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Cell phone store
1. AT&T Store - Independence
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· 378 reviews
19210 East 39th St S, Independence, MO 64057
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2. AT&T Store - Independence
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· 27 reviews
17407 E US Hwy 24 Ste 300, Independence, MO 64056
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Cell phone store
3. At&t - Independence
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· 2 reviews
215 N Spring St, Independence, MO 64050
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4. AT&T Store - Independence
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· 239 reviews
4281 Sterling Ave, Kansas City, MO 64133
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5. AT&T - Internet Service Provider - Independence
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· 9 reviews
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6. AT&T Store - Kansas City
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· 207 reviews
8427 State Line Rd, Kansas City, MO 64114
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Margaret Courtney: I had a wonderful experience with getting a new phone due to a broken phone. I mostly worked with Alana who was fast, courteous, knowledgeable. I also worked with some other staff who were equally nice and knowledgeable.
FrenzaLatroya: My experience today was exceptional. I haven’t experienced this kind of customer service in a long time! Kobe was outstanding and very knowledgeable about all the questions that we had. Our upgrades didn’t take a long time and we were out of there in no time. I recommend choosing him for your cellphone needs. Kobe didn’t disappoint. We really appreciate him for all that he did for us today!
Lana Maull: Love the service from the staff!
Georgia: I usually hate looking for a new phone but KOBE was so helpful & patient. I'll refer anyone I know to this specific store. They better keep him around!!
Dyshawn Johnson: Came in to upgrade my phone and Kobe helped me out and made sure I was in and out of the store, quickly and efficiently! I will be coming back here for my next phone
Jordan Froelich: I went in to finally upgrade my phone and Kobe made everything as easy and convenient as possible. He also gave me a great deal without any hesitation!
Mack' Tray: Helped me switch companies and set up services very quick
Raj Haz: I came in only looking for a screen protector, yet the customer service from Kobe was still great. He was very knowledgeable and helpful!
Alfred Watson: CUSTOMER SERVICE AMAZING !!
Tioancye: I absolutely love coming into this store to get anything phone related done. I came in not to long ago to get my phone upgraded to the new iphone and Kobe made the process so easy and smooth, even though i came into the store half an hour before it closed, he still helped me with no problem! I recommend my friends to go to this store specifically because of the hospitality is top tier.
Emily Daniel: 5 stars for Kobe.Went in to try to figure out why my smart phone wouldn't send or receive data over 5G, i.e. use the internet. After troubleshooting on my own for about 4 weekends and talking to other AT&T reps (one at a different store, one over the phone), Kobe solved the problem. He knew to check if there was a data block from AT&T, and that's what it was.
D'Nae Gardner: KOBE was amazing. So helpful, patient, and knowledgeable. He made the experience very easy
Regina Bolton: Alana m needs a raise I thought customer service was dead but she treated me like she cared about what I had to say. Very friendly and helpful thank you!
Krysten Olson: We scheduled an appointment for 3pm. We arrived on time. We waited for 30 minutes and finally left because apparently having an appointment doesn’t mean anything at this store. We were never even acknowledged by staff!
Nancy Dollar: Alana had me in and out of the AT&T store in 5 minutes. She was friendly, efficient and very helpful with my claim. I am so grateful for her professional help!
Robert Williams: Kobe, Retail Sales Consultant, at 8427 State Line Rd was extremely helpful, friendly, courteous & product knowledgeable. He assisted me with purchasing a screen protector & case for my new iPhone 14. He is a star!
Lisa Mann: Had so many problems with my phone and plan/payment, I wasn't sure I would be able to fix all of my problems but hoped to get one or two things figured out. Kobe helped me out and he fixed literally every problem I had!Phone? Upgraded and for almost free.Plan? Now fits all of my needs without anything extra.Payment? Significantly lower!I've been considering a move to a budget provider (Mint, Cricket, etc) but I wouldn't have been able to go into a store and get as much help as I did today. I'm more than happy with my experience in the store and the sales associate, Kobe. Patient, helpful and knowledgeable, he definitely deserves 5 out of 5 stars!
Violetta Le’Mone: I loved coming to this store! I came here in Sept. wanting to upgrade. But they suggested I wait for the new phone to come out because I would’ve received a better deal. I highly appreciated their honesty. Moreover, I came back and Alana & Kobe attended to me. They are so amazing!!! They’ve helped me get a brand new phone with an AMAZING deal. It saved me so much money per month and I’m VERY grateful for that. They’re very friendly and are so quick in getting everything taken care of. I remember coming in and the store was super packed, but they helped everyone and such a calm and effective manner. It appeared that everyone left satisfied. Alana is an amazing store manager by the way 👏🏽 sis really knows what she’s doing. Thank you guys for everything!!
