Best Medical Supply Store Springfield Near Me

Krista Allabaugh: I was staying in a hotel in Springfield with my mother who is receiving cancer treatment. She left a section of the electrical cord to her CPAP machine at home 80 miles away. I called and got an adapt healthcare representative and explained her situation. He immediately said they did not have any cords. I asked if he thought I could get something like that at Walmart and he said “ I don’t work at Walmart so I don’t know”. I ended up calling another number for Bach medical supply in Springfield and unfortunately got transferred to the same person. He said to me “ I just spoke to you 3 minutes ago and we still don’t have any cords”. Completely ignorant! I ended up calling lincare and they were extremely nice and found a cord for her to use.

David Kowalski: Unlike others, I only experienced friendly employees at this location, but this is, unfortunately, an outlet for AdaptHealth, which has never gotten even one shipment of supplies correct and has even given me harmful misinformation over the phone. This happened over a period of years, and I have moved on to a more reliable and trustworthy source for my supplies.

greg wilmoth: Since Bach Medicare sold out, the service is horrible. They lost my business. A 25+ year customer.

Vicky Woolery: Guy at front desk was late and unfriendly. Tech was superb and reason u will return

Dave M.: Excellent experience they were very helpful I got exactly what I wanted and needed

Linda C: Don't expect to find anything in stock! I was actually asked by the 'sales' clerk if I had looked at Amazon?!? Ridiculous..will NEVER go back! 20 years ago, this was a good business...NOT anymore! Don't waste your time.

Just ME: Very rude people, I didn't even make it to the store but over the phone was enough stupidity for me. The staff didn't know if they had a fax machine or not.Going g somewhere else for sure.

Pamela Boesch: I can trust Bach Medical Supplies in my city to supply me with what I need.Online was not reliable. The mail service and ability to keep in stock items I need regularly became hectic during the last year. My orders were spread apart. Bach can help me in person here. This keeps my orders all at once.

A. Mark Pon: With my Mom in a skilled care facility, with the goal of getting her back home, the social worker that I had been dealing with suggested having Bach Medical Supply perform a free home assessment. Jeremy Hewitt, their Executive Director, contacted me directly, and promptly scheduled the assessment. Jeremy was professional and courteous. He listened to my assessment of my Mom's skills and abilities, gave suggestions for home modifications and products, provided a quote, and I reviewed them with my Mom.After selecting a lift chair in the store, they quickly scheduled the installation. Matt arrived promptly, was friendly, engaged and customer service-oriented. Without their help, the home would not have been ready in time for my Mom to come home.I recommend using Bach Medical Supply if you have a loved one or friend that may need some home modifications. They are friendly, professional and offer reasonably priced solutions.

Pamela Anders: Wow what a great experience! I just want to say Thank You to Justin in customer service for great experience in helping me to get my brother a well needed wheel chair. I am way across the country so everything has to be done by phone and with Justin’s help and guidance through the system my brother can now maneuver around his house. Thank You so much Justin from the bottom of my heart.

Catherine Gilpin: Sean was efficient, personable, competent, and caring. I really appreciated his help in getting my c-pap needs met.

Terry Scott: Received awesome customer service.

Erica Davis: This is the worst customer service ever! My mother got measured for compression socks and also knew in the beginning they were non refundable however they are not correct and it was their mistake. This is not something she went to the store for a picked out herself they measured and ordered them for her. Her own doctor told her they were not correct. Be in your best interest to train your people better. When we showed the woman the box she grabbed it out of my moms hand and would not give it back. Basically scolding her and treating her like a little child. YOU made the mistake so YOU need to fix it!

Baddi: Customer Service was good, but how is it that on your website it shows that you accept Care Credit when in reality you don't. My wife just went in to get fitted for a Cpap machine and yet we had to pay the full amount out of pocket due to "your systems were never updated"...

Chad Hood: Went to get supplies today for my CPAP Not a Good experience at all will not be back rude and just Not wanting to Help or get u a lower price and tried to buy other stuff and that didn't happen you got my money this time but Not no more will go elsewhere.

Kendall Hayes: Would give zero Stars if I could. Went up to purchase my normal equipment and stated they could not find my prescription even though I had just bought equipment 2 months ago. Customer service is extremely lacking didn't even try to accommodate me with it being 3:00 on a Friday afternoon and next to impossible to reach a doctor. 100 mi round trip wasted would not recommend

FOSTER TV LLC: We had one thing after another after renting a hospital bed for a hip replacement 2 months ago. The experience just continued to get worse. However, Steve Bach straightened it all out and Adapt healths regional manager got involved. So now we needed a hospital bed for the other hip surgery. They showed me they do care about customer service. They made sure every detail was taken care of. They really changed how I originally felt. Today felt like the Bach I dealt with 14 years ago during colon cancer.

