Best Emergency Room Springfield Near Me

Sarah Wanders: Waited 5 hrs was never seen. do better.

Jessica Merten-Schmidt: Go to cox. You’ll save yourself 5 hours.

C Stegall: Very long wait time that's crazy.....you'll probably be half dead before you get seen

Frances Crawford: 14+ hour wait for anyone my fiance was have bleeding and cramps and being 6 weeks pregnant took them 4+ hours to even check on the baby for them it's money first patients last mercy doesn't care about it's patients just there wallets.

Ulises Silva: Demasiado tiempo para atender alos pacientes q yegan demasiado enfermos

Kelly Callahan: If I could give a lower score than one star, I would. My husband spent 17 hours laying on the ER floor in extreme pain and never saw a doctor. There were other patients (elderly) who had been there 20 hours when we left and went to Cox. Cox ER got us in four hours. Mercy is a misnomer.

Bailey Barker: After having to one time sign out AMA due to lack of care, I had to return to mercy emergency today after being told mercy urgent care refused to see my son.A nurse who claimed to have experience with children with autism forcibly held my son down and shoved medication into his teeth. I offered multiple times to take the tablet and administer it myself. She ignored me and continued to force that Zofran onto his teeth. I had to help hold him down so he didn't hit himself or anyone else trying to get away from that woman. A doctor came in and evaluated him to the best of her abilities, even allowing me to help with the exam to keep him calm. She was poverty. But she is the only positive portion of this garbage trip to mercy ER. An hour after a doctor tells me my son is okay and they won't give me discharge papers. Yall act like frustrated parents are the problem, when you're forcing people to stay in hospital rooms until vomiting toddlers eat? Please, get a hold of yourselves.

Virgil Taylor: Nurses didn't intervene until my seizure was over and then tried to send me back to the waiting room. I'd rather die at home alone then die there alone.My previous visit I had a seizure that sent my heart rate to 145 so my boyfriend hit the nurse button and it took a while for anyone to even check if I was conscious. Now I've been becoming unconscious and stopping breathing, which I told the nurse checking in this time. Over 30 seconds of seizuring outside the front desk before anyone even checked on me, and then told me I should go back to the waiting room when I couldn't even hold my own head up.Some staff really does their best, others shouldn't have their license for risking the safety of their patients.

Tabitha G: Nurses are very kind and so are doctors. But it's unsanitary entirely. Sick people laying in the lobby chairs,dirty bathrooms,they literally had me carry my urine cup to the front desk for everyone in the lobby to see. How is this a sterile environment ?

Patrick Planer: Arrived by ambulance at approximately 6 p.m. within 15 to 30 minutes saw the nurse. Believe to have suffered stroke. Also have ICD and was concerned about the possibility of another heart attack. Had blood drawn. after 3 hours of sitting in waiting room with no contact with anyone went to front desk checked out and left. Sad state of affairs for an emergency room

Willow Morris: After visiting this ER and waiting hours, I now know why this ER gets such low ratings and reviews. When this many people rate it one star, there is a problem that needs to be addressed.

S Full9001: It's been 24 hours and I'm still in the waiting room. Not the only one. You come in with shortness of breath when you walk, they don't test it. Chest pain, ask you about it once. Can't think they can get an IV in you, so they don't try or pass it off to someone else for later. And stick and stick and stick. And still you wait. Which is what I'm doing. Not for lack of trying. Maybe I should've gone home, but it's my life.And here I still wait.Update, waited 26 hours was told I wasn't critical enough and would keep being pushed, so I left. Like so many others did the whole time I was there. They even admitted that it wasn't right. But still did nothing to help me. At all.You would have to Force me to go back there. Unconconcious.

Chandler Turnmire: If I could give zero stars I would!!!My sister was in the waiting room for 11 hours while PUKING UP BLOOD and only one test being done!!! Waited 4-5 hours for a CT scan to be done all for people to go in front of her!!!! HER SYMPTOMS WORSENED THE ENTIRE TIME!!!! TOOK THEM 3 HOURS TO GIVE HER A NAUSEA PILL THAT SHE ASKED FOR 3 TIMES!!!!!Ignored my sister and her medical needs!!!HORRIBLE!!! DO BETTER!!!!

cole kibbey: Been here for 19.5 hrs, would not even let me bring a cot to sleep on. Was told at Bolivar mercy needed emergency surgery ( apparently not that emergency significant). The least they could do is let everyone know approx wait time so maybe the ones that don't want to stay can leave. The staff have been friendly, I know they are just doing their job, but mercy as a system SUCKS. And I don't wanna get one of their automated " we are sorry for inconvenience please email or call to leave a detailed review" I won't fill it out yall need to review yourselves!

Mizku11: It is very sad seeing what this hospital has become. My wife and I left after 13 hours in the emergency room; we never saw a physician. What was once a top hospital nationally, Mercy has become a beacon for dissatisfaction

Tonjia Price: Used to be a really nice place now it's a dump and very unorganized I waited 5 hours and finally left it's really awful

Kay Danae: Waited over 4 hours when having a miscarriage. No excuse for that in my opinion.

Valerie Cox: Absolutely worst e.r. experience EVER. 12 HOUR WAIT for kidney stones....and we still aren't in! Can you do negative stars?

