Best Shinkin Bank Independence Near Me

Jules Whitman: This bank is absolutely TERRIBLE!!!! They steal money from deceased account holders, deny it, then will not give it back. When they deny you service on your accounts, they blame it on “their policies” but then deny you copies of their policies. Jamie at the Grandview branch hung up on me when I called her out on her lies. Never, ever bank here!!!! Breanna at the Grandview branch is particularly awful and discriminates against account holders.

Jon Jones: Worst bank in the world when it comes to dealing with a deceased family member dont ever bank her they will keep money that doesnt belong to them and have the stupidest people working for them.

Abraught: Tania was absolutely amazing! Thank you so much for making my experience great! She was able to help me over the phone, so when I showed up I was able to be in & out! Thanks again!!!

Tarra Foster: The day I went in to the bank everyone was very nice the personal banker was helpful and went through every option for me, thank you, Tania!

Hollie Wu: 10 out of 5 stars, the employees were so kind to us when we came in with hundreds of dollars in change. Definitely will be going here again to get any of our banking needs done!!!

Eddie Figuereo: Terrible, pesimo y pobre services, the Maneger tiene una una aptitud negative a mis servicios.. a veces pienso que ella es "RACISTA", la unica razon por voy es depositar dinero..

Dailey Warren: Kind of irritated, although I'm sure they're a fine institution. I'm on the hunt for a $2 bill and the somewhat baffled policy-slave who answered the phone said they can "only exchange money if you're a customer. Would you like to open an account?" I, of course, declined because I only operate by the barter system and most banks don't except chicken eggs or compost, so there you go....

Cliff Paulson: Great Staff!! They go out of their way to help their customers!!

Michael lindsey: I bank there, completely satisfied.

Ju Lo: I hope corporate looks at all these reviews and start doing an investigation on John! And how he allows his assistants and bankers to treat people!

Ashley Wright: Wish they would answer the phone so I could talk to a manager about how rude they ever to me evertime I go up there I am customer and they can't even answer a phone for a customer dumb they need to be out of business or fire everyone and get new people that aren't rude

Oliver Elders: Wanda Drake was very helpful with setting up my account! Thank you for making this one of the easiest bank experiences I’ve ever had!!

D’s Reviews: Awesome Bank and great branch! John is a great help!

Robert Johnston: More than one occasion I’ve attempted to deposit paper checks into my account at the banks atm machine. The feeder jams and withholds my check without applying the funds to my account. Calling during business hours is a joke. They can’t access the paper deposits over the weekend and usually the person who answers the telephone is very dismissive and uncaring. Almost as if they’ve had plenty of practice fielding this sort of phone call. Ultimately it requires a special in-person visit to correct.

farudeh Ebadi: Great customer service, Great managment.Mahta helped me and she was so helpful too.

Tony Latta: All the workers have great service and were willing to help me with everything that I needed.

olivia trevino: Ava was the sweetest!! she helped me count all my money and set up my new checking account!!

Savannah Wilson: Great bank the employees are always are happy to serve you with a big smile

Judy Shute: I’m looking for a new bank. However, after reading the reviews, I don’t think it will be yours. The reviews about rudeness and different complaints scared me away. In addition, I have a friend who banks with you and she recently had a very bad experience. So, thanks, but no thanks. Judy

Tammy Sammons: Deposited a check in their atm on Monday morning the atm sent a message back not able to return check and did not deposit it. I went into the bank to ask about my check they said that the atm had a jam un it and that the would clear it and call me when they had my check. They did not call Monday but did call Tuesday morning saying I had no check in there. I was very upset since I had a receipt from the atm telling me that there was a n error and that they could not return my check. I ask for manager who again said my check wS not there but he would check the atm again. He comes out holding my check after pretty much being called a liar. No apology. Done.

Dave Noble: One time before the bank opened I needed to cash a check and they did it from the drive inn window 10 minutes before the bank opened

victor cromwell: Nice place nice people lots of benefits no fees even get your money back when you get money out of network just keep your atm stubb

Kevin Ladd (KEVLAR): Great bank with great people serving people with a smile.

