Best Bespoke Furniture Shops In Kansas City Near Me

Ben Keefe: The quality is unquestionable and the look is stunning with an incredible craftsmanship. We purchased this as a generational table that we can pass down someday and I could not be any happier with this purchase.We never felt any pressure from start to finish. Our sales associate took her time and walked us through a ton of options. We went with the Breckenridge because we specifically like the solid, heavy feel and have NOT been disappointed.They were upfront about the time it would take to complete but the anticipation was worth it. It took a little less than six months to get the table but that was early! The team that delivered it was very professional, took their time, didn't bang into anything while moving it in and explained everything about the care of the table.Lastly, you get what you pay for and it's worth every penny.

david hazels: I wanted an Unruh table for a long time before I ordered one. It was worth the wait! I ordered a table and a bench. Absolutely gorgeous workmanship! I am so excited to have such a beautiful piece in our house! Bonus- they were super at communicating regarding the order!

Brandon Judas: The quality of the table is really good and it fits our space really well. It was definitely worth the wait.

susan kelley: We love it! It is perfect in every way and well worth the wait for something so finely crafted! Great service as well!

Duane Cheesman: The dining table is extremely well constructed and finished as expected with Unruh's solid reputation, including a lifetime warranty! Most furniture today is manufactured overseas and is finished with some type of paint that will eventually chip or peel. Unruh allows you to select the type of wood and uses a high-quality stain that is covered with an extremely durable water base topcoat that will last forever.The Unruh staff helps you through the selection process and keeps you updated on the construction of the furniture. I liked the no pressure process and payment only when the furniture is delivered.

Patrick Kittilstad: This heirloom quality Bakers Field table completes our dining room. The color, finish, construction and sight lines are outstanding. The whole experience with the Unruh team was awesome as well. Just do it!

Jen Houston: The Dufare sideboard provides great storage with a timeless design. This piece will be enjoyed by our family for decades.

Amanda Sanderse: We had a great experience from our initial meeting with Scout, who helped us pick the perfect size and finish we wanted to the delivery men who took their time and made sure everything was perfect before they left. Having the samples of wood and finishes was very helpful.

Kurt Weishaar: We love our beautiful sawyer table and it fits our dining area perfectly. The craftsmanship is fantastic.

Nick Yecke: Incredible experience and beautiful table. We had to wait about 6 months for the table, but it was well worth the wait. As beautiful as the table is, the customer experience was even better. Simple, streamlined and thorough. Thanks Unruh!

Zurab Tsereteli: Great quality! Only negative, it took 4 months to complete my table. But company was up front about delays.

Robert Bonney: The Colby table fits perfectly in our casual contemporary home. We love it!! Their service and table warranty are outstanding.

Amy Gaul: I am so impressed with the care and craftsmanship put into my new dining table and bench. They are even more beautiful than I had hoped. It fits perfectly in my long, narrow dining room. I absolutely love it.

Ashlea Withers: Very beautiful piece of work. The personalization of size, materials, and finishes is terrific. My interactions with Unruh were very quick and professional. I am in love with our new table.

Sharon Reade: We absolutely love our table. This table will be in our family for many years to come! Unruh Furniture did not disappoint.

Cheri Milligan: The Dearborn table is perfect for our built in seating area. The legs make entry access easy and the color is exactly what we wanted. Definitely worth the wait

Adam Schlicht: Excellent customer service.. excellent quality.. beautiful table and bench.... can't say enough about this company. You can tell that they are very proud of creating high quality pieces of furniture that will last a lifetime. Chairs in the attached pictures were purchased separately but table and bench were from Unruh.

Denise Tomasic: "We love the clean lines of this table and the excellent craftmanship. With the addition of the leaves, our entire family will be able to enjoy meals at this table. No "kids table" needed!"

Teri Townley: We couldn’t be more happy with the beauty and excellent craftsmanship of our Baker table! From the start to the finish, a great experience. A true family heirloom!!"

peter beren: our bed is very well made, solid. Great mattress support. Very functional drawers.

Carmen Sigler Benson: I wish I had read the reviews prior to my purchase. I heard the products were good and ordered a bedroom set for my daughter. I wait rather patiently month after month for my delivery date. When the date finally arrived they called the night before with a time. I rescheduled several things last minute and the morning of delivery they called to cancel and automatically rescheduled for the next day (I already had multiple appts). After hours on hold with West Elm, scheduling, and the warehouse I was told if I rescheduled and they took my items off the truck I'd have to wait several more months????? Every person I talked to already knew this process is broken and told me no one cares.

Daniel Park: I placed an order for a banquette set in October of 2022. The order was delivered in early March with several damaged and missing pieces. I was told that if I were to receive the balance of the replaced items it would not be delivered until July of 2023. I requested to cancel the order and be refunded as I am not going to wait another 5 months to receive this furniture. I was told I would be refunded. West Elm only refunded half of what I paid. I was told the balance of my refund would not be available until the replacement furniture was delivered in July....but I am not even buying the furniture. After telling them I did not buy the furniture from the 3rd party, I bought it from West Elm and carrying that furniture is their issue not mine, I am still waiting for my refund several weeks and multiple phone calls later. I keep having to call them for updates. They should be contacting me with updates. Just been a horrible experience and I feel like I am going to be wrestling them for the remainder of the refund for the foreseeable future....so frustrating.

Kristen Woods: Poor customer service

Haley Wilson: Had a total reverse pretty woman moment today at this West Elm. My husband and I came in after a particularly vigorous workout, sweaty and in gym clothes. I was curious what our level of service would be based off of that, and it was outstanding! The manager came up chatted us up and was extremely helpful. She showed us tons of different options gave us her card. It was extremely helpful kind and informative. Never felt any amount of snooty attitude. We’re looking to furnish our beach house, and will be using them to do so.

