Best Hot Bedstone Spa Springfield Near Me

Linda Dial: Thank you Layne and Daryl.Layne is super friendly and we did have an issue with out hot tub that is under warranty, but they both worked with us, and have superb customer service.Thank you Daryl for your great service as a service technician.We visited their store over 16 years ago because we needed a part for a hot tub that we purchased while living in our previous home. We lived 80 miles away, but Le Dipping Spas was the only store that carried the part we needed, and now almost 2 decades later, we live in the Springfield metro area and remembered their service, so we went back to them to buy our new hot tub for our home.Long story short, unfortunately our new hot tub had an issue, nobody's fault, just one of those things. But Layne and Daryl made things right and gave us 110% customer satisfaction.Thank you

jared calvert: Great place to buy your spa!

Shannon Calvert: We had such a great experience with Le Dipping Parlor! They are a family run business and it shows. Our hot tub was a difficult install (crane needed) and Lane walked us through the whole process. After installation, they have even checked back in! We will recommend this business to everyone we know!

Brooke Bussell: Laine was very helpful and took the time to answer all my questions. We are very pleased with our experience and highly recommend Le Dipping Parlor Spas.

John Spires: Was in desperate need of a Hot tub heater and they were only ones with part in stock. They even set up time to meet technician to pick up part. Great service.

Nick Rosenthal: From start to finish it was 1st class all the way! Helped me select the right spa for what my family needed and made sure everything was squared away before install date. Darrell who came and installed was very knowledgeable and helped me understand all the care needs of owning a spa. I would recommend to anyone!

Matt: Great people to work with!

Charity Bates: We could not be happier with our new spa! We looked many places before deciding that Le Dipping Parlor was the best place for us. Laine provided us with invaluable information on making our decision. Things that we would have never thought of. Install was quick, easy and professional!

Kevin Young: Knowledgeable, Friendly, Efficient, Great Pricing

Lynda Meacham: The owner is very knowledgeable answered all our questions. Highly recommended

Laura Buck: We are very happy with our new hot tub! The delivery folks were great as they went above and beyond the job required. Very professional and friendly!

Joe Newman: Great people to deal with and setup was easy and fast. Would highly recommend them!

Neil Langer: Great service and amazing customer experience! Keith and Lane were experts in the field and after calling about every hot tub dealer in Arkansas we knew Le Dipping Spas was the best choice hands down. The other companies also couldn’t tell us anything but good reviews about Sundance spas which was also comforting. To find a place with such longevity, knowledge, and commitment to their customers..there is no match! Thank you Le Dipping Spas!!! You rock!

Michael Pratt Jr: Great experience from purchase to delivery and set up. Spa arrived with some minor damage to a panel and corner. No problem though. They ordered new parts to replace the damaged ones. Family owned business with great customer service. Only a couple days old so far, but as of now I highly recommend Le Dipping Parlor and Sundance spas!

Stacy Pratt: Highly recommended. No pressure, Very knowledgeable and excellent communication.

Ben Bloom: I have had an awesome experience with this company. I purchased my spa and then had significant health problems which delayed the installation. Keith and Laine both worked with me through this 1+ year process. They were more than accommodating, continually told me to “not worry” and there was no hurry to deliver the spa. They agreed to store the spa at no extra charge.Once I was ready for the delivery, they did it professionally, promptly, and without any issues. They receive my highest recommendation. If you’re looking for a spa with good people coupled with awesome service, this is the place to go!

Aaron Welch: Super friendly. Very knowledgeable. Install was painless. Even saved me some money. Hometown personal touch not like big box store. Highly recommend.

marc guerin: We just got our spa, This company is above and beyond! Fantastic service, people, and Bob is a must visit! We will be letting everyone know about you thank you for your professional, prompt, and knowledgeable service!

debra smith: They are a great place and great people to work with. This is our 3rd spa over the last 30 years and it is always a great experience. Thanks for all you do!

Ann Buehler: Such an amazing locally owned company. Laine was incredible to work with and a great communicated! Her dad delivered and installed our hot tub and he and Dave had a great visit!!

