Best Surgical Products Wholesaler Independence Near Me

Stephanie Hershey: They just posted a payment to my debit card, for over $600 dollars…. That they couldn’t even explain to me! The lady said “oh it has to do with insurance so it’s hard to explain it. You’ll have to dispute that charge through your bank.” Done. No explanation to a charge? please.

Chrisina Sogas: This is a terrible company would not recommend. I was to have someone come out to my home to release the water reservoir but they never called to schedule appointment. I attempted at least three times but never got back with me.Also, I always have issues obtaining a copy of an itemized statement. They always say it will take 10 to15 days to have it mailed but it has been a month. This is needed for my FSA. They never answer their phone when one tries to contact them again or if they do answer they will hang up. This is the worst company do not recommend!!!!

Laura Remy: They put my husband on 90-day supplies even after we declined rotation. Then they extracted money from his bank account twice even after we called to get off the supply rotation and asked for return shipping labels. They are bullies. There are no other suppliers and they abuse their monopoly. Extracting money from bank account even after told to stop sending supplies is elder abuse. Who oversees this company?

Laine Blanton: I was hesitant to set up an appointment based on published reviews. I held my breath and followed through to be pleasantly surprised! I had very little wait time. Kellie was experienced and thoughtful. She was organized with CPAP equipment, options, fitting equipment to my personal needs, fees and answered every question without making me feel rushed. I came home with a complete packet containing all the information I need including all the contact information. I'm glad I followed through and look forward to a continuing relationship with Medical West!

R JA: Beth was kind enough to meet me as my scheduled allowed. She was very thorough, kind and patient with me. She did a wonderful job and I appreciate her for that. Thank you Beth.

James Guise: I wish I could rate 0 stars! The company is an organizational nightmare. Been trying to get a CPAP for months, no one will call you back when they say they will, always transferring you to someone else who has no idea what is going on. Communication with in the company is non-existent. The only reason they are in business is because this is who the insurance will pay for. IF you have a choice DO NOT choose this. They are a nightmare!!!

Casey Myers: I have only had my CPAP machine for about 6 weeks. Just non commutation between staff, not knowing policies and slow. It took weeks to get my machine. I had to call and follow up three times. When I arrived for my sitting, they left me sitting in the lobby for 45 minutes. A nice lady came out, she was knowledgeable and knew her job, so that is a plus. But she also said "Oh, no one told me you were here waiting."Wanted to get a different mask, said someone would call me within 48 hours to come in for a new fitting, it's been 6 days. I should have looked at the google reviews before choosing this company, but this is who my doctor's office suggested.

mary lynch: I am Very disappointed in this company. I used to get excellent service with technicians who knew how to do their job. Now Not only is it very difficult to get someone to return a service call but when they do send someone is it an inexperienced rude person who doesn't know how to fix anything.

Jeanette Wickman: Do not call, go in person. I found that to work best.

Sharon Stewart: Terrible service, terrible incompetent staff, bad record keeping. Find any place else for your C-PAP supplies. Close at 5:00 pm. Can’t find anything. Treat all issues like their mistakes are not their fault. Rarely get anything right.

Frank Baer: Hard to deal with won’t answer the phone when trying to order supplies on hold for long time still trying a terrible way to run a company. Have no choice but to keep tryingWhen you need c-pac supplies you should be able to contact someone one to order

Barbara Dunlap: Worst company in the world to deal with. NEVER AGAIN.

Seth Johnson: If you need supplies for your CPAP this company is horrible. I've been trying to order supplies from them for 8 months now and they never call back when they promise. Claim that they can't send them because I've already ordered them recently which I haven't. How they stay in business is hard to understand with how poor their customer service is.

Daniel Phariss: Absolutely dreadful and incompetent corporate managers , good luck if your hired on here. The regular staff are nice though.

Mal: This place supplies my mother with her breathing equipment. We have been pleased with their customer service and with their response to our inquiries. It's never been difficult to get a person on the phone when we call. And employees have made multiple trips to our house for issues as they arise.