Joshua Anderson: Love their chair selection. ❤️

Samantha Malecki: Do not buy things online. You will not receive them in a decent time frame. I ordered a bedroom set for my son in the spring and it has not arrived 6 months later. I called and was told that the headboard was lost in the warehouse and they couldn’t deliver my order. When I called for a refund I received a half refund and half merchandise credit. That is not what I asked for. I have been calling and emailing for 3 weeks to get the other 1700 back on my card! Nightmare!

Andy Boyles: Unfortunately, we experienced very similar service MANY others I’m now reading here about have had with this store…. We drove nearly 3 hours one way to see items in person that we’ve dreamed about seeing after shopping a lot online. Prior to making the order we thought let’s go to a store and see more in person.The staff here seems far from interested in assisting with any questions, or generally assisting throughout the store. Felt a little condescending at times. We made over 5 attempts to be helped and advance our purchase, and every single time she got up from her chair as if she was going to check on something for us, but didn’t come back to her computer until we proactively started browsing around again. We’d come back and then did the same thing, walk away from our conversation as if she needed to check something for us, and then she didn’t come back. Only Bs with other store associate.She was more interested in talking with her associates who were also not accompanying anyone else in store. At most times we were the only ones still in store browsing and helping ourselves while they BS’d amongst themselves, or just watched us walk around.I made it clear very early on that we were in to spend some money today, but the associate seemed to have no interest in helping us land the order, or assist in styles, colors, availability, etc. It was so obvious the last time she walked away from our questions and products of interest and didn’t return, that she really was not going to help us buy anything in store today.We may or may not buy from west elm after all, but if we do- it will be to St Louis or online only. I’ve had better service from an online associates in California than this KC location.Don’t waste your time here. The reviews speak for themself, unfortunately

Marla J: If you want to be talked down to by middle management and not be allowed to purchase items featured in the store then the west elm on the country club plaza is the place for you. One star is one too many.I was directed to this location while looking online before actually making the intended purchase in store. The store had this product on the sales floor. The computer inventory noted 3 in stock. At this point , one might foolishly think they could pay for this item and leave with it. One would be wrong. Did you know that west elm middle management can just declare an item "display only" and refuse to sell it to you? True story. Come to discover these recently established "displays" were "just set for a corporate visit next week" so I was not allowed to go home with one. Incidentally, the item I wanted to purchase was a planter pot...not a large piece of furniture ...not a custom piece...a planter (because one usually needs to see a pot in a "showroom" before committing to the purchase!?) This can only lead me to conclude that the optics for a corporate visit supersedes a paying customer. I was directed to go back home and order the item online forcing me to incur shipping charges. To be clear, I was in store. I was ready to purchase. I was shocked to find the middle management approach of selective service and terrible customer service to be sanctioned by their corporate office. I now know this because I called the customer service line and apparently they can just deny you product if they want to declare it display only. Online indicated it was in store to sell, as did another in-store associate (who was legit wonderful and helpful) but evidently Joseph can look at you and make a different call. Does this seem right at any level?! This product apparently only exists to put on a good show for corporate visits while actively sending customers away. When I tried to address this issue with Joseph he refused "to discuss it further". He wouldn't even offer to have it shipped to store at no charge but did let me know shipping would only cost me $18. As I stood a foot away from this look-but-don't-touch planter in a perfectly set display, he embodied sales prevention. I am shocked he has been employed at this location for any length of time let alone the years I have seen him there with his consistently apathetic approach toward pesky and dispensable customers. I am truly astonished and disheartened that the behavior of this individual is acceptable, encouraged, and allows for him to be in position of power / authority for others to learn from.I am not so naive to believe that my refusal to support such an establishment and company will negatively impact west elm, whose business model clearly does not value a paying customer, but the bar simply cannot and should not be this low. Take your money and your support elsewhere.

Julie Lutz: Never buy anything from West Elm that you can’t get in person at the store. If something is going to be delivered it will take forever. Their items are beautiful and well-made, but it took them a year to deliver our chairs. After reaching out to them multiple times to find out the status of the order, they would tell us that they had a vendor making the chairs, and so they couldn’t provide any details. Finally after a year when we tried to cancel, that item shipped. This is a common experience, their delivery is horrible. I keep getting sucked in because their items are so beautiful, but after every purchase, I think to myself I can never get something from the store again. But taking a year to get a product is the last straw. I’m telling everyone not to buy from them, because they seem unable to produce products that they advertise on their website.

Blerd Senpai: This place has wonderful Modern and Scandinavian home decor.

Susan Fowler Hentzler: Took a while longer for delivery, But it is a beautiful and well made piece of furniture.My rating will go up if I get my console today. It was to be delivered last month. Then I got notified on November 30 it was in and will be delivered in 5-7 days. Now the time frame for delivery ends today. Not a very good tracking system. Wish I knew it was out on a truck in my area. 🤞

