Best Telecommunications Service Provider Springfield Near Me

jmeeaver6: I am a former employee at Protel Systems. In my 2 plus years with the company I was able to move into various leadership roles because of the thoughtful managers that were able to put their trust in me and mentor me along the way. The owners Shane and Kim Taylor are two of the best people I know and are always available for a quick chat about anything which is unusual for any business to have that level of access to the ownership team. Greg Pace, Mike Weisacosky and Jesse Cross have been with the business for over a decade and understand what it takes to make sure each agent is well trained, coached and developed to ensure they are successful in their roles. Great place to work and be challenged but even better people to work for.

Jonathon Wilson: I really enjoy working at ProTel and the atmosphere truly is one of the best atmospheres I've ever worked in. The people are friendly, helpful, and knowledgeable, and eager to resolve any issues that arise.

Mike Weisacosky: Great place to work. Great work environment, fun and friendly. I have worked here for 16 years and expect to work here for many more. The owner is compassionate and legitimately cares about his employees. If you work hard and work smart, you can earn a lot of $$$ here. You just have to have the drive to succeed.

Aaron Rushing: I have been employed at ProTel for over 7 years. I have honestly never worked for a better or more stable organization. The owners and staff are wonderful and I can't imagine myself not retiring from Protel.

Tim Moore: Great place to work. I've been here almost 20 years in various positions from the call center, to local cable install jobs. ProTel always strives to have high quality in everything they do.

LULIE POWER: We've used Protel for all of our business phone needs since the mid 90's.Customer service is second to non. 100% U.S. local customer service, and a personalized experience every time. They've recently completed for our company a complete phone system upgrade and the process was seamless. We never lost any business calls nor time during the switch from our old system (also by Protel).The team members we've worked with for our latest upgrade was Jenny, Sierra, Scott and Miss Bonnie. They make it their priority to "Make it Happen" to ensure the success of our business phones and internet.A truly hard working team that we trust as our invaluable partner in the success of our business systems. Thank you Team Protel!

Kelsey Lee: Love my job here at ProTel, the owners are the most caring people, and the environment is always uplifting & positive. Plan to stay here as long as they let me! :)

Jeffrey Walker: Took a new job!

Angela Taylor: Love this place!!💖

roy stump: Having John Bernard as an employee is a scary thought given his history and knowing he has access to Business’ security systems.

Kara Spinabella: Love it best job I've ever had.

Dwight Liu: They are misleading bordering on deceptive. They contacted our company claiming to be AT&T, but they are not. At no time did they identify themselves as ProTel System employees. They did have access to our AT&T records so they do appear to be authorized resellers of AT&T products, but that is not how to do business in my opinion.I am giving them 2 stars because they were polite and responsive.12/12/19 Edit. The initial contact was made by a ProTel employee who listed her title as "AT&T Executive Account Manager", no mention of ProTel. This person's LinkedIn profile says she is a ProTel employee, not an employee of AT&T. I believed I was working with the actual company, AT&T, not a vendor contracted by AT&T.I contacted AT&T and they said she is misrepresenting herself, that she is not an employee of AT&T, and she is not our Account Manager.I spoke to a person at ProTel. Initially, she would not say if she was an employee of AT&T. I felt she was evasive. She said she had an AT&T ID. She said AT&T assigned them to be our account manager. It was not until I asked her if she was an employee of ProTel that she admitted she was.To me, in my opinion, I feel that ProTel has made a conscious decision to represent themselves as AT&T to increase business. I would not have done business with a company called ProTel in Missouri. I am in Los Angeles. I feel that customers have the right to know who they are doing business with and that the omission of information in this instance is material.The reason that I found out that they were not AT&T is that the order had so many issues I found it hard to believe I was dealing with AT&T. We were told we did not need a site survey. If they had done one, they would have seen we already have AT&T fiber running all the way to our suite. We received a router that was set up for copper, not fiber. That order was canceled and a new router was delivered. The new router was set up for the incorrect type of fiber. Now we have two routers that cannot be used and a third that would have to be ordered.Along the way, my name was spelled wrong on one of the orders. An installer came in and set they could not do any work because the suite number was missing on the order. The ProTel person said sorry, I did not know you were in a high rise. A site survey would have told them that as would our address indicating 20th floor.Instead of trying to continue working with ProTel, I have decided to work directly with AT&T. I have requested ProTel void the contracts I have signed. AT&T agrees with my position and says the contracts should be voided. They say I do not even need a router.To be clear, I do not know ProTel. They might be a great company and the problems we have had with our order may not be common. I just think they should not try to pass themselves off as AT&T and should clearly state who they are.

