Best Relax Chair Shops In Kansas City Near Me

Christina C: I purchased a Mastercare Swedish Inversion table from this location on 30-April-22. $999. My cosmetologist recommended the store and the inversion table because they allowed him to drive there every day for a week to try to table out before investing in it.The staff was educated, friendly, and helpful. They allowed me to use the table and walked me through the steps. The cost of the table was expensive, but they also were able to take my FSA medical card.I've had lower back pain for most of my life which worsened within the last 8 years. Scoliosis in my lumbar, a vertical bone spur between my L2 and L3 lumbar, stenosis, early stage spondylitis, and degenerative disc disease in my cervical spine. Oh, and inflammatory arthritis.I recently I pinched a nerve in my neck, likely a bulging disc. Sharp and burning pain into my shoulder and hardly any range of motion in my neck. Nothing was helping, including Meloxicam and Gabapentin. Physical therapist booked until June. I used the inversion table 3x for 5 minutes at a time on day one. Woke up on day 2 with zero lower back pain and at least an 80% reduction in pain in my neck. No more burning pain in my shoulder and occasional sharp pains. I doubt I'll need physical therapy now.Obviously the inversion table works and it was worth the investment. The table will save me thousands of dollars in medical bills. I'd highly recommend this store if you have spine health issues.

Kelly Etter: Went to the store to get my husband a new office chair because he’s been having a lot of back pain. The experience from looking to delivery was awesome. The salesperson was incredibly knowledgeable and made great recommendations. Even suggested removing some features to best suit his needs. Clearly they care about customer service. Delivery came a week later and was top notch as well. We also picked up some great pillows. Highly recommend this store!! Will definitely be back!

teresa bryan: Found the only pillow I can use for my neck here, although it was over 130.00.. still... a lifesaver.

Steven Zin: Horrible Client ExperienceI am honestly not a person to leave reviews like this, but after spending so much money on a product, I cannot believe the poor level of customer service I have received. I purchased a high end massage chair from Relax the Back in Overland Park. The service/experience from them has been absolutely horrible. When they moved the chair into the house they had sent movers not prepared to do the job. The movers were upset when they were told that they needed to move the chair upstairs, which was always the case. I measured the area as I was told to measure and it fit according to what I was told to measure. They refused to move it upstairs and dropped the chair off in the wrong part of the home and simply left….The movers were very upset and showed a horrible attitude the whole time. The two people that came the next day were obviously upset that they had to be there and ill equipped to handle the job. I believe one was a manager or owner of the location. They took the sides off the chair and begrudgingly moved the chair upstairs and reassembled it. On the way up the stairs they damaged a couple of 2 story tall walls. They damaged the walls and assured me it would be handled. I had faith that when I would ask for reimbursement on this it would be handled. A few short months later I decided to sell my home. Because it was such a big deal to get this unit in I called RLB and asked for help disassembling it. When when I asked for help dismantling the chair (which I was falsely under the impression needed to be taken apart to safely make it down the stairs without damage) they refused, sent me a link to a YouTube video and told me to do it myself. Then when I asked for reimbursement of the painting cost(full 2 story ceiling height walls) they rep made the snark comment about it being 6 months later. The cost of this was $450 due to being such high walls and the entire wall needed to be painted to make sure it matched. After the gentleman that damaged the wall assured me it would be taken care of I received a snarky comment like this and resistance to pay it? Sorry I did not get to painting the home until staging it for a move. Your person/manager could have cut me a check the day of damage just as easily and been done with this…… I asked for reimbursement and I am still getting the same resistance and headache that I have dealt with from this company. The sent me a check for a 3rd of the cost and I returned it to them as I do not agree with this amount settling this. The entire wall needed to be painted to match on both walls and again they were two story walls. I have sent an invoice from a professional painter and they have simply refused. The money is not the issue, it is the principle. They stated the request went to corporate from what I am being told and this is still what I am dealing with. I am frustrated and I am done. Keep the money. Honestly, at this point I am besides myself with the poor service I have received when purchasing a $10k chair. You have overwhelmingly ruined what should have been a great experience for a large purchase. Buyer beware.

Richard&Tera Holland: My experience was excellent! I purchased a Cozzia massage chair and I’ve been very happy with the entire process.

Madeline Shay: Rita and Amanda both are wonderful to work with! They are knowledgeable, kind, and patient working with me. Great products and staff, would highly recommend!

