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1. UPS Customer Center - Springfield

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· 35 reviews

1920 N Nias Ave, Springfield, MO 65803

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UPS Customer Center: what do users think?
Dusta Cook: UPS in Springfield is awful. If I could give them no ⭐ I would. They deliver a package to my apartment when I was not home. After I called the call center and explained I work and not at my house from 7am until 5:30pm. The UPS call center said they would tell that to the delivery department. The local UPS said they never received anything from the call center. I even downloaded the app and explained about my work schedule. They suggested I come get the item at their Hub in Springfield. I paid for shipping. I do not use UPS and try not to purchase items where UPS delivers. Please be very careful with this . I have informed yhe seller about my money back and let them know to get their shipping refunded. I really do no like UPS.
Laura Wulf: UPS is terrible and they know nothing about customer service!!!! A certain driver that has us on his route, decided he was never going to deliver to our house. We had to drive 42 miles (both ways), to get our frozen dog food ever since July 8th, and still going on. 1 box each month. His excuses were because of the bad weather, a bad dog next door and we were not home. I always stayed home when they said it was going to be delivered and it never has been. The boy doesn't even know us. Fellow worker said he has 10 customers he refuses to deliver to. And he is protected by the union so UPS REfuses to even slap his hands.
Chance Irmen: Tried calling regarding a package...cannot.
Bill Mattocks: In & out in less than 1 minute! Amazon return - walked in, they scanned my phone for return info, printed a receipt, and I was on my way. Great!
Sara Dunaway: Tried calling regarding a pkg to be delivered tomorrow I will be at work. Must have a signature. I get a recording every time. This is the worst experience. My heart dropped when I saw this was shipped UPS. Do something about the lousy service!!!!
Mark Hunter: Paid extra for next day early delivery and still haven't received it. Now they say Monday. That will be 5 days. Paid almost 300.00
Cherry B.: Lady I spoke today was very helpful & goes above and beyond her work, thank you!
Jill Stevens: My package was sent to the wrong address and it is impossible to file a claim on line. The computer won’t take your information. So I drive 14 miles to Springfield they were of little help. Something needs to be fixed!
JordynNathanyl: You can’t get ahold of anyone at all! Not helpful
Brittany Dimitroff: If you don’t have a good experience with them that’s on you. I’ve asked for assistance with a few different things and everyone has been so unbelievably kind and helpful. They always answer and always have offered a solution to help me with an issue that’s of my own fault. Can’t say enough good things!
steven sterling: Can’t call and talk to anyone
Alyk Barnes: Terrible service.
Larry Baken: Friendly
P: Atleast they pay your hospital bills. I am grateful for that. I had a lost week of pay and a fake TWA . Who knows what I really sugned. But I guess I owe them fir the surgery. Just dont get hurt and you might keep your job.
Dave S: Everything handled through one phone number in a far away place in the world with people who speak poor English. Very difficult and frustrating.
Chris Gulley: Great company, need more patience sometimes.
julia fry: I was actually there for orientation for a seasonal delivery job. I was impressed by the place efficiency. It's no wonder than can deliver so many packages.
Joel n Vicky Burgess: My package was delivered to the wrong address. I emailed and called even drove 3 hours outta my way to get my package. I called and had them hold the package. When I got there the driver put my package on a trailer for Lenexa Kansas. There was nothing anyone could do about it.
Dennis Martin: I just got a notice on my door, saying they couldn't deliver my package. Problem is,I was literally 10 feet from the door and no one knocked. Happens half of the time.
minchkin77 J: Friendly and hardworking staff!
Tyler Atkerson: Good place.

