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1. H&M - Jackson County
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· 331 reviews
440 W 47th St, Kansas City, MO 64112, United States
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Marilyn Solsky: This is the second time I have had a bad experience with a return at this store. The first time was several years ago; I had not worn the item, but there was a powder transfer from trying it on and the sales clerk would not accept the item for return. I took it to the Overland Park store and returned it without a problem.Today I had a horrible experience in the store. There were only a few people in the store, but the people ahead of me had a huge order. The clerk, who was new, was doing his absolute best. He deferred a couple of time to his store manager who was only aligning shoes on a shelf; one time he asked her if an employee who was no longer working there could still use her employee discount. The manager came over, engaged the person in conversation, as if she were an old friend, saw that I was waiting and went back to rearranging shoes. The second time she came over I asked if she could help me, but she waited long enough that the kind clerk was finally able to help me. I was incensed by her lack of customer service and after thinking about it, decided I would return the item right then. Because I called her out on her poor customer service she said I had disrespected her, she refused to take back the item and said she would call security. I am not sure she was the one who was disrespected. I admire H and M for trying to recycle clothing, but not enough to tolerate poor customer service or nonresponsive managers.
Tasanee Dumas: will not be coming here & I am a plaza resident.Was talked down by a cashier & manager (associate number:556647) tonight after paying $100 cash.. shopping with my boyfriend.I got some pink shoes for my birthday dinner, we had our dog with us so I had to help my boyfriend with his wallet so I was the main one in this transaction handling money.I gave him the $100 bill with a $38.83 total, he gives me back $21. He then calls the manager to open the drawer and says “wrong change.” , she walks away. (i do not understand why she did not handle the transaction after this point as a retail manager).After she walks away, he tries giving me back $40 and a $1 bill is all I had after he took the $20 from me. I told him, no this is incorrect.My boyfriend steps in, mind you he is deaf so sound is not apparent to him. Tells him he doesnt trust him with the money, please get the manager.The manager steps in and goes “are we yelling?.” I go “no one is yelling.”, her response “please don’t yell at my sales associates.” , mind you- no one was yelling & my boyfriend is deaf holding a dog.I then explain to her what happened, she interrupted me to say “let me talk to my sales associate first.” which then that associate tried to say he gave me the money ($61 which I never got) and then tries to play it like we were trying to get more money when we never got the correct change to begin with.We left with the correct change and a sad place it my heart because I will no longer be shopping here as a plaza resident.I would give 0 stars if I could, this used to be the best place to shop since I was younger. Now it’s gone down hill, need new managers who assist & employees who know how to count accurately + have customer service.
M Metro: Great prices
Alexavier Galicia: A baddie helped me choose a fit, 10/10
Brandon Motley: All of these items were on a designated sale rack, but were not on sale. The company’s “price point strategy” is confidential and can’t be shared with customers. 🧐- unorganized- fitting rooms closed- low customer service
Leslie Pyle: It was a very unpleasant experience. There was no music playing and the associates were slapping hangers loudly on the racks and it was really annoying. Also, the fitting rooms were closed. H&M sizes things weirdly so I have to try things on there.
Dubraska Arias M: Consigues ropa de mediana calidad a bajo costo. Si eres de Venezuela, este es como el tijerazo o graffiti
Joel Nickel: Good clothes! No restroom.
maddi ann: super kind staff and let me try on jeans when they were still closing! not the best selection of clothes for skinny/petite but still good
Drew Sasse: Had exactly the black button up shirt I was looking forReasonably priced and able to get in and out quick and still make it to work on time
Elisha Araiza: The employee, Rasiel did greet me when I came up to the register. The only time he spoke to me, was when an item rang up incorrectly. Nor did he thank me for my purchase. Most rude employee.
Morticia A: Both dressing rooms were closed. Absolutely insane. This is a clothing store. How is anyone supposed to try anything on!
faceless kelly: Lots of beautiful apparel, unfortunately my size wasn't available. Will be back soon.
Kawana Coleman: Cool place
Kass Sjo: Staff unhelpful, selection limited.
