Best Department Of Social Services Saint Louis Near Me

Blaine Folsom: You are better of not even wasting your time going here! They would rather spend time talking spending our tax dollars then helping a struggling person. If you have a SNAP interview you need to make sure you show up before noon because they are far to lazy to do it after then! Mind you I have called and tried completing the process multiple times waiting on hold 4 hours before being hung up on, tried setting up appointments, etc. I was there at 3pm and I am a single person and you can’t tell me that an interview would have taken 2 hours to complete.

Jason Smith: Ok in/out 😎

Joan Mitchell: I’ve never had a better experience at the Missouri License office and it’s all because of a very nice, beautiful lady named Callie! She was professional, thorough, and got the job done with a smile and such kindness that it made my visit a pure pleasure!!!

Roberta Black: I've been holding for 2h & I followed thier suggestions. "Call early in the morning to avoid a long wait time". I've been moved lower in the que than when I began the call.I'm following up with them because they claim a human is stealing my card. So I was told the card would be sent to my local office. 2.5w & nothing. I've had to reapply twice thus far because of the same card issues for over a year. I've come to accept that the program is intentionally setting humans up to die from starvation. Showing a complete lack of respect for disabled persons. I'm legally disabled and something tells me the state is violating the ADA. They shame our nation & our state out of prejudice towards the downtrodden.

Gwendolyn Jackson: Literally applied for food stamp can’t get ahold of anyone the never answer

Craig Sleet: Wonderful

Danton Hudson: So people are really complaining about a dfs office. When your there to get free stuff from the government 😒 stop playing with your self

Kala Marie: I applied for SNAP and I did my interview on February 2nd and I received a letter in the mail but I have yet to receive my EBT card and it’s been more than 10 days, I can’t get a hold of any representative to answer my questions or to help me !

Based Nationalist: I think all White people should be aware of this. I am a Public Safety Officer for the county and city of St. Louis, while I was on duty this lady that was trying to get food stamps and a state employee got into an argument. I was told by several state employees that she had to go so I escorted her off of the property, she complied so there was no physical altercation. I'm the Officer that did my job and I'm the one that can no longer work at this facility but the Black Officer that sat there and did nothing the whole entire time can stay and be useless, miss Brown (the manager of this state facility) is 100% a racist.

Ibrahim Elsamra: Security guard needs to be fired

L: Saw a first amendment audit where the public was lied about and reported to the police by the main security guard no room for tyranny she needs to be replaced and the whole place needs to be educated on customer service and civil rights

MAX MUFFU-YT: garbage

JeRimi Bey: Cool

Diamond !: The best service

Kateryna Bolsunov: After so many attempts to call Family Support Division I decided to come and was helped right away. Karen was very nice and quick to help, and it took us about 5-7 minutes from the beginning to the end to complete food stamp interview. I understand that it was beginning of the day and not so crowded but nevertheless we are completely satisfied with quality of services we received today.

Melonie Bess: The Gentleman who helped me was Friendly and EXTREMELY knowledgeableQUICKEST VISIT IN MANY YEARS!

Faith S: The number they give you take you in a circle and you still are not able to speak to a person all this is done intentionally because they do not want to talk to the people . The system is not helpful and never have been for the people my tax dollar have been placed in this for what

Mark Ryan: Pleasant

Jetzaly Vazquez: Very rude. Ignore you give no info and they laugh and laugh and play around but they won’t help us and it’s 5 or 6 of them but they just don’t come help all you hear is laughter

Jerry Reed: The Young Lady that took care of me today was very professional she needs a raise thank you very much.

Sydney Burns: I was told my estimated wait time on a call was 10 minutes. It’s been 1 HOUR AND 30 MINS and nobody has picked up the phone!!!!! Come on now.

Lareisha Morgan: I’ve called this morning at 7:26 waited on the phone for 40 minutes and nobody never picked it up , hung up and called back and was told it was an hour and 20 min wait time and never got an option to receive a call back this is ridiculous

Renn: Very long wait!

SeQuita Moreland: This place is so unprofessional and the ladies really need to be trained on costumers service cause attitudes are really horrible like they don't like they job