Tony Myers: Lady was very rude,

Bonit a: Not JUST this bank, but as a whole these banks and the customer service is horrible. They give you " i dont know" as an answer for everything and do not go out of their way to help you resolve your problem.

Elida Perez: Great costumer service, I really recommend asking for Karina when you need help. She is very patient, polite and explains everything you ask for.

Trig Stewart: I've enjoyed my experience with this Bank. I started banking with Central Bank probably around four years ago. They've always been quite courteous. Extremely helpful. I'm in fairly often. Various banking needs.One thing. They do shuffle people around quite a bit. They've had more than several employees that have left or moved. It does make you wonder if they treat their employees well.

karina camacho: Les recomiendo que vayan con karina luna si necesitan una cuenta personal oh de negocios Karina habla español y es muy amable les explica todo muy bien el mejor servicio en particular ella

Jocelyn Miranda: very wonderful staff! karina in particular was very polite, friendly and helpful! overall, a very great bank to be with

Maria Ramos: friendly and timely

Kathleen Ellis: Great staff but why does the drive thru close so early? Closing at 600 would benefit those of us who work until 500 and can’t get to the lobby but drive thru by 500

Death Tr00prx: Fast and ez

Tate McCrary: Michael is the best ! If you stop by this bank ask for him and you will not be disappointed

Steve Jones: Great customer service

Amanda: Awesome customer service!! My go to branch because Shawna is always so nice & friendly!! She will go out of her way to make sure you are taken care of!!

Amber Skinner: Absolutely love this place and never judged me!

Karen Saulat: I had a problem with some fees and Morgan Eckstein took care of it. She was very professional and friendly. Great service!

Guadalupe Ceron: Morgan gave me the best customer service, and was very patient and understanding with me. Shawna was super friendly and also had great customer service from the very first time I came in! I really appreciate these two lady’s!!

Matt Sprouse: Great service, everyone is friendly and makes you feel important and makes you feel at home. Michael Gamble helped me open my business account, smooth transaction and earned my business.

Kenneth Stewart: Love this Bank don't get charged for a lot of stuff I do at Bank Best Bank account I ever had

Michele Van Alden: These people are GREAT!!!!Mike (funny)Team work super

Robyn Heikes-Frans: Great drive thru service. Quick and very friendly

Shelby Rich: I prefer this location over all of them and the staff is the best! Very professional and thorough here! Thank you guys!

Mike Pierce: Excellent place to bankVery helpful

Sunny Alexander: Love this location! The staff have always been super friendly and helpful! They’ve always treated me like I’m a part of the family

Tyrone Smith: Awesome staff definitely one of my favorite Central Bank locations, and Samantha Smith is top of the line worker always prompt response and very attentive to her customers. So thank you Central Bank for doing such an amazing job as a whole.

Brian Maupin (Nickname): Incredibly slow service, waited over an hour to talk to someone, no sense of urgency over the number of people waiting at all.

Jalyn Holloway: Great job answering every question we had. Thank you for your hard work!!!

Anne Harris: It's really really nice and I want to say thank you to everybody they are doing a wonderful job and I want to say thank you again get them a race

George Warren: Cost of everything goes up and this bank thinks It's a good idea to only stock ATM and drive through with small bills. You should be able to go the bank and get a hundred dollar bill. Do better.

Ken B: Excellent staff. Always friendly and efficient. Been banking there since they opened. Hope to never change. Unfortunately no drive thru window. Either a sign of the time regarding staff or a money saving issue.

Carol Beem: The new ATM ARE A BIG!!! STEP BACKWARDS. You may loose customers because of them. I know you did it to save money but you may loose in the end!!!!!! You need at least one teller window at each location.

Austin Robinson: Have been banking here for about 10 years now and they are always so helpful. Tim B at the 291 hwy independence branch helped me with my auto loan and was quick getting it done and keeping me in the loop throughout the process. Can’t say enough good things about CACU!