Phil Bo: Here a little story of how it is like to order from west elm in 2021/22…We ordered knowing our delivery date was supposed to be October or November latest. Now it is February and we are sitting here with HALF a bed. Buyer beware. They advertise for things they cannot deliver…. Their delivery service is even worse.Ryder scheduled 5 times before they came out and that means they send 3 emails, 4 phone calls and 3 texts to confirm, but surprise they don’t show up.Then they call you again to schedule a delivery and same thing countless phonically texts emails and surprise surprise no package.They started scheduling in December, however we didn’t get the package till January and the morning of, the call: we are bringing you part 1 …WHAT? Oh yeah you are getting the second half next week we couldn’t fit it on the truck. I was patient, but guess what they lost the second half.Not only did they lose it, but also did they still try to schedule this 3 times. I was at home waiting … they didn’t show … I had to call to find out they lost it. OH yeah and they do not deliver without signature even if you request so I had to take of work too for them not to show up…Still waiting on my second half, it is now February. I contacted west elm multiple time to resolve this and here is what they offered me: Second half in March 12-24 … WOW…You be the judge. I think this is unacceptable and very unprofessional. Then I tried to cancel and get a refund. Not only do I have to deal with a lady in India that doesn’t speak English, but also do they say this: you can have a refund, but you won’t receive it until we PICK UP the other half of the bed….. Are they crazy ? SO they can pick up the half and go through all this but not get me my other half?Here is my conclusion…. NEVER BUYING FROM THEM AND TELLING EVERYONE … Please support your local carpenter and furniture maker we need to end giving these monopoly companies and china our money…

patrick irwin: Lesson for the staff- DO NOT judge a book by its cover.When I go into a store, I am there to purchase something. Not one associate welcomed me or even asked me if I needed assistance. I guess I do not ‘fit’ their look. (I was in sandals and a tank top)Fortunately, the concierge at my hotel referred me to NFM, where I not only found what I was looking for but, decided on upgrading several other rooms, as well. $14,000 later, I couldn’t be happier with my purchase and will take my business there from now on.

Mark Freemantle: Always a good experience. Friendly and helpful staff who strike a good balance between being helpful without being obnoxious pushy sales types.

Britta Carter: Needs new employees!!! So rude and degrading! Do not go there. So sad they can’t find better employees!! Do not shop at this location.

Kelsey Hine-Ramsberger: DO NOT ORDER FURNITURE FROM HERE!I placed an order for a couch on JULY 1st. It was supposed to finally come end of December and now it's being pushed back again til end of February.They won't let me cancel my order. DO NOT order from here.

Cathy Pennetti: Great selection and service.

Rhnae Robinson: Beautiful style. So similar to crate and barrel but much of it is more expensive. I wish the store had more selection vs needing to view options online.

Erika Graham: I ordered over 10k of furniture for a new house and it has been a nightmare. The furniture is beautiful, good service from in-store reps but customer service post-purchase has been totally inexistent. If you don't call to find out what's going on, you will never hear from them after your purchase, seriously! One time they told us the furniture was still at LAX, the next that they didn't know where one of the sectional pieces was, the next the furniture had already arrived and no one seemed to bother to call us to schedule delivery. The furniture takes not weeks but MONTHS longer than the projected date to arrive. Nevertheless I have been paying for the furniture since I ordered it. I called today for my last piece of furniture and they told me it had arrived at the beginning of the month but once again no one bothered to call. It happened exactly the same way with my previous purchases. Customer service post-purchase I insist is inexistent, I just called their delivery service because West Elm simply does not care to make sure the delivery is arranged for the customer. The delivery service said, "we will call you back in 10 minutes to set it up and I'm still waiting 3 hours later." If you don't believe all the reviews in this page, do a quick search on google for trustpilot reviews. Stay away from this place, try the designer store from NFM, Ethan Allen, Thomasville or even Restoration Hardware, anything! You will save yourself lots of anguish and headaches.

Troy Rikert: Nice selection of furniture.

James Fagan: Very helpful and easy

Rudy Vasquez: Exelente service norma Me ayudo con abrir credito

Elizabeth Aparicio: Cristal me brindó un excelente servicio ❤️

Gloria Teamer: I finally stopped in the furniture store to look around ..wow some beautiful furniture items for sure. At first I thought the prices were a bit high but the quality and unique Ness are there no doubt. I did purchase a beautiful lamp at half price and the sales staff very nice. Just a heads up the delivery guy is extremely grumpy

Cristian Cabrera Lizandro Quezada: Me dieron muy buena atencion y buen precio

Susan wilson: Very friendly help.

José Ángel Soto: Pregunten por norma buenos precios atencion de 10 *

Nitzan Meiri: This was the 3rd store we visited, we wanted to compare the quality and the prices of a recliner. Besides the fact that the store has a big selection of all kinds of furniture, the prices were great and also the service. I highly recommend! We will definitely return to there when we'll replace our livingroom!

Noel Irias: Super excelente

Jocelyn Ortega: Excelentes precios y muy buena atención gracias crystal

Claudia Mendoza: Ofrecieron un buen servicio, muy amable! Me gusto mucho:)

Flora Boungulu: Great

Linda Jordan: I have received nothing but great customer service. They have been very help on my journey in finding beautiful furniture for my home. They have gone up and beyond to assist me with price matching from other competitors. 2 years ago I purchased a bedroom suit for my mother she is very pleased with it, I have nothing but good things to say about the Armourdale Furniture Co. I will continue to recommend them to other people as well thank you for your assistances in filling my home went beautiful quality Furniture.

tiffany dantzler: Great people always get me what i need for a reasonable price..

Lesia Winters: Service was helpfull not stressful. Bought a kitchen table and chairs and heading home....no waiting 4-6 weeks for it to come in stock. Win win

Cecilia Kimathi: I love this place thanks Crystal

Haelea Mcelmore: Crystal and Henry are amazing people.!! Great quality furniture.!! Good pricing and they work with YOUR needs.!!

Isaias Ortega: Perfecto servicio el que brindan a la hora de tramitar y una personalidad que dan ganas de regresar a comprar más 👌🏻

Danio López: Crystal me dio un exelente trato gracias

هنادي مدلل: لايوجد مسداقية ولا جودة في المفروشات

Greg Boles: Love the options. Do wish they would consider more flexible return options that would allow you to test drive the furniture in your space. Ryan was very helpful.

