Best Washer & Dryer Store Springfield Near Me

Julius Eblacas: The staff was very friendly from the moment I walked into the store. My experience from start to finish has been amazing and I would recommend them to my family and friends.

Carl Sims: Fantastic server had the part and was the right part Keith and Jay didn't try to push other parts on us thanks for the service and the part worked fantastic thanks again ..

vanessa hannon: James helped my husband find the right heating element for our dryer! Went above and beyond on customer service! Very knowledgeable and friendly person! Thank you for helping!!

Sheryl Worrell: Excellent service. They went above and beyond to help me.

Heather Lange: I called to see if they kept parts in stock for an old dryer. Whoever answered the phone was extremely helpful! He told me exactly what to look for and how to tell which part might be bad. We brought in the part and he confirmed it was broken. They may have charged a bit more than online for the part, but I'm more than happy to support a business that is so helpful to a stranger on a phone call. Thank you for your amazing customer service!!

Patricia Dawn Reid: My washing machine broke on Christmas so I went here to get some parts the gentleman was very polite on helping me get the parts that I needed and I had to return two of them because I didn't need them and it was very friendly and easy return but they are expensive

Becky Keehn: Easy scheduling, friendly and prompt.

Melissa Wheeler: Try Cook’s before going to the big box stores. You won’t be sorry. The store has a good selection of both new and used appliances at a variety of price points. The staff is knowledgeable and friendly. The delivery was top notch, managing the unfinished basement stairs like champs!

Jeremy Parker: Absolutely NO customer service

Brandi Oliver: Cook’s Appliance has gone above and beyond to insure our happiness with our stove! We purchased a new to their store brand and had a hard time getting Forno to accept their first generation oven was a flop. Brad was beyond exceptional in ushering our needs to the company. They continually followed through as an advocate for us as Forno acknowledged the first generation oven, they manufactured had a total recall of the model.Forno and Cook’s made it right, a very long growing pain for Forno’s existence. The replacement we received is exceptional. Well done to the team at Forno for a redesign and roll out.Thanks so much.

Janet Sieger: My Maytag washer warranty repair completed promptly and effectively . I had a different repair company last time and they weren't as good. Thank you Cook's Appliance repair tech!

elaine moon: The service guy that came was incredibly nice, was clean cut with a good looking uniform and he was in and out in about 20mins. He explained what was wrong and how it was fixed and it was just an overall wonderful experience.

Cassie Haas: Large selection of new and used with a limited guarantee in used. Clean store. Attentive staff.

Tammy Wallace: Only spoke on phone

Tabetha Preiser: My call was received very professionally and my concerns were addressed promptly. Patrick the technician, came out to the house within the hour, and had my dryer repaired in about 30 mins. Patrick was efficient, personable, and dedicated to his job. I am so glad we bought our dryer at Cook’s as they are truly loyal to their customers and make any repairs needed a priority.

Lucy Norris: Great customer service

Samantha Derryberry: So very helpful! We had a warranty claim and had started with another company that had been stringing us along for 3 months never actually getting the dishwasher fixed. Patrick took his time to diagnose all the issues including what the first company had messed up.

Katie Roy: Patrick was amazing. He went above and beyond to get our dishwasher fixed. He needed a part, but instead of just finishing and having us wait for a part, he drove all the way back to the shop to get it and came back to make sure he finished with everything fixed in one day. Thanks so much 👍 Wonderful job!

Jill Woodhouse: Fast, friendly service. Patrick went above and beyond!

Sandy Randall: My washing machine was leaking. I called Cooks Appliance and received same day service ! I was very happy with the service tech - Patrick Alderman. He was courteous, professional and knowledgeable.I will call them first next time I need help, and I will request Patrick.

Dennis Walker: We always go to Metro when we decide we need an appliance.

Gregory Porter: IMetro had a great selection of appliances with many or most all major Brands to browse and compare either online or you can go check out the Metro showroom. Pricing was either lower, matching or very similarly priced to the big chain&name stores.The biggest plus in my recent purchase/ experience at the Springfield MO Metro showroom was the immediate sales representative was friendly, informative knowledgeable with no hassle.

Treva Downey: Sales and delivery people are efficient and courteous. Prices are very competitive. I have not had to service any appliances with them yet but would do repeat purchases there for sure.

audrey garard: I called and within 10 minutes Sidney had my order placed for two washer dryer sets, set the install for 2weeks away and they are taking out my old appliances. So easy.

