Best Cricket Shop Independence Near Me

bettykinslowo: The store manager did such a great job. I switched over from consumer cellular and it was a bit of a hassle because of a port delay but Christian was very patient and such a great help. He transferred my information and helped me get in contact with my sister, such an amazing man

Michele Williams: I went to buy the $19.99 phone with promotion as I have been a cricket customer for 5 years. Christian waited on me. He told me there wasn't a promotion and my phone would cost over $80. Looking at the receipt when I got home. I did get the $19.99 phone promotion and he gave me a cut partial receipt and I was charged $83. He charged me for items I never ordered or received. Upon returning to the store today and demanding a full receipt, explanation, and refund. I only got the full receipt after Christian saying he couldn't find, alot of stalling and trying to misdirect me, after saying I would call the police. So far I have not been told what the charge is for or given a refund. Christian would not give me a straight answer and said it don't concern him. I looked up the charges, one is for an unlocked phone and the other is for insurance I never ordered or received. Almost $35. I'm 67 years old and could be mistaken for an easy target. I'm not done with this matter and demand a refund. I hope the owner of the store will correct this and issue me a refund and rethink who he/she has managing the store as I was told Christian is the manager I'm not sure exactly what I was charged for, maybe it was a case. I don't know because I was charged for items I never requested or received. I don't need the owner to day sorry. I need a refund of the money that was taken from me. My only income is veterans widows benefits and I need a refund. Sorry don't put food on my table. The owners, please respond accordingly

Shannon LeHotta: Very unprofessional to have your entire facility lit up,but your doors are locked. I called and no answer,or machine,or forwarding number. I called another location to ask if there was an issue only to be told they're not affiliated - no offer to help etc.

Tyra Walker: I have went to this location and usually recieve good service.. My phone had been disconnected about 30.minutes before I went to the store but the representative was not helpful. I've been a customer almost 2 years. Cricket you have to do better with customer service

Michael Mollett: There is no mask mandate and I was asked to put on a mask while there were a store full of people who's mask was not covering their face. More like chin straps. Why wasnt anything said to them? I stood there for a half hour with no help. There is not even any information or prices next to the phones. How am I supposed to shop for a phone with no details about them or prices. The ceiling drops water, the place looks like trash, and the employees are rude.

Latresha Green: Good customer service just didn't like that the employees were talking about the fact that I didn't want to purchase a case in Spanis. Which I speak fluently.

Sarah Escalante: Excellent customer service! Very nice ladies :)

Matt Glossip: Sevice is very good. The only thing people dont reilze you got to by your phone outright

James Davis: My phone a new G 5 crashed less than one week old. Cricket would not help me after I pd 210 dollars. I will be changing service on down the road. I have had Cricket for years and never had an issue before. The salesperson knew absolutely nothing. Fortunately I was able to get it back up on my own. That fool was going to SELL me another phone...

Tini Hayes: Quick friendly and informative.

Joseph Weeks: I had a fantastic experience here. They were patient and friendly. They answered all of my questions and I couldn't be happier. I will definitely be back!

Linda Weeks: The new store manager, Conner was very helpful getting my phone set up for my text messages.

Rob Adelman: I went there because I wanted crickets so I could train them to make that sound during an awkward silence, but I ended up getting a phone plan for a nice low price.

kimberly garcia: New manager. Connor is amazing. Sarah is bilingual. Both are very helpful.

Jessi Garcia: Great manager

Kenneth Figgins: Honestly great customer service if I only knew her name. Either way she was patient and a great help.

Steve Tully: They need new employees very negative attitude

Krystina Cowan: unprofessional and rude

Jose Mendoza: Excellent service and professional staff

David Morgan: They're my authorized phone dealer what else can I say

Osamah Alqadri: I have a the best service and they also have the best offers and good customer service

Brandon Wood: Excellent Customer service every time I come to this location!!! Awesome service from the store manager and the reps, they always go above and beyond for their customers. They are very helpful even when its something they don't have to do, they help find a way to fix any problem i have had with my phone or any apps!!!! Wont be going to any other location, I love the customer service here!!!!!!

