Best Spa Garden Springfield Near Me

Jeremy P: I’ve been really happy with The Spa Gallery. I bought a spa there that I love and everyone I’ve worked with has gone above and beyond to make my purchase and ongoing experience top notch. I regularly show up to have my water tested for free and learn from the pros on how to maintain my tub properly. I recommend The Spa Gallery and Hot Springs brand hot tubs to friends and family regularly.

David White: Scott and Kelly were as kind and helpful as anyone could imagine in my quest to get my hot springs hot tub back in operation. They researched every aspect of potential sources of my jet flow problem and guided me to a free solution to my issue. Other dealers wanted to sell me expensive motors and controls, but Scott and Kelly diagnosed an air lock problem and guided me through the steps to fix it free. I am up and running and happy as a lark thanks to their expertise and genuine desire to help. These folks are the real deal. Five stars across the board.David White😎

Eric Neill: My entire experience with the Spa Gallery was excellent. Before buying they were very helpful, informative, and the didn't use any pressure sales tactics. The purchase itself was very easy and met all my expectations. The installation was also very easy, on time, and quick. Since I bought my hot tub I have been learning how to maintain the water quality and they have been there to answer any questions that I have had. I would definitely recommend!

Kathy Austin: EXCELLENT company. Bought my hot tub from Scott and Kelly 5 years ago. I'm so glad they are in Springfield. Hot Springs brand has been great. No need to shop around.... head that way!!!!

Erik Hansen: We absolutely love our Hot Springs hot tub that we bought from The Spa Gallery a couple of years ago. The saltwater system has allowed us to enjoy low-chlorine water without the smell and itchiness that comes from higher chlorine. Scott and Kelly were super helpful in the buying process. And Scott and Chris have helped me master how to maintain the hot tub (which is easier than I once thought). Just today they spent over 30 minutes giving me the latest information on best practices.

Andrew M: My wife and I had a very good experience, purchasing our hot tub from The Spa Gallery. From the beginning, they were kind, helpful, and never made us feel pressured to buy any one particular type of model. They were also able to accommodate putting my hot tub on my back deck. Because our upper level deck had no stairs, they had to utilize a crane. Everything went smoothly and as promised. All that said, we highly recommend Scott and The Spa Gallery.

Bryan Long: Very helpful staff. Answered all my questions.

Sherry Pitman: Scott & Kelly and their staff at the Spa Gallery are so very friendly, knowledgeable and have the best customer service...

Fred Clarke: As a former employee I can say that Scott and Kelly are some of the best people I've ever worked with. They truly are the best at what they do and they genuinely care about their customers. If you're looking for a new spa, look no further. Go see them today.

Patty Bounous: I had the absolute best experience from beginning to end with Spa Gallery in Springfield, Mo and specifically Scott and Kelly Thomas. They not only were very informative of the spa we bought but were amazing in their customer service all along the journey. The young men that came and installed the spa and explained the use of the hot tub were excellent and very professional. I highly recommend this company to you if you are ready to purchase a spa . Super happy owners!

Suzanne Thomas: They were very punctual, neat and careful! We have been thrilled with this company and their service. And we love our new hot tub! But every step of the way has just been a very great pleasure dealing with this company!

Billie Rifenburg: We purchased a hot tub and a swimfit pool from Scott and Kelly. They did everything they said they would do. We love out units especially the pool! They are always there to answer questions or help with balancing the water. Highly recommend!!!

Bob Kenniston: Very helpful and friendly

K Brobst: Couldn't be happier with our decision to purchase our spa from The Spa Gallery. Kelly (and Scott) are both experienced and knowledgeable sales persons, who answered all the questions we had from electrical, how the spa functioned and features we were getting, as well as finding the right spa for our needs. The electrician recommendation was GREAT - prompt, informative and very detail oriented. No messy wiring or questionable installation of control panel with Trinity Electrical. Then came the installation crew....what can I say? Kelly and Scott have the BEST CREW EVER. Placement of Spa, set up and operation instruction could not have been better. Michael (one of the technicians)found a couple "missing clips" while running thru the operation of the spa (which we would not have found) and ordered replacements which will be installed within 3 days. These had no effect on the spas function and were really more cosmetic than anything. As I said, we could not be more pleased with the service we received from The Spa Gallery. Anyone can sell you a spa, and you might be able to save a couple dollars with a lesser brand, but if you want quality products, service during and after the sale, the Spa Gallery is your answer.

