Best Property Administrator Independence Near Me

Brian Wood: Positive:Professionalism,ResponsivenessRacheal Rice is always so helpful whenever I have to contact One Stop, the rare times that I have issues come up Racheal is always here to help and ensure everything is resolved. I have lived at One Stop's Property going on three years and have enjoyed it since moving to KCMO.

David Bruno: Read before you apply!!!!!To preface this review: We are 8+ year, extremely clean and highly respectful home renters who wanted some answers and amends to One Stop's leasing agreement. I also had their agreement run past other property managers, some local, some who handle properties across the country.All agreed with our concerns and the poor terms and conditions of One Stop Property Managements leasing agreement.Here's what we received.The agreement is filled with lots of nickel and diming and too many loose terms that put the tenants at greater liability than they should be placed into. I'm also very appalled by the way we were treated over the phone: comparing the employee's personal rental agreement with theirs. I don't care that they agreed to a bad agreement for their peraonal rental. Their personal agreement does not affect or relate to ours. I wanted some reasonable amends and answers, and all we got was a lot of defensiveness.One Stop Property Management's rental agreements are horribly and lazily written. They don't include any linked referencing to clauses in their own agreement (good luck spotting them all), they are littered with loose terminology like "within a reasonable amount of time." They ask tenants to basically sign away their rights (not legal), allowing the landlord to enter the premises for any reason at any time ("usually with a 24-hour notice"). They ask that the tenants return the keys AND will still be charged $150 for lock replacement (even though by law you cannot force the tenant to pay a set amount pulled from a security deposit- only state that something will need to either be replaced or cleaned by the tenant). They state that the tenants will be billed $50 if the landlord has to answer inquiries from anyone requesting information about tenants, etc. The list goes on and on.I'm totally floored that anyone would be served such an agreement and wasted time, money, and a credit check on this.Hopefully, this review helps others.And I'm sure the negative review is worth a heck of a lot more than $150+ for the fees we incurred. Hopefully they do the right thing and try to address and listen to their prospective customer's concerns.

Rob Large: I will detail later when resolved. However till then I will say. I wished I would have read the reviews regarding their maintenance ethics. I’ve heard about unethical landlords but assumed it was just hyperbole. Folks One Stop made me a believer in reading reviews. They are sadly very accurate.Words I’ve heard so far regarding pipes freezing and not being able to keep heat in the home above 9 degrees of outside. “Owner is considering upgrades”. And “no one complained before”.Good luck if you have a maintenance issue. It might be considered an upgrade. If they are sending the same trade multiple times with no plan, they are just buying time to force you out.UPDATE…Still waiting for any plan to address. Pictures don’t lie. Notice in their response they didn’t say what they will do beyond “hours of communication”. Translation, I can’t argue the facts so I will talk about communication.The Broker/Owner can’t respond with anything to refute my very reasonable expectations of a landlord. But sure they have sent me emails, that’ll fix it.You will have the same experience, for any “upgrades”. My suggestion pay for a home inspector if renting from One Stop.Apparently working on a resolution with One Stop is a legal filing in court.UPDATE…Only response from the Broker/Owner to my questions to address the implied warranty, was contact my attorney. Folks they do not care. They charge 2 months as a deposit for a reason. They know they are unethical and will take a short term cash turn the property again, charge 2 months deposit. Wash repeat. It’s there business model. In the 4 months since we complained of ice inside of the home, frozen plumbing, broken fence, downed trees… nothing has been done. The Broker/Owner offered at no cost to let me out of the lease of course I’m assuming keep all monies paid. They have instead filed a court action after I accepted their offer. In their response to the BBB complaint the broker/owner states they offered to let me out of the lease yet they file a court action. I am counter suing for all monies paid to them. The Broker/Owner has no interest in addressing any issues. The Broker/Owner was offered all rent paid if he could communicate a repair plan. I received no response other than an eviction notice and talk to my attorney. No response to all monies paid for a simple plan to do maintenance.Compare that to their words in response to this review. Folks you’ve been warned. Insulation and wind barrier to keep the home above 50 degrees is considered a “upgrade” by the Broker/owner. Apparently, the next sucker to rent 12 Atchison Ct Platte City will learn, but atleast they will have someone to corroborate their ongoing assumed illegal activities at minimum or just plain slumlord attitude.Update….We had our hearing. They sued for almost three month’s rent. They lost. They are going to get a little over 1200 not the 7k they wanted. I wasn’t able to provide any evidence as my ask for a continuance was denied. Just by questioning them without evidence they lost. We had to move so my pics were in a box. Debating now whether to appeal. They are slumlords couple of notable moments from the trial. They testified, they rent as-is. As-in they have no responsibility to repair as it’s as-is. They quote the page and paragraph in the lease. Translate, we will decide what is too expensive to repair and then won’t because rent as-is. They admitted on record 33deg and ice indoors is not unreasonable.Business model is to charge 2 months for deposit and if you are late more than 10 days to evict, regardless of issue, the deposit will cover the rent till they sue under as-is.They are the living definition of Slum-Lord. Sue them you will win. Save your communication, email the owner Jim Carlson directly. He won’t do anything just provides proof of do nothing. Just remember one thing, they rent as-is. That’s is their goto defense. Mo law has a implied warranty. The home is not safe.

