Best Internet Shop Independence Near Me

Ronda Gamache: My mom is a 75 year old woman that cannot hear. She is having trouble with her bill and wanted me to call. Her internet evidently has been turned off. I called and they need to know the numbers of the card on file. Mom has lost the card. They want to send an email but she doesn't have the internet right now to check email and she doesn't have the cell phone number on file anymore. They will not verify any other way. I asked for a manager and she refused to send me to a manager. They are not senior friendly at all.

Jason Willis: It's just ok

Lea Pierce: No stars! They made us switch out our box. The box doesn't work. They had us set up the old one, it didn't work again. Now my TV doesn't even work. Been on the phone with them for over 5 hours. Now. They can't get to her house and till the 4th 5 days we're supposed to go without a TV. Horrible customer service! And this review was made on 5/30

Mandy Francis: Friendly and fast service.

Kathleen Fines: Rude and failed to provide needed equipment..went and bought our own

Ivan Hinds: Long wait

Shari Freeland: The staff at Xfinity is very knowledgeable. They are also very patient as my husband and I aren't too proficient on computers.

Clinton Dinges: In and out in under 5 minutes! Great staff!

mike bowie: I have tried to fix these problems for 3 months I was getting charged for service that I canceled I had to drive an hour to get to the independence store bit it was well worth it Maverick fix everything he went above and beyond to make sure this was fixed he has great customer service even though I was not so pleasant when I first walked in so great job Maverick and thank you you deserve a nice raise

Gustavo Correa: bad fon services nobody can't told me why my fon services stop working and I switch to company because I can make calls, receive and send msgs. and not body in this store can't told me what is wrong with my services I call to the costumer services and they not told me what is wrong. just they going to keep charging for a fons and I can't used. I don't know what is wrong because they not have some body told you the truth.they make me spend more the $400 for get a new services. because his service not work.I have picture and videos of his services not work.they offer free fon when you switch but isn't free. if his services is bad and you cancel they still charging for the fons.if you looking for good fon services look other company's.xfinity mobile not good.

Patricia Anderson (Allcare Drug Testing LLC): V

Bit Milligan: Great customer service

Ashley Dixon: DO NOT USE THIS SERVICE IF YOU HAVE A JOB THAT DEPENDS ON THE INTERNET. SINCE SIGNING UP I HAVE RECEIVED AN OUTAGE MESSAGE EVERYDAY. THE REP BLAMES IT ON CONSTRUCTION. I WORK AS A CONSTRUCTION WORKER AND CALLED BULL! PLEASE USE ANOTHER SERVICE IF YOU ARE NOT OK WITH OUTAGES. MANY MANY MANY MANY OUTAGES

Jason Langley: Bout to have my family cancel everything from them, so disappointed with everything they have. Especially their "so called wifi". And they're extremely slow with their customer services, said I would have to wait until Sunday afternoon for my problem to get fixed. Tech support over the phone is non existent due to an automated system that doesn't understand anything I tried to say then it hung up on me!

Charles Zimmerman: To long of a wait over a hourī

David Bird: The key here is to make an appointment. I first went in without one, and was told it would be around 30 minutes. I had other errands to run, so I made an appointment for a couple hours later. Upon arrival at the appointed time, I was checked in and, about three minutes later, was greeted by a friendly employee named Heather. I explained my issue, a failing main cable box, and in fewer than five minutes, was on my way with a new one. No muss, no fuss.

Anita Kramer: The customer service reps are nice if you can talk to them. All phone lines make you go to an automates assistant. I spent 26 minutes trying to talk to a representative so they could bury my line. Service is not an option,neither is customer service. It's ridiculous. They also scheduled maintence in my neighborhood with mo warning, cant rent a desk at the office on the same day. I work from home. I've lost 2 days pay due to intermittent internet. Be sure to request they notify you in advance of maintenance. It took 3 months to get my billing straight where I was being charged what I was supposed to. Watch for hidden fees and add ons you didn't order. The service works well, even during storms. People are nice when you get them on the phone. Their automated system is beyond terrible.

Harold Lloyd: Worst experience ever! I just moved here, and went to switch over my phone for two months they still can’t activate my phone to just hook up to their service. The girl in the store told me to call a number instead of helping; spent 7 times trying to just activate a phone. Completely incompetent! Stay away!!

