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L B: Where did my bad review go? I had a review on here that seems to have disappeared. Hmmm…Beware of this company and CW. My group started off with a wonderful agent for a trip in 2020. Then the pandemic hit, our agent left, and we got transferred to CW. We obviously had to postpone our trip and were issued credit vouchers. We needed help to reschedule everything and make it work.Every time we called or emailed CW, we would get a message that she was out of town and would get back to us sometime after she returned. Some of the decisions we had to make were time sensitive! It was horrible. We ended up talking to a Viking rep ourselves several times to get our flights scheduled and get things straightened out.Never again will we use this place.

Drew Conger: If I could give 0 stars I would have. It’s been that bad. If you are looking for a travel agency DO NOT USE Brentwood Travel! We have had the worst time working with Cathy, she is terrible at responding and has a horrible attitude. I have finally given up trying to work with them at all. I even requested to work with another person within the company and they refused because Cathy had already ”started” working it. They are not worth your time and will only waste yours….. thanks for nothing Cathy.

Julie Siderfin: Cathy Robinson at Brentwood Travel gave us excellent customer service, going the extra mile to solve an issue we had on our cruise.

Brenda Arnold: Thanks for sharing details we're going in our trip to Las Vegas

Lisa Grimm: Annie at Brentwood Travel is amazing! I lived overseas and traveled a lot. I’ve never needed an agent but when I was in a tight spot for a last minute trip, Annie came to the rescue! Highly recommend! Ask for her by name!

JC: Cannot stress enough to not use the company. Wedding part of 20 that was asked to use this company by the bride so we could all coordinate flights/rooms etc. NEVER get any proactive information from our travel agent, any time you call you get voicemails that don't get returned. Emails go unanswered for months even when cc'ing the Vice President of this company. I have worked with other agencies and this is by far the worst experience I have encountered. This is not simply the experience I have had, all members of our traveling party have suffered this same terrible excuse of customer service. Do yourself a favor and never get involved with this "travel agency".

Allie Edelman: Positive:Professionalism,Quality,Value

Alex Wilcox: Brentwood Travel was nothing short of amazing! My wife and I used them to plan our honeymoon and it was everything we could have dreamt of. Christine Wolff made everything so easy and smooth for us. We simply gave her our dreams of the trip and she gave us multiple options at multiple price points and helped us picked which resort was best. We will definitely be using them again for further travel!

Benjamin: We've worked with Christine at Brentwood Travel to book two vacations now and she’s been wonderful! Offering good options, fighting for you as a customer, and always courteous, she’s a good person to have in your corner as you work through the hurdles that come with vacationing. We had a family emergency before our first trip and needed to cancel within 24 hours of departure. We would have been lost trying to navigate how to cancel everything ourselves, but Christine worked with the hotel, airline, and travel insurance company to ensure we didn't have to worry about anything and could just focus on home life. She ended up helping us re-book a few months later and we had the best time.Brentwood Travel is thorough, responsive, and flexible and should be looked at as your next travel partner when booking your vacation.

Amanda Hancock: Christine was wonderful and she made our vacation experience stress free! She provided us with multiple resorts in Mexico to allow us to look at which location would be a best fit for us. She was able to answer all of our questions about what the resort offered such as water sports, etc. Prior to leaving she sent us a folder with all of our travel documents and any other important information we would need which made packing easy. Once we made it to the airport to head to Mexico we faced a major delay in our flight and were worried we would miss our connecting flight into Mexico. Christine answered my concerns promptly and was already looking for other flights just in case we missed our connecting flight. We can’t wait for her to help us plan our next vacation!

Eddie Dean: Great place to schedule a vacation.

Samantha Stitch: Stacey made it so easy for my husband and I to make our honeymoon go as smoothly as possible! Even with some cancellations due to Covid-19, we got to reschedule our trip and got and even better deal with upgrades! She explained everything for us since neither of us had ever been out of the country, and had everything laid out for us to make it effortless on our end! She really went above and beyond to make sure we had the best honeymoon with some surprise perks at the resort when we arrived! Thank you Stacey for all of your help! We will absolutely go through her again next time we travel!

Dan Bortz: I have used plenty of Travel Services and I found my forever Agency with Brentwood Travel, more specifically CTA Christine Wolff! We booked a guys trip to Mexico and it couldn't have been any more easy! Christine's responses were prompt and she is always so pleasant even through emails. With Covid-19 our trip did get cancelled and again this is where she shined! She was prompt in starting the process of getting our money back and making sure we had all the information about what was going on. We definitely plan on booking again as soon as all this craziness is over!!