Troy Hammett: Great place Scott and Kelly are great people

Been There: Great place to do business with! They are always friendly, helpful and trying to ensure their customer needs are met! Been doing business with them for two years now.

tina tucker: Very rude service won't step foot in this store again bought a hot tub elsewhere

Linda Burton: Chris & Mike was very helpful in helping find parts & chemicals for our pool. Recommend them highly.

Shane Wilgus: Kelly and the crew at The Spa Gallery were an absolute pleasure to work with. They helped us get our older Hot Springs Spa back up to good working order. They are a very knowledgeable group and I’d highly recommend them for your new spa or any maintenance you might need. Thanks for all your help today Kelly and Fred!!!!

Michael Glenn: What a cool awesome place. A true team atmosphere.

Brylea Gibson: Best massage I have ever had, and I’ve gone to various places in many states! Kenny was AMAZING, I’d suggest him to anyone! The staff is also just as wonderful.

Jeremy Watson: Absolutely one of the worst experiences I've ever had! Bought couples massage for Valentines Day and was told they had an experienced guy named John that was good for people with nerve pain. Called to schedule the appointment and was told John no longer worked there, and was gone before I bought the massage. Also when I called to schedule they said bc I didn't have my gift card with me, they needed a debit card to hold the massage even though the massage was already paid for! Never again! Go somewhere else as this place is declined!

Cat M: The spa itself is an oasis from the second you walk in. The massage therapists are kind, attentive to your needs, and provide some of the best massages I’ve ever had. I especially recommend Kenny.

Crystal Hamilton: I had the signature facial with dermaplaning. A week later my skin looks fabulous. Grove has great staff and maintains a clean and relaxing facility. Highly recommended. It is pricier than other local spas but you get what you pay for!!!!

Josh Parrish: I can't remember his name I'm sorry. But I got a massage on mother's day and it was awesome. I was nervous at first about someone other than my wife touching me. This dude was cool. We talked about family and Chinese food. Wish I would've asked more about his time in China. Was totally relaxed til I had to put my cold wet shirt back on afterwards lol

Krystal Deville: When I can get in it is always amazing, but it's been super hard to get an appointment in a timely fashion for a while now.

Cicely Kimball: Wonderful massages and care. Takes FOREVER to get in to see them.

claire p: Casey was AMAZING! I’ve never felt better!!

Ehren McBane: Great deep tissue massage, from Jeff! 💚

Cassandra Dodson: Very displeased with Grove Spa. I had received a gift card for my birthday last October and finally was able to use it as a first time guest. While waiting to be taken back, one of the girls was chatting with the front desk about how one of the employees decided to not come in even though she was in the parking lot, and her guest who was booked at that time had to come in and rebook. Just unprofessional to begin with. However the gentleman who provided my service was kind, he lacked any ability to massage. Honestly it was as if I had someone gently rubbing lotion in my skin for an hour. At most times while using one hand, he was barely moving my skin, and would stop and then move my skin again, and stop for a while and then repeat the process..it was more annoying than anything because at that point I’d just rather him not if he’s quite literally not applying any pressure at all. I wish I was exaggerating..there was zero pressure and I had talked to him about my shoulders and neck hurting which was what I was there for..I honestly felt like if I had looked up he would have been texting or drifting off. It was just strange. I’ve had massages is the past elsewhere so I feel as if I understand what it’s supposed to be like, however I could have put oil on my body in my own bathroom. I was saddened as it was my gift to start my 30s out relaxing and it was more effort to not get up and just say never mind to the service as it was such a waste of $90 and an hour of my time.. I just wanted to feel some type of massage/pressure on my body but he was barely able to halfway seem like he was interested in his professional at all. Hoping for a great experience and it was less than such. I had high standards and am saddened to not want to go back again..

