Best Garbage Dump Service Springfield Near Me

Alex Pfeifer: Update! After legal went over the voice recording from yesterdays phone call...Susan the receptionist admitted trespassing by stating "it's okay if it's our can" when in fact, it is not!I now have 2 choices....Choice 1: I take Queen City Disposal to Court, where they will be Criminally Trespassed, and suffer thousands in punitive damagesorChoice 2: The owner can man up to his mistake, return the stolen cart and accept 2 $50 payment arrangements, but no more until next bill cycle.Update! Legal counsel was provided.Queen City did NOT make legal use of a certified repossesor or legal aid as a witness such as a police officer or local detective. Therefore they CAN be Legally and Criminally Trespassed for stealing their own trash can off my property! Oh tis a great day to know the law!The drivers get the 2 stars, but the overall professionalism is the main reason....I had called after some serious financial hardship and dealing with a close personal death and made arrangements to have 1 cart removed and payment arrangements made...I tried to take my trash out since pick up is tomorrow...and they trespassed on my property without warning, notice or consent, caught on my security cameras and took their cart, my only remaining one, and proceeded to inform me that trespassing was legal for them... and are asking me for over $100, and a missed scheduled pick up in order to bring the cart they trespassed and stole back to me....my financial hardship is rough enough so the $50 i had for trash just wasn't enough. Man am i grateful for video surveillance and phone recordings.Service:Trash removal disposal

Nyssa Lea: Critical:Professionalism,Punctuality,Responsiveness,ValueEmailed them to cancel our service, no response. But they charged us then the next day after being charged for 3 months, they decide to take our trash can away, no refund, no notice of anything.Service:Trash removal disposal

Forrest Bieser: Springfield has plenty of trash disposal service providers. Save your peace of mind and choose a different company. The employees working in the office are rude.Don’t forget to recycling!Service:Trash removal disposal

Katie Hammon: Critical:Professionalism,QualityHalf the time the trash isn’t emptied all the way, the other half the drivers are cussing about us when they don’t realize we’re outside and can hear them.

Molly Marley: I called about their recycling service not being provided one week. The woman who answered was very short and rude. She said they didn't run it because of the snowstorm so they put the recycling trucks on the trash routes to get their primary reason for business covered. I said I understood that, but I still paid for a service that was not provided. She said the service was provided during the next recycling pickup week. I let her know it was not provided on Jan 30 because of the weather. She stated it was provided. I let her know I had to put my recycling in the trash service/cart for 1 pickup cycle because the recycling cart was full/overflowing with lack of pickup on Jan 30. She said they provided the service, and it was not her fault that we decided to put recycling in trash bags. I told her that was no choice, because with the service not being provided, the cart was full and overflowing. We had no choice. I told her I expected a partial refund. She again reiterated that it wasn't their fault that we put some of the recycling in the trash bin and the service WAS provided 2 weeks later on the next recycling pickup day. She was extremely RUDE. I let her know that’s a service for which we paid that was not provided. She, again, said it WAS provided on the next pickup week 2 weeks later and that there were actually 3 pickup weeks in January so that 3rd pickup week was one they were providing free because they only pickup twice in a month. I let her know that it nowhere says that it's for 2 pickups. It simply says Recycling service with dates for the quarter (billed quarterly at $30/quarter, aka $10/month). She noted multiple times that they don't provide refunds, period. I told her that's not how business and legal work when a service is paid and not provided. She was rude and I just said "Okay, thanks." I just said "Okay, thanks" and wasn't going to argue over $3.33 for a credit to my account. I decided to just leave it at that and leave this review. I will consider another provider based on services received throughout my tenure with Queen City because I am willing to pay more for quality customer service, but will consider them being a local company and in general regular pickup times. I pay a lot more for groceries, gasoline, internet service, and other necessities because of quality customer service or treatment of their employees. My friends think I’m crazy, but continuing to do this keeps quality service businesses operating.Service:Trash removal disposal