Paula Wright: I Purchased a mattress from the Overland Park location and have had nothing but trouble with customer service as well as the product since that time.I went in after being diagnosed with lupus, and Sjogren’s syndrome needing a mattress to help with significant pain issues. I was talked into trying and anatomic global product and guaranteed that if I had any issues I could absolutely come back in and consider a different mattress. Within the first 30 days, I knew that this mattress was not going to be a good fit and return to the store to discuss this issue with the manager. At that time, he indicated the only option I had would be to contact the manufacturer and discuss getting a replacement. I am currently on my third replacement.I have attempted to contact the store owner on multiple occasions over the last few years, and have been told by the manufacturer that Tom, the owner of both Omaha and the Overland Park Store would need to create a refund in order for me to transition out of these mattresses and get back into a Tempur-pedic which is what I have wanted since this nightmare began. Over the years, the store manager has never returned my call and I feel extremely frustrated and believe that the customer service provided has been horrific. The manufacturer explained that she is able to work with Tom to make this right, and has done so with other store owners, but he needs to reach out to have this conversation.Please do not take the time to go to either of these stores if you are not prepared to take a loss on a huge investment. I found the process to be extremely disappointing and stressful. A zero stars is a more accurate rating.Paula Wright

Kathi Fern: Great customer service! I bought an Andrew Leblanc X Chair in 2012. After 20 years of lower back issues I finally found relief! After 10-12 hour work days 20 minutes in my zero gravity chair makes a huge difference in both my pain and stress levels. After 7 years of service my chair has a mechanical issue. I called the Overland Park store and was immediately given all the information I needed to arrange for the "no charge" replacement parts. During the brief wait for parts I visited the store and asked to sit in a X Chair. I was made completely welcome! I will repair my chair and enjoy it while possible, but when it's life has been lived I will be back to purchase another 🙂

DiAnn Jones: I purchased a side contour pillow for relief of neck and shoulder pain. I would highly recommend it. My husband and I also purchased the relax the back memory foam mattress, we absolutely would not recommend it to anyone. My husband of average size sinks to bottom and I feel like I'm sliding down hill all night! The mattress does not have the support we were told it would have. An absolute waste of $$$ as Relax the back has a non return policy and does not stand behind their products.

Juli Crenshaw: This is a really nice store with quality products. I worked with Tom who was very helpful and understanding. I would totally go back to look at the inversion tables like the teeter. If you have back problems this the place to go.

Vernon Long: They allowed us to check out the massage chairs

Justin Fox: High end products with quite a bit of customization on many.

Greg Thompson: We visited this store while shopping for massage chairs. Although they didn't have the most chairs to choose from, they had the best quality and brand variety to choose from. The staff was very friendly, knowledgeable and helpful. If you are looking for the very best massage chairs in Kansas City, this is your store. They also had many other chairs and products to help ease strain and relieve your back while at work or relaxing at home. I highly recommend visiting this store, it's not inexpensive because they are offering products of the highest quality, but their prices are fair and reasonable on the products they do offer and many appeared to carry special service and warranty periods not offered elsewhere.

GWMuffins: Very helpful sales staff....lots of great info, will be purchasing an inversion table soon.😊

Tom Adams: Great store the staff is well versed in back and neck type problems can help solve your pain issues I was sent by my physical therapist and found the best pill for my neck it was great I really recommend it.....

Aline Moore: My husband and I want to thank the staff at La-Z-Boy for their assistance in helping us select furniture for our home. Jillian, Jennifer and especially Kerstin were friendly, courteous and professional. We look forward to future visits to this company. Thank you!

Deb Lumpkins: I knew what I wanted, and the salesman didn’t waste my time. He directed me to the furniture that met my needs, and quickly found what was in stock and how much it cost.

Janet Mccarthy: My mind just went blank, I can’t remember her name. She was very, very knowledgeable about the furniture, very professional

Lynda Stoor: La-Z-Boy in North Kansas City was amazing to work with for the purchase of our furniture. Not only did they offer their greetings and help immediately as we entered in the store, but as we were going around and looking, they would check on us to answer questions and see if we needed any help, consistently but not in a nagging way. Then when it came to our final decision, Joe had their in-house interior designer come over and help us figure out how it would look best within our room with the idea that we we had in our minds eye, and she showed us the colors for the walls and flooring that would go along with furniture, she gave us a computer print out of how those particular colors look together and it just really helped us to be able to make our purchase. She helped us also pick out assecories that would go well with our new red couch set:) It was a very injoyable experience! We will definitely go back there to purchase furniture.

Susan O'Dell: Walked and looked around at several pieces along without salesman following us. Picked out the one we wanted.

Lenora Matters: Aurora was wonderful to work with. Very knowledgeable and will to ask colleagues when she did not know the answer to a question.

Jody Mendes: Bruce (the associate who assisted us) was outstanding! He listened to my needs and was able to direct us to a blue leather recliner that was ideal. It was also significantly less expensive than the one I had been considering online and was on sale (Memorial Day). Bruce was personable, knowledgeable and went above and beyond with getting the delivery to me on my birthday.I noticed after the delivery was in process that I hadn’t updated my address from 2014. I called the store before opening and Bruce answered, agreed to contact the driver and make certain they came to my current address. (The delivery driver and his partner were both extremely agreeable and pleasant, especially given that they were working on a holiday ).

Perry Woods: Excellent service. Went to buy 1 recliner and ended up with 2 different style of recliners.

Charlene Steadman: We went in to buy two recliner chairs and Aurora was very friendly and helpful. She gave us time to look by ourselves and time with her, which was great.

Jennifer Kariker: I had a great experience. Jennifer was my sales assistant and was very helpful and knowledgeable.