Chad Stoos: Another place my daughter drug me to while on vacation. She enjoyed shopping there and found plenty of things to use my credit card for.
carlo clark: Dressing rooms doesn't have anywhere to sit your own clothes. Dressing rooms have more dust than square footage. I felt dirty after leaving the Dressing rooms.LORD forbid you drop anything on the floor.
Jose Vazquez: Not a bad selection. First floor is women's and then there's an upstairs for men, with a small infant section. As big as the store is you'd expect a greater variety. None the less it's a nice place with great valued clothing.
Niki V.: I really need the Country Club Plaza location to get their store hours figured out. Or at least the signage needs to match the store hours online. This is getting very annoying at this point.
Joey Foster: They won’t let you return items. I tried it on, it didn’t fit, I returned it within the 30 day timeframe and they told me it looked worn so they wouldn’t accept it. *I had folded them because I knew I would be returning them. They don’t have changing rooms, so if I can’t try something on in store, and they won’t accept the return, then I don’t know what I’m expected to do. I liked H&M before, but I will have to find another store. Even though I’m sure they don’t care.
Bardiya Molae: Manager is so mean. she said sales tag are not right.Mam it isyour fault. Do your job.
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2. Forever 21 - Jackson County
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· 300 reviews
111 Nichols Rd, Kansas City, MO 64112, United States
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3. Free People - Jackson County
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· 24 reviews
440 Nichols Rd, Kansas City, MO 64112
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Rebecca Baxter: Rude, rude, rude. The 2 girls that were working when we walked in (6/15 @2:30 pm ish) stood behind the counter gossiping and did not approach or speak to my husband nor I once. After I was holding 10 items one finally asked me if I wanted a dressing room.When my husband asked for a size the response he got was, "I guess I can do that"Bc of this we got online in the dressingroom and ordered the items I liked from Bloomingdale's.The only reason I'm giving two stars is: we did buy one tank that I couldn't find online. A new employee; short tan women was working w glasses help us. She was sweet and friendly. If she had helped us in the beginning we would of had a large purchase vs the $38 tank top.
Gabbie Evans: Was at this Free People on a girls trip to Kansas City. There were five of us and we can be a bit much when we’re all together but the staff was absolutely wonderful. Akira was especially helpful and so so kind to us all!
Mariia Hastello: Цікавий одяг.
Bryndi Thompson: Bummed they locked the doors right before 7pm tonight but online it says they’re open until 8pm.
Don Turnbaugh: My wife absolutely loves this store. She loves the windows and the way they’re set up in #fashion.She has quite a bit of their clothes in her walk-in closet. #AlwaysFashionable!!
Lenora Wuattoux: Sensual, feminine, ruffles and pearls.A boutique for confident women.Lovely creations in beige, whites and a few complimentary colors.You will love this place if you are confident or, you are buying for a friend that loves that soft yet sexy some what vintage with a modern touch . Clothes that mk a statement.FREE PEOPLEA LOVELY BOUTIQUEON THE PLAZAHANDICAP FRIENDLY$$$
Caroline Herbig: The front staff talked about politics openly and loudly while I was shopping. I was going to buy quite a few items but decided I will order elsewhere.
G L: Not even acknowledged when walked in the door, and then the worker truly had no idea what she was doing while processing my return and purchase. Please do better.
Regan Wells: My favorite store on the plaza.
Marlo M: Very cute, as well as fashion forward, clothing. However, very cheap material and definitely overpriced.
Aaron Bearce: Rip off stores closed now!
Jackie: Cute!
ET: Small but adorable store. I’ve shopped here for several years but cut way back, presently completely because of the poor quality. The staff are really sweet and helpful. I have purchased a lot of Free People merchandise, but I’ve had some items like dresses and tops end up with really bad pilling, socks pull apart, sweaters literally falling apart and jewelry also falling apart completely, and for the price this should not be happening. Free People doesn’t stand behind their merchandise which was the ultimate downfall for me. Very disappointed. I do miss the wonderful staff.
Dev Kant Kumar: Good store in view of the clothing for men and women or kids
Fonda Perkins: Loved it! Has great pieces and great people!
Barbara Garcia: A little pricey but the employees are very sweet.
Minjia Tang: One of my wife's favorite
Kimberly McDonald: Love this store and NOW that I know I can order online and pick up in the store I love it even more. AFTERPAY also works with Free People. If you havent heard of AFTER PAY check it out Its AMAZING...bout this AMAZING reversible bag....