Gayle Gensler: Helpful! Hugs 💘

R R: I've never set foot in a more misleading, and untrustworthy Bank that has equally terrible customer service than Community America. Better read the fine print for all their shady Fee's beforehand! If you want a deposit box you have to undergo a credit check which is Ludacris! Lastly, good luck getting in contact with a real person!!!

Sarah Leslie: Worst bank experience I've had yet. Nothing but problems. Constantly having to go through extra hoops to access my money. -80/10 would not recommend. And good luck speaking to anyone on the phone, if you do they will have an attitude from the beginning and speak down to you like a child.

Jesse Baker: Came to open a Chiefs checking account. Met a brilliant young man named Weston who helped set it all up. Very efficient process. Thank you for the help

Brad C: I’m at a lose of words as to why it’s so hard to get ahold of these bankers. I literally don’t understand?

Nancy Cunningham: Very good customer friendly service. This is actually the nicest banking credit union I've ever come across. I've had loans. I've had job loss. This place bends over backwards to help your needs.

Thomas Hackley: It's a bank, very cleanly kept, very friendly staff, coffee and cookies served in the lobby.

Logan Davis: I would like to thank Kayla for her assistance in a special circumstance at the drive through teller.We needed a service that would normally be taken care of inside the building. Unfortunately we aren't able to enter into most buildings due to seizures.Thanks for the customer care Kayla!

Ellen Jones: Fast, reliable, friendly service. Best bank we have ever used

Amy Mills: I love Community America CU! They have the nicest people working there and are always eager to help me with anything I need.

Ox Wheeler: Got my first loan ever and was super excited. Got the so called insurance in case I lose my job. Lmaoo that's a joke! Scammers!!! Beware folks.

Carolyn Smith: Great service!

Donna Smith: Tried to open a new account and young man talked us out it because a) it would take 45 min b) would not be our primary bank. a) we are retired and 45 minutes is nothing for us b) the deposit would have amounted to close to $400,000. So we took our money elsewhere.

David anway: The Staff is GREAT!!! They are fast, kind, and very polite!

Chuck Duckworth: They are totally autimated. I have a question about my account and can not get past the autimation to a real person. Why?

Mary Dungan: I'm very happy with the service I have received at this branch. Only one thing bothers me. Why can't I get a phone number to this branch. I don't want to talk to someone in Kansas about my problem in Missouri! I want a local phone number!

Nate Owens: I was taken back by how nice everyone is here. I have never experienced a bank with such great customer service. Julie was so helpful with getting my account set up. I am looking forward to future business with this bank.

Fran Dorland: I went through five other Bank drive-thru hours trying to just get a roll of quarters. Because I don't have a bank account. Then I stopped here and Hawthorne the drive-thru teller was as sweet as she could be and gave me my quarters in February I am opening an account at this Bank. I have not had an account at a bank in probably 10 years but I'm going to give them my business.

Lara Neal: These people are working at a bank and they can't count! Went to drive through and was shorted by a hundred dollars! Then they tell us not to get upset! It took over 30 minutes for teller to recount her drawer and what kind of customer service is asking your customers, what's up?? Recommend going to ANY other bank, I give a no star rating, not one, but it doesn't let you put that!

Greg Scott: An amazing staff have had nothing but wonderful experiences with this branch always helpful and friendly. Best bank I've ever had and will be a customer forever... thank you for being honest and fair.

Loretta Hutchison: Good service

D Mott: Do not bank with Hawthorn. They'll up and close your account without any notice. No phone call, no email, etc. One day before my direct deposit was about to be deposited in the account, they deleted it for "suspicious activity." I even secure messaged them and told them what happened but they cancelled my account. I just called the bank and they're keeping it cancelled. Stay away.

4tlcox: Everyone I have dealt with at Hawthorne Bank are such wonderful people. The service is great I’ve never had any problems. And everyone is always so cheerful and happy to help. Cheri, Kori and Melanie are the best!

Robert C: I’ve recently called in with a problem I had and Kori(sorry if the spelling is correct incorrect) helped me and way that actually made me feel like I was a person and not talking to a machine. This just makes it feel more welcome and now I suggest them others due to this.