Rachel Campbell: Love this spa and their services. I wish their rewards program was easier to earn discounts or services with. Otherwise, I really enjoy the atmosphere and the quality of services. Massage and facial were both great. They even accommodated my pregnancy with a prenatal massage and made sure I was comfortable.

Ashley: Mr. Jeff gave me the best massage I've ever had-deep tissue. He worked hard and was attentive and thoughtful. I have had other message therapists there and they are all great. Their pricing is good for their value.

Chase & Glory Bradfield: Called to get a couples massage for THIS afternoon. Instead of scheduling it for today, The person on the phone mysteriously scheduled it for a day two months from now. When we arrived today excited to get the massage today(because thats what we asked for), they informed us that our appointment is for two months from now, and not today. The lady at the front counter was a bit rude as well. Overall, poor customer service.

d s: Went for a facial. The lady was great to chat with. Loved how she did my brows!

Jeanette Marshall: I would do this again. Wonderful!!

Lendy Renner: Mr. Andrew is a miracle worker! I have severe fibro and I'm very shy. He not only made me feel comfortable but was able to work out a massage treatment specifically for me. Thank you Mr. Andrew & Grove Spa!

Gina Dixon: First time visit. Deep tissue massage, with Jeffrey, was wonderful! Maybe the best massage I've ever had. Five stars are rare from me, but well-deserved. Front desk staff was nice and friendly, especially Maddie, who brought me water, and was very personable and kind.

Regina M Goodman: Friendly, relaxing and great lighting, just wish they'd hire me to get in there to clean the place!

Angela Leavitt: I just went to Grove spa absolutely the most amazing place Cynthia took care of me. She was so polite and professional. I got the Swedish massage and eyebrow wax. Cynthia definitely made it such a relaxing experience I would absolutely ask for her again, I will definitely be returning.Thank you Cynthia!

Erin Schlesener: As it was my first time ever getting a facial and going to a spa, I got a basic facial package. It was worth every penny and cannot wait to visit again. Thank you so much for the experience!

nancy ledoux: Great place to get some me time!! Wonderful staff !! These ladies know how to pamper you!!

Sarah Boyd: Had a very relaxing massage. Charlotte was amazing. The ladies in there were all friendly. Thank you for such a pleasant experience 😊

Elizabeth Howe: One of the people scheduled for our spa pedicures did not show for our appointment. The polish application was was not good, portions of nails not covered with polish. Pedicure was to last 1 hour, but lasted less than 45 minutes. We certainly did not receive a “spa” quality pedicure. Very, very disappointed with the experience. Will never return.

Martin Falukos: Kim's massage was exceptional! She is very thorough and detailed.

Katie Gibson: Wonderful experience. Charolette was great!!

Darian Erwin: Wendie is awesome! She's been taking care of me for almost 4 years now and I have zero complaints. She is awesome and gets things done fast and well. Staff has always been super kind and friendly too! Plan to go back again and again.

Tim Ellis: David cuts my hair and I enjoy the conversation!

Theresa Summers: i enjoyed every minute of my visit.

Anna Jaro: Very nice, always feel great coming here. Everyone is great

MaDi M: I'm a little late getting this posted. I visited Dharma on March 12.INCREDIBLE service. I felt right at home and totally comfortable with the women working at the spa. Being a larger woman always comes with a little anxiety about being massage tables and what not, but it was not a problem at all. My table was comfortable and my masseuse was wonderful. She made me feel so comfortable and my anxiety just went away. I did the girlfriends sanctuary with my family and we spent the whole day laughing with staff and just having a wonderful time. The Sanctuary package will get you a facial, massage, pedicure, and manicure. It's well worth the money. I am so glad I heard about this spa through my "friend at the circus." :p sending lots of love to you ladies if you read this! Can't wait to come back!

