Best Telephone Company Springfield Near Me

jmeeaver6: I am a former employee at Protel Systems. In my 2 plus years with the company I was able to move into various leadership roles because of the thoughtful managers that were able to put their trust in me and mentor me along the way. The owners Shane and Kim Taylor are two of the best people I know and are always available for a quick chat about anything which is unusual for any business to have that level of access to the ownership team. Greg Pace, Mike Weisacosky and Jesse Cross have been with the business for over a decade and understand what it takes to make sure each agent is well trained, coached and developed to ensure they are successful in their roles. Great place to work and be challenged but even better people to work for.

Jonathon Wilson: I really enjoy working at ProTel and the atmosphere truly is one of the best atmospheres I've ever worked in. The people are friendly, helpful, and knowledgeable, and eager to resolve any issues that arise.

Mike Weisacosky: Great place to work. Great work environment, fun and friendly. I have worked here for 16 years and expect to work here for many more. The owner is compassionate and legitimately cares about his employees. If you work hard and work smart, you can earn a lot of $$$ here. You just have to have the drive to succeed.

Aaron Rushing: I have been employed at ProTel for over 7 years. I have honestly never worked for a better or more stable organization. The owners and staff are wonderful and I can't imagine myself not retiring from Protel.

Tim Moore: Great place to work. I've been here almost 20 years in various positions from the call center, to local cable install jobs. ProTel always strives to have high quality in everything they do.

LULIE POWER: We've used Protel for all of our business phone needs since the mid 90's.Customer service is second to non. 100% U.S. local customer service, and a personalized experience every time. They've recently completed for our company a complete phone system upgrade and the process was seamless. We never lost any business calls nor time during the switch from our old system (also by Protel).The team members we've worked with for our latest upgrade was Jenny, Sierra, Scott and Miss Bonnie. They make it their priority to "Make it Happen" to ensure the success of our business phones and internet.A truly hard working team that we trust as our invaluable partner in the success of our business systems. Thank you Team Protel!

Kelsey Lee: Love my job here at ProTel, the owners are the most caring people, and the environment is always uplifting & positive. Plan to stay here as long as they let me! :)

Jeffrey Walker: Took a new job!

Angela Taylor: Love this place!!💖

roy stump: Having John Bernard as an employee is a scary thought given his history and knowing he has access to Business’ security systems.

Kara Spinabella: Love it best job I've ever had.

Dwight Liu: They are misleading bordering on deceptive. They contacted our company claiming to be AT&T, but they are not. At no time did they identify themselves as ProTel System employees. They did have access to our AT&T records so they do appear to be authorized resellers of AT&T products, but that is not how to do business in my opinion.I am giving them 2 stars because they were polite and responsive.12/12/19 Edit. The initial contact was made by a ProTel employee who listed her title as "AT&T Executive Account Manager", no mention of ProTel. This person's LinkedIn profile says she is a ProTel employee, not an employee of AT&T. I believed I was working with the actual company, AT&T, not a vendor contracted by AT&T.I contacted AT&T and they said she is misrepresenting herself, that she is not an employee of AT&T, and she is not our Account Manager.I spoke to a person at ProTel. Initially, she would not say if she was an employee of AT&T. I felt she was evasive. She said she had an AT&T ID. She said AT&T assigned them to be our account manager. It was not until I asked her if she was an employee of ProTel that she admitted she was.To me, in my opinion, I feel that ProTel has made a conscious decision to represent themselves as AT&T to increase business. I would not have done business with a company called ProTel in Missouri. I am in Los Angeles. I feel that customers have the right to know who they are doing business with and that the omission of information in this instance is material.The reason that I found out that they were not AT&T is that the order had so many issues I found it hard to believe I was dealing with AT&T. We were told we did not need a site survey. If they had done one, they would have seen we already have AT&T fiber running all the way to our suite. We received a router that was set up for copper, not fiber. That order was canceled and a new router was delivered. The new router was set up for the incorrect type of fiber. Now we have two routers that cannot be used and a third that would have to be ordered.Along the way, my name was spelled wrong on one of the orders. An installer came in and set they could not do any work because the suite number was missing on the order. The ProTel person said sorry, I did not know you were in a high rise. A site survey would have told them that as would our address indicating 20th floor.Instead of trying to continue working with ProTel, I have decided to work directly with AT&T. I have requested ProTel void the contracts I have signed. AT&T agrees with my position and says the contracts should be voided. They say I do not even need a router.To be clear, I do not know ProTel. They might be a great company and the problems we have had with our order may not be common. I just think they should not try to pass themselves off as AT&T and should clearly state who they are.