Laura Bozarth: I didn't buy anything here but I loved going in. They have some beautiful pieces of furniture here. I would definitely recommend stopping in. Reasonable prices as well.

Rhnae Robinson: Super crowed. Several nice peices but definitely things you can find somewhere else.

Sarah Ridenhour: We LOVED our experience here purchasing a dining room table & chairs. Scott is so knowledgeable and you can tell he truly loves what he does! We love the pieces we purchased and love the quality & price.

Diane Smith: Nice place!

lance vaillancourt: love it here! all the furniture is new and in very good condition. there's always new stuff in here monthly!

S J Thom (Stravelino): I drove by this furniture store many times and finally stopped in for curiosity. From the outside I thought this place was going to be high-priced. No, the prices are very good and actually, I found two bedroom side tables that were just perfect for me. Finding some with unique qualities at a decent price has been difficult. I had been using unmatched , functional , but unattractive thrift store side tables until I could find something I liked. I love these industrial look tables with cross legs. My bedroom is on the way to a decent look now. I went in not expecting to buy and came out with a purchase! I'll be back here.

Megan Reese: I absolutely love Nadeau! Beautiful unique pieces, reasonable prices and friendly helpful staff! Highly recommend!

Suzie Michael: Great experience. Wonderful selection, prices, and customer service.

Dan R: So far so good

Tamra Hasenbank: I cannot say enough good things about this place! It’s so difficult to find a furniture store that offers unique, on-trend items at AMAZING prices. I hate the cookie cutter traditional style that you see in most furniture stores and typically have to order my items online. Nadeau constantly gets new items in and there’s always a ton of options to choose from. (I wish I could buy everything in the store. Haha!) Not only do they have beautiful home decor, but their customer service is top notch. They’ve always been very friendly and helpful each time I’ve been there. Scott (store manager/owner) has been especially good to me as I look for certain pieces. He has gone out of his way to email me photos and measurements of items when I’ve been out of town. Long story short, Nadeau is one of my happy places! :)

Liria Miller: This place has something new to offer every time I go in. I had a great experience this past weekend purchasing a new desk. Super happy with the piece and the customer service.Though they don’t have delivery I was able to use Bungii and had my desk delivered the same day.

Kaylen Boomer: Really love this store. High quality, huge selection that changes all the time, and everyone that works there is super friendly.

Charles Welborn: Very interesting selections there

Michael Renfrow: amazing store friendly people working there! high end well built furniture!I have a small moving company here in KC so I have been to many stores that sell furniture to our customers...However this one is truly extraordinary. Scott the manager there is very knowledgeable and informative. 6 stars Nadeau!😃

Danielle Sapienza: Absolutely no veneers or MDF here! This store is spectacular AND AFFORDABLE!! They have so many different and original pieces of furniture to choose from and they are all handmade plus made of REAL wood!! Amanda and the staff there are so friendly and helpful! Prepare yourself for at least an hour to look at all they have to offer! I am a real estate agent and I send all my clients there who are needing new furniture!❤❤ 🛏🏆

Gma Dawn: I had been wanting to stop in for some time now. They have an amazing amount of really well made and interesting furniture, mostly from India I believe. There were pieces that would fit an atomic ranch or a farmhouse. A sleek modern minimalist decor or shabby chic. Some high dollar stuff and quite a bit that was very affordable and NONE of the drawers had cardboard bottoms or backs! All solid wood and the drawers we opened all slid smoothly. Nice pieces of real furnitue.

Becki Clingan: Beautiful reclaimed furniture at great prices.

#kansascitykaren Ledford: Beautiful store with tons of great furniture. Expensive for refurbished items but if you have the money it's worth it.

Phillip Volen: We stopped by on a whim and were so glad we did! This place has items that are more unique than what you'll find at other furniture stores but at reasonable prices. We are planning on going back to redecorate our family room.

Scott Schiesl: I ordered a sectional and was told it would be 8-12 weeks. It has been 25 weeks since I ordered it and now I can not get the business to email me back. They have disconnected their phone number so no one can call them. I have never had a worse customer service experience in my life.

Tre Bess: Stole my money. I bought furniture from them back in June 2021 and they said it would be arriving in Aug - Sept. Spoke with them in August and they told me mid Sept. Tried calling them beginning of Oct, phone number is no longer working, website says closed and drove by the warehouse and it is completely empty. I've tried emailing them and I get nothing. I would like my furniture or money back.

Chris Routon: They won't answer there phones . I Had to contact there delivery company and was told if your furniture isn't in there warehouse NOW, then you won't be receiving it . I contacted alissa baker on Facebook multiple times commented on there page an posts an they blocked me ! There a joke . I got my money back from my CC company. An I'd advise you do the same .

Tony Gipson: They totally took our money and ran! We paid half for the new couch and now it looks like we will never get it!

giordana rock: Ordered recliner and sectional in April 2021. Received recliner first week of August was told the sectional would be 2-3 more weeks. September 1st received e mail stating the factory experiencing continued delays on this model and they are expecting a large quantity ready to be shipped out October 1. Now they will not respond to emails store number is disconnected and store is closed! I want my money back!

Tinaris Watson: Yeah I ordered furniture back in June and I was supposed to have it by August but only 3 of the 6 pieces came in by then. They look amazing btws (I mean seriously I love the half of my modular couch lol) Im glad I got something and Alyssa was amazing during the process. Idk what happened but she stopped responding. I paid them $1100 and held the rest until I got the rest of my furniture but for what I have I still overpaid. I really believed in these guys. Alyssa worked so hard. Hopefully they get things figured out. If not I just want a refund for what I overpaid so I can get the other half of my couch.