Ulrich Morningstar: I spent over six hours before I left. I traveled to Emergency Rooms in third world countries. I will tell you that the third world countries emergency room is 100x better.First of all it looks like it is lacking maintenance and upkeep. Looks like the place hasn't been deep clean or not once did they ever clean anything in-between patients. Not even a single wipe down. The in-take staff was extremely rude. Along with several other staff taking vitals was rude & unprofessional as well.They never addressed my issue but wanted to do a bunch of unnecessary tests. They wanted to keep me for 12-16 more hours before I left without eating and sitting in the waiting room.I gathered from talking to someone who has been waiting almost 20 hours without being treated. By the time I left the nurse at the desk was talking needing help to discharge over 18 people who walked out with notice.If I had to wait to get my IV removed I would just take it out myself and walked out.In short you better off taking changes dying the streets then here.

Garrett Capra: Do NOT go here unless you want to sit and wait for care for hours on end. I have never had a bad experience with MERCY until last week. I just finished typing a comment out to the hospital or I would put more detail here. Horrible nurses, horrible waiting room, horrible experience as a whole.

Phoenix Segrist: Sat in the waiting room for 3 hours with my mom only for her to get taken back to a room and harassed and discriminated against by a nurse named Mandy. Worst experience we have ever had!

Robert Stone: We visited the ER on a Saturday night For my son who had an eye problem. The staff was very courteous and got us in and out in under an hour. Amazing! Dr. Hunter was terrific as was Claude and Malina, As well as the rest of the staff. Thank you very much!

toolfreak4157: My girlfriend was a recent patient in the ER at Cox North. The night staff there was very loud and rambunctious with their chatter and personal conversations. I also heard them talking about other patients in earshot of us and others as well which included them laughing at the patients expense. The day shift staff members were actually quieter and did a much better job at checking in on their patients. Also, the psychiatrist was supposed to be seeing patients in the ER during the day didn't arrive until 730 at night wearing sweats. This caused much frustration for the patients as well as for the staff.

Helix Sass: Me and my Boyfriend brought our roommate in because of a suicide attempt. Less then 4 hours later he was released. Now we are terrified of waking up and finding him dead in the other room because this hospital decided that somebody who tried to kill themselves is totally fine to go home

Kimberly Constable: If I could give this hospital emergency department negative stars I wouldWas in waiting room with a family member for hours and hours watching others that had walked in after been seen with very little wait timeStaff was very rude and disrespectful!!! Feel that the reason the family member was being seen was the cause for the treatment and wait. When the wait time was addressed to desk staff they laughed !!

Matthew Shaffer: During my last visit to Cox North ER, which was 2017 and for mental health reasons, one of the ER nurses started having discussions of wishing that I would commit self-harm due to my background. She went on to also be verbally abusive towards me while I was in an emotional state. Cox North ER is NOT a safe place for people to go to get help. Avoid that hospital is whenever possible.

Kayla Hill: Terrible experience

Chevelle Hargis: I took my daughter in bc she has gi problems and was getting sick with stabbing pains in her stomach. No one looked at her stomach they just wanted to test her for strep and covid. Which neither one of those has those symptoms... the doctors do not care about you or your health!!! Would never recommend anyone to go there unless you wanna end up in a body bag.

Riley O'Shea: They lose your stuff every single time and one of the security guard has some serious issues. And they don't seem to care at all about mental health patients.

Hilary Grayson: When it came to treatment as a person last night everyone was amazing but after like 4 hours for bad stomaches pains distended stomach and very tender they had given me a CT scan without the dye that helps detect infection they did take blood but not all they were supposed to they kept drawing blood out but pushing it back in over and over and when they'd actually keep the blood they'd just keep throwing it away instead of using it for the rest of the samples they needed and never took they came back at the end and they said there was nothing wrong with me well I checked my patient portal after if there was nothing wrong WHY IS MY WHITE BLOOD CELL COUNT 16.9 THOUSAND WHEN THE HIGHEST IT SHOULD BE IS 10.8 THOUSAND THAT MEANS THERE It IS AN INFECTION yet they said there is nothing wrong PLUS THERE WAS OTHER RESULTS THAT WERE TOO HIGH OR TOO LOW YET THEY SAID THERE WAS NOTHING WRONGI DIDNT WANT pain medication nothing like that I just know I had an intestinal bacterial infection that almost killed me before like this and I wanted to make sure I was ok MY BLOOD TEST RESULTS SAY THAT IM NOT OK YET THEY RELEASED ME SAYING THERE IS NOTHING WRONG WITH NO TREATMENT FOR INFECTION if I could post my screenshots of my blood test results I would to show you

Untongue Tied: Nice to me atleast

Jaime Rochin: If you like people that hate you, then this is the place to go!

Lucky Guggiana: If this place is your only choice, choose to die instead.

Jennifer Salazar: If I can leave zero stars I would I have been here over 12 hours for my daughter to be seen and nothing has been done now I got a wait until they can transport to take her else where

XoXo MiMi: From the receptionist, RN, police/security, everyone is just horrible. This hospital is lacking empathy for patients. Worst hospital in Springfield, don’t come here !!!

Sherri Riili: Walk in and all 4 nurses sitting at the desk are on their phones! Another one is sleeping at a desk! Perhaps one of them could put on gloves and pick the used tissues off the floor and the cottonball with blood on it!

Jonathan Cook: So I have a significant amount of health issues and have been to the cox north er 6 times or so in the last few years. Every single time has been a great experience. The wait times are generally shorter than any other er in town. So much so that when I had kindney stones years ago and waited in the cox south er for 2 hours only to get told it would be 7-8 more hours to get in. I was in excruciating pain and decided to leave as I just couldn’t stand the waiting room for 7 more hours. On my way out someone mentioned that cox north had no waiting so I drove over there. I walked in and was in a room talking with the doctor in 15-20 mins. Had a ct right after and was given pain meds to help. One of the best experiences ever. The longest I have had to wait at north er was 45 mins to be seen. Absolutely fantastic drs nurses and staff. They have even started a remodel and the rooms are very nice.Thank you for positive experiences!