Aimee Antrim: Very helpful and knowledgeable local business!

Dianne Davis Consulting: ProTel is great to work with! As a business owner, I've always great customer service from them. I bought a large Toshiba system from them for my office a few years ago and the Toshiba phones always work perfectly. They also ran a lot of network cabling for us, too. I recently downsized my business and they recently installed a voice over IP system (VoIP) and again experienced a super-friendly staff who were quick to answer questions and provide the training and support I needed. I highly recommend ProTel to any size business who needs a professional phone system.

Dorothy Loguidice: I wanted to get a cell phone so I called and spoke to Brandi. She was very pleasant and helpful in helping me decide which phone to purchase. The delivery was very fast. After the first bill came there was a charge that I didn't understand. Brandi was very helpful and straightened it out and when the next bill came I was given a credit. Bravo Brandi! A pleasure to do business with. Always receive prompt and friendly service when I call.

Jack Berkley: I would never do business with this company. The staff members are rude. Find another phone company because you'll be disappointed.

Gini Dick: Don't even apply. .The

Charley Bliese: I wish I could give zero stars.I can't recommend ProTel Systems & Supplies, Inc. at all.The company partners up with AT&T to place orders for cable, Internet, etc.... Long story short, I called to place an order and nobody would call me back. After a week my order was finally placed, but then nobody ever came to hook me up. After a couple of weeks of trying, including screaming and yelling, a manager told me that he didn't know if we would ever be hooked up and it wasn't his job to do so.I don't think Google is the first or best place when you think of customer service or a call center, but if you see this, please whatever you do, avoid Protel Systems and go somewhere else. The competition might not be the best, but it can't be worse than Protel Sytems.

Coconuts: Very rude people!! Mckayla called looking for someone else (wrong number) and we I asked who she was and why she called us she said they were a marketing company. I politely asked her to add us to their do not call list and she just hung up on me.

tatiana wagner: Love working here!!! People are awesome. Location is amazing.

Adam Dixon: I have dozens of offices using AT&T, Brightspeed, Mediacom, SuddenLink (or whoever bought them out this week), et al. Dealing with their collective support infrastructures is special cumulative hell--awful in new and interesting ways every week it seems. However, WON communications is always a pleasure to communicate with. They're always responsive, when you need support. They work very hard to make their product reliable keep it reliable, so I don't have to, and that is worth a lot to me.

Joe Tucker: Very pleased with service everyone is very friendly. Called on a Wed and had install done by Friday am. Installer Brad did an awesome job of concealing wires, was very knowledgeable and polite. Would absolutely recommend Won.

Aaron White: Very fast setup and great service. A+

brianna holland: Great service, very friendly staff especially Emily she was able to help us keep our service on until after Thanksgiving due to my check not hitting my acct in time to pay my bill before Thanksgiving. Highly recommend 👍

Rakesh Arora: Do u have any refer or commission based plan...if I will give u customers in ur area?

Jason Gaynor: Business internet service. My location is "blacked out" from getting service from anywhere besides City Utilities Springnet, which carries a 3 year contract. For a small office, it was extreme overkill. I contacted WON and they were recently able to provide service to my location. What a blessing!! Fast speeds, WELL ABOVE the advertised speeds with minimal jitter (ideal for VOIP). Month to month, no contract. So pleased thus far, thank you for the professionalism and skill in your install as well! Great, local people to work with who actually care. Thank you!

