Best Smart Car Dealer Springfield Near Me

Seigfred Samala: A friend of mine had an earlier reservation for a U-Haul Truck at a different location that we felt was very sketchy side of town, and so we were driving around and googled U-Haul authorized locations and found this place. Long story short, the manager/owner was very helpful at canceling the other reservation and was very pleasant and helpful to get us going. Highly recommended!

Joshua Williams: The man that runs this u-haul service was probably the most helpful individual I have dealt with in a long time. He was nice and helped us with the issues we had. Thank you.

Morgan Gipson: I am so happy with my car, the service and the deal I got. Definitely would recommend.

Jessie Meyer: This was my first time buying a car from a dealer and it was a surprisingly easy experience. I’d looked around a bunch of different places and was stressing about their prices and procedures for a solid month. I finally found the cutest Mazda at Smart Choice and went for a test drive. Kevin was very upfront, personable, and understanding! He definitely went above and beyond to help us with the process.It’s been a little over a month and I’m as in love with my new car as ever. It wasn’t in perfect cosmetic condition but we got a good price and she runs great! I definitely recommend this place!

Jeff G: We found Kevin to be honest and fair, and no pressure or trying to talk up the car. Our daughter is very happy with the car she got from Smart Choice. The car was in outstanding condition, a real find, and at a good price. It basically sold itself. Kevin made no promises as to whether anything would go wrong in the future, as anything could happen to any car with higher mileage such as this one, so one needs to take negative reviews concerning future problems with more than a grain of salt. Smart Choice will be our first stop for future needs.

jermaine dennis: Excellent customer service very honest upfront he cares about his customers put customers first before anything else

Cheri Virella: We test drove cars from 11 other car lots looking for a car for our daughter. All we could find was junk cars and lying sales men. We came to smart choice auto feeling defeated and very disappointed.To our surprise we finally found the perfect car. The condition was as it was advertised "great shape". They had no problem with us taking it to a mechanic to have it checked. The mechanic said it was in great condition. And the best thing is, it was the least expensive car we had drove in the last 2 todays.

Tora Jones: Very friendly and great service.

Bonnie Jean: Thuis is why I was hesitant about going there, but my husband talked me into it. They lied to me on a number of levels and now my car won't get serviced. I will take it elsewhere and have it done. Not happy with this place at all.

Drral WRid: Very cool staff very helpful

gary Prom: Bit of a drive but the staff was very nice. Bigger car selection than the ones by my house. And the cars were in better shape.

Melanie: Came here so my guy can cairn some paperwork for his vehicle. He decided to look at the vehicles on the lot. Well…I ended up test driving several of them and decided to trade my vehicle for a smaller one. Alicia DuBose is awesome!! I didn’t realize I would get approved. I am happy with my purchase.Side note - I miss my minivan. LOL!!!

Jackie Rapp: Great but didnt tell me car was wrecked

Mason Price: Love how Heyden, was so nice an made me feel like I was instantly apart of the Car-Mary Family! Heyden should definitely get a raise. he’s the best deals man I’ve had the opportunity too meet an I would 100% recommend this place to any/everybody who is in need like we were. Also Andrew who closed us was also very nice an explained in detail an even answered all my questions. Love the Place, Love the People always a 10/10

John White: Thank you to the gentleman who helped us today. You told me my wife was rude and I'd never get a good deal with her around. She found me a 2017 with the same miles for $10,000.🤣

Diane Freeman: Heyden and the rest of the staff was wonderful. I found the perfect car. Transaction was a smooth process and financing was easy!

Terry Eisenberg: I was a pleasure doing business with you all

Brittney Powell: Alicia was great to work with. She was very patient with all of my kids and helped us get the perfect car in our budget!

Jimmy McKnight: Very easy and fast

James Harper: The people there are great and you made my life better thank you 😊

Jessie Blackburn: I got the best car I’ve ever had thanks to Alicia and a few others at car-mart. I love my car and they are some amazing people there I definitely recommend going there for your next car!!

bri routh: i honestly wouldn’t go to this location. the lady’s upfront we’re so rude and they wouldn’t even let us test drive a car. i would recommend you take your business to Car-Mart south they are super friendly there.

