Best Post Office Independence Near Me

Daniil Gerasimov: Staff was very helpful.

Sylver Wolfy: The sweetest most awesome helpful and sharp staff I have ever had the pleasure of working with at any post office I've ever been to!!

Tedina Mayfield: If I could write a review with giving the post office no stars that is what I would do. A lot of my pkgs show delivered at or in my mailbox when the clearly have not been delivered to my house. It is so frustrating to be lied too when you call to have it looked into. Then they call and say we'll it shows delivered and we can't fo anything. I'll be up there Monday morning.😡

SCCM Law Offices: So grateful for the expertise consistently provided by the USPS at this location. They are not above giving a little extra to solve our mailing challenges.

Eileen Deveber: Very friendly

Christopher Green: Staff is always courteous to me. I regularly mail stuff to the UK. Have never had any issues.

Adam Cohn: I'm always getting mail that isn't mine and I've had to go on a wild goose chase for packages several times. Always says packages have been delivered, but they're only sometimes there.

Jennifer Sperry: I'm fairly new to the Independence area and post office (6 months). I really don't have any complaints or issues with the post office except I really wish I would have looked at the extremely small boxes for my personal mail and I would of opted for a larger one. Due to the arthritis in my hands as I grow older in this wonderful life, it is hard for me to get my mail out if there happens to be a piece that is 5" x 7". Not her fault I should have looked at them personally, she was just trying to keep my cost down, which I appreciate. I have had packages delivered to my daughters home (which is my physical address on file in Independence) and it stated delivered when it was not. It would show up 1-2 days later. I also received a package which was jewelry, a ring, and it was obviously opened and taken out of the package. Why they delivered an empty package is beyond me, it just gave me proof of it being tore open. This was also delivered to my daughters address. So I keep everything delivered to my post office box from now on. That way if it is received by them tore open, or other concerns it would have to be documented by their staff. Otherwise when I receive it and there's a problem i go directly to the counter and talk with them and file any necessary reports and/or forms I need to, in order to protect my mail. So I would say there needs to be an investigation into the mail delivery persons and their procedures. Also anyone with cameras on their mailboxes and so forth, use this evidence to get some kind of justice for packages reported as delivered and in fact were not. If you have it on camera then that's theft in a bad way and cannot be denied. Make sure your camera is time and date stamped. We have to protect ourselves no one else is going to do it for us, sorry, but that's life. If a mail carrier is in fact stealing packages and other shenanigans, they should be reported and prosecuted just like any other individual who participates in illegal activity on or off work. Have a great blessed day.

A'La Gilles: Called 8 times and no one picks up. Trying to figure out if my mailbox key is available to pickup.

Alissa Chow: the clerks are friendly and knowledgeable. there's hardly ever a large line of people and when there is it goes by quickly because of the employees.

Torie Turner: Nice and friendly!

Samantha Criner: I got a package shipped from eBay with this company and was told I wasn’t there to “sign” the receipt. The time it told me they came to drop it off, I was home and I never heard a knock.

Crystal Bedwell: My house came with two mailboxes, one on my house, one on my house.The streets side box was incredibly broken and in front of my neighbors houseSomeone helped me in removing the broken one,it was leaning, the front was broken off and there was an inch and a half gap along the entire right side where the side meets the bottom of the box, my mail was getting destroyed when it rained!!Sometimes my mail got delivered in one, sometimes the other oneNow they are refusing to give me my mail because they say I have to have a special medical request to have them put my mail,in my mail box that is on my house ( was there when I bought the house!!!)There are three other houses with street side mail boxes, the other 10 have them on there house!But I was told it's a driving route because the mailman believes it to be a one way street ( IT'S NOT!!)At first the employee was aggressive and rude with me, now they are being robotic about itNone of their logic makes Any sense!!SINCE WHEN IS IT OK TO TREAT CUSTOMERS LIKE THIS????I just want my mail!!I'm going to be emailing the post master general, this is completely nonsensical!!

