Best Appliance Store Springfield Near Me

Julius Eblacas: The staff was very friendly from the moment I walked into the store. My experience from start to finish has been amazing and I would recommend them to my family and friends.

Carl Sims: Fantastic server had the part and was the right part Keith and Jay didn't try to push other parts on us thanks for the service and the part worked fantastic thanks again ..

vanessa hannon: James helped my husband find the right heating element for our dryer! Went above and beyond on customer service! Very knowledgeable and friendly person! Thank you for helping!!

Sheryl Worrell: Excellent service. They went above and beyond to help me.

Heather Lange: I called to see if they kept parts in stock for an old dryer. Whoever answered the phone was extremely helpful! He told me exactly what to look for and how to tell which part might be bad. We brought in the part and he confirmed it was broken. They may have charged a bit more than online for the part, but I'm more than happy to support a business that is so helpful to a stranger on a phone call. Thank you for your amazing customer service!!

Patricia Dawn Reid: My washing machine broke on Christmas so I went here to get some parts the gentleman was very polite on helping me get the parts that I needed and I had to return two of them because I didn't need them and it was very friendly and easy return but they are expensive

Becky Keehn: Easy scheduling, friendly and prompt.

Melissa Wheeler: Try Cook’s before going to the big box stores. You won’t be sorry. The store has a good selection of both new and used appliances at a variety of price points. The staff is knowledgeable and friendly. The delivery was top notch, managing the unfinished basement stairs like champs!

Jeremy Parker: Absolutely NO customer service

Brandi Oliver: Cook’s Appliance has gone above and beyond to insure our happiness with our stove! We purchased a new to their store brand and had a hard time getting Forno to accept their first generation oven was a flop. Brad was beyond exceptional in ushering our needs to the company. They continually followed through as an advocate for us as Forno acknowledged the first generation oven, they manufactured had a total recall of the model.Forno and Cook’s made it right, a very long growing pain for Forno’s existence. The replacement we received is exceptional. Well done to the team at Forno for a redesign and roll out.Thanks so much.

Janet Sieger: My Maytag washer warranty repair completed promptly and effectively . I had a different repair company last time and they weren't as good. Thank you Cook's Appliance repair tech!

elaine moon: The service guy that came was incredibly nice, was clean cut with a good looking uniform and he was in and out in about 20mins. He explained what was wrong and how it was fixed and it was just an overall wonderful experience.

Cassie Haas: Large selection of new and used with a limited guarantee in used. Clean store. Attentive staff.

Tammy Wallace: Only spoke on phone

Tabetha Preiser: My call was received very professionally and my concerns were addressed promptly. Patrick the technician, came out to the house within the hour, and had my dryer repaired in about 30 mins. Patrick was efficient, personable, and dedicated to his job. I am so glad we bought our dryer at Cook’s as they are truly loyal to their customers and make any repairs needed a priority.

Lucy Norris: Great customer service

Samantha Derryberry: So very helpful! We had a warranty claim and had started with another company that had been stringing us along for 3 months never actually getting the dishwasher fixed. Patrick took his time to diagnose all the issues including what the first company had messed up.

Katie Roy: Patrick was amazing. He went above and beyond to get our dishwasher fixed. He needed a part, but instead of just finishing and having us wait for a part, he drove all the way back to the shop to get it and came back to make sure he finished with everything fixed in one day. Thanks so much 👍 Wonderful job!

Jill Woodhouse: Fast, friendly service. Patrick went above and beyond!

Sandy Randall: My washing machine was leaking. I called Cooks Appliance and received same day service ! I was very happy with the service tech - Patrick Alderman. He was courteous, professional and knowledgeable.I will call them first next time I need help, and I will request Patrick.

Brittney Evans: To the fella who had just had knee surgery (I forgot to get his name) and did a Sunday delivery by himself so we could have our fridge sooner than Monday, THANK YOU!!!!! You gave such prompt and very friendly service, we truly appreciate you coming out and getting this done for us, and he offered a haul-away service!! We will for sure be recommending Riker's Appliances to our friends and family, thank you again!!!