2. The UPS Store - Springfield

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· 45 reviews

4319 S National Ave, Springfield, MO 65810

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The UPS Store: what do users think?
Dennis Kidd: Never been treated so disrespectfully to pick up my husband’s package. I’ve picked up plenty of packages here with no problems but now, they Said that he can call to verify that I can pick up the package THEN changed her mind as I was calling and say I need a copy of his drivers license to pick up our package. No that we can even come back later since they close whenever they want no matter what the hours on the door say. Very lazy customer service.
Susan Reaves: Friendly and very efficient. Fast service but remains a friendly place even when very busy. Excellent UPS Store in Springfield.
Jason Parker: You can’t return an Amazon product in the box now.
Jeff Kelley: They wouldn't ship a ups package with a tracking number. Said they had no way to print the shipping label. Ups store across town manages to pull this off somehow. Lazy employees just don't care to help.
Joy Horgan: Not helpful at all!! The voicemail said they would PACKAGE and send your Amazon packages for free. The associate was going to charge me $30 for a box.
Ma and Pa: NEVER BUY STAMPS FROM THE UPS STORE!!!!!!! THEY CHARGE 80.00 FOR A ROLL WHEN THEY SHOULD ONLY BE 63.00
Charles Tharp: I did not have an experience as they were closed at 3:30pm when I arrived. It would be courteous if the phone and website information were updated to be consistent with the door signage
Sarah Fotopulos: Courteous service with a smile!
Amy Steam: I've made several returns at this location and have always been treated with respect. The staff is very professional and work hard to process your items quickly. I've never seen anyone on their smart phones spacing out, everyone working here takes their job seriously.I will be returning to this location.
Josh: Very poor service. Will not be back.
Doughten Theresa L Reaves: I wanna say : it all worked out in the end. But it did not. As far as I have to go to get the packages since I work during the day no one would be home to answer the door
Dave NA: They say they close at 4:00 but thats not true. I got there at 3:58 and it was obvious the register was shut down earlier and gated around it. She would not fax to papers for me. They don't close when they say. Not a good way to run a business.
C Williams: 3/4 times there are more staff than customer and there is a 10 minute line. No drop boxes, you have wait. They also don't stock UPS boxes, specifically so they can charge $5 to $8 dollars for their boxes, even if you are overnighting or 2nd day air. I ship a lot and try to only use this a a drop off, but that still takes 10 minutes.
Georgia Ipsen: Great service.
Jack Johnson: Refused to accept my Amazon package, 1pm on 5/11/22. Young lady on the counter was pretty rude and very unhelpful. Other ups locations accept these packages all the time without hassle. Cost me a drive up to another ups store, which happily accepted it, and 45 minutes out of my day while i stood in line over there. Thanks a lot.
B B: If I had entered a review a month ago, it would have been 5 stars for their friendly helpful service in the past several years. Today was horrible. I had an item to return to Amazon. I had printed the return label and handed it to the lady. I'd given them items before without packaging and it was no big deal. She said it'll need a envelope, not telling me that'll be a charge; will a padded one be okay. I said sure, if that is what they need to do. Then at the end she tells me that'll be $3 for the packaging. What? Waving the label, she said what do you think this label is for, it attaches to a package, duh. I said forget it, I'll use my own package and wanted the return label back so I could attach it to my own packaging. She said she had to cancel the label. What? Asked how am I to return it then. Told me to call Amazon and figure it out. I got angry and said what the F (I apologize for the outburst) and demanded my label back. The man in there overhearing this told me to leave and never come back. Wow. What a switch in customer service. Time to use a different UPS location. I cannot recommend this place. They need to train their people in customer service.I did call Amazon, they were super! I asked for a new label. They took care of the return and told me not to worry about returning the item, and that the refund will be handled. That is the way customer service is to work, help the customer, not hinder them.
A B: Last three times I have been here they are unable to ship items because of corp policy. Stay away
Ashlie VanZant: Chase and Sherri were extremely helpful. OVER THE TOP SERVICE!!! I will return to this store for all my shipping and packaging needs in the future!Thanks again guys for all your help!!!
Christopher Mann: Super friendly, excellent service, thank you.
Cynthia Long: Very helpful and friendly staff
Mikhayla Higbee: Great and convenient location for all of your shipping needs. The staff is friendly and knowledgeable about products, and have always helped me with whatever I needed. I rented several textbooks from Amazon that had to be returned and I never had an issue dropping off returns here. Overall, I would highly recommend this location to others.

3. UPS Access Point location - Springfield

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· 5 reviews

1153 E Elm St, Springfield, MO 65806

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UPS Access Point location: what do users think?
Ron Mccormack: Fast and easy. Staff was very friendly and helpful
Gina Trussell: Google maps shows a picture of a UPS counter. This is only a Drop-off location. (Prepackaged and paid with UPS labels)
Katherine McGuire: Were very helpful and friendly.
Doughten Theresa L Reaves: Very quick in n out. N very informative.
Nicole Dixon: They are really starting to make me upset. I live in an apartment building, and when I order packages half of them don’t get delivered or they do leave them. I had a package delivered that morning and then 4 hours later, it says that they won’t deliver it for safety? There is already a package?????? On top of that, I go to the ups store to pick up my package and it is at a complete different location, which no one tells you. Either don’t deliver the packages or do. Pick one. It’s extremely inconvenient, no one will help you figure out what’s going on and the package ends up being sent back to the seller. RIDICULOUS.
Vindictive W: The only place I go to get stuff done. The staff is very friendly.