Anne: Very dirty. Wouldn't recommend

kimberlinah h.e: Was seen june 27 after i was involved in a motorcycle crash. I had always had good treatment in the past at cox north but this time it was horrific. My husband and i was both being seen. Was both treated like inmates pretty sure that cox north is a hospital and not a penitentiary.The dr never once spoke to me. The nurse i had informed me that i could not have any info on my husband or even make a phone call out.I was also man handled for no reason on the arm that had damage and profiled as a honkey by nursing staff. Denied warm blankets even tho i had just spent 30 minutes in the rain.Save your self some time and choose a different ER this one lacks everything it once had.Wasnt clean- someome elses bloody napkins by the bedNursing staff are very rude and have no compassion or empathy.

Terry Simpson: I was seen by doctor Patrick Gilbreth last night with concerns of a lump on my chest and me having cancer multiple times in the past. He was extremely professional with a great bedside manner. He got me set up with a primary physician so that I can get reestablished with an oncologist. He also reassured me that it wasn't cancer again. Thank you so much for making my experience better last night. And thank you also to the nurses that were so kind.

Patty Scott: WORST RATING EVER!!!!!I’m at this hospital right now and hope I never have to come back!! I’ve been waiting on a simple ultrasound since yesterday, I’ve asked and asked about it. All the staff are worried about is visiting amongst themselves and laughing!!!! I’ve not had one person ask me how I’m feeling or if I needed anything since I got here Sunday evening.I’ve had to ask and ask just to get my water refilled. I have not asked for pain medication even though I’m in pain.I asked to be released because of how I’m being treated. Now all of a sudden oh drink this water so they can do the ultrasound.I could get up and walk out the door and the wouldn’t have a clue that I had left.Very very very disappointed in this hospital.I hope others have better luck.I feel That they could of gotten me out of here a lot sooner! I’m sure there is someone a lot sicker than me waiting on a bed.

Tyler Bouton: I'm here now and no hospital staff has ever been so rude to me as RN Ramsey at the front desk. Just hateful to me at first sight, a complete stranger. I wonder if I'd be in better hands in a clinic of some kind but I'm here because I'm scared and need medical help. This place is horrible so far.

Amelia May: Wasn’t the biggest fan of my wait time (3 hours with a sick 2 year old) but we did arrive at 5 am and once we got back to a room everything moved faster and the nurse and doctor were AMAZING. This was our first time here and I feel very comfortable going back

Sabbath Brake: 10 hours to get into a room at the ER for a patient that is septic, another 6+ to get admitted to hospital. Horrible treatment of all patients by night staff and security keep their hand on weapon at all times walking around the waiting area. One nurse repeatedly told people coming in to go to urgent care. Trash on the floor between seats and food mess in the middle of the ER waiting room floor that was just ignored and smashed all over by staff walking on it.

Andrew Ross: The low review for this place is accurate. What should have been a $35 urgent care visit turned into a Super expensive ER visit with nothing being done.I tried to go to urgent care because of a new occurrence of massive migraines and vomiting every month. Urgent care insisted I go to the ER because "I needed an MRI IMMEDIATELY" I took their advice seriously because they kept telling me how concerning this is making me afraid I might have something life threatening. They even told me they'll call ahead and let them know I'm coming so the ER would know what I'm coming in for.Well I get to the ER and nobody knows why I'm in the ER, they ignore me when I try to tell them that UC sent me here for an MRI and were adamant I get one, and proceed to straight up lie to me about why Urgent care "actually probably" turned me away and sent me to ER. Saying things like "oh your pains only a 8/10 and they have a minimum criteria before they'll even consider taking someone in" and "we're a little quicker with hooking you up with imaging so that's probably why."They never bothered confirming information and just went on pure speculation and couldn't care less about what I had to say. In the end discharge papers diagnosed with a "headache" (completely ignoring the recurring vomiting which never happened before) never got the MRI (which was the entire purpose of me going to the ER instead of urgent care.) They never bothered contacting the previous doctor I saw to get clarification on why they sent me here and just shot at the hip making up excuses to shut me up.And to the cox rep that's going to reply to this saying that Cox health takes people's health very seriously: your nurses in this facility don't currently represent that ideal.

Zachary Jones: This is by far the worst er I have ever been in. No other ER I've ever been in has 10 to 12 hour wait times just to get into a room! Tonight I went in with severe headache pain dizziness and nausea and I sat there for four and a half hours not getting any labs or X-Rays done. downright disgraceful to how they load people up like cattle in a trough out hereWith little or no care to there well-being

Tracy Reynolds: The longest excperience of my life. It is not worth going to this ER unless you have an arm or leg cut off or if you have a gun shot wound. Otherwise do not be surprised if the sun is coming up when you leave this ER. I truly feel that they make your visit as long as possible to get insuance money.

Robert: Where to start hmmm? Well my wife was brought there by ambulance for a concussion related seizure 3/14/2023 at 12-1am and what she told me via phone and when she finally came home angered me. They did give her a CT scan and a EKG, but while preparing her to get it she was denied her call of nature and was forced to embarrass herself. Then they proceeded to ignore the fact my wife is claustrophobiac and now she has PTSD from it. Then they tried to admit her because she couldn't breathe well enough (I wonder why?). And I can't put all the horrible ways they treated her , but I am glad she made it home. NEVER GO HERE IF YOU WANT TO LIVE

Kalim James: Literally don’t come here unless you’re about to die or have life threatening injuries

Wade Wilson Redmond: My wife has admitted to there last night and I am unimpressed with them. She went in for a concussion related seizure and they started giving her all kinds of riot acts about things that had nothing to do with her incident like drawing arterial blood just to harass her about oxygen levels and constantly bedrebbling over her diabetes. They also strived and tried very hard to find reasons to inpatient admit her. It's true you can go to an ER for a cut and wind up getting admitted for a multitude of of made up things like they tried with her.