Lisa Lull: Always too busy!!

Debra Carroll: I walked in gave my name and set down everyone came in after with or without apontment got seen before me I sat over and hour to be seen got mad walk out

Alex King: Cane in Here a few days ago. Usually when I came in last year the people here was very rude and disrespectful of my issues and problems. Now the Manager Jordan and His employee Isaiah is nothing short but respectable and honest. They listen and are very helpful and knowledgeable. I'm very grateful for the change in scenery

Melia Stranathan: Jordan was awesome!

Sarah Grubb: Jordan is very good at his job

Ryan Emmett: Jordan was great and knowledgeable we had a great transaction will come here for all our needs!

Bill Mccloskey: Jordan is a wonderful manager 👏 please give him a raise!

Jake Kindred: Jordan was great. We got everything going in a fast a quick process!

Kat: Jordan is always knowledgeable and Thank you to Isaiah!

Marlene Washington: Thank you Jordan for everything!

Samuel Washington: Jordan is awesome

Lindsay Nari: Jordan did a great explaining and was very helpful

Amber Hollibush: Jordan Was awesome helped me come over!

Jeffery Hertzog: Jordan was awesome got me a new device on my claim

Destiny Westerfield: Management and employees are amazing! They go above and beyond to get the best deal for customers! Excellent customer service skills, very patient and professional. Definitely happy with our experience with this store and will be going back to them and only this store for any further assistance!Thank you so much Jordan and Team!!

bob westerfield: Jordan was extremely patient, helpful and friendly getting us set up with 6 lines, tv and internet service!

Scott Perry: Took almost two hours on the phone to fix what The Manager , Jordan did , all he is worried about is his sales, I cut my bill in half after trying to close my account

Tre Alt: Jordan and Isaiah were absolutely amazing and super helpful getting us the help we needed! These guys were super polite, professional, and very patient, even in stressful situations. Couldn’t ask for better service 10/10

Elisha McIntire: I was sent to this AT&T store by an AT&T Technician to have my phone factory reset and the Guy and Girl working there did not know how to factory reset it. They were rude and unhelpful.They did not even try to learn how to do it. The girl sat there on a stool the whole time on her tablet and did not even try to get on computer and to help All the while I'm on the phone with another AT&T Technician who is saying that that factory reset is one of the most basic and easiest procedure's. I turned my speaker on so they could hear him say they didn't have the basic training and that AT&T will contact this store to try to make sure the people working there learn the basics they should already know. Don't waste your time going to this location because they will send you to another store for help.

Jay Sou: Jamya was very helpful and her trainer the manager Jordan was very knowledgeable. Can't wait to come back again

Anita Ray: Jordan was awesome to work with. He has a great personality and extensive product knowledge and understanding! Jordan is a keeper!!!

Ben Slates: The staff at this location went above and beyond to make sure I got the phone I wanted. At a price I could afford. Very Friendly hard working and knowledgeable staff. Great location to get a new phone start service or get an upgrade on your existing service.

Nelson Dominguez: Great service!

Donna Pierce: Trevor gave us 5 star class service. We recommend this AT&T store and will be back!!

Alexis Segura: Trevor and Jenny are amazing reps at my favorite AT&T store in Independence!!

Rebecca Stone: We worked with Jenni, she was hospitable, friendly, works well with kids too. She helped me, a newly single mom, navigate setting up a new phone for my daughter. We will definitely return if we need anything else.

Brianna Lancaster: the best service! amazing jokes too!!

Patricia Bickley: I love my new phone!

Lary Spencer: Jaebriel gave me great service!

D'Nae Gardner: Hem was amazing. He is very knowledgeable about AT&T and Samsung products. Hem made the upgrade process simple and enjoyable. The Independence store definitely has a valuable employee.

Janet L Byrd: Fixed my phone

Cherelle Cook: I went to the AT&T store. Jeff greeted me. Bryant helped me get the wrong S22 phone from a previous salesperson, not at his store shipped back. He also informed me about the S23 Ultra and the trade-in deal that the last salesman should've told me about when my phone was confirmed returned. I went and spoke to Korey, who ordered my S23 Ultra phone and let me know it would take a week for me to receive it. I received my correct phone in less than a week. I returned to the store, and Hem helped me get my new phone up and running. Jabriel helped with replacing my sim card for my new phone and erased all my content in my old phone.Everyone was pleasant, had a great atmosphere, was attentive, and cared about my customer experience.