Sheron Smith: Very poor service. Misinformation. Put on hold. Won't contact you when they said they would. Really bad service. Don't waste your time with this company. I won't again.

Christy Henry: 0- actually. Nothing more irritating when they call you and their not even ready to talk. Sorry, I'm not holding forever until your ready to talk. If I answer and your not there I hang up. Good bye

Jennifer Fleschute: The worst customer service. Unless you are in their system, they won't speak to you. They have had my property for 6 months and done nothing. Several calls made to get it back. Not returning calls and when I finally get to a manager, I am dismissed and talked down to.

J W: The worst customer service. Rude as hell.

Mark Lee: The receptionist I spoke with on the phone has a harsh and condescending tone, and she is rendered immediately defensive by any question asked of her. This was an extremely unhelpful conversation, and she repeatedly told me there was no one else available to speak with me. This was yet another failed attempt to understand where I am in the process. Additionally, it was upsetting and very unhelpful. I will urge my physician to use another supply source.

Marie Simmons: I had 2 chairs installed by Mobility first the guys are awesome I love them you will be totally satisfied.

Patricia Cramer: Amazing experience with Mobility First their customer service is the BEST! I Made a mistake brought off a website( terrible) buy local you get to talk to them or visit the store, they take care if their products, Duff and Ethan came today to put together the hoyer lift I brought off line( Big Mistake since there where broken parts, can't get anyone to respond to my email or calls) wished I could go back and buy from Mobility First..Bills is the best!!!

Mary Ellen Clark: Do not meet dates they tell patients that equipment will be ready, blame outside vendors, insurance and docs. Very poor communication.

Karen Gaideski: Great service from Mobility First. I would give Mobility First a 5 star rating

Marilyn Mongan: Response time was fast. The problem was handled easily in a professional manner. I am pleased I used this company.

Carolyn Thomas: I purchased a walker that was in stock on the floor on a Friday and needed to return the item on Tuesday, Financial issues, and was told that I would have to pay a 20% restocking charge. This is ridiculous when the item was in stock on the floor and hasn't been used yet. I could understand a fee if it was special ordered but not something that was in stock and on the floor. Won't use them ever again.

Vicki Dercher: My experiences with Mobility First have all been very positive. Jason Vallery fitted me for a new wheelchair and delivered it on arrival. He is a great representative for Mobility First. Jason is very knowledgeable, caring and compassionate. Any time I had a question, I would call him and I always received an immediate response. I highly recommend Mobility First!

Sandy Nelson: I just want to say how much I appreciate Mobility First. Brittany and Duff have gone above and beyond to help me with obtaining the medical equipment my husband needed. Even on bad weather days and with very short notice of a discharge they mad it happen. I would recommend them highly!

James Hoke Jr: Poor service. Lousey repair abilities. Very rude customer service interaction

Brenda Fields: This store is the best. Everyone I've talked to is so nice & helpful. The young man, Duff Richter just came to my home & replaced my tires. He was so friendly. Very professional, had the tires on in no time & was able to help with a couple of other things. I would recommend them to anyone. Thank you all to the service areas to the office people.

Arvella Eaton: Duff was here today to deliver my red jazzy. He was very helpful and thorough with helping me. Also he was so polite and friendly.

Mona Sweet: Wonderful people! Great work installing my granddaughter's wheelchair ramp! Can't thank them enough!

Shelley Wagoner: Everything is great!!

Smith Cheryl: Looking for a motorized scooter for my mom. I don't think she could break it down.

Holly Tye: Response time is so much quicker and less frustrating than with other area companies we've dealt with. Service call response has been as little as one day and getting a completely new wheelchair went from taking almost a full year elsewhere to taking possession in less than 4 months. Jason is very knowledgeable, efficient and accommodating. Very satisfied!

annay mason: Great service a d friendly staff, call for service they sent someone out same day. Bill was very knowledgeable and helpful when I called about stair lift wasn't working, recommend ro anyone.

Mary Goforth: Best buy ever! Quick install, quick service. Stairlift is allowing me to remain in my own home, and for that I am so grateful. Anytime I call, staff is friendly, courteous and helpful.