David Rosazza: One of my wife's favorite brands
Kathryn Schlotzhauer: I was in a rush.I will go back when I have more time.Purchased 2 cute body suits.Live them.Good service,
Marie Gail Stratford: Owned by the company that owns Anthropologie, this is a fun, quirky store to buy cute stuff that you definitely want but probably don't need. Sizes are mostly junior with some misses available. Staff is friendly but not overly outgoing. Probably a good place to shop for younger women and girls, not a great place for the older crowd.
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4. Rainbow Shops - Kansas City
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· 111 reviews
1312 E Meyer Blvd, Kansas City, MO 64131, United States
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Anthony Coleman: Poor
lonnie glenn: YES I WENT CHASING RAINBOWS BUT DID NT FIND ANY INTERESTING SHORT SETS FOR MY GIRL. I STRUCK OUT AT GEN X ALSO. BAD DAY. LONNIE
Kei Kei: Poor customer service.
Zakiyah Allah: Literally stopped checking me out in the middle of my order to RE check out a family cause their child was stealing
Jennise Cox: Awesome wonderful store to shop at.
LISA WEATHERSBY: This store had something for every size women. The staff was polite and the store was clean
Shaundra Collins: Good sell everybody and mom was in there nothing left didn't find anything. Need more selection of shorts and capri pants
Jannetta Durrah: Good customer service
Brenda Warren: Nice
Yvonne Moore: Great fun employees.
Tamara Smith: Everything is on sale. The staff was friendly and helpful.
Lela Conley: They always have a good sale
Kayla Bradford: Love the plus size section
robert smith: Didn't have items marked so had to wait for someone to get pricing
Debra Lora: Nice store nice employee's different sizes ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Derek Dill: They play to much
Paris A: This is my place
Keith Moore: Nice new shop in the EAST coradoor of the mall, "DRC- Deep Rooted Clothing"
Blaise Brooks: I found just what I was looking for. Good service.
IamTiarra B: Amazing
Stephanie Ester: It was very clean
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5. Express - Jackson County
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· 101 reviews
429 Nichols Rd, Kansas City, MO 64112, United States
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Benno Landfair: The people are rude.
fernanda y. sotelo: the worst customer service the manager makes fun of customers do not go there
Judy Sebert: My kind of fashion. Really easy on the eyes and simple to decide.
Seth Scarborough: Decent store, good prices, AMAZING staff!I was coming in for a wedding from out of town and didn't realize that my old suit didn't fit anymore. I walked up to the first employee and said, man I need help. Luke was understanding of my limited time and was an absolute pro. Got a nice fitting suit, decently priced in under 40 mins.Big shout out to Luke again! Someone give that guy a raise!
Kate Porter: I was pleasantly surprised by my recent shopping experience at Express. I do not enjoy shopping and am usually pretty irritable when I have to buy clothes, but Jesse turned my attitude around at check-out. He is absolutely professional, and I appreciated his positive attitude and friendly conversation. Thank you, Jesse!
Yogi: Great shopping
James Goddard: Was good
Lori Quinn (Lqbesty): Loved the selections here
Kimberly Henderson: This store has become my go to for quality professional attire at reasonable prices. I shop in their clearance section and never fail to find classy, contemporary slacks, 👚, and 👗 in my size.I always feel invited and valued. Staff are helpful and accommodating. The deals are extraordinary especially considering the Express 💸 that I earn! I have purchased a $95 dress for $5.25.
Bobbi Sheridan: I came in to Express on a VERY time-limited mission to find a black suit for an event that was happening in two hours. 😬Cameron went above and beyond to make sure that I had everything I needed and made the shopping experience easy and as stress-free as possible. Give this woman a raise! She makes this company 10 times better!
Charles Wells: Not alot of dudes clothes. A little pricy but it's a store on the plaza so what did you expect
Sebat Hadah: Props to the short African American woman and the short bald guy. My fiancée and I showed up mere moments before the store closed and they were not only helpful but patient. No sass no attitude.
Franchise Mr Lawhorn: Okay
Sara Carvajal: Excelente
Stacey Warren: Love the new line.
