca Haines: Extremely great customer service. I'd also like to give a shout out to Megan on Kansas expressway. She did a fantastic job getting us our new phones

Miguel Rivera: Good

Laura Franco: I was extremely impressed with Katy and Aaron's vast knowledge of all the products carried in store. The both were very fast and friendly at helping us in our smartphone experience. I would highly recommend the North Kansas Expy location.

Jerry Cohen: I went there to get an uprade and Katey was awesome. I was there for over an hr and my service was the best Ty.

Susan Toler: Amazing service! Katy is the most awesome young women! Friendly, out going and amazing!

Debi Thieman: This place is amazing ❤ The people that work there are fabulous and very helpful. This is the best place in town to get great service & a fantastic new phone for FREE when you are a new customer. I will NEVER go ANYWHERE else for my wireless needs. ❤

Chasity King: I lost my phone and had to purchase a replacement phone. Katy was amazing and so helpful in my experience

RJ Meyers: This is a great store been a customer for years always 😉 taken care of

Brandee Benz-Thomas: Lydia was very rude, I came in before 8pm and she said I had to wait til tomirrow. I had cash money and her draw was still opened. The music was loud the gentlemen had to even ask her to turn down the music

M &B: Bad service

Springfield Review's: I went into the Kansas location and got amazing help. I was having troubles on my phone and couldn't even call out, well the customer service of this store is amazing. Aaron made sure to show me how to fix my issue incase it happened again. I would say that the Kansas and Kearney locations always have associates willing to help the customer.

Vickie Green: We went to the Metro store on Kansas Expressway & were helped by Mark he was very nice & knowledgeable

Wendell Bishop: Went in Sunday afternoon for the iPhone SE $99 deal and the young man (Zach, Kyle, Alex? I forget, short four letter name) was very helpful, kind and had me out in under an hour. MetroPCS has come a long way in the past couple years, I’m very impressed with our new phones and the data speeds!

Denise Burkhart: I went to the location on Division at 12:15pm on Sunday. 6.21.20 and there was no one there even though the sign said they were supposed to be open at noon. So i drove to the Kearney location and they were open. I told them about the other store not being open and they said that someone was supposed to be there. The worker called their manager and let them know. I then tried too purchase the new LG K.51 ph they are advertising and they were out of stock. So I then had to drive to the Kansas expressway location to finally buy the ph. I have been with this company for 4 yrs and i have never had such a bad experience with them until now.

Caron Coleman: I have been a customer for 3 years and never had any issues until today. I had 2 lines on my phone and I paid the bill the day it was due. The next day the second person on my phone plan decided to get on their own plan but instead of them calling me to verify my personal PIN number, they bypassed it and completely wiped me off of MY OWN ACCOUNT!!! I then received a message saying that I had to pay an additional $50 to keep my phone on even though I just paid $90 last night. This is not okay and now I do not feel safe having any kind of information thru this company. If you can bypass my PIN number then how do I know you won’t hand out other information on my account?

Chris Robinson: Was there about two weeks ago getting both my girlfriend and I new phones with our new service plan and the customer service reps Jerard and Tim were both very helpful and patient with us especially when having issues on our part and stayed later than needed for us. I'd recommend this store to both family and friends 100 percent!

April Vanderhye: Continually goes out, can't reach anyone, app says we don't even have an account? But they have no problem taking our money... We can't even get ahold of anyone to cancel our service! Stay away, they don't have a horrible rating for nothing!!!!

Fallen family: Service keeps going in and out I haven't been able to watch a 20 minute video for more than a day at this point it's ridiculous and all the other 1 star reviews aren't going to help you get more customers, especially when you can't keep you're internet services up. If this isn't fixed soon we will be getting different internet service.

Matt Kobel: They always look for an out from helping you with any issues. They’re very quick to blame either your set up or other departments. They still rely on customers to not know what they’re talking about in any way. Unfortunately they’re a monopoly in our area.

John M.: Absolute worst internet available. My IP drops 6-10 times a day kicking all of my devices off the internet. I have to reset my modem/router every time in order to reinstate my internet connection. Theyve sent multiple technicians out that tell me my connection is working perfectly. Not to mention when they buried the cable to my house they left a giant bump in my yard leading all the way from the telephone pole,, across my front yard, around the side, and into the backyard where it eventually meets the house. I'll be switching to a Hotspot from AT&T for $20 more a month because of the inconsistencies in their internet connection.

