Best Silversmith Saint Louis Near Me

JoAnne Ramirez: I had a small job and Tom treated me great. He and others at Theiss Plating communicated promptly and courteously and they did an excellent job in a timely manner.

Faith Buffington: This company is so responsive and easy to work with. Their prices are great too!

Lloyd Todd: Had our mail box redone by Theiss, Feb 2022 not as pleased as when it was done by them several years ago, the brass plating is not holding up after only 2 months

Thomas Hardy: great experience working with Theiss. I wanted a special brass bracket fabricated for my folding kayak. They modified the design twice to get it right without charging me any additional fees! I'll be bach!

Katherine Markham: The guys at Theiss are great to work with! They have restored and rewired a number of antique pendant lights for us and we couldn't be happier with the results!

David Brunjes: Cannot say too many good things about Theiss Plating. After obtaining 5 quotes to have all my home's door hardware replated from brass to brushed nickel, I chose Theiss. They were not the cheapest, nor the most expensive. Their reputation based on online reviews was simply the best.Communication was excellent. The work was done timely and was better than I could have hoped for. Look no further, you have found your plating service.David

Eric L: I brought in a silver fork that had a spin in the garbage disposal. They did a fantastic job repairing the damage and in significantly less time than estimated. I highly recommend them for any kind of restoration or repair needs.

S Mullinax: I brought them items that I was told weren't repairable by other technicians. They made them better than new! Highly recommend.

Polly Smith: We were remodeling our bathroom and changing all plumbing fixtures from polished brass to brushed nickel. Bought all new fixtures from Moen except the Roman tub fixture. There was nothing that would fit the 15 year old plumbing without replacing expensive valves under the tile and under the tub itself. Theiss Plating replated our fixture and did a beautiful job for much less than we would have spent. I would recommend them to anyone that needs replating. Thanks for doing a great job.

Diana Nichols: Had to return a necklace with a broken chain my son purchased for Mother’s Day. The staff was friendly and efficient. Couldn’t have asked for a better experience

Monique Chanel: Mrs Barbara was EverythingShe helped me find the perfect ring to similarize both of my Deceased moms. She was so caring and helpful and this ring is perfectthank you so much miss BarbaraIs Saint Louis Galleria location

Lisa I: Darryl and his staff took care of me! He kept his word and made sure my issue was resolved! I love my necklace!

juliusz cydzik: Sheila was well informed and helped me pick out a nice chain.

Jay Hill: I went into this location after moving to Saint Louis within the past 48 hrs for a chain repair. The staff he was amazing and engaged in conversation. Amazing ladies here please go visit them (LaGuana, Barb, and Toya)

Hope Miller see: I purchased a ring from them and the stones constantly fell out. I ended up returning that ring and purchased another ring. I made sure I purchased the warranty. Now I’m having problems with the new ring and the diamonds falling out and they telling me that I didn’t purchase a warranty. The rings is trash. I would not purchase anything from Kay Jewelry.

Shaniqueka Gilliam: It’s good to have insurance on your jewelry from Kay’s they just replaced my necklace for a brand new one with no hassle. I love it here.(All Smiles) thanks to Darryl I really appreciate your business.

Emmanuel Hayes: Latoya was great she was very helpful and did a deep cleaning in my jewelry while at the store. Thanks Toya.

Armanda Bogan: My salesperson Darryl is excellent for the compay

Lamont Brown: Great experience excellent customer services and took time an patience out to make sure I was satisfied

P Price: Mrs Barbara at the galleria in St. Louis was exceptionally great. She was very helpful and searched out all the deals with no problem. She was friendly and kind. Due to her kindness, I purchased a necklace and 2 pair of diamond earrings.

Lashieka White: We have been going to Kay’s and Darryl has been our go to for over 12 years!!!! He is amazing and usually gets us what we are looking for in our budget! Thanks Darryl!

