Best Cvs Independence Near Me

Liza Woods: I am never using this minute clinic again. Wow, the most judgmental, dismissive doctors I’ve ever dealt with, and I’ve been to quite a few hospitals. Quite pathetic you all hire doctors and nurses with zero bedside manner. Zero stars

Kara Bass: Bad customer service. Car stuck in building.

Marcelino medina: Worst customer service ever

Sami Smith (Mimi): the manager is rude

A Pp: Don't be hearing impaired and go into this location people no longer care about sign language

ayrica guzouskis: The workers in this store will discriminate against u and I have seen it first hand also havd been told by numerous employees they are treated poorly if they don't follow a certain group of people through the store when they are shopping. I've also been referred to by the manager as the shim guy as I was told by numerous employees. Very judgemental and just rude to say the least.

Nora Phelps: Nice, they didn't have what we were looking for, so we went to another location. Their stock was low

Richard: They need to fix the website if your no longer a 24hr in store then you need to fix your website such a disappointment at least Walgreens can get there stuff correctly just saying!

J: No longer 24 hours

dj M.: I will say at least at this CVS location the employees and pharmacy workers are very friendly and thats saying something for this location being in a very busy area.Downgrading from a 5 though. You sold out and became like the others stopping your 24 hour service! Boo! Some of us work late shifts or have kids that need meds suddenly at 2am, and YOU being open 24 hours separated you from the pack! The Noland Rd 39th St.CVS employees are nice, always have been,BUT...BUT, honestly, at the other CVS location (24 & Sterling) that I also sometimes use thats never been 24hr service but just closer to me, those employees are rude. I mean RUDE. Yea. Goodbye.

Robert Smith: I started using this pharmacy because it was a 24hr pharmacy and now with stupid hours I have to wait for opening time to pick up, I will have to transfer my scripts to another pharmacy now closer to home and they will just have to lose a customer. Good service but said my inhaler was discontinued but my doctor and hospital says it's not.

F C: Very rude, slow and unorganized.

David Harris: I will never use this pharmacy ever again. My vital medicine is in limbo and the staff never seen to care. I will be transferring my scripts. AVOID AT ALL COSTS!

Cotey P.: Horrible. Their service is terrible.

Kimberly Wilson: If I could give zero stars I would, I never knew the pharmacist picks and chooses what prescription they fill for that day. I would love to hear how this process works. It was a great experience spending the evening in the emergency room and having prescriptions sent over by the doctor that was very important for me to start her on the same day. Just to be told by the pharmacist she won’t be filling this today, happily went over to Walgreens and had my script in 20 minutes. So honestly I would send your scripts anywhere but there

Chris Niece: Pharmacy staff is rude been wait on a script since Friday it is now Wednesday and still not done. Other scripts from that day or later are already done even had the doctor's office call and confirm it. I'm to the point where I'm going to take my scripts else where.

Sherri Begulia: This pharmacy never answers the phone.

Rachel F: Pharmacy was terrible to begin with, but now no longer even open 24 hours.

Peter Yang: The pharmacy here use to have pleasant customer service but the past few months, it took a huge dip. Went to pick up some meds for my husband and before paying, I told the tech that he recently got new insurance and is under my plan now. I presented them my card and she was gonna check. A few minutes later, another tech comes up full force and attitude and told me my husband does NOT have coverage through mine and it’s saying not valid. She also wanted to know what he was under mine - either dependent or spouse. I told her yes, he is covered under mine because I know he is and I checked prior. I presented the tech his card and I told her maybe it’s because his ID# ends in 2 and mine is 1. And she pouts and storms off to the back. A few moments later, my original tech comes back and tells me my updated total after insurance. Nobody apologized to me for the pharmacy tech’s attitude nor for coming full force on me and making me look like a clown for her mistake. I get being a tech isn’t easy and I’m also in the PBM field, you get the full force of people’s attitude but you don’t know me and I don’t know you. Do not take out your frustration that someone gave to you to me. Plus you made a mistake. Apologize, own it and take it as a learning opportunity to do better for the next customer. Also, my cashier was in a tshirt and shorts. When did pharmacy techs start dressing super casual?

Helen Holmes: Had to go in drive up phone was broken but wait was not long but they never answer their phones

Charlton Latta: Minute clinic time waster! They treat people terrible on this side of town

dj M.: This location is just rude, especially the dude in the Pharmacy and one of the cashiers up front.

Sam Kingsley: They never answer their phones. I'm serious. I've been on hold for hours, and so has my doctor.I recommend a different pharmacy if you appreciate good communication.

