Best Car Rental Agency Springfield Near Me

Jazmine Force: Do not use this company. Pay the extra $20 for another company it will save you in the long run. I was told by an employee I was required to have insurance. After reviewing the contract when I got home I saw I could decline. I called, left voicemails, put in tickets, and emailed stating my situation and to take off the insurance. I was being reasonable stating I should have read it closer while I was there and will pay the first day. However, on my vacation, I am trying to reach put to someone to remove this and nothing. When I return the car, I am told that’s not the verbiage they use. When in fact, I specifically asked if I was required to add insurance because I know my car insurance covers rentals and was told yes. His lie cost me $125. They refused to own up to and fix their mistake. Use another company.

Jason Porter: I was charged $350 extra for a "loss damage waiver" on a car booked through Defense Travel. This is extremely unusual and something I would never look for. Usually I am verbally asked if I want to add coverage and will always decline. The government self-insures vehicles and has contracts with these companies for fixed rates. Even in the many times I have rented a car with Avis/Payless, I have never had this happen because it simply is not necessary. Customer service stonewalled me, and the manager (Loren Davidson) sent back an invoice with the charge in tiny fine print saying that I initialed it, so he won't remove the charge. They tacked this on after two days of massive winter weather that caused my flights to be delayed for 12 hours, and knowing it was a government rental. I can only assume that the Avis employee figured I wouldn't scrutinize the invoice. She was correct, I guess. Absolutely the most deceitful experience I have had with a rental car company and I will never book through Avis again after dealing with this.

Brent Black: Yikes, I would highly recommend to steer clear of this place. Wish I would've researched their reviews prior to completing a priceline deal.

Miguel Stolsmark: Horrible place to rent from they don't know how to operate a business and if they mess up its still your fault charged me an additional 500 dollars to drop off the car after I request to drop off somewhere else and they putid drop off in same location and they wouldn't fix there mistake wouldn't recommend this place to anyone ever better off walking where you need to go they need better business skills and intelligence

Mark Billingsley: Charged me for refueling vehicle after I filled it up myself. No one ever inspected the car with me before or after. I had to fill out my own form showing gas and mileage. Lady had me sign off on no damage to the vehicle before I drove off but never came out to the vehicle with me. Do not do business with this company!

Ryan Van Orden: Was quoted $430 and told the insurance was $50. Got home saw $1100 charge. Said the insurance was per day and there is nothing they can do about it. Maybe be a bit more clear with your contract. I should have read more so I am partially to blame. Swindlers

Ian Lindop: Booked a rental through Orbitz for 3 days for $176, after my trip I was charged $277 more from Payless. I've been contacting Orbitz and Payless for nearly a month and still no refund. Every time I call or, email, I receive a response that says it should process in 3-5 business days. Still nothing, and, to make matters worse they are refunding the $176 not the $277. I feel seriously cheated by this company, but I haven't the energy or time to keep fighting them. After 2 hours on hold with Orbitz, they just said that its the rental company that overcharged and has to process the refund, not Orbitz. If I had one free time in a time machine I would come back 2 months ago and stop myself from booking them.

Roy Bethel: The service that I received from both the Springfield, Missouri Payless car rental office and the corporate office is so poor I do not see how they stay in business. A one star rating is more than they deserve .On April 1, 2021 I rented a car through the Payless web site. When I arrived at the Springfield, MO counter they ask for my credit card for which they could charge any incidentals. Without asking me they charged me for the car a second time. They only told me this when they handed me the rental papers. They said my payments from the corporate office had not come thru to their system and I would have to contact the corporate office to get my money refunded. That’s when they told me they were a franchise and it was my responsibility, not theirs to contact corporate. Another counter lady heard the conversation and called corporate and she was assured they would refund my money when I returned the car. This did not happen. In the weeks to come In the process of trying to get my money refunded the Springfield office told me I must get resolution from the corporate office and the corporate office said I had to contact the Springfield office. After many calls I reached the Springfield office manager, he refused to do anything to help, told me it was my problem. When I asked to speak to his supervisor he said that was the local owner and their policy was that no one could contact the owner and all issues had to go to him. When I told him I wanted to complain about him, he said I could send the issues to him and he would review but would not send to his supervisor. After many phone calls to the corporate office I was told they would put in a claim for me.. I asked to talk to a supervisor and I was told they did not have one and refused to give me any phone numbers. I asked for a phone number to the claims department and that was also refused. Every time I called I got a different person and a different story. On June 9th I finally got my refund. Is this the quality of service you would expect from a national corporation or the type of service that you would rate as acceptable??

