Best Property Management Company Independence Near Me

Brian Wood: Positive:Professionalism,ResponsivenessRacheal Rice is always so helpful whenever I have to contact One Stop, the rare times that I have issues come up Racheal is always here to help and ensure everything is resolved. I have lived at One Stop's Property going on three years and have enjoyed it since moving to KCMO.

David Bruno: Read before you apply!!!!!To preface this review: We are 8+ year, extremely clean and highly respectful home renters who wanted some answers and amends to One Stop's leasing agreement. I also had their agreement run past other property managers, some local, some who handle properties across the country.All agreed with our concerns and the poor terms and conditions of One Stop Property Managements leasing agreement.Here's what we received.The agreement is filled with lots of nickel and diming and too many loose terms that put the tenants at greater liability than they should be placed into. I'm also very appalled by the way we were treated over the phone: comparing the employee's personal rental agreement with theirs. I don't care that they agreed to a bad agreement for their peraonal rental. Their personal agreement does not affect or relate to ours. I wanted some reasonable amends and answers, and all we got was a lot of defensiveness.One Stop Property Management's rental agreements are horribly and lazily written. They don't include any linked referencing to clauses in their own agreement (good luck spotting them all), they are littered with loose terminology like "within a reasonable amount of time." They ask tenants to basically sign away their rights (not legal), allowing the landlord to enter the premises for any reason at any time ("usually with a 24-hour notice"). They ask that the tenants return the keys AND will still be charged $150 for lock replacement (even though by law you cannot force the tenant to pay a set amount pulled from a security deposit- only state that something will need to either be replaced or cleaned by the tenant). They state that the tenants will be billed $50 if the landlord has to answer inquiries from anyone requesting information about tenants, etc. The list goes on and on.I'm totally floored that anyone would be served such an agreement and wasted time, money, and a credit check on this.Hopefully, this review helps others.And I'm sure the negative review is worth a heck of a lot more than $150+ for the fees we incurred. Hopefully they do the right thing and try to address and listen to their prospective customer's concerns.

Rob Large: I will detail later when resolved. However till then I will say. I wished I would have read the reviews regarding their maintenance ethics. I’ve heard about unethical landlords but assumed it was just hyperbole. Folks One Stop made me a believer in reading reviews. They are sadly very accurate.Words I’ve heard so far regarding pipes freezing and not being able to keep heat in the home above 9 degrees of outside. “Owner is considering upgrades”. And “no one complained before”.Good luck if you have a maintenance issue. It might be considered an upgrade. If they are sending the same trade multiple times with no plan, they are just buying time to force you out.UPDATE…Still waiting for any plan to address. Pictures don’t lie. Notice in their response they didn’t say what they will do beyond “hours of communication”. Translation, I can’t argue the facts so I will talk about communication.The Broker/Owner can’t respond with anything to refute my very reasonable expectations of a landlord. But sure they have sent me emails, that’ll fix it.You will have the same experience, for any “upgrades”. My suggestion pay for a home inspector if renting from One Stop.Apparently working on a resolution with One Stop is a legal filing in court.UPDATE…Only response from the Broker/Owner to my questions to address the implied warranty, was contact my attorney. Folks they do not care. They charge 2 months as a deposit for a reason. They know they are unethical and will take a short term cash turn the property again, charge 2 months deposit. Wash repeat. It’s there business model. In the 4 months since we complained of ice inside of the home, frozen plumbing, broken fence, downed trees… nothing has been done. The Broker/Owner offered at no cost to let me out of the lease of course I’m assuming keep all monies paid. They have instead filed a court action after I accepted their offer. In their response to the BBB complaint the broker/owner states they offered to let me out of the lease yet they file a court action. I am counter suing for all monies paid to them. The Broker/Owner has no interest in addressing any issues. The Broker/Owner was offered all rent paid if he could communicate a repair plan. I received no response other than an eviction notice and talk to my attorney. No response to all monies paid for a simple plan to do maintenance.Compare that to their words in response to this review. Folks you’ve been warned. Insulation and wind barrier to keep the home above 50 degrees is considered a “upgrade” by the Broker/owner. Apparently, the next sucker to rent 12 Atchison Ct Platte City will learn, but atleast they will have someone to corroborate their ongoing assumed illegal activities at minimum or just plain slumlord attitude.Update….We had our hearing. They sued for almost three month’s rent. They lost. They are going to get a little over 1200 not the 7k they wanted. I wasn’t able to provide any evidence as my ask for a continuance was denied. Just by questioning them without evidence they lost. We had to move so my pics were in a box. Debating now whether to appeal. They are slumlords couple of notable moments from the trial. They testified, they rent as-is. As-in they have no responsibility to repair as it’s as-is. They quote the page and paragraph in the lease. Translate, we will decide what is too expensive to repair and then won’t because rent as-is. They admitted on record 33deg and ice indoors is not unreasonable.Business model is to charge 2 months for deposit and if you are late more than 10 days to evict, regardless of issue, the deposit will cover the rent till they sue under as-is.They are the living definition of Slum-Lord. Sue them you will win. Save your communication, email the owner Jim Carlson directly. He won’t do anything just provides proof of do nothing. Just remember one thing, they rent as-is. That’s is their goto defense. Mo law has a implied warranty. The home is not safe.