Analysia Nguyen: Been to other cvs had way better experience this one no greeting customers who come in and pharmacy unprofessional lots cussing they didn’t seem to car my first time won’t be back making sure warn family friends steer clear of here had such a hard time getting my meds I had to get dr to call get involved Iv never had any issues any other cvs like this one before y’all need to do better cause wow lol

Allison Toney: The people incharge of opening the store up doesn't come in a 8 like the website says. We sat there until 10 after then decided to leave and go to a different one. I went here last week and Pharmacy was on time but not the store. Don't come at 8 and expect it to be open.

BigPapa: I don’t know what happened, my CVS store has always treated me extremely well, and I guess I got spoiled. It would appear all it takes to lose your place in the family is one or two staffing changes. I always felt like I was treated like family. They knew me by my first name and appeared to care about my needs, from my first time walking into the store. Last few months haven’t been the same. There is a complete loss of empathy and it was very apparent today when I took my father to get his prescriptions filled following getting a cancer diagnosis. If they hadn’t been so worried about what they were doing for lunch for the 1.5 hrs before lunch, as we stood and waited our turn, they might have had a chance to get them ready. I’ve been a loyal CVS customer for years. I have just been floored as of late, sorely disappointed. Hopefully they find a way to return to the family atmosphere I, and I’m sure others, were used to.

Jillian Turner: Horrible answering the phone, noone ever answers it. Can't fill prescription the right way and on time. Sends out messages saying "hey your prescription is ready" then you go to get it and their like no we need to fill it sorry. You need better employees and better pharmacists.

Kam: For some reason It always takes weeks after my doctor sends my prescription to fill. These medications are a life saver for me and I can't get them when needed.

RemoAnn Fain: Very poor pharmacy service. You can't call and talk to the pharmacy as they never answer the phone. They never have enough staff. Today I listened to one staff person lambast another staff member in front of a long line of customers. I couldn't tell what the argument was about, but it never should have happened in front of the customers. They are a mess and unfortunately, the closest pharmacy in my area. We may be at the end of our tolerance now.

Melodi Sanchez: This CVS has some of the laziest and ignorant people working here. In the store front and the pharmacy.

The Xact: prescription?hope you don't need it for a week or two.extremely poor service 😢

Sharon B: Horrible, horrible horrible worst place to go for a pharmacy. If you don’t mind the hassle every single time you go in for your monthly meds or just a random prescription this is the place to go always blaming the Doctor that sent the prescription why they can’t find it or tell you, you have no more refills. When you know you have more. I would stay far away from this place. And they don’t ever ever answer the phone in the evening pharmacy two days in a row waiting for someone to answer for over an hour. Got fed up and just hung up. The only way you can talk to the pharmacist or anyone back there is to drive up there. have your prescription.🤬🤬🤬🤬

Tracy Johnson: CVS almost always have what I need and they are always on top of my prescriptions.Edit: They are NOT at all in tune with my prescription refills. I mean, good on them that they try their butts off, and it must be hard to try to keep up with everybody's meds all the time so props to them for that, but they were about to send me away without my depression meds OR a reasonable solution. After I left, I thought about solutions they should have had the patience to go over with me which are:Let me buy out of pocket just a few of my prescription to get me by until Medicaid would pay for it.2. Offer to let me buy them, but also help me to get them at a cheaper price via GoodRx or similar.This was the problem at hand: Medicaid said on the 10th they would not pay for my meds till the 12th. It was going to be tight, but if I got there early enough on the 12th I would have been ok. Fast forward to the 12th, now they tell me Medicaid won't pay for them till the 15th. Why? What happened between the 10th and the 12th that this is a thing AGAIN? Ok it's not CVS's problem, I get it. It's not them telling me I can't have them, sobeit. BUT a reasonable solution wouldn't have been the worst thing. Especially with someone who NEEDS their depression meds. Instead, he tells me I can go somewhere else to get them.

Keana West: Cashiers are violent and lie alot .

Larry Smith: Great 👍👍

B: I always have issues with the pharmacy all the women that work there are very rude and not friendly at all if ur that miserable at your job go somewhere else when I’m giving u buissness I expect to be treated with respect

Katrina Dunnam: Wonderful

D Bebber: The store was fairly clean. The attendant was friendly enough. Things are organized fairly well. The price is ran a little high in my opinion. I would only go there if I was in a pinch.

