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Department of Social Services
1. Missouri Department of Social Services - St. Louis
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· 116 reviews
3101 Chouteau Ave, St. Louis, MO 63103
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Chrissa Key: I didn't have to wait long and was very grateful for the outcome of my business
Blaine Folsom: You are better of not even wasting your time going here! They would rather spend time talking spending our tax dollars then helping a struggling person. If you have a SNAP interview you need to make sure you show up before noon because they are far to lazy to do it after then! Mind you I have called and tried completing the process multiple times waiting on hold 4 hours before being hung up on, tried setting up appointments, etc. I was there at 3pm and I am a single person and you can’t tell me that an interview would have taken 2 hours to complete.
Jason Smith: Ok in/out 😎
Joan Mitchell: I’ve never had a better experience at the Missouri License office and it’s all because of a very nice, beautiful lady named Callie! She was professional, thorough, and got the job done with a smile and such kindness that it made my visit a pure pleasure!!!
Roberta Black: I've been holding for 2h & I followed thier suggestions. "Call early in the morning to avoid a long wait time". I've been moved lower in the que than when I began the call.I'm following up with them because they claim a human is stealing my card. So I was told the card would be sent to my local office. 2.5w & nothing. I've had to reapply twice thus far because of the same card issues for over a year. I've come to accept that the program is intentionally setting humans up to die from starvation. Showing a complete lack of respect for disabled persons. I'm legally disabled and something tells me the state is violating the ADA. They shame our nation & our state out of prejudice towards the downtrodden.
Gwendolyn Jackson: Literally applied for food stamp can’t get ahold of anyone the never answer
Craig Sleet: Wonderful
Danton Hudson: So people are really complaining about a dfs office. When your there to get free stuff from the government 😒 stop playing with your self
Kala Marie: I applied for SNAP and I did my interview on February 2nd and I received a letter in the mail but I have yet to receive my EBT card and it’s been more than 10 days, I can’t get a hold of any representative to answer my questions or to help me !
Based Nationalist: I think all White people should be aware of this. I am a Public Safety Officer for the county and city of St. Louis, while I was on duty this lady that was trying to get food stamps and a state employee got into an argument. I was told by several state employees that she had to go so I escorted her off of the property, she complied so there was no physical altercation. I'm the Officer that did my job and I'm the one that can no longer work at this facility but the Black Officer that sat there and did nothing the whole entire time can stay and be useless, miss Brown (the manager of this state facility) is 100% a racist.
Ibrahim Elsamra: Security guard needs to be fired
L: Saw a first amendment audit where the public was lied about and reported to the police by the main security guard no room for tyranny she needs to be replaced and the whole place needs to be educated on customer service and civil rights
MAX MUFFU-YT: garbage
JeRimi Bey: Cool
Diamond !: The best service
Kateryna Bolsunov: After so many attempts to call Family Support Division I decided to come and was helped right away. Karen was very nice and quick to help, and it took us about 5-7 minutes from the beginning to the end to complete food stamp interview. I understand that it was beginning of the day and not so crowded but nevertheless we are completely satisfied with quality of services we received today.
Melonie Bess: The Gentleman who helped me was Friendly and EXTREMELY knowledgeableQUICKEST VISIT IN MANY YEARS!
Faith S: The number they give you take you in a circle and you still are not able to speak to a person all this is done intentionally because they do not want to talk to the people . The system is not helpful and never have been for the people my tax dollar have been placed in this for what
Mark Ryan: Pleasant
Jetzaly Vazquez: Very rude. Ignore you give no info and they laugh and laugh and play around but they won’t help us and it’s 5 or 6 of them but they just don’t come help all you hear is laughter
Jerry Reed: The Young Lady that took care of me today was very professional she needs a raise thank you very much.