Rick: Poor communication between the insurance company and Bach Medical. Sad really.

Jim Cox: Great people work here, and want to help you...BUT- dealing with offshore billing (and accents) makes for a LONNNNNGGGG day sometimes. I asked Mercy Sleep Ctr to send the business to someone local, and boy did we miss the mark! :( I'm switching to Cox medical supply as soon as I can. You can't even imagine the stress over a few hundred dollars here and there. If you don't pay on time and fight it, your credit can suffer, right?? And don't expect a call back locally for weeks at a time (I gave up and drove to the store) or from the 855 overseas number. Of course because this is 'medical', the email stuff is always secure and quite the pain to deal with as well. Adapt is a pain in the @$$ at every turn, and they just buy up more and more, and make me want to deal with them less and less.RUN!

Michael Savage: The company is adapt health and is horrible if you have any issues with billing or insurance. Overseas customer service I’ve been high pressure phone sales even after they don’t take my insurance. To keep billing me full price for supply’s scam alert and the resolution at the bottom of this comment is just fluff.Update. After reviewing the company I received a phone call from Steve Bach and the issue with adapt health was resolved. My hope is that for future customer’s that they train there customer service and billing department to be more knowledgeable with customers that have issues with insurance. Mr Bach you will be missed.

Derenda Rosier: I gave one star because you have to give them something to even post. Do not use this company for any home health supplies. I have been trying to get information on a Cpap order and you never speak to a person always get a voice mail. The said voice mail states they will call you back within 24 hours never get called back. They do not keep you updated on your Oder. DO NOT USE these people. If you have to order on line or from another company do so.

Kathleen Lynn: They have the most obtuse and rude snotty people there. Have your providers send you elsewhere. They will try to make you sign an ama firm to return oxygen your Dr said to return. They do kot update their records. The fron desk people are snitty

Julie C: I have made it crystal clear, dozens of times over the past 5 years, that I DO NOT want them to call me every month trying to sell me more CPAP supplies.I made my email available to them. I patiently explained each time why a call at 8:30 am is not welcomed.Today was the last straw. This the 3rd day IN A ROW that I was called by their salespeople and awakened at 8:30am.I have blocked the number, and will find another supplier.

Michelle W: I have had horrible experiences with this company. There have been so many people I have spoken to and could not get information. A used CPAP was on hold yet I couldn't get anyone to set up the training. I had to drive there to get help. Then, the machine was registered to someone else. Another employee said Resmed had to fix this. Wrong. Then, I wanted to get my detailed reports. One did send me 2 days of this. However today, a supervisor said no. I can't have these and needed to contact Resmed and have them address this. (I did call and they said I absolutely should be able to be given copies of my detailed reports). I recommend using a different company.

Ben Reeder: Called to see if they had the CPAP supplies I needed, and was told they had plenty in stock. What I wasn’t told was that I needed a prescription for a non-prescription device. "Ours are prescription. You can order them online." No help with local places that sell this part.

Ben Northcutt: If you want to be taken care of, go to Adapt Health. I left CHS to deal with Adapt and the service is so much better!

Bryan Wilson: Poor

Gary Todd: Worst billing Department in the history of this planet. If they don’t have an answer they will make one up.

Anvil Heart: Extremely poor service!!! I never write a rating but felt compelled to do so. I am traveling and brought my Cpap machine but left my mask at home. I googled medical supply places and found this place. I called and was informed that they needed a medical order from my doctor in order to sell me supplies. I keep my written prescription with me in myCpap bag. No, that’s not good enough. She stated she needed a specific order stating what to sell me. I usually order from Cpap.com and know what she said isn’t accurate. I also order directly off Amazon.It’s a shame that businesses have lost all sight of what we used to call service. It’s no longer about people, it’s about money. What a true disgrace to their profession. Not once did she even suggest contacting my doctor’s office for the information. I didn’t need the machine which would require calibration. I only needed the mask.

Kellie Holley: I have had a TERRIBLE time dealing with their customer service. My doctor sent over an order 2 weeks ago for a CPAP. I missed a call from them and haven’t been able to talk to anyone since. Every time I call I’m given the run around and sent to a different voicemail. I’ve left several messages and no one has called me back.

Sharon Statum: We are on vacation and left the humidair part of my husband’s cpap at home. I can’t say enough good for this company. They went out of their way to be so helpful, even delivering the part to our hotel- at no cost to us!