Aimee Antrim: Very helpful and knowledgeable local business!

Dianne Davis Consulting: ProTel is great to work with! As a business owner, I've always great customer service from them. I bought a large Toshiba system from them for my office a few years ago and the Toshiba phones always work perfectly. They also ran a lot of network cabling for us, too. I recently downsized my business and they recently installed a voice over IP system (VoIP) and again experienced a super-friendly staff who were quick to answer questions and provide the training and support I needed. I highly recommend ProTel to any size business who needs a professional phone system.

Dorothy Loguidice: I wanted to get a cell phone so I called and spoke to Brandi. She was very pleasant and helpful in helping me decide which phone to purchase. The delivery was very fast. After the first bill came there was a charge that I didn't understand. Brandi was very helpful and straightened it out and when the next bill came I was given a credit. Bravo Brandi! A pleasure to do business with. Always receive prompt and friendly service when I call.

Jack Berkley: I would never do business with this company. The staff members are rude. Find another phone company because you'll be disappointed.

Gini Dick: Don't even apply. .The

Charley Bliese: I wish I could give zero stars.I can't recommend ProTel Systems & Supplies, Inc. at all.The company partners up with AT&T to place orders for cable, Internet, etc.... Long story short, I called to place an order and nobody would call me back. After a week my order was finally placed, but then nobody ever came to hook me up. After a couple of weeks of trying, including screaming and yelling, a manager told me that he didn't know if we would ever be hooked up and it wasn't his job to do so.I don't think Google is the first or best place when you think of customer service or a call center, but if you see this, please whatever you do, avoid Protel Systems and go somewhere else. The competition might not be the best, but it can't be worse than Protel Sytems.

Coconuts: Very rude people!! Mckayla called looking for someone else (wrong number) and we I asked who she was and why she called us she said they were a marketing company. I politely asked her to add us to their do not call list and she just hung up on me.

tatiana wagner: Love working here!!! People are awesome. Location is amazing.

Adam Dixon: I have dozens of offices using AT&T, Brightspeed, Mediacom, SuddenLink (or whoever bought them out this week), et al. Dealing with their collective support infrastructures is special cumulative hell--awful in new and interesting ways every week it seems. However, WON communications is always a pleasure to communicate with. They're always responsive, when you need support. They work very hard to make their product reliable keep it reliable, so I don't have to, and that is worth a lot to me.

Joe Tucker: Very pleased with service everyone is very friendly. Called on a Wed and had install done by Friday am. Installer Brad did an awesome job of concealing wires, was very knowledgeable and polite. Would absolutely recommend Won.

Aaron White: Very fast setup and great service. A+

brianna holland: Great service, very friendly staff especially Emily she was able to help us keep our service on until after Thanksgiving due to my check not hitting my acct in time to pay my bill before Thanksgiving. Highly recommend 👍

Rakesh Arora: Do u have any refer or commission based plan...if I will give u customers in ur area?

Jason Gaynor: Business internet service. My location is "blacked out" from getting service from anywhere besides City Utilities Springnet, which carries a 3 year contract. For a small office, it was extreme overkill. I contacted WON and they were recently able to provide service to my location. What a blessing!! Fast speeds, WELL ABOVE the advertised speeds with minimal jitter (ideal for VOIP). Month to month, no contract. So pleased thus far, thank you for the professionalism and skill in your install as well! Great, local people to work with who actually care. Thank you!