Chris Jones: God awful wait times my wife has all her blood work done and has the results on her app all she needs is 10 sec with a doc but no even though my wife came in on a ambulance we have been sitting in the waiting room going on 3 hours with a 1 year old they need to do better it's no wonder this emergency room has a 1.8 star rating

some random guy: Went to the emergency room for weakness on my left side of my body. I couldnt hardly walk this moring and couldn't pick anything up with my left arm. We were there from 11:00 am till 6:30 pm. I have epilepsy went to Columbia to have a mri done. Showed thicking on my left lobe of my brain have paper work to prove it and a cd with the pictures on it. Went to the emergency room to get some help for the weakness and pain. They did a mri came back normal mind you one in Columbia is a better mri. The doctor wanted to argue with me. She was arrogant and wanted to talk down to me. They lady at the urgent care check in desk was the same way. These people wouldn't help you unless you were knocking on death's door. I recommend going some were eles. I personally won't be going back even if I was on fire.

Todd Green: Waited 3.5 hours with 3 or 4 people in front of me, not a single one was called back while I was there. Shouldn’t be called and Emergency Room if the wait is longer than 14 hours. Pathetic.

Krissamey Dentler: Very displeased with the staff at this location. The staff had very poor bedside manners and did not treat my husband with the care he needed. The doctors were terrible, showed absolutely no professionalism, and had my husband already diagnosed before any lab work was conducted. The doctor then came into the room and stated that the nurse was a liar.

Stephanie March: I've been having dizzy spells with double vision, I tried to go to urgent care because I didn't think it was an emergency but they sent me to ER due to my symptoms and I was already prepared with my phone, snacks and a book. I normally go to Cox North but was closer to the south side. There was ALOT of people in the waiting room. Which I understand it's busy which is why I came prepared but what bothered me was to see an older gentleman go up front to have his IV removed to leave and said "wow you guys aren't equipped to deal with such volume" not in a rude way but it's true cox South has very limited staff and rooms for the volume of most of Springfield. That's not their fault and he wasn't rude or accusatory but what bothered me is after he left the front desk mocked him and was making jokes about him and his condition. That's not ok and concerning to me as someone seeking care from this facility. I decided to move back to cox north after that cause the front desk nurses were making it a joke and saying things such as "well its on him if he croaks" I'm not ok putting my health in the hands of nurses who think a 6-7 hour wait time (even though not their fault) means it's our fault to die or make jokes about it. It's incredibly unprofessional. I'll keep going to the North emergency room

James Cadotte: 4 1/2 hours and still haven't seen a doctor. If I had had something serious, I'd be dead in the waiting room. The nurses have been great, but that's about it.

Jonathan Brackett: They are more worried about making money than saving lives, typical corporate money hungry companies.

Isabella Ward: Unless you’re literally dying DO NOT GO HERE!!!!!! My mother and law and I have been waiting for almost 6 hours and they haven’t done anything to make her feel better, I thought having gallbladder issues was a big deal but I guess not to the staff of Cox south, what amazing and competent Doctors/Staff.

melanie rodriguez: This is the absolute worst hospital I’ve ever been to. For somebody who has history of cardiac problems and to wait 3 hours for an ekg to even be ordered is absolutely ridiculous. I read that mercys hospital is much better when it comes to cardiac problems so if you’re having any problems and believe something may be wrong don’t put your faith in this hospital and just head straight to mercy.

Robby Stark: Just don't. Have been here for well over 10 hours. They have done blood work, urine test, and a ct scan. Haven't seen a nurse in over 3 hours. Every time we have asked for one it's the same thing "we'll let your nurse know" good things not a heart attack. Someone would have died. Save your loved ones. Go somewhere else.

Angela H: This place is not busy!! Been here 2 1/2 hours. They have only taken back 2 patients. The front desk area at one time had 5 employees out there socializing. Not once has anyone asked or checked on my fathers well-being. I suppose we come to the ER for fun and kicks. They don’t seem to care how you are feeling. I understand non emergency and emergencies. This is BS! I’ve been very observant. Those beds aren’t full back there.

Deanna Moskalenko: It is clean but the service is horabel. My little 2 year old brother had a fever of 103.7 and thy kept us waiting for 6 hours. My brother was throwing up and looked tired. We asked them what is taking so long but thy just ignored us.

Larry Colwell: Transported there from Joplin with torn spleen and broken ribs. They put me in a room w elderly man with dementia who was disoriented and loud vocallly to the point of keeping me awake. After some time at 2:20 I requested a new room. After several complaints I was moved at at 9:20. Between 2:20 and 9:30 NONE of my meds were issued

Tra Jones: I was kidnapped, tortured, and drugged, by Michael Tipsord, Mercy Hospital, and criminals paid by Michael Tipsord for a month and a week in a building rented by Michael Tipsord. Mercy hospital has refused to help me and because of it I have been tortured without my adhd & anxiety medicine for years. Ever since I stopped receiving care at Mercy Crestwood in St. Louis my experience with Mercy has almost cost me my life. All of it was recorded and Mercy allowed Michael Tipsord to put hidden cameras in the doctors offices so he could watch my appointments. They also gave him access to the hospitals cameras.

Sydney Routh: Dismisses patients without listening as to why they are being seen, rude nurses, bad staff and bad attitudes. Will never be a Mercy patient ever again. This whole hospital and its clinics are lawsuits in the making. Don’t waste your time, especially if you’re disabled like me. Absolutely horrendous treatment by staff/nurses. Doctors are rude too. Definitely a big no.

