Best Mobility Equipment Supplier Springfield Near Me

Marvin Parnell: Cool place really nice people and quite a nice waiting area too.

J. Ananda Snyder: The staff was incredibly friendly on the phone to schedule an appointment and even friendlier in person. They were able to take care of my issue while I waited in their incredibly comfortable waiting area, complete with a comfy couch, tv, and complimentary drinks. I had to drive from out of town so it was nice to be able to be so comfortable while I waited. They explained the repair to me and made recommendations for other maintenance.It was overall a standout experience in customer service.

Kaylie Bartholomew: We love United Access! They worked with me for over a month trying to get a potential van that we were buying the clearance to become a handicap van. We live over 3 hours away from them. I worked very closely with Mark. He was amazing. He helped me figure everything out. He had me sending as many photos as I possibly could so that I didn't have to try and find a way to take my special needs daughter up there to simply look at the van to see if it would work. We got everything that we could work out beforehand. He scheduled us a time that was convenient for us. He had the parts ready to go so that if the van was able to be converted they would be able to do it right then and there. That's exactly what they did. For even cheaper than what we were quoted! They had a nice little waiting room and we're very accommodating to me and my two children. They were very thorough with everything. They will be our go-to from here on out! I will send everyone I know their way!

Michael Morgan: It has come to my attention that an error has occurred with my review. Therefore, the following are the necessary corrections to correct this error. We have been renting wheelchair vans since 2017 and have had nothing except awesome service. Mark, Natasha and the rest of the Springfield Store's staff have gone above and beyond meeting our wheelchair van rental needs. I am an electric wheelchair non-ambulatory individual. I currently have paraplasia in my legs. Soon I will be a paraplegic and eventually a quadriplegic. On Friday, April, 15th; whilst returning, a van she had rented a medical crisis occurred. On her way to the emergency room via ambulance Mother was informed that she was in A-fib. Our primary care physician has referred Mother to a second Cardiologist for a second opinion. Upon calling Natasha that afternoon Natasha's first question was to Mother's medical condition. I let Miss Natasha know that Mother was in-route to the emergency room via ambulance. On Monday morning, April 18th when our neighbor took Mother to Springfield to meet with Natasha the first thing Miss Natasha wanted to know was that Mother was OK. Thus, the error has now been corrected. 🙏🙏

John Luke: Knowledgeable and very helpful!!!

Teri Spoon: Long story short, we purchased a wheelchair lift for our vehicle through HarMar with the understanding it would be installed through United Access. For some reason United Access thought this purchase was through the VA and refused to do the install due to “the VA doesn’t reimburse very well”. We are self pay, not Va and I am not only disappointed, but ANGRY that United Access thinks so low of our veterans! We are lucky to now be dealing with Superior Van and Mobility out of Fayetteville AR. who are going above and beyond for us!!! Bye Bye United Access!!!!

Uvaldohemeterioperez Hemeterio Perez: Really good people

Just_ Peachy67: I have a client that recently purchased a new van here, Robert Snelson took great care of her and took the time to teach me how to use all of the safety features, including back up systems for emergency. Thank you so much for great customer service and giving me peace of mind to safely transport my client in her new van .

Chance Coffer: Great place great people nothing to complain about here I bought a brand new 2007 van back in 07'and still driving it and if I need anything still go back to them

Ken Rinehuls: Bought a wheelchair van. (#4) from them.

Melissa Cooper: Very nice and helpful

Mercurio Moore: I want to thank United Access for their wonderful service. The van I rented worked great and accommodated my needs to transport my grandmother. The staff at United Access set the bar high with their friendly and warm attitudes. I highly recommend them for all your medical transport needs..

Josh Biaggi: Affordable options. Great staff. Really listened to my needs. If looking to buy a vehicle from them ask for Robert.

Velton Viles: We are new to the Springfield area. We took our van in for some work on the lift. The front office people were very pleasant and knowledgable. The service area was so great. They would come see me every hour or so with pictures on the progress. A very good place.

Paul Jones: I've been dealing with the ladies and gentlemen at United Access for many years. They are a great group of people. And whether it's a scheduled maintenance job, or the rare urgent adjustment, they are always friendly as well as professional.