Blake Gray: I highly recommend WON Communications. Excellent service

Landon Saunders: Great internet company! Very helpful, reliable and fast! We’re able to stream on multiple TVs at once and play games as well! Thanks soooo much!

Alan Stocki: Finally an internet company that really cares about its customers! Thank you!

Keefe John: Support local small business!

David Williamson: Great provider. Love supporting local businesses, the true lifeblood of our economy.

Alex Beard: Your best choice when it comes to choosing an ISP. Nobody in the area comes close to their customer service and dedication to the end user. Extremely pleased with WON Communications 😁

Fallen family: You can't provide service to my house but you can provide service to your office. Big disappointment, there aren't any other decent internet providers in my area so until this is fixed then you get this one star

Jenifer Washer: Out of frustration I initially gave a less than positive review. But I must say they did everything to turn that around. The technicians they sent out worked diligently to get the service back up and running and it was a greatly appreciated

Jackie King: This is a great local company that helped the busy little nonprofit I manage finally get speedy internet and upgrade a badly outdated phone system. They were easy to work with, professional, and have excellent customer service. Highly recommend!

Mike Czinege: I own a home in the Lake Pomme de Terre area. Our mobile carrier is T-Mobile, so we have absolutely no network or internet service. WON Communications left a flier on our front door this Spring. I reached out and scheduled an installation in June. The customer service desk was friendly, helpful, and responsive. Installation was scheduled within a week. The technician was on time and very professional. Installation went smoothly and our internet service has been very reliable, and cost effective.I highly recommend contacting WON to compare their services. I think you will be impressed with their friendly and reliable service model.

Bryan Simpson: WON goes above and beyond to help their customers. 10/10.

Bob Vest: Had new roof put on, let them know was ready for the dish to be reset the morning of. Tech came out after hours that day to intall.

Libs: Worst customer service I’ve experienced. Waited a week and a half for service setup. Sent voicemails with no return calls. Very disappointed

Jamie Root: With the best customer service and response time, WON is the only Internet service for us!

Bethany Campbell: I highly recommend Tritel to any person or business looking for communication needs. Excellent customer service, great products and very trustworthy! Looking forward to continued business and support with them

Viacheslav Nikitan: Trustworthy and reliable, can absolutely recommend this company to work with.

Alexander Lysenko: Very-very competent and responsible support team. Good time-reaction. Reliable staff. Recommend them.

Michael Ormsby: Awesome people to work with. They are always up front and go the extra mile to provide a great service. You can tell they care about their clients.

Kimberley Ansted-Webb: You won't find a more knowledgeable and experienced staff to handle your business communication needs. You can feel confident they have your best interests in mind. I highly recommend Tritel Communications to any business owner looking for the best in business and technology management solutions.

Gorgeous Khan911 (Tony K): Knowledgeable and Reliable.

Dima Danchuk: My company has been working with Tritel and Scott for more that 10 years. He solved tonns of problems for us. I would like just to say thanks for all the help and patience!

Sally Georgeson: Very attentive and responsive company regarding support. Every single customer appears to matter to this company. We've been working with Tritel Communications for over 7 years and they provide high quality professional products and services. I recommend them highly.

Hawkeye00021: Having worked directly with Tritel for nearly 10 years of my life (from a client) I can say they are a great company. I don't know what is up with these negative reviews but if it comes to it the owner will stay up all night with you if there is a serious problem and sometimes if it's not so serious. It is not hard to contact them if you dial the correct number and their prices are solid considering their offerings.

Joey Caldrone: Called to get internet and their phone number Just goes to some guy named Scott.

Jonathan Lorence: Excellent company to work with! Very personal, down to earth, willing to bend over backwards to help. I highly recommend.

Karina Gentry: Absolutely the worst company for support or notifying your company of when they have issues that effect your web site or emails. Plus or companies website received a virus through them and we were never notified until we specifically asked what was going on and then we had problems with our site and emails ever since. I would not reccomend using them at all... plus other customers are more important, and was told so by the General Manager.

