Best Ups Saint Louis Near Me

DeVona Lenard: I just walked out of this store & I had to write a review. I don’t come here often mostly for Amazon returns, but this store has the best customer service in the city. The line was out the door but that goes to show how good the are & it took less than 5 minutes to get in & out.

May Lin: The staff at this UPS store are friendly and efficient nine times out of 10. If there's a line, the staff will usually try to address those in the back of the line to let them know that they'll be helped shortly.

Tendo Nalyaali: Bri is an incredible employee. I had two other people/ kids honestly who were supposed to help me first and they were just really rude and immature and then there was Bri. Please please please give Bri a raise and recognition, when I come back if she’s not helping, I’m not doing business because honestly she’s been the only adult there capable of solid business.

Thomas Christensen: Staff was very friendly today

Chris Wilfong: Called to verify someone was going to be there that could notarize a document. 3 times I went and there was no one there that could do it, even after I was told each time that someone would be there to do it.

Roshanda Green: Very friendly I would recommend this store to family & friends

Ashley T: Worst UPS experience ever. After the representative told me that my package would be taped and shipped off, it was stolen and never scanned again or received by the recipient. It should’ve been sent off the same day. Filing a claim has been such a hassles as UPS has given me the runaround about my package. Will never go here again.

Tanya Parker: Love this place. The staff are a joy to work with and are very helpful and knowledgeable.

Jorge Hill: I used this UPS Store to send a pair of glasses to my optometrist, they were received badly damaged, requested a claim to be filed with nothing processed more than two weeks after the request. A month later, I went to the store requesting a credit for the shipping charge and was told that it was not possible. And the claim still "needs to be pushed through ".

yaya hey: I must show my respect to those hard working UPS staff,I mailed a mail on Dec 15 to Denver,and the return mail happened to meet the “bomb cyclone” and Christmas holiday,I was expecting getting this rush mail after Christmas holidays since the tracking system showed delay possible,but unexpectedly,I received the return mail on Christmas Eve noon,thank you the whole UPS team being so helpful,the return mail was delivered couple of days before the estimated date,No words can express my gratitude,thank you UPS!

Lauren Stone: I always have a great experience here. So easy to ship stuff and staff is always helpfuland friendly!

Kelly Bartelson: Best customer service, so much energy and enthusiasm in this store, every franchise should be this good!!!

Meghan Rice: Great customer service!

A M: This ups store is SO much better than any other location in St. Louis! They have streamlined the process and I will only go here from now on!

Anthony Kain: The ladies here are always FAST and professional!

Enoker Bell: Very rude want do curbside services for the handicap if the person can't walk how do ya'll expect them to bring the package in without a handicap ramp..smh only in the urban neighborhood

Wall: Rude over the phone to see if mail can be shipped their

Laura MacCaskey: Favorite UPS location for returning Amazon junk

Stephen Cox: They’re always super helpful and friendly. Unfortunately, no Notary any longer. You’ll have to go to a public library for that.

Dron: I went to this location yesterday for my Amazon return on a television. The two women that were working the register were rude and nasty. This is my first time doing a return on something like this, so I really didn't know the basis. Instead of them telling me AT FIRST that I needed to cancel the first pickup from home(I missed the pickup), they coldly told me that they can't do anything about my return. So me and my mother called Amazon. My mom was with me. They gave us the shipping bar code and everything was taken care of. The attitudes of these women were horrible. Although one lady did offer to help us but by that time Amazon picked up the phone and helped. Although this store is closer to my home, I would never do business with this location again.

Maganizo Kapita: Wonderful

Giana Jean: VERY POOR CUSTOMER SERVICE THE LADY IN FRONT IS JUST RUDE AND NOT HELPFUL AT ALL

Ieshhh Will: Love Ups!!!!

Brad Beggs: Easy access on first floor of building. Pickup til 630 Monday through Friday. No weekend service.

Jim Smith: Typical

Jessica Jones: Like others, I had significant problems trying to use this location. 1. Tried to charge me $5 for a package I had redirected there via MyChoice. That is NOT a thing. Dropped the claim when I called them out on it. 2. Tried to give me someone else's package with same last name, claiming the sender had misspelled my name. Not secure, predatory, do not use!!!

Clinton Hunter: This store is unprofessional. The charge to send Amazon packages back, Amazon pays for some returns. The charge for tape too. None of the other UPS stores charge for tape. I will not be back there.

Loni Hutton: Good service. There is never a long wait. Everyone is always polite.

Brian Huntspon: Owner complained that I should pay to have pkg's delivered there. I stated that was UPS's policy. On next visit told me I didn't have any pkg's and my notifications were erroneous, until I pointed out one of my pkg's on the shelf. Changing my "UPS MY CHOICE" preferences asap and no longer patronizing. CONSUMER BEWARE!