Yo mama: I have lived in zip code 64050 for less than 2 months. In that time I have had MULTIPLE packages either delivered to another address, or they have left the key to the parcel box in someone else's mailbox. Thankfully most everyone around here is honest. When I took a package I received the key to the parcel box for and took it down to my neighbors, they ended up having 4 packages of mine! This is simply unacceptable! It doesn't matter where I have lived it doesn't do any good to file a complaint with USPS.

Terri Shoop: I'm always getting other people's mail delivered to my address and I've tried so many times to get them to take it back and deliver it to the correct address and time and time again, it comes right back to me. They want to put up this 1800 number so you can't reach a real person to help you so you find yourself delivering the mail you received to the rightful owner yourself! This post office holds Noone accountable as this continues to happen time after time and it's frustrating to say the least. There's obviously no quality control or continuous improvement at this location. If you are looking to move to this area, look out! You may not get your mail or your mail may end up some place else.

Nicolette Cromley: My mail carrier, Dakota, had gone above and beyond to be sure my pkgs were hand delivered at my request. I live in an apartment building that doesn't have a secured location to leave pkgs. I put a note on my mailbox requesting that my doorbell be rang so I can meet them at door to receive my packages. One day he rang bell and I didn't hear it, my pkgs showed as being delivered I was worried, come Monday morning Dakota had everything that showed as delivered as well as the pkgs for that days delivery I was so thrilled he did an exceptional job and continues to fulfill the qualities of an exceptional mail carrier!!!

Esther Starr: I did a change of address in April have not been receiving my mail. I also have informed delivery. Different mail person every other day.

Y C: Excellent customer service very knowledgeable of the products and this location is the best and Excellent in their customer services they treat you like friends always I really recommend this location

Sandra Mcguire: My packages are marked as delivered but never recieved them.They are being stolen by carriers or being delivered to wrong address.Every day we recieved other peoples mail.These people are being paid 22.00 dollars an our to clearly not do their job.Post office really sucks , independence is really going down hill.Jenny was our best carrier she is gone for some reason.Every day a different carrier.Please do something about this problem.I gave one star but they deserve no stars.

Kelsie Holloway: Horrible customer service and time management, I wanted to find a package, they told me it would be 2-3 days and they would contact me, it has been a week, and I've called several times with no help, I just want to find my package and no one is helping me :(

David anway: Staff was GREAT!

Mary Ann White: Yes this office is busy and the parking can be challenging. With that being said - the staff here is top notch. Today wasn't my first visit here - but my interaction with the clerk Fred at the office was so pleasant and he was kind/funny. Everyone has a positive attitude and that's what really counts.

Cody Shanks: Can’t never get my Mail through the week cause u close way to early it’s ridiculous!! Change your hours jeez

Ginger Waddell: Blown away!! We ship a lot of packages for our business and can’t say enough great things about the experience and service we have received!’ Teresa is amazing and works very hard!

Maxwell Krem: For starters, the front desk service is great. I have always found the staff personable and helpful, and they don’t give me any grief about helping with taping or stapling packages. The shipping materials they have are reasonably priced.Downsides: parking is pretty limited, and many people have to park on the street. There is almost always a line. Worst: the place is locked up at night if you want to buy stamps or use the automated postal machine.

Video edit_ bts: Won’t deliver my mail saying my address isn’t real but it is and they stop at my neighbors house

Jeff O'Neal: Great place! Especially is your using the mail service.

Michael Murphy: I got great service, quickly, and very pleasant people.Couldn’t have been better.

Sarah Laws: I needed help mailing a package and getting information about a previous shipped package. Fred was super helpful and friendly. He took the time to make sure I had all of the information I needed. I'm bummed to see all the negative reviews because I had a really pleasant experience with this post office.

Courtney Cox: Horrible. That's all you need to know.

gtlilley: This branch is very irresponsible and inconsiderate. I worked very hard for a certification class paid extra for my certificate. The folder it came in said do not fold the delivery person folded it into my mailbox and creased it Destroying it. I went through all the channels I could go through to get this resolved Post Office just doesn't care and this branch is the worst.

