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1. Payless Car Rental - Springfield
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· 19 reviews
2300 N Airport Blvd, Springfield, MO 65802
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Ryan and Kelle Sherpy: I should have looked at the Google reviews before I booked this through my AmericanAirlines app. I got charged $360 for a 36 hour rental of a Nissan Sentra that I drove less than 50 miles. When I called the rental car company after I dropped my car off very early in the morning and received my bill via email, I got to speak with a very rude employee who explained the charges to me and basically said that they were out of her hands and I should be grateful that they were able to serve me at all. I’m kind of flabbergasted at the experience, the charges, and the way I was treated. By booking through the AA app, I thought I was going to get a much better quality experience. I only booked them because National was sold out. Payless had an opportunity to steal a new loyal customer and frequent traveler from a competitor and instead gouged me for the one rental they got from me. I will never use them again and am honestly still in shock from the whole experience.
Jazmine Force: Do not use this company. Pay the extra $20 for another company it will save you in the long run. I was told by an employee I was required to have insurance. After reviewing the contract when I got home I saw I could decline. I called, left voicemails, put in tickets, and emailed stating my situation and to take off the insurance. I was being reasonable stating I should have read it closer while I was there and will pay the first day. However, on my vacation, I am trying to reach put to someone to remove this and nothing. When I return the car, I am told that’s not the verbiage they use. When in fact, I specifically asked if I was required to add insurance because I know my car insurance covers rentals and was told yes. His lie cost me $125. They refused to own up to and fix their mistake. Use another company.
Jason Porter: I was charged $350 extra for a "loss damage waiver" on a car booked through Defense Travel. This is extremely unusual and something I would never look for. Usually I am verbally asked if I want to add coverage and will always decline. The government self-insures vehicles and has contracts with these companies for fixed rates. Even in the many times I have rented a car with Avis/Payless, I have never had this happen because it simply is not necessary. Customer service stonewalled me, and the manager (Loren Davidson) sent back an invoice with the charge in tiny fine print saying that I initialed it, so he won't remove the charge. They tacked this on after two days of massive winter weather that caused my flights to be delayed for 12 hours, and knowing it was a government rental. I can only assume that the Avis employee figured I wouldn't scrutinize the invoice. She was correct, I guess. Absolutely the most deceitful experience I have had with a rental car company and I will never book through Avis again after dealing with this.
Brent Black: Yikes, I would highly recommend to steer clear of this place. Wish I would've researched their reviews prior to completing a priceline deal.
Miguel Stolsmark: Horrible place to rent from they don't know how to operate a business and if they mess up its still your fault charged me an additional 500 dollars to drop off the car after I request to drop off somewhere else and they putid drop off in same location and they wouldn't fix there mistake wouldn't recommend this place to anyone ever better off walking where you need to go they need better business skills and intelligence
Mark Billingsley: Charged me for refueling vehicle after I filled it up myself. No one ever inspected the car with me before or after. I had to fill out my own form showing gas and mileage. Lady had me sign off on no damage to the vehicle before I drove off but never came out to the vehicle with me. Do not do business with this company!
Ryan Van Orden: Was quoted $430 and told the insurance was $50. Got home saw $1100 charge. Said the insurance was per day and there is nothing they can do about it. Maybe be a bit more clear with your contract. I should have read more so I am partially to blame. Swindlers
Ian Lindop: Booked a rental through Orbitz for 3 days for $176, after my trip I was charged $277 more from Payless. I've been contacting Orbitz and Payless for nearly a month and still no refund. Every time I call or, email, I receive a response that says it should process in 3-5 business days. Still nothing, and, to make matters worse they are refunding the $176 not the $277. I feel seriously cheated by this company, but I haven't the energy or time to keep fighting them. After 2 hours on hold with Orbitz, they just said that its the rental company that overcharged and has to process the refund, not Orbitz. If I had one free time in a time machine I would come back 2 months ago and stop myself from booking them.