Nicholas Ratterman: The ladies at this store were absolutely magnificent! They helped me with switching from a different carrier and handled everything with the utmost professionalism. This was hands down the best experience I’ve ever had with a cell carrier!!!
Aaron England: Real nice when I bought my new iPhone from them but when I had problems with my act! The general manager Alana hung up on me and was extremely rude before doing so! If you don’t want talk to people perhaps don’t work in customer service coming from someone who works in customer service!
Quinn Cosgrove: This location has an extremely patient and helpful staff! Last time I was there Colby went out of his way to be as helpful as possible which made the process extremely easy.
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Cell phone store
7. AT&T Store - Kansas City
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· 365 reviews
2516 NE Vivion Rd, Kansas City, MO 64118
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Linda Borger: Codie was great!
Alex Burch: They ripped me off 800 dollars and lied to me in store. I would never shop AT&T again and get a differ provider. 0/10 Would recommend these scam artists.
Timberley Hidalgo: Our CSR was spectacular, he worked as hard as he could with patience to help us get one of our phones service and other phone the best deal that day.
Hannah Oldberg: Best customer service experience yet. So friendly and very laid back but informative staff. Didn’t end up purchasing a new phone yet but was impressed how much knowledge the staff had and how patient they have been with me! Randy is the best!
Chris: Nice little place not too busy, helped with my phone when I needed it
Christopher Blakes: I walked in today to get a new case for my phone and one of the employees was sick they could Barely walk, so I asked and they made them come into work with covid-19 and now I gotta get tested, I wish I can give negative stars.
Fred: Came in to get phone issue sorted out. We got helped very quickly. Phone working again! Thanks Drake!
Jordan Thomas: No service. Only 1 person working at 2:51PM on a Wednesday…
Shane Wheaton: Randy helped me with all my needs and was a pleasure to deal with.
Marcus Polk: Codie was amazing! She just got off work and on her way home. She saw us waiting and she offered to help us. She was patient and helped us quickly. THANK YOU Codie!!!
Mrs. K Hamilton: Buying a cell phone is like buying a new car! It takes FOREVER! I rather go in store to talk with someone than to call over the phone! Over the phone you talk to 12 bots, 6 computers 8 touch tones, and 5 people you can't understand and then finally when you about to pull out the last 15 stands of hair you got left you speak with a nice individual and you forgot half the stuff you wanted to say...🙄
Devon Smith: Mel was awesome to work with!! Great customer service!! Will definitely keep coming back!!
Shelly Lininger: It was a great experience working with this team. 100% would go back
Ashley Black: Everyone was helpful. They were able to help me finish an activation quickly. Would definitely return if I needed more help with AT&T.
Campfire Millionaire: Randy was patient and kind. He let us to purchases and then installed the screensaver and the case could not have been more helpful. Really recommend stopping by
Elmer Route: Very kind and helpful
David White: Do not recommend using this location. They added stuff to my bill that I did not want under the guise that it would lower my bill. It increased my bill. When I returned to address they sent me to customer service on the phone who I am still dealing with (impossible) to get my issue resolved. Avoid them. Do not put yourself through this.
jacque replogle: My name is Jacqueline and it was the worst day my iPhone could have given me problems. I was awaiting news with my 89 year old mother who is having her own unexpected health issue as my brother was going through serious surgery...my phone also receives medical updates for my blood sugars and more. For an unexpected reason my phone wouldn't send texts or calls. Wi-Fi was messing up, etc. I was at a loss. I went to the AT&T Store at 2515 NE Vivian Road near my mother's home and Mel was able to fix the issue. Not only was she professional, but she was kind, pleasant and a joy to be around. I've been an AT&T client for almost 20 years. She's the best customer service rep/consultant I've ever dealt with. Thank you so much!
Kenny Lero: Love it always get the help I need
Hanna Anderson: I went in to upgrade my phone from a X ProMax to a 13 Pro Max, and Mel was a ROCKSTAR taking care of me. She was quick & efficient; answered all questions I had, and was even willing to help my TWICE more when I came back in to the store not getting my phones to transfer data. Mel is very knowledgable, and SHE NEEDS A RAISE! Thanks, Mel!
Alan Hutchins: Very friendly customer service and helpful staff but they add additional charges to your account when you upgrade with them. Per the staff they are required to add those charges but ATT does not require you to sign up for the upgrade fee or the protection plan even though this franchise store does. Best to save money and upgrade directly online with ATT if you do not want additional and unnecessary charges added to your bill. Canceling some of those charges require a 21 day waiting period and a call to ATT customer service.