Karen Brink: I received 7 pieces of mail from 7 of my neighbors!!! I received no mail for me. I wonder who got my mail?Our mail carrier needs to stop talking on his phone and pay attention to his job!!!!

Ashley Cox: im thoroughly disappointed in the mail service, not the front desk but the delivery of products. they are specifically marked as fragile when sent out, but then arrive broken. 2 items out of 5 so far. waiting for the others to be delivered.

Becky Robinson Bates: I've never had a problem with those working the desk, but I have had consistent problems with the mail carriers. I get Informed Delivery, so I know what should be showing up in my mailbox every day. More often than not, I am receiving time sensitive documents that should be delivered to my neighbors or not getting my mail at all. It incredibly frustrating to have to mark my mail as undelivered though Informed Delivery multiple times a month.

landon Gernhart: GOT HERE AT 3:40 AND AS USUAL ITS ALREADY FCKN CLOSED!!!

Kristen Gilio: Not helpful at all

Sean Hargis: Postal delivery where I live has just been awful. Packages left in unlocked lockers w/ no key, stating something is delivered and it’s not, and most recently packages locked in a locker with a broken key I can’t get into it with….

Erin Brown: Erica desperately needs customer service training. She claims a package was delivered this morning, but the mail didn't come until between 3:00 and 3:30 this afternoon. Her whole attitude was that I was the problem for wanting to know where my package is. She was incredibly rude and wouldn't offer any kind of solution, she just wanted me to go away,

Luis Pavia: Walk in there at 4:50 and I was told to leave because it was too close to the closing time.

Luis Barron: It was 4:55 and the door was already locked.....

Kyle Gebhart: The best "post office" in town. Great hours (open until 9 pm).Hy-Vee employees are knowledgeable and extremely helpful.

Angie Peterson: This is NOT a Post Office. It is a Hy-Vee customer service desk that accepts packages.

Maxwell Krem: What’s great about this location is that it is open until 8:30 PM most days. I found that the ladies behind the counter were very pleasant and did their best, but the range of services is not the same as you would have at a regular post office, and sometimes it took a new trainee longer to figure out how to do something. I’ve been able to send priority mail envelopes and other registered mail without difficulty, though. I would probably go to the regular post office for anything more complex than that.

Jonathan Hathhorn: They don't print labels here, it's basically just drop-off.

Crystal Burden: The lady I encountered was very rude and didn't really seem like she wanted to help me. Great face for customer service 👍

V Banks: Trying this location for the first time. The staff was pleasant and helpful. Very convenient place to drop off a package.

Stephen Larson: This post office has the best customer service of any post office I've ever been in! They are helpful, smiling, and ready to ship your mail!

Charlie Goodrich: If you're looking for the Post Office it's inside HyVee. There's no signs telling you where it is but it's at Customer Service.

Buddy Mayfield (Fish Buddy): Mail carriers don't check my mail for outgoing mail if they aren't delivering anything. It has caused my rent checks to go late or destroyed by rain leaving the envelope hanging out so it can be seen there is outgoing mail. Now when attempting to deliver a package it went on the wrong truck and are unwilling to help find it making it go late with live fish that will probably die now.

Jason Pool: My carrier is a outright liar. He didnt deliver my package, and when I used tracking there was a animal interference reason left for failure to deliver. The timestamp was 1241pm, and I know for a fact that I had my dogs inside, no threat to any carrier, at that time. I made a point to make sure they would have no issue. The UPS guy delivered roughly 30mins later with no hassle. I am outraged by the bold faced lie, that jerk just had his mind made up in advance, clearly, that he was not delivering. Oh, and no instruction in the tracking message of how to get my delivery now. Really not a good business practice.

kathy musselman: Rude substitute mail person. Don't answer the phone.

Abigail Doss: Ignore the hours posted. They leave whenever they want. Have gone multiple times and they close earlier than what’s even posted on their door.