Roy Bethel: The service that I received from both the Springfield, Missouri Payless car rental office and the corporate office is so poor I do not see how they stay in business. A one star rating is more than they deserve .On April 1, 2021 I rented a car through the Payless web site. When I arrived at the Springfield, MO counter they ask for my credit card for which they could charge any incidentals. Without asking me they charged me for the car a second time. They only told me this when they handed me the rental papers. They said my payments from the corporate office had not come thru to their system and I would have to contact the corporate office to get my money refunded. That’s when they told me they were a franchise and it was my responsibility, not theirs to contact corporate. Another counter lady heard the conversation and called corporate and she was assured they would refund my money when I returned the car. This did not happen. In the weeks to come In the process of trying to get my money refunded the Springfield office told me I must get resolution from the corporate office and the corporate office said I had to contact the Springfield office. After many calls I reached the Springfield office manager, he refused to do anything to help, told me it was my problem. When I asked to speak to his supervisor he said that was the local owner and their policy was that no one could contact the owner and all issues had to go to him. When I told him I wanted to complain about him, he said I could send the issues to him and he would review but would not send to his supervisor. After many phone calls to the corporate office I was told they would put in a claim for me.. I asked to talk to a supervisor and I was told they did not have one and refused to give me any phone numbers. I asked for a phone number to the claims department and that was also refused. Every time I called I got a different person and a different story. On June 9th I finally got my refund. Is this the quality of service you would expect from a national corporation or the type of service that you would rate as acceptable??
LaToya Trowell: Was double charged, still haven’t been able to get in touch with anyone for my refund. Definitely wouldn’t recommend.
Denise Gleason: Complete rip off and fraudulent companyWe paid through travelocity and then billed again for 680. Through payless . Tried to call three different times and got three different numbers to take care of it which nobody has been able to help me so now I'm just going to call my bank and do a charge back this is a total fraud company
Jake Conner: Pushy salesmen and always try to upsell you and sneak in tons of charges.
Melissa Thomas: Worst company ever. Car was great but before you accept the keys to your car make sure to look over all the paperwork before leaving. They like to charge you for services that you didn't agree to and then threaten to ruin your credit because their salesman lied. Refused to refund. Worst place ever. No wonder no one was in line to get a car from them. I am editing my rating because after speaking to the main company my issue was resolved but I don't recommend using the location at the airport where the rude manager Loren operates.
Jessica Lawhon: We reserved a car almost 2 weeks in advance and they didnt have it available when we go to pick it up. Then they told us they would upgrade us for free and charged us 20 more for the free upgrade. Since we were leaving first thing in the morning we had no choice but to deal with it. Then we find out they charge 30 for a toll convenience fee no matter the price. We maybe have 15 or less in toll charges. They told my husband at the counter he could call and pay the toll place before we get the bill to avoid the fee. Called them the next day to find out that was a lie.
Judy Medders: I had a great experience with Payless rental cars. We received the same price was as was quoted online when we reserved our car. Jeff was very kind and efficient getting us into our rental and Yvonne was equally kind and efficient as we returned our rental. We we will use them again.
Tanner Rambo: Never, ever, ever use this rental car company. Any form of travel, up to and including a pogo stick, would be preferably to the horrible experience you will receive with this company. Deceptive pricing, faulty systems, inept/rude employees. I cannot stress this enough, go LITERALLY anywhere else.
Riaz Ma: Bad cars , Bad service
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2. SUV Rental SGF - Springfield
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· 15 reviews
4840 W Kearney St, Springfield, MO 65803
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Trini Girington: It’s my home airport so I only rent once or twice a year when renting beats roundtrip ride share or parking after a long trip. I forget everytime how long it can take to get to the terminal compared to others sometimes
LINDA NABILA: This place was the absolute best. Friendly staff and respectful, They helped me with all my questions regarding my contract. Keep up the great customer service! …
Bright Kwasi Tetteh: Fast courteous service. The gentleman at ck out was super pleasant and very professionally. I was very surprised. Thanks
Biteye Ous: Very pleased
Naime maddbor: The unit I requested was given. No hiccups in the process
Drew Fox: Fastbreak is the best
Kate Keritiqao: It's great when they are in touch with you 24 hours. Today, when I gave the car, I booked the following rental dates. Season, summer, some cars are rented for more than 2 months. Thank you for your work and I will contact you again!
Timmy Cannon: It was very easy to rent a car, fast enough and with good price.