Angela Halleron: Came home today and garbage can was missing, it was weird, so I called, and the lady I spoke to asked if we lived in Marshfield and I said yes. She said they are no longer a provider for Marshfield and they picked up the cans, and a new company (sounded like Patterson) would be bringing us a new can in the next day or two. I said some kind of notice or warning would have been nice and she said the other company should have contacted us, I am about 90% sure the other company will say Queen City should have notified us, we shall see. I asked her if the latest 3-month payment (which covers our pickup through June I believe) will also transfer to new company, she said yes. I asked if she had contact info for new company, she said no. The company has given all my info to a 3rd party including payment info (supposedly) but you can't give me contact info??? So, the only company I could find that sounds close to what she said, is Pederson. They are already closed today and don't reopen til Monday (it is Friday) We chose Queen City because of pricing and Veteran owned (my husband is retired Navy), this is not the first issue we have had and we have tried to be understanding. To say we are disappointed is an understatement.Service:Trash removal disposal

David HA: Honestly the best trash service in my area. They get the job done. Not sure why people complain about them leaving a mess, i never had that issue. Saw some mentions on them being late or not pick up. There was a couple of holidays and snow storm that delay them. But usually if there's a holiday or bad storm that week they normally operate a day or two off the normal schedule. There also some comments about them not picking up all the trash. But honestly if you overfilling and have trash on the side so often I believe they only allow that once a couple time. But obvly you should either get a second trash can from them or notify them about it. There's normally extra charges for more trash then anticipated every single time. They got stuff on their site that explains it all and if you take the time to read it. You really shouldn't have any issues at all if you know how they operate. Also shout out to my trash man. This morning I forgot to bring out my trash bin. And he was pulling off and I thought I had missed him. Gave up and walked back inside and I heard a honk. he literally came back to let me bring my trash out. He is the best!! Ya don't get enough recognition.Service:Trash removal disposal

Allen Yoest: Trash options in the Springfield area are limited. Queen City was the easiest to set up, the price was reasonable, and their staff is friendly.Service:Trash removal disposal

Curtis Payne: Positive:Professionalism,Punctuality,Quality,ValueWe forgot our trash today and they actually took the time to walk to the house and get it themselves! Major kudos to our driver!Service:Trash removal disposal

mioshe D.: We went with Queen City after having multiple problems with another company. When account was opened everything was good very nice customer service and easy set up. I have no complaints about service they come on time every week. My problem is when you call in for anything they are very short and rude. That is unprofessional and can make the difference in getting a customer/keeping a customer.Service:Trash removal disposal

Barbara Heying: Cancelled my service today after 2 weeks of not picking up 2 cardboard boxes I didn’t have room to put in the dumpster. The first week I called to let them know all the trash was not picked up. I was informed that boxes needed to be broken down. I explained that I had just been released from the hospital and that I wasn’t able to break down the boxes. I requested someone to pick up boxes and the lady I spoke with said she would see if they could do the pick up. One week later and boxes still there. Poor customer service! And I was paid up to the end of this quarter, January. I then received a email saying I was being billed for 3 months service (February 1 through April 30, 2023 with an additional $20 fee to pick up the dumpster! Plus a nasty little note saying “good luck” with finding a replacement company and that I hadn’t been paying enough. I’ve ALWAYS PAID MY BILL ON TIME so I don’t owe $48 plus $20 fee for dumpster pick up. That dumpster can sit there until doomsday and I have no intentions of paying a $68 bill. My new trash service begins Tuesday January 31 at the same price plus they pick up cardboard boxes if notified ahead of time. Queen City has horrible customer service and rude people. My advice, mark this company off your list of potential trash servicers.Service:Trash removal disposal

B10 Inc: Republic came by, opened the bin, and left without emptying it. No more. I'm tired of Republic letting this continue.One call to queen city and the new bin was delivered next day. They have picked up my neighbors bins in rain snow and wind. P.s. they are cheaper than Republic. Go with them. Unless you want weeks of yeah piling up.

Felicia Maguire (Leasha): If they run your mailbox over they won’t fix it correctly. I have proof and of all of it. They did don’t even replace our trash can which has a massive dent and hole in it after running over our mailbox with it! Nick the “manager” was a complete nightmare and not only refused to fix it correctly but was completely arrogant and unprofessional about the mistake HIS company made! I highly suggest NOT doing service with this poorly ran company! Whatever response the company might give on this review won’t change what they’ve done and are not willing to take responsibility for. I will be contacting the better business bureau!