Denise Zeller: Love lazy- boy products. Saw they were having a Memorial Day sale and my husband needed a new chair. Purchase was quick and easy. Joe Peterselli was nice, helpful and knowledgeable about different chairs. No pressure sales made our shopping experience no hassle or stress. Thank you.

TC Ball: Aurora was so helpful! I'm really looking forward to receiving the furniture we ordered.

Alice Smith: We found a chair among the largest selection yesterday, Jillian was very helpful & courteous! Our experience at the La-z-boy showroom was terrific!

Gale Lindaman: Sales person was very helpful show room looks wonderful we love lazy boy furniture

Barbara Gordy: The five stars are for Aurora, our design associate. She was very kind, patient, and helpful. We won't know about the chair until after we get it and have used it awhile.

Lee McMichael: We have made several purchases at this store recently and would recommend it to anyone. Aurora made us feel very welcome and answered our questions as well as giving us some good advice.

Kevin Montgomery: Very good selection of recliners. I found just what I was looking for. I had a very helpful and knowledgeable salesman.

Julie Eubanks Battle: Super nice sales staff...Jennifer was great. Gave us space to explore on our own and then there when we had questions.

Cheryl Sharp: Everyone I encountered was very helpful and knowledgeable. I would definitely purchase from them again.

Melva Mahoney: Jennifer and Gillian are the best!! So courteous and knowledgeable. Highly recommend. I’m

Ben Keefe: The quality is unquestionable and the look is stunning with an incredible craftsmanship. We purchased this as a generational table that we can pass down someday and I could not be any happier with this purchase.We never felt any pressure from start to finish. Our sales associate took her time and walked us through a ton of options. We went with the Breckenridge because we specifically like the solid, heavy feel and have NOT been disappointed.They were upfront about the time it would take to complete but the anticipation was worth it. It took a little less than six months to get the table but that was early! The team that delivered it was very professional, took their time, didn't bang into anything while moving it in and explained everything about the care of the table.Lastly, you get what you pay for and it's worth every penny.

david hazels: I wanted an Unruh table for a long time before I ordered one. It was worth the wait! I ordered a table and a bench. Absolutely gorgeous workmanship! I am so excited to have such a beautiful piece in our house! Bonus- they were super at communicating regarding the order!

Brandon Judas: The quality of the table is really good and it fits our space really well. It was definitely worth the wait.

susan kelley: We love it! It is perfect in every way and well worth the wait for something so finely crafted! Great service as well!

Duane Cheesman: The dining table is extremely well constructed and finished as expected with Unruh's solid reputation, including a lifetime warranty! Most furniture today is manufactured overseas and is finished with some type of paint that will eventually chip or peel. Unruh allows you to select the type of wood and uses a high-quality stain that is covered with an extremely durable water base topcoat that will last forever.The Unruh staff helps you through the selection process and keeps you updated on the construction of the furniture. I liked the no pressure process and payment only when the furniture is delivered.

Patrick Kittilstad: This heirloom quality Bakers Field table completes our dining room. The color, finish, construction and sight lines are outstanding. The whole experience with the Unruh team was awesome as well. Just do it!

Jen Houston: The Dufare sideboard provides great storage with a timeless design. This piece will be enjoyed by our family for decades.

Amanda Sanderse: We had a great experience from our initial meeting with Scout, who helped us pick the perfect size and finish we wanted to the delivery men who took their time and made sure everything was perfect before they left. Having the samples of wood and finishes was very helpful.

Kurt Weishaar: We love our beautiful sawyer table and it fits our dining area perfectly. The craftsmanship is fantastic.

Nick Yecke: Incredible experience and beautiful table. We had to wait about 6 months for the table, but it was well worth the wait. As beautiful as the table is, the customer experience was even better. Simple, streamlined and thorough. Thanks Unruh!

Zurab Tsereteli: Great quality! Only negative, it took 4 months to complete my table. But company was up front about delays.

Robert Bonney: The Colby table fits perfectly in our casual contemporary home. We love it!! Their service and table warranty are outstanding.

Amy Gaul: I am so impressed with the care and craftsmanship put into my new dining table and bench. They are even more beautiful than I had hoped. It fits perfectly in my long, narrow dining room. I absolutely love it.

Ashlea Withers: Very beautiful piece of work. The personalization of size, materials, and finishes is terrific. My interactions with Unruh were very quick and professional. I am in love with our new table.

Sharon Reade: We absolutely love our table. This table will be in our family for many years to come! Unruh Furniture did not disappoint.

Cheri Milligan: The Dearborn table is perfect for our built in seating area. The legs make entry access easy and the color is exactly what we wanted. Definitely worth the wait

Adam Schlicht: Excellent customer service.. excellent quality.. beautiful table and bench.... can't say enough about this company. You can tell that they are very proud of creating high quality pieces of furniture that will last a lifetime. Chairs in the attached pictures were purchased separately but table and bench were from Unruh.

Denise Tomasic: "We love the clean lines of this table and the excellent craftmanship. With the addition of the leaves, our entire family will be able to enjoy meals at this table. No "kids table" needed!"