Drew Kifer: Customer service will not respond to problems. Billing issues are frequent. Business owners who have no choice but to use Windstream should plan to spend a few hours each month fighting with Windstream to correct their errors. I have had to follow up with Windstream for months on end and still have not resolved my problems. If you have any alternative at all, do not use this company!

Tyler Dugger: Terrible service from Windstream for every person I know who has it. Straight horror stories.You are much better off with WON Communications.

E Hudkins: Business is on day 2 of no phones and no one will help me.

Nancy Bell: The absolute worst company to do business. After you terminate your business with them, getting money owed back to you is near impossible. Paid our bills on time every single month. Decided to go with a different internet provider once our contract was finished. Now each and every month, they have a new reason for which they hold hundreds of dollars in overpayment. They said they would refund any money due after they prorated our bill. I would not recommend doing business with this company.

Stephanie Marshall: Hey, Windstream! I'm writing to you via my AT&T mobile services! Hello, again!Why is that notable, you may ask?Because I'm in my bleeping living room. We have Windstream Wi-Fi, but the Wi-Fi isn't working. (It's not "down again," it's "still." As in, this has been going on for a full year now.)We pay over $100/month for your services, but have never, ever, ever received the stated download speeds you promise. We get *maybe* the quality of early dial-up on a good day. Your last rep's solution — "buy more bandwidth with our premium package!" — is insulting, ridiculous, and shady AF, as the basic speeds aren't even there. Why would we pay more to not get basic coverage?We're waiting. I can see by the 8 other 1-star reviews that we'll be waiting awhile, but if you ever get around to caring, text us. It's hard to check our email when we don't have service.

Marra 93: LOTS of problems:1. Installer didn't hook up phone during installation. We didn't have a land line to try until after installation. We called, spent 1.5 hours being transferred back and forth, finally got scheduled. Installer did not show on date they set :/ Called again, spent another hour on phone. Finally, installer shows, brings out a piece that the other installer should have left for us......2. We were told one amount ($77) monthly including taxes and fees and when we received our bill it was $40 more? I have spent 5 hours on the phone trying to get this taken care of total, and finally got someone that helped! During our call, the call disconnected and no phone call back? I had to call in again and go through the whole hold, press 1, press 2 call tree again.......This is the only service we have in our area, so there isn't much of a choice. Windstream needs to 'streamline' their departments so that you can call and get everything taken care of with ONE representative, even if it means that they use an in-house system to communicate with the other departments..............take notes about your call so if you are transferred they have some idea what you just spent 30 minutes talking to another rep about..........NO DROP TRANSFERS, when someone spends time explaining a problem with you, DONT JUST DROP THEM TO ANOTHER REP!!!!!!!!!!! Take a little time to explain why they are calling before dropping the call.......

Robert Morin: Absolutely disappointed that Windstream has the monopoly on Internet Service for my area. I feel over charged for lack luster internet service.

Cindee Eden: Sounds like you need to get a real job!! Thanks for me not having to deal with a horrible BS company!

mo co: They,could not find my property 3x's for install even though it was on the only Highway in town,Cost me 100's of dollars in gas driving there to meet the installer for a no show.I went to the top after talking to many supervisors to no avail.Don't use the phone number they init. give you on any printing as you mite eat the cost in the end .After 3 weeks I finally called hughesnet ..They were great,installed me in 2 days and had no trouble finding my easy to find house.Found out later from the locals that Windstream has terrible reception and Internet and service as it was down all the time .Hughes net has a sattelite.Hope this saves someone else from my hours of expense and aggravation.

Deidre W: TERRIBLE! HORRIBLE! WORST EVER!!Imagine every word being horrible service and apply it to this company.I have to call in WEEKLY and sometime a few times weekly to have them fix our internet....and guess what? THEY NEVER FIX IT. EVER. They send ignorant techs out who know NOTHING. I had to help a 55 year old tech out....who by the way was a total jerk and told me since I was a women I had no idea what was really wrong with my internet...if anything was. I told him if he was gonna be a (censored) a**hole he could just leave my residence. Then I called his supervisor and reported him. They said "he won't be assigned to your residence again."THEN THE NEXT WEEK I HAD PROBLEMS AND THEY SENT HIM OUT AGAIN. I told him when he got here to get the hell off my property and get someone else to help.Worst company ever.