Bethany Mahner: Delivery service is good with well trained people, BUT if you get cleared to return an item on a Friday and you don't have time to drop it off that same day because they close at five, they force you to pay the weekend rental fee, even though there is physically no way for you to return the item. They are shamelessly lining their pockets for those extra days you have to keep the item.

lyndon greer: It's to bad that they don't have people in places that care about taking care of phone calls. I have a CPAP mach & trying to find out how long rental agreement is.My insurance company only tells me how much they pay. Called twice, no response at all. Had to drive to the business for some one to answer my question. You can buy the same CPAP machine for 1/2 the price of rental. Keep this in mind before dealing with someone that doesn't want to take care of you anyway.

Arthur Davidson: Professional, courteous, attentive and comprehensive healthcare. A+ in my book!!!! When I had my knee replaced, I had the very best of care!I highly recommend their services.

Ellen Schertz: I have always had wonderful service and the associates are very friendly and helpful.

J.Newman Outdoors: I have been in a wheelchair my whole life. My insurance changed and I have to use Cox Home Support. I had to repair my wheelchair in 2016 and was told that it would take 2 weeks and that over nighting parts wouldn't get the job completed any faster.After the two weeks were over I called to see if my chair was finished because of course CHS can't extend the courteous of calling their customers. I was informed that they had ordered the wrong parts and blamed me for having a wheelchair that they normally don't work on and told me it would be another two weeks.After the end of the next two weeks I called and the technician that was working on my chair was on vacation and nobody knew that status of my chair or when it would be finished. We were now nearing the one month mark and I was still without my "legs".Let me remind everyone I CAN'T WALK, I HAVE A JOB, I GO TO COLLEGE..When I received my bill I was told they didn't bill me for the "extra time" that it took like they were doing me a big favor.In 2017, I again had to have my wheelchair repaired and again I have the identical same issues. This time I was given a loaner chair and due to the poor design I flipped the chair over on my head and spent the night in the hospital with a concussion. CHS called me and filed a report and had no concern for me and blamed me for the accident and laughed at me on the phone and hung up. Again I was blamed for having a chair that they normally don't work on for the long wait in service.CHS is also always quick to turn you over to collections.If you have the chance use NuMotion. They have problems too but, they can almost always get you fixed up in a week.

Mark Anderson: I elected to make this assessment after six years of experience with this firm. Both my spouse and I require CPAP. In the past my spouse has required oxygen. I have purchased a cane, walker, and other equipment as well.First, when you call Cox Home Support you always, Always, ALWAYS have to leave a telephone message. You are instructed to NOT leave multiple messages, but on more than half of our calls we feel compelled to attempt to call back after 72 hours have elapsed. This appears to be a staffing issue, as in there are insufficient respiratory therapists on staff to handle the workload.Second, we have had bills show up for the first time at the 90 days late marker. These bills inform us that if we do not pay by the specified date then Cox Home Health is sending us to collections - not nice to have this be the initial bill. This has happened on more than one purchase.Third, our actual customer service has been uneven. Some of the Respiratory Therapists are first class. Some are harried and rude. Some will attend to the requirement but not call back to let you know the status, so you waste more time in performing due dilligence checks. It is a mixed bag and were it not for the few excellent guys we would rate this even lower.In conclusion the only reason we continue to use them is the ratings for other area firms is even lower ...

Andrea Tunia: Make sure you write down who and when you spoke with someone in terms of equipment pick-up! Cox charged me (and my BCBS insurance) for an entire extra month because they waited a week to get around to picking it up. In essence this is an extremely fraudulent practice to pad their coffers!

Pam Dunn: So very impressed as they went out of their way to help my husband with an issue with his CPAP. They made sure the problem got solved, printed his results, and sent us on our way. Very helpful staff!!

Barbara Robinson: If I could give a less than one star review I would. Our representative took our Medicare information & we waited months for the shoes. My husband's shoes came finally & they were completely wrong. They said they would exchange but never did. I had many failed attempts to contact him. The voicemail said his mailbox was full. I found them extremely unprofessional.

Dave Fulton: I waited several months to get a call from their Customer Advocate.. I was told it would be 2-3 weeks before he got a rep in my area to take a mold of my feet... By May 30, I hadn't heard... I contacted the rep asking for an update.. No contact.. I waited until June 3rd.. Contacted once again saying he had 3 days (COB) to contact me... I had to leave messages both times... Today I contacted ProComfort to cancel my order.. the kicker is it seems my insurance company and MEDICARE had been charged already...if I could have rated less than 1 star, I would have...