Dwight Wamsley: Hayden...and asst.mngr and tall blonde dude that closed the deal wer awsome! Got my 2nd car from there.....the car is sharp! Nothing but the best car buying experience! Thanx guys!

steve larson: We have been trying to find a vehicle and after visiting several locations we found the truck we wanted and the customer service we expected, Alicia, Andrew, Chase, John, Cody, Miss Denise, and all the ladies up front. We are so very happy with our new Ford truck❤️🚛 and the awesome customer service that we have already been spreading the word to our friends and family whom are looking for a vehicle, to go see Car-Mart in Springfield North!!

Phil Julo II: Went to 3 dealers and didn't get approved. Went to Springfield America's Car Mart and Marianne Rudy got us into a car and helped us get insurance online. Go see Marianne Rudy at America's Car Mart in Springfield Mo. Today...

Robyn Barnett: Alicia is an absolutely amazing woman and so helpful!! Love you guys!!!

Eva Herring: real eficant

Teresa Galloway: Omg I never seen a person put his all into helping to make sure that you drove off with something His name is Heyden Fennell is a very kind and generous person I give him five stars

elizabeth wells: Great customer service and they listen to yor wants and needs I love them.

Michael Cotter: Marriane was awesome answered all of questions all the up to management so nice they us coffee and while we were there thx so much

keyon young: Great costumer service, very friendly and there good to work with💯🚦

tifani lobb: Teresa Davis was our car rep today. She was nothing but helpful an pleasant the entire time. She worked in OUR best interest an not in hers. She took her time to look over the cars with us to find what best suits our growing family and just over all was on top of everything! We’ve used carmart in the past and have had two different reps and Teresa out did them both! Carmart got five stars because of her service! Thank you Teresa!!

Stephanie Jamsky: Teresa was fantastic she was super friendly and super sweet to my son she went way and beyond always kept a smile I will be definitely coming back to see her and would recommend her to everyone and anyone

MizzMidnight: I have gone to this place for around 8 years , and I always feel welcomed in this place , they are very helpful and very friendly , they work with you in any situation and I have been through many of them being a customer with them , I went through a divorce they worked with me , I went through and accident they worked with me , and even helped me with payments , like helping lower them for me to help me out , they always listen to you and try and help you out the best they can , they realize everyone's situations are different and they try and work around things , so if you are looking for good vehicles at fair prices, please go check them out

Itz John: Do not buy from them very shady company once you buy a car any problems with it is your responsibility and they halfazz mechanics and ontop of that tracking device which is privacy invasion after the vehicle is paid off they re-activate it buyers beware. Very biased.

Roger Martin: Teresa, was a gem to work with. Extremely patient with me. 100 percent would recommend her. I will buy another car from.R. Martin.

Dylan Taber: Had a blast. Teresa the sales associate was awesome and went head over heels to help her customers. 1000% recommend!

Josh Gress13: Teresa was amazing!

Matt Copfer: 😎👍💖

Matt Hudson: 👍💖😎

Robert Caples: Great Service and always there to help!

Griffin Family: Horrible experience, I put 6000 dollars down on a Nissan Murano and everything was going good for the first week which just so happens to be the time you can take the car back. Anyway they told me to they would loop in my sales tax as part of the deal and I would have to come back in ten days to get the check, well I waited thirteen days and went to get it but, no check, they said we will figure out what happened and give me a call when it comes in. I waited seven more days went in and the same thing happened this time though they said it was a mistake on their part and it was going to cost me 2000 more dollars on the loan to fix it. I fixed that and waited ten more days now my temp tag are expired there is going to be a penalty when I get it tagged and still no check. I wonder who is going to pay the penalty or the ticket if I should receive one. So far a few words come to mind lazy, incompetent, and greediness. Would NOT recommend this place to my worst enemy.

Charles Lowe: Wouldn't buy from this place, employees lie to customers.

Michael Whitaker: When I bought my jeep wrangler they were so nice and they worked with me on achieving my dream car. I know there's a lot of shady places to go in Springfield. These guys are the real deal. Very profeshaianal they will bat for you if you are a serious buyer. I don't know about other Car Mart dealers I cant speak for them.