Hilary Noonan: The people working there are very nice, but the quality of materials is poor. The majority of clothing is made of polyester which will cause us lots of environmental problems down the road.
Aldinton Allie: Very good service! Lots of good options
cristina magallanes: I am an a list for the express card so i shop a lot at express and no one greeted me and when i wanted to try on clothes no one took my items to a fitting room and no one was around to open one for me. I didn’t like the treatment at all when another lady came in with heels on she was greeted and treated differently. I was wearing a casual outfit with tennis shoes and i never imagined my clothes would make a difference. Horrible service
Fatima Fazli: Terrible. Height inventory turnover, worst cunstoer service, never coming back
Aaron Perez: Very good service
Samuel Simpson: Good enough
6. rue21 - Kansas City
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1843 Village West Pkwy Q119, Kansas City, KS 66111, United States
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Leslie Schmitz: Love this store and the employees! Everyone is always so helpful and kind! Love to shop here for my kids!!
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7. H&M - Kansas City
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· 240 reviews
1803 Village West Pkwy m-103, Kansas City, KS 66109, United States
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Felicia: It was just ok. We were not greeted upon arrival
Biadina Medrano: Es muy elegante pero a la ves es family friendly y también tiene mucha variedad de ropa
Justin Hall: Awesome layout
State Of Kansass: Always a wide selection of fashionable clothes at pretty great prices! Staff super helpful.
Michael Schilling: Everyone in Kansas City is so nice, but the employees here are extremely rude. My wife, kids and I came here for a mini vacation and went shopping during our down time. When my wife needed another size dress, the dressing room attendant told us that they don’t do that there and we can get it ourselves. We brushed it off as we thought maybe she was just having a bad day. And then when leaving, holding a pile of things we were going to buy, a different employee told us we needed to walk back down to get the dress that didn’t fit, so they wouldn’t have to. They were so rude and sarcastic for absolutely no reason and, last I checked, h&m isn’t paying us to do their job. Needless to say, we dropped the rest of the pile too and walked out. Terrible customer service. Do better, H&M.
Barbara Krecic: Helpful staff
Mike Marshall: Large, clean store with a variety of male and female clothing options. The staff were helpful and polite. Prices were moderate to inexpensive
Nancy Bunville: Loved it...
Lloyd Shum: Nice hoodies and pants for guys.
Ken Orrison: Decent store. Geared more to young people. Prices not to bad.
Darryl Grant: Great clothes great price
Anne JeanetteX: Clean store, friendly staff, nice clothing.
Latrice Thomas: Nice place friendly service
Brayden Bell: To many h&m,s
Finus Smith: Pricing good selections good.
Chad Stoos: My daughter found plenty of things she liked here, my credit card got a workout. Staff was friendly and helpful.
Elias Jones: Klarna isn't working, and made a big retail No-No by putting more expensive price stickers over less-expensive price stickers so we can see the 7-8 dollar increase in prices. You all should know better.
Pia Jackson: Great clothes and super friendly staff and manager!!
Niecio Prata: Ótimo gostei variedades diversas
Sharon Ortiz: 😍😍😍
Kyng Truth: One of my favorite store I shop at frequently
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8. Forever 21 - Kansas City
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· 134 reviews
1817 Village West Pkwy F101, Kansas City, KS 66111, United States
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Michael Donhauser (Mike van Dee): Thats nice
Taevy M Gillispie: Disappointed is an understatement, you guys had clothes in the colors I wanted but it seemed like half the items in the store were only XS or S. Large and XL should be just as mandatory too.. You lost business because of this. I planned to spend a lot of money at this establishment but the lack of sizes RUDE! We spent over 30 minutes in the store, no employees greeted us & we left disappointed.
Craig D: The store has a large inventory. One good thing was a lot of markdowns , clearance & sale discounts. Some of the items may not have the size you need. Was able to find some good deals. Noticed some items here were nit available at other Forever 21's in different states.
Kimberly A: Nice, clean store with a nice variety of clothing, displayed really well They close too early and they close the dressing rooms 30 minutes before the store closes so you have to get there early. I took off a star for that. Otherwise, top notch.
Mohsen Fatemi: The quality of clothes are good.