LaToya Trowell: Was double charged, still haven’t been able to get in touch with anyone for my refund. Definitely wouldn’t recommend.

Denise Gleason: Complete rip off and fraudulent companyWe paid through travelocity and then billed again for 680. Through payless . Tried to call three different times and got three different numbers to take care of it which nobody has been able to help me so now I'm just going to call my bank and do a charge back this is a total fraud company

Jake Conner: Pushy salesmen and always try to upsell you and sneak in tons of charges.

Melissa Thomas: Worst company ever. Car was great but before you accept the keys to your car make sure to look over all the paperwork before leaving. They like to charge you for services that you didn't agree to and then threaten to ruin your credit because their salesman lied. Refused to refund. Worst place ever. No wonder no one was in line to get a car from them. I am editing my rating because after speaking to the main company my issue was resolved but I don't recommend using the location at the airport where the rude manager Loren operates.

Jessica Lawhon: We reserved a car almost 2 weeks in advance and they didnt have it available when we go to pick it up. Then they told us they would upgrade us for free and charged us 20 more for the free upgrade. Since we were leaving first thing in the morning we had no choice but to deal with it. Then we find out they charge 30 for a toll convenience fee no matter the price. We maybe have 15 or less in toll charges. They told my husband at the counter he could call and pay the toll place before we get the bill to avoid the fee. Called them the next day to find out that was a lie.

Judy Medders: I had a great experience with Payless rental cars. We received the same price was as was quoted online when we reserved our car. Jeff was very kind and efficient getting us into our rental and Yvonne was equally kind and efficient as we returned our rental. We we will use them again.

Tanner Rambo: Never, ever, ever use this rental car company. Any form of travel, up to and including a pogo stick, would be preferably to the horrible experience you will receive with this company. Deceptive pricing, faulty systems, inept/rude employees. I cannot stress this enough, go LITERALLY anywhere else.

Riaz Ma: Bad cars , Bad service

Rebecca Pham: I would give a ZERO review if possible. Our rental car had broken down bc of a corrosive battery we had called hertz customer service and they told us that we did not have to refill the rental car and just go to this location to exchange cars. When we arrived the employees insisted that we had to refuel the car or we would be charged for fuel knowing that the car was defective and would probably not start again. My husband took the car to the closest gas station to refuel and, of course, the car did not restart and when we asked the hertz employee what we should do they said “oh you have to call road side assistance again and have them jump start your car”. The next day, after this whole ordeal, we went to return the rental car and they still charged us for gas! When we called they stated they had not charged us for gas and would only refer me to the customer service number. DO NOT RENT FROM THIS LOCATION. The employees are rude, unhelpful and disrespectful (esp Peggy and their manager).

Stephen Pustai: I am extremely disappointed in Hertz, super polite staff, but above and beyond that, a worthless experience.I rented a Tesla with them thru Uber, big mistake. Upon explaining that I needed the car till June 18th they gave me a vehicle where the tags expire the last day if May. Top it off after over 8 hours (total time, not includong the last hour, dealing with their service department) trying to figure out why they keep sending me info saying I need to bring it back as it will not auto renew, while the staff keeps telling me other things, both mind you were incorrect.Brought it in to swap it, per their customer service. Nothing will change and all will be resolved they said. Lies! After half a day wasted trying to get it resolved the resolution was to cancel my old reservation and create a new one...already being charged for a late fee, a second deposit now having $500 total tied up for who knows how long.Tried to rent a gas vehicle instead, they tell me they already overbooked them and can't help me, how nice that you overbook your vehicles screwing more people, sweet. No compensation for my time, no sympathy, no nothing but the vague offer of a $50 voucher for a future rental (from their service department nothing from their local office), NO THANKS! I won't ever be renting from you again, and if it wasn't for needing it for Uber i wouldn't keep this one.This has been handled awfully, taking up much of my time with no concessions, compensations or anything. Oh they said in a week, MAYBE, I could come back and rent a gas powered car, but I'd have to go through all of this yet again. No thanks!FYI, after finally reaching someone in their service department, another hour wait, they said I'd have to talk to the issuing office, refused to help, refused to escalate, and hung up on me. Service here is top notch. If you have any other options for rental vehicles, go there as you won't get much from here, aside from polite staff.