Ginnie Grimm: Very helpful, didn't try pushing me into anything higher cost.

Kristi Neukirch: Excellent! Very friendly and professional!

Stacey Lorenz: It was a great experience. Our salesman was very helpful and knowledgeable. Our only complaint was we purposely went out and got appliances on this day so we would not have to pay for state tax, and when we called, they said because it could not be delivered by the end of the month that we could not get the state tax that is my only complaint Because the purchase was made during that time . I would have given Metro 5 stars if they would have honored green week no state tax**Metro made it right and refunded the tax.

Debra “Debbie” Murray: Timely, knowledgeable staff for full service experience from purchase through delivery & setup of my new GE refrigerator.

John Benedict: Metro is a beautiful facility,very helpful professional people, from the sales staff to the forklift driver who loaded our new refrigerator.I would reccomend them for all your appliance needs

Owen Fuhlrodt: Kim was 👍great

Nathan Ward: Super great service. Answered all my questions and very patient (Nick). Glad to have someone local I can talk with vs just some call center person.Update - got my fridge installed and can't be happier. Great work by Garrett and Ryan. appreciate their attention to detail.

Terry Ward: Very helpful and knowledgeable

David Arthur: Had in stock everything I needed.

Mara Ray: Great selection of washers. I found exactly what I was looking for at a great price. The sales team member (Nick) was very helpful and knew all the details of the washers, which helped me make a quick but informed decision. I highly recommend Metro. Go see Nick for all your appliance needs.

Brandon Kopecky: A Great Place To Get A New Microwave On Your Dad's Seventy Ninth Birthday!!!!

Anna Burns: Great experience

Natalee Bilyeu -Smith: Everyone there was extra nice.Kevin took care of us. He went above and beyond to help my husband Frank and I find what we wanted. Kevin ordered our items.I would go back and recommend any one to visit.

Eddie Mora: Lots of stuff need to check out

Lynne Lee: My husband and I were very pleased with the customer service and found purchasing a refrigerator and cooktop was an easy and pleasant experience. Thank you Dalton!!

Cindy Smith: Kim was extremely helpful in my decision for a new washer.

Brittney Evans: To the fella who had just had knee surgery (I forgot to get his name) and did a Sunday delivery by himself so we could have our fridge sooner than Monday, THANK YOU!!!!! You gave such prompt and very friendly service, we truly appreciate you coming out and getting this done for us, and he offered a haul-away service!! We will for sure be recommending Riker's Appliances to our friends and family, thank you again!!!

Shirley Blades: Very helpful

Adam Hucker: I bought a washer dryer set and had some other dealings with these people. There was briefly a communication issue and they took full responsibility for it and care of it. I've had other dealings with other places and I don't have a thing bad to say about this place.

craig ring: Lots of choices! And prices are not bad at all. Employees very helpful! Thank you!

Machella Litaker: Disappointing. Not as many appliances as you would expect. The staff was quite friendly.

Osiris Ayise: Not bad place for great, easy appliance replacements. Appliances not cleaned or in great shape. But for 45.00 minimum cost. Who can argue?

Rest Easy: Bought a Whirlpool set and a scratch/dent Hisense. Everything works great!!

Stacy May: Bought fridge and love it

Tanner Wilson: We are not happy with the services of this company, yes we did purchase a cheap "temporary" refrigerator from this company which lasted 29 days before we had any issues. Unfortunately, this company has a loop hole in their stated warranty that if the customer does not keep a copy of the receipt they will not honor any service calls. In my opinion this is a sackless move by their leadership/owner to get out of honoring commitments and we cannot recommend anyone do business with a company with such low values.When asked if they have any record of our original purchase date they stated, they cannot provide that information to the insurance company to honor the warranty.I would recommend going elsewhere or making sure you see through their bs. I am not sure what happened to ethical business practices, but there goes the saying "no honor amongst theives".

Wackyk1d Trammel: Wouldn’t recommend this place…bought used washer and dryer $500 bucks and neither of them work a month later…doesn’t matter if your contact them then they want you to pay for them to fix it. Don’t refurbish washer and dryers if you can’t do it. Place is a joke 🤡

Emily Smith: Great customer service! They have a lot of options available and they can deliver. I can't remember any names for the life of me, but both the lady and gentleman (who was still training) working will have me recommending this place forever. Helped us find a new fridge, have it delivered in less than 24 hours, and took the old one. Plus they're just pleasant humans to joke with. Would recommend to anyone needing an appliance, especially if you're a bit tight on funds at the moment.