Blake Gray: I highly recommend WON Communications. Excellent service

Landon Saunders: Great internet company! Very helpful, reliable and fast! We’re able to stream on multiple TVs at once and play games as well! Thanks soooo much!

Alan Stocki: Finally an internet company that really cares about its customers! Thank you!

Keefe John: Support local small business!

David Williamson: Great provider. Love supporting local businesses, the true lifeblood of our economy.

Alex Beard: Your best choice when it comes to choosing an ISP. Nobody in the area comes close to their customer service and dedication to the end user. Extremely pleased with WON Communications 😁

Fallen family: You can't provide service to my house but you can provide service to your office. Big disappointment, there aren't any other decent internet providers in my area so until this is fixed then you get this one star

Jenifer Washer: Out of frustration I initially gave a less than positive review. But I must say they did everything to turn that around. The technicians they sent out worked diligently to get the service back up and running and it was a greatly appreciated

Jackie King: This is a great local company that helped the busy little nonprofit I manage finally get speedy internet and upgrade a badly outdated phone system. They were easy to work with, professional, and have excellent customer service. Highly recommend!

Mike Czinege: I own a home in the Lake Pomme de Terre area. Our mobile carrier is T-Mobile, so we have absolutely no network or internet service. WON Communications left a flier on our front door this Spring. I reached out and scheduled an installation in June. The customer service desk was friendly, helpful, and responsive. Installation was scheduled within a week. The technician was on time and very professional. Installation went smoothly and our internet service has been very reliable, and cost effective.I highly recommend contacting WON to compare their services. I think you will be impressed with their friendly and reliable service model.

Bryan Simpson: WON goes above and beyond to help their customers. 10/10.

Bob Vest: Had new roof put on, let them know was ready for the dish to be reset the morning of. Tech came out after hours that day to intall.

Libs: Worst customer service I’ve experienced. Waited a week and a half for service setup. Sent voicemails with no return calls. Very disappointed

Jamie Root: With the best customer service and response time, WON is the only Internet service for us!

Bibin Mathew: A good store.

Taylor Malam: The absolute worst phone company in existence. The customer service representatives are extremely rude and are quick to make you someone else’s problem. You’ll be transferred around until you give up. The prices are too high when considering the consistency of the outages. They do not explain changes made to company policy that greatly affect you.

Judy Lodwick: My Father recently went to an Assisted Living/ Memory Care unit. I placed an order over 10 days ago to have his phone switched to his new residence. They were to have done this on Monday the 22 ND. After multiple phone calls, being sent to the wrong department, speaking to representatives and Melba from " the President's Office" I still have gotten nowhere. I feel like my Father has been put on the back burner because of his age and Alzheimer's. He does have access to a phone after all at a nurses station. Did I mention my Mother passed on May 21st. So nobody from his Church, friends, family can reach out to him unless they call the nurses station.In my opinion this is a red flag and screams AGEISM... Look that up AT& T !

Nathan M. Prodell: I travel the country from coast to coast and this is by far the most consistent wireless service provider!

Robert Lincecum: This is not a store, just offices. It is not open to the public.

Nick Lastnamehere: Probably the worst internet in Springfield. Can’t even stream games from my laptop it is that bad. Price is eh also. Definitely better options here. I personally, will be switching after today.

Ryan Keeter: Great company

Javiere Benson: Well I am the new owner by Federal Law and so now all will have to comply accordingly to Federal orders now.

Professor Cobz: AT&T Best Entertainment company in the world! This location is not a retail location though

Groshawn Edwards: Best career move I ever made.

KittyKat Harde: Management/Supervisors are a bunch of jerks.

Jarred Gusoskey: Proud AT&T Manager at these Corporate Offices

Amber Lawhon: Very clean facilty