Ashlee Piper: Perfect place for some self care! Staff is always friendly and knowledgeable. The spa is a clean and relaxing experience no matter what services your seeking.

Lisa Berry: Kim is GREAT, as always!

David Ross: Rosa Parks once said, "No! ...But yes to Dharma Spa and Salon!!!!"

Nora Jolley: Keep in mind my nails in this photo are about a week old, but I had an amazing time at this spa. My sister in law took me here as a surprise! All of the ladies I interacted with were very kind and very welcoming. I didn’t know exactly what I wanted to do with my nails, and asked for a suggestion using fall like colors, and she came up with this cute theme! During my facial I got a lot of good advice on how to keep up with skincare, which was really nice because I didn’t know a lot about that. 10/10 great experience. Would recommend this place to anyone!

Heather Moore: I always leave satisfied and refreshed.

Judy Meyer: Great place

Kasondra Moore: Love this place. It's been awhile but I love my nails....they always do a great job!! Plus these are my real nails, so no fakeness! This is 2 weeks ago and today. Wendy always does a great job. Today I cancelled my pedicure so my daughter could get her nails done too with no issues on the scheduling. I love that Wendy donates her tips to the local animal rescue. Having 6 pets myself, that's just so amazing and something most people would never do.

Ivy Laine: I love dharma been using Jana C for several years of massage they did mix up my hair appointment so I was unable to get my hair done which was a little disappointing

elaine holt: Absolutely wonderful!!

Stephanie Barner: Excellent service and so easy to work with. We were planning a last minute weekend getaway and they were able to fit us in with their biggest package spread across two days to make it work. I will be going back and I'll be bringing my friends with me.

N W: LOVE this place!! The staff is always friendly and assist you in literally any way they can. They are very helpful and offer several suggestions on any kind of product or services that you're interested in. They're not pushy like a Salesman, other Spas I've been to that push services and products on you, here at this Nu Essence Spa they don't do that. They offer suggestions in a friendly manner & educate you on skincare & the products. They never pressure you in any way & I really appreciate that. They offer sooooooo many services!!!!I always feel so relaxed when I walk in & out of this amazing piece of Paradise.

Jennifer Perkins: Love this place! The facility itself is showing some wear and tear, but the service is great and the prices are fair. Shout out to Cassia for an amazing deep tissue massage!

Lauren Stogsdill: My massage with Rhonda was phenomenal. I’ve gotten 5 massages here and they were all clean, comfortable and relaxing.Last week I visited for my birthday and was offered a complimentary express manicure. It was a bad idea. The nail tech could have cared less about doing my nails. I felt like I was annoying her the entire time and she rushed to get me out of there. A final spray on my hands of some oil and ushered out without any dry time, 4 nails were destroyed just by trying to get my money out to pay. It was a sad ending to an otherwise great trip. Just because it was a free service I still expected it to be good quality. Nu Essence is GREAT for massages but maybe try somewhere else for nails.

Alecia Bare: Always a relaxing experience!

Caity Dillard: Edit to add: They are very professional and truly care about your experience at the spa. If anything is wrong, they want to right it. :) I can tell they genuinely care about their customers.I love Nu Essence but the last few times I’ve went in, my massage times have been cut short. I’m always at least ten minutes early because I enjoy the quiet room so it’s not because I’m late. I’ll give them a few more chances because I genuinely love the spa, and honesty I haven’t said anything so I probably should so they have a fair chance at fixing it.

Amara Rayhana: went in for a 60 min therapeutic massage today & it was amazing!! the front desk staff were friendly and thorough. my massage therapist Rachel was so kind and professional. she made sure to acknowledge me throughout the massage to make sure i was enjoying everything. the massage itself was perfect. the rooms were so relaxing. will we making Nu Essence regular in my self-care routine!

Google4Me Sallee: It's a wonderful place to relax and get massaged.