Brenda Richmond: The employees here go above and beyond to be of assistance . They take good care of their customers.

Charlie: This my first use mobility 1st I must say I was impressed. Duff was polite, friendly and very competent. I will refer this company to anyone that needs this type of service.

Thomas Dujenski: We are absolutely impressed with Mobility First! We are so happy we chose them. Bill the owner came out and did the visit to install our CHAIRLIFT for my mom. Bill was outstanding and went the extra mile! Bill was super helpful! We also bought a automatic recliner for my mom which is excellent. The individuals (Ethan and Duff) who installed our Chairlift and delivered the recliner where outstanding! Honestly, everyone was helpful.

Jennifer Franklin: Nice people. Fast service. Points out things you will need to connect 2 items together, etc. Very helpful.

stephen green: I was in town visiting this past weekend and had forgotten my cpap mask. I went into KC Home Medical Supply to pick up another one. The model I've used for years was out of stock. The nice lady working recommended a similar mask. With no other option, I bought the different model. I am very pleased to report the new mask is so much better than my old mask. Thank you so much for your recommendation and help.

rienne demaree: Wonderful service. I needed to rent a wheelchair for a couple weeks after a surgery and they were very helpful and friendly throughout the entire process.

Tamara Cummins: I was desperate to find some way to get daily weights on my Mother (who is unable to stand steady on scales). This place came through with a solution. I think I literally called almost every medical supply store and kept getting told "we don't have anything we can rent you to help you-sorry....good luck!". I wish I could remember the name of the guy I talked to who handled this for me...he was at the northland location, and hooked me up with this location for the pick up---a hoyer lift with a scale attached. Works like a charm. Perfect solution.

Chris Hollar: Amazing service!!!!! They where able to get a power cord for my C-pap from another store so I didn't have to run around the KC metro. I travel for work and having business do that for me was amazing!

Cindy Gerard: Worst company I have ever tried to work with. Do yourself a favor and go someplace else.

Just Me: This review is about Ed. I called and left a message about the chair he delivered Friday . I left a message telling them I thought the chair was narrower than a medium large. He called and said maybe it needs to broken in or maybe I gained weight . The weight comment was rude and unnecessary !!!!

Susan Good: Excellent customer service and kindness from owners and staff. They go above and beyond to help their customers! Would highly recommend!

Perry Clark: Had a superb experience at this store recently. I went in order to purchase a walking boot, having suffered a foot injury. The gentleman who helped me was polite, obviously knowledgeable, did not try to upsell, and worked well with me in identifying and meeting wants and needs. I left wearing a walking boot that I am sure will do all such a device can do to help me recover from my injury, and pleased with having had such excellent customer service. I will strongly recommend this store to others, and will very likely return should I need home medical supplies in the future. I’m sure I could have bought the boot on Amazon, but Amazon, try as they may, can never begin to meet, let alone better, the customer service of a knowledgeable person doing the job mask-to-mask, and properly distanced, as it were.

OPKS OPKS: Mr. Lewis, the owner of Kansas City Medical Supply, provided stellar service and extensive product knowledge as he fitted my elderly parents to the lift chairs that were ideal for their respective sizes and heights! His medical background was apparent during our search. He took ample time explaining the workings of these chairs, their benefits, and the importance of matching them to each individual to achieve maximum comfort and health benefits. The respectful, unhurried customer care was very much appreciated, as was the professionalism and courtesy of support staff...in particular the exemplary manner in which the delivery of the chair was executed and the courtesy, patience, and helpfulness of the delivery associate! I recommend this store fully, and without reservation. We will be returning with enthusiasm. Thank you, KCHMS!!!

Tina Munger: Super nice and helpful staff. I'll definitely go back.

Martha: I bought a device that I thought would help my husband get in and out of the car more easily with his broken leg. He didn't think it was necessary. Went to return it and discovered they had a 14 day return policy and after the 14 days there is a 20% restocking fee. Like it's harder to hang it back up on the peg after two weeks? Ridiculous. I had no opportunity to return it sooner, or I would have. Won't shop there again.