4. The UPS Store - Springfield

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· 90 reviews

334 E Kearney St, Springfield, MO 65803, United States

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The UPS Store: what do users think?
Krishn Prasad: Charged me $5 for picking up at a SHIP TO UPS OFFICE option, and it was SAME DAY PICK UP, why did you unlawfully charge me for a WHOLE DAY?- ups is using deceptive practices or, non-marketing - aka no notification with associated sellers offering "FREE" shipping to UPS office - scheme to unethically coerce $5 from unsuspecting persons who have shipped orders to a nearby office for pick up, otherwise UPS will hold their package as ransom. UPS contact me asap to solve this, you charged for for a service that you 1 - did not make clearly known in any way, shape or form, about this fee even through your partner sellers, and 2 - I picked the package up within 5 hours of the same day of it being delivered. In NONE of the EMAILS that your worthless company sent to me about my package, nor anywhere on your asinine website do you mention anything about this egregious fee, nor have any of your seller partners been updated with this strict notification. I shouldn't have to pay for your company's incompetence. Contact me asap
Siro Herkenrath: So for my business I had to overnight a package and the plane was delayed no big deal I get it. Ups customer service said they’d refund me/the business. I’ve been waiting over a month now and the manager keeps telling me she is going to call and call me back but never does. I’ve been calling and even went in a few times and am still waiting on my refund writing this review is my last effort to get this matter done and over with
Carmen Ammerman: Great staff, right around the corner!
Eden Jenkins: Terrible experience! Go to FedEx or somewhere else! The employees have no idea what they are doing and what they are supposed to tell guests using the services, which leads to poor management and training! The management is rude and most of the time refuses to talk to anyone to fix an issue they will hang up on you or leave you on hold till you hang up yourself! I sent something overnight and paid a lot of money to have the item sent just for it to not get there when it was supposed to in fact it got there 3 days later! If I wanted it to get there 3 days later I would of paid the less amount of money to have it sent in 3 days not overnight! It should not take 3 days for something that was supposed to be overnighted to get from Springfield Mo to Charlotte NC! My husband is a truck driver and not in one spot for very long! All I got was a bunch of excuses and unnecessary I’m sorry’s! No refund or anything was given and I will never ever use these services again! This store should be shut down there are plenty of others in Springfield to use! The manager needs to be replaced if you want to save this business!
Patrick Bryan: They are always very helpful and friendly to me and my wife!
mando rodarte: Great staff
Jay Anderson: Shipped a package UPS. Apparently UPS lost it, and this store told me there was nothing they could do to eve reprint my receipt so that we could effectively track the package and confirm what nay have happened. It is evident that once this store has your package and your money, they simply can't be bothered to try and help. Very disappointed.
Syrus54: 9:13am on saturday and no one has showed up to open the store. And they're looking to HIRE people!? They were voted Springfield's best!? Proudly owned and operated!?Umm..............
Robert Jones: OK.
Cherry B.: Helpful staff, great customer service. Had to pick up a package, wish they'll do deliver for the 2nd time once you missed.
Hilarie Osier: Service was pretty good and quick but when your returning something, they try and tell u that it costs $1 for a label or if u have a label on ur phone and it says "customer packed" below the QR code, u have to provide ur own box or it costs $1.50 to buy one of theirs. Not much, but to some may be a lot
Raelin Derevencha: The staff at this location today were amazing. A nasty "Karen" came in just after me, saw a long line (maybe 4 people ahead of me) and started taking photos of the customers and the staff. I was uncomfortable as I had my daughter with me, and thankfully one of the staff (I unfortunately didn't get her name) told her politely yet very firmly to stop and to delete the photos from her phone. The Karen argued but the staff was firm and told her she would be calling the police if she didn't delete the photos. I, as a customer lacking a stick up my rear, was so relieved and felt protected in this store today. Amanda helped me at the desk a mere 5 minutes later after swiftly helping the rest of the people in front of me, and although the Karen had harassed her specifically for making copies (which she was doing for a customer) she handled everything with poise and with polite customer service.
Cassie McAlister: Dropped off a shipment to be mailed on 10/20/22. Never shipped. Called spoke to Alaina- had to call back as she never came back on the line after 5 min.- she had no idea why my package was still there. No apology, very short with her words. Asked for a refund of shipping- she said no and she was the manager.I asked her for her manager she said she was at another location- Alaina didn’t know her title or position but her name is Tammy at Sunshine.Don’t drop your packages off here as you cannot be sure they will even be shipped. When they make a mistake, no apology, no reimbursement on shipping, nothing. Just unacceptable customer service.
Jerry: This review is for ups and the UPS Store they didn't deliver my package on time they shipped it all around so I couldn't go pick it up and they told me it was at the UPS store and it wasn't so I don't know how to deal with that
Stephanie Clark: Rudest employees I have seen at any of the local stores. Many of my packages have not made it to the amazon returns center. Hmmmm.
Jamie Barke: You really need employees with better attitudes. Without even asking what my name is, the woman behind the counter on 9/3 when you first opened was really rude and hateful with me. Didn't even greet me then said I had to come back. I couldn't go back because the ride I had couldn't bring me back. The woman just needs a better attitude when dealing with people.
Sopheap Takahashi: We brought an Amazon package in, to be returned to Amazon. And found that it was never shipped from the store or someone has definitely been dishonest about our package and have stolen it or have lost it. I would not trust this UPS store. Tried calling to work things out and have not responded.
Erik Rodriguez: Really rude personnel the guys are always nice but the females are super rude.
Johnny White: Clean business nice employees
Natalie Johnson: Saw a lot of negative reviews about rude staff, but all my experiences have been positive. Staff have always been friendly and efficient when I visit.
FireProof: Alana, Store Manager Customer Service skills are AWESOMENESS at its BEST, ABOVE and BEYOND
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5. The UPS Store - Springfield