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3. Youngblood Auto Group - Springfield
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· 899 reviews
3505 S Campbell Ave, Springfield, MO 65807
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4. Reliable Hyundai - Springfield
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· 643 reviews
438 S Ingram Mill Ave, Springfield, MO 65802
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Patrick Fitzgerald: Great guys working there. I enjoyed the discussions with the staff as much as buying a new car.
Larry Bateman: I am writing this on the service department at Reliable. I have purchased two cars from them over the past 8 years, and I bought the maintenance packages for them. I have to drive 90 miles to get my car serviced so I always book an appointment. The problem his even with an appointment I still wait two hours for a oil change/tire rotation. Yesterday I got no explanation of why it was taking so long until I ask, and I was told they were waiting on oil. Seriously!! This was after waiting over an hour I went walking around to see my vehicle still sitting in the lot waiting. After asking as earlier mentioned, and being told it was being pulled in, now it was another hour before it was ready. I sent a txt back to the service department from the ones they had sent earlier to speak with the service manager, but of course received no txt or phone call. Along with no apology of the two hour time frame it took to get the car serviced upon checking out, just simply i need two signatures. Bad service!!
Tim Michael: Noah is cool. Thanks
Jorge: Went in for my 1st oil change and the team was great about getting me back on the road again.
Katie Mcmahon: I wish I never bought from them. With in days Of buying my car I had to take it in and get work done on it. It had a axle broken and needed two new tires due to Safety hazards involving them. I then had a tire pressure since I let go out after they replaced my new tires. I am still having issues with that 8 months later and they can't do anything about it because the light won't Stay on. after that appointment today I leave and my check engine light is on and all of a sudden. I have a fuel pressure sensor that has gone out. I was not having any issues with the vehicle before I took it in every time I go to get. It worked on and leave there is a new light on my - and I have to go back and ask them to come check it out because they act like. They didn't see it. On top of all of that I bought a bunch of extra warranty which luckily has paid for a lot of the items to get fixed but they told. Me that it would cover a key replacement so we would. Only replace the key if we had 2 at the time. I then had to go back to the used car department. I ended up getting a key built to them but the whole situation has been extremely frustrating. I will never be going back to purchasing another car with them again And advise everybody To do the same.
Tabitha Wilson: I had such a good experience for my first time buying a new car.The salesman Ashton made sure to do everything I asked and if something didn’t look correct he would get it double checked. It was fantastic
KC Camahalan: Thank you to Corey, Jaden, and Blake for the smooth transaction when we purchased our new Hyundai. Appreciate all the assistance you provided us. Cannot ask for a better dealership than Reliable Hyundai! Keep it up!
William Tummons: Great sales team didn't make me feel presured to buy. just helped me along while I made and informed choice. Thanks guys
Deborah Palmer: People are always friendly and helpful
Sam Lambeth: He told me I needed a transmission, and my kid fixed his car in 5mins when he got home for free. Google, who would have thought? The price for a transmission is 6500 cost to fix.
Tory C: Needed to bring my car in for service and every aspect was great! The ease of scheduling on their website, the friendliness of their front office staff and the care they took of my car all show their desire to be the best. They even washed my car after the service!! Top notch from beginning to end!
Kristy Garrison: Did a great job replacing the inside of my door. Will definitely be back.
Debbie Corbin: Everything from start finish was excellent. Very pleased with Noah the salesman and the rest of the staff involved. ⭐️⭐️⭐️⭐️⭐️
Gabriel Sunday Adebayo: Timely and well done. Only that the one of the attendants couldn’t find me the receipt of payment for the recall on my car
Makenna Ortlieb: We bought a car from their preowned lot back in march. We worked with Kassydie and she was amazing, she got us through the entire buying process that day and found us a great car in a price range we were comfortable with. She never pressured us to buy something out of our price range and we had a great experience with her. She even got us an amazing warranty while still staying in our requested price. Thank you for the great experience!
Jamie Ohm: BEWARE: Worst service department on the planet. If you buy a car here and have to fix one of the million recalls here, you’ll be sorry. Ready to buy a new Mazda but will drive 100+ miles away to avoid these people.
Kat Dawson: Took care of several issues all in one day, the counter guys were nice and knowledgeable, kept me updated, about as pleasant an experience like this can be
Joseph Downs: Corey was absolutely awesome to work with! He really took the extra time to go over the car with my college student even though it was past 6pm on Saturday. My wife and I bought our first new car from Reliable Hyundai in early 2001 and had a great experience and now we can say our college student had the same experience for his first new car in 2023! Thanks Corey for a truly flawless experience!!!