Max Graves: I appreciate the work these guys do. It’s not the best, but for the money I can’t complain.

kelly james: When I got service with this company I asked for 2 cans and they quoted me a price and brought me 2 cans. Then about a year after having service with them they picked up one of my cans and said I wasn't paying for it and if I wanted it back I would need to pay $30. I was paying for it thats the price they quoted me when I signed up and that's why they brought me 2 cans. What it boils down to is they want to raise the price without notice I suppose.Service:Trash removal disposal

Shanda Bermudez: Service:Dumpster rentalCritical:Responsiveness

Adam Wright: Positive:Professionalism,QualityI'm not a customer, but I wanted to leave a review after watching one of their trucks come through my neighborhood this morning. I commend them for being professional and courteous. They just picked up the neighbor's trash and were so quick and quiet it was amazing. Thank you for not waking the neighborhood.

Kevin Remus: Critical:ResponsivenessI have called QCD 5 times and left my contact info in order to establish service to no avail. Would not recommend.

james farrar: This is a follow up. I had told Nick I was going to cancel my service at the end of my prepaid time and they picked up the can the next day with a whole month of service time left already paid for. This wss from the owner, he is Vindictive and petty.Was told when I called 5 minutes aftertime. picked up the can, there is no refund for unpaid time.

Prime MilkyWay: POOR CUSTOMER SERVICE EVEN BY THE OWNER, NICKContacted them as I was buying a house in November 2021 about starting service after closing on December 14th. I specifically stated I wanted to pay for the last couple of weeks in December and then pay for the whole year of 2022. was assured there would be no rate increase as I was paying ahead. They named a rate increase as a fuel surcharge when prices of fuel went up, didn't enter my mailing address when I changed it, was assured that it would be no problem since I had paid so far ahead to just pay the fuel surcharge with next bill then received a termination notice before next bill. Last straw was when I found out that they didn't bill it the way i had asked (last 2 weeks in Dec 2021 then full 2022) they had prorated it and had actually delivered the can the day before closing and picked up the day of closing on the house, but before i had actually closed. Talked to the owner who was arrogant and unwilling to live up to anything his employees had said when i contracted the service. Tried to use the fact that i had had a problem with Republic service billing before as a point that it must be my fault not theirs (had paid for all of 2021 with republic services and they had a rate increase mid year they wanted me to pay a higher rate, which is why I had specifically covered with Queen City that if I paid the whole year in advance I would not be affected if I paid a year in advance. - At least Republic Service fixed the issue, even if it took hours on the phone to get to someone who could).EDIT because I just realized this posted under a work related google account, My name is James Farrar and this was a personal account not related to my work.

Mr. Feels: Incapable of the job. Poor service. I recommend Republic.

Judy Meyer: Positive:Professionalism,Responsiveness,Value

John Stringer: They claim to recycle but don't give recycle bins and the trash man just throws it in the garbage truck so I'm basically being charged for a service I don't get! I have been told I'm getting a recycle bin for months and still nothing! I'm canceling ASAP!

Jordan Ball: Service:Trash removal disposalPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Heather Salley: Critical:Professionalism,QualityThey changed the rules with every driver. One week they pick up boxes the next they have to be empty and folded. Driver never came at the same time. Would never waste my time with them.

Jasmine Stout: Critical:Professionalism,Punctuality,Quality,ResponsivenessWorst service I have ever had. They gave me 3 different dates to deliver our trash cans and never showed up on any of those dates. I can't even get a hold of them to cancel my service. Don't use these people. Terrible service!!!Service:Trash removal disposal

Paulbo D.: Really nice people

steve long: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe have used Moore Trash Service for 10+ years and have never been disappointed by their timely and friendly service. They are the best!Service:Trash removal disposal

Shea Meeker: Critical:PunctualityWe called last week and they said our can would be dropped off Mon or Tuesday and nothing no call and no show what's the deal ????! And when I call when they open no answer I called 13 times and get a machine no answerService:Trash removal disposal

Candi Harrison: Positive:Quality

Ed & Alice Walton: Great service, family run business. We've used them 6 or 7 years. I've called one time to find out why our trash wasn't picked up, the owner answered while he was out picking up trash, said one of his trucks broke down. His prices are so cheap we pay him a little more than he asks. I don't see how he can pay for gas and upkeep of his trucks on what he charges.

bigfella: Critical:ProfessionalismThey was supposed to drop my can off never did every time I call I get the run around they say they will call back never do. Overall just a waste of time

Don Lewis: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueCalled several company's no one answered. Called MTS and answered right away. So very helpful, delivered can before I even got to pay. Great Company.Service:House garage cleanouts

James Shotts: Critical:Quality,ValueDon't pic up all the trash and make a masses and does not clean up after themselvesService:House garage cleanouts

Elizabeth Latham: Great service! All of the staff is friendly and helpful. Great rates. Family owned and operated. You won't get this service and value from any other company in town.