Paul Anderson: Great place to rent a car ,peggy does a great job ,good employees.

MrPJ Vernon: Booked online refused at the pick up point.

Live To Fish Tv 3000: Very Friendly and excellent service!!!!

Dennis Arasa: Easy in, easy out! Very helpful.

Roger Bowers: VERY Professional n Polite Employees. I Recommend them

Dennis Pittman: A good car for the money. I don't understand why minivans cost 3 times as much as a full sized car.

Cole Hinkle: The manager was extremely unhelpful. After picking me up from my scheduled location an hour late (called 10 minutes in, and then again 45 minutes later) I was brought to the location where they would not give me the car I had booked.

Scott Maasen: I've never reviewed a car rental place before, but have been to many and I really enjoyed the experience here. Quick, professional, and seemed genuinely happy to see me and to assist.

Jason Harlow: Great place but the shuttle from the Airport was crazy! 90mph over potholes all the way. I'm 3" shorter then I was because my spine has been crushed.

Brenda Archer: Seem to be really nice people. Ford rented me a vehicle to drive because my truck was in the shop.

Tony shirley: This place is a joke

Sean Fitzgerald: Very friendly atmosphere

Jason WhatsInaName: Had a steering issue with our rental vehicle the day after we picked it up- we were able to bring it back and swap it out immediately and even got upgraded at no additional cost. Great service.

Jim Gibson: I had an excellent experience at this Hertz location. The service was stellar. When I arrived to pick up the rental car it was ready and clean. The staff was courteous and efficient. They went over the car with me and explained what to do if a problem occurred during the rental period. The car performed perfectly and I would definitely rent from this location again.

Ken Hamm: Excellent

Sarah Jones: Insurance company sent us here while our car was being repaired from being rear-ended. we had the rental for over 3 weeks. When our car was ready we were told to leave the rental at the repair shop, and someone would get it back to Hertz.2 days later we get a"'courtesy'""call saying we smoked in the car and they were charging my card $400. I did not smoke in that car, I don't even smoke. They accused me of lying. Very bad ending to using this rental car company. Who was in the car after we dropped it at the repair shop? Would not recommend very rude.

Brandon Campbell: Booked a rental a week in advance, showed up and they only had an suv. They wanted me to pay more and didn't offer any remedy for their systems incompetence. Spent $25 to Uber there for nothing.

Katelyn Bookout: Picked up the car and it was dirty, there were ashes in the car, someone else’s papers who rented it last were still in the glove box. The proceeded to say we smoked in the rental and he could “totally tell”, the man at the front desk is younger and is absolutely rude. Will never rent here from again.

Brian Cassity: Enterprise always does a great job! Thank you to Steve and Christian for your excellent service!!!

B_ Mock: Great staff, no problems extending our rental needs. Deposit returned within 48 hours. 😁👍✌️

Krystal Deville: They always take such good care of us

Heidi Maddox: I made a reservation online and when I went to pick up my rental car they were out of cars and claimed they called me to let me know but I didn’t hear a word for them. Luckily I was able to find a rental at rent a Toyota on sunshine st, I’d highly recommend them enterprise is a big no for me

Alfred Gareau: No rentals one way! Made it very difficult for me to go home! Had to leave my things behind because they said they had no cars!

Sarah Garrison: Got a rental from here. It's the best Enterprise I've been to so far! They were very caring and informative. If I ever need or want a rental again, this will hopefully and will be the spot to always stop at.

Brad Haeffner: Very friendly service, picked me up at work, gave us a nice Lincoln Nautilus

DOit TOit: Manager on duty was very helpful. Corporate doesn’t allow after hours drops anymore, so be sure to get your surprise extra day comped. I will likely come to this location from now on.

Matt Hudson: ☹️

只GR: Love the Sunshine St (Springfield MO) location. Always great service and clean comfortable cars!

Nikolai Neal: Quick and easy process!

Corey Barker: These folks are great, always helpful, and work to make sure you have a great experience with them. Highly recommended!

Randell Burton: Quick and easy people to work with, saved a couple hundre bucks going through enterprise over other rentals

Brian J. Madison: The staff went above and beyond to accommodate all my needs. Highly recommend and would use again!