Rebekah Cowan: Every time I've gone in to get a massage at Nu Essence Spa I've had the best experience. The masseuses always go above and beyond to make sure I am feeling great before I leave. I work a very physically demanding job where I often incur incur a lot of pinched nerves, muscle strains, etc. I've come in before with pinched nerves in my upper back and neck where I've been in pain for a week and haven't been able to turn my head to one side or the other without feeling sharp pain that brings tears to my eyes, and I've gone in before with these issues and every time the masseuses have been able to fix my pain in a 45 to 60 minute session, and I can't even tell where I was hurting before I went in. Talley and Rachel are who I usually have, and I wish I had been more complimentary to them after my session, but instead I was still waking up and drooling from finally having my pain relieved. I love it here and the staff are why I'll keep coming back and referring people. Thank you for all you do, sincerely.

Ashley Champlin: Spa is nice. Service was extremely mediocre. I had a massage done by an esthetician asked for low back and glutes worked on and basically had my legs worked on for 45 minutes of the session. From my understanding estheticians don’t have the training or knowledge to be preforming massage services and it really showed within this experience.

Shannon Shaffer: Love the workers and staff

Konni Hall: I've been to a few different places for massages and facials, and hands down, Nu Essence is the best. The massage therapists, estheticians and nail tech that work there do such a great job pampering me that I don't ever want to leave

Lisa B (Snickelfritz): Upon walking in it smells amazing, front desk is super welcoming. Clean and very relaxing environment. Everyone i dealt with was very nice and professional. I felt like a new woman upon walking out. Such a nice experience.

Phil Baker: Incredible experience! Great staff!

payton plymale: If you unexpectedly have the day off and are looking for relaxation from a massage do not go here. I was told they don't accept any walk-ins I understand being booked up for the day. However, when asked if they allowed walk-ins it's a hard no and they don't seem to care.

josh mathis: Great message therapist

Sarah Drees: Did a 90 min couples massage for my wife's birthday. This was the best therapeutic massage we have had. We will be back!

Sandy Thompson: Great manicure and pedicure. The staff is friendly and knowledgeable. The facility was spotless.

Kaci Ballou-Mitchell: Such a wonderful experience!

Ashley Haag: Nail Tech: Claudia 5 stars!Front Desk: 1 StarScenario: Scheduled an appointment. They call to say the spot is double booked can I come later.. If not no problem they will figure it out. I let them know I cannot come later but can earlier. Get a voicemail 5 hours later that they have to cancel because they are double booked and offer a discount. That's great, stuff happens, totally understandable. Then I get a phone call the next morning (day of said double booked appointment) that the nail tech is out on injury and they need to cancel....well which one is it... am I double booked or is the tech out? Don't lie to your customers! Or at least get on the same page about the lie 🤥

McFerran: Loved my first professional experience them were nice and didn't try to over sell anything my therapist was awesome and made me feel very relaxed definitely going again

Hannah Sparks: Always love visiting! Try to give yourself extra time to enjoy the hot and cold steam showers and sauna amenities!Also book your appointment at least a week in advance, they are very popular!

Becky Myers: Love Acacia! Everything is great here!

Kristen Lentz: I've been for a couple of pedicures, & an hour long couples massage with my husband. All of these services have been great, along with the wonderful amenities they have on site.

Grant Seiner: Needed to work out some shoulder/neck issues. I got a last minute booking for an hour massage and it was great. It gave me relief within a couple hours after! I've been coming to acacia since their old location and it's still great but now it's way nicer and a much better location.

Kelea DW: This will be my second time going and I feel exactly the same way as last time .... The pedicures are not worthit that's for sure !!!

Kyle Houck: This place is amazing! We did couples massages and they are great! They just come in, don’t talk unless you initiate the conversation and do their jobs. Very impressive

amanda davis: Great services and atmosphere. One of the things I appreciate the most that often goes unsaid is how great the staff is about returning calls. I especially appreciate Jillian's help. They really do call you back and try to help you with appointment.

Dawn Berry: Gorgeous... Professional and wonderful service!! We are lucky to have such a fabulous place like this in Springfield!💛💛💛

Wes McMillan: I thought the experience was relaxing!