Linda Duncan: My opinion I love Hawthorn Bank a good day to go to very nice good people I highly recommend

Tiffany Roets: Nice, quick, & efficient. Carly’s very sweet!

Robert Grewnwood: Nice and punctual

Courtesy Cars: Very friendly and helpful staff.

Jessica Flieger: This place is a joke don't bank here!!!!!!

James McClain: Set up internet connection

Judy Adler: THEY PROVIDE THE BEST CUSTOMER SERVICE!

William Bell: Stephanie was very helpful!

Kevin Reffitt: Better hours ..... open before 9:00am.

Jill Shinn: Always accurate , courteous, and helpful.

Apolo Donjuan: Declines my card most of the time. I call and said all good noting wrong.

Amanuel Hill: I respect all of them for the job that they do but sometimes you have a bad apple in the bunch. I like going there because it is very convenient.

Charles Foreman: A wonderful place to bank!

leon nguyen: I started deposit my first ever paycheck with UMB and still doing so. They kept my deposit safe and secure and whenever I need quick cash around KC just drop by local QT extremely convenient for me. If there is a ranking chart of banks in KC there is no questions UMB baby hahha.

Charles Farley: The teller was very helpful and efficient. All went well.

Klint Hinson: Exceptional customer service! If you reside in Missouri this is the place to bank!!

Charles Oppenheimer: kim and her team always available to help. Yes they really make me feel like a member of the family. Kim is an excelent manager!!!

Mark Allred: Great experience. Very friendly and helpful staff.

Kevin Vanderpool: Kim Knowles and her associates are very helpful always the same people in the bank says something same faces

Frank Guarino: The team members at this branch are outstanding and so very knowledgeable and helpful. They go above and beyond to help.

kay tuttle: Great people, great bank, great service.Been with UMB many years now. No plan to change.

Susan Dupont: Wonderful,,friendly and always helpful

Michael Belman: Super friendly, awesome staff. Takes care of all of our needs

Darrell Johnson: Always friendly and knowledgeable while Always going the extra mile to help me out! This is one of the reasons I have banked with UMB for over 40 years!!

Maria Alatorre: Very nice people

Teresa Ravenscroft: I began my relationship with UMB due to a former employer that used them. I had such wonderful experiences cashing my checks there for 10 years I decided to open my own accounts for myself and my child; she is an adult now and also continues to bank with UMB. They have fast, friendly and efficient service and they tend to go the extra mile for their customers! I have tried the other big name banks and UMB is where it is at and has been for me and my family now for twenty years!

MzPanDuh: They are always nice and efficient

Patricia Smith: We have been with this credit union for 40 plus years! All the employees are great! In all the years we have never had an issue that was not resolved quickly and efficiently

Tangy Gleets: I just got my second car loan with UCCUMO. And now, I wish I hadn't. They are a pain to deal with, and admittedly I had way too much going on when I bought my car this last time. I will likely refinance with another lender, and possibly close my other accounts after years of being a customer.

John Burch: have been with this bank for almost 20 years. In the past year or so they have really went down hill. I recently opened a business account with them. At first no one knew how to open the free business account that is listed on the website. They all claimed it did not exist. I pressed and finally a manager showed them how. You have to wait 7 to 10 business days to receive your card for the account. I waited and never received the card. Called and asked and was informed "Opps i forgot to order your card for you." I pressed and they claimed they would have it rushed and waive the fee for that service. I waited the 3 business days and no card. Called and now magically the company they use to generate their cards is out of plastic. Basically I am getting the run around at every corner from this place. If you have any other option i would use it even it if is just prepaid cards and an envelope under your matress

Hannah McDonald: I have had absolutely great experience from United consumers! I have purchased and paid off 4 vehicles with this bank. Great customer service and communication! Very professional and made it easy every time I got a loan! Will continue using this credit union for future loans!

Michael Copeland: My debit card is either lost or stolen during the holiday season in order to get a new one in a timely manner this institution wanted to charge me additional $30 thinking about transferring my money elsewhereUpdate: representative contacted me and took care of my issue. I was to thank them as I've been a member for years!

terri schwierzke: Very quick and efficient. Also very friendly.