Joel Pruetting: We ordered a couch in July and we’re supposed to get it delivered in October. We called and their number is disabled. We emailed and FB messaged them and no response.They closed and didn’t notify anyone. I called the delivery company number and they don’t answer either.I’m in the process of working with my credit card company on disputing the charges.

Courtney Campbell: Ordered a sectional mid-March and owners were responsive when I asked questions about the status. Mid-August, they have stopped responding and now the storefront is vacant, the phone number is no longer valid, emails are left unanswered, and social media comments/messages are deleted and/or ignored.I have been patient and kind because I know these last two years have been hard. I also know that there are significant manufacturing delays which I was told to expect when I ordered. But I am ready to receive my furniture or a refund at this point. I hope to hear from Alissa or Nick soon regarding my order.

Ella Cobb: I ordered furniture back in June 2021 and have yet to receive it. Ashley initially told me the end of August early September but when I contacted her in September she told me November...I just want my deposit back...fraudulent business and it's time to contact the news.

Dylan MacKay: Has anyone been able to contact the owners? I ordered a sectional in May with no update and have tried calling, emailing, and finally had to make a long drive in person in mid August just to find out it would be another month at least. The voicemail box is full. I have called dozens of times and no one has ever answered. The store hours have been taken down and show as temporarily closed. I’m not going to assume anything but, being available for discussion does not appear to be a priority.No post on their Facebook or Instagram for the reason of their “temporary” closing. No signage on store front either. My comments on their Facebook asking for an update were deleted and I can no longer send them messages.Update: Don’t even attempt to contact them, just get your money back from your credit card companies while you can.You can find the owners on Facebook. Alissa and Nick Baker

Raven Shelton: I have tried contacting the phone has a full voicemail, I had wrote a statement to BBB waiting to hear back and I have emailed several times all just to request for my refund back and I have got nothing my next step is to contact a lawyer

Theresa Trout: Help? I ordered furniture and paid for it on July 1, 2021. Tried contacting this store for an update only to find out they are closed. Where do I go frome here? Who owns/owned this place? The consumers should either receive and update or refund!!!

Ryan Harris: Can not get a hold of anyone about an order store is closed and voicemail is full ?

vicki sparks: Bought a couch in May still don't have it. Been doing my research and one of the owners has the floor models for sale on Facebook.

Corey Hooe: I bought a couch a few months ago and it had a part wrong when it arrived. I contacted the owner several times, and finally a new piece was on the way. They ended up sending me the complete incorrect piece from what I detailed that I needed in a VIDEO showing the issue, as requested. I have never been able to contact them since now matter how many emails and calls, (I still have all the proof) and another part went bad with the couch within two weeks of having it. Still haven't been contacted back and I guess I will have to take further actions. Not recommended.I would be happy to adjust this review if the owners would get back in touch with me and help resolve matters and provide me with the couch that I paid for, rather than a mechanically malfunctioning one. I don't know what else to do other than leave this review and contact the BBB about what happened.

Chavez Ailinne: Very nice staff, purchased a sectional and it is absolutely gorgeous and so comfortable! Definitely recommend

Karen Parsons: I bought a New Sofa 🛋️ back in April And I Finally Got It Almost August Then When I Did get It it was Ripped in 2 places!!! A Brand New Sofa 🛋️!!! And I called them and emailed them as Soon as I Noticed And Still to this Day I Still haven't heard back from them!!! Is This How You Run your Business ?? Take People's Money and Give Them A Ripped Sofa 🛋️!!!! I WILL NEVER Buy Anything From This Company Ever Again!!! AND I will Make Sure That Everyone Knows about how this Company is !!!!

micah fritz: I'm not saying don't purchase from this store, but I'd highly recommend reading through this before moving forward in your decision making.On August 22, 2020 my wife and I purchased a sectional set for over $2500. We did not receive it until spring of 2021. We were patient the entire time wanting to support local small business especially during COVID. When the sectional arrived (March 28, 2021) and delivered into our home, there was a bracket that was bent along with a hole in one of the pieces. There was also a missing plug in for our recliner. We contacted and let the owners (Alissa and Nick) know about the situation. Nick came and picked up the piece in question and said we'd hear from them once it was figured it out.It is now July and we still haven't received our fully functional sectional. I reached out about our pieces and was called by Nick (July 10, 2021) to give me an update. He shared with me my only option was to use my warranty to get the items taken care of because Ashley is being difficult. I shared with him as a customer I don't think I should have to use a warranty on a brand new product and the business should be advocating for our family...(using the warranty then voids it from being able to be used again). He shared with me I was the one who put a hole in the couch moving it in. I let him know we paid for in-home delivery and he said I did not and I am the one who ruined it. He then stated I had to go and pick up the piece (even though I paid for delivery)...he did state he would deliver it, but I should never text, email or call them again and we are no longer allowed to be customers.The reason for two stars is because our interaction with Alissa the evening we purchased our set was very accommodating. However, everything since then, we haven't been taken care of as a customer and am being blamed for issues we did not do and have proof of it.As I shared previously, I'm not saying don't support this business...but I would be highly aware you may not be taken care of at all, then yelled at and threatened on the phone by one of the owners and told you are the reason your items are damaged.—Edited after a call from the owner, Nick.I have now been informed he will not be delivering the item in question and the police will be called if I enter their store because of my honest review on Google and Yelp. I am to text and let them know when I am on my way. I am still unsure if my item has been fixed. If I could post the audio here I would from our conversation.