Ann Hickson: It was the best place to go for a 🚗

Tank Er: I almost have to some it up as eh the employees was lovely but it seemed to take forever to get into a vehicle and leave I had down payment and everything I needed to drive off in new vehicle Marianne helped me and the process with her was quick and easy but after I was done with her it seemed like forever for them to process my paperwork i got there at 1145am I didn't leave Car-Mart until 430pm I understand it takes time but 4 and a half hours to get into new car when I'm a repeat customer and I have money in hand is a bit much

Lonnetta Cooper: Teresa was great. But the rest of the staff left a lot to be desired.

Melissa Burnett: Had a great experience looking for just the right new car. Reth and Stephen were extremely helpful and knowledgeable as we test drove several models. They are completely committed to going above and beyond to deliver 5 star customer service second to none. This is the only place we will ever buy and service our cars. Thanks Reth!

Misty: Had a great experience here. We saw they had this 2020 Outlander and decided to drive the 2 hours to test drive it. We loved it but it was just a little out of our budget. They worked with us and were able to get it to a number we were comfortable with! Steven was our salesman and he was just fantastic! Super kind and so great with our 3 year old! Thanks again for everything!!

Billy Cannady: Can never get them on phone in service dept, act as if they are being bothered when you go in. I believe they have no idea as what service is other than take your money

nicole ayres: Elite has serviced my sassy girl as recommended for the past 200K miles and 5 years. They have taken exceptional care of her and me through the years. They took care of me as a loyal customer when something was missed in an inspection and caused additional damage, even on a high milage vehicle. Though I am heartbroken to be sending my dear and deeply loved Irene to a new home, I am thankful for the service I’ve received through the years and being treated fairly for my loyalty. Thanks guys and gals and hopefully I’ll be back with with a new German love child one day.

Ernest Mcafee: Fine

Cameron Hamilton: I have purchased my last three vehicles from Kenton Ice with Elite Mercedes. He and Reth are the best to work with. I won't go anywhere else to buy. My last car was a Traverse Premier they found me, so they will work hard to find whichever vehicle you need. 💯 % recommend Kenton Ice as your salesman. No pressure, just a good guy who wants to help.

Mike Mathis: Excellent customer service. In and out in a few hours.

Ken Hempen: we took our GL450 in to have a service B, we also had a check engine light on. They did the service B but could not fix the code on the check engine light due to not have parts that would have to be ordered. Yesterday the GL show that we need to have the Service B done in 600 miles. They never cleared the service code. I have never had issues like this at any Mercedes dealer from Chicago to Tulsa. They also would not provide us with a car while we were there. I found out from a family friend that he to had a very bad service experience at this dealership. I would not recommend this Mercedes Dealer service department.

Bonnie Dahm: We were EXTREMELY happy with our first purchase from this dealership.We will be back when we need another car!We were treated with courtesy and respect.Steve was our salesman. He and the rest of the sales team are second to none!

LeeAnna Howell: I may not have bought a Mercedes, but I sure was treated like someone who did. Kenton took really good care of me and my husband buying our 2018 Spark. He makes buying cars feel like the best decision you'll ever make. Super easy to work with!! Friends, family, or strangers will all be well taken care of by him.

Claudia Delgado: Chulada de camioneta me enamoré!..

Tammy Sherrell-Shortt: I had the worst customer service experience ever! My daughter's car went in for a "Service B" that is recommended by the dealer. We live near Table Rock Lake and their policy is they have "no loaner cars" for their clients (my dealer offers loaners, so it is stilla thing...even post Covid despite what they say). She spent the first night at a friend's house bc the car wasn't completed and at 4 p.m. the following day, she was informed her car still won't be ready. I called the service dept and asked if there were any options (since it is 4:15 and I would need to drive an hour and a half to pick her up). Jason was irritated and rude and when questioned why they didn't know earlier in the day so we could make arrangements told me "we don't make enough money for the hassle this work is" Quite honestly, what they charge is their business and their recommended service lists...I"m not sure how that was my fault or problem. I was not only speechless --but dumbfounded to find out that Jason is The Manager of the Service Department. I would warn anyone used to a luxury car dealership to NOT go to Elite Automotive Group to buy a car or have your current car serviced if you value your time and expect the very baseline level of customer service. You will not find it at Elite.

