Best Appliances Customer Service Springfield Near Me

Kara Randy Kuhnel: Made an appointment with Ryan for a service call on our Samsung refrigerator (do not buy one, by the way). Temperature was at 52F. Tim was out the next morning while we were out of town (neighbor let him in), diagnosed the problem, quoted approximate total over the phone, had the parts with him, fixed and resolved in an hour, with a 90 day guarantee! Oh, and the total cost was exactly in line with the quote, paid over the phone and had a text receipt before we hung up. Would highly recommend and will be our first call once the Samsung or any other appliance goes out again. Thank you Ryan and Tim!Service:Refrigerator repair

Julia Siek: Positive:ResponsivenessI called service brothers for our Samsung washer and Brad did a great job and it was fixed quickly! I’d definitely recommended their services!Service:Washing machine repair

Heather Blades: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueGreat experience having our fridge fixed! Brad came out the same day we called, addressed the immediate issue, ordered the part we needed, and was back the same week to fix the underlying problem. Fast, friendly, and affordable!Service:Refrigerator/freezer repair

Myra: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueRyan was so nice when I called. He is very knowledgeable and we scheduled an appt for the next day. Tim was fantastic- he came to our home and repaired our refrigerator/freezer, which was a blessing, and he is the nicest guy you’ll ever meet - he explains things and does the job well. He never boasts. Great experience! Thank you!Services:Dishwasher repair,Refrigerator/freezer repair

David Hohenfeldt: Positive:Professionalism,ResponsivenessI've called lots of appliance repair businesses this week to ask about dishwasher repair and Ryan this morning at Service Bros provided me with by far the friendliest, most helpful, knowledgeable, honest customer service experience of anyone. Service Bros has earned my business. Thanks, Ryan!Service:Dishwasher repair

Bo Biggs: Positive:Professionalism,Quality,Responsiveness,ValueShowed up on time, quickly diagnosed the problem. Repaired when parts came in as scheduled. Will highly recommend them.Service:Washing machine repair

Erik Hansen: They helped us fix the top half of our double oven which had not been working in years. Responsive and reasonable!

Philip Tyson: We hired Service Brothers to fix our Samsung refrigerators ice maker. They diagnosed the issue and with parts and labor it was close to $600. A few days after they "fixed" it, the ice maker was still not producing ice. I called multiple times and my wife did as well and no response to our voicemails! I would not recommend using this company.Service:Refrigerator repair

JR Penniman: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThis company, Service Brothers, repaired our Whirlpool Cabrio clothes washer quickly, efficiently, and professionally in all respects and i would highly recommend them .Service:Washing machine repair

Dan Wills: Contacted Service Brothers for some service on a freezer in a refrigerator in my garage. Have used them before multiple times with no issues so felt comfortable using them again. Last Friday Tim the tech came out and looked the unit over. I was told it was a bad thermostat and they would need to replace. He picked up a new one and had it in within a hour or so it was replaced. For this I was charged almost $300, that I understood with the going costs for appliance repair. However, after the tech left, we noticed that the temp in the freezer was running in the 20s and not where we were told it should, at around 0 to 10 degrees. Thiswas after several hours, so I contacted the tech and was told he would return around mid afternoon on the following Monday. After waiting around the afternoon. I was then told he would be back after 5pm. He returned and told be he would return after getting a different thermostat, hopefully the next day to try to replace the one put in. On Tuesday, after not hearing anything from him I called and left a message, no reply. The next day I decided to contact the company and go a different route to see if I could get them to contact me and come out to change out the part. Was called back from another person but missed the call. Had to call back and leave a message. Since then I have called the company back a couple of times with no response yet. I am not happy with their lack of response. I was told that the part they put in may have been defective and bring out another, but no follow up yet. This was after I was told that they would be bringing out a different thermostat. At this point I have been waiting 4 days for the company's return visit with a different part to get the freezer down to an more acceptable temp to keep food frozen.Service:Freezer repair

Kelly Evans: Needed a (thankfully) minor refrigerator repair and was able to schedule it immediately. Repair guy came out the same day and took care of it quickly. Have used this company before and am always pleased with the quality of their work and prompt service. Would definitely recommend.

Will “Wilbur1989” Squires: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueTim was a real nice guy. Came out earlier than he said originally which was great. Found the issue with my washing machine fixed and was very reasonable on the price in my opinion for the repair. Definitely cheaper than a new machine. I would call them again without any hesitation.Service:Washing machine repair

Cheryl Enos: Positive:Professionalism,Punctuality,QualityTim was very quick to identify the problem with our LG washer. He had the part on hand and all fixed in less than 30 minutes. Very appreciative of the service and quick response.Service:Washer/dryer repair

P.T. Giddons: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery happy their service. Thank you guys!Service:Refrigerator repair

Judee Steward: Great service. came the same day I requested their services. knowledgeable and courteous.

Shelby Heinlein: Positive:Professionalism,Punctuality,Quality,ResponsivenessCalled them the day before Thanksgiving when my washing machine broke. They were able to come just a few hours after I called and had a new pump installed on my washer in the same day. Such a relief! Very impressed! Will definitely recommend them and use them in the future. Thank you!Service:Washing machine repair

John Durbin: I was referred to this company from another appliance repair company and I was very happy. They were able to take care of our problem the same day we called, acted very polite and professional, explained what needed to be done and got the repair finished in a timely manner. Very happy with their work and I will use them again if necessary.Service:Washer/dryer repair

Lis Carroll: NO ONE RETURNED MY VOICEMAIL!

