Best Trailer Rental Service Independence Near Me

Vincent Stewart: With the company I work for 1000s of dollars have been spent. They constantly have issues with their system never being up to date making us late to jobs on a regular basis.... then they go on to change who runs the location. And now they refuse service.

Cherilyn Galaban: Got a voicemail 8am this morning claiming we had an invalid contract when we turned in the truck last night at 6:45pm. We called customer service and they even admitted that the staff messed up by making calls first thing in the morning before they even checked last night's check ins. Nobody needs that additional stress during a move.

Kelsey Brisbin: Rented a truck for 4 hours, got close to my destination and the check engine light came on, so I turned around and brought it right back and they still charged me $50. And the guy behind the counter said that they knew about the issue before they gave me the truck. Absolute nonsense. Beware.

EL Mortal: Great service

Carolyn Lamb: Nice staff.

Julie Rich: Helpful group of guys. Thank you.

Adam Arnold: After some confusion with our rental (new guy no fault of his) and an absolute horrid time with Uhaul's customer service, Frank the GM saved the day. Frank is the best and that man needs to be CEO of the company.

Cookie: Wonderful worm and inviting

Kai Nguyen: Don’t go to this location. Terrible customer service and some workers don’t have enough knowledge to do their job.

Matthew C (Rox5tar01): I originally reserved a 28’ box truck and auto-transport trailer for my move. When I went to pickup the truck and trailer, I was notified that they had previously canceled my trailer since according to them, “we don’t do trailers with truck rentals for in-town contracts”. If that was the case,1. Why was I not notified before I arrived so I could make alternate arrangements?2. Why was I allowed to make that reservation online if it wasn’t allowed?In addition, the night I picked up the truck the battery had died, meaning it wasn’t charged like it should have been. I had the engine off for only an hour when it died, with only the interior lights on. Because of this, I had to spend multiple hours trying to locate a way to charge the vehicle (I lived out in the country and it was late at night).In addition, while not a major issue in of itself the truck was not as clean as it I would have preferred. Gum stuck to the floor of the cab, dirt in the back of the truck, broken interior trim pieces, etc. Overall u-haul made my move much more difficult than it needed to be, and had I not been in such a time crunch I would’ve canceled my entire reservation entirely.

Jared Martin: Don't go to this location. Had a reservation for a pickup truck from 8am-11am. Showed up at 7:55am and didn't get my truck until 9am because the workers were too busy talking to each other. They then proceeded to tell me that they would charge a late fee if I didn't return it by 11.

Sean McCue: Do not go to this location for a hitch install. 100% incompetence on every level. The poor staff know nothing, their install team is unaccounted for, and the manager is completely MIA. Save your time, money, and sanity and do not visit this depressing stretch of road in a godforsaken town.

Kylie Sunsets: Horrible place, refusing service, random new policy, manger screaming as walking out door, horrible service, I don’t recommend, they don’t accept any other payment except credit card on certain vehicles, At any other store we have not had this experience.

Leigh Anderes: Very honest and helpful staff. They know their stuff up there, not a bunch of twirling their thumbs or waiting for them to find an answer. Well trained and very polite.

Cody Davis: Don't waste your time! They make up new policies as they go! Scary stuff definitely not worth the risk.

Maurice Duncan: costumer service is trash I got bounced around all day on the phone just to end up never talking to anyone at this location 👎🏾👎🏾👎🏾👎🏾

Pappy Davis: Worst place ever for propane if cheaper to exchange versus waiting more 20 minutes for service this place sucks

Trent R: Worked here from December of 2020 through September of 21'. Loved every minute of it. Learned a lot thanks to the highly knowledgeable and hard working crew. Thanks for the opportunity guys!

Ty: I had a truck reserved at this location 2 weeks in advance. I received a call from a different location in Bonner Springs stating the Independence location was not going to have my truck available and I would have to drive to Bonner Springs, wich is a 40-50 minute drive, if I wanted a truck because apparently they only guarantee the equipment you reserve not the location you reserve it at! So with me already moving 120 miles away and having to pay a ridiculous $300 for their smallest truck, they wanted me to add extra time to my drive just to pick up the truck and get it back to the location where it needed to be loaded. To add insult to injury, I was offered a measley 30 miles at no cost!

Betina Steele: I rent a storage unit and can never access my unit in the mornings on the weekends. I have had this unit for months and EVERY WEEKEND is the same thing. All the guys standing around listening to vulgar music talking. I pay over 120.00 every month to be able to store and access MY stuff when i need to. I have to get in my car go back out the secured gate go up to or in the building to trll someone to unlock the door. It's not my job, that is what you pay them for.So simple to walk to the back turn the lock and done. PURE LAZY. And still here i am waiting for them to open the door 10 mins later.... I will be moving my stuff and continue to leave bad reviews.