Teri Townley: We couldn’t be more happy with the beauty and excellent craftsmanship of our Baker table! From the start to the finish, a great experience. A true family heirloom!!"

peter beren: our bed is very well made, solid. Great mattress support. Very functional drawers.

Scott Schiesl: I ordered a sectional and was told it would be 8-12 weeks. It has been 25 weeks since I ordered it and now I can not get the business to email me back. They have disconnected their phone number so no one can call them. I have never had a worse customer service experience in my life.

Tre Bess: Stole my money. I bought furniture from them back in June 2021 and they said it would be arriving in Aug - Sept. Spoke with them in August and they told me mid Sept. Tried calling them beginning of Oct, phone number is no longer working, website says closed and drove by the warehouse and it is completely empty. I've tried emailing them and I get nothing. I would like my furniture or money back.

Chris Routon: They won't answer there phones . I Had to contact there delivery company and was told if your furniture isn't in there warehouse NOW, then you won't be receiving it . I contacted alissa baker on Facebook multiple times commented on there page an posts an they blocked me ! There a joke . I got my money back from my CC company. An I'd advise you do the same .

Tony Gipson: They totally took our money and ran! We paid half for the new couch and now it looks like we will never get it!

giordana rock: Ordered recliner and sectional in April 2021. Received recliner first week of August was told the sectional would be 2-3 more weeks. September 1st received e mail stating the factory experiencing continued delays on this model and they are expecting a large quantity ready to be shipped out October 1. Now they will not respond to emails store number is disconnected and store is closed! I want my money back!

Tinaris Watson: Yeah I ordered furniture back in June and I was supposed to have it by August but only 3 of the 6 pieces came in by then. They look amazing btws (I mean seriously I love the half of my modular couch lol) Im glad I got something and Alyssa was amazing during the process. Idk what happened but she stopped responding. I paid them $1100 and held the rest until I got the rest of my furniture but for what I have I still overpaid. I really believed in these guys. Alyssa worked so hard. Hopefully they get things figured out. If not I just want a refund for what I overpaid so I can get the other half of my couch.

Joel Pruetting: We ordered a couch in July and we’re supposed to get it delivered in October. We called and their number is disabled. We emailed and FB messaged them and no response.They closed and didn’t notify anyone. I called the delivery company number and they don’t answer either.I’m in the process of working with my credit card company on disputing the charges.

Courtney Campbell: Ordered a sectional mid-March and owners were responsive when I asked questions about the status. Mid-August, they have stopped responding and now the storefront is vacant, the phone number is no longer valid, emails are left unanswered, and social media comments/messages are deleted and/or ignored.I have been patient and kind because I know these last two years have been hard. I also know that there are significant manufacturing delays which I was told to expect when I ordered. But I am ready to receive my furniture or a refund at this point. I hope to hear from Alissa or Nick soon regarding my order.

Ella Cobb: I ordered furniture back in June 2021 and have yet to receive it. Ashley initially told me the end of August early September but when I contacted her in September she told me November...I just want my deposit back...fraudulent business and it's time to contact the news.

Dylan MacKay: Has anyone been able to contact the owners? I ordered a sectional in May with no update and have tried calling, emailing, and finally had to make a long drive in person in mid August just to find out it would be another month at least. The voicemail box is full. I have called dozens of times and no one has ever answered. The store hours have been taken down and show as temporarily closed. I’m not going to assume anything but, being available for discussion does not appear to be a priority.No post on their Facebook or Instagram for the reason of their “temporary” closing. No signage on store front either. My comments on their Facebook asking for an update were deleted and I can no longer send them messages.Update: Don’t even attempt to contact them, just get your money back from your credit card companies while you can.You can find the owners on Facebook. Alissa and Nick Baker

Raven Shelton: I have tried contacting the phone has a full voicemail, I had wrote a statement to BBB waiting to hear back and I have emailed several times all just to request for my refund back and I have got nothing my next step is to contact a lawyer

Theresa Trout: Help? I ordered furniture and paid for it on July 1, 2021. Tried contacting this store for an update only to find out they are closed. Where do I go frome here? Who owns/owned this place? The consumers should either receive and update or refund!!!

Ryan Harris: Can not get a hold of anyone about an order store is closed and voicemail is full ?

vicki sparks: Bought a couch in May still don't have it. Been doing my research and one of the owners has the floor models for sale on Facebook.

Corey Hooe: I bought a couch a few months ago and it had a part wrong when it arrived. I contacted the owner several times, and finally a new piece was on the way. They ended up sending me the complete incorrect piece from what I detailed that I needed in a VIDEO showing the issue, as requested. I have never been able to contact them since now matter how many emails and calls, (I still have all the proof) and another part went bad with the couch within two weeks of having it. Still haven't been contacted back and I guess I will have to take further actions. Not recommended.I would be happy to adjust this review if the owners would get back in touch with me and help resolve matters and provide me with the couch that I paid for, rather than a mechanically malfunctioning one. I don't know what else to do other than leave this review and contact the BBB about what happened.