Jamie Huse: I have worked with Brentwood Travel for two separate trips and now always recommend them to my friends or family looking for a travel agency. They have been respectful of our budget, very responsive, and patient - which is huge for me because I have a hard time making decisions! Most recently I worked with Christine Hakenjos and our trip unfortunately had to be cancelled due to external reasons, but throughout the whole process she was incredibly informative, provided tons of options to best fit our needs, and made sure all our questions got answered. I wouldn’t book a big trip without them!!

Todd Mandel: I have used this travel agency for over 30 years. The travel agents are extremely knowledgeable and very helpful in planning your vacation. Although you can go online you will never get the one on one help with a real person like Brentwood travel. My favorite travel agent is Ann Fendelman. There is no one that can match her skill and experience by far the best.

Jodi Maslin: Many THANKS to Leigh Cardwell for all of her help in making our trip possible and a nice surprise for my husband’s birthday. Since I hadn’t previously traveled to Mexico, I felt overwhelmed when searching for resorts myself. Leigh priced out many options for me to find the perfect place and within my budget. She was patient and so very helpful. Every aspect of the trip was perfectly managed and stress-free. The flights were easy, the transportation to and from the hotel was superb, all of the logistics were smooth and on time…we literally didn’t have to do any work or manage anything (other than our tequila intake!). This was easily the best vacation either of us has ever had – and we have both traveled the world!As for the resort, I cannot adequately explain how beautiful and truly amazing the Valentin Imperial Maya is. The rooms and grounds are so beautifully kept. It really took all 7 days to take advantage of all this resort has to offer, including the incredible restaurants, the beach, the pools, etc. We LOVE that the resort is so fitness friendly as well – they have a great mix of activities on the schedule each day and it’s difficult to try everything within a week’s time. During our Monday – Monday stay, no two days were planned the same. The entertainment staff is TOPS!! We highly recommend this resort with Leigh’s help and we will definitely be returning!

jim allen: Through Brentwood Travel, we found Secrets the Vine Cancun and it was as described, an upscale, luxury all-inclusive resort. Thanks to Brentwood Travel, we had a lovely vacation. The hotel was one of the cleanest we have been in, 5-star service and food was excellent! Highly recommend. Thank you to J.V.!!!!!

Debby Grossman: In 2003 we scheduled our first trip to Hawaii. I don't remember who our first agent was but it was a wonderful trip. I just remember the Champagne that was sent to our room by our agent to welcome us.We have used Ashley Curry from Brentwood Travel ever since then. We've always done domestic trips and this was our first international trip.We arranged a European river cruise on the Rhine with Ashley. She recommend Avalon waterways.Since this was our first international we were a littlenervous but everything was perfect. I know that there are a lot of things that could go wrong but that is avoided with an experienced agent and agency.We look forward with confidence to our next adventure!

Dan Cowell: The best people. Ready to help. Knowledgeable

Miguel Teixeira: Defamator company!!

Edona Hyseni: Positive:Professionalism,Quality,Responsiveness,ValueHighly recommend! This is the best service I've ever received when travelling, they were quick to respond and gave me the lowest air fares when compared to other companies. I will definitely be using them again in the future.

Shaban Jusufi: Booked airfare in November 2019 for summer of 2020 then covid happened and had a voucher for 2 years…wanted to use the voucher for 2021 and called them up and they said it would be $400 more. Asked for a refund which they gave me but shorted me $180, never told me that they would short me over the phone. I wouldn’t recommend these guys to anyone.

David Harkcom: Great service you just can't find in the US anymore.

Hannah Delon: Positive:Professionalism,Quality,Responsiveness,ValueAnes helped my family and I plan the best vacation ever! He was so professional, kind, and you could tell he cared about helping us in every way possible. My children loved the resort where we stayed. I highly recommend using this agency and have nothing but positive things to say.Hvala puno!!!

tefik dullovi: Positive:Professionalism,Quality,Responsiveness,ValueI have been a long time customer with World Travel Customer service is top notch I am extremely satisfied

Vita Hirkic: I booked a trip to Europe last year through World Travel with Ela. She was very nice and communicative. I plan to go on another trip this summer and I called World Travel and was told that Ela no longer works there. I spoke with another lady and gave her dates and destination. I didn’t hear anything for 2 days so I called back. She said she is still working on it and will give me a call. Never did and that was almost 2 months ago. So I decided to not call anymore and take my business elsewhere.