D Eversoll: Always a wonderful experience

Ashley lewis: Very disappointed how I was treated by 2 different employees Keri and Danny both very rude and unwilling to help I’ve been in customer service for years and would never treat a customer this way!

Ryan Holiday: Friendly staff!

Wayne Griswold: Simply the best. Kenton treats us like family. Always a pleasure.

Nathan Reynolds: Clay and Jason did a great job with our GLE. Great communication and my car was spotless upon return. Reth’s team did a great job with helping with a loner vehicle.

Yeain Ahn: Decided to go to the dealership so mechanics who see mercedes day in and out could tell me why my car squeaks & if I need anything major replaced during a B2 service.Paid about $600 for an oil change, fluids, and filter changes. Still don’t know why my car squeaks and they told me the car seems fine. Another option was to come back another time on a weekday when maintenance mechanics are there instead (I went on a weekend since I live 1.5 hrs away), which is not possible for me.Staff was very nice and courteous though, and lent me a vehicle as I would be stuck for 4 hours. I’m not sure if they have the best mechanics? Will need to go see others and find out the reason for the annoying squeak

Jaspal Dhanoa: Jason and Clay are the most wonderful people you’ll ever meet and they take great care of your car. Had all 3 of my Mercedes serviced here over the past 6 years and never had any issue.

Tori Tramel: Do not, I repeat, do not go to this dealership unless you want to get scammed by the finance office. They sold us an MPP silver extended warranty that doesn't actually cover anything. We were told that it covered the parts related to the items on the list when in fact, unless its the very specific item and only that part fails, nothing is covered. Additionally, if the part fails later on it won't be covered because the other part is considered to be a "pre-existing" issue that could have caused that part to fail.This dealership seems to barely recondition a car (surface things seem only to be repaired) and then they sell you a useless "warranty" which won't cover any of the issues that inevitably break because they do a slapshod job in fixing up the car just to sell it.

Ronda Anglin: Easy and stress free

Trish Widener: Charlie was extremely nice and very helpful

Reagan Bliss: Wonderful easy experience!!!

Reba Doty: I'm so happy I went to Never Say No auto! They got me in a nice new car very quickly, and they were incredibly friendly and not pushy at all! I felt very comfortable the whole time, and they made sure I understand all the paperwork before signing anything. I'm in love with my new car and I couldn't be happier with my experience!

Randy Coy: Mike and Jay will HOOK. YOU. UP. They’re awesome.

Tyler Masters: After a few bad car lots never say no treated me better than any dealership I have been in so far.

Mathew May: Charlie helped us out the second time we came up there. We went 5 years ago and got a Ford fusion and loved the help. My wife came to get a Chevy Trax and he helped her out

Lora Martinez: Mike, is awesome!

Britt Clinton: Charlie was awesome and made buying a new car an great experience.

Chris Murray: Great friendly staff. Would recommend this place to anyone and everyone

Mike Burkett: At all times the staff was professional and did everything they could do to make everything work out so the car could be bought.

Trucking Divas Rock: My Mercedes engine blew up on a Friday after work. I was so worried about how I was going to get to work the following week. The next day I went online and found your website. I messaged to say I was coming to look at SUVs. Your staff members were polite and very helpful. You all told me the documents I needed and I came prepared. When I decided on the vehicle I wanted, the transaction was smooth and easy. I left that day with my 2018 Ford Escape and I love it. Thanks so much for getting me back rolling.Dee Sova

Melissa Araisang: Great staff . Everything went great . Im looking forward buying another car there in the future . If you need a car i recommend mike . He's a nice guy and he knows his stuff . 5 stars to mike

Brad Barham: Quick and professional. Thanks again!

Mark Jenks: From start to finish this was a great experience. Our needs were listened to. And a solution was found.Great expeience all round

Rebecca Curtis: Charlie is the best!