Kalea Bridges: Thanks for turning my service off a full day before my bill was due . . .and then you don't even have representatives available to fix it . . . .

Jose Mendoza: Excellent customer service, friendly staff and amazing deals

Shawn Meyer: The clerk ignored me and my wife when we came into the store... he was busy on his computer... he acted like we were bothering him... all the lights were off in the store ... we just left...

kimberly c: Don't go to this location unless you want the employees and manager to blame you for a mistake they made and make you pay for it. They connected a new phone to the wrong number on my 4 line plan.Then after we made a fuss because they said we'd have to pay for their mistake we could hear the manager talking in the back to her area manager saying I (refering to me and not my boyfriend) told them the wrong number even though I was not with my boyfriend when they made the mistake. Just horrible and if you care about covid the manager was maskless so fair warned.

Micheal Vollrath: Amazing provider

Lisa Larson: Beautiful store !! Great team!! LOVE cricket service!! Come here before you go anywhere else.

Mary Christine Dodge: Andre is my hero. He stayed late to help us on a horrible stormy night, he went above and beyond what we expected. He is now my favourite.

Iffy: Andre was awesome with making sure things was done right for me.

Matt Glossip: Go here for you cricket needs the guy there knows his stuff

Ronda Striplin: I got such great service from Andre when I went to the Independence location with a problem. He stayed after closing time to help me. He was very knowledgeable and courteous. My phone had been hacked and he was able to quickly replace my sim card and get me on my way and made me promise that I would be more careful.....The next time I need to upgrade my service or purchase new equipment I will go back to this store. Thanks Andre !!

TLL Tallman: Andre was AWESOME

Kayla Crider: I will be a lifelong customer after the service I received in here today. Knowledgeable and professional, André is outstanding. Thank you!

Chris Soukup: That pay phone bill

Chrystal Gann: André was so good the last time I was here he worked so hard getting my game for me that I drove 40 minutes to buy a phone.

Marco Polo: Excellent customer service ,nice and friendly sales team.I prefer this location over all in independence.

Caleb Etter: Check out Robert he hooked me up with some sick deals.

Michelle Andrade: Drove across town to get here a few minutes before they closed walked to the door with the open light on and doors locked . Male employee shaking his head no when clearly the closed sign on the door still showed open till 8.Very frustrating when all I needed was to purchase one thing.

ray porali: Transfered a line to cricket had to pay over $100 to get a new phone and also paid for sim. The phone they gave me is NOT responding to calls phone rings and you tap to respond but there is no screen response, I kept it to see may be it would go away or there might be a trick to it? But I was wrong. So I called customer service for help. He said No BIG deal just go back to our store and BUY ANOTHER PHONE. I said but sir you sold me a LEMON and you are suppose to make it right? The agent was NON RESPONSIVE just like the phone they sold me. If you considering cricket read this one more time! Good luck.

Michele Williams: I came with an issue from a different cricket store. Cassandra went above and beyond to help me correct this issue. She should be commended for such excellent customer service. All my future purchases will be with this store. Thank you!

MurphmishForever.v.3.01 MurphmishForever.v.3.01: The first time in the young man was awesome helping me.Then my mom needs a new phone.I sent her there. My bad mom.They billed her at the store, cash out of pocket.Then charged her account.Worse than anything is that mom being 75 she needed some help setting up the phone. $800 some odd amount later do you think they did?Nothing but the data was transferred. No explanation as to how to use basically a computer.And disrespectful.Sorry to the young man that your review is being overridden.But my guess is that figured out that it is hard to soar with eagles when hanging out with Turkeys! 🤣

