Best Physiotherapy Equipment Supplier Springfield Near Me

Krista Allabaugh: I was staying in a hotel in Springfield with my mother who is receiving cancer treatment. She left a section of the electrical cord to her CPAP machine at home 80 miles away. I called and got an adapt healthcare representative and explained her situation. He immediately said they did not have any cords. I asked if he thought I could get something like that at Walmart and he said “ I don’t work at Walmart so I don’t know”. I ended up calling another number for Bach medical supply in Springfield and unfortunately got transferred to the same person. He said to me “ I just spoke to you 3 minutes ago and we still don’t have any cords”. Completely ignorant! I ended up calling lincare and they were extremely nice and found a cord for her to use.

David Kowalski: Unlike others, I only experienced friendly employees at this location, but this is, unfortunately, an outlet for AdaptHealth, which has never gotten even one shipment of supplies correct and has even given me harmful misinformation over the phone. This happened over a period of years, and I have moved on to a more reliable and trustworthy source for my supplies.

greg wilmoth: Since Bach Medicare sold out, the service is horrible. They lost my business. A 25+ year customer.

Vicky Woolery: Guy at front desk was late and unfriendly. Tech was superb and reason u will return

Dave M.: Excellent experience they were very helpful I got exactly what I wanted and needed

Linda C: Don't expect to find anything in stock! I was actually asked by the 'sales' clerk if I had looked at Amazon?!? Ridiculous..will NEVER go back! 20 years ago, this was a good business...NOT anymore! Don't waste your time.

Just ME: Very rude people, I didn't even make it to the store but over the phone was enough stupidity for me. The staff didn't know if they had a fax machine or not.Going g somewhere else for sure.

Pamela Boesch: I can trust Bach Medical Supplies in my city to supply me with what I need.Online was not reliable. The mail service and ability to keep in stock items I need regularly became hectic during the last year. My orders were spread apart. Bach can help me in person here. This keeps my orders all at once.

A. Mark Pon: With my Mom in a skilled care facility, with the goal of getting her back home, the social worker that I had been dealing with suggested having Bach Medical Supply perform a free home assessment. Jeremy Hewitt, their Executive Director, contacted me directly, and promptly scheduled the assessment. Jeremy was professional and courteous. He listened to my assessment of my Mom's skills and abilities, gave suggestions for home modifications and products, provided a quote, and I reviewed them with my Mom.After selecting a lift chair in the store, they quickly scheduled the installation. Matt arrived promptly, was friendly, engaged and customer service-oriented. Without their help, the home would not have been ready in time for my Mom to come home.I recommend using Bach Medical Supply if you have a loved one or friend that may need some home modifications. They are friendly, professional and offer reasonably priced solutions.

Pamela Anders: Wow what a great experience! I just want to say Thank You to Justin in customer service for great experience in helping me to get my brother a well needed wheel chair. I am way across the country so everything has to be done by phone and with Justin’s help and guidance through the system my brother can now maneuver around his house. Thank You so much Justin from the bottom of my heart.

Catherine Gilpin: Sean was efficient, personable, competent, and caring. I really appreciated his help in getting my c-pap needs met.

Terry Scott: Received awesome customer service.

Erica Davis: This is the worst customer service ever! My mother got measured for compression socks and also knew in the beginning they were non refundable however they are not correct and it was their mistake. This is not something she went to the store for a picked out herself they measured and ordered them for her. Her own doctor told her they were not correct. Be in your best interest to train your people better. When we showed the woman the box she grabbed it out of my moms hand and would not give it back. Basically scolding her and treating her like a little child. YOU made the mistake so YOU need to fix it!

Baddi: Customer Service was good, but how is it that on your website it shows that you accept Care Credit when in reality you don't. My wife just went in to get fitted for a Cpap machine and yet we had to pay the full amount out of pocket due to "your systems were never updated"...

Chad Hood: Went to get supplies today for my CPAP Not a Good experience at all will not be back rude and just Not wanting to Help or get u a lower price and tried to buy other stuff and that didn't happen you got my money this time but Not no more will go elsewhere.

Kendall Hayes: Would give zero Stars if I could. Went up to purchase my normal equipment and stated they could not find my prescription even though I had just bought equipment 2 months ago. Customer service is extremely lacking didn't even try to accommodate me with it being 3:00 on a Friday afternoon and next to impossible to reach a doctor. 100 mi round trip wasted would not recommend

FOSTER TV LLC: We had one thing after another after renting a hospital bed for a hip replacement 2 months ago. The experience just continued to get worse. However, Steve Bach straightened it all out and Adapt healths regional manager got involved. So now we needed a hospital bed for the other hip surgery. They showed me they do care about customer service. They made sure every detail was taken care of. They really changed how I originally felt. Today felt like the Bach I dealt with 14 years ago during colon cancer.

Rick: Poor communication between the insurance company and Bach Medical. Sad really.

Jim Cox: Great people work here, and want to help you...BUT- dealing with offshore billing (and accents) makes for a LONNNNNGGGG day sometimes. I asked Mercy Sleep Ctr to send the business to someone local, and boy did we miss the mark! :( I'm switching to Cox medical supply as soon as I can. You can't even imagine the stress over a few hundred dollars here and there. If you don't pay on time and fight it, your credit can suffer, right?? And don't expect a call back locally for weeks at a time (I gave up and drove to the store) or from the 855 overseas number. Of course because this is 'medical', the email stuff is always secure and quite the pain to deal with as well. Adapt is a pain in the @$$ at every turn, and they just buy up more and more, and make me want to deal with them less and less.RUN!

Michael Savage: The company is adapt health and is horrible if you have any issues with billing or insurance. Overseas customer service I’ve been high pressure phone sales even after they don’t take my insurance. To keep billing me full price for supply’s scam alert and the resolution at the bottom of this comment is just fluff.Update. After reviewing the company I received a phone call from Steve Bach and the issue with adapt health was resolved. My hope is that for future customer’s that they train there customer service and billing department to be more knowledgeable with customers that have issues with insurance. Mr Bach you will be missed.