Annette Laterra: All the times I have scheduled services here whether that be a massage or facial etc they have been fantastic. There are only two things that are keeping me from giving 5 stars. One is scheduling . Almost every time I call to schedule no one picks up. That being said they are normally quick and diligent to call back. This being 2023 though, I really wish they had a better answering service or better yet the ability to book your own appointment through an app!! My other comment is more of a PSA for others … I had a facial done not long ago and while that service was being done the aesthetician mentioned something that needed an extra service on my face (like a removal) and that I could get it done for an extra charge. Normally I would have probably said yes but being that I was seeing my dermatologist the next week I figured I’d wait and see if they would treat it. My dermatologist ended up telling me it was something else, not what they aesthetician said it was … and the removal process was different. I’m not upset at all that this happened but just thought it’d be worth mentioning in case someone else lands in my position during a treatment (FYI)

Kay Jeffery: Very good experience.

Greta: Awesome amenities! I LOVE the salt room. The staff was very friendly and helpful as well. They carry several nice make up brands there as well, like Jane Iredale. They also have cute gift items!

Icsis Brockman: This was my second option on lashes & man I am so glad I came here. The price is a litte higher than other places but after experiencing the atmosphere at the Acacia Spa And meeting with Delaney I'm okay with paying a little more. I'm excited to come back for a fill & try out all the other services they have to offer. Definitely planning on taking my mom here !

Natalie LaTurno: I had an amazing facial by Betsy. My skin was instantly clear after seeing her. She gave me lots of good tips & recommendations as well.

Tass Grisham: I just got a skin pen session done today with Joann and while I have had several sessions done at other facilities, I have NEVER had one this good. I have VERY deep scarring from acne and I asked her if she could be extra aggressive on those areas and she delivered to say the least! I 110% got my money’s worth and it wasn’t painful at all, like other places I have been. Not to mention she was incredibly knowledgeable and friendly. I absolutely will be back and I look forward to seeing my results long term!!

Claire Tuck: Jaydra at Acacia Spa is absolutely phenomenal! Truly, the best massage I have had. In previous massages I’ve had with other masseuses, I usually ask to work primarily on my neck and back for tense areas and then not be given that much time in the massage to fully work on those areas. I felt fully listened to when Jaydra asked me and she put ample time in trying to massage those more tense areas. Definitely will be booking another massage with Jaydra in the future!

Jennifer Pratt: It is a lovely spa in a pretty area of town. A bit pricier than some others, but you get more amenities. I do wish the relaxation room was a bit larger. I like how they have simplified the retail space, much less crowded. The massage technicians I have seen have all been very good.I would give 4.5 stars if I could.

Stephanie Fahringer: This was my second visit to acacia spa. My first visit I was very satisfied with. I actually loved it. I got 50 units of Dysport and it gave me the look I wanted. So I made my second visit to do the same. I had to wait over an hour after my appt time and when i finally went back they told me they didn’t use dysport anymore. (Again after I sat there for over an hour) so the manager came and talked to me . (She seemed very professional) she told me that they can do Botox. She also said that if you used 50 units of dysport you will probably need 25 units of Botox. (You have to use about twice as much dysport to get the same effect. Well the nurse that was doing my Botox told me I’d probably need about 42 units of Botox. (I have been getting Botox for 8 years) I told the nurse that I never have had more than 20 units of Botox . She said “I can do that, but you won’t like it” I thought maybe she knew what she was talking about so I said ok. She also told me not to even call back for 7 days so I could see full benifits of the Botox” I’ve had Botox for so long, I can tell in 3 days what it’s going to look like, but I waited for day 7. I called and talked to a receptionist who was very polite. The middle of my forehead was flat but on both sides of the middle of my forehead were terrible wrinkles. It was hideous. The ladies at work noticed right away. Even my husband who never noticed when I got Botox said what’s wrong with your head?? So the receptionist told me she was going to have the manager call me. That was over a week ago. I spent 420.00 to look like this! I will not be returning here everService:BOTOX treatments

Joe Ellis: This place is wonderful!