Corrinna Powers: Great experience! Buying a car is always stressful, but Corey made it fun and easy! They were very patient with me and my LACK of patience. 10/10 would recommend based just on the awesome customer service from everyone I came in contact with. Very happy with them!
brent bartgis: Corey did a good job getting us the Santa Fe we wanted.
Teresa Moura: The Hyundai maintenance manager treated me with professional support.
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5. Corwin Chrysler Dodge Jeep Ram FIAT - Springfield
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· 1935 reviews
3306 E Kearney St, Springfield, MO 65803
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Tori Janowski: Our visit to the dealership was a pleasant surprise. Usually when you walk into a dealer you’re hounded from every angle but our salesman Chris Worley was patient and super laid back. We truly enjoyed our experience with the dealership and our wonderful salesman! Thank you!
Elizabeth Edwards: John Snider is the one to talk to at Corwin! For the many questions I asked, he was ready to explain everything simply and professional. His service is down to earth & honest, and that means a lot. The buying process was a breeze! Thank you so much!
Derek Franks: John snider is awesome and made sure to get me in the vehicle that best fits my needs! God is good and so is John’s service! The dealership is lucky to have him apart of their team!
Phyllis Heitzmann: John Snider did an awesome job.Kept us informed during the entire process. Took time to answer all our questions before and during the sale.
Teresa Feilds: Corwin Dodge in Springfield Missouri is the best!!! I had some problems brought to their attention in a vehicle I had bought. This was immediately taken care of with Nick Humphreys my sales Consultant was kind & so helpful. Today I'm totally satisfied & would recommend them highly. Corwin went above & beyond. Today I bought my first new vehicle 2023 Dodge Challenger.
Hairy Hoodoo: Ripoff
Vicky Edwards: AUSTIN FOSTER ROCKED THIS SALE!We are So Happy to have met him!The sale was smooth, and he was very accommodating to my disability!Silver(my Service Dog)liked him too!!
J.W. Wilson: I am So Glad to write this review. I was looking at finding info about a used car they had and John Snider had all the information I needed and let me drive the car for a few minutes with him in it. John shared with me the details and operating conttrols that the vehicle had. He was very professional, and very personable, not stuffy or pushy at all. It was a nice surprise. He has kept me up to date with other possible cars I might be interested in. I left very impressed, and I am recommending him to anyone who drives on the lot.Sincerly,JW
Mary W.: Joshua was great to work with and I’m very happy with our experience here. He was very knowledgeable of the models and the cars we looked at and was pressure free in his approach.
Scott Syverson: Joshua Lehman was very helpful and knowledgeable. I liked how I did not feel pressured to buy.
Rachel Van Hoozer: Sold my vehicle. Schyler was super helpful and made the process very easy.
Natalie Walton: What a great experience! Our salesman, Josh, was awesome! He was so friendly and answered all of our questions. So happy we went to Corwin!
adam turley: Have one of the best selections of vehicles!
Braxton shelburn: I had a great experience with Zach Singleton, today! I was able to sell my truck with ease! Zach was very friendly and helped us through the process very quickly! Thank you Corwin of Springfield. I will be sure to recommend you to my friends and family :)
Sapphire Studios: Maddie Keller was great!
Greg Mills: I Bought my 2016 Ram Laramie Longhorn from Corwin. Drove it home and the next day my air suspension failed. Called them and they said I bought it as is. You live you learn I guess. Would not recommend.
Mark Brown: My wife and I were in the market for a used Jeep Rubicon. We were met in the lot by Mardie Keller. She was extremely knowledgeable on the vehicle we were looking for. Extremely professional and no pressure selling to us. We definitely recommend going in to see her for your Jeep needs.
Lisa Merideth: Great service! William Murphy brought the cars up to us. No having to walk all over the lot. Fast and easy process.
Shane Dorwich: Great experience with Tyler Hicks and the staff over in North Springfield.