Patrick Holmes: Went to try to finance a car and these people wanted a $12000 down payment on an $18000 vehicle

John Kashirsky: Mike and Jay jumped through hoops for us! Great rate and made it easy for us to drive away

Dorothy Hamrick: Charlie was absolutely great to work with! He helped me get the car that I have always wanted! The whole crew was very friendly, and professional! I would definitely recommend anyone to Never Say No Auto for vehicle purchasing options!

Barbin Looney: We had a wonderful experience at Never say No Auto. Charlie, our salesman and the team worked with us to get us into an amazing vehicle. One that we never would have thought we could get. If you are looking at buying or needing a car, we strongly suggest Never Say No Auto.

angala thomas: Went in looking for a SUV he help guide us to get the best deal we could very pleasant experience DeWayne was very good at looking us in the eye when he was discussing things with us and you simply get a look in the eye and a good hand shake deal thank you DeWayne for the good buying experience and the suv

Winter Dennis: Dawayne did a great trouble haven’t had any troubles with my car super greatful for my car recommend them to anyone.

Bryan Ramsey: Nice place. Friendly people!

Itzzz_mee19: Great service, friendly staff. Dewayne was very nice and help us out to get us off the lot with our Acura tlx. Highly recommend for anyone searching for a car or truck.

Savannah Lung: Excellent service. He helped get my husband into the car he loves and was so helpful and nice throughout the entire process. Would recommend 417AutoLand to everyone looking to buy a car.

Eric Hand: Great people to work with and willing to find you a good deal and to work with you

Jeffrey Stafford: Just purchased a Subaru from Dewayne at 417autoland. One of the easiest salesmen to deal with, he made us feel like family. Easy buying process and can definitely tell they care about their customers. Definitely will be doing business again.

FOSTER TV LLC: BEWARE THEY DONT WANT YOU LOOKING: We like to go look at cars on the weekend when the business is closed. This way you can actually look in piece. We are in the market for 2 cars. Went Sunday by this lot to take a peek. Loud alarm goes off stating it is private property leave immediately and we are being filmed. Very scary for our daughter 5. If this is how they treat prospective buyers we will go elsewhere. Maybe your alarm should say welcome you are being taped. Take a look and come back.Like

Marissa Kerns: Just bought a 2010 Mazdaspeed3 today and the process was very quick and easy. DeWayne did an amazing job assisting me through the process and explaining to me what he fixed before I paid for it. HUGE shout out to him for doing this and being honest. Thank you again!

Miles Tompkins: My Brother bought his first "new to him" truck today! 2013 Yukon! DeWayne was ABSOLUTELY AMAZING! I wish there were more folks like him in the car selling business. He made the process SUPER SMOOTH...VERY FRIENDLY. This will be where I go to, and send all Family & Friends to. Just an over-all great experience!!! Thanks DeWayne! 💙

ANBU8 DashTheFlash44: Dewayne was super sketchy and honestly I’m glad we didn’t get a car with these people because he kept lying about the information we were giving him. He puts on a nice guy act but he’s the complete opposite. Anything and everything I would tell him he would flip around and say something different. Avoid this dealership at all costs!

Cascy Cossey: Great place! Awesome people! Super helpful even after the sale...they made sure every concern was addressed and taken care of and everything went super smoothly. Would definitely buy here again!

Richard: Great service! Super helpful. I drove 7 hours for my vehicle and they had me pre approved and out the door QUICKLY!

Rich Izard: I bought a truck from them in March. Within 24 hrs of driving the vehicle the check engine light came on. I notified Bruce he told me to bring it in and they will fix it. I ended up bringing it in 4 different times each time I was told it was fixed. It is still having the same issue I haven't even driven this truck 1500 miles and now I have to get a new engine for it. I have tried to contact Bruce about it since April and still no response.Here is an update! I called the dealership the next day after I left this review and I spoke to the Manager Dewayne he told me that the owner saw my review and wasn't happy I left this review and that if I hadn't left the review then he would of fixed the problem. Now I am stuck with a vehicle that has a bad engine and will cost about 6000 to fix.

Bea Hatcher: I want to shout out to anyone looking to buy a decent used car.. If you're tired of getting the short end of the deal at places, call Glen! He's at 417Autoland.com He worked for days to help my daughter get into a great car at a great price!