Rosie Mccuistion: John Foster was wonderful! I ordered the hiking shoe! One of the most comfortable shoes 👞 I've worn! The orthotics are fantastic! Need to know how to take care of them! Broke them in.. Going to wear them this coming Monday on our Monday hike! Blessing shoes! With the Danner hiking 👢 had to bandage my feet when I went hiking!! Rosemary McCuistion.

Eric Holmes Music: The Springfield Lincare Center has taken excellent care of my cpap and supplies. The staff is very professional and goes above and beyond to meet my needs. Highly recommend!

Brandon Butrick: Brandon C is super nice.

richard dyer: Would recommend finding someone other than this place. Front desk and office personnel are rude and condescending. Can't ever get them to answer a phone. Stayed on hold for 2 1/2 hours. Had a problem with complying with insurance, ended up being their fault because they didn't send download to doctors office like they promised. Very unprofessional.

Kim Buster: I would strongly recommend NOT using this company for your medical needs. My 76 year old mother was prescribed oxygen. Her doctor felt she needed while sleeping. Lincare brought out her concentrator out and got her set up. 👍Then…her medical condition worsened. She now needs portable oxygen. Her DOCTOR recommended and prescribed portable o2. However, #Lincare has a “policy” in place. The “policy” trumps doctor’s orders and will NOT provide a change to her oxygen for three months! It doesn’t matter that she is missing desperately needed doctor’s appointments and therapy appointments because she CANNOT BREATHE! After-all…it’s their POLICY!You asked that I contact you directly? Oh, I did that… And your manager at your Springfield Missouri office told me repeatedly that this is your policy… You would not be issuing my mother the prescribed oxygen for three months! It is your policy… She stated “I hate for you to hang up angry” yet was not willing to do anything to help my mother out…

Shane kendrick: Lincare has refused to give my grandmother a portable oxygen concentrate, even though it is ordered by her doctor. Horrible service.

Ken Goeke: UPDATE - if there was a lower star rating, I would give it to them. They continue to lower the bar. Terrible customer service.Over-priced, poor service, lack of customer support

Jordin Vieths: This company does NOT DO THEIR JOB, ONLY TAKES YOUR MONEY. We called twice to update our insurance because we were going through another insurance company, they never changed it and we had a payment go through our credit card. When we realized Lincair neglected to update our account we called, and Chelsea (who we spoke to on the phone) was incredibly rude and said that they would not back charge our new insurance even though it was Lincair's mistake. Unbelievably bad customer service. DO NOT use this place.

Teddy Lovell: Unprofessional , as if too busy to even have my business . But the lady talked long enough to some man that was there for 15-20 minutes leaving me hanging listening to there dinner plans . There was a time when coustomerd were right & even when they were wrong you didn't talk down to them and when company's tried to help . I mean there there to give health supplies , thought my life would matter . I feel like there ran by SOCIALIST ! I MEAN HOW BAD DO I NEED TO BREATH ? ILL GET THE EQUIPMENT BEFORE I DIE - or AT LEAST I HOPE .ITS BEEN 1MONTH and still not one call back , like promised . Good thing I don't have covid anymore - they'd of let me die .

michelle stoops: Most incompetent, lazy and rude company I have ever had the displeasure of working with. I was diagnosed with severe obstructive sleep apnea in November and have been trying to get a C-PAP machine. It is now December 29 and Lincare has still not sent the order to be authorized through my insurance- even after calling them WITH my insurance agency reps twice and having my insurance agency representative give them exact instructions on what to do and how to even get the authorization expedited. Today, Jennifer hung up on me after not allowing me to speak to her boss and telling me that Mellissa (who is supposed to be working my claim) sent the authorization in on the 18th. I know that is not accurate information, because I called the authorization department of my insurance company this morning and they had no record of the request.When I called the corporate number to report the unresolved issue, Chris decided to defend Melissa and try to tell me that I had called customer service at my insurance company and that was why they didn’t know the authorization had been sent over- unfortunately for Chris, my insurance company is actually on the ball and when I called customer service, they called the authorization department to check and gave me the number to follow up with.Now thanks to the extraordinary incompetence showed by the Springfield Lincare team, not only am I still suffering and unable to get good rest, my bill will likely not hit until the new year and I’ll have to pay out of pocket for it instead of having it hit when I had already paid my out of pocket maximums.

Ellen Stalker: Most excellent place to receive service and equipment. I have been with them many years.

Caroline Darrow: I wold highly recommend this company for everyone's oxygen equipment needs. The staff was super helpful and professional. The manager who currently works there resolved the issues I had very timely. Building was clean and well maintained.