Trinity Strickland: Alissa was so helpful making my first experience in buying my first full bedroom set. Thank you so much

M Dawson: Alissa was very helpful and made our experience nice. Ty

Marisa G: Attended Madison Flitch's "Make Your Own Chopstick" night as a date night. Highly recommend!! It was super-fun! The process was made easy and enjoyable, and having the chopsticks as souvenirs of the time feels great. The chopsticks we made are beautiful, unique, and will serve us well for years to come. The studio owner, John, was helpful and informative with questions before, during, and after the event! The woodworking effort is minimal, so we were able to enjoy a lovely chat and learn about the wood we were using and KC's art scene. Being new to the city, I'm glad this happened to cross our radar. It was a really fun find, and I can't recommend it enough!

Kevin Orban: Excellent quality and craftsmanship.

Debbie Fremer: I purchased a beautiful side table from Madison Flitch that looks great in a modern home. Service was outstanding and personal. I couldn't be happier with my purchase.

Brian Murphy: Awesome stuff! Every piece they make is a true one of a kind. You can see the love and care that is put into each and every piece. Highly recommended. Check out Madison Flitch. They are doing KC proud.

Megan Pryor: Unique, beautiful, and local furniture. Excited about this KC artist.

Wendie Brockhaus: Really beautiful work. I love the live edge wood!

Chad Seaman: Amazing furniture. So unique. Stop by on first fridays and you can make your own chopsticks!!!

Marianne Murphy: Beautiful handcrafted furniture!

bostonjohn21: Awesome Furniture!!

Da Vitta Zekoll: Customer service was lacking today. I had a better experience on my last visit. When I went to check out I stood at the counter for a little over a minute while 3 associates carried on a conversation. I was then directed to another check out counter where the cashier was less than helpful. I attempted to sign up for rewards I've I recently spent over $600 in this particular store. For whatever reason my phone number wouldn't register even tho I have had a membership some years ago. Aftwe being prompted to retry my number by the cashier all she did was ring me out with no attempt to assist to ensure my account was active. I has just re-registered my number using their text for rewards program. When I asked if I could later use my receipts to acquire the points I had just earned the cashier then rudely exclaimed it would have to be done online. Well clearly that would be the case..I just wanted to ensure I could get points for my second purchase!! I will not return to this store anytime soon. To the gentleman that helped me Sunday before last, thank you for providing exceptional customer service.

Amanda Link: Purchased a table online and went to this location for pick up. We had a specific 30 minute check in window to notify the store when we were arriving.After 15 minutes of waiting for assistance, the staff first brought out the incorrect table. Another 15 minutes passed and the staff finally brought out the correct table. I felt the store could have definitely been more organized with their orders instead of trying to give us a completely different table.

Donald Wall: Wonderful shop! Lots to choose from.

Robert Banks: My wife andI were in the Westport store today around 11:00am. At checkout we were charged an extra item and told we received a discount which was not true. PLEASE read your receipts before leaving the store.

pyroplop: Pretty cool store with foreign snacks and condiments. The staff were nice and the store was clean.

J Hall: Unique furniture and groceries from around the world. Area rugs to chairs, light fixtures, pillows and even some modern art. Chocolate from Seattle to assorted wines and candies. A lot to see if you have the time. Prices are fair to a little above fair. Friendly staff and welcoming atmosphere. Plenty of parking as well.

Crystal Mireles: Always fun to browse and a huge variety of products for sale.

shelli miller: I didn't see the beignets just the coffee, I wish I made enough $$ to really shop here it's a favorite store.

Vicki Levy: Prices seemed a little high.

Lesley Howard: The store was poorly stocked. The store manager was incredibly rude to me when trying to reach a product that wasn’t stocked. She also took a rude tone and attitude with a small child.

Robyn Dove: Store was clean. Staff had no knowledge of their products or even where they come from. Was disappointed.

C Coe: great place had to get a rug found it was happy

Vi Tran: This place is cute. I was looking around enjoying my day and the store clerk seemed off put that I was taking my time looking at the products they have around the check out area. I like this place, just had a bad customer service experience.

Ann Brentano: It's not just shopping; it's an experience

John Mark EIGSTI: Great place to shop. Wish it had bigger variety of each option but I understand the set-up.

Genesis Hall: This is definitely a store you can get stuck in for hours even though you came in with a goal to get just a few things. I found so many of my christmas gifts here. I’m definitely gonna come back for future birthday and christmas gifts!

Jerry Makison: Lots of items from furniture to food!

Griffin Peoples: A REALLY GOOD 👍🏼😊 & GREAT PLACE

Russell Primeaux: So many worldly treasures and treats.

Stacy Hill: If you're not going to sell you're clearance floor models take them off the floor

Kellie Hosna: Awesome items there

Christa P: Incredible selection.

Patrick Thompson: One of a kind store and worth a visit.

Lauren Johnson: Cool kool art furniture!

Sam Hildreth: Rod's a great guy and has been buying and trading with me for years. There's always something new in the store to check out and has stuff from all the great designers. If you're looking for something and he doesn't have it, he'll work with you to find it. Very knowledgeable and a must for any furniture fans.

Michael St Claire: Great stuff. There is a difference between "expensive" and "overpriced"I think some of the other reviewers here don't understand that there is a class of furniture that is analogous to the Aston Martins of the auto market or the Pradas and Guccis of the fashion world. This is a place to find the best designed, highest quality furniture in the world. They have some less expensive pieces but in general it is not going to be cheap.Maybe SJ and some others should stick to Nebraska Furniture Mart.

Chelsea R: Holy hell everything here is ridiculously expensive

mark summers: Totally overpriced. Shop elsewhere. Found many dealers locally in kc sell for a much cheaper price.