Mrs. Jones: Worst customer service I’ve had in years. Go to Hertz, Avis, Alamo or Budget over any of this companies locations.

Jayme Correia: Very very nice cars! INCREDIBLE!

Strawn Wisdom: Yeah, super rude front counter guy. Not sure his name, but he made a couple sarcastic comments to me while I was trying to figure out a ride to the place to get the rental car from them. “Ugh, you should have used the other location it’s five minutes closer than we are… but whatever, I’ll rent you a car” You know like the tone stays professional, but the words are absolute jabs? Yeah, that was this guy… ”well, thanks for calling me back” because I forgot to call him back… not a fan. Enterprise has been good to me in the past, but I think I’ll avoid this location in the future.

Amanda Hammontree: Really nice guys.. just sweeties. : ) and they make it super simple, quick, and easy. West Sunshine is my favorite, I must admit.. and its bc the guys there, seem to be just a little more friendly and a tad sweeter/kinder.. for sure!

Joanna Vankleek: Terrible rude and unprofessional . I let our insurance know not to ever send anyone there and really they don't deserve any stars.

Kristin Rainey: If you like condescending people who take no accountability for anything.. this is your place!

Lamar C.: I extended my one day rental to three days. I was less than 1 hour late on my return. (48 mins.) It would have been around 30 mins but there was a line to return vehicles. They billed me for an extra day and added coverage on my extra days. The Dollar Rental site clearly states anything less than a one hour and thirty minute late return will not be billed an extra day. I called to dispute the claim and they were unwilling to stand by their own policies. DO NOT USE DOLLAR!!!

Eddie San: Dollar, Thrifty and Hertz are partnered in this airport and all three are awful. Not a single representative is at their counters. Operation hours are 0700-2300.

Shelby Braddock: Charged us almost $200 in hidden fees. Called customer service to figure it out and they were rude and unhelpful.

Taylor Dye: I rented a car through this company at the beginning of September. I paid over $300 initially for the car. At pick up, I was informed of two charges that I would be paying: the loss and damage waiver and the insurance package that I chose to cover the car during my rental. I was not given a contract or anything and I trusted that what they were saying was what I was being charged for. At drop off, I was given my receipt and had extra charges on there that were not disclosed. I was charged over $200 for an “underage driver” fee that was not mentioned to me at the time of pick up. And the $300 that I initially paid was not credited on my receipt anywhere. I called twice last night and the lady was very rude to me over the phone and would not put me through to a supervisor. I called again today and the supervisor told me that I could not be issued a refund because “I acknowledged those fees when I signed” but an underage fee was not mentioned to me and I did not know I was signing for an underage fee. This company will steal your money and tell you that there is nothing that they can do about it. If you are needing to rent a car for a trip, I would recommend renting through a different company and spend the extra bit of money and avoid having money stolen from you in the end.

Santiago Loveland-Flores: Whole Bunch of hidden fees. Do not recommend

Chris Dalio: Do not recommend. Make sure you take pictures before and after, beware of fraudulent fees. Do not let them know you took pictures, instead of normal damage, I got a $400 for smoking when nobody smoked in or near the car. Pictures cannot prove smell. Employee (George) actually told me they add fees to see if they stick. You cannot disprove a smell. Will never use Dollar, Hertz, or Thrifty again.

Shawna Aubrey: Charge 400 bucks for a cleaning fee!! I asked to dispute it and they threatened to put me on a "do not rent" list. They refused to work with me whatsoever. Do not rent here!

KL W: Terrible experience all the way around! My daughter rented a car in April for a pick up the 28th of June. She and her whole family flew into Branson_Springfield MO airport and she was told she needed to provide her Social Security # as well as a credit check *and* an additional deposit of $500.00. This required *2* round trips to the airport to pickup everyone and a huge delay all the way around.Today another family member flew into Branson-Springfield MO airport and was told the SAME THING! Unacceptable to say the very least!Terrible customer service and a terrible policy.DO NOT USE THIS RENTAL AGENCY!!!

Staci Bailey: I wish they had no stars to choose. The men behind the counter think they are high class people. They are rude. Don't ever go here.

Jason Curtis: Probably best to change your name from Dollar rental to most Expensive rental. Definitely more costly then it’s competitors, waste of time for their requested prices.