Elijah Lourcey: Not going to go into full detail here but they’re great. They sold me a car when no one else would and have worked amazingly with me through some difficult times. It’s hard to find business that care more about their customers than just money and these guys really do. They’re understanding and go above and beyond, whether you’re buying a car or still paying on one that has been totaled. Thank you to Leo, Monica, and Glynn. Have bought a car from them and will buy my next through them when the time is right. Great people, service, and attitudes! 10/10 would highly recommend!

Amanda P: After a verbal and written agreement to buy a camper for a set price and establishing a time for pick up and payment, the camper was sold out from underneath me 5 hours later. I was never given the opportunity to conduct business with the individual, but dealt solely with Leo, the manager at 417 Autoland. He messaged me on Facebook Messenger and confirmed the acceptance of my offer, and when I called him this morning, he verbally agreed to it, the sale, and a pickup time of 4:00, Monday, April 27th. He never asked for or indicated a needed deposit. Had he requested one or advised one would be required to hold the camper, I would have provided one today. The business owner then sold it out from under me for a different price, claiming it was his own personal property. When I was contacted by Leo this afternoon, he advised me it belonged to the dealership owner and he could do whatever he wanted with his own personal property. The camper was listed through 417 Autoland, and it was listed through 417 Autoland's Facebook page, which is where I found the listing. All contact was made with 417 Autoland through the Facebook Messenger App, until I called this morning. When I tried to establish an earlier pick up time on Sunday, Leo advised me that it was being sold through 417 Autoland and they were not allowed to conduct sales on a Sunday. But when it came time to advise me of it being sold to someone else later today, it became the personal property of the business owner.

Ronald Groves: Big shout out to Leo at 417 Autoland! Almost 3 months ago I was in the market for a car. I asked my Facebook friends for recommendations and the first one was 417 Autoland, so naturally that was the first place I tried. I know that I should've shopped around, but Leo offered me a great deal! The 1st place I went, the first car I looked at, a 2013 Toyota Corolla, and I was sold.... I took a risk and I don't have any regrets. I love this car! Thanks Leo! You're an honest guy and I appreciate you! I've already recommended 417 Autoland on several occasions, and I will continue to do so.....

Brian Monahan: I purchaced my new Mercedes from them a week ago. The process was more than fair. The deal they gave me was better than I could have imagined. I recommend these guys to everyone. Leo was wonderful to work with. They have a top notch staff. I could not be happier!

Rachel: Leo is very kind and a honest sales man. I bought my car for a reasonable price and when I bought the warranty ( I suggest you dont because they wont pay or fix anything even when it is within the contracts conditions) and he personally helped me fix my car. Every single staff worker there has great customer service and has that extra touch of personal friendliness. I have been ripped off at other places and I finally found a honest car salesman. 10 out of 10 recomend!

Dion Brickey: Great experience! The staff was very professional and nice! I would definitely do business with them again.

Raj Gandhi: Very professional and kollin help us out !! It was very easy and simple transaction!! I think he made it look very smooth !! Overall I will always recommend CarMax !! For your vehicle purchase or selling vehicle

Neo “OneBug” C.: Very professional and clean place.

Shannon R Dugger: I wanted to sell my car instead of letting a dealership offer me less on my car which was only two years old and in tip top condition.CarMax offered me an excellent price to buy my car.The salesman was friendly, professional and efficient. I was only there an hour. In and out.Will use CarMax again.

K. Fon Huang: Easy, no hassle way to sell your car

Matt Bobbitt: Sold my Hyundai to CarMax yesterday. It was a really easy process and Andrew made it seamless.The store is always clean and the staff is friendly. I am nor a person who likes to haggle. We really appreciate how upfront they are with everything. Buying a vehicle from them as well.Great experience selling our old vehicle to CarMax!