Dakota Smith: The employees were somewhat helpful. Ultimately decided not to business with them. The low rating is because there was an overwhelming amount of cigarette smoke in the lobby that it made my eyes sting.

Red Tiri: This place is by far my favorite!!! I was moving from state to state and encountered several issues with the location I was returning the truck and getting my storage. I then did research to find the location and it was the best decision. They not only handled my return situation, but Sam was able to work everything out regarding storage as well!! I will definitely only use this location now for any moving needs. I will also be recommending it to all my friends, family and strangers!!!!

Jay R: I was overcharged gas and an extra day even though I had refilled and turned in 30min early.Make sure you snap photo of the gas level, miles and vehicle conditions for your own records and to dispute in case you’re also overcharged.

Robby Casteel: This is THE BEST U-haul facility in the WORLD!I recently had to deal with 3 different U-Haul places. After a very disappointing experience at 2 U-haul places, This place went above and beyond to make my move go off without a hitch. This place was fast. They really knew what they were doing. They answered all of my questions, and even hooked up a trailer to another U-haul so I could test and make sure my truck would fit on the trailer safely.U-Haul needs to send employees to this place for training. They REALLY have their stuff together.

Andreas Schluttenhofer: Went here last year to have my propane gas tanks refilled quite a few times. All friendly and capable staff, helpful, polite and nice. Price beats buying a full tank exchange, also helps with not only 20lbs, but 30lbs± tanks. Seen a craftsman bringing in a 100lbs (or bigger, hard to tell) with a pickup truck. Tanks need to be standing during transport, so big tanks can't be filled and taken away with regular cars, 20 or 30 lbs-ers should be fine. Thanks U-Haul for excellent service, will be around soon, for another round of propane fill-ups.

Chad Herfel: Every time I go in to service my account here I leave with a positive feeling. I recommend working with the people here.

LADY T: I had a very good experience at this u haul and is one of the best in town because of Sam. He has very good customer service, and quick and efficient. The service that I got was a storage for 4 1/2 month while looking for an apartments and I rented before and after with a u haul truck and they were in excellent condition. Thank you Sam for putting me at ease knowing me personal belongings were in good hands and giving me the best customer service.

Sandi Hunt: I’ve recently rented a truck/van multiple times. Each visit I have received friendly customer service, van/truck as expected - convenient pick up and return. I will continue renting until I don’t need any new furniture.

David Vodarick: A few issues with the system not immediately showing my reservation but she did a great job of working through the problem and getting me on my way! The car was clean and in great condition

Justin dmclasson: Aubree is phenomenal. She is obviously good at her job , is really nice and expects me the same time every month with a smile. My Tesla is always charged and ready to go. She even has learned how to drive it.

Cheetah W: Fair prices. Friendly staff.

Sebastian Brown: Quick and easy. They called me ahead of time when the person who had my rental before hadn't returned it yet.

Tangela Hyatte: Cars are not maintenance equipped and the services is not customer friendly. Don't prepaid you will lose out at your expense

DAVID EACRET: Rented 16 foot box truck and trailer to move my daughter back to Missouri from Florida.Never a problem besides the weatherGreat service. Fast and courteous pick up and drop off

LONNIE JACKSON: Always a good experience...

Michael Harger: Sucked big Kahuna's

Ronald Chavez: It ok kind of high on price

Myhesha Prewitt: Would never rent a car from there go to enterprise

Michelle Schultz: Amazing car, staff was very professional.

Antoinette C: While i was there they forgot to give 3 of 4 different people their drivers license back. One gentleman drove around all day without his drivers license and they didn't even call to let him know. I had no problems renting from other companies with a debit card. But they make you jump through hoops, call utility companies to verify all the information is correct. I will never go with budget again.

david gray: Excellent service! Very professional and personable and I was in and out in a very short time.

Joe Becker: They wait until the day before my rental to tell me I need something to for sure pick it up garbage way to run business

A.J. Van Slyke: Good customer service at this location.

John Henry: $ kinda expensive

Ms. Toquita Brown: I had reservations; called and talked to 2 different people to make sure I brought everything I needed since I was getting a ride there and using my debit card. Well I didn't get a rental because I needed a utility bill. Customer service needs to get better at answering questions.

Jimmy Roy: They do not stick to there word. Customer service is a joke. Tell you a lie just to not deal with the situation at hand... Quote clown shoes

Q Renee James: Horrible place never rent from here need better service Derek k was horrible make it so difficult to rent payed my light bill cause they said no past due balance sorry we don’t get a new bill everytime we pay a bill this place suck I don’t even know how they have business