James Bates: If your looking for a car for your vacation. U would suggest going elsewhere and paying a little more for your rental. I booked a car for our Branson trip over the 4th weekend. I booked it online and also paid online. Only had taxes to pay when I picked up my car. I went to pick up the car and was went through their whole speal about the rental and car blah blah. I handed them my debit card just to be informed that in order to use a debit card they needed to see my flight itinerary. I drive semi for a living so I didn't fly into Springfield. Since I didn't fly in and didn't have a credit card they refused to honor the rental reservation I had made. I will never rent a car from ANY dollar car rental again.

Alexandria Coultas: I am giving a 1 because I could not give 0 stars. My husband rented my large family an SUV to get us around during our trip to Missouri. After our long two flights with 3 children we looked forward to picking up our rented SUV and getting to the hotel after a long day of travel. Once we arrived at the airport rental car station and waited in line for a while we were repriced to get to the counter to get out car, once my husband got to the counter he was informed that or car was given away. We were apologized to and offered a mustang for our family of 6. I will never EVER use this company again. This was inconsiderate and unprofessional. We pre paid for a service and it was not provided...

Stevie Kuenz: I had a reservation at 7am when the desk opened. I was not helped until almost 7:45am because no one showed up at the desk. This is unacceptable. No business should be ran like this when you have a reservation.

Brandii Pendergrass: I was treated very rudely two separate times during my rental car experience. I thought maybe the first time the guy was just having a bad day so I just blew it off. When I dropped off the vehicle, unfortunately for me the same employee was there and he again was extremely rude and unprofessional. I was charged an extra cleaning fee even though the vehicle was cleaner when I returned it because I actually washed it and cleaned it out (which was not done and there was a note in the car that pretty much said “sorry we couldn’t clean due to weather” which is understandable, but then I get charged a cleaning fee? Honestly I wish I could say that I was surprised, but after the way I was treated, I am not. I have reached out to corporate already (which is something I don’t do, but I think poor actions should have consequences) and I paid a good amount of money for the vehicle I rented so it’s completely unfair to be treated so poorly for literally no reason. I wish I would’ve taken pictures but I honestly didn’t think anything like this would happen. I hope no one else has the same experience.

Will Stokes: I rented a SUV for 3 days. The staff member told me that they only had one available so I took it. When I examined the vehicle it was not clean, there were items left in the SUV from other renters. The exterior was covered in dirt and there were scratches on both sides of the SUV. While driving, I noticed that the service sticker was out of date. I tried calling customer service the next day and I was placed on hold for 40 minutes until I decided to end the call. This was only my second time using dollar. I am not sure if I am willing to use them again.

Lolita Carter: It was so beautiful

D C (Calderon Family Weddings): Quick easy and friendly service.

Tammy Mosher: They upgraded me to a SUV which had good traction when it got icy outside.

Clyde E Wilkinson: Nate helped me get my car rental squared away and ready to go in no time. Even gave me 1 up grade, which I appreciated. Roberta took great care of me on my return as well. They were both friendly and helped me from the beginning to my return. A+ for kind helpful service..

B. Y.: Not happy with my rental experience from Dollar Rent a Car at the Springfield/Branson National Airport. When we arrived we were told that the credit card had to be in the drivers name. There was also an additional charge per day if you wanted a second person to be able to drive the car. Was also told that the credit card (the one in the drivers name) that you used at the time of pick up was the one that had to be charged. At the time of drop off we were told we could put the charges on a different credit card ( another person that was traveling with us, not the driver). We also informed the associate that the out side of the car was not clean when we picked it up (especially the rear hatch and the windows). He told us the reason was that due to cold weather they couldn't wash the cars, but the day we picked the car up temperatures were in the 50's. The associate at check in must not have been familiar with all of Dollar Rent a Car policies. the only reason I gave it 2 starts is the SUV that we rent was nice and we didn't have any problems. If there are other options I won't be using Dollar Rent a Car again.

NATHAN ROMINE: I reserved a car at this location through Priceline. I was guaranteed a “full size car” with the description saying that it would be a Toyota Camry or similar. When I arrived, I was told they had an electric car for me. I explained that an electric car would not work for my needs, so, they refused to honor my reservation. Loren, who is completely incompetent, was downright rude. I will never use Avis rental car again.

laura benz: Rude!