Jess Wolz: This store is horrible. My husband and I switched to this pharmacy after being with Walmart for years. Clearly that was a mistake. They not only are not helpful at all, they never answer their phone either. That goes for the front of the store and the pharmacy. This store seems extremely incompetent... I'll be switching again.

Julie Harding: The CVS pharmacy at 1315 w 23rd Street before it combined with the other CVS store from 23rd & Lee's Summit Rd was spectacular in filling prescriptions in a timely fashion now they are always behind, but most of the staff I interact with are great.

Lynda Henley: Found what I needed plus picked up my prescriptions.

Tabitha: Closed 10 minutes early Sunday 8/7/22

Jimi Sims: Never open when they are supposed to be.

Sylver Wolfy: It's 6:45 pm on 7-10-22 Google maps states this location as being open until 8pm. So why are the doors locked, lights off, and store closed. I wasted my gas time and money because someone is too lazy to update the store hours online. I'm very irritated.

Andy Jackson: Navid is awesome in the pharmacy! Very friendly and helpful.

Mark Lyon: The store has always been more customer friendly than any of the others. We tried the one on the corner of Lee's summit and 23rd. That would be the East 23rd Street store and it was terrible way overcrowded. People are so overworked, they're angry. Especially one of the older women who works the window at the drive-in. I think she needs a vacation. It's for that reason that we went back to the West 23rd CVS location and from what I hear now CVS is thinking of closing that one down. From what I understand it's because they want to get these giant health hubs now instead of the old customer friendly drugstore where you can pick up prescriptions with a smile. Does CVS closest this location down you're losing one of the best locations ever for customer service. Kudos to the entire staff who works there. I hope you're not next on The chopping block....

shannon cantrell: Wow !!! This is the first pharmacy I have found that they care about the customer service and and the person themselves!! And will help anyway they can!! Loved love this pharmacy staff! The store inside is also good

Mandy Boyer: This store was full of pleasant surprises. It was super clean and the staff was fantastic. It's not very often you go to a store where the employees go above and beyond with their helplessness and friendliness. Very impressed with the whole experience.

Ashley Wright: You guys should really change your hours on the website

Mintymonkeynuts: And it's Similar to Walgreens

Brian Sword: Great service...professional and polite.

Tony Myers: They were unfriendly and didn’t answer any of my COVID-19 questions. Old man seemed clueless. Had to repeat myself over and over🤷‍♂️🤷‍♂️

Kyra Ronchetto: Your online hours are incorrect. Says you are open until 10pm but you really close at 8. This is at more than one location.

Sage C: Today my mom went in to pick up a prescription and the pharmacist was extremely rude, bad made my mom feel like an inconvenience, which ended up making my mom cry, and she doesn't cry EVER.I will be filing a complaint with this store. Along with long wait times to pick up a prescription, the pharmacists don't seem to care.

William Rodas: I arrived 15 minutes before I went to the vaccination box and I had my appointment they filled out the card for me and I prepare the utensils and I did not know when I was vaccinated hahahaha super great I highly recommend them , The girl who vaccinated me has super delicate angel hands 🙌

Vanessa Flint: Ive always had wonderful service there. Any time I might inquire about a certain medicine they dont carry per say or have stocked on the shelf the pharmacist are always super willing to check and see if it can be ordered. Ive never had bad service there ever.

Lana Ritchie: The pharmacist and his staff are nothing short of awesome. They go above and beyond to help. Sometimes the wait may be a bit long, but it's worth it for the customer service.

Sean Varner: Cvs was super good. I am so thrilled to walk in here. Everyone is super excited to help you. I remember walking in and seeing everything you would see. Then remember really looking at those deals you get. I'm serious like $10 almost everytime if you spend $25 so that's $15. What a deal. And every time I use skin products. They do try my skin out.

Tee Williams: Very slow store never has anything that ppl truly come for coinstart machine has been broken for at least 6years no ATM barley has employees!

Henry Loftis: I've been t0 cvs on independence ave 2531 3 three time tring to get a covit booster shot turñed away each time no shot!!!!

Andrew: Clean store.