Dan Mccarthy: Look like good tubs although in the current market none are available

Suzanne Scott: If your looking for a hot tub, go to Hot Tub Mafia, and look no further. They have great tubs and service. They are great to work with, and very honest and dependable. You wont be disappointed. Best prices of anyone.They delivered mine today!

Darren Harralson: Had problems with the heater in my hot tub, and the guys at hot tub mafia responded very quickly and came out to my house and replaced the heater. Great guys to work with, very responsive, and I highly recommend them.

Mark Blerhroad: We needed extensive repairs done to our hot tub (module for lights, internal plumbing, new pump) and these guys were simply the best... super professional, timely, courteous and, best of all, did great work for a really fair price. We couldn't be more pleased.

Amy Towns: I contacted them in august, for a repair. They told me that they would have to take my tub into the shop to fix the jet and make sure i had no other issues. I have waited for them to contact me, they haven't. I tried calling them twice today and got no answer. I'm very unhappy with their lack of service.Update:. I was able to speak with them today. Their shop is full. I have asked them to keep me updated as to when they will have the space for my tub and they assured me they would.

Doug Renshaw: I got all I needed from my first visit. Very knowledgeable and helpful. I'll be sure to go back!

Sydney McMunn: My fiancé and I were fresh out of college, low on funds, and in great need of a mattress. We walked into Hot Tub Mafia without a clue as to what we wanted. Willie shot us straight without all that salesmen mumbo jumbo. He encouraged us to look around town if we weren’t sure what we wanted and come back to him when we found the style of Mattress we liked. He was confident we would not find any better deals anywhere else... he was right. We went ALL over town and found no better deals that Willie offered is. Within 15 minutes of being back in the warehouse we walked out with a GREAT mattress for far cheaper than I would have found anywhere else.Thanks so much to the folks at Hot Tub Mafia and MYALLC for hooking us up with exactly what we needed!

Valerie Boyce: I enjoyed my experience working with Hot Tub Mafia. They were friendly and very helpful and after weeks of shopping around for hot tubs they appeared to have the best product for the money.

Brian J. Madison: I bought my 91" x 91" top of the line Hottub from them 2+ years ago. Previously in my life I had owned a pool and Hottub store so I was obviously very picky to get what I wanted when I did purchase. There have been very minor service as it is a great tub! However when I have needed service, Brian and JD have been superior!!! I would highly recommend Hot Tub Mafia...for both quality and SERVICE! REALLY appreciate those guys.

Jeff Morris: We recently bought a hot tub from Hot Tub Mafia and are very pleased with the product and the entire purchase experience. They had lots of tubs on display which helped us compare features and size to find one that fit not only us, but our space on the deck. Bryan, who works there, is knowledgeable, pleasant, and not at all pushy. He was very patient with us as we explored the various options.Our interactions with everyone at Hot Tub Mafia were positive. Tub delivered when promised, and follow-up after the sale is top notch. Pricing very competitive ~ we saved a lot of money by choosing Hot Tub Mafia.

Ricky Edwards: Good deals friends people

Justin Kensinger: Great price and customer service has been great. Even on the weekend before Christmas they were able to help me fix a wiring mistake we had made.

Jeremy P: I’ve been really happy with The Spa Gallery. I bought a spa there that I love and everyone I’ve worked with has gone above and beyond to make my purchase and ongoing experience top notch. I regularly show up to have my water tested for free and learn from the pros on how to maintain my tub properly. I recommend The Spa Gallery and Hot Springs brand hot tubs to friends and family regularly.

David White: Scott and Kelly were as kind and helpful as anyone could imagine in my quest to get my hot springs hot tub back in operation. They researched every aspect of potential sources of my jet flow problem and guided me to a free solution to my issue. Other dealers wanted to sell me expensive motors and controls, but Scott and Kelly diagnosed an air lock problem and guided me through the steps to fix it free. I am up and running and happy as a lark thanks to their expertise and genuine desire to help. These folks are the real deal. Five stars across the board.David White😎

Eric Neill: My entire experience with the Spa Gallery was excellent. Before buying they were very helpful, informative, and the didn't use any pressure sales tactics. The purchase itself was very easy and met all my expectations. The installation was also very easy, on time, and quick. Since I bought my hot tub I have been learning how to maintain the water quality and they have been there to answer any questions that I have had. I would definitely recommend!

