Best Physiotherapy Equipment Supplier Independence Near Me

Amanda Vick: We love Linda so much every time we come in there she is so nice and helpful and the place is always clean

Elisa S.: I had a disturbing experience with this business. I ordered two “new” Drive Medical home hospital beds at a cost of over $2,000. When the delivery arrived the next day, the driver unloaded the beds parts onto a cart and brought them to the front door of my home. I found it strange that the bed parts were not in the factory boxes as I watched them get unloaded from a van. After I pointed out that the casters on one of the beds were severely dirty and appeared to have been rolled around on a rough surface, the driver agreed to order new casters, swearing that he unpacked the beds from factory boxes before departure. As I observed him attempting to assemble the first bed, I noticed numerous dents and scratches on the frame and tubing. Similarly, the headboard and footboard had scuff marks. When I pointed this out as unsatisfactory, the driver agreed the bed didn't look like a new bed and apologized. He then removed it and brought in the second bed. Same thing, dents and scratches all over the frame parts. The electronics for both beds were in another open box that didn't match the part number of what I ordered. I also declined to accept the second bed. The driver then made a sales pitch that “new” Medline beds were in stock at a cheaper price. But when I spoke with the sales agent, she demanded the same price. So I requested a refund and my money was returned. I paid hundreds of dollars more than I could have purchased these beds for online to deal with a local business because they promised quickly delivered new items and this is how the transaction went down.

T B: Brandy there her bedside manner is awesome. she was patient listened to me I went one other place before I came here they seemed to be higher. This place was a tad cheaper. Better selection of products. I needed something now vs waiting for online because my dad is argumentative not wanting to give up his independence everything is i can do it on my own or i don’t need that when he in fact does. Brandy help me figure out what I can try and gave me suggestions to call because i am new to this aging parent thing. Her customer service skills alone sold me. When its my moms turn I will come here they have my business for life and will refer everyone here!

Kent Low'ell Crockett kc1: They have everything you need from wipes to toilet seats....and more........

Julie J.: My Dad has a condition which caused a rapid decline in mobility, was told by numerous hospital social workers to place him in a facility, I'm so thankful to Brandi and Heath, both have made it possible and affordable to keep my dad in his home with the proper equipment he needs, hoyer lift, hospital bed, lift chair, commode, transport chair, etc. They have gone above and beyond to help with certain requests my dads condition caused us to face, always helpful and knowledgeable and have also listened as a friend when I needed some cheering up due to what we're facing with my dad. This is a great company with excellent customer service, very special and caring staff. A+++++

Mary Roberts: I purchased s Drive nitro walker about 4 years ago. Several other places wanted $400 instead of $250, at Home Medical as low a price as I saw on the internet, Last fall, purchased a Drive full electric bed, with an upgraded theraeutic zone mayress, again for a reasonable price comaranle to the lowest on the internet The bed was was needed for GERD, a slow enptying stomach and breathing difficulty sleeping on a Flat surface. Service was always courteous. Great sleeping since then Just spent a week in hosital and couldn't get comfortable in their bed. First decent sleep when I came home Excellent equipment, service and prices.

Kim Day: My husband had surgery and he needed several things. 1st we got these pads to put on the crutches so they were soft under his arms and hands. Then he needed a stool for the shower and also a bar to hold onto while getting into the tub. I so appreciate the service I received as it seems like customer service is gone in America. Brandi helped me to get what I really needed and my husband is so happy to be able to take a shower without worries of getting hurt getting in and out of the bathtub/shower. I've never dealt with a medical place but I would highly recommend this place if you need anything for your home. They are making his recovery a whole lot easier. I never would have thought of any of this was possible but thank you to this young lady she is making his recovery a better experience. Thank you!. We are certainly satisfied with this company and their service.

Jennifer Bakken: Thankful for KC Medical Supply on douglas! The customer service was excellent. All staff on site were friendly & eager to help.We had to purchase a riser for our grandmother. Thankfully for them, she is comfortable & happy with the products. 😁

Kyle Trail: The wife worked with this place for 4 days to get a knee scooter that our insurance pays for. They had it in stock and assembled right there in the office. But, the codes for their system weren't proper. That was day 2.Day 3, after promising to have it ready and possibly deliver it to our home, nothing until my wife called them around 1pm. Nothing still. Didn't get it. Our insurance company said they'd approved it and we were good to go.Day 4, no call or anything in the morning. Finally called another place over in Independence and they called back 20 minutes later to tell us it was ready for us to come pick up.Guess it's not really that hard huh?

Dennis Stehwien: This is the second day in a row I've tried calling this place and the second day in a row, no answer.

Clint Terrell: Dies not accept insurance

Lisa Pycior: Kansas City Home Medical Supply is the only full-service home medical equipment store in Lee's Summit. When I moved my mother to town and she had special needs, I was there at least weekly. I was able to get everything she needed. And I got the best recliner and side table to make her comfortable in her home.