Jeff Morris: Barbara was terrific.

tiana powell: Very Rude customer service! Never again

Travioli: Just go somewhere else and make your life easier

Maggie Carnes: Absolutely the worst customer "service" my husband and I have ever encountered. DO NOT SHOP HERE if you want an enjoyable and stress-free experience. The employees will tell you one thing, the manager Darryl says another and contradicts his employees at every turn. I don't think one person there knows what they are doing and they definitely do not care about their customers. My wedding ring was soldered together several weeks before our destination wedding- it came back to me with a missing diamond. Clearly wasn't inspected at all before handing it back to me. Had them send it back for a replacement diamond and was assured that it would be back in time before we left for our wedding. It wasn't. It was LOST IN THE MAIL on its way to the repair shop. LOST. Was notified of this about 1 day before we were set to leave. It had been delivered to someone's HOUSE instead of the repair shop. We were on the phone for days leading up to this with no answer. We heard NOTHING and had to do all the calling and contacting ourselves. They offered for us to take a ring from them on loan but we refused- no random ring can replace the one my now husband designed for me. We used silicone rings from Walmart for our ceremony and when we got back into town after having to CONSTANTLY reach out to Kay's for information on it, was told that UPS or FedEx (whatever mail carrier they use) was at fault because they delivered it to the wrong address. We eventually got the ring back, they fixed the missing diamond but were basically offered nothing for our pain and suffering. WE DID NOT HAVE THE RING ON THE ONE DAY YOU SHOULD HAVE IT. OUR WEDDING DAY. If it was inspected properly after soldering- someone would have noticed a MISSING DIAMOND in the band! Instead it ended up lost and not even fixed until a week and a half AFTER our WEDDING. RUN don't walk, AWAY from this establishment and all other Kay's, Zales and Jared stores.

Erin Cruse: Never going back to this store again. Bought a wedding ring from them and went to go take it in for a 6 month inspection, come to find out they put my wedding ring under someone else’s name. The manager handled this very unprofessionally and treated us like he didn’t believe that it was our ring. When it’s clearly under our name on our billing information and email with the receipt. They cleaned the ring but would not inspect it since it is not under my name… all I ask is for understanding and help in this situation and the manager gave us neither. Very disappointed with how this was handled and not even an apology for their mistake.

rick Clayton: Amazing place! This is the right place to go for a love one.

Denise Taylor: He's mine!

Stanley Johnson: My lady and I have had nothing but top notch service from the staff at this location. Angie, Gina and Pam have been kind, helpful and professional. They have gone out of their way to help us. Go there for any jewelry you may want.

Nick Sanderson: I genuinely could not recommend the team here enough. Ajla and Rose went above and beyond to help me find the perfect ring and explore all of my financing options. When we ran into issues with my banking information, Ajla waited on the phone with the lender for over 30 minutes while Rose kept me company and assured I felt comfortable. In the end, we got everything worked out and I’m going home with a beautiful piece of jewelry. This team is the BEST!

Jonathan Fithian: Rose is an awesome lady that works up there. She was honest and helpful. I bought my wife's wedding ring from here in December 2020. Since then Rose has remembered me and when she met my wife she remembered her on a first name basis as well. Very glad I chose Kay for that special purchase and was able to meet Rose in the process!

John Rollman: Too high in prices

Lonnie Reece: Dropped her ring off on Nov 8 to get cleaned and they told her it would be done by the 24th of November and now they just called saying it’s been sitting at UPS and won’t be done til December 10th. That is ridiculous. And all they can say is sorry about that.

Amy Rulo: My first time ever going to Kay's and will not return ever. I asked a question about a watch that shows is sold there in store and online and was met with nothing but attitude with the response "we don't sell that here" she then walked back over to the girl she was talking to ans has no interest in any interaction. Not a great first impression of Kay's I will definitely not return!

Phillip Binger: Been going here for years have spent thousands until last week I went looking for a chain I found a 925 sterling silver cuban link vchain weighs 60.2g I thought I got a really good deal until j looked and silver is .78c a gram so your talking 60 bucks in silver and thats being generous I instantly felt like I was ROBBED also ONLY CERTAIN DIAMONDS ARE CERTIFIED all others under 8 or 9 thousand the un certified ones are "lab crafted" ok so w that being said they also state 30 days return at any time I took the chain back and was told they did NOT have enough money to return it under 500.00 354 to be exact......so it is not return any time bc they will issue a "check" which takes about 2 weeks KAY JEWELERS IS A RIP OFF AND JARED AND ZALES ARE ALL OWNED BY SAME COMPANYBUYER BEWARE

Angel Marie: Was given jewelry from Kays that I get inspected here. Staff is always nice. Will say the one time I wanted to get something from here they basically pulled out and iPad and had be look on their website. So that was a bit of a let down cause I could’ve done that at home.