Charlotte Hatch: This was our first CarMax experience. We paid shipping for a Kia Sedona to come from Mobile, AL to Spfld, MO. After over 2 weeks of waiting, and multiple attempts at contact to find out when the vehicle would be ready to see, we finally visited the vehicle in person. We had dual appraisal and test drive appointments.Interior and exterior had not been detailed at all. We could see the exterior had been "washed" but it looked more like a garden hose job as dirt and dust was still evident in midline streaks all around the vehicle. The inner frame where doors open and close also had dirt on it so our family got dirty getting in and out. We could not open the the back hatch to inspect the cargo area and lay down 3rd row seats due to the vehicle being parked so close to the parking pole.Upon inspecting underneath we saw the van possibly had a slow oil leak or oil was spilled when doing the oil change but we saw no signs of a spill under the hood, leading us to believe it was indeed a proper oil leak. This should have been found and corrected properly before it was available to customers.An oil leak is a huge deal in our book and detailing is standard, even in the used car industry.Tires were old and should have been replaced with something that had at least half tread left. My family also noted many scratches on the exterior. Two were deep and could have been filled.Test drive was fine but the obvious lack of care for the vehicle overshadowed everything else and only one adult drove. At that point, it was just a comparison test since we knew were were moving on yet had not driven a Sedona up to that point, and we knew we would not be making a purchase due to possible mechanical issues.For the price point, we expected better. For the positive reputation CarMax seems to have garnered, we expected better.Washing, drying & detailing and proper mechanical review is basic care. Making certain customers can enter & exit a vehicle without getting dirt on their clothing is non negotiable. Ensuring the vehicle can be opened and inspected from all angles is paramount.CarMax had a golden opportunity with us and they missed the mark.Overall, our first experience with CarMax was disappointing. We certainly are not eager to do it again and have shared with our family and friends our poor experience.The one bright spot was the salesman or customer specialist. He was courteous and kind. He took time to speak with with each family member, pulled out chairs for us, engaged in proper small talk that felt natural and was down to earth. He didn't push and we left feeling sorry for him with so much personal potential wasted working at CarMax.It is not his fault the company is not concerned about quality vehicle care.

Ritchie Mayes: This establishment was clean. Cleanliness is a major for me. The service rep was friendly and accomodative. The atmosphere was very relaxing. We were able to purchase the vehicle we wanted. Additionally, the service representative helped thoroughly with the financing options.

Araca Norris: There was a mistake made on offer. Hunter worked with us and got everything done. He was very knowledgeable and helpful. Would be happy to work with him again.

Mike Dodds: I sold my recently deceased wife's car of CarMax. I am 80 years old and almost completely deaf. I don't communicate with the public very well and didn't want to go through the trouble of trying to sell it to an individual.Selling the car to CarMax was fast, and painless, plus I felt they gave me a fair price for it!

Chance Hendrix: Messed over my buddy buying a car here. Unless you live local I would definitely avoid this place.

Eric Bein: Easiest experience I've ever had selling a car, and absolutely the best experience I've ever had in a car dealership. I was in and out in 45 minutes.

Ganns: Over priced car and trucks no customer service we never talked to anyone just keeped waiting

James Justice: I went in to get a quote on my car and they were very quick and professional….

Judy Schneider: Chris was a great person and we're very glad we went through y'all we will be sending y'all customers and we will be a return client

Shonda Sappington: It was very pleasant and fast. I love my vehicle and Preston was awesome!! I just received my refund because the vehicle was missing a feature. So completely satisfied. This is my second vehicle through Carmax and I love it!!

Donna D. Austin: We can not say enough good things about CarMax, Springfield, MO. From the moment you drive into the very clean parking area and walk through the main doors and into super clean main area you know this is a FIRST class place. You are greeted warmly and quickly assigned an employee to help you look for a vehicle and/or appraise your vehicle. We chose to buy from another provider and to sell our vehicle to CarMax. This is second time we sold to CarMax. They are very, very professional. We are well pleased.

Brian Wright: The team in Springfield, MO was first rate. The representative who helped me sell my car, Hunter McMahon, was extremely helpful and patient. The quote process was simple and there wasn't anything that I felt, in hindsight, that was being left out of our conversations nor was missed. I would return to either sell or buy a car. There is no reason for anybody to not go to CarMax in Springfield, MO.

Brent Hildebrand: Car I purchased keeps giving me problems service department was at least helpful. But the car kinda sucks.

Teresa Perez Cortez: Is nice places