Kirsten Hubbard: The absolute worst experience I have ever had in my life. Upon moving in, there was a divider in the back that they refused to fix for SIX MONTHS. My neighbor, who was also a tenant, had to threaten to sue these people to finally get someone to come out. I had a few other maintenance requests that were cancelled, without being fixed and without being notified of. Upon moving out, I did EVERYTHING they asked. Took off work to clean the house spotless for 8 hours, paid a professional carpet cleaner to come out. House was spotless and they charged me for "severe cleaning" and so many other bogus charges. When I called trying to ask about all of the charges, they refused to speak to me and told me to send an email. Sent an email with no response. These people are the worst human beings. Please consider not going through this company for rental.

Wicked Witch: Great

Dalton Stewart: I have had great experiences with one stop property management, I was paired with Rachael Rice. She has been more then helpful with helping resolve any issues including getting moved in, getting payments arranged, and any questions regarding my lease. I haven’t dealt with one stop much more then Racheal, only because I am simply able to get my issues resolved that easy. I’ve had bad experiences in the past so great job one stop!

Shai Thomas: If I could give 0 stars I would. Do yourself a favor...DO NOT RENT FROM THESE PEOPLE

Francine Reardon: Unfortunately, I can’t give negative or zero stars, because this company and all that represent it aren’t worth anything. I am ELATED to say I am done with OSPM: Jim, Rachel, Jordan, Brent, etc. STAY AWAY!!!!!! CONSIDER YOURSELF WARNED!!!!!!! - Tenant x4 years

WBA {We Bout Action}: NEGATIVE STARS if i could the whole time I’ve lived in this property they SCAM they need to be sued and shut down they steal money and add extra random fees they are so unprofessional threaten to kick me out even thou they couldn’t evict me just cause my payment bounced they came banging on my door like the police for 30 minutes straight harassing me they steal your whole security deposit they made me pay 1400$ for plumbing when I should not have had to pay because I don’t own this property I rent. they are a horrible company threaten to kick me and my wife out and we’re just trying to scare us cause there was no way they could evict she was 7 months pregnant this company has no remorse multiple reviews say they steal money DONT move here anything you do!! You will call and call and never get any response from them they are scammers be aware if you struggle to pay bills it’s the fees they slip into your bill unannounced RUN from this company they need to be taken to court.

Sara Paprocki: Absolutely great with responding back, in any situation! Rachel has helped me, and even walked me though a lot of situations or questions I have had, regardless of the concern! I definitely trust what she says over the FAQ option!

Bryan: Big shout out to the maintenance team -- Brent, Clarissa, and Nate, for working over the Christmas weekend and being prepared to quickly address a frozen and burst pipe at my property which cost $353 but could have cost thousands if not repaired quickly. One Stop PM has an excellent team at all positions and I appreciate all of them very much.

George Maggessy: The maintenance team acted proactively during the freezing event that happened in MO and was able to save my properties from a major issue. Thank you all for your efforts!

Helen chan: Good job, Service Team in OSPM! I appreciate your quick response and great team work in managing my property. I highly recommend this property management to any propery owners!

Marco Santarelli: Great prompt service all the time. A top notch team! Highly recommended.~ Marco Santarelli

John Paul Modesto: One stop manages my rental properties and have done a great job doing so. I recently had interactions with Stephanie, Jordan, Brent, Michaela and Rachael and they were all efficient, knowledgable and a pleasure to work with. I highly recommend this team for any out of state investors.

Susan Hyland: Brent Morris and the team @ One Stop Property Management are amazing. Brent is on top of things and addresses all of our problems promptly and efficiently. We are grateful for his high level of service and will continue to refer Brent and the team to oversee properties in the area.