Kirsten Hubbard: The absolute worst experience I have ever had in my life. Upon moving in, there was a divider in the back that they refused to fix for SIX MONTHS. My neighbor, who was also a tenant, had to threaten to sue these people to finally get someone to come out. I had a few other maintenance requests that were cancelled, without being fixed and without being notified of. Upon moving out, I did EVERYTHING they asked. Took off work to clean the house spotless for 8 hours, paid a professional carpet cleaner to come out. House was spotless and they charged me for "severe cleaning" and so many other bogus charges. When I called trying to ask about all of the charges, they refused to speak to me and told me to send an email. Sent an email with no response. These people are the worst human beings. Please consider not going through this company for rental.

Wicked Witch: Great

Dalton Stewart: I have had great experiences with one stop property management, I was paired with Rachael Rice. She has been more then helpful with helping resolve any issues including getting moved in, getting payments arranged, and any questions regarding my lease. I haven’t dealt with one stop much more then Racheal, only because I am simply able to get my issues resolved that easy. I’ve had bad experiences in the past so great job one stop!

Shai Thomas: If I could give 0 stars I would. Do yourself a favor...DO NOT RENT FROM THESE PEOPLE

Francine Reardon: Unfortunately, I can’t give negative or zero stars, because this company and all that represent it aren’t worth anything. I am ELATED to say I am done with OSPM: Jim, Rachel, Jordan, Brent, etc. STAY AWAY!!!!!! CONSIDER YOURSELF WARNED!!!!!!! - Tenant x4 years

WBA {We Bout Action}: NEGATIVE STARS if i could the whole time I’ve lived in this property they SCAM they need to be sued and shut down they steal money and add extra random fees they are so unprofessional threaten to kick me out even thou they couldn’t evict me just cause my payment bounced they came banging on my door like the police for 30 minutes straight harassing me they steal your whole security deposit they made me pay 1400$ for plumbing when I should not have had to pay because I don’t own this property I rent. they are a horrible company threaten to kick me and my wife out and we’re just trying to scare us cause there was no way they could evict she was 7 months pregnant this company has no remorse multiple reviews say they steal money DONT move here anything you do!! You will call and call and never get any response from them they are scammers be aware if you struggle to pay bills it’s the fees they slip into your bill unannounced RUN from this company they need to be taken to court.

Sara Paprocki: Absolutely great with responding back, in any situation! Rachel has helped me, and even walked me though a lot of situations or questions I have had, regardless of the concern! I definitely trust what she says over the FAQ option!