Steve Puffpaff: Positive:Quality,Responsiveness,Value

Collin Vogeler: Great family owned business and treats there customers with amazing respect

John FamMan: These guys did a great job.

Valerie Paulette: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Howard Titlow: Moores has been our trash service for 20 yes, always excellent service

N Taylor: Critical:Professionalism,Quality,ResponsivenessSo incredibly hard to get ahold of, and when you do get ahold of them not friendly.Service:Trash removal disposal

Marla Q: I moved into my home in 2014, I had my garbage can since than, I recently wrote to Ozarks Refuse for a new can, I told them if there was a FEE for a new can that I can pay on the first, and they waived it for me seeing how I had the can for so long lol!!! I absolutely love Ozarks Refuse, you all are the absolute best!!!!! I highly recommend them

Rebecca R: Great in the beginning - have used them since Sept 22, but at least once a month, (sometimes twice) the last 4 months our trash has not been picked up. Calls don't make any difference. Other companies may be more expensive but if they show up every week it's a bargain. At the moment we're paying for weekly service but only getting it 50% or 75% of the month, which makes them the most expensive company!Service:Trash removal disposal

H Thomas: Today as we were coming home, the truck was there to empty our trash cans. The employee noticed a box had blown about 20 feet from the can along with a couple of other items. The ran down, grabbed them and threw them away with the rest of our items. Outstanding service. We immediately pulled up and thanks him for the great job he was doing. He was very humble and said he was doing his job. I wish I asked his name. You’re lucky to have him on your team!

Sarah Williams: We switched to Ozark Refuse about a year ago, and we have been so pleased.My favorite part is the collection crew puts my trash cans back in a place where I can more easily turn in my driveway. That extra step really makes a difference! Plus- they are so reliable. And they update their social media if weather is bad, etc. We are very happy and recommend Ozark Refuse to everyone!

Deb: Positive:Professionalism,Punctuality,ResponsivenessBest decision we ever made!Service:Trash removal disposal

Jaime Chavez: The name on our household account is under my girlfriend, not mine. I've never had an account with you guys.You first said "We've never had an account with this name" and then follow it up with "The last account with this name was stopped for nonpayment"Why don't you guys make up your mind?A trash service that doesn't pickup trash and customer service that is completely unprofessional and lies about their clients.Doesn't pickup the phone, doesn't return calls, doesn't pickup trash on time.Since we begun our services with Ozark Refuse, they've had to be called almost every single week to remind them to pickup our trash - we understand delays due to weather or holidays, so I'm not even taking those into account.Services:Junk removal,Trash removal disposal

Courtney Vaughn: Positive:ResponsivenessI think our landlord started using them a few months ago and we haven't had to worry about forgetting to take the trash out since! They come and get the bin out of your yard if you forget and get it back out of our road! 🙌❤️ Awesome!Service:Trash removal disposal

Robert Gill: Can't get ahold of anyone to move service answer the phone.

James Robertson: Have had two instances in the past month or so that this vendor has not picked up our trash. The first time, I called in and they advised me that the failure to pick it up was due to the trash being filled with 'yard waste' which they defined as brush or rubbish/hedge clippings; I often work from home so I went out and checked and this was of course not the case. That time they at least arranged redelivery, but it put me off a little that they were willing to just accuse me of that without checking... or that they did and received a falsified report. This time round, they mused at the perplexity that the had missed the same spot more than once but indicated they wouldn't come out a second time for pick up citing their heavy workload. I would rather them pick up my garbage than feed me a line of it.Edit: 3/3/2023Company response is an objective lie. I was personally home on both days. We do not have anything in our yard that can contribute to yard waste. Our lawn is mowed by a reputable company, unlike our trash disposal service, which clearly lacks integrity. Company clearly has me confused with another customer - I have never in my life come home to yard waste sitting in our yard as implied by the response. I will recommend to our community that we be served by a distinctly more honest and prompt company.Service:Trash removal disposal

Landon: I've made multiple attempts to contact this company so I could begin service, and they've never answered or responded. I want to get away from Republic services and had heard good things about this business.Never heard a single word of interaction from this company. Losing out on easy money, but if this is how you conduct business, I'm happy to support someone else.EDIT: Since the company wants to try to insinuate that I didn't call during hours. I didn't call. I sent emails to the company on and through their own website. So they won't respond to their own methods of communication, and then will try to blame others for their negligence.