La Sìrene: I’m only giving this office the score of a 1 because I HAD TO! Absolutely RUDE UNPROFEASIONAL AND DISRESPECTFUL. I came in today to ask a simple questions about a couple of forms I had to turn in and the old lady at the desk name ELAINE JOHNSON WAS RUDE AS EVER, she does not deserve to have a job the way she talks and treats the people that come in the office especially me! As I’m trying to ask her questions about my case she constantly cut me off, would not let me finish what I was saying or trying to explain to her just pointed me over to a wall of papers and told me to go over there. I had a few questions about the forms in regards to my case in particular, and since she was so rude I did not want to encounter her again so I simply asked the security guy Chris because it was just a simple question as I’m asking him she yells from the across the office “ what are you doing, you do know that he is a security guard your talking to , if you have questions you need to talk to someone who works here! “ so I figured hey maybe she’s willing to do her job and help me now so I made my way back over and as soon as I approached the desk she was extremely rude once again ! “ I already told you what you needed so I don’t know why you’re over there still asking him he doesn’t work here you can’t talk to him about your case!” So I asked “ well are you willing to listen to my situation so that you can help me ?” Again , she points at the wall and tells me that’s all you need!” This was a horrifying experience of not being treated as an adult or better yet even a human being. I really hate how the people who work in these places treat the people who need to come there as though we are nothing! I have worked my whole life and the minute I need help and go to get it , I have to deal with arrogant unprofessional rude and just plain mean people, like ELAINE JOHNSON. I felt so disrespected I wanted a number for a manager or someone who’s in charge of the office just to let them know about my experience with this lady because I have never encountered anything like this ever in a process environment and I was givin the info card number where I had absolutely no way of contacting anyone in regards to my situation. I’m still hoping to speak with someone who will be able to do something about this but, until then google is my only way to get the word out there . I will be looking into how to report to the BBB Just haven’t figured it out just yet, but I am very disappointed with the services I received today from that lady in the office ELAINE JOHNSON, most unprofessional being I have ever met in my life, like who raised this lady? Wolves and monkies in the jungle, she has absolutely no home training or professionalism.

Sharita McDowell: It sucks tring to get help here these days... Y'all need 2 get real people back n the offices

Karnation: If i could give a -0 i would. I cant get help online at the office or by calling the 855 #This is crazy, how am i to speak with someone and i cant get a hold of anyone at all. You all really need to fix your systems asap.

Youree Hall: Had to give 1 star they deserve none reception rude she was eatn and lickn her fingers and wonderd why i didnt want her touchn my paperwork the brown box drop is useless said i would be contacted within 24 to 48 that was a week ago still waiting the security guard stayed on his phone and stared at every women butt walked in so he was probably watchn porn on his phone this place is a joke

Celia Ricotta: The lady at the window made a racist comment

Anthony Rebert: Horrible

Preston Moore: Terrible service hate it

Neishs: Lost My Paper Work In Tht Box, Now There Making Me Do Interviews Over And It Was There Fault. They Need To Do Their Job. The lady's are no help at the window also. They just give you a card to call,no ones picks up tht line

Christian Buford: Very rude and impatient. No help at all from the ladies that sit at the window.

LAYLA firepink diamond: Great

William Wack: Okay

melvin parker: The front desk was great customer service was great

Mary Pat Bacheldor: Very nice lady very patient

Sharon McGuirk: Absolutely AWEFUL!! Which is EXSTREAMLY sad because it ends up all falling back on our poor kiddos.💔😢🙏🏼

Jenifer Murillo Ortiz: Careless, they don’t ever answer the phone

MrsNubby: Horrible people never answer the phone they are very lazy

JustUs Wallace: They don’t care they just don’t care

Tia Ranken: Drop box is GONE

lauren Penrose: Disrespectful

Michael Youmg: Don't Hate

Clyde Reid: Couple of things. Can never seen to talk with anyone. Also their mailing address seems to incorrect or the postal clerk who delivers there mail doesn't know there job. My letters keep getting returned. Why?

Sheila Courtwright: The wait time is so long the music is vert annoying I missed them answer a few times trying to listen to music sometimes the music is also to loud ivr also been Hung I've waited on phone one day 8 hours just to tell me you are now closed to call back on next business day when you close you don't answer anymore calls and you only take so many to let you wait on hold for hours the the system I only call when I have a few questions so I don't waste my b time wi t h one unless it'd immediately qu

leyla makhmudova: I can’t thank the staff at family support division enough they are all super kind and sweet and very helpful!!! Don’t know their names but they are all wonderful and always has a beautiful smile on their faces whenever I go there!!!! 10/10 recommend and hope they get recognized!!!

alex kholostov: No one answers the phone and you are not able to schedule an appointment over the phone. When we got there the wait was super long. (I’m not a patient person) When we got called to the desk, the worker was very nice and was able to answer all questions and explained everything in detail! (The 3 rd one from the left to right) She also gave us her direct number in case we have questions later.Most of them seem to work so slow, snacking, drinking, walking as slow as possible, typing slowly… and talk loud - everyone in line can hear information about the person…

Deb Stemmler: Why can’t we call???

Kae Garrett: an absolute waste. i always have like 100+ customers ahead of me IN THE MORNING. i have to wait on hold for like 2 hours, this time i waited on hold for 4 hours just for them to tell my food stamps were denied because i make over the limit for 1 person. what limit??? the one where i wasnt in work for months because i got a traumatic brain injury and i was struggling to afford therapy i desperately needed to get my life back or the one where my job cut my hours even more to where now i have to figure out how to pay the rest of these medical bills, doctor visits, and survive all while struggling greatly with my living situation??? honestly let me know. you don’t care about your people and your service is a waste of time

Brittney Duvall: This place is straight ignorant. I tried calling prior to coming here and they send you to an 855 number with over 300 people in front of you. So I took a bus 2 hours to get here. I got here at 12:02 and I can't get in because they close for lunch now apparently so I have to turn around and go straight back home to get my son from school. They close way early so I can't take a bus back over here in time this evening. I applied for my benefits online and done everything they asked then they don't add my son to my case so it's their fault. This is horrible customer service. They had well over 30 people in there I don't understand why they can't spilt their lunch in half. Like half the office now and the other half in an hour. I'm so upset for real. I tried to appeal their decision but guess what the number they gave you nobody answers. So sad.