Tanja Kovacevic: They always find good conection flights, Hazmina was really nice

Ilia Mici: Excellent service. They work with you to find the best deals available.

Laurie Gaba: Love this place ela is the best

Taunya Valci: My husband and I booked a vacation to Riviera Maya, Mexico last year through this company and they were awesome. I'm an unusually demanding,spoiled brat(there I said it!) and they impressed even me. Our travel agent was patient, knowledgeable, and spent the extra time required to custom tailor an an all inclusive package to our needs. I was pleasantly surprised; we had a miniscule budget to work with because we wanted to save tons of money for tours, since there is so much to do in neighboring Cancun(I knew because I'd been there before, but it was my husband's first time, so I wanted him to experience everything the area had to offer).We did an Apple square deal , which is a great way to ensure a 5 star resort at a discounted price...we will be doing business again very soon with World Travel and for the years to come as both my husband and myself are avid travelers. Thanks again, for the impeccable service!

Gary Pemberton: Great place to do travel business, reccomend them.

Scott Smith: Someone answered the phone like they hated their job and then just waited for me to speak. I asked if this was world travels and they said yes and another silence. I never do business with people that make it clear they do not care about the customer.

Mallory Stimac: We cannot thank Haylye and Altair Travel enough for organizing the perfect trip for us. Haylye planned our honeymoon in Italy and organized everything seamlessly. She was so prompt and planned an itinerary for us that fit in everything we wanted. Our hotels, tours, and transfers that she arranged for us were all fantastic and we would not have changed one single detail about our experience. We can't wait to work with Haylye for future travel.

Roshon Roberts: Poor serviceWe will never use this agency due to poor customer service which resulted in my husband and I losing our money to a planned trip due to the death of my husband brother days before our trip and the funeral being on the day we were scheduled to depart✈️. We were told we couldn’t make any changes to our trip or any refunds😡😡😡I think there should be some exceptions since death is out of our control. We had a bad experience from day 1 and will never use Altair services again and will not recommend to anyone.

Pat Mayer: Hayley was very helpful in helping us book a trip to Huatulco, Mexico. We decided to go with friends who had already booked, and she made sure to get us the same arrangements so we could travel together. It all worked out well, no snafus along the way. We appreciated the ease of using Altair.

kim herdler: My husband and I used Altair to plan our trip to Italy and we could not have been happier! Haylye did an awesome job planning our itinerary down to the finest details. We visited Rome, Florence, Venice and Tuscany. The hotels, tour guides and drivers that Haylye selected were all fantastic and our trip went so smoothly. We cannot imagine trying to book all these details on our own! Altair takes the worry out of planning a detailed European vacation! I highly recommend Haylye and Altair Travel!

Shane Cole: Haylye did a fantastic job booking us a wonderful trip to Cancun on very short notice. She was very quick to answer any concerns I had along the way. We will definitely be reaching out to her the next time we're ready to travel!

Don Dibbern: We had a great experience with Altair. Our agent Haylye Lux did an outstanding job. I tried to plan a trip to Iceland on my own. It seemed impossible. I called Altair and Haylye set up an awesome trip for us. My teenage son even enjoyed it!Iceland was gorgeous in the winter. We saw the Northern Lights, saw awesome country, learned a ton about Icelandic culture and had great food and drink.Everything went off without a hitch. I highly recommend Haylye and Altair.

Phil R: I never received a response to an inquiry I sent from their website. While they never responded to a travel request they didn't hesitate to sign me up for their newsletter. I am a Big 550 listener and am disappointed about this recommendation from McGraw Milhaven, he is usually spot on. I've made travel arrangements elsewhere.

William stanley jr: Just browsing right now

Bill Verhonik: Haylye did such a fantastic job planning our Hawaiian vacation. The hotels & beaches were beautiful. Her attention to every detail made the process seamless. We will definitely use Haylye & Altair Travel for our future travel plans.