Max Grust: Managing an out of state property made easy with OneStop. Colin and Corey was able to guide us along every step of the way.

Marcus Riley: I have been with One Stop Property for 10 years this year. I have had a few trials and tribulations and Rachel Rice has always been able to provide a solution in a timely manner. At times she is stern but the feedback and the direction she gives is always welcome when handling issues with the property. Thank you Rachel for being understanding and providing great customer service.

John-Paul Modesto: Positive:Professionalism,Quality,Responsiveness,ValueI've been with one stop for over a few years now and have had a great experience with them managing my properties. The whole team has gone above and beyond taking care of my properties and tenants.

Jillian Cramm: Great experiences! Been here over a year and always felt like I was taken care of.

Nina Price: Do not move anywhere that they manage! They will ignore your maintenance requests and leave you trapped with infestations of poisonous bugs that aren’t your fault! Sharon Archer is rude, condescending & extremely unhelpful considering people are spending their hard earned money to live in their properties. BEWARE!!

Sara Vasquez: Very easy to navigate and easy to use

Jolene Pohle: I worked there a week and they let me go saying I quit to stay home with my grandson my. Even after they approved the week off before hand.

Frank Kutilek: Worst management company I've ever had.

Jessica Nixon: They like to raise rent right before Christmas so we can continue to struggle to buy our kids Christmas presents, we have ALWAYS been on time I just ask that you wait until February. I swear you guys think we are just made of money.

Mary Faith Reyes: Beware of this management as they will try their best not to give back the deposit. Even tried to charge $200 for the trash in the bags that were left on the curb for the trash company to pick it up. I had to take them to the court because they DID NOT give all the deposit back. The judge made them do it. I was also a very good tenant for over 5 years no late payments but that did not matter to them still trying to get money from me whatever ways they can try. Thanks to the Judge, Justice is serve. Others please BEWARE OF THEM!that was left on a curb

J S: Absolutely horrible management... heres my issues... Fake eviction notice... bookkeeping constantly off... Harassments by management (old bald guy) and just recently they are missing my rent check from sept 2nd and sent a blanket email with 45 min to pay online (which no direction or website to follow through) or else a late fee will be charged.

Ginny Kiely: Positive:Professionalism,ResponsivenessSharon Archer is an extremely prompt real estate professional. She worked hard to make our real estate transaction become a reality while taking care of multiple owners along the way. Not an easy task! I highly recommend Sharon as an agent.

Silver Ruby Shoetique: Positive:Professionalism,Responsiveness

D C: This is an awesome place to work and my colleagues and the management team are all awesome people!! I feel fortunate to be employed with Premier Building Maintenance Services!!!

Pilar Desiree Castro: Positive:Professionalism,Quality,Responsiveness,ValueI have been at my residence for 2 years I was a bit hesitant when new management was announced but it was after an issue with plumbing and the speedy resolution that changed my mind. They are fast at taking care of any maintenance request. I would recommend definitely any day.

Lorena Gonzalez: They have a house posted on Zillow that states it is a 3 bedroom duplex but it is only a 2 bedroom with an open basement. How can you flat out lie that an open living room downstairs (with a door to the garage and another to the laundry and completely open to anyone who walks downstairs) is a 3 bedroom???????????? This is a flat out lie and I will not rent from a company like that.

Melissa Mitchell: They won’t fix the hot water tank or pay for an exterminator for mice.

Marresha Simmons: Very professional and friendly. Handles maintenance issues promptly with diligence while providing great customer service.

Kevin Carlyle: Spam txts random numbers.Edit: based on their reply doesn't know their tenant's phone numbers. Should have a process to confirm them.

Jason Walker: Premier Real Estate is great Property and HOA Management Company! We utilize them for both services and would highly recommend. They are on top of their leasing, financials and build rapport with their residents. Their maintenance crew is quick and very knowledgeable. We have tried many other property management companies before and they have been the best.

Tracy Skiles: Excellent Property managers and maintenance requests handled in a timely and professional manner.

Barb Bollinger: Ive rented for 2 years maintenance has been here fast and very freindly and fixes it right i appreciate Sharon ,Rob and Ron make living here easy and enjoyable thanks

Angela Miller: I was looking for a place to rent but judging by the responses to the negative reviews...I can see how unprofessional this company is!! Lol. You would not feel the need to defend yourselves so unprofessionally if you had enough good reviews....just giving you constructive criticism...hopefully for your companies sake you work on that. Lost my business before it even began. Good luck as you so rudely told all your customers you treated poorly 👍

Matthew Navarro: Terrible management, they made my wife cry because they wouldn't fix the 9 year old deteriorating carpet. Was lied to that the carpet was new, only to be told by maintenance that carpet was needing to be replaced a year later. Do not rent from them, it will save you so much sanity. Recommend going to Adams Dairy Townhomes.