Shyann Woods: Dose anybody know the number you call to actually talk to someone?

Michandy Lavender: Fast and friendly

Christie Holliday: The ladies are doing twice the work, but still a pleasure to work with.

Barbara Fletcher: Very helpfull ladies working there nolong wait time good food pantry

Clarissa Starns: They are barely open or always have longgg wait times. And Construction around their building is Horrible right now.

Edward Cook: They will help you. Thanks!

Christina Marie Fabian: They are a lot faster then they use to be 10 or 15 years ago. I know a person commented they were upset because they waited 25 minutes at the office and left. Years ago it was a whole day process. Now they have ways to reapply and do your interview over the phone. With that being said I have held on hold for a few hours. There use to be a recording that let you leave your phone number and you wouldn't lose your place in line and someone would call you back. But they don't always give you that option which is why I had to go to office. I was lucky that day because I was called to a window in a few minutes and did my interview right there. It seems like they change their system Alot. But it still beats going down early in the morning and not leaving until afternoon back in the day..

Cathy Duffie: We have an urgent medical need for my brother. I have been on hold for an average of 4 hours every day for the past 5 business days to learn that the place I need to reach cannot be reached until his application is processed, when the reason for trying to reach them is to escalate the application process because of an urgent medical need. Three starts for this review because every time I reached a customer service agent, they did everything in their power to try to help me or get me to the right person. The system just doesn't work well.Update:. I walked into the resource center on Lindbergh. They took me in immediately, processed the application and completed everything within an hour. Also, I sent a note to Governor Parsons office and he responded and had someone call me. She had been extremely helpful, and have me her direct office number. They have been very helpful. The people have been great. They just have horrible processes.

Shannon Klocke: I just waiting on hold for over 5 hours then finally someone answered but only to be hung up on and with no phone call backSo now I have to sit on hold again with over 500 ppl ahead of me again this is absolutely ridiculous. Never in my life have I ever had to deal with such nonsense. Get a better system going this is outrageous

regina jaros: Never answer their phone!

Joyce Davis: The social worker I spoke with in regards to my case was very helpful and was able to fix the issue that I had. I highly recommend this office.

Alona Jones: Was on hold for hours then when they did answer she told me to fax my info I did so and that’s y sent something saying they still need it so I did still no results

A: GET A BETTER SYSTEM GOING! This waiting on the phone is getting out of hand. Who is running this?! What, people can't work from home on the phone either now! All of missouri FSD systems SUCK!

Midwest Masters Racing, LLC: Rude

W D: The workers here have very nasty attitudes . They are unprofessional, rude , and disrespectful they look down on you and talk to you any type of way there were several workers standing around laughing and talking about people It's a shame you have to deal with people like this when you are in a time of need.. I just walked out.

Cassandra Coleman: Two ladies were at the desk and one told me to apply for p ebt , and I did with my child care paperwork I was turning in. The other lady stated "Its friday, im leaving early, nobody is here". Now, from June 15th , my paper work was never RECEIVED and its July 2nd !!! I turned in my child care paperwork in the mailbox and P EBT paper work to them , MY MISTAKE ! THEY DONT KNOW WHAT IM GOING THROUGH TO DO THIS! Its very UNACCEPTABLE. Now I know to DO MAIL , TURN IT IN AND EMAIL, BECAUSE THIS IS RIDICULOUS FOR SOMEONE TO TOSS MY PAPER WORK LIKE IM NOTHING !

Sharon Cain: Great workers.

Monique Marmon: They are so Rude. Poor customer service

Ania Brown: Rude customer service. Phone disconnected and she did not bother to call back Jackie out of the St. Louis County office.

Youree Hall: Don't bother calling this office or the 1-855 # they provide there not going to answer so you won't be able to do a phone interview the receptionist at this location doesn't do anything but eat and lick her fingers and wonders why i didn't want to hand her my paperwork look forward to getting your benefits delayed you'll probably have to contact the attorney general.how the hell you gone complete an over the phone interview if the 855 number is automated?

Queen Seven-Bey: This place is horrible. I've never seen such ridiculousness. They never take responsibility for all the mistakes they make and I'm tired of them losing paperwork after I fill it out & send it in then they resend it to me & tell me it's late.

Ghacha _lover: They SUCK!!!!

Faylicia Kennell: The people who work there are extremely rude

Neishs: Lost My Paper Work In Tht Box, Now There Making Me Do Interviews Over And It Was There Fault. They Need To Do Their Job

Joshua Morton: Please call me for my food stamps

Chanelle Renee: The Worst Customer Service I have ever received!!!!!!!!! And most of them will hung up on you when they don't feel like assisting you!

Brit Mosley: worst customer service in history