Robert Southerland: Robert helped with just what we needed.

Derek Cowgur: Every time I need a repair they squeeze me in within a day or two. I was angry about havin yo drive back as i live 90 miles away but they are understanding and listened then got my issues fixed and back on the road

M. Mc.: Customer service is very good. Great place for all your automotive adaptive needs.

Courtney Ernst: Robert was very knowledgeable. Even followed up with me after our visit. Was able to make a plan moving forward!

Virgil Iiams: Great service

Chris Lewis: They appear to work OK with insurance, but they don't with me. I've been trying to contact them for months for support. No one returns calls

Mike Calton: My was almost 5years old it was a pro noble chair was a good one but is just getting tired they came down to çk it out they said I was close to the 5 year my insurance wanted so they approved it but I couldn't afford the 4000.00 ço pay .so know they won't do the repair know because I didn't buy their 30000,00wheel chair

Rheaonna Green: They lie and say your medical equipment won’t be covered by Medicaid so they don’t have to do any work. They wouldn’t even give us the option to apply to give Medicaid the chance to deny us if they wanted. They just kept telling me I’d have to pay for it. Terrible that they treat special needs kids like this.I called my doctor, medicaid, and the manufacturer of the equipment we are trying to request and have been told it will be covered.Update: I forced them to apply, it made them mad and they treated us poorly. we were denied, which I am not surprised. We got the letter almost 2 weeks before this facility even called to tell me we were denied. Thank goodness we already had another plan in place. NuMotion in KCMO can get the same equipment covered, but not this location, and unfortunately we live outside the service area for the KC location. My guess is that this facility didnt put forth the effort needed to get it approved. I did extensive research on how to get the equipment we need. Luckily we obtained funding from Children’s Miracle Network who has been a GODSEND. I told them our experience with this location and they had heard similar experiences and contacted a DME provider in Joplin, who will be helping us get our equipment. This DME provider has also heard the same things about this NuMotion location. Our new provider is AMAZING, they are so sweet and always stay in contact. This location lost a sale because of their poor customer service, lack of effort and communication. I hope someone important sees this and finds new staffing for this location.If you are reading this and thinking of using this location, I urge you to use other options if you can, and definitely do research and know your rights. We had the right to apply with Medicaid to begin with, we should have never been told no by this facility.

Linda Reed: Repair people are great

Mike Rowland: They dont answer phone computer run around .

ani I b: I would not recommend buying pride mobility electric chair from this place or pride period.A brand new chair that was bought from there, my wife was in the hospital and the chair didn't get charged for couple of days and it will not charge anymore they wanted they said the warranty doesn't cover that and we have to buy new batteries for the chair also the wanted the Dr name so they can work on the chair.I guess the have to have the Dr examin the chair so they get a script for it.the lady said yes.A warranty has to have a dr.note to get fixed WOWI told them I am throwing the chair away and will not buy one from them ever again

Ashley Beasley: I ordered a chair and had specifically talked to them about the foot rest. When it came they had not ordered the spacers like the ATP and I talked about. They never said anything about owing them any money when they brought it to me the first time. They called me to bring it out the second time and still never said anything about owing them any money. The morning their supposed to deliver it they call me saying I owe them money. They never asked when they found out if I still wanted the adjustment when it was going to cost me money. They also don't give you any kind of time frame when they are going to drop off. They give you a day and that's all.

Anthony Moseley: Dan, the associate that took care of me and my powerchair is ONE GREAT repair specialist! I received good information and equipment foe my powerchair. It was a wonderful experience! Thank you thank you Dan.In my best Arnold Swarzenager (sp) voice; I'll be back.

Chance Coffer: These people are great Casey is amazing!!!!