Brenda Wilcox: ER waiting room is terrible!! My 80 yr old step dad has been in the waiting room for over 24 hours now because they say they have no rooms available, according to one of the staff the reason no rooms are available is because they don’t have enough staff. One of the nurses was even passing out a pamphlet and telling people to call that number and complain because they are sick of being short staffed too. My step dad was sent by his VA Dr after seeing his results of an EKG, Dr said go straight to ER. I guess Mercy doesn’t think their patients are really sick or don’t care about how long they have to wait as long as they save money by not having enough staff… It’s a sad world when health of a person isn’t priority in a hospital.Edited to add someone did reach out to me, but only asked if they could have the patients number to speak with them, which I did give but they never called them. I think their comment on review was just for show. The sisters would be ashamed of this place now.

Leslie Hardy (Shorty): This place is deplorable. Waited seven hours before even getting into a room then another hour before being seen. The hospital was absolutely disgusting as far as cleanliness. The smell, mixed with the stained carpets and blood splatters and grime on the floor was enough to make my stomach turn. I felt terrible for the kids that were working there it was so understaffed and no one seemed to know what they were doing. I will never ever ever return here and I don't recommend anybody else take their loved ones here either.

Garett Gutierrez: Worst ER experience of my life this is the 3rd time I have had to go to Mercy ER and every time has been worse then the last..Wait times are extremely long, the staff are clueless .. I have waited to make a comment in hopes I just had some bad luck but it the hospital.. I would say borderline malpractice having wait times in excess of 12 hours ...

Bob Miller: Mercy thanks for everything. I have been suffering leg and foot pain for ten and a 4 hour procedure today and I'm now pain free.Thank you and a job well done.

Heather Ruble: I'm not a fan anymore I used to only go there but it's lost so much in humanity and kindness however with that being said I took my grandson there lastnight he's 3 months old and we got the best dr in that place and we just adore her she is very kind genuine and puts patient first very attentive I could go on and on thank you dr Sampson for being you you've seen both my grandsons and for a yr now you've been the same fun loving caring dr who is just awesome we adore you

Myron L. “Mr. T” Boyd: Love it and they take very good care of myself

Lisa Mosher: Mercy has the worst ER. It is very poorly ran. And if you need an ER try Cox they may be better ran I had had been living in the bathroom for several days. I called my Dr. The said go to urgent care. Urgent care said cause I was so weak go to the ER. ER is so broken. You don't care how bad someone is you leave them sitting out there for more then 12 hours. You have diabetic people coming in who can be sitting there like that. My daughter lives in WV. There are two hospital close by. If they are busy they will tell people to go to urgent care. It helps free up the ER you just tell people you don't no how long it will be so they can make a decision. .people need to have some choice in there health care and you don't give them tose choices. There are a lot of people waisting the ER time who could go to urgent care.have you though about putting an urgent care in the hospital that would be open 24hours I will never go to mercy ER again. I can't have my time waist sitting there when I could better spend it in my Owen bed dying

Kristen O'Hara: *****Please note the abundance of negative reviews below. I got tired of scrolling and liking them, there are so many. Also, note the pat PR response. It is a public CYA. They do nothing to help you. The client concern hotline is a young girl trained to repeat answers word for word. One review is correct. There ARE good people in the system. I was privileged to talk to a few. They are the exception in a weak and incompetent overall system. Perhaps this place can handle “urgent care” matters??? Common cold, splinters, uncomplicated cases like strep, easily cured with a simple test and an antibiotic. I wouldn’t recommend seeking support for anything more severe.*Completely agree with the “if I could give it a zero” review. I am a mental health counselor. My mother was in the middle of a psychotic episode with violent behaviors and dangerous accusations. Dr. Recommended no release. However a charge nurse on duty, in the middle of a 96 hour involuntary hold due to mental unwellness, physical assault and threats of violence, decided she was safe to release. AMA. Of course, since it is big business health industry, I am getting a complete run around. And they can claim Hippa privacy since my mother now hates me for checking her in and would NEVER sign a release. I was rudely hung up on, transferred to endless dead end PC PR, and have no answers as the who released my mother and why. It is blatant negligence. Do NOT count on this hospital as a resource for mental health support. They are either uneducated, under resourced, or they just don’t care. But don’t worry. They have “the system” behind them, so I will just suffer their ineptness with no actions, because I am just “one annoying voice” to disregard and silence.

Jamie Holford: I told the staff at mercy I have a guardian, they told me I had to wear these green scrubs. They also took my belongings I took to keep me busy away, even all my clothing. I felt I was treated like a psyche patient. I will not be going there again.

Nancy Ketron: As of today, May 17, 2023 I STILL HAVE HAD NO ONE CONTACT ME FROM THE HOSPITAL! After my review below my mother had a heart attack, blood clots in both lungs and one leg! I bet this could have been avoided if she had seen a do for an December!!!Went to Mercy ER with my mom (a stroke patient) by ambulance yesterday. Waited over 11 hours, never saw a Dr., never got any tests results and we left because we get tired of being lied to. The nuns are crying about how terrible and money grubbing this hospital has become. 😰😰😰Was contacted by Mercy that they would contact me as of today January 26 - NO CONTACT!!!!

Laura Jane DeHart: Mercy ER was a terrible experience. I have always had such high standards for Mercy. That is not the case with the ER department at this time. I am not saying it is their fault, from what I understand the hospital side does not discharge on the weekends which makes the ER department backup on Saturday and Sunday. Please have whoever is running the place put a small team together so that there can be discharges at ALL times and hopefully things will run faster and smoother for the patients and the staff.