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Department of Social Services
2. St Louis Social Services - Downtown West
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· 1 reviews
St. Louis, MO 63103
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3. Family Community Resource Center - East Saint Louis
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· 290 reviews
225 N 9th St, East St Louis, IL 62201
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Ashley Lamb: Bullshvt and bums be there and answering the phone mfkrs ain’t even been giving people they government money because of they wanna be black workers or wanna be like me bitvhes😒🤨😒They Bums. I’m Talking business How is there no emergency food. And Isn’t The Building Closed Down. If it isn’t it needs to be.
Nicole Hopson: Family help is always awesome
Erica Collier: Decent looking and good service
Mark Elkins: I always have good service when I'm there. They are friendly, and always remind me of new benefits.
christopher badalamenti: Great they always help out
Michelle Baker: It's for working out and recreation excercises community center
Adupar Reed: THEY DENIED ME SAYING MY INFORMATION NOT IN WHEN I WENT THERE PERSONAL THE NEXT DAY TO GIVE IT TO THEM AND ON TIP ON THAT I CALLED 3 TIME THE WEEK BEFORE THEY TOLD ME THEY HAVE MY INFO AND WAITING ON PROCESS NOW IM DENIED 🤔THAT DONT MAKE SENSE NOW I GOTTA GO UP THERE AND TALK YO SOMEONE VUZ THEM MFS DOING THE MOST UGH IM ANNOYED
Charay Savage: I always have a good experience when I go first thing in the morning. It helps when they open on time. Always have your ID with you and SS card. Makes things a lot smoother. I wish the people on the phone and the email system and fax system were all connected because I have to inform them and THEN they find it, otherwise it’s considered missing and I’m penalized. Not everyone is that savvy so I hope they get that aspect together. Security can be rude but just wear your mask inside
Adicia McNeese: To military 😪 to Me people behind the glass are ok sometimes
Karen Ohara: Not a good place to go they are rude to everyone I don't care about anyone I liked it when it was in Belleville IL I heard you can go on line
Clinton Meyers: I have called plenty of times before no answer when they are open and called today twice at 3:30 pm no one is picking up there phones. They should find more people that willing to do there job and have better attitudes to do there job. I just wanted to update my info but I have high anxiety and stuff don't feel comfortable being in East St. Louis they should have kept in Belleville, Illinois. But they should have one in East St. Louis and One in Belleville, Illinois for people that can't get there or don't feel being in East St. Louis or don't have the money to take an uber or bus or train there.
Rebecca Jobst: Very long wait times. Never answers phone because they have moved it out were security is. You will have to go in person for any updates to your case. The fastest way to get updates done is in person.
Daniel Adkins: Horrendous in person experience, and you can forget about reaching them over the phone. Just shut this place down.
Margaret Scholebo: AMAZING, SPEEDY People helping many in one afternoon, get there early because it's first come, first serve. I was there for 3 hours, but with the loss of a job and I have a young son who depends on me, it was necessary
Porsha Hester: Good place to visit and receive help
Ashley M: They never answer there phone and never call you back
Quawante Mccline: The receptionist Mrs. Glover Purposely gave me the wrong form I needed to submit to complete my case and she was very snobby.
Carla Morris: I had the most kind case worker her name is Mrs. Davis. When there was a mistake from another case worker she got her supervisor on the line quickly to let me know what the problem was and how to resolve it. As a matter of fact it was done faster than they told me. Everyone needs a Mrs. Davis♡
Carvitt Merriweather: They never answer the phone unprofessional
Taylor Miller: Horrible service
Donnell Richardson: Very helpful towards the people that come in there looking for help
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Social services organization
4. Social Services Department - St. Louis
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· 12 reviews
111 N 7th St, St. Louis, MO 63101
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Jesse Wagy: Couldn't get anyone to answer phone, typical state office.