Chavez Ailinne: Very nice staff, purchased a sectional and it is absolutely gorgeous and so comfortable! Definitely recommend

Karen Parsons: I bought a New Sofa 🛋️ back in April And I Finally Got It Almost August Then When I Did get It it was Ripped in 2 places!!! A Brand New Sofa 🛋️!!! And I called them and emailed them as Soon as I Noticed And Still to this Day I Still haven't heard back from them!!! Is This How You Run your Business ?? Take People's Money and Give Them A Ripped Sofa 🛋️!!!! I WILL NEVER Buy Anything From This Company Ever Again!!! AND I will Make Sure That Everyone Knows about how this Company is !!!!

micah fritz: I'm not saying don't purchase from this store, but I'd highly recommend reading through this before moving forward in your decision making.On August 22, 2020 my wife and I purchased a sectional set for over $2500. We did not receive it until spring of 2021. We were patient the entire time wanting to support local small business especially during COVID. When the sectional arrived (March 28, 2021) and delivered into our home, there was a bracket that was bent along with a hole in one of the pieces. There was also a missing plug in for our recliner. We contacted and let the owners (Alissa and Nick) know about the situation. Nick came and picked up the piece in question and said we'd hear from them once it was figured it out.It is now July and we still haven't received our fully functional sectional. I reached out about our pieces and was called by Nick (July 10, 2021) to give me an update. He shared with me my only option was to use my warranty to get the items taken care of because Ashley is being difficult. I shared with him as a customer I don't think I should have to use a warranty on a brand new product and the business should be advocating for our family...(using the warranty then voids it from being able to be used again). He shared with me I was the one who put a hole in the couch moving it in. I let him know we paid for in-home delivery and he said I did not and I am the one who ruined it. He then stated I had to go and pick up the piece (even though I paid for delivery)...he did state he would deliver it, but I should never text, email or call them again and we are no longer allowed to be customers.The reason for two stars is because our interaction with Alissa the evening we purchased our set was very accommodating. However, everything since then, we haven't been taken care of as a customer and am being blamed for issues we did not do and have proof of it.As I shared previously, I'm not saying don't support this business...but I would be highly aware you may not be taken care of at all, then yelled at and threatened on the phone by one of the owners and told you are the reason your items are damaged.—Edited after a call from the owner, Nick.I have now been informed he will not be delivering the item in question and the police will be called if I enter their store because of my honest review on Google and Yelp. I am to text and let them know when I am on my way. I am still unsure if my item has been fixed. If I could post the audio here I would from our conversation.

Trinity Strickland: Alissa was so helpful making my first experience in buying my first full bedroom set. Thank you so much

M Dawson: Alissa was very helpful and made our experience nice. Ty

James Fagan: Very helpful and easy

Rudy Vasquez: Exelente service norma Me ayudo con abrir credito

Elizabeth Aparicio: Cristal me brindó un excelente servicio ❤️

Gloria Teamer: I finally stopped in the furniture store to look around ..wow some beautiful furniture items for sure. At first I thought the prices were a bit high but the quality and unique Ness are there no doubt. I did purchase a beautiful lamp at half price and the sales staff very nice. Just a heads up the delivery guy is extremely grumpy

Cristian Cabrera Lizandro Quezada: Me dieron muy buena atencion y buen precio

Susan wilson: Very friendly help.

José Ángel Soto: Pregunten por norma buenos precios atencion de 10 *

Nitzan Meiri: This was the 3rd store we visited, we wanted to compare the quality and the prices of a recliner. Besides the fact that the store has a big selection of all kinds of furniture, the prices were great and also the service. I highly recommend! We will definitely return to there when we'll replace our livingroom!

Noel Irias: Super excelente

Jocelyn Ortega: Excelentes precios y muy buena atención gracias crystal

Claudia Mendoza: Ofrecieron un buen servicio, muy amable! Me gusto mucho:)

Flora Boungulu: Great

Linda Jordan: I have received nothing but great customer service. They have been very help on my journey in finding beautiful furniture for my home. They have gone up and beyond to assist me with price matching from other competitors. 2 years ago I purchased a bedroom suit for my mother she is very pleased with it, I have nothing but good things to say about the Armourdale Furniture Co. I will continue to recommend them to other people as well thank you for your assistances in filling my home went beautiful quality Furniture.

tiffany dantzler: Great people always get me what i need for a reasonable price..

Lesia Winters: Service was helpfull not stressful. Bought a kitchen table and chairs and heading home....no waiting 4-6 weeks for it to come in stock. Win win

Cecilia Kimathi: I love this place thanks Crystal

Haelea Mcelmore: Crystal and Henry are amazing people.!! Great quality furniture.!! Good pricing and they work with YOUR needs.!!

Isaias Ortega: Perfecto servicio el que brindan a la hora de tramitar y una personalidad que dan ganas de regresar a comprar más 👌🏻

Danio López: Crystal me dio un exelente trato gracias

هنادي مدلل: لايوجد مسداقية ولا جودة في المفروشات

tami collins: Advertisement doesn’t do this place justice. They specialize in customizing high quality furniture to your taste and needs. They have many Amish suppliers who specialize in various types of furniture. The animated lamb distracts from the quality of furniture offered here. Jordan in dining tables was very helpful to show available customization of Amish tables.

