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Medical supply store
1. Mobility First Inc - Independence
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· 157 reviews
13901 E 42nd Terrace S STE D, Independence, MO 64055
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Amelia Westfall: Great experience getting my mom a scooter! Carrie was informative and encourage her to try out different options before purchasing! Excited for her to be able to be more mobile!
Marie Simmons: I had 2 chairs installed by Mobility first the guys are awesome I love them you will be totally satisfied.
Patricia Cramer: Amazing experience with Mobility First their customer service is the BEST! I Made a mistake brought off a website( terrible) buy local you get to talk to them or visit the store, they take care if their products, Duff and Ethan came today to put together the hoyer lift I brought off line( Big Mistake since there where broken parts, can't get anyone to respond to my email or calls) wished I could go back and buy from Mobility First..Bills is the best!!!
Mary Ellen Clark: Do not meet dates they tell patients that equipment will be ready, blame outside vendors, insurance and docs. Very poor communication.
Karen Gaideski: Great service from Mobility First. I would give Mobility First a 5 star rating
Marilyn Mongan: Response time was fast. The problem was handled easily in a professional manner. I am pleased I used this company.
Carolyn Thomas: I purchased a walker that was in stock on the floor on a Friday and needed to return the item on Tuesday, Financial issues, and was told that I would have to pay a 20% restocking charge. This is ridiculous when the item was in stock on the floor and hasn't been used yet. I could understand a fee if it was special ordered but not something that was in stock and on the floor. Won't use them ever again.
Vicki Dercher: My experiences with Mobility First have all been very positive. Jason Vallery fitted me for a new wheelchair and delivered it on arrival. He is a great representative for Mobility First. Jason is very knowledgeable, caring and compassionate. Any time I had a question, I would call him and I always received an immediate response. I highly recommend Mobility First!
Sandy Nelson: I just want to say how much I appreciate Mobility First. Brittany and Duff have gone above and beyond to help me with obtaining the medical equipment my husband needed. Even on bad weather days and with very short notice of a discharge they mad it happen. I would recommend them highly!
James Hoke Jr: Poor service. Lousey repair abilities. Very rude customer service interaction
Brenda Fields: This store is the best. Everyone I've talked to is so nice & helpful. The young man, Duff Richter just came to my home & replaced my tires. He was so friendly. Very professional, had the tires on in no time & was able to help with a couple of other things. I would recommend them to anyone. Thank you all to the service areas to the office people.
Arvella Eaton: Duff was here today to deliver my red jazzy. He was very helpful and thorough with helping me. Also he was so polite and friendly.
Mona Sweet: Wonderful people! Great work installing my granddaughter's wheelchair ramp! Can't thank them enough!
Shelley Wagoner: Everything is great!!
Smith Cheryl: Looking for a motorized scooter for my mom. I don't think she could break it down.
Holly Tye: Response time is so much quicker and less frustrating than with other area companies we've dealt with. Service call response has been as little as one day and getting a completely new wheelchair went from taking almost a full year elsewhere to taking possession in less than 4 months. Jason is very knowledgeable, efficient and accommodating. Very satisfied!
annay mason: Great service a d friendly staff, call for service they sent someone out same day. Bill was very knowledgeable and helpful when I called about stair lift wasn't working, recommend ro anyone.
Mary Goforth: Best buy ever! Quick install, quick service. Stairlift is allowing me to remain in my own home, and for that I am so grateful. Anytime I call, staff is friendly, courteous and helpful.
Brenda Richmond: The employees here go above and beyond to be of assistance . They take good care of their customers.
Charlie: This my first use mobility 1st I must say I was impressed. Duff was polite, friendly and very competent. I will refer this company to anyone that needs this type of service.
Thomas Dujenski: We are absolutely impressed with Mobility First! We are so happy we chose them. Bill the owner came out and did the visit to install our CHAIRLIFT for my mom. Bill was outstanding and went the extra mile! Bill was super helpful! We also bought a automatic recliner for my mom which is excellent. The individuals (Ethan and Duff) who installed our Chairlift and delivered the recliner where outstanding! Honestly, everyone was helpful.
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Medical supply store
2. Looking Now - Independence
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· 1 reviews
10614 E 18 St S, Independence, MO 64052
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Medical equipment supplier
3. Medical West Respiratory Central - Independence
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· 76 reviews
17501 E US Hwy 40 #213a, Independence, MO 64055, United States
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Jennie Haskett: The most incompetent group of ‘customer service reps’ I’ve ever encountered. Any chance they get to pass the buck, they will. I’m not even really sure they help anyone, but they do like to transfer you around—a lot. I had to call 3 different times to tell them cancel my auto ship because they kept sending me supplies. Every single person I spoke to said they just “didn’t know why it didn’t get completed, I see you called and requested this”. I would love to know also. I sent the items back thinking this was resolved, now I’m getting a bill for them— a year later. You’ll think you’re making some sort of headway but really they’re just leaving you on hold hoping that you hang up. Rude, unhelpful, scam of a company sending fraudulent invoices to my insurance company when I’ve blatantly asked them to stop sending me stuff. Honestly I’m not even sure how they’re still filling this when I haven’t used this stuff in years. Avoid this company at all costs because it will end up costing you in the end.