Margie Williams: Absolutely the BEST!!! Went here to get my mom a power wheel chair, and everyone is so helpful and caring. I've been working with Teri at the Barry Road location, and believe me, you won't find anyone better. She is the most caring, supportive person and does everything to get you what you need. I've also worked with Linda at the Independence location, as well as Ed, the owner. Everyone here is just fantastic and goes out of their way to help you in any situation. I don't think you will find a better company or a better staff! Thank you KC Home Medical Supply, and especially Teri, for all you've done to help me and my mother.

Thomas Strickland, Jr.: They have the things I need, and a knowledgeable staff.

Jeff K: Wife went in to get me one of those boots for a broken ankle. It was about 30-40 dollars more than the Amazon price. Wanting to deal locally, she asked if they will meet any internet pricing. They could've said "no, sorry, we don't," but instead they walked away from her mumbling epitaphs! They will be last on our list when we need medical equipment! Wife reports that no one was pleasant to her the whole time she was in the store.

Cindy Brinkworth: Bought a walker

Shelby Austin: Went above and beyond to ensure my mother had what she needed and even made sure I was given an explanation of how the product worked and how to select for future purchases. Service like we received is rare and I am extremely appreciative.

Susan Smith: Very helpful when renting a walker. The walker was very sturdy yet easy to fold up to fit in vehicle.

Kim G: Did a great job in helping decide on renting a hospital bed. Let me lie in it roll around play with the adjustments and ask lots of questions. We also discussed delivery times, set up etc. I have been there several times now and have always had a great experience.

Jeff Meyers: Ed has been terrific in helping my wife find the right chair and providing service for the equipment.

Amanda Vick: We love Linda so much every time we come in there she is so nice and helpful and the place is always clean

Elisa S.: I had a disturbing experience with this business. I ordered two “new” Drive Medical home hospital beds at a cost of over $2,000. When the delivery arrived the next day, the driver unloaded the beds parts onto a cart and brought them to the front door of my home. I found it strange that the bed parts were not in the factory boxes as I watched them get unloaded from a van. After I pointed out that the casters on one of the beds were severely dirty and appeared to have been rolled around on a rough surface, the driver agreed to order new casters, swearing that he unpacked the beds from factory boxes before departure. As I observed him attempting to assemble the first bed, I noticed numerous dents and scratches on the frame and tubing. Similarly, the headboard and footboard had scuff marks. When I pointed this out as unsatisfactory, the driver agreed the bed didn't look like a new bed and apologized. He then removed it and brought in the second bed. Same thing, dents and scratches all over the frame parts. The electronics for both beds were in another open box that didn't match the part number of what I ordered. I also declined to accept the second bed. The driver then made a sales pitch that “new” Medline beds were in stock at a cheaper price. But when I spoke with the sales agent, she demanded the same price. So I requested a refund and my money was returned. I paid hundreds of dollars more than I could have purchased these beds for online to deal with a local business because they promised quickly delivered new items and this is how the transaction went down.

T B: Brandy there her bedside manner is awesome. she was patient listened to me I went one other place before I came here they seemed to be higher. This place was a tad cheaper. Better selection of products. I needed something now vs waiting for online because my dad is argumentative not wanting to give up his independence everything is i can do it on my own or i don’t need that when he in fact does. Brandy help me figure out what I can try and gave me suggestions to call because i am new to this aging parent thing. Her customer service skills alone sold me. When its my moms turn I will come here they have my business for life and will refer everyone here!

Kent Low'ell Crockett kc1: They have everything you need from wipes to toilet seats....and more........

Julie J.: My Dad has a condition which caused a rapid decline in mobility, was told by numerous hospital social workers to place him in a facility, I'm so thankful to Brandi and Heath, both have made it possible and affordable to keep my dad in his home with the proper equipment he needs, hoyer lift, hospital bed, lift chair, commode, transport chair, etc. They have gone above and beyond to help with certain requests my dads condition caused us to face, always helpful and knowledgeable and have also listened as a friend when I needed some cheering up due to what we're facing with my dad. This is a great company with excellent customer service, very special and caring staff. A+++++

Mary Roberts: I purchased s Drive nitro walker about 4 years ago. Several other places wanted $400 instead of $250, at Home Medical as low a price as I saw on the internet, Last fall, purchased a Drive full electric bed, with an upgraded theraeutic zone mayress, again for a reasonable price comaranle to the lowest on the internet The bed was was needed for GERD, a slow enptying stomach and breathing difficulty sleeping on a Flat surface. Service was always courteous. Great sleeping since then Just spent a week in hosital and couldn't get comfortable in their bed. First decent sleep when I came home Excellent equipment, service and prices.