Emily McBee: ******* updated******I have already had a callFrom the store manager assisting in the resolution of this issues. I look forward to updating again after situation has been resolved. When purchasing our furniture at the furniture of mall in Kansas, we were told that our dining room set was solid wood. After using the sat for less than a month, there were scratches that were obvious on a normal surface that was very similar to fingernail polish. At one time I had called for the scratches on the chairs and no turn collars made. In the spring of 2023 I called in another, scratch as well as bubbling of the laminate on the top of the what was supposed to be solid wood table. It is now been two months from the furniture protection company that was sold to me for $599 from the Furniture Mall Kansas. I’ve been given the runaround whenever I called they say they can’t help me that they’re just answering the phones even though it’s during daytime hours. I’ve called three or four times most recently today where the person on the other line told me that they don’t have anyone that is even their supervisor. They simply didn’t answer the phone and get your name and number. For $600 the service is unacceptable. I would never buy furniture from this company again.

spruiller: Great sales service. Had a few hiccups that wasn’t there fault but they fixed them promptly. Highly recommend them

Kyla B, Blended Threads Co: BUYER BEWARE. My husband and I ordered furniture from here almost a year ago, and had a great experience with our sales rep. We paid nearly $6k for a gorgeous sectional and love seat. Knowing it was pricey, we also purchased the insurance to replace or return it should it be ruined by our pets. They also offer a 10-day money back guarantee. Well, once our furniture was delivered, it only took SIX days for the damage to occur because the quality of material is lacking. We immediately emailed the customer service address we were told to work through, and it has now been almost a YEAR with NO ONE helping us. We still have the ruined furniture, and cannot get ANYONE from their "customer service" department to speak to us or email us back with any pertinent details. They emailed once to ask for photos, once to approve our claim, and now will not proceed with replacing or refunding anything. We even tried calling the store, and were informed they could do nothing and we'd have to work with their customer service department....who doesn't respond to emails or answer any phone calls.

Sharon Cahill: Great store + an assortment of quality furniture/home accessories! It was a pleasure working with Allie, she helped us pick out just the right furniture/accessories, that are perfect for our home. Thanks Allie!

Susan Wiley: Terrible customer service for any repairs or information about an order. Once you are in the store, the salespeople on the floor are super nice because they want the sell. However, being put on hold and transferred several times to get an answer for arrival dates is another story. We purchased a sectional with the USB charging ports in each end. The 1st replacement we had to pay for because it was after the 1-yr warranty. However, when the same one quit working 4 months later, I wasn't willing to pay another $90 for yet another replacement. I was finally told that the manufacturer would replace it this 1-time. After a month of no part arrival, I called again to see where the part was only to be told that I would now have to pay for shipping and that they had no idea where or when it would be in. I have left 2 voicemails for customer service after hours and they were never returned. After receiving a text message today telling me to call about my order, I called in yet again, only to be told they didn't know when it would be here. The girl was not very helpful and seemed annoyed that I would be inquiring about it after the text. They sound super disorganized and they always have to put you on hold in order to retrieve any information for you at all.

Jatena Leon: I came all the way from Derby KS to shop there. Allie was my saleperson both visits and she made my shopping experience excellent . Her communication was amazing. She knew her inventory and the information I needed to know. What an asset to your business. She is the BEST!!!!

Deidra Borders: I have purchased furniture, accessories from Furniture Mall of Kansas on numerous occasions @ the Olathe location.My previous experience (couple weeks ago) purchasing bedroom furniture was not a great experience. I am giving 3 stars because of the “poor” communication between manager and employees. It took 6 trips to my home with DAMAGED furniture before they were ABLE to bring furniture that wasn’t damaged. I talked to Jason, the manager on numerous occasions. Advising how he would make things right after everything is settled. Well, when time came to settle he didn’t answer his phone nor text. Jason left it up to his assistant Colton.Colton, the assistant manager thought 11% compensation was something I should have been excited about. What about the inconvenience over 3 months of time.Never received the gift card!This is not how you treat your repeat customers!!!!!!

Caleb Sampson: Great quality service and very helpful!

John Ross: Allie is great

james arvin: Jordan D lies to the elderly just to get a sale. They don't care about their customers satisfaction just want that sale. Worst place to go. Will never recomend this place to anybody. Its pure trash

Phil Baker: Wide selection of furniture; beds Livingroom sets. They were out of hall trees which is why we came. The kids loved the trikes!

Suzanne La Pointe: I ordered a custom fabric couch from the Olathe store in January and was advised it would take 6-8 weeks for arrival due to supply chains, transport, etc. Since then, without my asking, I’ve been texted personal updates on my couch’s progress. Today I received another text from Jennifer profusely apologizing for a delay and giving me a new time frame. You’d think I’d be irritated but Jennifer’s heartfelt apology came thru loud and clear. It’s evident she understood I would be disappointed and did her best to make it better. She succeeded. When I return for my next piece of furniture, it will be because of Jennifer’s way of ensuring I know that customers are very much valued here.