Vicki Bacon: Friendly, knowledgeable

Robert Wilson: I called to confirm they had an item for purchase. I had read the reviews and noticed that contact was difficult for some. It was impossible for me. I called and went through the prompts and pressed the key the robot gave me to place an order. Another robot answered and told they didn't recognize my request. I could have made an error so I when through it again with the same outcome.....I have no patience with this kind of frustration and will not do business when I run into these types of barriers that shouldn't exist. Shame on them and they've lost this sale.My answer to their response: There isn't any reason to contact you as I have satisfied my need from another vendor. However, you could turn this negative event into a more positive one by rectifying the prompts on your robotic answering system so your next potential customer doesn't become frustrated as I did and turn to another vendor where it's easier to do business. Best wishes going forward (-:

Jana Everett: Techs are very knowledgeable and work great but trying to get a hold of a human is insane. 45 minutes to an hour on hold and no way to get local people unless you wait on hold. We had to switch because of insurance and I would rather pay more to actually have people that I can get a hold of. And it took 3 appointments to get my son's wheelchair sized up after they tried saying we needed a new chair and the other tech said he would still have it for a couple more years.

Chuck McClancy: No local number to call, service is bad took 3 months to get insurance approval, I had to play middleman to get it, then another month to come get my wheelchair to fix it. (My electric wheelchair just stopped working, an stranded with out it) when they finally come get it, how long will they keep it?

David Britt: I've been dealing with Numotion of Springfield for five years now and they are terrible!! I don't really have a choice in wheelchair companies because I have a Permobil and Numotion is the only certified wheelchair company for Permobils within a hundred miles. The issues with Numotion are; they don't compete orders, they don't call back when they're suppose to, sometimes my phone calls just go unanswered. Two months ago the plugin for my wheelchair charger got bent and so I called them, they said they had a charger for me and would deliver it.... two days goes by and nothing, called them twice but no answer. I took a drive there and five guys just standing around the desk and that charger sitting right on the bench!! One of the guys said "oh, you're here for that charger aren't you.".... This tells you what kind of company Numotion is.

Maranda: Our whole experience with this location was wonderful. My very young son needed a wheelchair and we were recommended to Numotion by his PT. Everyone was great! I believe Jesse was our sales person, and he was great to work with. Everyone was knowledgeable about the different chairs and accessories and what would/would not be covered by our insurance. The process was quick and painless! The front desk was always polite and helpful. When we picked up his wheelchair, they adjusted it to fit our son and were patient with us as we made sure it was the right fit for him. We haven't had to adjust it since but given our experience so far I imagine there won't be any problems.

Lora Me: Awesome people

Kristina Matthews: Had to get some batteries for my electric wheelchair.

Kelley Nicholls: 1 bad salesman can ruin a company. Sirus was our salesman. He left a demo for my mom to use before we agreed to paying $25,000 for a "top of the line wheel chair." (Our actual price was around $5000.00 which is the insurance deductible.) When he dropped it off we had waited over a week for it (when he told us we would have it in a couple of days.) He said a customer was using it for the weekend to see what it was like but we would only get it for the day. (And he showed up in the afternoon when he dropped it off, so not a whole lot of time to decide on a major purchase.) No calls or anything saying it would be longer. He called just now to see how mom liked it and I told him she didnt like it. I began explaining why and while explaining the reasons he kept talking over me and making excuses. When he brought it over, it had no head rest, (the wheelchair reclines back and my mom had to hold her head up to experience how it reclined.) The seat was very uncomfortable (I even sat in it and it was very awkward and uncomfortable), the controller was on her weak side and she had a real hard time managing the chair, and also when I transferred her from the chair to her bed, she cut her leg on something sharp on the wheelchair. When I tried to explain that she is on blood thinners he once more interrupted me and made a laughing sound and quite loudly and very sarcastically said "Well I didn't know I needed to bring a demo custom made for her!" What???? A head rest is not custom made! Very rude. I will be sure to let every doctor, agency, and friends know what an unprofessional company this is. (Like I said, 1 salesman can ruin a company.) If he had offered to move the controller and bring the headrest over and explained that there are other seat options, well he would have had a sale. But that would be good customer service skills and he obviously has none.

Greg Ford: The receptionist there is just wonderful. Very helpful

Mc Mikey: Very helpful staff.

Krista Allabaugh: I was staying in a hotel in Springfield with my mother who is receiving cancer treatment. She left a section of the electrical cord to her CPAP machine at home 80 miles away. I called and got an adapt healthcare representative and explained her situation. He immediately said they did not have any cords. I asked if he thought I could get something like that at Walmart and he said “ I don’t work at Walmart so I don’t know”. I ended up calling another number for Bach medical supply in Springfield and unfortunately got transferred to the same person. He said to me “ I just spoke to you 3 minutes ago and we still don’t have any cords”. Completely ignorant! I ended up calling lincare and they were extremely nice and found a cord for her to use.