William Wack: Okay
melvin parker: The front desk was great customer service was great
Mary Pat Bacheldor: Very nice lady very patient
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5. St. Francis Community Services Southside Center - Bevo Mill
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· 24 reviews
4222 Delor St, St. Louis, MO 63116
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Brisa Pintor: Through St. Francis I've been able to network and become the confident being I am today. They really prepared me for college and they continue to reach out to me with new opportunities. I've been involved with St. Francis since being in middle school and now I'm close to graduating from my university. Sincerely, if it wasn't for Karina and the amazing staff at St. Francis, I don't know where I would be today. With that being said, if you have the opportunity to donate any funds or a bit of your time to assist a great mission, this is a great place to do it. You never know what it can lead you to!
Clarice Stratton: I was really in a financial bind. I needed car repairs done. I'm on a very small fixed income and cost was same as my income. They were able to help me $ and the auto place gave them a discount. My about was nominal. Very nice people helping me through this problem. Thk you
Thomas Baker: I was there for a non-church related function.
Franco Castañon: ese lugar es de mucha ayuda
Hollowlujah: Very nice people here, they help everyone, I would recommend
Dianilu Rivera: Muy recomendable excelentes personas te brindan el mejor servicio y gratis
Cecilia Lorenzo: Para mi familia a sido una gran bendición
Ricardo Paredes: ITIN Prestamos Hipotecarios
Maria Gomez: Te dan transporte de ida y venidas si van alas reuniones
Leyla Rose Bland: Shoes
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6. St. Louis County - Family Support Division - Mehlville
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· 154 reviews
7545 S Lindbergh Blvd, St. Louis, MO 63125
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Koranda Norwood: Convenient for me and nice and clean. Some staff are rude. Typical office
Clyde Reid: Couple of things. Can never seen to talk with anyone. Also their mailing address seems to incorrect or the postal clerk who delivers there mail doesn't know there job. My letters keep getting returned. Why?
Sheila Courtwright: The wait time is so long the music is vert annoying I missed them answer a few times trying to listen to music sometimes the music is also to loud ivr also been Hung I've waited on phone one day 8 hours just to tell me you are now closed to call back on next business day when you close you don't answer anymore calls and you only take so many to let you wait on hold for hours the the system I only call when I have a few questions so I don't waste my b time wi t h one unless it'd immediately qu
leyla makhmudova: I can’t thank the staff at family support division enough they are all super kind and sweet and very helpful!!! Don’t know their names but they are all wonderful and always has a beautiful smile on their faces whenever I go there!!!! 10/10 recommend and hope they get recognized!!!
alex kholostov: No one answers the phone and you are not able to schedule an appointment over the phone. When we got there the wait was super long. (I’m not a patient person) When we got called to the desk, the worker was very nice and was able to answer all questions and explained everything in detail! (The 3 rd one from the left to right) She also gave us her direct number in case we have questions later.Most of them seem to work so slow, snacking, drinking, walking as slow as possible, typing slowly… and talk loud - everyone in line can hear information about the person…
Deb Stemmler: Why can’t we call???
Kae Garrett: an absolute waste. i always have like 100+ customers ahead of me IN THE MORNING. i have to wait on hold for like 2 hours, this time i waited on hold for 4 hours just for them to tell my food stamps were denied because i make over the limit for 1 person. what limit??? the one where i wasnt in work for months because i got a traumatic brain injury and i was struggling to afford therapy i desperately needed to get my life back or the one where my job cut my hours even more to where now i have to figure out how to pay the rest of these medical bills, doctor visits, and survive all while struggling greatly with my living situation??? honestly let me know. you don’t care about your people and your service is a waste of time
Brittney Duvall: This place is straight ignorant. I tried calling prior to coming here and they send you to an 855 number with over 300 people in front of you. So I took a bus 2 hours to get here. I got here at 12:02 and I can't get in because they close for lunch now apparently so I have to turn around and go straight back home to get my son from school. They close way early so I can't take a bus back over here in time this evening. I applied for my benefits online and done everything they asked then they don't add my son to my case so it's their fault. This is horrible customer service. They had well over 30 people in there I don't understand why they can't spilt their lunch in half. Like half the office now and the other half in an hour. I'm so upset for real. I tried to appeal their decision but guess what the number they gave you nobody answers. So sad.