Kaylie Allison: I have been to acaica a few times now. My first experience was great, but yesterday I felt VERY INSULTED by my facial tech -Glenda. I went in yesterday for a facial and massage. My facial was good, but while she stepped out for me to get my robe on and grab me a glass of water I arrived at the hallway first. I overheard her talking to another worker about “how it was so gross because I had so much bacteria on my face.” I find that very rude and unprofessional, especially because it was not a cheap facial. I went there because I know my face skin needs help, not to be insulted. I definitely will not be getting another facial there. Very rude.Service:Facial treatments

Carla Hurn: Joe stuck with it until my new pump & connections were complete, I appreciate all his efforts

Cheryl Mitchell: YOU HAVE A CHOICE! There are numerous reputable pool and spa companies to choose from in the Springfield/Branson area, and this is not one of them. I’d give anything to have taken the time to read reviews before getting tied up with this unprofessional, unreliable, and dishonest company. They were called for a repair that was NEVER MADE and sent a one-line invoice for more than double the hours they spent on the job over numerous visits. The hours they were there were mostly spent walking around, and even sitting in their truck in our driveway, in my opinion counting on us not being home in order to dispute the number of hours they should have billed. They finally gave up and left without making any sort of repair. Our first step was to try to have a reasonable conversation about the invoice amount, but the owner would not even speak to us. Customer satisfaction seems to take a backseat to egoism and defensiveness with him, which is a common opinion in other reviews written by their customers, and one that comes through in his "owner responses" to negative reviews. Disputing the bill resulted in the involvement of a collection company and threat of lawsuit—in my opinion, overbilling and subsequent intimidation is their M.O. and the method by which they remain in business. Save yourself now and call another company. I encourage you to read reviews before you hire anyone—there were several negative ones written for this company that reflected very similar experiences as ours, to the point that I would never have contacted them had I read them beforehand. Do yourself a favor and call someone else who actually cares about their customers. PS--zero stars was not an option or that is what they would have received.

Ed W: Top quality products and exceptional service.

Michelle Slavens: My spa was deliverable and completely set up and ready to go in a fast manner. The service guy went over everything with me. Greatly appreciate doing business with them and DJ was amazing and very patient with me while getting my area ready. It was a great pleasure doing business with you guys.

Heather Brown: Everyone was so helpful in trying to find a new motor for my hot tub pump. Then tested the capacitor and found it as bad. Saved me$350 for a new motor i didn't need. After changing the capacitor the motor still didn't work . Called them back and Ed walked me through how to spin the motor manually to get it moving. Works perfectly. Would recommend them to everyone. Honest helpful knowledgeable people work here.

Storm Chaser: You can't walk in the door without being greeted by someone. They're friendly and very knowledgeable. The salesman was great to work with and I love my spa. I highly recommend purchasing your pool or spa from them.

Lew Wilson Jr: Very friendly and knowledgeable staff. Fast service, and questions and, or concerns handled very efficiently. Open and honest about business they do.

Cindy Chesney: Great tub

CS Lindsey: I have had my ups and downs with this company. Especially the young man who answers the phone. However, I have to give Mac five stars plus for his incredible service and care he gives my pool. He Is the most considerate, polite, knowledgeable, patient, service man and can be trusted fully. Mac you are incredible!

Sabbath Brake: We had an awful experience with this company. They opened our pool and we were supposed to be on weekly maintenance. They never came weekly. When we asked repeatedly about it, we were told to just deal with it ourselves the weeks they weren't here. We also asked that they let us know when they were working in our fenced in yard so we could put the dogs inside first. The response was that most customers just let them enter and leave freely because the dogs get used to them. We clearly stated we have multiple guard dogs over 100 lbs and they needed to let us know before going into the backyard. Never once did they follow that and multiple times I had to get the dogs inside after they freaked out about strangers coming into the yard. The company could not keep track of when they were at our property and on one occassion, treated our pool twice in one day because of that lack of professionalism and communication. When we finally did get to speak to a manager, it was just him blaming everyone else. He still wasn't sure of how many times and when they had treated our pool because according to him, the other employees are bad at their jobs and using the client systems. Despite us calling and repeatedly asking them to come out weekly, telling them it was becoming a health hazard due to mosquitos and frogs breeding in the water, there was no concern or rush to fix the issue. We went back to our previous pool company and ate the cost of several hundred dollars to get it cleaned and balanced again. A week after telling this company we did not want them to come back, we got a voicemail informing us that the almost $1000 part they ordered was in and asking if we wanted it installed at our next service date. Not once did they ask to order anything for us or say there was an issue with our system. It was simply a lack of service and work on their end. We have had zero problems with the other company and our pool is back to being brilliant blue and clear, no $1000 part necessary. There was no part needed, just proper maintenance. From beginning to end, this company was a nightmare to work with.