Stephanie Hershey: They just posted a payment to my debit card, for over $600 dollars…. That they couldn’t even explain to me! The lady said “oh it has to do with insurance so it’s hard to explain it. You’ll have to dispute that charge through your bank.” Done. No explanation to a charge? please.
Chrisina Sogas: This is a terrible company would not recommend. I was to have someone come out to my home to release the water reservoir but they never called to schedule appointment. I attempted at least three times but never got back with me.Also, I always have issues obtaining a copy of an itemized statement. They always say it will take 10 to15 days to have it mailed but it has been a month. This is needed for my FSA. They never answer their phone when one tries to contact them again or if they do answer they will hang up. This is the worst company do not recommend!!!!
Laura Remy: They put my husband on 90-day supplies even after we declined rotation. Then they extracted money from his bank account twice even after we called to get off the supply rotation and asked for return shipping labels. They are bullies. There are no other suppliers and they abuse their monopoly. Extracting money from bank account even after told to stop sending supplies is elder abuse. Who oversees this company?
Laine Blanton: I was hesitant to set up an appointment based on published reviews. I held my breath and followed through to be pleasantly surprised! I had very little wait time. Kellie was experienced and thoughtful. She was organized with CPAP equipment, options, fitting equipment to my personal needs, fees and answered every question without making me feel rushed. I came home with a complete packet containing all the information I need including all the contact information. I'm glad I followed through and look forward to a continuing relationship with Medical West!
R JA: Beth was kind enough to meet me as my scheduled allowed. She was very thorough, kind and patient with me. She did a wonderful job and I appreciate her for that. Thank you Beth.
James Guise: I wish I could rate 0 stars! The company is an organizational nightmare. Been trying to get a CPAP for months, no one will call you back when they say they will, always transferring you to someone else who has no idea what is going on. Communication with in the company is non-existent. The only reason they are in business is because this is who the insurance will pay for. IF you have a choice DO NOT choose this. They are a nightmare!!!
Casey Myers: I have only had my CPAP machine for about 6 weeks. Just non commutation between staff, not knowing policies and slow. It took weeks to get my machine. I had to call and follow up three times. When I arrived for my sitting, they left me sitting in the lobby for 45 minutes. A nice lady came out, she was knowledgeable and knew her job, so that is a plus. But she also said "Oh, no one told me you were here waiting."Wanted to get a different mask, said someone would call me within 48 hours to come in for a new fitting, it's been 6 days. I should have looked at the google reviews before choosing this company, but this is who my doctor's office suggested.
mary lynch: I am Very disappointed in this company. I used to get excellent service with technicians who knew how to do their job. Now Not only is it very difficult to get someone to return a service call but when they do send someone is it an inexperienced rude person who doesn't know how to fix anything.
Jeanette Wickman: Do not call, go in person. I found that to work best.
Sharon Stewart: Terrible service, terrible incompetent staff, bad record keeping. Find any place else for your C-PAP supplies. Close at 5:00 pm. Can’t find anything. Treat all issues like their mistakes are not their fault. Rarely get anything right.
Frank Baer: Hard to deal with won’t answer the phone when trying to order supplies on hold for long time still trying a terrible way to run a company. Have no choice but to keep tryingWhen you need c-pac supplies you should be able to contact someone one to order
Barbara Dunlap: Worst company in the world to deal with. NEVER AGAIN.
Seth Johnson: If you need supplies for your CPAP this company is horrible. I've been trying to order supplies from them for 8 months now and they never call back when they promise. Claim that they can't send them because I've already ordered them recently which I haven't. How they stay in business is hard to understand with how poor their customer service is.
Daniel Phariss: Absolutely dreadful and incompetent corporate managers , good luck if your hired on here. The regular staff are nice though.
Mal: This place supplies my mother with her breathing equipment. We have been pleased with their customer service and with their response to our inquiries. It's never been difficult to get a person on the phone when we call. And employees have made multiple trips to our house for issues as they arise.
Sheron Smith: Very poor service. Misinformation. Put on hold. Won't contact you when they said they would. Really bad service. Don't waste your time with this company. I won't again.
Christy Henry: 0- actually. Nothing more irritating when they call you and their not even ready to talk. Sorry, I'm not holding forever until your ready to talk. If I answer and your not there I hang up. Good bye
Jennifer Fleschute: The worst customer service. Unless you are in their system, they won't speak to you. They have had my property for 6 months and done nothing. Several calls made to get it back. Not returning calls and when I finally get to a manager, I am dismissed and talked down to.
J W: The worst customer service. Rude as hell.
Mark Lee: The receptionist I spoke with on the phone has a harsh and condescending tone, and she is rendered immediately defensive by any question asked of her. This was an extremely unhelpful conversation, and she repeatedly told me there was no one else available to speak with me. This was yet another failed attempt to understand where I am in the process. Additionally, it was upsetting and very unhelpful. I will urge my physician to use another supply source.
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Medical supply store
4. Impact Medical - Blue Springs
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· 9 reviews
1001 NW Vesper St, Blue Springs, MO 64015
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5. Kansas City Home Medical Supply - Lee's Summit
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· 18 reviews
1565 NE Douglas St, Lee's Summit, MO 64086, United States
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6. Kansas City Home Medical Supply - Independence
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· 11 reviews
16631 East 23rd St S, Independence, MO 64055, United States
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