Dee: good selection good service

Joyce Mance: Victor and everyone there was helpful, friendly, but not pushy. Love my sofa. Only gave 4 stars because I'm still waiting for my chair. Hopefully it will be ready soon.

Nathan Holguin: I came in and was wanting a couch. I found one perfect for my situation. An employee named Cam in the couch department was the best employee that I could have gotten , he was amazing service if I could give him 15/10 I would! Very great service from him.

Tamara Neff: We have used furniture mall for multiple purchases and have been pleased with the quality of furniture, thus I can give a couple stars. On the other hand we having been dealing with service issues for well over 6 months. Upon delivery of our sectional it was dropped and damaged. We received the new piece months later and it has non matching legs. For months I have been trying to get the legs that match and have them installed with little to no action. The lack of response or care once you have paid for the furniture is extremely frustrating.

Terrie Franklin: I thought the prices were a little high but we did finally find a clearance end table which is what I was looking for. The salesman was helpful.

Chuck Whipple: KB & Theo delivered my furniture today and they were very polite. Very nice gentleman.

Bridget McMunn: Great delivery by Theo and KB! So polite and efficient!!! Happy to have my beautiful couch too!!!

Ted Stanfield: Purchased a dining room set. Can't rate final purchase until mid-June. Still waiting to see if we can tour manufacturing plant (since I'm a long time woodworker).

Dee Moore: My purchases were made with ease. Delivery was very efficient. All staff in the store and the delivery personnel were great.

Thomas: Great experience and way better quality than NFM. Tim was a great help as well. Would highly recommend!

Terry Cunningham: Very pleasant & easy purchase

Cynthia Harris: My sales representative Tricia had so much patience with me on selecting a comfortable and safe chair for my elderly Mom.

Kevin Weisgerber: Great staff! Enjoyed working with everyone at Crowley in purchasing our leather chairs.

casey sawyers: Trisha in Lee' summit took great care of me

Kent Maune: After purchase assistance is at the lower level service for the prices they charge

Naomi Larsen: Wonderful experience at Crowley. Jim was incredibly helpful yet not pushy at all. Really knows his stuff.

Sharon Neuer: Shopping was made easy with a large selection of power lift chairs. I was given all the time I wanted to try them on for size and comfort with no pressure to make a purchase. Delivery was as promised. I couldn’t ask for a better experience with the professional care I was given by every person involved in my purchase, and I will definitely use them for future purchases.

Susie King: Super nice salesman, Mike!

Tom Middaugh: great nice and friendly

Dean Jarvis: Very professional, very competitively priced. We bought a kitchen table and chairs. It's beautiful!

Elaine Magliocca: This is a wonderful store with quality furniture. I purchased a large dining room table, chairs and bench, as well as a sectional couch from them in 2021. The salesperson was informed, gracious and gave me space to consider and decide without pressuring me. The delivery men knew precisely where my pieces could/should be placed in my home for the best utilization of my space and were highly professional to interact with. I cannot recommend this store highly enough! It gets ten stars from me.

Jerome Jankowski: We found just the dining room chairs we were looking for and bought 2 right off the floor. very satisfed.

Teresa Davis: Our sales person, Mike was very knowledgeable and helpful.

Phyllis Salanski: We purchased a recliner from Crowley in Lees Summit. This was for our aging father who is assisted living. Ron has helped us before, and he was wonderful. He pointed out certain features he thought would be helpful and quickly found us the chair we wanted. We purchased the extended care plan, especially considering the setting this would be used in. The two young men who delivered the chair to his assisted living were extremely courteous and friendly and we couldn’t have asked for a better experience from start to finish!!

Ron Browne: Found exactly the piece I was looking for and my sales person made it painless.

Alberta Hoffman: Had exactly what I needed, delivered in two days, very happy with items, sales person, and delivery team.

Melissa Kincaid: Great service from store to delivery!

Nathan Banks: Forte went above and beyond when it came to re-upholstering our sofa. They came highly recommended and I was blown away by their attention to detail and working with me to get every detail just right. They were great at communicating and made sure I was 100% satisfied. These guys will take special care of your upholstery needs and I’ll be recommending them to everyone from now on.

Pat Cox: The sre very professional, and polite. And they gave me a date for my job to be finished and they were right on time. Exactly place to do business with.

Cynthia Weaver: The professionals at Forte breathed new life into a chair that has been in my family for over 100 years. Everyone who has seen it has been amazed at the transformation. Not only did they fit the new cushions to my exact specifications, but they matched the fabric on all sides flawlessly. The chair came back clean (unlike when they got it) with a pad protecting both the new seat cushion and underlying support. I could not be happier. I will be recommending Forte to family & friends and now feel confident in having other items restored by them as well! Thank you, Jimmy's Grandma

robin Fischer: I am so glad I chose Forte! The owner took his time showing me all sorts of different vinyls for a corner booth that’s been in my family since the 50’s. Honestly I worried that it was beyond repair. I almost cried when they brought it in...it is absolute perfection! Soooo worth the wait! Do Not trust your project with anyone but Forte❤️

Joseph Phares: Positive:Professionalism,Quality,Responsiveness,ValueMy sofa cushions were badly stained by my cats. Forte design guys helped me find the perfect fabric that would resist stains. I picked the new cushions today, the quality of work was outstanding, I would recommend them highly.