Charity Burkholder: CKC is a great company to have as a client! Their team is always kind, friendly & professional. Most of our interactions are mainly through email & they are always very prompt in their replies. On the off chance I do make it into the office, I am always greeted with a friendly smiling face at the door.

Michael G: Awful company.

Allana Brayfield: Critical:Professionalism,Quality,ValueCompletely disrespectful and unwelcoming. Had a complete disregard of other people. And fired someone just simply because he wasn’t liked. He did is job well and worked hard. Firing someone because others don’t like them is completely unacceptable.

Brittany Lawson: Critical:Professionalism,Quality,Value

Lanette Doherty: Friendly people and they do and awesome job

FIDEL HERNANDEZ: The room was clean and inviting. The front desk was very helpful.

Tim snyder: I'd put a lower star but they dont have that option. These people are very rude. They have no professionals working for them at all. I filled out an application online with experience attached to it and they said I had no experience. How dumb can you be. Going to college is experience!!!!!!!!!!

Lisa Farmer: Harmony House has worked with CKC Data solutions for several years and they have always provided outstanding, quality services. They installed the data cabling in our new facility and were able to meet a tight timeline and do an excellent job. Since then, they have continued to be very responsive to our cabling and technical needs. We love working with Brent and the rest of the team!

Angela Lupole: Slow service! Constantly lags

Josh Ryan: Wow. I get internet for maybe an hour at a time. Cannot seem to even get more than 89mbps. Even with the IP add-on. How is this a thing? I suddenly remember why I have had my own internet for years before I moved. Should be investigated for “providing” a service that doesn’t exist.

Scott Chick: I've been waiting 6 months to be connected to their high speed fiber service and the garbage they have me on now is a joke. My tv is hardwired into the router and it still constantly lags. Called for service and told they can't get someone out until nine an noon tomorrow while I have to go another night without tv. Service is so bad I wouldn't refer them to an ex.

l_Pete_l: Great internet company to work with. Service and customer service is 10 star. They are limited on the speed but in our area they're faster than any other.

Alpha Romeo: Their lousy setup at my apartment complex has nuked the ethernet in port on 5 of my routers. They claim it isn't their hardware, but the only place I have to plug in my routers to is THEIR ethernet port in my wall which is connected to THEIR switch. They refuse to pay for any new routers, and refuse to accept responsibility for THEIR faulty equipment. DO NOT USE!!! YOU GET BETTER CUSTOMER SERVICE USING YOUR MOBILE CARRIER'S HOME HOTSPOTS!!!

Robert Lane: I wish my review referred to the service or connection but sadly, their customer service and response is so poor, I'm not sure I would ever give them a chance to become our provider.Net Vision was somehow contracted to provide Fiber to the City of Fremont Hills back in October 2021, what they did was provide a constant headache. During the initial install in Oct, they not only tore up landscaping on several homes backyards, including mine, but they also cut through 4 homes Irrigation lines. Mistakes happen but they knew they cut thru some of the lines and simply ran their Fiber under the irrigation lines ! April comes around and we are back pressure testing our lines and of course our yard begins to flood, the sprinkler heads don't come on and several have been completely crushed by their trenching machines. Contacted Fremont Hills manager who put us home owners in touch with the Net Vision sight supervisor Tyler, nice guy but apparently works for a tool. Tyler and his team said they don't so repairs of such magnitude and suggested to have the line repaired by an Irrigation company and have them submit the bill directly to them or be reimbursed; what a nightmare.Took 6 hours to dig up my back yard and properly replace the 4 different sections completely cut through, not to mention the 5 sprinkler heads that were crushed. Submitted pictures and the invoice as suggested and 3 weeks later, still getting the run around by the Boss "Steve". How sad that it takes a bad review on Google, a formal complaint with the City of Fremont and a BBB review just to get my 412.00 reimbursed, but here we are.Know what to expect with this company when you plan for good service and fair practices, it may not be as simple as it should be.

april kontak: I am a Joplin customer and recently had my first experience with NetVision customer service. Any time i called, i was immediately greeted by an actual person who could quickly access my account. I was treated with kindness and respect throughout the process. Each team member I spoke with was wonderful. The agent who came out (he had to drive an hour each way) was incredibly efficient, knowledgeable, and thoroughly explained his solution. Absolutely fantastic service. Thank you!