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· 106 reviews

1325 W Sunshine St, Springfield, MO 65807, United States

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The UPS Store: what do users think?
Mark Brantner: Always a fun time. Bring the Kids! 🤣
rakshya lamichhane: Went to this location on Saturday at 3:45pm. They close at 4pm. Employee were extra cranky to help late customer. But if I am inside your store 15 min before your closing for just amazon return, you shouldn’t have that much frown on your face. Very rude employee.
Don Richards: Courtney and Sam are so helpful I love These girls they are great thank you so much
Rin Miller: Poor customer service.
Mojo JoJo: In my opinion, this is the best employee managed UPS store in Greene county.
Ashley Schellen: I have always had a good experience at the store until recently when I have started going in and there was a young mix woman probably mid to late 30s who has a terrible attitude. Terrible hire.
Susan Miles: Staff is fantastic. I sent a very fragile package to Boston. It just arrive safe and I damaged. They said it was perfectly packed. I will always use this store.
Shonda Rhynes: I'm saddened that my husband came to this store to return an Amazon item and was charged for the packaging and shipping on the item. Even though amazon covers this cost.Not sure why my husband was taken advantage of (he had never done a return before) but definitely not using this location again after that.
Zacia Morrow-Herrick: Terrible store worst customer service ever
Patty Goss: The employees are awesome always helpful. Thank you!
Jeremy Galloway: This not about this location but about the driver delivering. He rings doorbell and I try to tell him to leave package but he has headphones in some never leaves the package. I always have to go get my package the next day at this location. Please advise driver to be aware and take headphones out while delivering. Also just leave the package at the doo!!!!
Troy Myers: Very professional employees always a good experience!!!
Cordellia Jacobs: There in one woman (manager) in there with long black hair who will stand in the back having fun with other employees when there is a line out the door and another employee (young man) who talks way to much with customers when there is a line out the door. Yes, friendly is important but it’s more important to get the customers in and out as efficiently as possible. The lack of professionalism in this place is deplorable.Update: There is a new sheriff in town, Don, he is awesome. He took care of 5 customers to the other guys 1 customer. Polite but very efficient.
Werewolf Alpha: What great service. Hard to yank 5 stars out of me but these folks are doing it right. Not UPS in particular...you guys kinda bite. But this store has it going on.
Megan Feltwell: Do not come here if you need something notarized. I came to this location on 2 separate days because they only have 1 person on staff who does notaries and both times I showed up that person was not there. Not sure if they even exist because when I asked if they’d be in at a later time no one on the staff knew.
Joanne McKeag: Angie waited on us with humor and patience! She made our experience at UPS a most pleasant one. We will return the next time we need to ship something. I would have given Angie more stars, if they’d been available!
Lacey Mac: Left customers waiting in the lobby for over eight minutes while all three staff members were hiding in the back unaware they had customers standing and waiting.The guy who “helped” me was very unknowledgeable and rude during what should have been a simple transaction.Zero stars if I could
Scott: Is sign of business hours are untrue
Dustin Webb: The last few times I have gotten these cans, they end up like this. Friendly staff but not handling packages carefully.
Ann H: Excellent and quick customer service. In and out in less than 5 minutes