Brittany Letterman: Purchased a vehicle for our son from Schyler at Corwin. Excellent customer service, knowledgeable, kind, honest, and trustworthy. The entire experience was excellent from everyone. Thank you
Jeffrey Giffin: Schyler Chott was able to put me in the truck I really wanted did a great job
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6. Thrifty Car Rental - Springfield - Branson National Airport (SGF) - Springfield
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· 43 reviews
2300 N Airport Blvd, Springfield, MO 65802
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Kay Lancaster: I rented a mid size car three weeks in advance to take my children on a spring break vacation also for my daughters 6th birthday. I waited 30 minutes in line and another 30 minutes for an available midsize car unless I wanted to upgrade to a mustang which I kindly declined and said I’ll have three children, two in car seats. I get called to the counter told my car is available. Sent me on my way. The guy didn’t place my rental agreement in the thrifty envelope, also didn’t relay the message that the vehicle I’m getting is a compact with NO ROOM IN THE BACKSEAT AND NO TRUNK SPACE FOR LUGGAGE. I called the customer service line to be told how unprofessional and unacceptable the counter is. The guy truly sounded like he was going to help me but said I have to get back in line so he can speak to them at the counter on my phone. I kindly said the wait is 30+minutes and I have reservations I will be late for, and I have to reschedule or figure out how to get my kids and luggage to our destination or I’ll be out 250 dollars as you can’t cancel your tickets at sight and sound theater. He reassured that when the car is returned I will be compensated and notes are made on the account. I call again on Wednesday and the lady puts me on hold and the line disconnects. I’m at the counter trying to explain the situation and instead of showing empathy and understanding that because of poor communication and making sure customers have their vehicle he instead was rude. Said nothing he can do about it. I let him know how this ruined my daughters bday plans and he said well that’s what they had available. (Thrifty counter was closed and Hertz had to handle the return. ). I’m now on hold again with customer service trying to get help and was told a supervisor was being contacted that she will be on the line but placing me on hold. I’m 31 minutes in and counting sitting on hold and not sure if thrifty is wanting to be scandalous and hoping I hang up or what. I took pictures of my rental I was given and can provide verification that I had 0 room in a COMPACT ecosport. Rather thn a midsize car. Steer clear and save your money and sanity by going to a rental place that cares about their customers.UPDATE: 45 minutes into hold and the call automatically disconnected. Back on the phone.
Kourtney Davis: Super convenient. Nice car and staff
Michael Gaudio: I thought they had over charged me. Turns out they hadn't. They had actually charged me less.My mistake. Everything else excellent.
Seye O: Dropped off the car and got a call from an older guy " I broke the left headlight". I recorded the exterior and interior of the car when I picked up the car, and I told the employee too. What a fraudulent airport company. Sent the video to them and never heard back. Be careful renting here
Megan Wilson: They were really easy to work with and very helpful! The car was perfect, ran great and met our needs!
Lydia Trowbridge: The worst car rental experience ever. We rented a car to have reliable transportation to my sister's funeral. The gas gauge didn't work. We had a blow out and couldn't get help from Thrifty because it was unsafe for them to help us on the shoulder of the road. We had to change to the donut tire ourselves and then once off the road, they told us to drive almost 500 miles on the donut to our destination. They made a really bad day even worse.
Min Choi: I actually had a good experience with them.
Angela Tolles: Says you can use a debit card...only if you are flying out of the airport
Dwight Courtney: Car was not the size (i.e.) class I booked. Car had large nail in tire I found out about the next morning. Thrifty has not reimbursed me for fixing the faulty car they delivered.
Lu: Website screwed up. Tried to call but $60 more.
James Arnold: Buyer Beware !! If your not a seasoned traveler Thrifty will take advantage of you! (Maybe even if your not a seasoned traveler)After you wait in line for over an hour and 1/2 and you finally get to the counter they will add charges that you are not aware of! Like Damage Waiver! My rental went from being $470.40 to $723.99How does that happen? I have an idea! I’m a retired Law enforcement officer and I’ve seen things like this before. It’s when a criminal steals from you!So no matter how long you stood in that long line, sweating, hurting from being on your feet so long!CHECK YOUR TICKET BEFORE YOU LEAVE THAT COUNTER! THEY WILL ADD STUFF WITHOUT YOUR KNOWLEDGE!
derek Tackkett: Worse service EVER! Got to Tampa and waited in line for hours (literally.)