Fariha Rahman Islam: DO NOT HAVE A UPS PICKUP AT THIS LOCATION!!! Terrible customer service would be kind for them. I had a pickup order that clearly stated someone else could pickup my package with a code. my sister went to get this package -30 min from my home, and they refused her. would not even look at the email. after I made a big deal to speak to the manager and them claiming I was swearing at them (I was not. just didnt want to drag my 2 month old 30 min away because I couldn't leave the house without him). They finally said it was fine to give her the package with my ID photo but then said the package was NOT THERE. after further investigation on MY END I found out that they gave it to someone else. SEVERELY MAD ABOUT MY SERVICE. DO NOT GO HERE

Jamesetta Gary: Good use

Erinne Morgan: I literally only go to this location to do cash back transactions or to use the atm. Today I planned to use the atm but didn’t want to wait in line, so I chose to do a cash back transaction instead. I was not greeted although a representative was near the front of the store. She watched me grab a small piece of candy and head to the checkout station. There was a message in the beginning that said, “This machine is not excepting cash,” then asked if I wanted to continue. I rung up my piece of candy and selected my cashback amount then received an error message. When the representative came to the kiosk, she just stood there and stared at the machine. I informed her that the machine did not give me my cash and her reply was, “Did you not see the sign that said it wasn’t working?” I informed her that I read the part that says it is not excepting cash, however I wasn’t aware that meant it was not giving cash either. She calls for another individual that I’m guessing is the manager. When she got there she asked the same question, “Didn’t you see that it said it wasn’t working?” She gave me cash from the register then said, “Our money machine is broke; so from now on, know that the error message means it’s not excepting or giving cash back. I suggested they put a sign up so whoever attempts to do a transaction will know. The “manager” tells me that they are not allowed to put up paper signs, although there was a paper sign up yesterday because they closed early due to a staff shortage. She walked with me to the outside part of the store to go back-and-forth telling me how to interpret their error messages in the future. Now I understand that young folks don’t generally have the type of customer service needed in a business setting, however I’ve dealt with this individual before and it wasn’t a problem. They really need to be taught how to address customers properly and accept their share of the responsibility on behalf of the company.On a more positive note…they generally keep the store pretty clean and organized.

Tim Britton: This store is run worse than a privately owned gas station... Never open or answering the phone when scheduled open. Staff is super hit and miss when it comes to customer service. And no drive thru, for your convenience.

Aarron: Went here to get my passport photo done, I got a letter from the passport department saying they can’t accept my picture because the idiots at CVS do passport photos with a blue background instead of a white background. I am so irritated with this place.

Sara H: They closed an hour earlier than their listed times on Google on 02/21/22. Their phone also says they are supposed to be open until 9pm. Several customers have came and left since I watched them lock the exit door. I'm gonna get some taco bell then, geez

Rachaquilyn Thompson: I'm a regular here. I haven't had any issues with this CVS.

VALERIA MARQUEZ: Definitivamente mi tienda Favorita de El area👌 tengo 2 CVS en la misma avenida, pero Definitivamente esta es la #1 😌😌Desde que entras el personal es amable, las managers, las cajeras... todos super atentos! A diferencia de la otra CVS del area es como el hambiente pesado, el manager y manejadores "atratan de ser amables" pero realmente no lo son

Kiera: I came into my appointment for a booster shot wearing a long-sleeve shirt because it’s 20 degrees outside. The pharmacist administering the shot made a snarky remark about how I “didn’t plan this very well” as I was rolling up my sleeve. God forbid he have to wait a few seconds. He was otherwise quite rude and terse. Don’t expect any bedside manner if you have to come here.

Bryce Strickler: No restroom at a pharmacy....Came in wearing a utility vest, not very many choices in town. You'd think CVS could handle a restroom

Tj B: Been fine for the most part but the hours do not reflect when they decide to actually be open. It says it opens at 8 but when trying to go in at 9 they say they are not open. Either open or update the hours

VALERIA M0NSE: Es la tienda me gusta mas que la otra que se encuenta en la avenida. los cajeros y manager son 1000 veces mas amables que la otra cvs de el area. ES MI TIENDA FAVORITA.

Guido Sperinza (Red): Friendly employees. Clean place. Prices same as anywhere else.

Miruna Radulescu: It took nearly two hours for me to get my prescription. The pharmacist was on the phone with insurance for over an hour to figure out why my insurance card wasn’t going through the CareMark system properly. She did her best, but I have zero desire to sit and wait inside a pharmacy for this long. I have been getting this prescription for the past 7 years and nothing like this has ever happened before.

B. J. Jackson: I go to pick up prescriptions, most people are very nice, and respectfull. Parking lot is not that dirty. I have seen worse. Busy because of short staffing. Some staff try to help with most problems. I mostly go through the drivethrough

Velinda: Hi crackers

Blanca Esquivel: Pharmacist Ben Ezekwe is rude as well as the Technician Paula. They have NO customer service or manners at ALL!! Apparently you can’t be helped thru the drive thru to be able to apply a discount. A discount they could’ve easily looked up on their own on GoodRx. Made me come in the store when there were NO other cars in the drive thru to help. They offer no counsels even on new rxs. Don’t even ask if you have any questions. So rude.Don’t even waste your time at this place people. They clearly don’t care for their patients!