Kathy Austin: EXCELLENT company. Bought my hot tub from Scott and Kelly 5 years ago. I'm so glad they are in Springfield. Hot Springs brand has been great. No need to shop around.... head that way!!!!

Erik Hansen: We absolutely love our Hot Springs hot tub that we bought from The Spa Gallery a couple of years ago. The saltwater system has allowed us to enjoy low-chlorine water without the smell and itchiness that comes from higher chlorine. Scott and Kelly were super helpful in the buying process. And Scott and Chris have helped me master how to maintain the hot tub (which is easier than I once thought). Just today they spent over 30 minutes giving me the latest information on best practices.

Andrew M: My wife and I had a very good experience, purchasing our hot tub from The Spa Gallery. From the beginning, they were kind, helpful, and never made us feel pressured to buy any one particular type of model. They were also able to accommodate putting my hot tub on my back deck. Because our upper level deck had no stairs, they had to utilize a crane. Everything went smoothly and as promised. All that said, we highly recommend Scott and The Spa Gallery.

Bryan Long: Very helpful staff. Answered all my questions.

Sherry Pitman: Scott & Kelly and their staff at the Spa Gallery are so very friendly, knowledgeable and have the best customer service...

Fred Clarke: As a former employee I can say that Scott and Kelly are some of the best people I've ever worked with. They truly are the best at what they do and they genuinely care about their customers. If you're looking for a new spa, look no further. Go see them today.

Patty Bounous: I had the absolute best experience from beginning to end with Spa Gallery in Springfield, Mo and specifically Scott and Kelly Thomas. They not only were very informative of the spa we bought but were amazing in their customer service all along the journey. The young men that came and installed the spa and explained the use of the hot tub were excellent and very professional. I highly recommend this company to you if you are ready to purchase a spa . Super happy owners!

Suzanne Thomas: They were very punctual, neat and careful! We have been thrilled with this company and their service. And we love our new hot tub! But every step of the way has just been a very great pleasure dealing with this company!

Billie Rifenburg: We purchased a hot tub and a swimfit pool from Scott and Kelly. They did everything they said they would do. We love out units especially the pool! They are always there to answer questions or help with balancing the water. Highly recommend!!!

Bob Kenniston: Very helpful and friendly

K Brobst: Couldn't be happier with our decision to purchase our spa from The Spa Gallery. Kelly (and Scott) are both experienced and knowledgeable sales persons, who answered all the questions we had from electrical, how the spa functioned and features we were getting, as well as finding the right spa for our needs. The electrician recommendation was GREAT - prompt, informative and very detail oriented. No messy wiring or questionable installation of control panel with Trinity Electrical. Then came the installation crew....what can I say? Kelly and Scott have the BEST CREW EVER. Placement of Spa, set up and operation instruction could not have been better. Michael (one of the technicians)found a couple "missing clips" while running thru the operation of the spa (which we would not have found) and ordered replacements which will be installed within 3 days. These had no effect on the spas function and were really more cosmetic than anything. As I said, we could not be more pleased with the service we received from The Spa Gallery. Anyone can sell you a spa, and you might be able to save a couple dollars with a lesser brand, but if you want quality products, service during and after the sale, the Spa Gallery is your answer.

Troy Hammett: Great place Scott and Kelly are great people

Been There: Great place to do business with! They are always friendly, helpful and trying to ensure their customer needs are met! Been doing business with them for two years now.

tina tucker: Very rude service won't step foot in this store again bought a hot tub elsewhere

Linda Burton: Chris & Mike was very helpful in helping find parts & chemicals for our pool. Recommend them highly.

Shane Wilgus: Kelly and the crew at The Spa Gallery were an absolute pleasure to work with. They helped us get our older Hot Springs Spa back up to good working order. They are a very knowledgeable group and I’d highly recommend them for your new spa or any maintenance you might need. Thanks for all your help today Kelly and Fred!!!!