Jeff Nunn: Positive:Professionalism,Quality,Responsiveness,ValueForte reupholstered our leather sectional and did a phenomenal job! Highly recommended! They got it done quickly too at a very reasonable price.

Emily Skitek: Forte gave my old shabby sofa a new life. The sofa was structurally solid, but its slip cover was damaged beyond repair. Forte helped me pick out the perfect fabric, upholstered the sofa, and delivered exactly the look I asked for. Everyone I dealt with was professional, friendly, and honest. I wouldn't hesitate to use them again and recommend them to friends. Thanks, Forte!

Jane Burbank: Needed to reupholster an armless chair and ottoman for our bedroom - after reading the reviews decided to schedule an appointment. These guys are great - once fabric was selected (with their help), they place you on their production schedule. We were so appreciative that they could select delivery date so accurately once they picked up our furniture. We're extremely pleased with the final results - workmanship is spot on - couldn't be happier and would give then more than 5 stars if I could!!

Jen Eggink: They did a fantastic job!! They are very responsive and their quality of work is top notch!!! So beautiful!!!

Tracy Robinson: Really nice guys! They did great work repairing our couch. Price very reasonable.

Mark Robinson: Great work and got here on time. I highly recommend.

Brooke Bowen: Excellent work! I have a very unique sofa that my parent's dog destroyed-- they finished up the reupholstery quickly and the fact that they pick up and drop off was so convenient. Great guys and easy to work with! Thank you! We are so pleased! Couch looks brand new :)

Jay P: Very professional an awesome work

Two Become One: Chris did an amazing job on a chair my Mom passed on to me. It looked so great! I'm still loving it and would highly recommend him!

Rick Harper: The guys at Forte were great to work with. My wife and I had a couch and a love seat that were falling apart. We were on a budget, but wanted them to look and feel great. Chris and James met with us researched some options and got back to us with several ideas and price points. We were able to choose what fit us best and still get the look that we wanted. They came and picked the furniture up and brought it back and put it in place better than they were brand new. Our experience was great and we would definitely use them again.9/30/14 Update: So we had a slight problem with one of the couches, the fabric was not holding up well at the point where the back cushions attached. I talked with Chris and James, they said "no problem we will take care of it". Then we left on vacation. By the time we came back the couch was fixed and everything was perfect. You don't get much better service than that! Thanks Forte.

Aimee Jones: Forte is AWESOME! They completely built my headboard from scratch, without a flaw. This team is reliable and has a quick overturn. Would highly recommend! Will use them again! Thanks

Billy Williams: We talked to three sales people and none of them could really help us find a chair.

Kim Mitchell: David was exceptionally knowledgeable and helpful. This was by far our best experience purchasing a refrigerator.

Estella Smith: The staff is ALWAYS courteous, friendly and helpful. I ordered sometime and picked it up within 2 hours. They had my stuff all ready to go.

RON BLAD: Great place ,good deals.

Paul Newsome: Robert, in the mattress section, got us exactly what we needed, and then he directed us to the right section in bedroom furniture. He then came and found us, added to the order, set up delivery, and closed us out. He didn’t assume we were first time customers but also answered all of questions pertaining to warranties and delivery. Solid experience.

Matt Hakes: Excellent customer service

Hollywood Satchel Green Band: Everything went smooth

Kay Lynne Gabb: Tara was a great assistance with us. She helped us pick out the perfect selection that was suitable for us. Thank you so much.

Wyatt Montgomery: Peter helped us find the perfect bed frame for our bedroom. He helped us a lot and we appreciate it. Our cashier wasn’t very kind to us when we came to check out but everything else went well.

BenG Groeneveld: Speedy service

P Howe: Nebraska Furniture Mart, Sales person told us the carpet that we wanted was not in stock and would have to be shipped would take nearly 2 months. Went to another location exact name Carpet and Color. They said was in stock in Georgia and would be shipped in about a week and a half we’re very disappointed with the Nebraska furniture Mart’s professionalism.

Abraham Olivo: Marc W. and staff are amazing! The store is a one stop shop and their customer service is amazing! Thank you for everything.

Bob Ford: Easy in easy out

DonK: Good selections and knowledgeable sales personnel

A: It’s not worth the stress & problems post purchase. This has been a long drawn out experience we just want behind us.

Raul Duran: Great place to shop for all things home. Lots of varieties of products and great prices! The only reason they don't get a 5 star is because their delivery services are not good. I have purchased numerous things from them and they have never ever been on time or fallen within the given range that they give me. This last time I purchased a dishwasher, they were an hour and a 1/2 past the range of time they gave me. I would have been OK if they would have at least communicated the delay. Not once did they reach out and let me know they were going to be late.

Shannon Ogle: Did a return it was quick and the people were friendly

Leo Pacino: Great selection! Friendly staff!

Elaine Wilson: Loved the prices

Leo Orozco: Great selection and customer service. Recently had a piece of furniture not fit in our vehicle and they immediately arranged for a delivery.