Shirley Blades: Very helpful

Adam Hucker: I bought a washer dryer set and had some other dealings with these people. There was briefly a communication issue and they took full responsibility for it and care of it. I've had other dealings with other places and I don't have a thing bad to say about this place.

craig ring: Lots of choices! And prices are not bad at all. Employees very helpful! Thank you!

Machella Litaker: Disappointing. Not as many appliances as you would expect. The staff was quite friendly.

Osiris Ayise: Not bad place for great, easy appliance replacements. Appliances not cleaned or in great shape. But for 45.00 minimum cost. Who can argue?

Rest Easy: Bought a Whirlpool set and a scratch/dent Hisense. Everything works great!!

Stacy May: Bought fridge and love it

Tanner Wilson: We are not happy with the services of this company, yes we did purchase a cheap "temporary" refrigerator from this company which lasted 29 days before we had any issues. Unfortunately, this company has a loop hole in their stated warranty that if the customer does not keep a copy of the receipt they will not honor any service calls. In my opinion this is a sackless move by their leadership/owner to get out of honoring commitments and we cannot recommend anyone do business with a company with such low values.When asked if they have any record of our original purchase date they stated, they cannot provide that information to the insurance company to honor the warranty.I would recommend going elsewhere or making sure you see through their bs. I am not sure what happened to ethical business practices, but there goes the saying "no honor amongst theives".

Wackyk1d Trammel: Wouldn’t recommend this place…bought used washer and dryer $500 bucks and neither of them work a month later…doesn’t matter if your contact them then they want you to pay for them to fix it. Don’t refurbish washer and dryers if you can’t do it. Place is a joke 🤡

Emily Smith: Great customer service! They have a lot of options available and they can deliver. I can't remember any names for the life of me, but both the lady and gentleman (who was still training) working will have me recommending this place forever. Helped us find a new fridge, have it delivered in less than 24 hours, and took the old one. Plus they're just pleasant humans to joke with. Would recommend to anyone needing an appliance, especially if you're a bit tight on funds at the moment.

Tiffany Orthman: Highly recommend! Friendly, knowledgeable staff. Great prices. I got exactly what I needed within my budget. Next time I need an appliance, I will check here first.

Darwin Graham: I found a fridge here because I was moving they have some good deals on pre-owned fridges they fix them clean th up and put small warranty on them if you need a fridge for the garage or on a budget this is the place to check out for it for sure. I actually think at other location they have other appliances as well.

Max Prater: After purchasing a fridge I encountered an issue with it 4 months later. Riker's promptly reached out and helped me with my issue. Leann was helpful and courteous, and the service call was not at all expensive. I recommend Riker's for a low cost solution to appliances.

Joey Frederick: This is not a review,but do you buy appliances in good/great condition, ?

Vicki Campbell: The products here were all quite dirty and dinged up. Caveat emptor

Nancy Turner: Good service

David Cole: Bought a refrigerator off them, had it delivered with a broken water filter, tons of scratches and dents. Upon reaching out to them, they said they would be here on X date to fix it, they never showed up, tried to say they called but I have no logs on my phone of them calling. Now since I said the word "attorney" they refused to fix it. I fixed it myself for $16.99. Horrible customer service, manager of the store is rude.In response: The tone of voice was rude, and upon talking with them on the 23rd they scheduled a tech to come on the following Monday, which did not happen. Warranty was extended by sales person due to different delivery date than purchase date, then ignored.

Jordan D: I love this place!

Erica Farrell: I purchased a used fridge from them less than 2 weeks ago and today I am paying $350 to have it repaired because it keeps freezing up and not working properly. I have every reason to believe they sold it to me this way. The warranty isn't valid because I laid the fridge on its side for transport. Moral of the story, I am paying more to repair it than I paid for it originally. You get what you pay for here. Pitch for the brand new $600 fridge from Lowes. Good luck!