Tracy Brown: Great place, great clothes!
Vante Young: Great apparel
Bill Williams: Great
Lori McCarter: Went in to shop, unmasked, was greeted by multiple employees who said nothing. After at least 30 minutes of shopping I was confronted by someone asking me to put on a mask. Wish these stores would understand not everyone CAN wear a mask. How about if someone walks in without one, assume they are exempt!! Stop being a maskhole! Shop over at Buckle, had NO issue there!
Rae: Not for older women in my opinion the younger ladies would do much better there looking for outfits.
Michelle Barnes: I never went into Forever 21...I believe they are closed.i hate these tracking!
Madelyne From Mochi: Google said this location was open. We called the store and there was no voice machine message saying they were closed. A sign on the doors said “we’ll re-open march 30 and it’s may 15 and the doors were locked. Extremely disappointed, this store should have done more to communicate to customers. I won’t be coming back any time soon.
Valerie Durham: They had 60% salenbut not too much of things that people would want.
Julie Lozada: Good service
TERRI DOZIER: Awesome friendly staff- Callie, I love the upmost customer service you provided me with today- you went above and beyond.
Francine Wise: Love this store always find a item that I enjoy
Jennifer Macnicol: I absolutely love this store! I love the sales!! I just got a couple of shirts for $.30 each!
Jacqueline Jones: Store was messy. I couldn't tell who actually worked there and who was a customer
Kayla Williams: Way better selection of clothes than the oak park location. However, they tend to only have small and medium sizes in most of the clothes. Bring out the Large and extra large sizes for the big busted ladies please.
Kei Kei Smith: I'm always able to find unique inexpensive items but of good quality. They also have some amazing sales. They could work on the customer service, not that it's bad, just need to make their presence known.
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9. Rainbow Shops - Kansas City
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· 163 reviews
3120 Prospect Ave, Kansas City, MO 64128, United States
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Stacie Williams: So over crowded with clothes. Barely any room to walk. Over charged on 3 things that had prices on tags.
Jas J: I went here for 1 thing but ended up getting several cause there were so many cute things on clearance!
Julia Spiess: Great prices on clothes AND shoes!!
Brittany Hoxworth: Sweet ladies working here.
K: Reasonably priced. They have all sizes which is nice, from baby to plus. Staff is nice.
Janet Brown: They are always very helpful at Rainbow they have newborn all the way to plus size clothing they even have clothes for boys they have a lot under garments socks shoes accessories there awesome I will be back soon to shop
Michael Ferrin: Got my girlfriend/wife some stuff and I hope that she really likes them too
LaGenia hamilton: The employees are rude
Connie Johnson: Always have like rainbows! clothes material a lil cheap some what ,But the plus sz, styles& prices looks great! So keep it coming and bring one to our capital Topeka..
Tabitha Linzie: Warm and inviting with trendy reasonable prices... I loved it and enjoyed my experience... yes, someone my age can find something for them too...
Jamie Brown: Got what i needed at once
Steven Mason: Great place for my wife to shop. Great product and service
LaToya Mims: Great place to grab something cute to wear
Megg D: Like service kool place find last min items
Stonni Michele: Very poor customer service. There are ppl behind the counters you walk up to the counters they took there eyes and walk away. You don't know who is the worker or the customers.
Maria Garcia: Variety styles of clothes to pick from.
geraldine gates: Great prices on clothes got some nice things for my daughter going back to school and didnt have to break the bank
telicia walton (TEEBABY): My first time at this location, the staff welcome you in, the store was a little tight to move around in.
Jamie Robinson: Nice price
Takiya Powell: Good place
Melody Mccully: Love love love!!! great prices, ladies are awesome and lots to choose from
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10. Express - Kansas City
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· 67 reviews
7120 NW 86th Terrace, Kansas City, MO 64153, United States
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Rachel Pesce: I didn’t realize this store closed at 7. I was shopping last minute before leaving for my vacation tomorrow morning. Aiden was super helpful and told me I could still browse even though they closed. I only took a couple more minutes to find my boyfriend a pair of shorts and didn’t feel pressured at all. Thank you!