Marian Biermann: We picked up our rental on a Thursday. We headed immediately to Florida.1rst problem when we arrived at hotel was drivers door would not lock with remote and had to be manually locked unlocked. No biggie but the other problem is the cruise control does not operate properly and is dangerous. If you touch the resume button it engages and continues to increase speed until you manually shut it off. Dealt with this through the trip. Finally upon returning vehicle there was a bit of a checkout line and wanted to discuss mechanical defects. She said just drop it off and will call. They called and left message that dirty so “we’re throwing on 75 for cleaning” when I picked up the car he said just get trash out on return, it was. It needed to be vacuumed and wiped down which should be standard between rentals. Now try to contact them. Unavailable and not going all the way back.
mathew algiere: Worst car rental experience I've ever had in my life
2M Distributions LLC: Al momento de entregar el carro esperan a que te vayas para realizar cobros injustificados a tu tarjeta de crédito, son poco honestos
khristina mccord: Pros: The Chrysler Pacifica we had for the week was nice. Drove well and fairly comfortable for our family of 6. The van was ready when we went to pick up.Cons: The van wasn’t cleaned well from previous renters. There was an opened package of crackers and water bottles left under the seat. Thrifty only allows one driver for duration of rental even if you are married and over the age of 25. If you need/want additional drivers they charge $13.50 per driver per day, so to add one person would have cost us over $100 more plus tax for 8 days. We went through a $1 toll, Thrifty charged an excessive $9.99 administrative fee for it, making the $1 toll $10.99! Seems like price gouging when there was no option to pay by cash or card at the toll site (every license plate is just scanned). After returning the van, we got home and realized we had left our garage door opener in the rental. We drove back to Thrifty that same evening about 8pm (they were open until 11pm) only to be told that there was no way to retrieve our opener that evening and we would need to come back the next day. We returned the next afternoon. Again met with rude employees that made it obvious that we asking something of them that they didn’t want to deal with. I don’t believe we will be using Thrifty for any future rental needs.
Kyler Smith: Horrible had the rental set up to pick up at 430 and got there at 430 and they closed at 4 will never set one up through them again went to enterprise this place over charged a 100 dollars more than what enterprise charged very disappointed in my experience
Heath Blanton: Great experience ( Garrett ) was outstanding very professional have rented from Thrifty and Hertz for years and will continue to do so
Kaleb Gibson: Great rental company for the cost especially if you aren't able to spend an abundant amount of money. However beware that you will have to put down a $200.00 security deposit at the time you pick up the rental and pretty much they just put a hold of $200.00 on you Debit or Credit Card (I did not find this out until I got to the counter, just glad I had that extra money in the bank)
Jim Wadkins: Rented a car in Milwaukee WI, given an upgrade which I was not aware of and charged $80. Called about this fee and was told because I signed the agreement that they would not reverse the charges. Keep this in mind the next time you rent from here. I will not be doing this again.I tried and they refused. I do not see the reason to continue with this.
Frey: Worst rental car experience ever - rented 100s of cars. Government business required due to lowest rate. Never again.
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7. Reliable Subaru - Springfield
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· 429 reviews
438 S Ingram Mill Rd, Springfield, MO 65802
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8. Enterprise Rent-A-Car - Springfield
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· 497 reviews
207 E Kearney St, Springfield, MO 65803, United States
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9. Hertz Car Rental - W Chestnut Springfield HLE - Springfield
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· 124 reviews
2867D W Chestnut Expy, Springfield, MO 65802
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10. Enterprise Rent-A-Car - Springfield
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· 340 reviews
2300 N Airport Blvd Suite107, Springfield, MO 65802
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11. Reliable Toyota - Springfield
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· 4164 reviews
3521 E Sunshine St, Springfield, MO 65809
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12. Elite Automotive Group - Springfield
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· 179 reviews
3727 S Campbell Ave, Springfield, MO 65807
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13. INFINITI of Springfield - Springfield
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· 120 reviews
3625 S Campbell Ave, Springfield, MO 65807, United States
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14. Avis Car Rental - Springfield
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· 152 reviews
2300 N Airport Blvd, Springfield, MO 65802
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15. Enterprise Rent-A-Car - Springfield
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· 424 reviews
3750 S Campbell Ave, Springfield, MO 65807
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