Shyann Woods: Dose anybody know the number you call to actually talk to someone?
Michandy Lavender: Fast and friendly
Christie Holliday: The ladies are doing twice the work, but still a pleasure to work with.
Barbara Fletcher: Very helpfull ladies working there nolong wait time good food pantry
Clarissa Starns: They are barely open or always have longgg wait times. And Construction around their building is Horrible right now.
Edward Cook: They will help you. Thanks!
Christina Marie Fabian: They are a lot faster then they use to be 10 or 15 years ago. I know a person commented they were upset because they waited 25 minutes at the office and left. Years ago it was a whole day process. Now they have ways to reapply and do your interview over the phone. With that being said I have held on hold for a few hours. There use to be a recording that let you leave your phone number and you wouldn't lose your place in line and someone would call you back. But they don't always give you that option which is why I had to go to office. I was lucky that day because I was called to a window in a few minutes and did my interview right there. It seems like they change their system Alot. But it still beats going down early in the morning and not leaving until afternoon back in the day..
Cathy Duffie: We have an urgent medical need for my brother. I have been on hold for an average of 4 hours every day for the past 5 business days to learn that the place I need to reach cannot be reached until his application is processed, when the reason for trying to reach them is to escalate the application process because of an urgent medical need. Three starts for this review because every time I reached a customer service agent, they did everything in their power to try to help me or get me to the right person. The system just doesn't work well.Update:. I walked into the resource center on Lindbergh. They took me in immediately, processed the application and completed everything within an hour. Also, I sent a note to Governor Parsons office and he responded and had someone call me. She had been extremely helpful, and have me her direct office number. They have been very helpful. The people have been great. They just have horrible processes.
Shannon Klocke: I just waiting on hold for over 5 hours then finally someone answered but only to be hung up on and with no phone call backSo now I have to sit on hold again with over 500 ppl ahead of me again this is absolutely ridiculous. Never in my life have I ever had to deal with such nonsense. Get a better system going this is outrageous
regina jaros: Never answer their phone!
Joyce Davis: The social worker I spoke with in regards to my case was very helpful and was able to fix the issue that I had. I highly recommend this office.
Alona Jones: Was on hold for hours then when they did answer she told me to fax my info I did so and that’s y sent something saying they still need it so I did still no results
A: GET A BETTER SYSTEM GOING! This waiting on the phone is getting out of hand. Who is running this?! What, people can't work from home on the phone either now! All of missouri FSD systems SUCK!
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7. Catholic Charities of St. Louis - Central West End
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· 14 reviews
4445 Lindell Blvd, St. Louis, MO 63108
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8. Social Services Department - Mehlville
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· 5 reviews
7545 Lindbergh Blvd Suite 110, St. Louis, MO 63125
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9. The Saint Louis Adventist Community Services Center - Breckenridge Hills
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· 66 reviews
3221 Woodson Rd, St. Louis, MO 63114
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10. Youth Services Division - Saint Louis Place
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· 1 reviews
1927 Cass Ave, St. Louis, MO 63106, United States
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11. WIC Program - St. Louis
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· 9 reviews
5701 Delmar Blvd, St. Louis, MO 63112
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12. Children's Advocacy Center - Kirkwood
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· 3 reviews
121 W Monroe Ave, St. Louis, MO 63122
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13. The SPOT Youth Center - Central West End
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· 43 reviews
4169 Laclede Ave, St. Louis, MO 63108, United States
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14. CDBG Family Living Center - East Saint Louis
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· 17 reviews
510 N 25th St, East St Louis, IL 62205
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15. Welcome Neighbor STL / START Community Center - Tower Grove South
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· 20 reviews
3672 Arsenal St, St. Louis, MO 63116
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