David Kowalski: Unlike others, I only experienced friendly employees at this location, but this is, unfortunately, an outlet for AdaptHealth, which has never gotten even one shipment of supplies correct and has even given me harmful misinformation over the phone. This happened over a period of years, and I have moved on to a more reliable and trustworthy source for my supplies.

greg wilmoth: Since Bach Medicare sold out, the service is horrible. They lost my business. A 25+ year customer.

Vicky Woolery: Guy at front desk was late and unfriendly. Tech was superb and reason u will return

Dave M.: Excellent experience they were very helpful I got exactly what I wanted and needed

Linda C: Don't expect to find anything in stock! I was actually asked by the 'sales' clerk if I had looked at Amazon?!? Ridiculous..will NEVER go back! 20 years ago, this was a good business...NOT anymore! Don't waste your time.

Just ME: Very rude people, I didn't even make it to the store but over the phone was enough stupidity for me. The staff didn't know if they had a fax machine or not.Going g somewhere else for sure.

Pamela Boesch: I can trust Bach Medical Supplies in my city to supply me with what I need.Online was not reliable. The mail service and ability to keep in stock items I need regularly became hectic during the last year. My orders were spread apart. Bach can help me in person here. This keeps my orders all at once.

A. Mark Pon: With my Mom in a skilled care facility, with the goal of getting her back home, the social worker that I had been dealing with suggested having Bach Medical Supply perform a free home assessment. Jeremy Hewitt, their Executive Director, contacted me directly, and promptly scheduled the assessment. Jeremy was professional and courteous. He listened to my assessment of my Mom's skills and abilities, gave suggestions for home modifications and products, provided a quote, and I reviewed them with my Mom.After selecting a lift chair in the store, they quickly scheduled the installation. Matt arrived promptly, was friendly, engaged and customer service-oriented. Without their help, the home would not have been ready in time for my Mom to come home.I recommend using Bach Medical Supply if you have a loved one or friend that may need some home modifications. They are friendly, professional and offer reasonably priced solutions.

Pamela Anders: Wow what a great experience! I just want to say Thank You to Justin in customer service for great experience in helping me to get my brother a well needed wheel chair. I am way across the country so everything has to be done by phone and with Justin’s help and guidance through the system my brother can now maneuver around his house. Thank You so much Justin from the bottom of my heart.

Catherine Gilpin: Sean was efficient, personable, competent, and caring. I really appreciated his help in getting my c-pap needs met.

Terry Scott: Received awesome customer service.

Erica Davis: This is the worst customer service ever! My mother got measured for compression socks and also knew in the beginning they were non refundable however they are not correct and it was their mistake. This is not something she went to the store for a picked out herself they measured and ordered them for her. Her own doctor told her they were not correct. Be in your best interest to train your people better. When we showed the woman the box she grabbed it out of my moms hand and would not give it back. Basically scolding her and treating her like a little child. YOU made the mistake so YOU need to fix it!

Baddi: Customer Service was good, but how is it that on your website it shows that you accept Care Credit when in reality you don't. My wife just went in to get fitted for a Cpap machine and yet we had to pay the full amount out of pocket due to "your systems were never updated"...

Chad Hood: Went to get supplies today for my CPAP Not a Good experience at all will not be back rude and just Not wanting to Help or get u a lower price and tried to buy other stuff and that didn't happen you got my money this time but Not no more will go elsewhere.

Kendall Hayes: Would give zero Stars if I could. Went up to purchase my normal equipment and stated they could not find my prescription even though I had just bought equipment 2 months ago. Customer service is extremely lacking didn't even try to accommodate me with it being 3:00 on a Friday afternoon and next to impossible to reach a doctor. 100 mi round trip wasted would not recommend

FOSTER TV LLC: We had one thing after another after renting a hospital bed for a hip replacement 2 months ago. The experience just continued to get worse. However, Steve Bach straightened it all out and Adapt healths regional manager got involved. So now we needed a hospital bed for the other hip surgery. They showed me they do care about customer service. They made sure every detail was taken care of. They really changed how I originally felt. Today felt like the Bach I dealt with 14 years ago during colon cancer.