Beautiful Queen: This is the best CVS. They always contact the doctors to get your prescription filled. They always make sure that you are well taken care of. I give them 5+ stars.

Halin Swan: They do not know how to answer a phone and they are always in a bad mood.

natalie myers: Couldnt get anyone to asnwer the phone in the afternoon the day prior then was hung up on. Called this morning at 0830, no answer for 20min then placed on hold for another 15min before I had to hang up. Extremely frustrating and unprofessional. I'd rather they told menthey wete busy and to call back in a little while.

gina webb: First time here for thepharmacy and it's awful, they don't answer their phone so came in and they didn't even start my prescription and don't have it in stock.

Al Garcia: Very hard to get the pharmacy to answer phone. Been trying past 2 days. This is third day and still waiting for 13 minutes.

Kim Waisner: Prescription drive thru was fast and efficient. Thanks

Jason P: Surprised about the negative reviews. I left the CVS at 1315 W 23rd Street because their pharmacy was always an hour long wait even if you were next in line and they never answer the phone. This CVS is just better; it's bigger, things are spaced out more. It's cleaner. The people are more friendly. Just everything about it is better. Switched my pharmacy here and hoping the good luck continues..pharmacies are a PAIN right now.

Jordan Malhiot: Just rude. The workers are rude about the machines messing up then cant be bothered to help you.

Kaylin Dunkin: The minute clinic is horrible. There are never any times available. The CVS at this location is not community friendly.

Paula Weddle: First they NEVER EVER, in 12 yrs had all my medications in stock. The new pharmacist is argumentative and just plain Rude. Switching Pharmacies again. This place is awful.

Sarah Borum: The store hours say 10 pm. But they close way earlier.

Alyssa Graves: I got the Covid rapid test done on 12/29/2021 and I got told I would know the results in 30 minutes. Hours went by and I still didn’t receive my results, so I called and I got told I was positive but on my chart it didn’t show that and I also needed proof for my job. On my chart, It just showed my appointment and the time. So, I checked on my chart again today and it showed I missed my appointment. So, I called the minute clinic and the lady basically said she has no idea what is going on and why it shows that on my chart. Then, she began telling me it could take up to 24 hours to get my test results. (But it was a rapid, so that doesn’t make any sense) So, all they could do is retest me (which there is no availability). So moral of the story is, THEY DON’T KNOW WHAT THEY DID WITH MY TEST OR WHO THEY GAVE MY RESULTS TO☺️

Patrick Welch: The store as a whole is okay, a little understaffed, and they seem to have a high turnover rate. I’m real problem, and the reason I gave them one star is that pharmacy. My mother get a prescription there and they have is. I have since transferred that prescription elsewhere. Just tonight, my mom wanted me to pick up her prescriptions for her that she had ordered a couple hours prior. The pharmacist tells me that they’re not ready yet and that they might be ready later tonight or tomorrow. I asked if he could expedite since I was already there, in a condescending tone, he just repeated, later tonight or tomorrow. I could almost understand this if it had been busy, but it was completely dead that night.when people are depending on you to provide life saving medicines I’d expect a little more tact.

Francie Graham: I went to pick up my prescription and asked for children’s Tylenol with my order just because I saw a sign hanging by the pharmacy window saying now sold at drive thru and listed under it is children’s Tylenol. It would of been convenient to have both. The lady at drive thru said she couldn’t leave the pharmacy to get children’s Tylenol

Sheila Fryer: If your sick Don't go there they don't care if your sick or not

Kamaria Harvey: This pharmacy is terrible. They will make you wait forever to pick up your prescription, and they’re rude. I will no longer use this pharmacy. You have better luck using the drive through, but then they will ask you to come back. I wish I could rate this place a negative star.

Kat D: Nice employees! Quick stop for essentials..

becci smith: I love CVS I am always saving money when I go there almost every time I go I earn extra bucks. The cashier's are super helpful and nice. They will do their best to remind you that you have coupons that you can use on your purchase also which is awesome.

Shelia Snyder: If I could give this stor negative stars I would. Mostly for the pharmacy. Soo slow, and so rude!

Freddy Love: Unprofessional