D McMac: Devin, the Net Vision technician did an outstanding job getting us hooked up and online today. We just moved into a condo and have been without TV and internet for over a week. Devin really knows his stuff! We really enjoyed how he worked so efficiently and answered all our questions. To Net Vision: Devin deserves a raise!

Creative Wearhouse: Updated April 26, 2022:At first NetVision was great. The speeds were quick and consistent. However since initially signing up I have had 2 different times where the internet has went down for lengthy periods of time. The first time it took a week .Right now it's been down since the 23rd and they are having to come back tomorrow to work on it again, putting me at 4 days without internet service. I am self employed and work at home. Each time the internet goes down I have to use my mobile hot spot. The work I do causes me to burn through the months maximum data (before being throttled to dial up speeds) in a days time. The last time this happened I was told that someone cut a cable while mowing. Not sure why the fiber cable isn't buried.I could have signed up and had Quantum Fiber installed and running by now. I want to stay with Netvision because they worked hard to provide fiber services to our neighborhood when no else would do it. However if this isn't restored tomorrow, then I'll be signing up with Quantum. I like Netvision and would continue to support their business...but I can not go without internet when it effects my job.

Jessica Ingels: Net Vision has been excellent! The customer service is great and super helpful, the techs that they send out are quick, respectful, knowledgeable of their job, and the service has been very reliable.I highly recommend them!

Ryan Ingels: Easy to get in contact with if need be and great internet service. I haven't had a single problem with Net Vision.

Bryan Reagan: Have tried calling multiple times now, and all I get is hung up on after exactly 2 sec. It would be understandable if it was another business, but an ISP can't have internet phones if their service is going to go out... The company asks to call them in response to my review, but again there is no service line that is usable.

Friendly 316: I kid you not. This company is literally the worst provider ever. I can barely watch movies on anything due to my internet going out constantly. I can never play online games due to always being over 200 ms. This is why your company is going to go under. 3

Alex What: It’s best to call multiple times until you talk to someone who actually knows how to help

Travis D. Schilla: I am genuinely not convinced that this is a real company. I cannot explain how many different employees I have spoken to and the wildly different stories I’ve heard from each of them about what the problem is, how to fix it, details of appointments, etc. We are approaching 2 weeks with the same problem that should be an easy fix. Appointment 1: no show. Appointment 2: showed, but didn’t know how to fix the issue. Appointment 3: no show. Appointment 4: it’s anyone’s guess. If you have any other options whatsoever, save yourself the aggravation, lost wages from taking off work & not having internet to work from home, literally hours wasted on the phone, and general tomfoolery, and just pick a different provider.Follow up edit:I spoke to the Operations Manager and he seemed to take this seriously. I appreciate the follow up, and hopefully this will not be an issue in the future. While I stand by my review, I think it's fair to mention that the company follows up on issues when you raise it above the customer service level.

Becca Williams: Please don’t use this company!!! They are HORRIBLE. Jeff Johnson is the worst!

Mike B: Good luck if you ever have a problem. You will get the runaround on the phone, and God forbid if you ever have a problem on the weekends.Totally not worth it, this is one of the most fly by night outfits I have ever dealt with.

Brad: If you’re looking for a provider that has outages multiple times a week, look no further Netvision will provide that for you.They updated our internet to be faster and after multiple outages they informed me that the part the upgraded to is known to break on them. Real intelligence over there using faulty parts

thats wack: Helen Keller’s eyes work better than our internet.

Kim Goddard: I have no idea how this company stays in business. The internet is the worst I've ever had the displeasure of using. They have constant outages and every time it takes days to restore. After it's restored the connection is so bad it only works less than 5 mins. I wish my apartment complex would consider another company. For now we are using another company and paying for it independently. So much for internet included in rent!

ronald sexton: Work for the company good place to work