Best Family Counselor Saint Louis Near Me

Amie Green: I never even got to have my first session because the woman answering the phone is both rude and incompetent. When I first called to make an appointment, it sounded like everything was fine. I asked about the sliding fee scale, which the woman assured me that as a recent college graduate, I would be paying no more than $30 per session. We scheduled my appointment, and I was told that paperwork would be sent to my email.The following week I still had not received an email so I called the office. The same woman answered the phone and said that she remembered talking to me. Then she went on to say that we had never scheduled an appointment due to "insurance issues." I don't even have insurance, so I'm not sure where this excuse came from. I informed her that I clearly had made an appointment as I had the date, time, and therapist's name written down. I asked about the fee once more and explained my financial situation as a recent, unemployed college graduate. The woman had the audacity to ask me how I was going to pay for my $30 fees as she curtly explained that I would be paying $120 per month for counseling sessions once a week. I guess she assumed that I couldn't multiply. I asked about the scheduled appointment we had made together a few days prior and she then informed me that the appointment would need to be rescheduled, despite beginning the call by saying that no appointment had even been scheduled. Finally, I gave up and planned to go to another place that was much more willing to work with me.I assumed that my appointment was cancelled and I would never hear from this place again, but I received an email at 11:30 pm from a therapist the day before my original appointment was scheduled. This person was not the original therapist I was scheduled with nor did she seem to know the time of the appointment as her email states that she "thinks we are scheduled for ____." All in all, there appears to be a lack of professionalism and communication at this place, and for a counseling center focused on mental health, the receptionist was blunt and rude.

Katie Vineyard: Critical:CommunicationI was put on the waiting list for a psychiatrist last August, I've tried to call and email them since the beginning of this month and haven't received a response.