Krystal Smith: I wish I could give them 0 stars. But they okay people when you are buying a phone but not when you have issues. I got 3 phones from them, switched over, and I have 2 bars of service but no actual service to do much.They have switched out my phone also. The only place I have service is at their store or on Wi-Fi. I have ONE bar everywhere I go. Can’t send picture messages, can’t get on the internet, service on the phone calls go in and out. I have been in the store 4 or 5 times for this issue and it’s a torn acl so I have to send someone else in everytime. They have 2 imei numbers attached to my phone. Got the phone at 7 at night didn’t have service til 9 am the next morning due to someone switching my sim to a different iPhone. This is the only cricket iPhone I own. They won’t give me my money back but 26 bucks I paid for the phone. I work from my phone so everyday I don’t have my phone working properly I’m losing money. They don’t wanna refund me my money so I can have actual phone service that works so I can work like everyone has to for a living. The other option is for someone to look at the tower near me don’t know what good that will do since I don’t have service ANYWHERE. But I guess my next step will be cooperate since I can’t talk to anyone by the representative at the store no one above her. Customer service isn’t any better either poor attitudes. None of them actually care about their customers. Being someone who has sold cell phones, a store manager, and regional manager at several phone places I would of never made anyone of my customers go through this. They can refund me the money back they just don’t want to. It’s sad. But I guess I’ll keep climbing up the pole some how to reach someone who will ACTUALLY help. I literally just wanna have the service I pay for and not have to deal with issues every day and I certainly can’t afford to not work being a single mom of 3.

Chris C Koontz: Needed a new cell phone because my touch screen quit working. I took in my $800 Ule Fone I got a few years back and already had on my account before. They were nice enough to switch my sim card from my broken phone to the Ule Fone for free. They even suggested the discount you can get if you qualify for threw the government where they will pay part of your phone bill. I'm already using it for my internet. I have 5 lines at Cricket with Insurance on 3 of the phones with unlimited calling, text, and data. I only pay $160 a month for all 5 phones. This cannot be beat by any other cell provider out there, period. Believe me, They've all called me trying to get me to switch and when I tell them what I have at Cricket they are quickly discouraged.

Dianna Middlebrooks: Good, helpful service.

Carl Wilder: I needed a simple phone for my mother-in-law. The young lady showed me what was available. She was very professional and friendly. She made sure it was what I needed. Awesome experience.

victor cromwell: The woman was very helpful but I would not go through them for a phone no upgrades no discounts on a new phone cheap low rent service not for me

Samantha Campfield: Sat 1/8/21 I visited around 2pm. I had come from the Raytown location, where they had just treated me horridly, took an hour and a half of my time and lied to my face. I walked into this location and within 10 minutes (including waiting in line) the rep at this location had done exactly what I went to the Raytown store for, a simple phone switch. The rep here was nice, fast, and I will be driving the extra to come here instead of the horrid location on 350 in Raytown.Thanks for the quality customer service!

Lupe Wheeler: Great service, and they give us all the time we needed to fix any problem with my phone, I was completely satisfied with the tech support provided.

Cassandra Cruz: Lovely staff, store always smells nice and clean, no complaints from my end!

Jimmy Kent: Came to the store the first time ask for a new phone upgrade and received the phone but the lady did not give me any information on this phone or the data information and never transferred my email to my new phone I had to go to another cricket store to have this taken care of I wish I would please tell her she needs better customer service.

B: That location is closed out of business

kris Amador: Amazing customer service! Highly recommend to everyone!! Clean store! Very nice

Jose Mendoza: Amazing customer experience, associates are very friendly and knowledgeable. I also love my service!

Deonnah West: Great customer service

Brittany Bartlett: I really don't think they even deserve a star . Very rude . I think I'm going to switch phone companies. I got a lg stylo 6 a month ago and my screen went out .

Cheryl Smith: The young lady that works there is so helpful. I'm gonna learn to speak Spanish

Ken Aguilar: Lady had her kids in the backroom while trying to help me. I understood her dilemma but management needs to fix that.

Mike Oneth: Knowledgeable when I asked about 1st soccer player on what they need.

Russ Heiple: Theeee Bessssst

Maria Scott: Very clean. Great selection of Chiefs super bowl gear! Friendly staff and several check out options. Thanks for a great experience!