Bryan McGee: Got a great "Bosh" dryer and even got them to knock $25.00 of the price. I

Michkaela Orcutt: My washer started leaking and clearly wasn't just a fix it and be okay situation so I went to rikers. Talked to Troy and he was extremely helpful and NOT pushy about selling me an over priced replacement. They even let me put just 5 dollar down to hold the washer I chose. Installation and delivery was a breeze but when I started the new (used) washer for the cleaning cycle, it started pouring water out worse than my original! I called immediately and got back in touch with Troy. They are replacing it with another washer of the same value, delivering it and removing the broken one without charging me any extra cost! The only reason I didn't 5 star is because I think the washers should be checked if they are working before even being put on the sales floor. Will still recommend because of how well they fixed the problem.

Eddie Mora: Just looking around

/// Lilly ///: First time trying Riker’s. For the most part I was pleased. If you are wanting your items delivered though, don’t expect a set time or notification that they will be arriving. They give you a time window of delivery and if you’re not there for the delivery, they charge again. Though the delivery service is a different company entirely so that’s not on Riker’s. What does upset me is that they tell you the sets have been cleaned out before you purchase them. This definitely isn’t true. The amount of disgusting I cleaned out of the washer and dryer I purchased was upsetting.

Amber Secrest: READ OTHER PEOPLES REVIEWS AND CHECK BBB. If I could leave no star I would. Place is disgusting. Ceiling is collapsing, smells like mold. Use caution when entering.Talked to Eric Waltrip on 3/17/23 about buying a washer, they sent a picture of a washer he said he would hold for us to pick up on 3/18/23. When we got there they had sold the washer out from under us, the day we called and he told us he would hold it. Also when we got there to pick it up the girl working there said they don’t hold anything. You guys need to communicate better. Horrible customer service, did nothing to try to make it right or help us. Just acted like we were lying about talking to someone and s.o.l. so we just left and I’m glad we did. After reading other people’s reviews I feel like these people are SCAMMERS. Don’t trust them.Edit: I showed up during the time I was suppose to. And your employee went to the back, where you’re saying you supposedly had it and she said there was nothing back there and said she talked to who was back there and they said they had nothing. We left because you all were doing nothing to help us; just told us we don’t hold anything and then just sat there. Yeah I’m going to leave a bad review, you had us drive 35-40 mins to play some bs games with us. Also the washer you had on “hold” for us was still on the sales floor with a note that said sold to someone else, so you saying you had it in the back is a lie.

Lynn Harrill: Had the best appliance buying experience! Troy was the greatest! He helped me with buying a used washing machine over the phone and get it delivered the same day. Troy was professional and gave me a good price, the delivery was right on time and fast. Everything is working like it’s supposed to so I’m a very happy customer!

Lauri Secrest: I would not do business with them nor would I ever recommend someone to do business with them. After I was told they would hold a washing machine for me, I had two people go down there to pick up the washer to find out they had sold it. Lady was very rude and unhelpful. They didn't offer another washer at the same price since this was clearly their error. Very dissappointed in the lack of professionalism and a waste of time.

breann duffy: Great experience Corie was an amazing help and helped us find something that fit in our budget and would work for our family!! Definitely would sugguest to buy your washer and dryers here!! The service is the best!!

Coltney Akers: Do NOT buy from these scam artists, currently filing a small claims suit because they voided my warranty over my "attitude" that they were putting off my repair, they would rather take money than do right by their customers. Also, paid 65 for delivery by a man who could barely walk, so I threw my back out paying someone else 65 bucks for me to do the heavy lifting. Biggest mistake I ever made was trusting this joke of a place. Go spend 100 more bucks on a new one -also, when the police came they said they'd dealt with this business before ripping people off, and the cop wished he could help since he knows how they treat people. Don't believe the lies they comment on the reviews. They just want to trick more people so they can rip them off

Jefferson&Elyse Thomas: We purchased a washer dryer combo, they were pleasant to work with, didn’t pressure us to purchase a more expensive set, exchanged the cord on the dryer for us to the type of cord we needed, included the water lines, and the dryer tube all without any additional fees. They also included a 30-day warranty, which haven’t expired yet, but so far the washer and dryer have worked great.We are pleased with the experience and happy we were able to save so much money in this process.