Patrick Stull: Beware of this location. I have used Avis a lot in my life, but this has to be the worse Avis location ever. I rented a car from here on 06/01. After having the car for only an hour I returned it because I didn’t need it. Lindsey the lady who helped me said that they would still probably charge me for a day. Instead she charged me 259.08 for an hour. After calling corporate they even said that I shouldn’t have been charged that amount since Avis has an hour rate of 59.00. So now it’s a wait game to recover my money. Beware of this location and check your charges because they have some shady employees working here.

miller welds: Good service in and out with my rental in like 15 minutes

Matt E: Bad experience with their manager

Danny Cordova: So yesterday 5/23/23 I reserved and prepaid for a medium sized SUV (Kia Sorento or similar) which was $423.19 for the time I needed it for, so when I received my confirmation it showed a compact SUV (Chevy Trax or similar) for $423.19, and I went back and looked at the original Sorento it showed $481 something I have a screenshot of the original Sorento and the price!! so I chose to chat and got a Fernando and he asked for my confirmation number after giving it to him twice he told me that that number was for another customer which I knew was a lie then I called the Sunshine office in Springfield MO and as soon as I said I had just reserved a vehicle online I got hung up on so I called back and was told that they couldn't help me so I called several more times and they didn't answer the phone by then I was questioning big-time so I called corporate office in New Jersey and they did change my vehicle to the original Sorento but did not charge the original price so I excepted since they would charge $50.00 to cancel which in itself is a scam, so thought I would search for reviews and I feel kinda dumb for not doing that in the beginning but I had done business with Avis in the past and no problem so after reading dozens of reviews which the majority had one star only because you can't rate it any lower I Lost $50.00 and cancelling my reservation because I figured after reading all the people's reviews about being charged for $9.99 per gallon for gas and several other items that was not agreed on by the ones who these people gets there paycheck from !! I chose not to lose more than $50.00 bucks of my honest earned money.I've got my conscience clear !!Danny.p.s. the same confirmation number that I gave Fernando was used in all other dealings including cancelation no doubt in my mind scam alert : don't bother telling me you are sorry,, sorry is an action not just a word. Show me don't type it out.

Jennifer Current: Super nice folks! Gave me a discount at the counter!

M Hartman: Had a great experience at this location. Used the Avis website to select a car class and prepay well in advance of the trip. Arrived about 20 minutes early to go over paperwork. They had multiple cars in my class available and let me select which one would work best. Went over the paperwork and had no surprises.I suspect a lot of the problems from reviews are people who rent through a 3rd party site and/or do not read the paperwork and just sign everything. I was asked about insurance but declined because it is provided by my credit card and my personal insurance as a backup. Paperwork listed fees for gas, tolls, etc but you have to actually read these things. Avis deals with a certain amount of risk when they give car keys to a stranger, so it makes sense that they want to check my credit and make sure my credit card has MY name on it.My experience should be typical of what you should expect. I don't think I have ever rented a car before and am certainly not in any type of loyalty program with Avis. I am just a random person who needed a more reliable car for a trip and Avis delivered. I highly recommend going through the actual Avis site. They are the best priced option I found and it wasn't even close. Even Avis at the airport is higher.

Leya Sternberg: Our car rental was canceled and we never received a refund.

Chad Walworth: The best place to rent a car in Springfield. Super staff, streamlined service - to be fair I always prepay my rental and have a card on file. When you go in here expect to be wow’d. Don’t misconstrue that and an opportunity to go in with an attitude of entitlement. If you don’t meet their rental criteria that’s your fault, not theirs. If your card is declined, again that’s not their fault. Be a forward-thinker and familiarize yourself with their TOS before arriving. It’s really not that complicated - but then again I’ll admit I’m not the sharpest tack in the box. Their processes are simple and I love the after hours drop privilege.

Daniel L: The manager Loran (I think that's his name) is an arrogant and rude person

Jen Nichols: Loved the rental I had. Had no problems at all. Would definitely suggest using them

Charles Alexander: The employees at avis helped make my rental experience great. I have always had problems renting a car. They made it a quick and painless process

robert gale: Newer clean & reliable vehicles.Thank you

Angela Bradshaw: Always has cars to rent but make sure to take pics of every surface of the car when you pick and take it back. They claimed we caused damage to the under carriage and we know we didn’t hit anything. But with out the pics we couldn’t fight it.