6. UPS Access Point location - Springfield

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· 1 reviews

2715 E, E Battlefield Rd, Springfield, MO 65804, United States

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UPS Access Point location: what do users think?
RitzDitz: Says that it closes at 8pm. Showed up at 7:10pm and they are closed!!

7. The UPS Store - Springfield

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· 85 reviews

610-A E Battlefield, Springfield, MO 65807, United States

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The UPS Store: what do users think?
T B: I've been doing business here for years. It does get busy during the holidays but they usually have additional staff to help.
Reah Simmoneau: Arrived at 355 pm and the store was closed. Sign says 4pm closing.
Lynne Stokes: I'VE NEVER HAD A PROBLEM WITH UPS, I'M THERE OFTEN, AND THEY ARE WONDERFUL ♥️
Linda Foster: This is a great ups store. The lady went over and beyond to help us.I am making it my new store. Try it you will like it.Good parking !!!
Crystal Collins: This location is super unhelpful. They referred me to customer service who referred me to Amazon who referred me back to UPS. I’ve been to this location multiple times within the past few weeks all to be told the same thing and not be provided assistance. I’m tired of going in circles, it’s ridiculous.
Bluemilk Fourme: The gentleman that helped me return some shoes to Amazon, made my day. So friendly. Great job
Christina Hollon: ZERO STARS!!!!! Do NOT use this franchised location. Go to any other location but this. The will incorrectly add your shipping address up and not honor their mistake. Then when you make contact with them the manager Jessica does not call back and then lies stating she never got the 4 messages to call. After contacting UPS corporate Jessica returns the call. She bad mouths her employees saying they are having trouble with the the store. She accused the gentleman that I spoke to all four times of not giving her the message to return my call. After asked to speak to the owner requesting they honor their stores mistake she stated she would and then call back. She never called back. After reading reviews I see this is how the owner runs their store. The associates in the store was very polite and did what they could to help. If you want your package to arrive at the destination go somewhere else. This place is TERRIBLE!!!!!!!!
Madison Walsh: Staff was extremely friendly and I was in and out in no time!
Thao Nguyen: Stepped in at 3 on Saturday and was told that the store was closed even though it says stores close at 4 PM. Please update hours so you do not have to inconvenience people. You should also accept clients if the door is unlocked….
Allison Barker: Each time I’ve been they’ve been extremely friendly and incredibly efficient. They make picking up and returning packages a very simple process. Thanks UPS!
Chuck Henry: This is the second time in 2 weeks I came for Notary service… and was told both times, “She doesn’t have her stuff today”. Really?
Elva: Nice 👍 good staff
Terry Thompson: , Spring (2022
Need To See The World: Haven’t been to this location in quite a while. What a refreshing surprise to walk into a store and be greeted with a smile and helpful attitude. Although I only had to drop off an Amazon return, it was a pleasant experience. The person named Dom should be recognized for his good customer service.
All About Paint: Used to be a good place, but here lately there's always a line and nobody seems to know what's going on.Edit: Removed a star from 2 down to 1. It has actually gotten worse. I really wish they would just drop off my packages at my house.
Ashley Dameron: Don't have them pack and ship anything! They broke one item in shipment and lost the other one. They'll give you the runaround for months too when you're trying to be reimbursed for their carelessness. I've been blown away by how unprofessional and unhelpful they've been to us.
John Durbin: I've used this location for the past 23 years for my business needs but never again. Intelligent service has been declining for the last couple years but I try to understand with the change in quality employees that are available. Today though I needed to next day deliver some important documents. Simple. 4 employees in the store I think, and they didn't know what to do. I was quiet and patient while they tried to figure it out, but eventually I calmly said that I didn't think they knew what they were doing, I picked up my documents and started silently walking out of the store. Then one of the employees there said "Just leave then". I said what? His reply was " Don't talk, just get out." Repeatedly he told me to be quiet, stop talking and just leave. I never spoke loudly or rudely at all. I've got a formal complaint into The UPS Store corporate office and supposedly I'll hear from the owner of this location soon, but I just couldn't believe how rude this ignorant little immature boy was behind the counter. He refused to give me his name but I can identify him if necessary. And it's a small area with him talking loudly so if there was a store manager he would have easily heard what was going on and they did nothing. I've used this location since 1999 but never again.
Rosie Lewis: Fantastic service! These guys work hard and fast to process shipping, Amazon returns, and printing needs. Thank you!
L: I was immediately greeted upon entering with my packages. I was in and out in under 5 minutes.
Jason Mayer: After having such a great experience with the UPS store in Scottsdale, it made me realize how bad this store is. There is a guy there, with a sleeve tattoo, who is amazing. Sadly I don't know his name. I have dealt with him several times. But 2 times I have dealt with 2 different younger "kids", that have been rude and disrespectful. Being from a customer service background, I can say the tattoo guy should be a manager or supervisor of some kind, but the owners of this store should either provide him with ample help, show up to work themselves, or close the store. Maybe they work a few hours a week, but I have been in that store almost 20 times in the last 30 days and have never seen anyone in charge if it isn't the Tattoo guy.
James Thurman: Had a package delivered there to pick up after work because the hours are listed till 7pm. They close at 5pm.