Lloyd Childress: The employee working today is the most unprofessional person I have ever experienced in customer service. We called to ask a few questions about hot tub operations since we bought one from there just a few weeks ago. The guy kept cutting us off and stated that they only provide initial instructions and that’s it. DO NOT BUY from these people.

Dave Waterfield: Rocky was a great person to meet, fasntastic to work with. He put at ease and made us very comfortable about my purchase. Great experience all around. We will be back anytime we need anything. Highly reccomend!

Ashlea Goldfinch: I just wanted to say how wonderful it is to work with Sara lee and the team they are always so helpful and fun. They are one of my favorite clients to work with and I appreciate all that they do.

Kari Nimmo: Springfield Pool and Spa has the worst customer service I have experienced in awhile. We purchased a hot tub back in approx. Sept. 2021 and paid cash in full, received it in early 2022. We went in the store probably three times before anybody offered to help us, this is the only store locally that sells this brand or we would of went someplace else. We were told by Kevin that Bullfrog had a $500 rebate going if we purchased when we did and the rebate information would be given to us once it was delivered. Once we received the hot tub we then had to deal with DJ who assured us the rebate info. Would be brought to us with the delivery, it was not brought to us. We inquired kindly and DJ assured us he would get us the rebate info, then telling us we had to reach out to Bullfrog directly to get it. We sent bullfrog an email and they said Springfield Pool and Spa would need to get with the regional manager. After telling them this they again referred us to the bullfrog website for a military only rebate which was never at all mentioned. The day our hot tub was delivered it kept shutting off, we called to let them know, they told us somebody would be out to look at it and they did come look at it but are saying they found nothing wrong. Once we pushed again about the rebate we then received a bill for over $200 for the day they delivered it and they said they would come look at it. Horrible customer service and horrible is very generous of a word! We will never buy anything else at this location and we will spread word to everybody to go elsewhere around town!!

John Hougardy: Joe and Ed and DJ are amazing. They were able to answer all my questions and even solve an issue I had been having withy current hot tub. They went above and beyond service to help me out. You should buy a hot tub from these critically acclaimed, award winning hot tub experts.

Jim Fiedler: Very disappointed. There are always 2 sides to the story. I won't share my side. I would encourage others to tread lightly when dealing with Springfield Pool and Spa.

Jonathan Nelson: Great store! The staff is knowledgeable and always friendly. They test your pool or spa water for free and give you a print-out telling you exactly what chemicals to add in the right order to get it balanced. I've been going here for years for all of our pool needs.

Bonnie Foster: We have been using them for our pool, chemicals spa opening and closing if pool. They had to come out 3 times last year but did make it right. This year they lost 3 employees, and cannot take care of loyal custo mers. I would suggest using someone else who treats employees well and pays well so they have staff at their busy times of year and dont push customers away.

Jeff Coambes: Bad company! The owner completely blew me off, I tried for weeks to get them to come out and fix my pump and the owner never call and he does the scheduling. I used them in the past and they screwed my stereo up. I thought I would give them the benefit of the doubt bc some of my good friends use them or should I say used to use them. We are all going to Seirra spa. I spoke with the owner and he was more than gracious to help me.

Nathan Newhouse: A pleasure to work with them! Pleasant folks who know their trade really well!