Tiffany Orthman: Highly recommend! Friendly, knowledgeable staff. Great prices. I got exactly what I needed within my budget. Next time I need an appliance, I will check here first.

Darwin Graham: I found a fridge here because I was moving they have some good deals on pre-owned fridges they fix them clean th up and put small warranty on them if you need a fridge for the garage or on a budget this is the place to check out for it for sure. I actually think at other location they have other appliances as well.

Max Prater: After purchasing a fridge I encountered an issue with it 4 months later. Riker's promptly reached out and helped me with my issue. Leann was helpful and courteous, and the service call was not at all expensive. I recommend Riker's for a low cost solution to appliances.

Joey Frederick: This is not a review,but do you buy appliances in good/great condition, ?

Vicki Campbell: The products here were all quite dirty and dinged up. Caveat emptor

Nancy Turner: Good service

David Cole: Bought a refrigerator off them, had it delivered with a broken water filter, tons of scratches and dents. Upon reaching out to them, they said they would be here on X date to fix it, they never showed up, tried to say they called but I have no logs on my phone of them calling. Now since I said the word "attorney" they refused to fix it. I fixed it myself for $16.99. Horrible customer service, manager of the store is rude.In response: The tone of voice was rude, and upon talking with them on the 23rd they scheduled a tech to come on the following Monday, which did not happen. Warranty was extended by sales person due to different delivery date than purchase date, then ignored.

Jordan D: I love this place!

Erica Farrell: I purchased a used fridge from them less than 2 weeks ago and today I am paying $350 to have it repaired because it keeps freezing up and not working properly. I have every reason to believe they sold it to me this way. The warranty isn't valid because I laid the fridge on its side for transport. Moral of the story, I am paying more to repair it than I paid for it originally. You get what you pay for here. Pitch for the brand new $600 fridge from Lowes. Good luck!

Bryan McGee: Got a great "Bosh" dryer and even got them to knock $25.00 of the price. I

Michkaela Orcutt: My washer started leaking and clearly wasn't just a fix it and be okay situation so I went to rikers. Talked to Troy and he was extremely helpful and NOT pushy about selling me an over priced replacement. They even let me put just 5 dollar down to hold the washer I chose. Installation and delivery was a breeze but when I started the new (used) washer for the cleaning cycle, it started pouring water out worse than my original! I called immediately and got back in touch with Troy. They are replacing it with another washer of the same value, delivering it and removing the broken one without charging me any extra cost! The only reason I didn't 5 star is because I think the washers should be checked if they are working before even being put on the sales floor. Will still recommend because of how well they fixed the problem.

Eddie Mora: Just looking around

/// Lilly ///: First time trying Riker’s. For the most part I was pleased. If you are wanting your items delivered though, don’t expect a set time or notification that they will be arriving. They give you a time window of delivery and if you’re not there for the delivery, they charge again. Though the delivery service is a different company entirely so that’s not on Riker’s. What does upset me is that they tell you the sets have been cleaned out before you purchase them. This definitely isn’t true. The amount of disgusting I cleaned out of the washer and dryer I purchased was upsetting.

Amber Secrest: READ OTHER PEOPLES REVIEWS AND CHECK BBB. If I could leave no star I would. Place is disgusting. Ceiling is collapsing, smells like mold. Use caution when entering.Talked to Eric Waltrip on 3/17/23 about buying a washer, they sent a picture of a washer he said he would hold for us to pick up on 3/18/23. When we got there they had sold the washer out from under us, the day we called and he told us he would hold it. Also when we got there to pick it up the girl working there said they don’t hold anything. You guys need to communicate better. Horrible customer service, did nothing to try to make it right or help us. Just acted like we were lying about talking to someone and s.o.l. so we just left and I’m glad we did. After reading other people’s reviews I feel like these people are SCAMMERS. Don’t trust them.Edit: I showed up during the time I was suppose to. And your employee went to the back, where you’re saying you supposedly had it and she said there was nothing back there and said she talked to who was back there and they said they had nothing. We left because you all were doing nothing to help us; just told us we don’t hold anything and then just sat there. Yeah I’m going to leave a bad review, you had us drive 35-40 mins to play some bs games with us. Also the washer you had on “hold” for us was still on the sales floor with a note that said sold to someone else, so you saying you had it in the back is a lie.