8. UPS Access Point location - Springfield

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· 7 reviews

3045 W Republic Rd, Springfield, MO 65807, United States

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UPS Access Point location: what do users think?
Vince G: Super fast & friendly service 👌👍👏 and special attention for the handicap customers
Joan Mackey: Always great friendly staff
Alesya family: Yea right this is not ups access point. Must have all the labels printed ready to go. What's the point I would go to UPS STORE get that lable printed to return back here!?!?!

9. The UPS Store - Springfield

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· 47 reviews

2733 E Battlefield Rd, Springfield, MO 65804, United States

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The UPS Store: what do users think?
Shino Shuuhei: Can't/won't follow delivery instructions half the time
Kathy McDaniel: The one I always use because their the best! They go out of their way to help you.
Kayley Layne: The new pig-tailed high school looking blond girl was extremely rude when I dropped off my pre-paid package. I understand 10 minutes before close may be frowned upon, yet again, that's still 10 minutes of business, so the attitude was unnecessary. She slammed the scanner down on the counter, and could not fake anything other than a look of disgust at my existence. There were two other customers, at other registers, and one walking in the door, I was not going to be there past close anyway. She should look for another job, or learn to fake some customer service, because this is what UPS has representing them.
Bryan Snow: Been in multiple times for different tasks, always quick and friendly. Amazon returns are always super fast, they'll scan and grab your item if that's all you're doing. Notery service was quick, friendly, and knowledgeable
E Wise: This UPS store is a convenient location to drop off packages. The employees get you in and out quickly.
Katie Day: Best experience possible. Chris MADE my day. I no longer have a crippling fear of returning amazon purchases.
Dustin Kittle: Would not return an Amazon package due to the original Amazon box not being present. The package the product was in was intact and in like new condition.
Moses Silbiger: On Oct 18th, 2022 at around 2:38pm I had the so-called "manager" (if that"s a true statement and not a lie to "show off power") of this store (#15092733 East Battlefield, Springfield, MO)cowardly and unprofessionally hang up the phone on me.Basically, she was not assuming responsibility for a UPS mistake, who sent me a package back without my consent as I had asked my hotel. This UPS worker Chris basically and literally "played dumb" with me about my request, did't assume response-ability (ability to respond, aka responsability) for a UPS mistake, and abruptly and unprofessionally hanged the phone on me as I was talking. Is that a "Missouri" thing? I am all for quality customer service. I have travelled a lot but never got this type of mistreatment from branded, bona-fide companies. Is this ill treatment just because I have an accent and Missouri people are not so used to, or open to foreigners? Just because I got a bit upset and do not accept their B.S. response like other clients might do? Anyway, no possibility of dialog at all both with the hotel and with this so-called "manager" at UPS, whose customer service response was AWFUL! She needs to at least be given a chance to learn (or relearn) about how to deal eith people and how to work and behave in an international brand like UPS, which has fierce competition from DHL, FEDEX, USPS, and other medium size companies. This is actually very upsetting about UPS and makes me see the brand with disgust.Actually, this is the second time I have an issue with a so-called UPS manager. The other time was in Kyle, Texas, when I suggested them to install a cell booster on their store due to the very poor internet service they had for their clients to access their phones to accessamazon package returns. I was basically disrespected again, even if trying to help other customers. I wonder how do UPS chose or promote some of their managers (if they are truly so and not a lie to "show power")... Would it be based on their people skills, or only on technical, or "shark" skills?
Megan Wasilewski: Their customer service is great! Always quick and friendly for dropping off packages. Also just as nice and helpful on the phone. I called with a question about a package and she (Chris I think) was so sweet and able to help me.