Kiara Eaton: The BEST company! They are always on time, and even have shown up at almost 9pm to make sure that my trash was picked up on the day it is scheduled to be picked up. I had an issue with billing today, and I called and they got it taken care of immediately, and even came to pick up my trash on a day that they usually do not pick up trash. All of their employees have always been beyond kind and quick with everything they do!Service:Trash removal disposal

tony I: They told me I paid my bill on the due date so they didn't pick my service up and made me wait a whole nother week when I've already had service with themService:Dumpster rental

Emily Smith: On time every week. Have used this company for about half a year now after switching from another. Completely satisfied with my choice. Ozark is on time every week and the customer service when calling in is amazing. The rates don't skyrocket like other choices in town and they answer when you call. I would recommend this company when looking for a trash service.Service:Trash removal disposal

L Brockman: Fantastic company. Have been a customer for 17 years. Can count on one hand the number of times they couldn't come due to bad snow storms, and generally come the next day. Rarely raise their rates. Highly recommend!Service:Trash removal disposal

Asia Kwon: It’s hard to get into contact with this business, every time I’ve called it always leads to voicemail. 1 time they have called me back, but other times I never got any response. I was only calling to pay my bill over the phone but I had to call more than 5 times and never got an answer but they did end up calling me back! No complaints other than that, they always pick up my trash on time and I haven’t had any problems besides the difficulty getting into contact with someone.Service:Junk removal

Alyssa Ballard: It seems like this is the only way to get a response. I have called 6 or 7 times between today and yesterday requesting our trash be picked up as it was missed again for the 3rd or 4th week in a row. My boyfriend has tried messaging and calling as well with no response but yet I see active replies in the reviews here? So… no one can answer the phone or messages but someone can field reviews all day? Please come get our trash. I have paid for the service. Thanks.Service:Trash removal disposal

Dustin Hansen: Critical:Professionalism,Punctuality,QualitySteer clear! Been 2 weeks since they picked my trash up. Always skip you when there is a holiday. And when you call them, they get defensive. Horrible customer service.Service:Trash removal disposal

Randy Corn: Positive:Professionalism,QualityNice friendly and reliableService:Trash removal disposal

Cindy Wolters: I called J&T to schedule a pick up for my refrigerator. They had an afternoon opening for that same day. Norman arrived at the scheduled time. He was careful to stay clear of our travel trailer parked in the driveway as he backed up to the garage. Norman was courteous and conscientious. I'm glad Norman was available to help with my job.Service:Appliance removal disposal

Diane Bridwell: Positive:Professionalism,Punctuality,Quality,ResponsivenessPeggy was prompt, professional and a pleasure to work with.Service:Junk removal

Caton: Quick and easy. Buddy was here, got the job done and was gone.Scheduling was simple and on time.

Adam Calvery: Positive:Punctuality,Responsiveness,ValueLewayne and Peggy came same day, and hauled off my old fence posts set in concrete (I already got them out of the ground). The price was less than half that of “the big name in town” for junk removal. And they were in and out fast. Very happy customer here.Service:Junk removal

Nancy Conley: Please know we were very well satisfied with your services, he was friendly, professional, got the job done very quickly. We were impressed the first time we needed your services with Norman, and was able to request him again when we moved recently. What an outstanding walking advertisement you have in Norman. Thank you for a job well done!Services:House garage cleanouts,Appliance removal disposal

christopher Sircher: Positive:Professionalism,PunctualityNorman was concise and respectful. Provided exceptional service.Services:Mattress removal disposal,Junk removal

Sara T: Norman was professional, got the job done right and ahead of time. Great communication he told me when he was coming, and kept me updated throughout the process.If I need more junk removed I'm calling this business everytime!Service:Mattress removal disposal