Katheryn Giovanni: If possible I would give less than 1 star. The sales person was extremely rude and had a horrible attitude when it was mentioned to him that the appliances he was offering were rusted and over priced for their condition.

Janette Frank: We had a very bad experience here. We bought one washing machine for $350 plus delivery, 90 days later the basket tub gear had worn out - shredded itself!- and burned a hole in our floor. The sent a repair person, but the repair was not successful. We went back to the store and the manager offered us $50 off another machine. And kept saying "You are outside the warranty, I don't HAVE to do anything." We stupidly purchased another washer using for $400 (used that $50 off) - still had to pay delivery, and here we are 29 days later and it is broken. It gets stuck and won't drain. We spoke with them on the phone and went in. The manager said "I'm sorry I just have no idea who you are." Which was disheartening. Then told us they would come pick it up and refund our money MINUS 20%. So we could get $320 back, have no washing machine and be out almost $600 (with delivery fees) for both washers. We would have been MUCH better off just buying a basic model at Lowes. They did not stand behind their product and did not seem to care about the situation at all. We thought we were buying from a local business with an investment in the community. But after having numerous problems and many visits and conversations over five month period, they didn't even remember us. Which is either arrogance...or they deal with a LOT of problems.UPDATE: Two men just came to pick up our washer despite the fact that we hadn't agreed to that. (We are using the washing machine on the single cycle that works. We couldn't buy another with the $320 they offered.) The men seemed confused, had no refund money with them. We had no phone call...nothing. I think this place must have just gone downhill. I heard so many good things before we used them.SECOND UPDATE: I reported them to the Better Business Bureau. I just got notice that BBB tried repeatedly to contact them and they never responded. So take that into account if you look up their rating with them.

A Mitchell: They have a good selection of used appliances and come with warranty

Adam Russell: I bought a Samsung dryer from them on Saturday, how ever we had issues. They made right by all aspects. Customer service is top notch and Troy and vearl were awesome to deal with. Super nice people and they honored the warranty like they said they would. Great people. Would shop here again.

Clinton Edwards: All junk! Don't be fooled by sticker price. Got a washer dryer set. Had to be fixed many times. Over 600 dollars later,it hasn't even been a year and I have NO WASHER OR DRYER! They don't buy back because they know they are selling money pits.

Jessi Hartin: Less than a year I have had the washer and dryer. Dryer broke right after we got it. They fixed it. 6 months later the washer is broke. They charged me 80 to fix it but never fixed it. It worked 5 times then stopped again. They want another 40 to see what's wrong with it..the next day the dryer broke. THEY WONT BUY BACK MACHINES BECAUSE THEY KNOW THEY ARE JUNK!! Sticker price is good but all the time and repairs will cost you dearly. Wouldn't recommend to anyone

Salamanda 25: Unless you want to waste your money and time do not buy from them. I bought a washer and dryer from them around a month or two ago and have had nothing but problems. The washer doesn’t spin right so clothes have to be rang out after each use. The dryer hasn’t worked since we got it so I contacted or at least tried contacting them because they have a 30 day warranty. I called and texted multiple times and never got ahold of anyone. It took my mom going to the store physically to get anywhere with them. When they came to fix dryer they replaced a bunch of parts and it still had the same issues. The dryer takes 3-4 full drying cycles to actually dry clothes. On top of that tonight the hose to the washer came undone because when the washer was spinning so violently it came out when the hose should’ve been zip tied. So now there’s water all over my kitchen and living room floors. It also leased behind the wall so living in an apartment that’s damage I now have to take care of. The washer is now bowed from shaking so much from it being constantly off balanced. A complete waste of $700 and I will never recommend or go to Rikers ever again.

Dallas Ponder: Purchased a refrigerator. The day after our 30 day warranty expired we noticed the fridge portion wasn’t working correctly, when I contacted them about the issue they thanked me for my honesty and we scheduled immediately to get it fixed. They’re so friendly, helpful and accommodating. Thank you guys for everything !!!!

Jeremy Parker: Very friendly!

Janice Catlin: They were able to answer my questions and the service was excellent