Heather Bockhoff: I've had my ring for going on 3 years now. My diamond has came out twice already which I barely hit it on anything and asked them to fix it in the being to make sure it was tight and this wouldn't happen. Well it did. I went in on Tuesday with the store manager and I guess her assistant saying I can do a trade up or exchange and did not explain that I would have to basically buy a whole new ring. What is a trade or exchange if you have to purchase a whole new ring? Learn to explain better to customers as I'm very unhappy and I'm sure they won't fix it correctly again.

Travis Lloyd: Always a great choice to make your special girl blush.

Lisa: I purchased a Levian sapphire necklace in June of 2019 after being told that they had amazing customer service and made really great quality products - and they ought to because $$$. Less than a year later and after no significant trauma to the necklace, the chain had stretched out so much that I could slip it off over my head and the pendant hung down inside of every v-neck shirt. I took it up to Kay’s and the manager Amy promised she’d figure something out to fix it - I was even willing to buy a new LeVian chain. She sent it to them and they were going to charge me $220 for a new chain, I approved this and they told me I could come pick it up. When I got there, LeVian had sent it back without the new chain. At this point I had been waiting two months. Amy said she would replace the necklace and was extremely accommodating. After a few hurdles, broken necklaces, and shipping delays, I got a brand new necklace with a perfect chain. All thanks to Amy. She was so nice and apologetic through this ordeal. It took 4 months, but I have a brand new beautiful necklace! I highly recommend Kay’s and Amy.

Stanley Johnson: The service was excellent. The staffer who waited on us was professional and friendly. He went the extra mile in trying to find the ring we wanted. The ring was not at that location, so he searched for the store that had it. It was sent to the South County location and I received a call the next day informing me it was in. I got it a few days later. The staff on duty when I got there were equally friendly and professional. This was the second time we got a ring from that location. It will not be the last.

Robert Barth: Very happy with the service here. I have came here the last 3 times I bought something for my wife .

Tasha Christopher: The staff is always very friendly, knowledgeable and go above and beyond to help you find what you want or need! We will always purchase jewelry through them!

Jeff Bailey: The manager and the girls are So knowledgeable and patient. I will never go to no one but Kays in South county.

P S: I would recommend the Kay Jewelers South County location to anyone. The ladies that assisted me were so kind and happy to assist in anyway possible. Definitely will be going to this location for now on!

Rosalie Boseman: Ajla, Bridget, Stephanie and Amy are great to work with. Great team.

terri m: I understand that the store hasn't been open in months, but I have kept up with the website and the signs posted outside the stores. If you're not going to be open, please update your website and save people from making multiple trips to see if you're open. Remove the signs from your store as well.

E S: Worst quality products on the market. I bought a bracket for $400 and it broke in less then 30 days, they then sent it out to get fixed and it broke again a few months later. I also bought a neckless for $500 which also broke in less then half a year. The managers didn’t want to fix it only if I payed extra. Not worth it for the trash products they produce. They will never having my business again, I’ll be getting a wedding ring else where.

Max Andrews: Terrible, deceitful place, if I could leave 0 stars I would. I would not recommend this establishment to anyone. They conned my son into a year long payment plan that will almost double the price of the item he bough. Even after asking questions that definitely would’ve stopped the buying process, the worker brushed it off and said something to distract him from what was actually going on. Then upon trying to return it, they examined the watch heavily for at least 10 minutes. There is no transparency or customer care at this establishment unless you are giving them money.

Chris Telle: Marcus Brown at south county location in the mall was very helpful and professional didn't pressure me into a purchase, he was very helpful on staying in my budget and selecting the right pieces. Highly reccomend go see Marcus for quality jewelry and professional experience.

ashley little: I love coming here it always perfect even the simple things in just getting my ring clean

Roman Davis: Neisha has been a good service to me....

Jovan: I brought an engagement ring and it was customized. I paid for a .68 diamond as it states on the receipt. We decided to upgrade and the diamond was measured as being only .48. This was very disappointing. Especially after all the repeat business we have done and the customers I referred to shop there. It’s totally unfair. You guys are a national chain. I’m reporting this to the BBB. Be cautious when shopping and/or have a jeweler with integrity to assist you while shopping at the Overland, Mo location.

Jordan Mitchell: Stormy is the best! An expert and such a sweet ora. Willing to point you in any direction you tell her and will save you time and money.

Mike MacConnell: Great service, knowledgeable professional staff. Neisha was the best. We always come here.

Coleasha Mcmorris-Hall: My visit was great. Neisha was excellent and very helpful. Thanks for everything.