Texoma Industrial Insulation: Positive:Punctuality,ResponsivenessFirst time using this company and my experience was great. There was good communication and on time which is important for us. Norman communicated well and was attentive to our needs.Service:Dumpster rental

L S: Thank you so much to Norman! I have never met a more professional, respectful, efficient, and kind person! This company from start to finish was 100% easy, and professional. The owner (person I spoke with to set up the same day junk removal) was great. I had little hope of finding someone same day, and they saved me in a bind. Support these guys and hire them. You will not be disappointed. They made a stressful situation easy.Service:Junk removal

Alisha Thomas: Positive:Professionalism,ResponsivenessI recommend using J & T Services. They were very responsive and professional. Norman was very polite and did a great job cleaning up the collection of junk in our yard. I will likely call them again.Services:Appliance removal disposal,Junk removal,Construction debris removal

T B: They were able to schedule us on short notice and promptly removed a garage full of junk before we moved out of state. They were significantly cheaper than anyone else we called in the area for quotes. They were at least a fourth the price or less than our next lowest bid. I highly recommend them to anyone that needs a large amount of debris or junk removed.Services:House garage cleanouts,Junk removal

Shyla Belle: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValuePeggy was AMAZING I absolutely will be asking by name next time I need their service not only was she fast and efficient she was SO nice.Services:Yard debris removal,Junk removal,Trash removal disposal,Furniture removal

Rhonda Baldwin: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueNorman and Buddy were on time, very courteous and professional. They were very careful about removing the furniture. We will definitely use this company again.Service:Furniture removal

April Henson: Positive:Professionalism,Punctuality,Responsiveness,ValueWe have used this service many times and they never fail us. Norman was very kind and professional. We will use this service again in the future if we ever need to!Service:Junk removal

Mitzi Freeman: Positive:Professionalism,Punctuality,Quality,ResponsivenessThank you so much Norman and Bob!They came on time and was very quick.Service:Furniture removal

Clayton Cooper: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueNorman was great!!Service:Junk removal

MK Construction and Renovation LLC: Used them a few times now. Norman and buddy did great job this time with cleaning out junk from sheds in the backyard. They made sure I was happy with the job before taking payment.2 common items most people might run into trouble are 1. they can’t take wet paint cans (this is same with most junk removal companies even if you rent a dumpster) -empty dried out paint cans are okand 2. they won’t take yard waste (some companies allow this).Always discuss the items you want to be removed ahead of time and make sure you’re present to show them what needs done.. this makes the process easier for everybody involved.Will be using them again. Thanks J&T for employing good hardworking people. Wish you served the Kansas City area too.Services:Appliance removal disposal,Junk removal,Trash removal disposal

Mallory Eoff: Norman was on time and very helpful with getting all our old appliances, couch, and construction debris out of our garage. I highly recommend and would use J&T junk removal again!

Teilia Greer: Mr. Norman worked with on a good price to remove my old full size Mattress. Now it's gone Yahoooooo. And he was a very nice gentleman.Services:Mattress removal disposal,Junk removal

Ashley Griffith: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI'll definitely recommend j&t from the moment I called to them coming out I was treated with respect and they worked fast and efficiently went out of there way to make sure I was happy with the work they did! Thank yall will definitely use yall againServices:House garage cleanouts,Appliance removal disposal,Junk removal,Electronic waste removal disposal,Trash removal disposal

Jim Stillings: Critical:Professionalism,Punctuality,Quality,Responsiveness,ValueRecommend a different service to people the office people are rude and don't careare if they have the business or not my trash can has been sitting by the road for two weeks now and still hasn't been picked up and they have the balls to raise the price

Kristie Blackburn: Customers service & supervisor is extremely rude, driver refused to pick up are trash without notice, made calls 2 days in a row, requested a credit on my account, they refused. Bagging and consolidating extra trash in large black trash bags or contractor bad to save the drive time and hustle is wrong. They expect you to line your white kitchen trash bags up next to the trash can for the driver to look at prior to pick up for all extra trash. Which is extremely unusual and unacceptable due to small animals and rodents tearing up your trash bags. (reason and and Common Sense to consolidate the trash in larger trash bags, color of trash bad should never be an issue) out of state company dictating certain rules & standards without proper notification to all consumers. Never has an issue before they took over the company. I highly recommended looking elsewhere for trash service. We closing out are trash service, they refuse to refund and expect us to finish are contract without picking up are trash during this time. Are account is current.Service:House garage cleanouts