Michael Glenn: What a cool awesome place. A true team atmosphere.

Dana Middleton: My facials with Ms. Cynthia are always wonderful. I get the deluxe facial and she makes me comfortable and relaxed every time. I recommend everyone to see Ms. Cynthia!

Jordan Young: Best massage ever.

Rachael Johnson: Cynthia does an amazing job waxing. Super professional and friendly. I definitely recommend her.

Teresa Wilson: I can not say enough about Grey at the front desk. So kind & sets a calm & relaxing atmosphere for your appointment. I had to call & do some rescheduling & found Grey to be very accommodating, without making me feel like I was being an inconvenience.

Brylea Gibson: Best massage I have ever had, and I’ve gone to various places in many states! Kenny was AMAZING, I’d suggest him to anyone! The staff is also just as wonderful.

Jeremy Watson: Absolutely one of the worst experiences I've ever had! Bought couples massage for Valentines Day and was told they had an experienced guy named John that was good for people with nerve pain. Called to schedule the appointment and was told John no longer worked there, and was gone before I bought the massage. Also when I called to schedule they said bc I didn't have my gift card with me, they needed a debit card to hold the massage even though the massage was already paid for! Never again! Go somewhere else as this place is declined!

Cat M: The spa itself is an oasis from the second you walk in. The massage therapists are kind, attentive to your needs, and provide some of the best massages I’ve ever had. I especially recommend Kenny.

Crystal Hamilton: I had the signature facial with dermaplaning. A week later my skin looks fabulous. Grove has great staff and maintains a clean and relaxing facility. Highly recommended. It is pricier than other local spas but you get what you pay for!!!!

Josh Parrish: I can't remember his name I'm sorry. But I got a massage on mother's day and it was awesome. I was nervous at first about someone other than my wife touching me. This dude was cool. We talked about family and Chinese food. Wish I would've asked more about his time in China. Was totally relaxed til I had to put my cold wet shirt back on afterwards lol

Krystal Deville: When I can get in it is always amazing, but it's been super hard to get an appointment in a timely fashion for a while now.

Cicely Kimball: Wonderful massages and care. Takes FOREVER to get in to see them.

claire p: Casey was AMAZING! I’ve never felt better!!

Ehren McBane: Great deep tissue massage, from Jeff! 💚

Cassandra Dodson: Very displeased with Grove Spa. I had received a gift card for my birthday last October and finally was able to use it as a first time guest. While waiting to be taken back, one of the girls was chatting with the front desk about how one of the employees decided to not come in even though she was in the parking lot, and her guest who was booked at that time had to come in and rebook. Just unprofessional to begin with. However the gentleman who provided my service was kind, he lacked any ability to massage. Honestly it was as if I had someone gently rubbing lotion in my skin for an hour. At most times while using one hand, he was barely moving my skin, and would stop and then move my skin again, and stop for a while and then repeat the process..it was more annoying than anything because at that point I’d just rather him not if he’s quite literally not applying any pressure at all. I wish I was exaggerating..there was zero pressure and I had talked to him about my shoulders and neck hurting which was what I was there for..I honestly felt like if I had looked up he would have been texting or drifting off. It was just strange. I’ve had massages is the past elsewhere so I feel as if I understand what it’s supposed to be like, however I could have put oil on my body in my own bathroom. I was saddened as it was my gift to start my 30s out relaxing and it was more effort to not get up and just say never mind to the service as it was such a waste of $90 and an hour of my time.. I just wanted to feel some type of massage/pressure on my body but he was barely able to halfway seem like he was interested in his professional at all. Hoping for a great experience and it was less than such. I had high standards and am saddened to not want to go back again..

Rachel Campbell: Love this spa and their services. I wish their rewards program was easier to earn discounts or services with. Otherwise, I really enjoy the atmosphere and the quality of services. Massage and facial were both great. They even accommodated my pregnancy with a prenatal massage and made sure I was comfortable.

Ashley: Mr. Jeff gave me the best massage I've ever had-deep tissue. He worked hard and was attentive and thoughtful. I have had other message therapists there and they are all great. Their pricing is good for their value.