Lynn Harrill: Had the best appliance buying experience! Troy was the greatest! He helped me with buying a used washing machine over the phone and get it delivered the same day. Troy was professional and gave me a good price, the delivery was right on time and fast. Everything is working like it’s supposed to so I’m a very happy customer!

Lauri Secrest: I would not do business with them nor would I ever recommend someone to do business with them. After I was told they would hold a washing machine for me, I had two people go down there to pick up the washer to find out they had sold it. Lady was very rude and unhelpful. They didn't offer another washer at the same price since this was clearly their error. Very dissappointed in the lack of professionalism and a waste of time.

breann duffy: Great experience Corie was an amazing help and helped us find something that fit in our budget and would work for our family!! Definitely would sugguest to buy your washer and dryers here!! The service is the best!!

Coltney Akers: Do NOT buy from these scam artists, currently filing a small claims suit because they voided my warranty over my "attitude" that they were putting off my repair, they would rather take money than do right by their customers. Also, paid 65 for delivery by a man who could barely walk, so I threw my back out paying someone else 65 bucks for me to do the heavy lifting. Biggest mistake I ever made was trusting this joke of a place. Go spend 100 more bucks on a new one -also, when the police came they said they'd dealt with this business before ripping people off, and the cop wished he could help since he knows how they treat people. Don't believe the lies they comment on the reviews. They just want to trick more people so they can rip them off

Jefferson&Elyse Thomas: We purchased a washer dryer combo, they were pleasant to work with, didn’t pressure us to purchase a more expensive set, exchanged the cord on the dryer for us to the type of cord we needed, included the water lines, and the dryer tube all without any additional fees. They also included a 30-day warranty, which haven’t expired yet, but so far the washer and dryer have worked great.We are pleased with the experience and happy we were able to save so much money in this process.

Katheryn Giovanni: If possible I would give less than 1 star. The sales person was extremely rude and had a horrible attitude when it was mentioned to him that the appliances he was offering were rusted and over priced for their condition.

Janette Frank: We had a very bad experience here. We bought one washing machine for $350 plus delivery, 90 days later the basket tub gear had worn out - shredded itself!- and burned a hole in our floor. The sent a repair person, but the repair was not successful. We went back to the store and the manager offered us $50 off another machine. And kept saying "You are outside the warranty, I don't HAVE to do anything." We stupidly purchased another washer using for $400 (used that $50 off) - still had to pay delivery, and here we are 29 days later and it is broken. It gets stuck and won't drain. We spoke with them on the phone and went in. The manager said "I'm sorry I just have no idea who you are." Which was disheartening. Then told us they would come pick it up and refund our money MINUS 20%. So we could get $320 back, have no washing machine and be out almost $600 (with delivery fees) for both washers. We would have been MUCH better off just buying a basic model at Lowes. They did not stand behind their product and did not seem to care about the situation at all. We thought we were buying from a local business with an investment in the community. But after having numerous problems and many visits and conversations over five month period, they didn't even remember us. Which is either arrogance...or they deal with a LOT of problems.UPDATE: Two men just came to pick up our washer despite the fact that we hadn't agreed to that. (We are using the washing machine on the single cycle that works. We couldn't buy another with the $320 they offered.) The men seemed confused, had no refund money with them. We had no phone call...nothing. I think this place must have just gone downhill. I heard so many good things before we used them.SECOND UPDATE: I reported them to the Better Business Bureau. I just got notice that BBB tried repeatedly to contact them and they never responded. So take that into account if you look up their rating with them.

A Mitchell: They have a good selection of used appliances and come with warranty

Adam Russell: I bought a Samsung dryer from them on Saturday, how ever we had issues. They made right by all aspects. Customer service is top notch and Troy and vearl were awesome to deal with. Super nice people and they honored the warranty like they said they would. Great people. Would shop here again.

Clinton Edwards: All junk! Don't be fooled by sticker price. Got a washer dryer set. Had to be fixed many times. Over 600 dollars later,it hasn't even been a year and I have NO WASHER OR DRYER! They don't buy back because they know they are selling money pits.