Jason Peck: Critical:Punctuality,Quality,Responsiveness,ValueIt has been a month since they picked up our trash due to “weather.” They don’t make any effort to make it right still charge for a months fees. Called around to other trash companies and they are cheaper. They frequently miss our dumpster throughout the year when there is no “weather.”Service:Trash removal disposal

Anna Hachmaoui: Critical:Professionalism,Punctuality,Quality,Responsiveness,ValueDo not use. They will never pick up the trash on time. When they come later to pick up the trash they will not pick anything up outside of the bin even if they were over a week late on pick up. They have zero ways for you to get ahold of them. You can file something online but nothing will ever come of it.

Morgan Lira: Critical:Professionalism,Punctuality,ValueYou better hope it doesn't snow or they will just skip your trash day. This is the most expensive company in town and they have the worst service. Do yourself a favor and find a different company.Service:Trash removal disposal

Cathy Heine: After our current trash guy closed he referred us to WCA. I paid and set up my account and was supposed to receive a canister 2 days later. It didn’t come. Then the next week it didn’t come. I called Customer Service just now and it will be another week before they deliver a canister. In the meantime I have trash coming out my ears. It’s the holidays and relatives have been here and we have wrapping paper and a lot of trash and they say they will only pick up 5 bags bc I don’t have a canister. So I’m paying for a service that they won’t provide and customer service sucks!Service:Trash removal disposal

Rick Dorsey: Critical:Professionalism,ResponsivenessMy trash can got ripped off a week ago I still haven't received any trash can even though it's paid in full I can't count on w c a they say they'll get me one but still yet I haven't got one it's been days I can't count on the trash service like that

Doug: Service:Trash removal disposalCritical:Quality,Responsiveness

Ryan M: Critical:ValueThe pickup service is fine but I'm bailing due to price increases since GFL took over. My bill went from $45 every three months to $78 every three months. I'll be switching prior to the end of this billing cycle.

Kaitlyn Ducusin: Critical:Punctuality,Quality,ResponsivenessIf I could give zero stars, I would. They never come and pick up your trash. You have to call in to the call center, wait forever on hold, and then ask them to come pick up your trash AGAIN. After they miss you on your usual pick up day. Don’t bother and don’t waste your time!

Varens Manion: Critical:ProfessionalismI had been with WCA for six years had excellent service. I stayed with GFL when they bought the company. Trash pick up is inconsistent with pick up times and trash is not always picked up. I am sorry I paid them by the yearServices:Dumpster rental,Trash removal disposal

Joe Sainz: Critical:ResponsivenessNobody answers the phone. Its automated and you get put on hold with piano music playing and they never answer. I've tried all the phone numbers I could find.Service:Trash removal disposal

Emily Smith: After years of using this company we have decided to switch due to price increases constantly and now they don't even pick up the garbage they're paid to pick up. Just tell you to leave it all built up at the road and hopefully they'll get to you next week but you don't get any of your money back when they don't do the job they're contracted to do.Service:Trash removal disposal

Kelli House: Critical:Professionalism,Punctuality,Quality,Responsiveness,ValueI paid 6 months in advance and it's been 2 weeks and still no trash service!! I am livid I want my trash picked up I've paid for!!!!Service:Trash removal disposal

Carol Crews: Critical:Quality,Responsiveness

Jarod Bankhead: Service:Trash removal disposalCritical:Professionalism,Quality,Responsiveness,Value

Vlad Voytovych: Hard working people .My kids love watching the truck picking up the garbage. After GFL bought the WCA company, everything got changed. That’s why I’m changing my review. I’ve got answers over the phone, and my garbage been replaced by a different one, not broken one like I had from a previous owner. $90 for a half year, you won’t find better deal then this one.

Rena C: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWonderful company and the employees are so nice!Service:Trash removal disposal

Kris Daniels: Critical:ResponsivenessI tried to return a trash can the previous owner left. I was on hold for over 15 minutes with no answer. I called back and acted like i was a new customer signing up for services and they answered the phone within 2 minutes so i outsmarted them. Problem solved!

Jimmie Thomas: Service:Trash removal disposalCritical:Professionalism,Punctuality,Quality,Responsiveness,Value