Michael Smith: Great Service!

Madelyn Ebert: Korey and Bryant were amazing! They got us in and out in a flash and made our experience amazing. They joked with us and we laughed through the whole process. I will definitely be coming back.

Rakeyia Griffin: Bryant was very helpful and helped me get some excellent discounts I did not know about! With my long day here he made sure I was took care of and I love that. When you go ask for him ! He’s your guy.

Harry McDonough: Bryant was wonderful

Durian Cobbins: Wonderful service and I love the staff!! Xavier is definitely the best!

Christopher McClaran: Awesome service. Bryant worked hard to give us a great deal where we were able to double our lines but are only paying a few extra dollars a month.

Kristina McClaran: We had such a great experience today and everyone was so helpful and explained everything to us.

Ed Wood: Employees seem to care more about playing pokemon than helping people.

Jennifer Beitling: Customer service was a 10!! JaeBriel Frands was very informative. Also Bryant was right there when needed. I will definitely be back and glad we chose independence not sterling.

Alyssa Beitling: My experience was absolutely great, every question I had was answered. Jaebriel did an amazing job and so did Bryant, glad I came to this location!

kermit anderson: Luis helped me with all my needs very nice helped me talk to customer service and met all my needs went above and beyond

Chantel Turner: I just have to say how amazing my experience at this Verizon Store is every time I come in!Luis went above and beyond for me!! He even stayed later past his shift to ensure me and my family had every question answered and that we were completely satisfied! He was so patient and kind! Some of the best customer service I’ve ever experienced! Thank you Luis you were a blessing and a pleasure to work with!! 10/10 stars!

T3c4 M1k3: Very nice & helpful.

JK Alston: Today was the first time ever that I didn't completely hate my cell phone shop experience. I worked with Mike today after my daughter ruined my phone yesterday and he worked quickly and efficiently and helped me get 2 new devices for a manageable amount of money. I do hope that when I go to the store from now on Mike will be who I work with

Chris Massa: Hands down the best experience I have ever had at an cell phone store thanks too Luis Reyes, took my family of 5 in, he was very knowledgeable got us everything we needed and was in and out in a timely matter. Appreciate everything Luis.

John Leeper: Luis was extremely helpful and knowledgeable. Very good salesperson.

Katie Holloway: Luis Reyes was very helpful. He helped my family in a timely manner and even put my new case on for me. Very relaxed and kind gentleman

Madison Massa: Had the BEST experience at this location. Luis helped my family of 5 switch over from T-mobile in no time. Highly recommend working with him!

Renee Wood: Mic and Brendan did great and took excellent care of me!

Sergio Ortiz: Luis helped my and I out with getting our plan adjusted to meet our needs and save money. Also hooked us up with great promos and deals that other stores weren't suggesting at all. Definitely recommend Luis for any Verizon needs especially for spanish speakers. Extremely satisfied customers!

Catherine Packard: Luis is great w people. He really works hard to do what ever you need. I will continue to go to Luis for what ever I need.Thank you Luis

Mr. Tim: Nothin but good stuff to say about the place. Everyone seemed friendly and helpful from what I could tell. No complaints here.

Diane C.: The salesman were nice but they assured us that the monthly bill would not be over 70 a month after the first month. We received the estimated bill for the second month and it's over 170.00. We feel deceived just so they could make a sale.

Christine Prentice: Duane in Independence was extremely helpful and saved my day! Couldn't ask for better service! He needs a bonus!

Linda Jones: Mick and Dylan provided outstanding customer service!

Susan Kay: Jewlian was everything you would want for customer service. Polite, courteous, knowlegeable, and an overall good guy. I had a complicated issue and he stayed right with me until we worked through it. He did not seem frustrated and was willing to give me all the time it took. I would recommend Jewlian to anyone!

Lorenzo Allen (Rentzy TV): Mic gave me and my wife great service and answered all of our questions .

Jennisha Mamaril: Mic was so helpful and provided a great experience for me . He made switching providers easy! Thank you!

Jaena Allen: I’m so glad I walked in when I did. Mic Birmingham made us feel at ease and provided us with the best service !