Rick: Poor communication between the insurance company and Bach Medical. Sad really.

Jim Cox: Great people work here, and want to help you...BUT- dealing with offshore billing (and accents) makes for a LONNNNNGGGG day sometimes. I asked Mercy Sleep Ctr to send the business to someone local, and boy did we miss the mark! :( I'm switching to Cox medical supply as soon as I can. You can't even imagine the stress over a few hundred dollars here and there. If you don't pay on time and fight it, your credit can suffer, right?? And don't expect a call back locally for weeks at a time (I gave up and drove to the store) or from the 855 overseas number. Of course because this is 'medical', the email stuff is always secure and quite the pain to deal with as well. Adapt is a pain in the @$$ at every turn, and they just buy up more and more, and make me want to deal with them less and less.RUN!

Michael Savage: The company is adapt health and is horrible if you have any issues with billing or insurance. Overseas customer service I’ve been high pressure phone sales even after they don’t take my insurance. To keep billing me full price for supply’s scam alert and the resolution at the bottom of this comment is just fluff.Update. After reviewing the company I received a phone call from Steve Bach and the issue with adapt health was resolved. My hope is that for future customer’s that they train there customer service and billing department to be more knowledgeable with customers that have issues with insurance. Mr Bach you will be missed.

Nathan Kabbaz: Great company to work for! What's better than providing free shoes to senior citizens?

Derenda Rosier: I gave one star because you have to give them something to even post. Do not use this company for any home health supplies. I have been trying to get information on a Cpap order and you never speak to a person always get a voice mail. The said voice mail states they will call you back within 24 hours never get called back. They do not keep you updated on your Oder. DO NOT USE these people. If you have to order on line or from another company do so.

Kathleen Lynn: They have the most obtuse and rude snotty people there. Have your providers send you elsewhere. They will try to make you sign an ama firm to return oxygen your Dr said to return. They do kot update their records. The fron desk people are snitty

Julie C: I have made it crystal clear, dozens of times over the past 5 years, that I DO NOT want them to call me every month trying to sell me more CPAP supplies.I made my email available to them. I patiently explained each time why a call at 8:30 am is not welcomed.Today was the last straw. This the 3rd day IN A ROW that I was called by their salespeople and awakened at 8:30am.I have blocked the number, and will find another supplier.

Michelle W: I have had horrible experiences with this company. There have been so many people I have spoken to and could not get information. A used CPAP was on hold yet I couldn't get anyone to set up the training. I had to drive there to get help. Then, the machine was registered to someone else. Another employee said Resmed had to fix this. Wrong. Then, I wanted to get my detailed reports. One did send me 2 days of this. However today, a supervisor said no. I can't have these and needed to contact Resmed and have them address this. (I did call and they said I absolutely should be able to be given copies of my detailed reports). I recommend using a different company.

Ben Reeder: Called to see if they had the CPAP supplies I needed, and was told they had plenty in stock. What I wasn’t told was that I needed a prescription for a non-prescription device. "Ours are prescription. You can order them online." No help with local places that sell this part.

Ben Northcutt: If you want to be taken care of, go to Adapt Health. I left CHS to deal with Adapt and the service is so much better!

Bryan Wilson: Poor

Gary Todd: Worst billing Department in the history of this planet. If they don’t have an answer they will make one up.

Anvil Heart: Extremely poor service!!! I never write a rating but felt compelled to do so. I am traveling and brought my Cpap machine but left my mask at home. I googled medical supply places and found this place. I called and was informed that they needed a medical order from my doctor in order to sell me supplies. I keep my written prescription with me in myCpap bag. No, that’s not good enough. She stated she needed a specific order stating what to sell me. I usually order from Cpap.com and know what she said isn’t accurate. I also order directly off Amazon.It’s a shame that businesses have lost all sight of what we used to call service. It’s no longer about people, it’s about money. What a true disgrace to their profession. Not once did she even suggest contacting my doctor’s office for the information. I didn’t need the machine which would require calibration. I only needed the mask.