Bibin Mathew: Gud

Josh Donaway: I returned a vehicle I rented from then and get additional 100 charge on the vehicleThis is not told to you when you rent from them it.The price it shows for being late on the original invoice does not show you all the charges.They are a rip off Donot Do business here.I will be more than happy to post both the original invoice I signed an the final bill

Georgia Clinton: They need to detail the rental description better thru Expedia and detail more what kinda bank cards they will and won't take for payment

Matthew S: Rude says they can't rent out due to license damage. Guy had attitude stated you won't rent at any rental for avis etc. Instead of handing me my license he put it on counter. I see a lot of negative reviews probably from this guy.

Hunter Williams: If you are in need of a rental car, this AVIS location is the last place I would pick up from. The staff is extremely rude, and disrespectful. Out of hundreds of reservations I have never had a rental experience as unprofessional as this one.

Casey Hunt: Easy to check in/out.Customer service was good.Vehicle size requested was accurate.

Courtney Huggins: *Posting for my mother because she doesn't have a Google account but I am part of this trip as well *We reserved a large SUV from the store in Springfield Mo. for our family vacation to save miles on our vehicles and have plenty of space. We reserved it a month in advance and confirmed it the Tuesday before we were leaving on Saturday. Friday night after 5pm we got a call saying they didn’t have a car for us because they extended the rental to the people that had it already. We had 14 hours on a Friday night to try and find a rental car and couldn’t. They really screwed us! The last time we reserved a large SUV we got there and they only had a minivan for us. We won’t go back to enterprise and we travel a lot! This is just bad business!

Tim Winters: Reserved a car a week ago for an 8am pick up today. It's 8:30 and no car yet. Goodbye.

Gina Coats: Everyone that assisted us when picking up and dropping off were professional and pleasant! Make for a very nice experience that was very easy!

Cassie Lynn Pickle: I had a positive experience at this Enterprise. The car was clean and drove well. The service was kind and on time. Both Tatum and Hayden provided excellent service to me and to the other customers. I would use them again.

Chris Dowdle: Kyler (manager) is unprofessional and biased. Would never rent here again. Literally made up reasons not to rent to someone I was dropping off fr a reservation and threatened to call the cops (no provocation)Corporate admitted he was out of line but still too late to make it right. Will never use enterprise again.

Mr. Rodney Carter: This Enterprise Rent-A-Car location is one of the best I've ever been at. I've traveled a lot in my 59 years of age and is always been very pleased with this location. They are very friendly professional and actually care about your thoughts and opinions.I would recommend renting from Enterprise to anybody. Very very pleased with their service and professionalism.

Brooke Berger: I made an appointment for this morning. They messed up and scheduled on the wrong day! Go back and listen to your recorded line! Your employee is wrong and the fact Tyler the manager hung the phone up and wouldn’t talk about a resolution. Instead said we won’t rent to you! Tyler this is your staffs mix up and you need some management training! Not acceptable!!

R Turer: This a great Enterprise. Services our Company always. Flexible. ALL GOOD HERE!

Landon Hall: Great experience, staff was super professional and even though they we’re slammed assisted every customer kind and courteous.

Bart Tibbs: I enjoy working with the staff at the Springfield, MO South Campbell location. I have always ben served professionally and efficiently as possible. I appreciate they work hard to serve everyone quickly.

Danielle Young: Freindly staff, car was nice but was not given to us clean.

Douglas Harnish: Great service and very useful went you really need a car.

Malissa Brown: The manager is the rudest person I've ever met. After 10 yrs with renting with enterprise. I will no longer be a customer. He needs to lose his Job.Absolutely disgusting human

Scott Milsop: Call and double check your booking, they WILL rent you cars that they DO NOT have in stock, then turn you away empty handed when you show up.

Colt Sutton: I have had multiple rentals from this location fast friendly my go to for renting vehicles excellent customer service! thanks again

Real estate DIY: They are always so nice to me at this location! I could not be more happy with the service provided! I also appreciate the rides home!

Holly Denney: Very easy checking in and checking out. Very accommodating!

Kyla Almany: Upgraded me to a bigger vehicle which ended up working out perfectly for our regional meeting.

Drew Edinger: I frequent this Enterprise location and they have always taken care of me. The staff is knowledgeable and kind. I've never had to wait in line for more than 5 minutes to pick up my reservation.