Base Less: Long time and loyal customer. I got my first box when the store was at Clock Tower as a Mailbox, Etc. They moved to their New Halls Ferry location, and I stayed with them, even with a change of management, I still get great and friendly service there. For those who cannot or do not want to receive packages at their residence, I highly recommend getting a UPS Store private mailbox. One stop, and I get everything at once.

Alysia Brown: Horrible customer service. Was left outside in the cold while worker stayed on phone. Store hours state opened at 8:30am. Was there st 8:45 am and still would not open the door. I will not be returning. I deserve to be treated better.

Holly LeCompte: Poorly managed, awful customer service. I recommend scheduling a pick up or going to a different location with an owner that cares.

Yvette Blassingame: I had a return and needed to print label the foreign lady counter person had a very nasty attitude when asking about their email that's why I hate going to Some businesses in the neighborhood she was No help at all, but finally I asked Alexia for help and she was very helpful thank you Alexia

Mikayla James: This ups is the most UNPROFESSIONAL store I have ever dealt with. The young chick Lexi, rude, unhelpful, talked down about me and other customers while I’m assuming she thought she had me on hold/mute. Basic customer service skills are needed here.

Kae Siempre: I absolutely HATE going to this ups. My stuff is frequently lost or late and the girls that work there are rude and helpless. I guess I will have to make the drive to a further one.

Belinda m: I will Never use UPS for any shipping ever again...I have been trying to resolve a lost envelope that contained some very personal items since September 2021...My package still has not been located, nor have I received any call or updates from the company..There is no real phone number to speak to anyone..going through online portal after portal..robocall after robocall is exhausting...when all i need is for someone to file a claim to help locate my item...I have never felt so abandoned by a company that I trusted and paid for service that is definitely less than standard.. I will never use ups as I am completely disappointed in the level of service I received.!

Sade Garner: The Indian women was very rude & told me not to return to the store if I wasn't vaccinated . Even though I was wearing a mask

Israelite Israel: Horrible services just disrespectful she says they are the owners so we do what we want they are charging customer after they have a mail box. they don't want anything that's 50 pounds because they say they can't lift it and threatened to send personal item back without no notice to customers then she says I wantcall no customers regarding your packages unprofessional someone need to report them to the better business bureau

Anthony Tate: Best in the world for dropping off returns

Sharron Parchmon: This store is unorganized and has VERY POOR customer service. They lost my package and stated that I waited too late to come get it. I came the day my packaged was delivered and was told to come back because they didn’t see it. It’s been a week and my package has yet to be found.

Sydney Smith: The Asian woman working up front has horrible customer service. I will be filing a complaint. The way she treated us was horrible. She refused to sell us a box and told us that our package wasn’t going to be shipped even if we purchased a box at another location. She lied and said that only the earth city location does the returns. This is a blatant lie. She simply didn’t want to do the work. I’ve never been treated so disrespectfully by an employee and if she was in another neighborhood dealing with a different clientele her attitude would be totally different.

Darnell Lasley: Always fast!

Richard Clark: Thw little Indian couple was extremely rude!!!!

Bill A: Poor serviceOver charge for basic services.Will never come back, want to give negative 5 stars!

Joe Brown: Very unfriendly. I had an Amazon return that was in the shipping box that just needed to be taped shut. This UPS store wanted to charge me to package the box. It only needed a strip of tape… I much prefer using kohl’s for my Amazon returns. I won’t be coming back to this location. It really gives a bad impression for the UPS and Amazon brands.

John Williams: Just find.

morgan brewster: Such a great UPS store! Sherry went above and beyond to right my mistake sending back Amazon packages. I highly recommend this store! Thanks for a great experience!

Terry elmo: Nice store,got waited fast and courteous. The notary,Miss Kamp was excellent in helping us notarize a bunch of documents.

David Johnson: I showed up on Saturday, March 11th between 2:55 and 3 pm to find the door locked despite it not being 3 pm and there were 3 people at the front counter just looking at me, while standing and doing nothing. After a good minute of me looking back at them and tapping my wrist, i pulled out my phone, preparing to call ups customer support and only then did one of them finally come to the door, ask if my package had a label already and (thankfully i had an amazon qr code) and he then reluctantly took the return. Im guessing if I had had no label, I would have been turned away. I try not to show up that close to closing time unless i have to, but life happens sometimes and this package was urgent. I can understand not wanting to serve someone in a restaurant that's about to close with the extra cleanup involved, but in this case, I already had a qr code, but even if I hadn't, i work in a warehouse and I use ups shipping software daily. Its not that hard to take an extra minute to enter an already packed box into the system. I gave 2 stars instead of 1 because the employee did take my package instead of turning me away. Question to the owner: Is it standard procedure to lock your doors 5 minutes before close with 3 employees just standing at the counter and staring at customers needing to drop off last minute?Update, reply to owner: To owner, if the locks are automatic, then your clocks are off by a few minutes. My phone read 257 pm when i was about to call customer support. So either your clocks are off, or the tmobile towers are off. In any case, Im not a fan of being treated like I am doing something wrong when i show up during business hours. And I know when I am being called a liar like I am pretty sure you just did. But dont worry. I wont show up so close to close again, and it wont be at your store. Ill go to Gravois. And FYI, I had planned to come earlier, but I got held up by something. I am downgrading to 1 star.