Chris Chubick: They want an arm and a leg for chiefs merchandise right now and they were out of everything good. One of the basic T shirts was $44

Carl Wilder: The family wanted Kansas City Chiefs gear since the won the Super Bowl. This place was ready. They were open until midnight after the big game. And they opened early for more fans. Great staff.

Holly Morris: There is multiple things to choose from. It's nice to see there's something for everyone. The prices like other places are a little high. Whether you need bows, guns, ammo, golf, shoes, Sports clothing, bicycles and more. This is a good place to go for a nice quality. It is clean and organized.

Sandy Thierry: They have a lot of merchandise from many name brands. They also have bicycles. Very clean store.

Thewoodsmanphotographer (The Woodsman Photographer): Mostly a clothing store now. Walmart has more camping equipment.

Megan Laffoon: I ordered my daughter volleyball shoes online and when we got them they were not in new condition. I took them up to this store and everyone there was so kind and helpful. They immediately looked and saw the shoes were clearly used and the Manager was very quick to remedy the situation for us. It was not the hassel I imagined it would be. Will gladly continue to do business there! They did a fantastic job! Thank you so much!

Anri Kyrgyz: The place itself has a pleasant vibe want to come back again and again

Maria Garcia: Very Big!!! They have everything!

Russell Primeaux: Oh the mark-up

Jebidiah: Good prices helpfull staff

Carlos H: All things sports and recreation for the home, it's in there.

Fishing MW: got rid of all their fishing gear

Carla Lee: Love the food i will be back and tell all my friends

Mac Kettner: If you need it now and need quality, go here first.

T L: If you need it for a sport, this place has it. They've had everything we've needed for wrestling, football, soccer, and 5ks. We were even able to score a trampoline during the pandemic while all other stores were out of stock. It's a bit of a drive for us for but this is the place we know will have what we need when local stores do not.

Larry Zucca: Nice place with a wide variety of gear.

Roy Webb: Well stocked, plenty of employees to help. Black friday sale coming up!

Jose Mendoza: Excellent store, Excellent customer service

Bernard Hibbard: well we went in there with the problem that we couldn't solve, and we tried the other cricket store on Wilson and they did not do anything helpful for us. however from the moment I walked in with the phone the girls there were extremely helpful knew exactly what they were doing not only that, but they didn't bother to charge us. As far as they were concerned it was just part of customer service period and it was greatly appreciated!!

Craig Hibbard: I was there doing some business for handicapped friend, and both the girls behind the counter were very nice, semi-professional, semi-down home, and all together very very helpful. They did the one thing that I needed to be done for my friend, and then proceeded to do a few extra touches without charging me. I like that!

Alaa Alibadi: خطوط ممتازة تغطي أغلب أمريكيا وكندا والمكسيك

Griss Chacon: Great service , I love it here everyone was soooo nice and welcoming 🙂 I will definitely continue going to this store only

Moe: Very Helpful staff , friendlyI Recommend this place

Red Pill Nation Evans: Today date as of June 6 2019 I walked into cricket wireless asked the young man to assist me in going about looking for a new phone since my ZTE Blade Max was discontinued the young man was not knowledgeable mad a mockery of my situation was incredibly rude and complacent I've been with cricket for six years never missed a payment I don't deserve that treatment from anyone whatsoever I know Billy is the owner I will be getting in touch with the better business bureau and cricket corporate the young man this happen June 6 2019 he was the only employee in the store!