Susie Shippy: Honestly as sick as I was I feel it was about the best they could give me.

Belynda Scott: My son Chris was in there for 6 weeks and lost a leg. He got shotty care and at a little over 7 weeks he passed away because of discontinued IV medicines. I won't ever use Mercy again

BD Skeleton: Almost unbelievable how bad it was I am basically traumatized from it my experience was bad 😞Too bad they don't know how to do their job not a safe environment!! 😔

Burst Out Beys: Yes we are never coming back to this hospital the simple fact is they play games they are very evil they don't care about the patience in the reality is that the doctor are the sick one. the nurses will play with my pain medicine after surgery knowing that I have more surgeries to come in the crazy thing is my discharge twice was not good and safe so basically what I'm trying to say is very poor healthIt's sad but turn 😔

Karen Ramirez: do better abby

Jacqueline Wasson: I have been a patient at Mercy in Cassville, Mo., Aurora, Mo., and Carthage, Mo., with no issues. But today we brought my 82 yr old Aunt to the Oral Surgeon in Springfield, Mo., because her Dentist said that she needed to be seen immediately. We saw the Oral surgeon & he said the same thing as the Dentist they suspect cancer in her jaws. We were instructed that we need to take her to Mercy ER in Springfield immediately, I said "Good, I like Mercy. We arrived at 4 pm tonight and now at 11:40 pm she is still waiting to see a Dr.!!! People puking in cups everywhere & waiting in almost Diabetic comas!! I would not bring my dog here! This is terrible.

Ash Heaston: So just got here ten min. ago. I made sure phone was charged and brought a blanket because hospitals are always freezing and the last time I went to a cox hospital (south) I had been there five hours. It was horrible. Cox north was fast. No waiting room. Straight to a bed. Doctor came in after being in the room immediately. Every one was super kind! Thanks guys.

Anne: When I took my mother there the ER was very dirty people throwing up all over. Plus my mom had a broken hip and they didn't even catch it on X-rays. Had to go there for the x-ray because it was the soonest to get her the x ray . Right had to do it all over and said wouldn't go there ever again.

Sarah Perrette: Horrified at the series of events that's happened at cox the last few days. 😭💔*Edit*I changed my review because I didn't understand what was going on with my loved one. Im learning more everyday....most of the nurses here have been very kind, informative and compassionate.

Gannen Garoutte: Staff is hateful, bed had puke or something on it when they brought me into the room. Super rude don't bring your family there waste your time go to mercy

Shalala Davis: Came in for pain and couldn’t sit or anything. Told to go home and call the doc tomorrow to get a MRI. They know it’ll be WEEKS before I get that done and they don’t care. I can’t drive due to pain but let’s make sure I can’t get my scripts by making me drive. I’m sure this just cost me $2000 and I could have stayed home over it. Also didn’t get my work note. Sure that will be another $100

Laura Schilling: I was seen at the ER last night for abdomen pain. From the moment I walked in to the time I left, the staff was courteous and the nurse I had went above and beyond. This was my first time there & seeing all the security guards right when you walk in had me concerned initially but after being in there for more 10 minutes, you can see why there’s security. Overall, I would come back to the ER if I needed to be seen after hours like last night.

David Asher: I went from mercy to cox when cox ran a ct scan my spotted lungs were no longer spotted and they failed to treat the massive lung infection i went in for what a sad joke they made bank i still got pneumonia.

Bobby Pastor: One star is way to good for all hospitals in springfield. They need to revamp the medical system for quick and efficient service. Not a 6 hour tour. This is the reason we pay for high medical insurance and can't afford to go to the hospital I think we all need to demand the action to be taken for better service than what we are getting

Patience Nelson: You guys in the waiting room before I went in the psych ward stole my nine diamond ring band I'm still very unhappy that it is gone and am debating on a sue

Allan Kiser: I have had so many family members with awful experiences. Quite frankly, I hope this place gets wrecked by a natural disaster as this would be the best thing for the community.This place kills people.

K. Lavin: They have some real HUGE issues with scheduling. I am on week 3 of calling to get a CT Scheduled. Dr orders and Ins. auth. are there. I have been hung up on, passed to radiology just to be sent back to centralized scheduling where I sit on hold for about 6 min, then get a mailbox to leave a message. I never get a returned call for scheduling.

Brian Clark: This place is a joke. they didn't check my heart or lungs or nothing while I'm sitting here barely able to breath. Been here for over 3 hours so far. They don't care if u die!!!! At least do proper testing before putting someone back to the waiting room

Megan Goins: Once they get you in a room and they make you wait an hour or more before the doctor comes in. When you’re just here for a simple check up. Past month I come in once a week and every time they make me wait an hour or more before I’m seen

Jacob Fletcher: The front desk staff was very nice and helped me with everything I needed to do in order to find the right place. However when I went back to get my physical and drug test they would not let my wife back there although right before that a patients wife was let back there with him. I did not appreciate that I felt like I was lower then anyone else and my wife was not happy either.

Eric Weiskopf: Morgan on third floor went over and above to help a family member

Phillip Barron: This place won't even answer the phone. All I need is a refill on my prescription.

Michael “Steven” Henricks: Cox Health can never answer the phone and then when they do answer the phone you get some lady that's absolutely hateful to you when you just trying to explain what's going on doctors will never call in refills either they'll promise to say that they're going to have all your refills taken care of but then you go a week and a half without your pills worth hospital ever

john casey: If I could leave a negative review I would. My son has had many ear infections and finally got referred to ear nose a throat on the 9th of Aug. We were told to wait for a phone call we did but after a week we tried leaving messages talking to the doctors nothing. Then I call again today (sep6) and find out nothing has been done and he has no appointment. My son is sick again thanks to his doctor for letting this slip by and also this department too. Now I’m being milked again for more money I don’t have going further into debt. Thanks Cox for taking more money and putting my son through more pain. Now he has to wait til the 21st of Sep.