Ann Cobbs: Neisha is absolutely fantastic when it comes to customer service. Her knowledge of diamonds and gold is exquisite. Thanks Neisha.

marnett robins: Stormy is great!!! Please go check them!!

Kendrick Moore: Neisha was very helpful! I’ve been coming here for years. I refuse to go anywhere else!

Jimmy G: Great place just brought 4th ring here

Rhonda Clark: Great service !! Staff is so friendly!!

Juniper Jeux: I had some specific charms I needed for my siblings birthday and for a future charm bracelet. Kim was more than helpful and made going to a jewelry store a very smooth and painless experience! Thank you Jewelry Exchange!!! 😁😁😁

Kelly Allard: I just picked my ring up from here and it is everything I wanted it to be. Everyone is so nice and easy to work with. Thank you guys so much.

harifazlic: The best customer service experience I’ve ever had at a jewelry store. They’re rated #1 for a reason! The staff are very knowledgable about their products and have a knack for pairing pieces together to make the perfect gift. Stormy helped me pick the perfect tennis bracelet and diamond studs during my visit and she is lovely to work with. I could see myself coming back here for all my jewelry needs! 10/10

Chanel Silva: Neisha was amazing! She was very knowledgeable in recommending pieces that I would like, and explaining the style of the stones. She took a personal interest in the occasion of the purchase, and she offered to clean my jewelry pieces I already own. 10/10 customer service!

Alma Henderson: Stormy, the personal assistant, is the one you want to serve you. She is experienced, knowledgeable & personable.

Will Knox: My experience at the jewelry store was awesome. The associates were very friendly and knowledgeable. They made my buying experience very pleasant and I appreciated it. I will recommend The Jewelry Exchange to friends, family and colleagues. Thank You for a great experience! Willie Knox

Brittney Robinson: Neisha helped me find my dream necklace! I am a Forever customer because of her! Go see her at the Jewelry Exchange

Michelle Jones: Neisha was very helpful and patient. Job well done

LA TUMMINIA: Excellent Customer Service!Thanks Steven & Stormy 😉

Natasha Patriarca: Elizabeth is amazing!!!!

Caroline Abernathy: I take back everything I said In my previous review except Elizabeth was helpful. The man that is the assistant general manager who came in from another location on 5-18-2023 was making inappropriate comments on my outfit and he was saying that I was taking money from him. Extremely unprofessional considering I just spent 6,000 dollars at that store. He wasn’t polite and was overall a horrible person and does not need to be working in customer service. Least of all for Kay a place where my family and I have always loved shopping from. I am considering returning everything I bought as a gift and never giving them my business again.

Jennifer Johnson: Cassie was so amazing and very patient with me in what I wanted which the first time I came in and me and my boyfriend got my engagement ring he ended up buying 3 rings instead of buying the one I wanted because we was told they didn't have what I wanted. However when I came in and explained what I was wanting to cassie she understood everything what I was saying. She was truly a rock star!! The only thing that didn't make this absolutely perfect is that the company had to switch out my old diamond and replace it is because they chipped it. But once again they was honest and fixed it. Thank you very much! We will be back. Thanks cassie at west county mall.

Brennan Washington: Malika was really nice and knowledgeable. It was a great experience to get my service handled by him

Tim Fyle: Great and helpful service, kudos to Malachi especially!

Courtney Daniels: Ginny was awesome!

Kristie Low: Malachi was so helpful and a pleasure to meet

steve lough: I’d give zero stars if I could. Cassie was wonderful up there however the manager, Celina is not. To start with we purchased a wedding ring and band from Kay. We have had nothing but problems with them. They are both “the Leo.” The diamond in the inside of the ring has fallen out 3 times now. The ring has been in for service 3+ times. When looking at it now it’s not even round. Celina tried telling my fiancé and I as well as her mother that over time after wearing it that it will become out of round. The ring isn’t even ten months old now and she has only been wearing it for about eight. The latest time we picked it up and it’s still not round and also the scratched the inside terribly. The pictures I’ve provided were just taken and we picked it up just a couple hours ago. I tried to get them as clear as possible but this isn’t right. I wouldn’t suggest anyone go there. Nobody should have to deal with this. We’re about 100 days from our wedding now and who knows when they will make this right.

Beth Schartner: Jenny was great!