C C: They are horrible people that work in there I should of NEVER opened a new account with them. I've had NOTHING but problems with this bank from day 1. They never want to fix problems.. instead find a way to manipulate you, and let you walk away a dissatisfied customer. I would NOT recommend THIS bank to anyone I love.

Adam Morrow: First it was "WeLl, yOuR CaRd wAs SwIpEd oVeR 20 TiMeS"Now, it's "WeLl, yOu NeEd tO CoNtACt tHiS PeRsOn aNd HaVe tHeM FiX yOuR IsSue"You are a bank, start acting like one.........Quickly........

Justin Donaldson: I regret doing business with Consumers Credit Union, their priority is definitely not their customers!! You cannot trust this credit union and I highly suggest going elsewhere.

Johnathon Boehm: I had a business account with him for a few years my first year at the smaller Bank on 24 highway was fantastic great customer service newbie by name knew what was going on with my account. Then they moved me to 23rd Street location I had a product that I bought that kept charging me when they weren't supposed to try to get that shut down they gave me the products information and told me I had to do it couple of times through my business account I had overdrafted twice time over a couple of thousand dollars between what was taken in the overdrafts. No questions no harassing phone calls was able to just catch up on my next project deposited several thousand dollars in and out of my bank account and the time I had them and then they called me and harassed me for a week and a half day in and day out as I repeatedly we made the arrangements I made the day before and then the day before I got them caught up over an overdraft of a couple hundred dollars they close my account not happy at all total case of not knowing and not caring what's up with your clients.

Victoria Arnold: This bank has been a wonderful place to call home, we have been banking here for over 20 years and could not ask for better service, rates its like they are family!

marilyn frisbie: They keep changing the log in page..I think they are changing it again... Hey UNITED CONSUMERS stop fixing what isn't broken..

Michelle Solerto: Worst credit union ever the staff have no customer service skills and no initiative to get questions resolved. They need to seriously think of better Human Resources interviewing of their employees.

Anga Crosby: United Consumer Credit Union a great place for all your financial services.

Christine Bugg: I absolutely LOVE this banking facility. THANK YOU for EXCELLENT customer service!!!

Rick Smith: An awesome place to do busy. The staff is always friendly and willing to assist. Great rate on auto loans and they are offering a promotion of a $100.00 cash back for every 10,000 financed, That's free money! I suggest that you check it out!

Jeffrey Casey: You always have the answers for all my questions I asked.

Amanda Bowers: We have been members at this Credit Union for over 25 years. My husband's company banks here as has its many employees over the years. A few weeks ago my husband stress levels were through the roof and so he just kind of detached from everything including our accounts but wasn't really concerned with our accounts because he knew we had overdraft protection. BE WARNED overdraft protection and transfers you make from your savings account are connected and you will lose money. That's what happened to us to the tune of $200. Now I realize that customer service isn't what it used to be(which is sad) but I now know that neither is customer loyalty. I contacted this bank about my $200 in fees and spoke with Monica and she could have cared less that I was out this $200 for accessing my OWN money. Federal guidelines changed in 2020 allowing consumers to withdrawl money from their savings accounts more than 6 times in a month but now banks have the right to charge you fees for going over the 6 number limit. Were we as loyal customers informed of this? Were we as loyal customers told that their so called overdraft protection included this 6 number limit? NO WE WEREN'T. I had hoped that due to the state of our economy and our loyalty that I could get some of those charges reversed when I called this bank, but was only treated like I was just some pathetic loser looking for a handout. TO REITERATE I WAS CHARGED $200 FOR ACCESSING MY OWN MONEY. Because of this we will be closing our accounts with UNITED CONSUMERS CREDIT UNION IN INDEPENDENCE and so will my husband's employer and all of their past and present employees. It's time to take a stand for all Consumers and fight for a change. This bank could care less about their customers and I for one feel like I just got robbed.

Larry Hilt: I love the place. Everything was made so easy. Much better than dealing with my bank.