Chase & Glory Bradfield: Called to get a couples massage for THIS afternoon. Instead of scheduling it for today, The person on the phone mysteriously scheduled it for a day two months from now. When we arrived today excited to get the massage today(because thats what we asked for), they informed us that our appointment is for two months from now, and not today. The lady at the front counter was a bit rude as well. Overall, poor customer service.

d s: Went for a facial. The lady was great to chat with. Loved how she did my brows!

Jeanette Marshall: I would do this again. Wonderful!!

Lendy Renner: Mr. Andrew is a miracle worker! I have severe fibro and I'm very shy. He not only made me feel comfortable but was able to work out a massage treatment specifically for me. Thank you Mr. Andrew & Grove Spa!

Carla Hurn: Joe stuck with it until my new pump & connections were complete, I appreciate all his efforts

Cheryl Mitchell: YOU HAVE A CHOICE! There are numerous reputable pool and spa companies to choose from in the Springfield/Branson area, and this is not one of them. I’d give anything to have taken the time to read reviews before getting tied up with this unprofessional, unreliable, and dishonest company. They were called for a repair that was NEVER MADE and sent a one-line invoice for more than double the hours they spent on the job over numerous visits. The hours they were there were mostly spent walking around, and even sitting in their truck in our driveway, in my opinion counting on us not being home in order to dispute the number of hours they should have billed. They finally gave up and left without making any sort of repair. Our first step was to try to have a reasonable conversation about the invoice amount, but the owner would not even speak to us. Customer satisfaction seems to take a backseat to egoism and defensiveness with him, which is a common opinion in other reviews written by their customers, and one that comes through in his "owner responses" to negative reviews. Disputing the bill resulted in the involvement of a collection company and threat of lawsuit—in my opinion, overbilling and subsequent intimidation is their M.O. and the method by which they remain in business. Save yourself now and call another company. I encourage you to read reviews before you hire anyone—there were several negative ones written for this company that reflected very similar experiences as ours, to the point that I would never have contacted them had I read them beforehand. Do yourself a favor and call someone else who actually cares about their customers. PS--zero stars was not an option or that is what they would have received.

Ed W: Top quality products and exceptional service.

Michelle Slavens: My spa was deliverable and completely set up and ready to go in a fast manner. The service guy went over everything with me. Greatly appreciate doing business with them and DJ was amazing and very patient with me while getting my area ready. It was a great pleasure doing business with you guys.

Heather Brown: Everyone was so helpful in trying to find a new motor for my hot tub pump. Then tested the capacitor and found it as bad. Saved me$350 for a new motor i didn't need. After changing the capacitor the motor still didn't work . Called them back and Ed walked me through how to spin the motor manually to get it moving. Works perfectly. Would recommend them to everyone. Honest helpful knowledgeable people work here.

Storm Chaser: You can't walk in the door without being greeted by someone. They're friendly and very knowledgeable. The salesman was great to work with and I love my spa. I highly recommend purchasing your pool or spa from them.

Lew Wilson Jr: Very friendly and knowledgeable staff. Fast service, and questions and, or concerns handled very efficiently. Open and honest about business they do.

Cindy Chesney: Great tub

CS Lindsey: I have had my ups and downs with this company. Especially the young man who answers the phone. However, I have to give Mac five stars plus for his incredible service and care he gives my pool. He Is the most considerate, polite, knowledgeable, patient, service man and can be trusted fully. Mac you are incredible!