Missy Kohl: If I could give Haylye and Altair Travel 10 stars I would!!! We used Haylye to help us plan our honeymoon and it was the BEST decision we made for our wedding!!!!!! Haylye made it so effortless for us. She took our Alaskan Cruise idea and made it into the trip of a lifetime. During initial planning, Haylye started with cruise-line options. She and I discussed over the phone, the differences between two cruise-lines, the prices, the dining, the reviews, and some of her personal experiences working with and using these lines! After making our decision she, booked for us, helped us get an amazing room, booked our speciality dining experience, book ALL of our excursions and sent us our travel information. Every few weeks up until the wedding week she would update us on what needed to be completed when. She was my Honeymoon GURU. I can't say enough about our Altair experience with her! Wedding week she mailed me a folder with all of our travel documents, which made traveling from florida to alaska so simple! She kept in touch with us every step of the way and I am beyond thankful for her!!!!! You will not be disappointed booking a trip with any of their staff! As stressful as travel can be, she made that the easiest part of our entire wedding. Thankful x10000000.

Donna & Randy Rue: This Scotland/Ireland vacation was more beautiful than I expected! The hotel accommodations were gorgeous! The tour guides/drivers were extremely knowledgeable and entertaining. We appreciated their input for local places to visit for our free time. The only downside that we would share for future travelers, is the constant/daily moving from one town to the next, especially the second day of arrival. This does not accommodate delayed flights and/or lost luggage. Overall, these countries truly were breathtaking! Well worth checking out for the infamous "bucket list"!

Lostcause L: Nora was awesome. Always available to answer questions. And for the most part the trip went well. On the downside things are never perfect going outside the US homeland. The pick-up wasn’t in the VIP area as requested and we didn’t use any of the rewards. It was just so much to do and it was our first island vacation. It was one of the best times we’ve had on a vacation so we will always remember this trip.

Amanda Horas: If you're contemplating using a travel agency, choose Altair Travel! My husband and I knew we wanted to go to Italy, but we were unsure how to make sure we were able to see everything we wanted in 2 weeks. I told Haylye that I wanted to spend time on the Amalfi Coast, have a quaint experience somewhere in the Tuscany/Chianti region, and enjoy some touristy things in Rome. Haylye was able to quickly turnaround an itinerary and set us up with specific cities, hotels, train tickets, tours, and private transportation to make sure we were able to see it all. She made our trip 100% headache-free so we could fully present for the experience. We did not have a single delay or hiccup, every private transfer was awaiting us ahead of time, and the overall logistics ran seamlessly! Our trip and the memories we made would not have been possible without her and the Altair Travel team!

Toni Ashby: Just returned from a fantastic trip on The Regent Explorer. Becky arranged everything and it was fabulous. We appreciate her help and attention to detail.

Robin Kwiatkowski: Haylye did an amazing job as our travel agent. She set us up to go to Washington DC and it was a wonderful vacation! It couldn't have been any better! Thanks to Haylye and Altair Travel. We will definitely use them again!

Mary Ward: We had a great time at Secrets Huatolco. We never would have known about this had it not been for Haylye at Altair. We simply told her what we were looking for and she found us the perfect resort. She took care of every detail, making the process seamless. We will definitely be using Altair for future travel needs.

bernard5821: I spoke with an agent 2 days ago about travel to the Savannah/Hilton Head area. The agent wasn't versed on the area but promised to call back after doing research. I hope to hear from someone soon.

Nathaniel M: My wife and I just got back from a two week European vacation that spanned 6 cities in 3 countries; we would like to thank Altair and specifically our agent, Haylye, for an unforgettable trip for our family.Haylye was extremely approachable, helpful, flexible, and friendly throughout the entire process. When her initial itinerary was a little bit above our price range, she helped us figure out where to cut costs in order to meet us where we were regarding cost and fullness of experience. As a nervous traveler, I was especially grateful for Haylye meeting with us multiple times before the trip in order to address any worries or concerns we had before the trip. She made us feel extremely prepared before we left.Once vacation time arrived, the trip went by relatively seamlessly and exceeded all of our expectations. When the rare hiccup occurred, Haylye was there for us immediately to help us sort things out and get us back on track despite the time difference. We could not have done this trip without her!!!I highly recommend Altair and Haylye to anyone who wants a stress-free, memorable travel experience from a company and agents who really care!! Thanks to Altair and Haylye!!! We will be back!

Kelsey Babson: We had the best experience! Haylye, who we worked with, was extremely helpful and went above and beyond to help us have the best vacation! We will be using again, and I always recommend them to my friends and family!

Erica Gramke: Sandie was absolutely awesome with helping us plan our honeymoon! She helped us decide on Sandals Antigua and it was magical. She took all the stress out of planning and made it so easy!