Tim Barnett: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Soar High Jiu Jitsu: Service:Dishwasher repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Cliff Manning: Great

L A: The worst customer service I have ever experienced. The freezer I purchased stopped working, completely defrosting 3 times, causing me to lose close to $1000.00 in food. Repairs didn’t work and Hawkins and Sons initially told me to call the manufacturer because it had nothing to do with them. Almost a full year later the freezer was replaced by the manufacturer. My first and last purchase from Hawkins.

Michael Garber: Nice people

Deborah Ryszka: I had excellent service from the two technicians who delivered by washing machine. They were professional, personable, and friendly. They removed my old washer quickly and set my new one up just as quickly. They answered my questions about my new machine thoroughly and patiently.I appreciated that they tested the machine before they left and then showed me how to start a load of laundry once they left.

Gregg Poryzees: Hawkins is one of two factory certified Subzero and Wolf appliance service reps in the Chesco / Delco area. I was a long-time customer of the other company until a few months ago when I called Hawkins for a second opinion. They saved me thousands. A shout-out to Matt who is hands-down the most knowledgeable service rep with whom I have had the privilege of working. I won't trust my Subzero, Wolf and Viking appliances to anyone else.

Patricia Marx: Be careful buying Speed Queen TR5003WN if you want a washing machine that saves water and uses fabric softener. You can do one or the other but not both. You can use any other dial and you can use fabric softener with them but not water saving. Like my machine, but think I would have bought another if I had known that.

Stephen Fogelman: I purchased all of my appliances for my new kitchen renovation and can’t say enough good things about the great customer service and follow up. My salesman Rich was amazing and gave me all the information I needed to make an educated decision and Tina followed up with me regarding questions I had about my appliances. Great pricing and best of all top-notch customer service.

Rosemarie Teta: Great service. Knowledgeable, friendly and honest.

Tom Barba: I've been buying my appliances there for over 14 years and they are still the most friendliest and knowledgeable people in the industry. All the delivery guys are nice and friendly and very professional. I highly recommend.

William Coyle: I ordered a replacement heating element for my old Maytag dryer from here this week. The part was in earlier than promised (which was great) and the price was comparable for other sources of the same factory part. The parts department is clean and appears to be well organized.What really stuck out was the experienced fellow helping at the counter yesterday (Tuesday 3/22). I needed a few insulators to complete the element replacement, and initially they couldn’t find them. The dryer I was working on was made in 1982, so sometimes it’s hard to figure out what parts fit it. After leaving the store, I received a phone call stating they had found them. It’s a $2 part so it’s not as though it was a big money maker, but I needed it to do the job correctly. The folks here went out of their way after they made the initial sale to see that I had what I needed to properly complete the job. I really appreciated it. My dryer is working well now, and will hopefully give me and my family many more years of service.

Rick Scharmberg: They used to be great. Now? They just don't care.

Denis Shaffer: Took my Father to Hawkins & Sons to buy a new refrigerator. In and out in 30 minutes. Delivered, installed and old one taken away, on time in 3 days. Awesome

Derek Fell: Great service call, easy fix, no hassle, highly recommend.

Ed Ridgik: I needed a new dryer, and waited too long. The old unit broke. My problem totally. Typically, I’ll call Hawkins, explain my needs, and they advise me on what to buy. In this case, they recommended a Speed Queen electric dryer.I’ve learned to listen to these folks and trust the recommendations that theymake. With each purchase, it always works out that the price is fair, they go out of their way to deliver what you need in record time. In this case, they actually reworked the schedule to accommodate my family. In the years that I’ve dealt with Hawkins, every item that they have recommended has been the right choice. I certainly cannot be an expert on all things that I need to buy. These folks give you what you need, they get it to you asap, and theyback it up if it ever needs service. I trust them, and they respect each customer by giving them great honest, and fair service. They are simplyThe Best!

Dave Dubbs: They were knowledgeable, answered every question. Got a good deal, exact delivery date. Left very happy. They even have technicians if needed.

Earth Bound: Our last experience with this business was absolutely awful! I was stunned because we’ve bought thousands of dollars of equipment from them in the past. I could never recommend this place.

Jeanette Keller: I didn't purchase my refrigerator from Hawkins and sons. I was having issues, so I reached out. The service techs had great customer service. James went over everything with me called the next day to go over options.My fridge was fixed within my budget. Great service. Timely manner. I would highly recommend them to anyone. I would even consider purchasing directly from them in the future.

John Messina: Moved into our new home in February with the burner broken. It was broken since August for previous owner! After 4 visits from tech's through following December (now a year and a half)! i finally had enough and called to see if they could help me with a new unit. They said they couldn't help me and were trying to get money from previous owners for a cooktop that was never fixed! So they simply left off by leaving us high and dry. Disgraceful!!

Michael Hawke: I've never seen so much attention to detail. The men who delivered my new refrigerator were so professional. They took great care navigating some tight spots to place my new refrigerator and remove the old one. They also gave me a quick tutorial on the new. The sales staff are also excellent.

Diane R Hawkins (Foxy Dee): Highly reccomended

Tom Kempczynski: My wife and I bought a stove today. My salesman Rich was very professional and knew all about the products he sells. He also set up the financing we needed to purchase our stove. A very pleasant experience which took no longer than a half hour. Just waiting now for them to haul away the old and install the new!!