Kacper Basinski: The store is always well maintained, and for the most all the employees super polite and helpful. Might need to ensure some of them are involving themselves more... The tall, light skin guy just seems to be standing around and not contributing to work whatsoever. I was eventually helped by another female associate. Aside from incidents like that, pretty great store.
FP A: manager followed us around while we tried to shop over the weekend.. so unprofessional. I couldn’t even focus on what I was trying to look for. Many actual luxury places I can go on the plaza, but chose this since my family lives nearby. Fix it. Do better.
Julisa Martinez: Was greeted immediately as I entered the store, and was thanked when I exited the store on Monday. Great customer service means everything. Found the exact item I needed at a good price thank you girls at express!
W B: I bought a shirt on Friday, when I was getting ready to leave, the shirt ripped off, I left with the shirt in that condition because it was my only option. I went to the store on Sunday, and they couldn’t accept the shirt because I didn’t have the tag… (the girl in the store try to make me exchange that one for a new one, but changed her mind later because the shirt was “stained”, like who cares? if it was already with the threads hanging) I understand the tag part, but you guys also need to take care the quality of your product, I have clothes from cheaper stores, that will last more than that shirt. I lost $50, but you guys will lose 2 clients that were always buying there. Shame on you!
Cassandra Keschinger: Use to be my favorite store. Its majorly gone downhill. Service is terrible! The store looks bad and hard to shop. Guess I will try the plaza or oak park mall.
Rhonda Harlow: Every time I go in there it's great customer service I was returning something they're fast simple they're always willing to help
Linda Williams: They have some really good sales right now and in sizes you just can't find in other stores.
Matthew Current': I want it known i prefer negative 50 starts
Mandy Smith: If you like the smell of the new herb on the market this place is for you. Very over powering - Saturday 4.10.2021 about 330pmCST.
James Roberts: Good service and value
Aqeel Q.: Lovely just went there for a return and it was awesome 👍
Verna “Rosebud” Graham: I love this store, everything in it...
Heather J: Sizes are wierd, must be tall and twiggy. Regardless, the staff is nice and tried as hard as they could, but this woman is just not built for these clothes (5'4", 140lb)
Lawrence Leek: Worst service I've ever encountered! Visiting from Atlanta and coming to Zona Rosa for the first time, I was thoroughly offended that I passed 4 associates whom looked me directly in the eyes and turned their heads. Completely disrespectful and felt discriminatory. Never again! 😬
Stephen K: Great staff and stuff
Taylor G: Pricier than I expected. I didn't expect to need to pay $350+ for a suit jacket and pant.
Andrea Johnson: Only had my size online. I spent my money elsewhere.
Katie Cash: Love this express store! The service is always great!! Selections are wonderful as well. 😊
Jamie Brand: Eh! Not great quality or selection for the price.
RICHARD HUDDLESTON: Just a high priced clothing store
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11. H&M - Lenexa
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· 469 reviews
11149 W 95th St, Overland Park, KS 66214, United States
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12. rue21 - Kansas City
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· 130 reviews
8600 Ward Pkwy Suite 2060, Kansas City, MO 64114, United States
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13. Rainbow Shops - Kansas City
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· 60 reviews
4403 E 50th Terrace, Kansas City, MO 64130, United States
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14. Madewell - Jackson County
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· 26 reviews
309 Nichols Rd, Kansas City, MO 64112, United States
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Clothing Shop
15. Urban Outfitters - Jackson County
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· 221 reviews
520 Nichols Rd, Kansas City, MO 64112
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Plus Size Clothing Shop
16. Torrid - Kansas City
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· 161 reviews
8630 N Dixon Ave Spc #C-150, Kansas City, MO 64153, United States
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Ladies' Clothes Shop
17. Anthropologie - Jackson County
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· 69 reviews
531 Nichols Rd, Kansas City, MO 64112
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Clothing Shop
18. Old Navy - Jackson County
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· 99 reviews
424 W 47th St, Kansas City, MO 64112, United States
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Boutique
19. francesca's - Jackson County
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· 29 reviews
4724 Broadway Blvd, Kansas City, MO 64112, United States
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Department store
20. Dillard's - Kansas City
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· 645 reviews
7350 NW 87th Terrace, Kansas City, MO 64153, United States
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