Sabbath Brake: We had an awful experience with this company. They opened our pool and we were supposed to be on weekly maintenance. They never came weekly. When we asked repeatedly about it, we were told to just deal with it ourselves the weeks they weren't here. We also asked that they let us know when they were working in our fenced in yard so we could put the dogs inside first. The response was that most customers just let them enter and leave freely because the dogs get used to them. We clearly stated we have multiple guard dogs over 100 lbs and they needed to let us know before going into the backyard. Never once did they follow that and multiple times I had to get the dogs inside after they freaked out about strangers coming into the yard. The company could not keep track of when they were at our property and on one occassion, treated our pool twice in one day because of that lack of professionalism and communication. When we finally did get to speak to a manager, it was just him blaming everyone else. He still wasn't sure of how many times and when they had treated our pool because according to him, the other employees are bad at their jobs and using the client systems. Despite us calling and repeatedly asking them to come out weekly, telling them it was becoming a health hazard due to mosquitos and frogs breeding in the water, there was no concern or rush to fix the issue. We went back to our previous pool company and ate the cost of several hundred dollars to get it cleaned and balanced again. A week after telling this company we did not want them to come back, we got a voicemail informing us that the almost $1000 part they ordered was in and asking if we wanted it installed at our next service date. Not once did they ask to order anything for us or say there was an issue with our system. It was simply a lack of service and work on their end. We have had zero problems with the other company and our pool is back to being brilliant blue and clear, no $1000 part necessary. There was no part needed, just proper maintenance. From beginning to end, this company was a nightmare to work with.

Lloyd Childress: The employee working today is the most unprofessional person I have ever experienced in customer service. We called to ask a few questions about hot tub operations since we bought one from there just a few weeks ago. The guy kept cutting us off and stated that they only provide initial instructions and that’s it. DO NOT BUY from these people.

Dave Waterfield: Rocky was a great person to meet, fasntastic to work with. He put at ease and made us very comfortable about my purchase. Great experience all around. We will be back anytime we need anything. Highly reccomend!

Ashlea Goldfinch: I just wanted to say how wonderful it is to work with Sara lee and the team they are always so helpful and fun. They are one of my favorite clients to work with and I appreciate all that they do.

Kari Nimmo: Springfield Pool and Spa has the worst customer service I have experienced in awhile. We purchased a hot tub back in approx. Sept. 2021 and paid cash in full, received it in early 2022. We went in the store probably three times before anybody offered to help us, this is the only store locally that sells this brand or we would of went someplace else. We were told by Kevin that Bullfrog had a $500 rebate going if we purchased when we did and the rebate information would be given to us once it was delivered. Once we received the hot tub we then had to deal with DJ who assured us the rebate info. Would be brought to us with the delivery, it was not brought to us. We inquired kindly and DJ assured us he would get us the rebate info, then telling us we had to reach out to Bullfrog directly to get it. We sent bullfrog an email and they said Springfield Pool and Spa would need to get with the regional manager. After telling them this they again referred us to the bullfrog website for a military only rebate which was never at all mentioned. The day our hot tub was delivered it kept shutting off, we called to let them know, they told us somebody would be out to look at it and they did come look at it but are saying they found nothing wrong. Once we pushed again about the rebate we then received a bill for over $200 for the day they delivered it and they said they would come look at it. Horrible customer service and horrible is very generous of a word! We will never buy anything else at this location and we will spread word to everybody to go elsewhere around town!!

John Hougardy: Joe and Ed and DJ are amazing. They were able to answer all my questions and even solve an issue I had been having withy current hot tub. They went above and beyond service to help me out. You should buy a hot tub from these critically acclaimed, award winning hot tub experts.

Jim Fiedler: Very disappointed. There are always 2 sides to the story. I won't share my side. I would encourage others to tread lightly when dealing with Springfield Pool and Spa.

Jonathan Nelson: Great store! The staff is knowledgeable and always friendly. They test your pool or spa water for free and give you a print-out telling you exactly what chemicals to add in the right order to get it balanced. I've been going here for years for all of our pool needs.

Bonnie Foster: We have been using them for our pool, chemicals spa opening and closing if pool. They had to come out 3 times last year but did make it right. This year they lost 3 employees, and cannot take care of loyal custo mers. I would suggest using someone else who treats employees well and pays well so they have staff at their busy times of year and dont push customers away.

Jeff Coambes: Bad company! The owner completely blew me off, I tried for weeks to get them to come out and fix my pump and the owner never call and he does the scheduling. I used them in the past and they screwed my stereo up. I thought I would give them the benefit of the doubt bc some of my good friends use them or should I say used to use them. We are all going to Seirra spa. I spoke with the owner and he was more than gracious to help me.

Nathan Newhouse: A pleasure to work with them! Pleasant folks who know their trade really well!