Jaymie Condren: No wait at all compared to mercy 11 hour wait.

Joanna Stoltzfus: The billing department is extremely difficult to work with....to put it mildly.

Kyle Tomc: My pregnant wife and I have been waiting for a strep test in the waiting room for 4 hours. She is shivering in pain, we are worried about the baby, and we cannot get anyone to help. I don’t blame the people on the floor, the administration NEEDS to understand how short staffed they are on a regular Tuesday evening. We will not be using this urgent care again.

Megan Imhof: 0 starsDO NOT GO TO THE ADULT URGENT CARE HERE. While staff seems friendly they do not listen or care about their patients. I went in on Monday to be treated. On top of the antibiotics they prescribed, I mentioned I could use specific OTC product. The Dr told me to go ahead and take it. Throughout the week my symptoms got WORSE (not better) enough that I was dumb enough to return to these people on Friday. The SAME doctor informed me that the OTC medicine she encouraged me to take 4 days before would make things worse, not better and that she’d prescribe me something else (this all would have been nice to know on Monday). So I’m in 10x more pain than I was.The nursing staff is also very rude here and will talk down to you. Horrible horrible experience.

Karina Smeltz (M): My boyfriend Alec came here today and said Doctor Scott Dooley was great and was very kind and caring! He cared about my health and answered all my questions !

Jonathan Hammerschmidt: Nothing “Urgent” about it. Waited for two hours only to never be seen, and they asked me to sign an AMA even though no medical advice was given.Also, for another visit when they did actually see me they billed it as an $8700 ER visit. Go to an actual “urgent care” if you need to be seen and not charged an obscene amount.Edit: since this review they have renamed it “Urgent Care Plus”, probably to avoid a lawsuit from all of the people that they misled into believing this was just an “urgent care” facility.Only go here if you absolutely must, otherwise just go to the ER.

Mary Antonniette Policher: Had some bad flu, went to urgent care at 9pm, finished at 3am. Few of their staffs said I had to wait another hour (until 4am) for the xray and there's no option to view results online. Then one of the staff said there is, then when I signed the paper to leave early so I can just go check the results online, the staff who made me sign had no idea about it. Every time someone comes in and out of the door, you wait 30+ mins for someone to come back and continue the process. It's so inefficient. I spent almost 6 hrs there and 5.5hr is just purely waiting. People pop in and out with long intervals. Worst experience especially when you're already sick. Never again.

Mahala Jennings: The RN was great, as well as the night time xray tech. NP Crystal was very cold, unfriendly, and dismissive. Literally go anywhere else. Even a veterinarian would be better.

Halie Schultz: If there was a 0 star rating that's exactly what they would get. My son was seen two days in a row and the first day he got a splint put on his arm/wrist and he had an allergic reaction to it so we took him back and they took it off and we brought a brace with us that fit him because the ones they tried on yesterday didn't fit him properly and now today apparently those aren't even used for this type of injury but the only reason it wasn't used the first time was due to it not fitting him right. This dr today Diana Roe didn't do one thing for him wouldn't even acknowledge his allergic reaction or that the fiberglass splint they put him in caused it. She didn't even look at him instead she just told me that he's gonna be evaluated from sports medicine so the sling will be the only option today. Mind you he's not suppose to be able to move his wrist freely and in the sling he can. He's literally 3 years old! This place is a joke! I will be contacting others to make a complaint as well! This is uncalled for and if his injury gets worse because of them this momma will not be happy!

Shayne Walker: We have currently been sitting in the waiting room for two hours. There were about 5 other patients when we got here. They are seeing about one person every half hour. There are three nurses sitting and gossping at the counter. Best case scenario we have another hour before we are being seen. We came in because one of us has heavy bleeding.

Felix Cat: Worst care I have ever seen was here for two hours!!! And the service was trash had an appointment for 3 pm with medical ride had to stay over night because there was no doctor..... Mercy is the way to go if u don't want to die ..... Told them five time I had to be outta of here by five ..... Was not able to make it home

Kayla: Had a terrible experience here at the Pediatric Urgent care, had an incident with my 8 month and wanted to make sure he was okay. The whole vibe there was terrible, felt very judged and was being treated like I didn’t know how to take care of my son. A day later CPS showed up, who I have no doubt was called by the doctor/NP he was seen by. They were trying to say he was immobile (like as if he’s far behind not meeting his goals and I don’t take care of him) like we were there for a reason and of course he wasn’t able to move as much because he was sore and I made that very clear that he wasn’t acting like himself and is usually super active. The CPS person was even confused why they were even sent, so for the doctor or nurse who filed the report just know my son is VERY well taken care of and has a CRIB and EVERYTHING he needs with TWO parents who take care of him & love him very much.You’d think the place would have people who are passionate about their jobs while working with kids but this urgent care didn’t feel like that one bit, I will not be returning here to this urgent care ever again for my son.On the other hand the ED was amazing to my son once we got transferred to get X-rays done, we loved his nurse & all the girls who helped! They were all super sweet and the doctor we seen that day was super reassuring and awesome. He understood what we were going through, we didn’t feel judged one bit.

Nicholas Osborn: This place is awesome. Sometimes wait times can be a little long especially depending on time of day but that is the current state of all emergency based healthcare especially in times of high Illness (flu/rsv/etc). The staff really hustle and they really are quite efficient considering the sheer volume they handle on a daily basis. Thanks to Dr Winston for making my trip a speedy one.