Jana Shepard: I've made a few Amazon returns here, and they have always been friendly and efficient.

Sam: I own and run a business and frequently come to drop off packages. It is always quick, easy, and friendly service. I don't ship with anyone else.

Phoenix Vending Systems: Staff is very friendly and knowledgeable. Never encounter issues at this location.

Jay Kurtz: Great location, polite and friendly staff, plenty of counter help to move customers through timely.

Sam Kadera: I went to return an Amazon Package, I put everything in the box and did not tape it. I was unaware, but I saw a sign that said I could pay $1 for it to be packed. I was unaware because at Kohls it doesnt need to be taped. ANYWAYS.. The lady at the register very rudely said oh do you see that, pointing at "customer packed", do you see that right there, nope its right there it says customer packed. I was unaware to tape it prior but the lady was very rude to me in front of everyone.. I wont be back

Julie Mills: Convenient location and staff are efficient, helpful and friendly.

Celestia Baine: Kal's customer service was incredible! He is a manager at the store, and helped me open a mailbox there for my business. He was incredibly patient with me, even after I changed my mind at one point and made an edit that forced us to start the process over again. I am definitely happy I chose to go with UPS!

Carla Sigmund: Staff is very friendly and helpful. I had to return an Amazon package for the first time and they patiently explained the entire process. Even though they're are closer places I can use the services they provide, I'll drive the extra few miles to go to this one. 😄

Julie: I return a lot of Amazon items here and they are always friendly and fast. I have never had issues with any of my returns.

Brian English: Outstanding customer service from Sean, who helped me with a bulk delivery consisting of several large boxes headed to different destinations. Sean even emailed me a digital copy of my receipt after I lost mine, within 15 minutes of my asking him. I very highly recommend this UPS location to anyone seeking shipping expertise and top-tier customer service!

Caroline Renfro: Not only could I not return my item through amazon, which could have been more Amazon’s issue than UPS; but the man who worked there was super inconsiderate of a mom with a child. My 3 year old was looking at the cards while I tried to figure out why my return would not work and he told me to “please watch her, she is messing up all the cards.” She was looking at one card from the display.

Stephanie Akridge: This place was WAY better when Rick worked here… I came in this morning to return an Amazon purchase and was told they couldn’t send it back because it was unpackaged, which is incorrect. I’ve been to this location multiple times and returned stuff and they package the items themselves. This is the same process at kohls as well. When I told the worker that I’ve done this before, his response was “that isn’t true”. Don’t give this location your business…In response to owner reply,I know that Amazon accepts two types, but the person didn’t even offer to look at the code on my phone. So how would they know what type of return this is? Once I came back home, I reviewed the return instructions and it specifically says “do not box or label your return”

sunkara madhuri: Very good experience. I needed to notarized some documents almost nearing to store closing time. But store manager helped me notarized the documents with out being angry. They were kind and helped me sort out my paper work before taking money and closing the store. With out that my documentation would have been delayed for immigration. Thanks a lot sir.

JLA: Always very friendly staff and helpful at this location!

Eric Deisner: I would like EVERYONE to know that this is the BEST UPS store in St. Louis. Not only are the staff extremely helpful, but they are also very knowledgable. I interacted with a few members of the staff recently. ALL were very courteous and professional. The main employee with whom I interacted was a gentleman named, Rick. Rick helped us to recover some critical items that we had recently left behind on a vacation. The service was beyond excellent. The time it took to successfully retrieve our precious items (kids' favorite pillows!) was fantastic. Rick took care of everything very quickly and provided us with everything we needed to keep updated on the package. We now sleep much more comfortably due directly to Rick and this UPS store. If you're needing UPS, I highly recommend using this particular location! THANK YOU, Rick and evryone up at UPS @ Tesson Ferry Road!

Michaei Fletcher: Good service 👍

Richard Ware: Fast service usually in and out dropping off packages, you just gotta find a parking spot so be prepared to walk.

Sarah Mensio: Convenient

Fonda Dean: It's good to have one close

Terry Weichelt: Took my nephew to pickup a package. No problems.

toinette jones: Small place only 2 working front desk

Melonie Bess: Fast and friendly

Lynne Tisoto: Close to where I was and glady accepted my package.