Reeve yew: Overpriced medical equipment with ridiculous markups. The man who was working acknowledged me as he helped other customers. He asked if I wanted reading material and I told him I'd wait until he was finished. After he was finished with the customers he made a phone call then went into the back of the store. He never came back out so I left. Rough customer service you will have better luck going somewhere else.

Connie Trotter: Have bought two things from this crusty, hateful man who runs the place. Left today because the Core Spun compression socks are $10 more per pair than the same socks I got for $20 when Hen House Pharmacy carried them two weeks ago!. Was continually reminded at 9:30 am that he was not open yet, however his door was unlocked! Two weeks ago I bought a bed tray on wheels for my husband and paid over $100. He was very busy because he is the only medical supply place in JoCo who is open on Saturday. A year ago, I called trying to find a part for my husband's CPAP and he said he was doing bookwork and was not open but I could come for the part. As soon as he rang up the purchase, he reminded me he was not open and I could not look around! I will never go there again. He may be knowledgeable but he is a hateful old man who should not be dealing with the public. My favorite supplier is American Home Medical at 75th & Antioch. They are not open on weekends. Wonderful owner and helpful staff. Returned an emergency call when my husband's CPAP needed a part! The owner called me on a Saturday night after hearing my need! He special ordered the part and had it overnights. This from a man who was not open for business either. Totally different men who serve the public! I will never go back to 95th & Nall ever again.

Nancy Pfromm: I have purchased several items for my mother in this store and the gentleman seems very knowledgeable, friendly and has excellent customer service skills! I definitely will continue to shop here for my mother's supplies! We sent mother's aide to buy supplies here and she also said she had a very good experience. Good customer service is rare today - and it is soooo appreciated!!!!!

Jennifer Franklin: Nice people. Fast service. Points out things you will need to connect 2 items together, etc. Very helpful.

stephen green: I was in town visiting this past weekend and had forgotten my cpap mask. I went into KC Home Medical Supply to pick up another one. The model I've used for years was out of stock. The nice lady working recommended a similar mask. With no other option, I bought the different model. I am very pleased to report the new mask is so much better than my old mask. Thank you so much for your recommendation and help.

rienne demaree: Wonderful service. I needed to rent a wheelchair for a couple weeks after a surgery and they were very helpful and friendly throughout the entire process.

Tamara Cummins: I was desperate to find some way to get daily weights on my Mother (who is unable to stand steady on scales). This place came through with a solution. I think I literally called almost every medical supply store and kept getting told "we don't have anything we can rent you to help you-sorry....good luck!". I wish I could remember the name of the guy I talked to who handled this for me...he was at the northland location, and hooked me up with this location for the pick up---a hoyer lift with a scale attached. Works like a charm. Perfect solution.

Chris Hollar: Amazing service!!!!! They where able to get a power cord for my C-pap from another store so I didn't have to run around the KC metro. I travel for work and having business do that for me was amazing!

Cindy Gerard: Worst company I have ever tried to work with. Do yourself a favor and go someplace else.

Just Me: This review is about Ed. I called and left a message about the chair he delivered Friday . I left a message telling them I thought the chair was narrower than a medium large. He called and said maybe it needs to broken in or maybe I gained weight . The weight comment was rude and unnecessary !!!!

Susan Good: Excellent customer service and kindness from owners and staff. They go above and beyond to help their customers! Would highly recommend!

Perry Clark: Had a superb experience at this store recently. I went in order to purchase a walking boot, having suffered a foot injury. The gentleman who helped me was polite, obviously knowledgeable, did not try to upsell, and worked well with me in identifying and meeting wants and needs. I left wearing a walking boot that I am sure will do all such a device can do to help me recover from my injury, and pleased with having had such excellent customer service. I will strongly recommend this store to others, and will very likely return should I need home medical supplies in the future. I’m sure I could have bought the boot on Amazon, but Amazon, try as they may, can never begin to meet, let alone better, the customer service of a knowledgeable person doing the job mask-to-mask, and properly distanced, as it were.

OPKS OPKS: Mr. Lewis, the owner of Kansas City Medical Supply, provided stellar service and extensive product knowledge as he fitted my elderly parents to the lift chairs that were ideal for their respective sizes and heights! His medical background was apparent during our search. He took ample time explaining the workings of these chairs, their benefits, and the importance of matching them to each individual to achieve maximum comfort and health benefits. The respectful, unhurried customer care was very much appreciated, as was the professionalism and courtesy of support staff...in particular the exemplary manner in which the delivery of the chair was executed and the courtesy, patience, and helpfulness of the delivery associate! I recommend this store fully, and without reservation. We will be returning with enthusiasm. Thank you, KCHMS!!!