D Dave: The staff courtesy is the only thing getting them 3 stars. Multiple days of coughing and fatigue, and even when I mentioned I had coughed up blood, no offer of even doing chest radiographs. When my respiratory panel came back negative, I was offered antibiotics, without even a sputum culture or any other diagnostics to get to the bottom of the issue, and to continue doing the ibuprofen, Tylenol, and mucinex I was already taking on my own. As both myself and my husband work in the medical field, I was very underwhelmed.

Kristi: Although my wait time was very long (6 hours from walking in the door until discharge), the doctor I saw was excellent. He was caring and compassionate and took the time to hear what I had to say and he truly wanted to help, explaining his recommendations thoroughly. Truly an answer to prayers that I would see someone who cared! Thank you Dr. Pharris.

Daniel Funk: This is the worst place to go for any clinic need's. I went for an eye injury pretty big deal causing lots of pain. They told me would be right with me. Two hour's later i started to get a little impatient only to be told it would be another five hour wait that people where sicker than me. Well of course i came with an eye injury im not sick. Looked around there was maybe five people total waiting when they said they had 11. I asked if i could go home and them call me they said no. After i left i find out you can save a spot online from home hmm how funny. The staff working there tonight dec 1 to dec 2 night shift has no clue about the save a spot or doing any of that or how to guide people to do it. They will lie seat you down and make you wait hours my wait was seven hours total for an eye injury needs cleaned out still. I have to wait over night till another clinic open's no reason to sleep outaide in mycar when i can sleep at home and wake up and go to clinic who will actually help me!. I will be contacting hr or any other higher up's i can tomorrow about this seven hour wait or longer. Pretty much saying when there is no one else sicker than me they would see me.

Lilli Parrow: I’ve only taken my son here twice in 12 years. Both times, I wish I wouldn’t had wasted the gas. When he was only 11 months old, I felt the NP practically forced a flu vaccine on him, when he was already very sick. His PCP wasn’t even thru Cox. In hindsight, I should’ve stuck to my instincts. Came there to get help for a sick baby, ended up having an adverse reaction to the vaccine and made him much worse. Today, was Thanksgiving, and being a nurse myself I do thank all healthcare workers and staff that give up their holidays to serve others. But it was PACKED, all very sick kids. Before I checked my son in, I informed the lady at the front desk he was having chest pain and needed access to the cardiac equipment, so I asked her if I needed to go to the ER. She assured me that we did not. We tried to find a place to sit and the only place open had dirty, used basins full of emesis and trash everywhere. I went ahead and cleaned up that mess, before my son almost went unconscious. I asked for some further assistance, received none, but she wanted me to wait to get him help, elsewhere, to sign paperwork. I understand that’s her job. Maybe she’s not allowed to leave her seat to clean up throw up from the previous patients or maybe she was unaware. She appeared to be very complacent and annoyed about having to be there, at all. I know if we’d had waited on their time, my son would’ve felt too horrible to stay. It would’ve been AT LEAST a 5 hour wait so that he could just lay down. Thank God, for good ol’ Cox North.

Neka Parker: Very Unprofessional Establishment, On 11/20/22 Went in For a SevereEar infection, + Q-tip Broke off in my ear. Ive had Cronic ear infections over (past 6 Months) They was Unable to Get it with Tweezers (didn't even try) Said we definitely see it , and it was to far in my ear OK. So proceeded to Flush it out w the Saline Solution did not come out. Took a culture, was suspose to get referred to a ENT after culture Results came back, waiting DAY 3 with a Staff infection ON-GOING in my ear Still have not gotten a referral. Called Multiple times, talked to a Nurse Named Julie- said oh use the drops it will go just around the q-tip. I'm Not a Nurse but Absolutely NOT! I'm Really at a loss for words, just baffled they would say that..I Spoke to a ENT 5 Star Rating on 11/21/22 Who Said it was VERY Concerning that they would put the water/Saline in my ear with the cotton bud Stuck that Cotton Expands.+with infection Said Call right now and get the Referral it's a Medical Emergency and Needs Attention to Remove before it turns into something Bad. They said they could take me ASAP on 11/21/22 Still NO Referral on DAY 3! I Still Have It Stuck in My Ear and Solution made it worse! Will be Reporting to STATE BOARD, and Escalate this issue to the Fullest. Not how any patient should be treated. Dr. I Seen was Dr. Phillip Kelchen. I will be Disputing this Visit too! Hence the Terrible Star Rateings

Maya Weitz: Don't bring your kiddo here if you don't want to wait 3 hours to be seen. I used Save my Spot and still waited 2 hours in the waiting room. When my child and I were finally brought back to a room, we waited another hour to even be seen by a physician. It's a waste of your time. Don't come here unless you have no other option.

Talor Lafferty: Worst walk-in clinic experience ever!! I do not recommend this place to anyone! Dr had the worst bedside manor ever!! Lauren Grover left my urine in the bathroom unlabeled and I had to track down a different nurse to put a label on it to be tested. Who ever the MD was diagnosed me with a pulled muscle after having flu symptoms all weekend!

katlcol: I am from Oklahoma and I had a medical emergency, from breaking my arm, ambulance and I was brought to Cox Health South. From the ambulance to the er and being admitted and surgery and being discharged, I received excellent care. They treated me like I was important! The care, the love, the understanding and prayers pulled me through this traumatic time. Thank you Cox Health Hospital. 💘 ❤

Eric Weiskopf: Quick handling at front desk, triage, x-ray and time with Nurse Practitioner.