John: I understand everybody has staff shortages. However, if you do not have your lobby open so I can mail something please update your hours.

Cindi Mills: I am disabled, I have been on the phone for nearly 3 hours to try to get my address corrected. Automation system is ZERO help I'm disgusted

Kathy Rodgers: Worst usps ever they are never open even when it says it's suppose to be open waste of time and gas. No wonder usps is failing.

Josh Bovard: always closed.

Lenticular Lens: Closed when their suppose to be open a massive waist of time.

Jerushas toybox Spoiler of war: Easily the worst usps in the area, they don’t even try anymore. And even though online, and the sign on the door says they are open, they never are. You can show up in the morning not open, show up in the evening not open, show up on a weekend not open, show up on a weekday at noon still not open, they could tell you they’re for sure going to be open and you show up, you guessed it they’re not open. And before you even think of just dropping your mail in the drop box just know it will be 2-3 days before they even scan it in as picked up.

chzcake queen: Half the time I arrive, it's closed. Their lunch hour changes at whim and they close down entirely.I do NOT recommend unless you have time to waste.

Bryon Jr: Clean, respectful.

Tosha Lindquist: Highly disappointed. For several weeks I've been receiving mail that was not being sent to my address. I have even received mail that should not have been delivered in this state. I tried to call, and I've been on hold for over 30 minutes. I believe I understand why the usps is failing. They are no longer reliable.

Ready Cleaning Services LLC Kansas City: They Lie about everything just to not deliver your mail.

Sandra Mcguire: It sure would be nice to not worry every month that we are going to get our own mail.For the last two months we have not recieved either our light bill or some other pieces of our mail.When i called the light company they said our bill had been delivered to the wrong address.The people had taken it back to the light company.We recieve others peoples mail also.We only have one mail lady who seems to get it right.We recieve mail for the former occupant. That hasn't lived here for 2 years.We put does not live here anymore three days it comes back.Where else could you work and make $22 an hour and not perform the job correctly.Thank s to the mail lady who always gets it right.We need you everyday.

Aaron G: Best post office in town

karen messer: We only get mail every other day most of the time mail does not get delivered for a couple of days and we also have been receiving are mail at 7:30 at night this is crazy been waiting for important papers and still have not received them yet this is crazy

Symply Tiff: Im always receiving other people's mail. There are so many times when they lose my packages. Then I call and my wait time is over an hour. I need to file a complaint asap

Christina Clark (CC): We keep getting other people's mail

Michael lindsey: It took me three trys to find someone it is closed most of the time

Tober Patterson: This place sucks.

Isaac Urrutia: Fast & Easy ; That is all I can say

Carmel Mayberry: Shout-out to the black girl who answered the phone because if it wasn't for her they would get 0 starts.. if your black and needing a notary GO somewhere else is all I'ma say cause the girls who do the notary are the big R word.. respectfully

Kelly Mitchell: If I could leave 1/2 star I would. I opened an etsy store a few months ago to supplement my income. I sell unique and collectable items. My first sale was to a gentleman in Hollywood. I wanted to make SURE this item reached him securely so I went to UPS on 23rd st. In Independence. I showed the item to the girl at the counter and explained. She said they would pack and ship it as a fragile item but it would cost extra. Then she said I could insure it, so I paid extra for that also. I should have known when I heard the young girl ask for help packing it from an older woman behind the counter and she told her she had to pack it herself. I had a terrible feeling. The package arrived when promised but it was TRASHED. My client was so angry. I gave him an immediate refund. He was going to leave me a bad review but I was able to smooth things over with him. When I tried to make an insurance claim and included photos he had sent me I was told an "investigation " would be done. I guess I didn't really understand what this investigation entailed. They wanted my clients personal information and wanted to inspect the original packing materials- the materials THEY packed with- which were now in California. First they immediately closed the case. I demanded it be opened again. Then I gave them his contact info and he was willing to talk with them. Then they closed the case again. I have been back to the store a few times, each time dealing with a woman named nellie rucker. Today she told me that that she doesn't have anything to do with it because she is a franchise. So, apparently not responsible for any kind of quality or guarantee as advertised at her store. She said "corporate UPS" denied my claim . I asked how to contact them and she said "the 1-800 #" - which I've tried. Useless. Their "guarantee" and "insurance " isn't worth the paper it's written on and I'm out $200 and many wasted hours of time.