Jessi Hartin: Less than a year I have had the washer and dryer. Dryer broke right after we got it. They fixed it. 6 months later the washer is broke. They charged me 80 to fix it but never fixed it. It worked 5 times then stopped again. They want another 40 to see what's wrong with it..the next day the dryer broke. THEY WONT BUY BACK MACHINES BECAUSE THEY KNOW THEY ARE JUNK!! Sticker price is good but all the time and repairs will cost you dearly. Wouldn't recommend to anyone

Salamanda 25: Unless you want to waste your money and time do not buy from them. I bought a washer and dryer from them around a month or two ago and have had nothing but problems. The washer doesn’t spin right so clothes have to be rang out after each use. The dryer hasn’t worked since we got it so I contacted or at least tried contacting them because they have a 30 day warranty. I called and texted multiple times and never got ahold of anyone. It took my mom going to the store physically to get anywhere with them. When they came to fix dryer they replaced a bunch of parts and it still had the same issues. The dryer takes 3-4 full drying cycles to actually dry clothes. On top of that tonight the hose to the washer came undone because when the washer was spinning so violently it came out when the hose should’ve been zip tied. So now there’s water all over my kitchen and living room floors. It also leased behind the wall so living in an apartment that’s damage I now have to take care of. The washer is now bowed from shaking so much from it being constantly off balanced. A complete waste of $700 and I will never recommend or go to Rikers ever again.

Dallas Ponder: Purchased a refrigerator. The day after our 30 day warranty expired we noticed the fridge portion wasn’t working correctly, when I contacted them about the issue they thanked me for my honesty and we scheduled immediately to get it fixed. They’re so friendly, helpful and accommodating. Thank you guys for everything !!!!

Jeremy Parker: Very friendly!

Janice Catlin: They were able to answer my questions and the service was excellent

Amanda Moats: Great prices and friendly service!

Britney Vogelsberg: Fred sold us our sectional today and his customer skills were absolutely amazing! We are so happy with our purchase and experience at American Freight today. 10/10 recommend!!

Sarah Gregory: Good deals!

Cat T: AJ and Fred were awesome customer service. There was a couple of hiccups, like 2 right rear legs but when I came back Fred fixed everything immediately and with a great attitude. He even gave me a leg right off of the floor display so I wouldn’t have to wait.. Thank you

Christain Fahlsing (MonkySlayor): Tyler was great to work with and Fred is a blast.

Marcia Guffey: Tyler did a great job!

Liam Dante: Everyone there is incredibly helpful and friendly, but AJ, in particular, is fantastic. She not only got my partner and I squared away with purchasing the couch we wanted, but she answered all of my questions and was able to fix a mistake I’d made on my purchase. I definitely recommend her and American Freight as a whole!

Amanda Carter: I was sold trash... They lie and brake contracts but expect you to pay for the trash they conned you in to buying. This place will ruin your credit and stress you out. Do not fall for it!!!

Kimberly Whetsten: Great pricing and non pressure sales team. Fred was great!

Soapy Cheesus: Both Tyler’s who work here are friendly and very informative! We had an easy time picking out our swivel chair here. Overall I am very satisfied with my experience here, and I get to be the 500th reviewer!

Dawson Abramovitz: Ernest and Fred were great

Misty Whitcomb: Tyler, Fred, and Ernest are amazing! Highly recommended.

Stacy Campbell: Furniture Fred is the BEST! Great personality, and made this purchase so much fun for my daughter. Come see furniture FRED!

Ben: There going out of business so not much else to say

Josh Cyboron: Tyler was great to work with. Really great service and fair pricing. Bought sectional and bed.

Amy Barnes: Tyler is the best!!! Definitely buy your furniture from him!!!!

kroot: Well I must say this was the fastest, friendliest, efficient purchase I have had. Tyler was simple but informative and I’m hoping the washer and dryer I purchased will provide better laundry days than the used/new Samsung units we purchased. I love the benefit of doubt with the protection plan. I would recommend y’all stop in and see what deals your eyes can find. Happy Mother’s Day ladies!

Vinessa Moyer: We’ve purchased a couch and now a fridge from American Freight. Both Fred and Tyler have been great to work with. Highly recommend!

Alyson Revie: My fiancé and I just came in…never heard of the place before, and we were blown away. Furniture Freddy was super helpful and we got a new fridge. We got same day delivery, and a protection plan. Definitely consider American freight for your next home purchase!

Zayne Mcgaha: We've now bought 2 couches from Freddy and he has been amazing to deal with. He bears with us being super indecisive and was very patient with us.