Maryanne Heinrich: Although the staff were courteous, I stood in line for 15 minutes to get to the ONE bank teller that was available.

jeanie “Sunshine” hendrix: BoA ATM are the easiest & best way to go! Deposit cash, checks, withdrawal money, check your balance.. what more can you ask of a bank. Best ATM bank I know. I've been with them for 24yrs. Honestly, I'd rather do the ATM because a while back I went inside & had a problem with the teller. She was a very rude girl- Over me cashing a check & I had to write my last name in the "pay to" line because the person put my maiden name on check by accident. I told her I've been with yall for 22-23yrs and the ATM takes it. She wasn't happy nor would she let me cash the check. I almost quit the bank over it. Still deciding... already opened another account with a different NICER bank. Not sure what I may have up my sleeve.However, before this BoA has been Great to me!!! Though they have no problems hitting you with $34 overdraft fees, multiple times in 24hrs, even if it was $2.00 short. Come on yall! People are struggling and for you to take that kind of money from our pockets when we didn't/don't realize we went $2.00, or however much, over in our acct & evidently we were broker than we knew so you just take it & make it worse & harder to cover due to your HIGH CHARGES. Which takes time to recover from, due to your fee!!, & it's not like we weren't coming to deposit more money & fix our issue/mistake!!!! This is how banks do you.. they want your money in every way they can grab it. Who's literally robbing who here..???.... I understand a fee but $34?? Pityful & you should be ashamed.It's the mean teller that has me mad so she caused this review.

Cheyenne Wendegatz: I'm giving 5 stars because of Melissa, the manager that helped me. She was straightforward, knowledgeable and honestly uplifting with my current situation. The world needs more professionals like Melissa so thank you!

Jairon Bueso: Hablan español? Esque quiero abrir una cuenta de ahorros

Kimberly Erickson: Couldnt help change my number and even let me pay my auto loan from another bank card… horrible service!!!

howard lotven: Sorry I cannot give this a zero. Should of known I was going to have problems when I first walked in. The employee at the front desk was leaning on her elbows and did not stand up when I came up to her. Asked me what i needed in a slightly perturbed manner. I told her I had several documents I needed to complete. That the documents were sent from Bank of America. I handed her the first document, a distribution from my deceased mother's cd, she looked at it and said, " I've never seen this before." RED FLAG! Then said, "Oh, this is for a minor." I told her no, it is for a distribution from my deceased mother's account. Rest of the paperwork has already been filed with Bank of America. She said, so I just need to mail this in? No, i can sign it here and get a certified check for my distribution. She then handed me back the document. The other document was to change the signature on the account held by me and my mother to just my signature. Told her I needed to change the transfer upon death information. She first said i couldn't do that, then said I needed a banker to do that. DUH - WHY DOES SHE THINK I CAME INTO THAT BRANCH. At this point I said, "Thank you, but I am going to a branch where they know what they are doing." And walked out. When i said that she finally stood straight up instead of leaning on her elbows, which she was doing the whole time and watch me walk out. A second employee was standing there the whole time and never said a word. After reviewing the reviews here, before I left this rating, I am now not surprised at the "service" or lack thereof I received at this location.

Michael Killion: If I could give 1/4 star I would. Today was the second time in a row that I walked into this branch and was treated SO rudely I was dumbfounded. If you are thinking about opening an account with this bank, go somewhere else... really. The last time I went in to cash a check and they told me, "we have no access to our cash right now". What? Also, the description on google says "drive-thru services". Nope. Go ahead and get out of your car and walk in for the simplest transaction. 90% of other banks still have their drive thru open so do yourself a favor and go there.

Curt Tadlock: Worst BofA branch in Kansas City metro! ATM out of service with one person at the counter. Never again!