Jonathan Horst: Absolutely amazing pieces! A must visit.

Peter D.: Mid-Century MeccaI went in expecting small selection & big prices. I was wrong. This place is cram packed with great stuff. They have the expensive dream pieces, but also great looking items for those of us with a more modest budget.

Elliott Curran: Are you kidding me? I was worried that all they had were $10, 000 couches and high-end art & light fixtures. My apologies to Rod, the owner, and to his staff for me "thinking" again. Don't get me wrong, they do have all those things, but they had some great mid-century furniture that fit my budget. My first purchase was a few months ago & found some awesome pieces for my basement. A couple months ago I bought some great chairs, lamps, couches & tables for my living room. These aren't just any tables, they are George Nelson tables from the late forties. Bob, on the team at Retro, made the most incredible copper and brass planter inserts for these tables. SueAnn, the stager & decorator/designer, came to my house to help me pick paint colors and place the furniture. Oh and I can't wait to buy some new office furniture that's probably 50 or 60 years old and made from incredible, exotic materials. This store is full of beautiful art in the form of mid-century furniture & lighting; I never thought my house could look this good. Thanks again for all your help!

Katie Barbosa: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueNick was very professional and timely with my project. He worked with me to build on the idea and had it all finished before my deadline. Would recommend to anyone looking for custom woodworking and cabinets!

Dave Flint: My wife and I wanted a custom cabinet/cupboard designed and built for our new apartment. We Googled "woodworking", found Nick's reviews and gave him a call. He was great to work with, had good suggestions, and we felt the price was very fair and competitive. He made a beautiful cabinet that fits in the space and provides wonderful storage. He was able to accommodate our timeline and schedule and we were extremely pleased with the finished product. He is now painting the doors and drawers of the vanity in the guest bathroom. Take a look at the impressive catalogue of the unusual pieces he's done. We highly recommend Nick for quality pieces that you will be proud of at an affordable price.Services:Custom cabinet design installation,Cabinet construction installation,Custom furniture

Carmen-alicia Martinez: Highly recommend Belak Woodworking!! Nick was very professional, punctual and his attention to detail about his work was something you rarely see. He custom built our kitchen cabinets, listened to our needs and wants and created pieces that We really love!.The installation process was smooth and done in a timely manner. Excellent and professional service.Services:Remodeling,Cabinet design,Installation,Cabinetry,Custom cabinet design installation,Remodeling,Cabinet installation,Cabinet construction installation

Lauren Hoffman: Positive:Punctuality,Quality,ResponsivenessNick did an amazing job on our custom display cabinet. He was very communicative on every important detail and nothing was overlooked. Also, we were very impressed with the quick turn around on a custom piece. We will definitely use him again in the future!Services:Pre-made cabinet design installation,Cabinetry,Consultation

Larry E: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueRecently had Belak Woodworking design, build, paint and install a new fireplace mantel, replacing existing one. Belak was very professional, courteous and timely and the final product was top quality, Built and installed ahead of schedule. I highly recommend using Belak.Services:Installation,Woodworking,Furniture design,Consultation

Glenn B: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueNick was very professional and obviously cares about quality. That is a rare attribute these days. He was able to take our vision and encapsulate a design and build that outdid our imagination. We will absolutely use his services again!Services:Cabinet design,Installation,Cabinet construction installation

Steve Palma: This is a longer post, but for those people who find themselves in a similar situation, the context may resonate. In short--Nick is honest and his work is exceptional. He did everything he said he would do and stuck to the timeline.I had spent a year trying to find someone to make a custom executive desk--all Walnut. I went down roads with two different people. You will find that it will be difficult to find a large shop to make time for you. They are simply too busy to handle custom one-off projects. The other person was basically a shyster--plenty of them out there.-SteveServices:Installation,Desk construction installation,Custom furniture

Tina Forbes Seeley: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWith Nick’s skillful work, we’ve made a comfortable transition from a house to a condo, which we now call home. Everything has a place behind custom doors. Next project? Of course I will call Nick at Belak Woodworking!Services:Delivery,Cabinet design,Retrofitting,Installation,Cabinetry,Custom cabinet design installation,Cabinet installation,Shelving/rack construction installation

YourFutureAddress: Nick with Belak Woodwodking is truly an artist when it comes to carpentry. I've hired him personally for custom cabinetry- both in the kitchen and closets. He has incredible attention to detail and quality of workmanship that is unbeatable. Additionally, I have referred him out for custom closet build outs. Everyone that has used him has said that he made their closet dreams come true. Whether you are looking for furniture or custom woodworking- call Belak Woodworking. You won't regret it!Services:Desk construction installation,Wood staining,Cabinet construction installation,Custom furniture

Lynda Raner: I had Nick make a new custom vanity for our master bath and literally could not be happier with it. I provided the design with measurements, and it’s as professional a product as I could imagine. The painted finish is flawless, truly a work of art. Nick was so easy to work with, the vanity was exactly what we wanted, and it was done when promised. I would recommend Belak Woodworking without qualification for any custom woodworking project you have.Service:Cabinet construction installation

Dessi Tomova: Highly recommend Belak Woodworking and the services of Nick if you are looking for high quality custom-made furniture or home accessories/decorative pieces. Nick is extremely professional and provides exceptional service. He has created two amazing pieces for our home - a beautiful custom walnut coffee table and a wine rack to match our dining room table. Easily the highlight of our home decor!Services:Table construction installation,Shelving/rack construction installation,Custom furniture

Laurie Meyer: Our custom office was collaboratively designed and built to specification. It was installed on time and without incident. Nick is professional, knowledgeable and has attention to quality and detail. He was great to work with and we are thrilled with the quality and function of our finished office. We are already discussing our next piece with him and highly recommend him.Services:Delivery,Desk construction installation,Wood staining,Cabinet construction installation,Custom furniture

ROBIN HORN: This is our second time working with Nick. When the pieces arrive - you know there’s something special inside - as the shipping crate is as solid as a Trojan horse. His work is that of a century’s old craftsman whose pieces become instant family heirlooms the minute they enter our home. We’ve had three pieces made so far, including two bathroom vanities that are both pieces of handcrafted furniture. The third piece is a custom cabinet that is as refined as a sleek media console. His selection of wood and finishes is impeccable. We are already planning a fourth piece - and will recommend Belak Woodworking to any one considering working with him. Thank you again Nick!