Mike Schleiffarth: Jenni was super helpful and I got earrings that are so beautiful

Lo Streeter: Picked up my fiancée ring from Kay at West County Mall today, after having the stones reset. The gentleman serving us was very professional and answered all her questions to her satisfaction. Thank you once again.

Pretty Flacko: Malachi & Jenny were great with helping my girlfriend find a wedding band.

Anthony Vasquez: They did great as is every time I go here. Malachi was great

Sarah Kleinheider: Malachi was was awesome!!!!👍🏻

Celina Gilmore: I was greeted the moment I walked into the store. Malachi and Celina were very kind and informative. Will come back.

Amy Nupp: Malachi did a great job. Very personable and professional.

Robert Petit: Malachi was a great help!

Deaja Williams: Malachi had excellent customer service and beyond helpful

Lauren Blevins: Malachi was very helpful and very nice.

Dayton Shepard: Great customer service by Malachi! Love it every time we come here!

Carla Hudson: You will ALWAYS receive exceptional customer service and great guidance from the Florissant location

Burnett Cothrine: Avian, the sales representative was extremely pleasant, knowledgeable and has a good eye for what a customer needs/wants.

Mo: Diana was absolutely the sweetest,she was very understanding with my situation and her empathy is like no other. Customer service was amazing, she deserves a raise.

Laferriest Robinson: This is my favorite location, Dyanna assisted me and explained everything down to the Tee..

Thesther Brown: Tosha,Avion and Autumn are the best in the Business Bar None!

Jaime xxx: Don't bother going here unless your willing to spend a 1000 dollars, told lady I had $550 to spend, nobody would wait on me after that. They waited on everyone else that came in. I will spend my money elsewhere. Will NEVER go back... very rude. Not professional at all.

Eddie Jackson: The sales guy was super helpful and I got a hell of a deal even if it was more than I was prepared to spend!!

Mrs Karen T: Very friendly staff and so helpful. I felt very comfortable in this business, the staff makes you feel important!!! I love my purchase!!

Evelyn Haynie: Awesome customer service ❣️

Katherine Perry: Got my girl a promise ring from here for Christmas one stone fell out in one days time ! So embarrassing!!

MrWicked98: Great place to stop the staff is very helpful and friendly.

Heather Feissner: I truly had a very pleasant visit the Salesman George was so nice and polite, I truly was impressed with the customer service! The location is clean, friendly,and a great shopping experience!! And for any after purchase services they are beyond helpful too!!

Javin France: I’m sitting in my car of the parking lot in awe. George was the Salesman who made my entire day. He was so positive and very helpful on my anniversary. He went above and beyond to help me find what I needed. I would recommend a friend or family member based on his service alone. In my eyes George is the face of this location.

Alexandria Brown: Customer service was absolutely horrible at the Lindbergh and Halls Ferry location! No greeting! Attitude! Rude! Disgusting! I WILL NOT EVER BE BACK TO THAT LOCATION! No, it wasn’t busy at all either! DO BETTER! Go visit Darryl at the Galleria instead!

Anna Baskin-Harris: Friendly and kind. Loved the customer service

Jessica Blake: My Mother, Fiancé and I were very excited to visit Kay Jewelers to pick out an engagement ring for me. When we arrived there was a sign on the door that stated “will be back at 12:30” at the time we arrived, it was 12:15. We stood outside of the door to observe the sign and noticed someone in the store, we thought that they might be on lunch so we did not disturb him. We decided to wait the 15 minutes in our Vehicle. Before we even got in the car we observed the employee remove the sign from the door and add another sign stating “will be back at 1:30”. Obviously, we did not stay an additional hour, so we decided to go to Jared instead! And boy did we get a great deal! Thank you so much Cindy from Jared for taking such great care of us!

Lisa Phillips: Johnathan was a great help!!! He helped me find everything I was looking for and delivered excellent customer service with a smile! I highly recommend this location for all your jewelry needs!

Lori Lammers: The experience was rocky at first. I went in to get my watch resized and less than 5 mintues after getting home it broke. I went back to get it fixed and they asked to keep it for a day so their 'watch guy' could take a look at it. The 'watch guy' did a great job. If you need your watch fixed, I would recommend them, but be sure to ask for the 'watch guy'.Prices and customer service are reasonable.

Shemarcel Robertson: I’ve been calling this store for 3 days straight NO ANWSER, Rings for a long time then when you call back the line is busy 🙄

R Reese: Kay jewelers is not a reputable company. Company policies are deceptive.