Sharon Kim: A package came today and before I could get to the door the driver took the package with him to his delivery truck. The slip they left said I would have to pick it up at the UPS store. I have trouble walking so it takes time to get the door and I don't have a car to go get it but what makes me really mad is that I was not able to speak to a human! And I have instructions for my packages to be left at my door.. if it needs signed for they need to give people that are handicapped more time to get to the door and my neighbors know me and would sign to get my packages, Good neighbors help, but I should have been able to speak to a human when I called...
Callie Ann: Always very friendly and quick!! The manager there is awesome, she was working on her own this morning with a long line and she was so pleasant and efficient! 🙂🙂🙂
Karen: Friendly. In and out.
Brian Bingham: Mary is an absolute gem! She was quick and helpful in resolving an issue with an Amazon return. Top notch. Thanks!!!
Jordan H.: Chris at the store was very helpful when I needed a quick solution to a problem. I ship things here frequently and the staff is always quick and friendly.
Dave Tiptoe: Karen central warning, rude and tried to over charge me.
Sandra Berenbrok: I have mailed packages from here many times. The staff is always pleasant and helpful. I have also used their packing assistance and everything arrived safe and sound. I would like to thank the staff and I hope the owner of this Franchise appreciates his staff.
Trevor Mcginitie: Sorry for the confusion I hade the wrong company. Hope this helps the review's
Rachel Erdman: Had a great experience! Chris, the manager, was able to quickly and effectively print out and post several hundred pieces of mail for my organization, and also notarized a personal document for me! I was able to submit my order by email, and she called me to confirm everything was correct—really appreciate she went the extra mile!
hanna lyn: I've been to this location multiple times, as I live and work nearby. I have also used their notary before. Today was a very interesting experience because I was charged for their stamp and signature, which has never happened before. There was a couple of men that used the notary before me that were not charged. The book I have to sign had their signature and zero dollar amount right above my name. I was first lied to by the notary that it was a state law, which I know isn't true based on the free notary their before and the other businesses I've used. When I pointed out that she didn't charge the men, but she's charging me, her reasoning changed and said it was because they were independently operated. Business policy is one thing, but picking and choosing who you apply policy to is discrimination
J. S.: Good parking, clean store. This was my first visit to UPS as I normaly use the post office, but I was hoping to find a better way to ship. I was impressed with the associate who helped me today, Jordan. He had a great attitude and made the packing & shipping process quick and easy...what a blessing! Stress free, quick, great customer service, highly recommend this location.
Eric Sorlie: Fantastic service and commitment tot he customer. Wonderful people that are willing to help however possible!!

10. UPS Access Point location - Springfield

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· 1 reviews

3030 S Campbell Ave, Springfield, MO 65807, United States

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11. UPS Access Point location - Springfield

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· 11 reviews

1840 E Independence St, Springfield, MO 65804, United States

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12. UPS Access Point location - Springfield

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· 2 reviews

1220 E Republic Rd, Springfield, MO 65804, United States

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13. UPS Cargo - Springfield

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· 3 reviews

5140 W Cargo St, Springfield, MO 65803

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14. UPS Alliance Shipping Partner - Springfield

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· 1 reviews

2135 E Independence St, Springfield, MO 65804

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15. UPS Drop Box - Springfield

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· 8 reviews

1525 E Republic Rd, Springfield, MO 65804

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16. UPS Access Point location - Rogersville

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· 1 reviews

319 S Main St, Rogersville, MO 65742, United States

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17. UPS Access Point location - Nixa

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· 13 reviews

501 W Mt Vernon St, Nixa, MO 65714, United States

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18. UPS Authorized Shipping Provider - Ozark

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· 16 reviews

1791 W James River Rd, Ozark, MO 65721, United States

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