Quincey Boo: This is a thief store. The owners will not file a Next Day Air claim for a package not delivered on time. They would like to make it where the time for the refund expires. They are thieves and won't honor UPS guidelines for their shortcomings. They are strealing from a UPS retiree.

Wayne Tempel: It used to be a good place to have packages redirected to on account of porch pirates. Now they don't check in received packages until after they have closed for the day making the customer wait a whole another day before you can pick up your package! Unacceptable, please check in received packages for prompt pickup.

americancamper 21: Used to send Amazon returns. Quick and easy to do. Most of the staff are friendly. One hates herself.Follow me for more honest reviews!

Jill McEnroe: I ship from here weekly. Everyone is so friendly, helpful and fast. They are like a second family to me! ❤️

L F: The manager was like not human, ordering me to get my son off from the counter. Like can we just talk nicely in the first time and if I resist that’s the time you have to act like mad?

Carl Mcbee: In all fairness 1 star may be slightly high for this place. In November of last year I went in and mailed a package. It was a power tool in a molded hard case. I asked the counter guy if it could be mailed like that of if I needed to put it inside of a box. He indicated it was fine the way it was. Item was mailed with insurance. Week later the receiver sends me pictures of it damaged so I file a claim. This is December now and i stop in and ask of the status of the claim and the manager (I think) informs me it is under review and they will call me when it is resolved. Fast forward to now in March and i was in the neighborhood and i stop in to check and she informs me that they denied the claim because it was not shipped in a UPS required box. Mind you absolutely no phone calls in 3 months. So in a nutshell an item was shipped when they said it was alright , was damaged, and then the claim was denied. Meanwhile I am out the cost of the tool and the shipping. I will NOT be going back with UPS, I should have known to stick with FEDEX.

Abigail Moreno: the two young ladies in the front were super friendly and knew what they were doing^^

Miya Golden-king: They did not help me sort out what I needed in anyway. Was very rude and the. Just hung up on me

elliott Jennings: If I could give them a 0 star I would. I went into the store had them package up the item I wanted shipped thinking they would do it properly. Man was I mistaken. My package made it all the way to the destination hub and then mysteriously disappeared (was stolen probably by an employee). So after it was still not at the destination for a week I called UPS to file a claim. They said they would call me when it was completed. That was a lie. I finally called them 2 weeks later to advance the claim. They then turned me over to the lost and found department and that department said they would contact me when they were done. They also said it would be about 5 days and took my phone number. Their promise to call me was also a lie as well. two weeks later I called again to find out I had to file a claim with the store that shipped and boxed the item. So I called the store to find out that the UPS customer service lied to my face on the phone. UPS customer service said they had sent a request for paperwork to the store near a week ago. The store manager said they had no request for paperwork at all that was sent from corporate. but they informed me that the item was gone and I would be refunded shipping plus $100. So I am now out a $600 graphics card because one of the UPS employees stole my package.NEVER AGAIN WILL I SHIP WITH UPS!!!!!

m cameron: I called to ask for help. Man there said he was multitasking and couldn’t focus on my request. He wouldn’t stop helping other people to focus on me. I asked for his manager and a woman came on the line saying she was close enough and couldn’t help me bc she didn’t have access to the computers? What? Said I was yelling at her when I wasn’t. I had just asked if she could not multitask and help me. Said I should call back in the morning to speak to her manager. I called back and the manager wouldn’t help me. She said she couldn’t hear me bc of a bad connection. I raised my voice so she could hear me and said if I was going to yell, she’d hang up. So I hung up on her and called customer service. They had the owner call and he said that his employees said I was abusive and cursed at them. I have the attached picture for proof that he said this. Poor customer service. I’ve blasted this all over social media and called the people over the owner to handle him. From the reviews I’ve seen on this place, I’m not alone in my experience and will do business with usps.