Chris Curran: Positive:Professionalism,Quality,Responsiveness,Value

Mikkel kjelshus: Nick is a great guy making great wood working! Highly recommend especially for custom closets, cabinets and furniture, etc.

Brent S: I recently needed a Master Woodworker for a Home renovation project. I knew what I wanted (Custom Cabinets / Built-in Closets / Bathroom Vanities) but had no idea how to get started. I had spoken with a few other woodworkers in Kansas City but then was referred to Nick at Belak Woodworking in Kansas City.From our initial meeting until project completion, Nicks highest priority was to deliver exactly what he had promised. When I had the opportunity to visit his Woodshop in KC, it was clean, organized, and well-maintained. Nick worked with me to figure out what I was trying to achieve, sent me sketches and offered me a fair and honest price.Nick worked tirelessly to bring my vision to fruition and I simply could not be happier with the woodwork he completed. Nicks dedication to quality workmanship is undeniable...He's simply the Best at what he does!Highly Recommended!5+ Stars

Jenny Colwell: I called Nick at Belak Woodworking to make a bed for my severely disabled 5 year old granddaughter who had outgrown her crib and needed a padded bed that would keep her safe while she sleeps. I showed him a picture of what we wanted. We previously attempted to find a therapeutic bed with one of the companies that make these types of beds. They were extremely expensive and we could not afford one. Nick jumped on this project and because of my granddaughters situation he worked with us to make this affordable. The bed is amazing and the quality and workmanship was top notch. He also built in extra features we didn't think of that allow us to make changes to accommodate my granddaughters needs. More than anything I was impressed not only with the quality of the work but the heart he put into it. His sincere empathy for my granddaughters situation was heart warming. He finished the project ahead of time and installed it. Great guy who does great work. I had the opportunity to see other projects he was working on while I was in his shop and I highly recommend him for any custom woodworking you need.

Peter Fucile: I hired Nick to build and install custom mudroom cabinets that included a bench, drawers, cubbies and a shelving system. The finished product is beautiful, and Nick was great to work with through out the whole experience. Nick was responsive to all inquiries, delivered on time, and made sure we were satisfied. I highly recommend Belak woodworking to anyone looking for someone that does hard work and fine craftsmanship at a reasonable price. We are thrilled!

Sara Crow: Wonderful experience working with Nick for our custom walk-in closet and pantry. I gave Nick my design ideas and he improved on them immensely to maximize our space and storage capabilities. So happy with the results! The closet and pantry more beautiful and functional than I had even imagined. High quality matierals and craftsmanship completed on time. Definitely recommend!

Connie Meis-Robertson: Lovely mural and pictures about the history of downtown Overland Park. Furniture was out of my price range

Terrie Franklin: They are going out of business but they have a lot of furniture still in the building. Does not look like they are in a hurry because the prices are still high to me.

Kelly Morrow: Nice furniture and a helpful staff.

Mary Evans: Just checking out your website.

Lori Kaleikau: This store is the best! Bought my dining room set from them. Pam is wonderful to work with!

Ann Evans: They have the best selection of really good furniture around

Eileen Grebowiec: Great help from staff providing remodeling ideas.

Sabaka Mahusky: Very historic building. The building itself should be registered as a historic landmark.

Dan Bradbury: Never here before, but great merchandise and good service.

Michael Renfrow: Beautiful furniture and a helpful and personable staff makes shopping in downtown Overland Park easy and pleasant.

Kitty Kempenar: Good service and good quality.

James Markert: Beautiful selection

Justin Nidiffer: 👍

Barry & Lisa Hutchison: Very nice, high end furniture and decor. Great for getting ideas for your home. Helpful, attentive staff. Expensive.

John Carter: Always an enjoyable visit. The staff is knowledgable and always helpful to me. It's actually fun to go there.

Samuel: If I ever win the lottery I am purchasing an entire house worth of goods here, from bedroom to living room. Pray that I win!!! because this place, while $$$, the furniture is quality built to last a couples lifetime!

Heather Van Tress: Very well made furniture and excellent service.

edward cook: We have been doing business with Traditions for years. We recently bought a couch and at the time of purchase we asked if it would be delivered? I was told yes understanding there would be an additional cost. In the past very piece we have bought from Traditions was delivered to our home. We received the call the couch had arrived and to pick it up. I called and asked about delivery and was told "we do not deliver but here are some names YOU can coordinate with to have it delivered." You lost a customer after this transaction is completed. Update: We were called by Traditions staff and they worked with us to fix the situation. Appreciate the fact that they corrected the problem.

Zach Underwood: Very expensive furniture, which is fine - we didn't know until we walked in. It seems like good quality though. However nobody with the staff spoke to us at all. Apparently we didn't look like we had enough money to be worth interacting with. So unless you look like a million bucks don't go here.

Chris: Love this place. High end furniture.