David A. Morrow SR.: Excellent

Helen Holmes: I love this store staff is very helpful and they know what they are doing anytime I have a problem they are able and willing to help me have saved be from buy new phone by showing me how to fix mine a few times love it

Sergio Marquez: Las dos que atienden ahi ni a cual irle, dan un pésimo servicio y solo atienden bien a Los hombres por que solo van a ver a quien coquetear, miré como atendian a unas personas de la tercera edad y Los trataron muy mal, no los quisieron atender y los trataron con prepotencia, ojalá y las despidan y pongan a gente profesional que si le gusta y sepa hacer su trabajo

Elsy Orellana: Muy malo te entienden siempre de mal modo como si les bas a pedir regalado pienso que el trabajo de ellas es atender bien la gente pero ellas no se que se creen deverian de correrlas y contratar gente que si trate bien los clientes ya que para eso se les paga,ya mejor me cambio a otra compañia para no tener que volverles a ver la cara

Yoyo Ulloa: Mala atención al cliente esas mujeres se creen la maravilla ni atiende bien ala gente.

emilia Cantú: Bien

Abram Ramos: Muy amables las chicas servicio exelente

James Goddard: Very efficient and professional service

Erick Hernandez: Las chicas de ese lugar parece que odian su trabajo por que siempre te atienden de mala gana y esta es la tercera vez que me pasa

Francisco Ramirez: good deals

Edwin Thoma: Got my cell phone updated.

Michelle Marroquin: Very nice people there got a new phone and they helped me a lot with

Gregorio H: Nice

Jose Mendoza: Love Cricket! Reps are always willing to help

Pedro Montoya: Nice service and reliable service..

husein shatara: Went in for a phone case and got up sold, but my new phone is nice lol

Ash Nabulsi: Excellent costumer service

Craig Hibbard: We had a problem, and maybe it was something that they should have charged us for, but the girls were very nice and took care of the problem, the deal was we had bought a cricket phone at Walmart and needed to clone the old phone over and change out the chip, and they did this for us and they did not charge us a cent to do it. They seemed happy to do it.

Karen Bernard: I've been a customer of Cricket, in particular the one on Winner Rd for several years. I've left a couple of times, but came back to them, because they always made the transition smooth. No matter what the situation was, the associates have always been polite and helpful to care of me. Thank you.

Roberto Hernandez: Straight up thieves stole from me made me leave said come back the next day I came back next refused to service me without giving me my money back stole 200 bucks

Cindy Shirley: Long wait time. Only 2 people working at the store and one was in training. One person could have helped other customers while the other set-up a new phone for another customer.

CESAR DANIEL RODRIGUEZ: Muy amables

CCR LLC: Very nice!

Christina Camacho: My first time here. Love them. Was having trouble with my carrier on releasing my phone # and they helped me all the way. Even when I was getting frustrated with my old carrier they was like they got me and help me all the way also thank you very much to the people that work there

Danielle Cuyler: Love the helpful staff.

Derrick Davis: Nice employee get you in and out

Brenda Torres: I was recently there to create a new account and connect a new line. The process was a little tedious (getting my output number form my previous provider) but Alejandra kept the up most positive attitude and walked me through every step. I was the last customer of the day and I did not feel rushed at all. Alejandra patiently explained current promotions and answered all of my questions. Thank you so much Alejandra for the outstanding customer service!

William Stiggers: Friendly staff. Only problem I have is that if you've been a customer of cricket for years and you purchased several phones from them you should get some type of break when you're going to upgrade your phone you shouldn't have to pay a dime to upgrade your phone.

Angela Wright: I went to three different cricket stores and none of the employees could explain any of the deals that were going on and I really feel like they had no idea what was going on so I was highly disappointed in them

Roy Vinzant: Great people and always got a smile.

•greentea•: This place is normally staffed with one worker. Be prepared to wait.

Dwayne Moore: Was sent to the store by corporate and they advised me whatever transaction was supposed to be credited it wasn't as I was advised and then this person throws their hands up as if they can't help no further until I give them some further information and still they can't resolve three four days missed because of their error

Martha Jasso: Excelente 👌

Maria Castro: No bueno

Felipe Valencia: Excelente

Rogelio Ramos: Son trabajadores muy servicial y atentos con sus clientes.

C Frank: Great experience at this store. Employees were very helpful and knowledgeable

Brandon Stites: They were rude

jerry ramz: Regular service

Francisco Ramirez: Good service