Kellie Holley: I have had a TERRIBLE time dealing with their customer service. My doctor sent over an order 2 weeks ago for a CPAP. I missed a call from them and haven’t been able to talk to anyone since. Every time I call I’m given the run around and sent to a different voicemail. I’ve left several messages and no one has called me back.

Sharon Statum: We are on vacation and left the humidair part of my husband’s cpap at home. I can’t say enough good for this company. They went out of their way to be so helpful, even delivering the part to our hotel- at no cost to us!

Bethany Mahner: Delivery service is good with well trained people, BUT if you get cleared to return an item on a Friday and you don't have time to drop it off that same day because they close at five, they force you to pay the weekend rental fee, even though there is physically no way for you to return the item. They are shamelessly lining their pockets for those extra days you have to keep the item.

lyndon greer: It's to bad that they don't have people in places that care about taking care of phone calls. I have a CPAP mach & trying to find out how long rental agreement is.My insurance company only tells me how much they pay. Called twice, no response at all. Had to drive to the business for some one to answer my question. You can buy the same CPAP machine for 1/2 the price of rental. Keep this in mind before dealing with someone that doesn't want to take care of you anyway.

Arthur Davidson: Professional, courteous, attentive and comprehensive healthcare. A+ in my book!!!! When I had my knee replaced, I had the very best of care!I highly recommend their services.

Ellen Schertz: I have always had wonderful service and the associates are very friendly and helpful.

J.Newman Outdoors: I have been in a wheelchair my whole life. My insurance changed and I have to use Cox Home Support. I had to repair my wheelchair in 2016 and was told that it would take 2 weeks and that over nighting parts wouldn't get the job completed any faster.After the two weeks were over I called to see if my chair was finished because of course CHS can't extend the courteous of calling their customers. I was informed that they had ordered the wrong parts and blamed me for having a wheelchair that they normally don't work on and told me it would be another two weeks.After the end of the next two weeks I called and the technician that was working on my chair was on vacation and nobody knew that status of my chair or when it would be finished. We were now nearing the one month mark and I was still without my "legs".Let me remind everyone I CAN'T WALK, I HAVE A JOB, I GO TO COLLEGE..When I received my bill I was told they didn't bill me for the "extra time" that it took like they were doing me a big favor.In 2017, I again had to have my wheelchair repaired and again I have the identical same issues. This time I was given a loaner chair and due to the poor design I flipped the chair over on my head and spent the night in the hospital with a concussion. CHS called me and filed a report and had no concern for me and blamed me for the accident and laughed at me on the phone and hung up. Again I was blamed for having a chair that they normally don't work on for the long wait in service.CHS is also always quick to turn you over to collections.If you have the chance use NuMotion. They have problems too but, they can almost always get you fixed up in a week.

Mark Anderson: I elected to make this assessment after six years of experience with this firm. Both my spouse and I require CPAP. In the past my spouse has required oxygen. I have purchased a cane, walker, and other equipment as well.First, when you call Cox Home Support you always, Always, ALWAYS have to leave a telephone message. You are instructed to NOT leave multiple messages, but on more than half of our calls we feel compelled to attempt to call back after 72 hours have elapsed. This appears to be a staffing issue, as in there are insufficient respiratory therapists on staff to handle the workload.Second, we have had bills show up for the first time at the 90 days late marker. These bills inform us that if we do not pay by the specified date then Cox Home Health is sending us to collections - not nice to have this be the initial bill. This has happened on more than one purchase.Third, our actual customer service has been uneven. Some of the Respiratory Therapists are first class. Some are harried and rude. Some will attend to the requirement but not call back to let you know the status, so you waste more time in performing due dilligence checks. It is a mixed bag and were it not for the few excellent guys we would rate this even lower.In conclusion the only reason we continue to use them is the ratings for other area firms is even lower ...

Andrea Tunia: Make sure you write down who and when you spoke with someone in terms of equipment pick-up! Cox charged me (and my BCBS insurance) for an entire extra month because they waited a week to get around to picking it up. In essence this is an extremely fraudulent practice to pad their coffers!

Pam Dunn: So very impressed as they went out of their way to help my husband with an issue with his CPAP. They made sure the problem got solved, printed his results, and sent us on our way. Very helpful staff!!