Bryan: Big shout out to the maintenance team -- Brent, Clarissa, and Nate, for working over the Christmas weekend and being prepared to quickly address a frozen and burst pipe at my property which cost $353 but could have cost thousands if not repaired quickly. One Stop PM has an excellent team at all positions and I appreciate all of them very much.

George Maggessy: The maintenance team acted proactively during the freezing event that happened in MO and was able to save my properties from a major issue. Thank you all for your efforts!

Helen chan: Good job, Service Team in OSPM! I appreciate your quick response and great team work in managing my property. I highly recommend this property management to any propery owners!

Marco Santarelli: Great prompt service all the time. A top notch team! Highly recommended.~ Marco Santarelli

John Paul Modesto: One stop manages my rental properties and have done a great job doing so. I recently had interactions with Stephanie, Jordan, Brent, Michaela and Rachael and they were all efficient, knowledgable and a pleasure to work with. I highly recommend this team for any out of state investors.

Susan Hyland: Brent Morris and the team @ One Stop Property Management are amazing. Brent is on top of things and addresses all of our problems promptly and efficiently. We are grateful for his high level of service and will continue to refer Brent and the team to oversee properties in the area.

Max Grust: Managing an out of state property made easy with OneStop. Colin and Corey was able to guide us along every step of the way.

Marcus Riley: I have been with One Stop Property for 10 years this year. I have had a few trials and tribulations and Rachel Rice has always been able to provide a solution in a timely manner. At times she is stern but the feedback and the direction she gives is always welcome when handling issues with the property. Thank you Rachel for being understanding and providing great customer service.

John-Paul Modesto: Positive:Professionalism,Quality,Responsiveness,ValueI've been with one stop for over a few years now and have had a great experience with them managing my properties. The whole team has gone above and beyond taking care of my properties and tenants.

Jillian Cramm: Great experiences! Been here over a year and always felt like I was taken care of.

Dakota Samuels: Worst management I've ever dealt with

Paige Sanders: I was told rent would be $750 for a very small 2 bedroom apartment. I went over the prices when I was shown the apartment. I got all the utilities turned on like they required and got cashier's checks for rent, deposit, and pet fees for the year, only to show up to sign my lease and have them tell me they are no longer renting for $750 a month and they want 150$ more per month even tho multiple people in the same complex pay $750 for rent. Terrible to keep in contact with, terrible management, all around terrible experience. I'm glad I dodged this rental agreement with sketchy individuals who can't even remember an agreement that they made.

David Ohrvall: I've been renting for over a year and have nothing but good experiences. This week my water heater broke because of the extreme cold. I contacted maintenance and not only was the issue resolved but they installed a brand new water tank. Even bigger than the last. The maintenance man (eric) was very respectful and finished really fast. Mcbee/forza is lucky to have such a good worker.

Michael Hawkins: Nice people couldn't ask for better people

Carvokia Townsend: Critical:Quality

Stephanie Wilczak: Can't ever get a hold of management and always under new management

Riley Walz: If it was possible to give zero stars would. Shana Olson sucks.the building I lived in caught fire 2 days after I paid my rent and refuses to reimburse me plus won't give my deposit back for their cockroach infested apartment. Never rent from these people cause they fail to do anything that a property manager needs to do. Watch out cause they rent to anybody( druggies). Be careful with this company cause they will rip you off.

Jonny FX: NOT RESPONSIVE TO A CEILING THATS ABOUT TO COLLAPSE

Isaac Neal: Positive:Professionalism,Quality,Responsiveness

Carolyn Johnson: Can't rate never there

sam clevenger: They are very nice to my grandma.

Adaire Stewart: Nice independent living complex for seniors 62 and older. Great maintenance supervisor, Rodney that keeps the place clean and in shape. The management company that runs the building is a horrible company to work for though.

Steve Johnston: Talk to the people. really nice. hope to have great visit on monday

Julie Watterson: Wonderful

Andrea Preator: Nice, low income, senior apartments

Dusty Burnham: Harvesters

Tammy Hanes: This place rents to people 62 yrs of age and older.

Bob Willis: I be cutting they grass