Kim Day: My husband had surgery and he needed several things. 1st we got these pads to put on the crutches so they were soft under his arms and hands. Then he needed a stool for the shower and also a bar to hold onto while getting into the tub. I so appreciate the service I received as it seems like customer service is gone in America. Brandi helped me to get what I really needed and my husband is so happy to be able to take a shower without worries of getting hurt getting in and out of the bathtub/shower. I've never dealt with a medical place but I would highly recommend this place if you need anything for your home. They are making his recovery a whole lot easier. I never would have thought of any of this was possible but thank you to this young lady she is making his recovery a better experience. Thank you!. We are certainly satisfied with this company and their service.

Jennifer Bakken: Thankful for KC Medical Supply on douglas! The customer service was excellent. All staff on site were friendly & eager to help.We had to purchase a riser for our grandmother. Thankfully for them, she is comfortable & happy with the products. 😁

Kyle Trail: The wife worked with this place for 4 days to get a knee scooter that our insurance pays for. They had it in stock and assembled right there in the office. But, the codes for their system weren't proper. That was day 2.Day 3, after promising to have it ready and possibly deliver it to our home, nothing until my wife called them around 1pm. Nothing still. Didn't get it. Our insurance company said they'd approved it and we were good to go.Day 4, no call or anything in the morning. Finally called another place over in Independence and they called back 20 minutes later to tell us it was ready for us to come pick up.Guess it's not really that hard huh?

Dennis Stehwien: This is the second day in a row I've tried calling this place and the second day in a row, no answer.

Clint Terrell: Dies not accept insurance

Lisa Pycior: Kansas City Home Medical Supply is the only full-service home medical equipment store in Lee's Summit. When I moved my mother to town and she had special needs, I was there at least weekly. I was able to get everything she needed. And I got the best recliner and side table to make her comfortable in her home.

Reeve yew: Overpriced medical equipment with ridiculous markups. The man who was working acknowledged me as he helped other customers. He asked if I wanted reading material and I told him I'd wait until he was finished. After he was finished with the customers he made a phone call then went into the back of the store. He never came back out so I left. Rough customer service you will have better luck going somewhere else.

Connie Trotter: Have bought two things from this crusty, hateful man who runs the place. Left today because the Core Spun compression socks are $10 more per pair than the same socks I got for $20 when Hen House Pharmacy carried them two weeks ago!. Was continually reminded at 9:30 am that he was not open yet, however his door was unlocked! Two weeks ago I bought a bed tray on wheels for my husband and paid over $100. He was very busy because he is the only medical supply place in JoCo who is open on Saturday. A year ago, I called trying to find a part for my husband's CPAP and he said he was doing bookwork and was not open but I could come for the part. As soon as he rang up the purchase, he reminded me he was not open and I could not look around! I will never go there again. He may be knowledgeable but he is a hateful old man who should not be dealing with the public. My favorite supplier is American Home Medical at 75th & Antioch. They are not open on weekends. Wonderful owner and helpful staff. Returned an emergency call when my husband's CPAP needed a part! The owner called me on a Saturday night after hearing my need! He special ordered the part and had it overnights. This from a man who was not open for business either. Totally different men who serve the public! I will never go back to 95th & Nall ever again.

Nancy Pfromm: I have purchased several items for my mother in this store and the gentleman seems very knowledgeable, friendly and has excellent customer service skills! I definitely will continue to shop here for my mother's supplies! We sent mother's aide to buy supplies here and she also said she had a very good experience. Good customer service is rare today - and it is soooo appreciated!!!!!