Donna Stewart: The UPS store on 23rd St. Is busy every time I go in.I think they do a fantastic job of taking care of their customers.I think in this day and age people have become so impatient and demanding. We really need to take a step back and put ourselves in someone else’s place just for a few minutes and maybe we would be a little bit more understanding.

paola morales: Nellie the “Manager” Is Soo Rude She Didnt want to help me at all. Was talking to me as if i started being rude! I will be calling corporate!

Michelle White: Thank you Nellie for all you do for the customers and our community! You are a wonderful person. An unsung hero to many!

J Mysterio: I usually like taking my packages in ready to go but occasionally I can't.This particular location likes to give me a hard time about not boxing my package fully before I leave. I usually mail electronics so I am always worried about theft. But all in all nothing has came up yet.

Lydell Browne: GO SOMEWHERE ELSE Horrible Customer Service Absolutely Unacceptable Very Fraudulent Activities Going On at this Location. MANAGEMENT CAN BE SEEN YELLING AT ELDERLY CUSTOMERS ABOUT MASK VERY RUDE

Crystal Marcella: These place has be a live saver between Notarizations and over night shipping and now faxing paper work off they are amazing and so kind I appreciate everything they have done....

Cynthia Gray Stillwell: Very disorganized. Mutiple people doing mutiple things trying to help me at the same time and losing my w-2 and envelope. Emailed 32 pages to them to also print and they were mad when I asked for my envelope and missed 1 of my w-2. Then I asked them to find it they said they dont have it. Said They would not help me or give me my copies. Very important paperwork with personal info. Don't need it floating around just anywhere. Give me my copies so I know they are shredded. Quit being rude to me for your mistake. Thank You Good Day

Jaime Stuntz: Package tracking said there was no one home for delivery. We were home all day, no mail delivery, no one rang the doorbell. I went to the post office to pick up the package as it was being held. This place is open for TWO hours on weekdays only. I rearranged my schedule to pick it up, and the door was locked. A sign on the door said that the the post office should have been open at this time. I knocked on the door & waited 5 minutes. No one came.

Adam Lucas: Considering that this post office’s hours are unusually limited — 8:15–10:15am M through F — you’d think they’d be responsible in that regard. I’m here on a Tuesday at 8:56am and have been waiting for 30 minutes.

Samantha Routh: Lady was so nice and efficient! Super knowledgeable anytime I have questions

Seanoin Daugherty: Not open when they say they are. Wasted time this morning trying to go here and had to drive all the way to Truman.

Ivory Tripp: I filed 2 complaints already due to non delivery. My foodstamp card and papers for unemployment got sent back.. Reason being the carrier was on vacation. This is the 3rd time its being sent out and me and my family of 4 have not been able to eat or receive any benefits due to this ungoing problem. What else do I have to do to get my mail? This should be illegal on all levels. Its been a month now and 2 since my family going without. Who's the carrier for Quincy Ave? Its just up the street. Fix this asap.

Frederick McDaniel: 845amLights are on, doors locked. This is trashy

David P: Was at post office at 9:00 a.m. Supposed to be open from 8:15 to 10:15 a.m. Wasn't open. Hope they still pick up the mail from the outside mailbox.

Toad Man: 3 days now our post man has failed to pick up our Netflix movies witch clearly state there is no postage Nessesary we could get late fees it's really beguiling to erk me

Larry Cole: Hours are only from 8:15 to 10:15 AM and today it was closed due to computer failure, allegedly. That's the government for ya

Victoria H: Door says open from 8:15 it is almost 8:30 and the door is still locked. All I want is a money order and they probably don't even have any.

Jason McKenzie: Open 8:30 to 10:15 am :(

Hayleem Ojeda: Lady have Bad temper every day.

Indira Aguilar: They didn't have any stamps!!!!