Jonathan Taisi: Worthless

Ashley Anderson: Opened a new account with them, (I already have a checking and a savings it was a secondary checking) did not get sent or notified of a pin for the card. instead on the card activation letter it says I will be mailed a pin but it has been 2 weeks almost and haven't received a pin. no biggie except I've tried calling to get ahold of someone to set it up but no one answers the phone at this branch when I call it, and if I go through the automated voice prompts all it wants to do is re-mail me a pin. that doesn't work or solve any issues when I cant use my card that I have NOW. So I use my lunch (I work business hrs. M-F 8-6 so I am never "free" during their hours) to go there, and instead of being dealt with by a teller I am simply "checked-in" and have to wait. no biggie. but there are TWO tellers not doing anything while there are two people in the offices and one man in a separate cubicle (he's irrelevant in this bc I don't know what his title is) but one of the people in the office has an appt that shows up and he is working with them. the other person is a lady that is on the phone with someone about getting an appt set up (so obviously their phone's work, don't know why I could NEVER get ahold of anyone). she comes out and takes the lady that is waiting with me (she is trying to open an account - which is like a 30 min thing) so I am a little more irritated now (waiting 15 min already) - like if I was sent the pin info from the beginning or if someone could answer the phone this could have been resolved. My pin situation was a 5 min thing TOPS, but instead they have tellers twiddling their fingers when they could be helping people. This is not directly against the tellers that were there themselves, they do not have control over their job duties. But if BoFA is going to terminate the drive thru services, not provide pins to new cards, not answer their phones, or fail to use basic understanding of people's time then why bother?? Never really had an issue with them before, but as someone who has been a customer for years trying to remedy something that is not my fault, VS you (BoFA) favoring someone who is not even a customer yet seems off. Also please learn to prioritize and service your patrons better. I have to use ANOTHER one of my lunches tomorrow (I set up an appt this time) fixing an error on their part rather than having a true lunch.

Vicky Garcia: Walked up right before close time and doors were already closed.

Kelly Robinson: Today we spoke with Jason Brant at the Independence Missouri location, he was so patient and deserves recognition for his excellent customer service skills and expertise. He spent over an hour trying to reach a representative as they were being difficult to deal with regarding transferring us to the correct department for our issue. What a huge help he was and thankfully because he was diligent and knowledgeable it was taken care of! Thanks Jason

Miralda “Princess Mimi” Aguilera: Worst location ever. Simply just rude people working there. To the ladies behind the counter to the guy that’s just there to answer questions. EXTREMELY rude people.

Ashley Cosgrove: 8 bank members inside and NOT ONE can open the drive thru? Its raining USE common sense for your customers!! Oh wait their conversations with each other are more important 🚮🚮

B: Had issues getting a mobile deposit cleared and the manager Jessica Larson and Tina were absolute unprofessional pigs would not even consider helping me just wanted to argue how they couldn’t help me in front of whole bank, Called customer service myself like they should have done and got the situation quickly rectified (just like i told them would happen) with no help from them then closed my 20 yr account. Will never do business again with Bank of America due to Ms.Larsons unprofessional and amateur conduct.

John Freeman: Personal account for 15yrs with the Independence location . And the want to hold estate check for 10 days. BS

Rick Mitchell: So I stop in on a Friday afternoon after getting my check. I'm not a firm believer in the banking system so I don't currently bank anywhere. It's places like this that make me that way. I only came here because this is where my employer chooses to do business with. I hand them my check and just asked to have it cashed. She promptly takes my check and asks for my I.D and right thumb print. At no point in time does she mention a fee for cashing a check. She gives me my cash and I start walking out and realize it's $8 short. I tell her and she then tells me about the fee. I would have never cashed a check there if I had known it cost so much. Little Ma and Pa banks don't charge that much. I'd figure a bank with as much as these people they could afford to let people cash checks from their own banks for free. Hell no it's $8 bucks. That's insane. Never again. Banks are the real criminals.

Alycia Nichols: On a Friday morning....just one teller to cover the counter AND drive.thru?!?!!?!?! Seriously???? Bank of America has slippedWAY below what’s acceptable for customer service!!!!

kim C: Closing at 4pm during the week doesn’t work well with working folks!! We will be finding a new Bank!!

Michael Fields: Went to the counter to withdraw money from my account for a money order even though I had my valid drivers license and my debit card The teller refuse to give me my own funds she said my signatures did not match over 15 years with that account never had this problem I think it's time to switch to a credit union it's my money and I want it now !!!!!!