Tina Munger: Super nice and helpful staff. I'll definitely go back.

Martha: I bought a device that I thought would help my husband get in and out of the car more easily with his broken leg. He didn't think it was necessary. Went to return it and discovered they had a 14 day return policy and after the 14 days there is a 20% restocking fee. Like it's harder to hang it back up on the peg after two weeks? Ridiculous. I had no opportunity to return it sooner, or I would have. Won't shop there again.

Margie Williams: Absolutely the BEST!!! Went here to get my mom a power wheel chair, and everyone is so helpful and caring. I've been working with Teri at the Barry Road location, and believe me, you won't find anyone better. She is the most caring, supportive person and does everything to get you what you need. I've also worked with Linda at the Independence location, as well as Ed, the owner. Everyone here is just fantastic and goes out of their way to help you in any situation. I don't think you will find a better company or a better staff! Thank you KC Home Medical Supply, and especially Teri, for all you've done to help me and my mother.

Thomas Strickland, Jr.: They have the things I need, and a knowledgeable staff.

Jeff K: Wife went in to get me one of those boots for a broken ankle. It was about 30-40 dollars more than the Amazon price. Wanting to deal locally, she asked if they will meet any internet pricing. They could've said "no, sorry, we don't," but instead they walked away from her mumbling epitaphs! They will be last on our list when we need medical equipment! Wife reports that no one was pleasant to her the whole time she was in the store.

Cindy Brinkworth: Bought a walker

Shelby Austin: Went above and beyond to ensure my mother had what she needed and even made sure I was given an explanation of how the product worked and how to select for future purchases. Service like we received is rare and I am extremely appreciative.

Susan Smith: Very helpful when renting a walker. The walker was very sturdy yet easy to fold up to fit in vehicle.

Kim G: Did a great job in helping decide on renting a hospital bed. Let me lie in it roll around play with the adjustments and ask lots of questions. We also discussed delivery times, set up etc. I have been there several times now and have always had a great experience.

Jeff Meyers: Ed has been terrific in helping my wife find the right chair and providing service for the equipment.

Lula Irene: Kevin is the best... easy to work with and spends time making sure you understand the equipment.

Mike Tucker: Outstanding work. Kevin Payne was extremely helpful.

Subscription Boxes & More with Michelle: Poor guy had to stand out in the rain because of my grumpy Chihuahuas and he was so nice about it.

Tommy Stewart: Knowledgeable staff of professionals made the experience of getting my first 02 generators quick and painless.

Tom Baldwin: Kevin did a great job explaining things. He was very patient with my questions and took the time to make sure I understood all I needed to know before I left.

Merle Wyatt: Very quick response time. Delivery person was very helpful and knowledgeable and took extra time to explain and educate me on how to use the equipment. Very impressed. Thank you so much.

Jacqueline Wilson: A mix up with scheduled appointment was handled professionally ,

Laura Alvarado: Our representative was very helpful. He took his time to explain everything in detail.

Denny Holstrom: Thank You so much for adding arm pads to my wheelchair. Knowing we have you for future needs to call on, for parts and other needs it is great to know. Gregg, the associate was very kind and made me very happy. Chair looks new again. Thank You!

Barb boggs: The Therapist was very helpful and explained everything before I left.

BK Smith: I care for an client that is special needs, he and I meet with Kevin on the new machine. Kevin was amazing, no matter how many questions we asked he answered them. Kevin had paperwork ready for us that would answer anything about replacement parts.We thank you Kevin for your amazing service today.

Rita Wood: I have been working with this company and its excellent employees for about two months now. I am kept informed, they arrive with what I need, explain everything patiently, and exactly on time. The employee sets everything up and makes sure I am comfortable before they leave. I am impressed and relieved.

Octavia Pleas: Friendly, understanding, and timely

Teresa Millyard: Excellent service, tech delivery driver Bruce Gal was awesome..

Grover Marshall: Unable to get anyone to answer the phone when you call the Lenexa KS location. This is a common problem if you need supplies or replacement/repair work on oxygen machines. I'm starting to search for a new oxygen equipment provider and would not recommend this company. I fail to understand how a medical supply company would not have a 24/7 help line or service for it's customers.

Barry Swords: Great service and answered all my questions.

Robert Swindler: Excellent service getting me equipment that I needed.

Gary C: Fast and very friendly the tech was.

Kelli Matz: Bruce was the technician that needed to pick up the oxygen test equipment. He was very patient, I had been asleep the first time that he called and he called back about an hour later and I missed the call. But, I called him back and he was appreciative that I called back.

Sheila Henry: This person was so knowledgeable and figured out the problem immediately! He was very polite and courteous too. I hope he is appreciated at your company because he deserves it. In the future when I need a service call, I will only ask for him.