Beth Jackson: I can't quite give a 5 star rating just yet, but I will say a low 5 would be appropriate. New staff, New management, Clean store, Fair prices for a rent to own business. This location is coming around. Yes, in the past there have been issues with poor service, employees treating customers less than human/stupid, filthy store, poor additudes, Management who shouldn't have even been in control of a dog let alone a business, but if you were a past customer give them another chance. Nothing is "perfect" but this store is definitely so much better and making progress. Keep up the great work guys

Mary Waters: Getting a JBL at a great price. It is worth at least going in and taking a look.

Savannah Wilhite: National tv is great people we have been with them over 11 yrs and have had no issues. We fully recommend them

Turtle MAN: Fall part shit and they will send all your references scam calls and junk mail. Even if you pay the full amount that day, they still want all your info and all the info of 5 people you know. I was waiting for them to say they need a spare keys

Hope Crockett: They think it's ok to wink and make you feel uncomfortable and then lie and say it never happened take your money and not deliver your couches to you because they failed to check your application and make sure it's all filled out correctly and then when you go to the store to get a refund they refuse to let you in on the conversation of refunding me my money and tell me I don't need to know who he talked.too horrible store won't ever do business with this place again. Their store manager Jacob Little doesn't know the how to be professional or handle situations other than by making you think he's going to hit you becauseyou made him mad.

Darrell Vaughn: Great People. Great Service

Kimberly Thomas: I just want to give a huge thank you to this company. We had a delivery that was supposed to be scheduled today, and was canceled due to the weather. Which we understand, we called in and we did get a little angry and had some attitude, but both managers were more than respectful and explaining them self and apologized. I know that the customer is “always supposed to be right,”but I just really appreciate the staff here working with us and not having an attitude back when they could’ve. They were very professional and very respectful, and we I know that sometimes as customers we are in the wrong, so we just definitely appreciate when a business can be professional no matter what. Thank you guys for working in this weather, and doing everything you can!

Ervin Johnson: Jennifer At SPRINGFIELD location got me everything i needed for a GREAT PRICE. I recommend National Tv Sales & Rental! Jennifer Was Awesome😁 Satisfied Customer Nikita W

Cindy Warren: Nicest people

William Tilton: I love them

Linda Burton: We rented a 70" TV for the super bowl cheaper than what we could have bought one (we don't have space for one all the time). They delivered & set it up in our garage & then picked it up. Everyone was so nice..

Tanya Hiser: This place is awesome!!!

Jason “Scooter” Roush: All the latest technology and good deals.

Melody Hoffman: Definitely place to go!

Jonathan Morgan: Friendly staff, willing to workwith you

Mitzi McCowan: Even though I was just browsing, everyone was very nice & friendly!!

Crystal Baird: Ryan was a very polite salesman. Worked on getting me the best deal

Tawny Choate: Do not do business with this company. They prey on people who cannot pay for an item in full all at once. They are a predatory business and charge exuberant amounts of interest and don’t stand behind their products. I spent over $1500 on a double oven and was told by the manager that if I was still paying they would fix it, however since I didn’t purchase the extended warranty that I was out of luck as the manufacturer warranty was no longer in effect. He then stated they don’t offer an extended warranty, but a vip experience that I declined. I stated I was never offered the vip experience and he stated that it was one of the most pushed items, and he wasn’t there for the conversation if it was or wasn’t offered so implied that I was a liar. He also stated he exhausted every effort up to and including asking the person directly under the owner if they wanted to fix this to make it right and have me continue to be a customer and he was told no at every juncture. Obviously having a perfect payment history and purchasing multiple items, and never being offered a vip experience means nothing. He kept saying I could come purchase something new and see the type of manager that he is, but that doesn’t change the fact that I have a double oven that I paid way too much money for that doesn’t work. I am reporting this business to the BBB, attorney general of Missouri, and will be giving a review on all forms of social media and anyone that will stand still long enough to listen. Simply apologizing and offering to sell me the vip experience to fix my double oven would have retained me as a customer. They don’t value customers.

Austin Brooks: I recommend to anyone who ever wants to rent furniture to own from this place, do not do it. They like to pull fast ones on new customers. The General Manager is the most disrespectful person I have ever met. He was disrespectful towards my girlfriend telling her she needs to be an adult and not act like a child when she works in a call center all day and she was respectful to him. He needs to be fired, no wonder that national TV had went through 7 GM's in the last year, their customer service is aweful, don't do it.