Roy Scheer: Laura and her team are some of the best property managers we've worked with. She's hand's down the best PM we've ever worked with. Extremely organized, excellent at leasing, takes excellent care of tenants.

christine Anderson: Best property manager hands down. She genuinely cares about the tenants and is extremely responsive. She’s always ready to troubleshoot and does it with a smile and positive attitude. We definitely need more people like laura in this world. On top of her incredible skills as an organized and trustworthy property manager she also gives back to her community frequently. It’s a blessing to be able to work with laura, she is the real deal.

Draven Marie: She was very nice, and easy going. She explained everything to us and we understand everything.

Eric Anderson: Laura has been an awesome landlord, she provides excellent responsive service. She is easy to communicate with which is rare these days

Michael Battaglia: Laura has been managing a property of my for years. She is knowledgeable, hard working, creative, and an excellent problem solver. I highly recommend Laura for your real estate needs.

Katelyn Ryan: Absolutely wonderful company to work with. Laura has taken care of every need that I have had in my home and gone above and beyond.

ALE PZN: Very rude! Unprofessional! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Quinton Griffin: Easily one of the best landlords I've ever had. Mistakenly didn't realize there was no oven when I toured property, within a week she provided one. Didn't have a washer/dryer (I knew this before moving in) within 10 days she provided one. We've had nothing short of a great experience! As someone who usually struggles to find rental property, Laura was our angel. Thank you!

Tom R: Impossible to reach. When reached, short and rude. Not sure why you'd own property if you don't want to take care of it. Not protecting tenants AT ALL!! This sad excuse for a "super" puts health and safety of rent payers secondary to effort. Shame on you

CJ98 YT: Man such great reviews from everyone else but I can't say the same here. She was unprofessional, rude, inconsiderate, never on time, just 1 thing after another! Just abysmal!

Kruse Collins: Laura has been so incredible in her help and knowledge in real estate - especially in Independence! I couldn't recommend working with her more. Her knowledge as a property manager makes it helpful when looking at properties and trying to get solid estimates on what they could rent for.If you're an investor looking to buy in the KC/MO area, work with Laura! She will always have your best interests at heart with your purchases. Work with Laura whether that's with buying/selling or property management.

Deborah Munson: Laura is very kind and helpful. She will do her best in getting repairs done for you and she will work closely with you. I really love her personality.

Austyn Anderson: Absolutely love working with Laura. She is funny, relatable, and the absolute best at what she does. She has a TON of experience, and always does whatever it takes to get things done. I highly highly recommend Laura. You absolutely want her on your team.

Leeann Allen: Laura has been an absolute God send to us, she has been above kind and caring to our needs, My family and I had just went through an awful experience and she’s has helped us in every way possible… my sincerest gratitude Laura , thank you !

Leroy: Laura Lynne is the best. She got me into my new place in two weeks tops. I’m glad I found someone like her

Chet McBee: Laura is an amazing resource. Very knowledgeable and reliable. Laura is always looking out for my best interest!

Nathan Shepard: Laura is an amazing Agent is a one stop property manager. She has a great list of contractors for all work needed. She is excellent with out of state investors and handles everything from buying the home, fixing it up, renting it out, managing and selling if needed to get the next one.

Ashawaraya Shalini: It is my pleasure working with Laura. She is a hands-on and experienced property manager. She knows her work very well. For me, being an out-of-state investor, its a peace of mind to find someone who takes so good care of my properties and tenants. My first property itself turned out to be so much work, and she got the problems fixed on a priority. She is such a beautiful connect between me and my tenant.Laura, you are a blessing and I look forward to be working with you more.

Kyle Sullivan: Amazing Property Manager!! Laura did a fantastic job, not only spear heading the remodel, but finding a tenant within just a couple days! Also locked in rent over what I thought was market value! If youre looking for a great Property Manager; look no further!! I am extremely thankful, and cant wait to purchase my next investment property and will no doubt have Laura and her company manage that as well!

korebhatt homes: Its been a wonderful experience with Laura as our PM. She is quick to respond, great negotiator, knowledgeable, experienced. She has been through with all documentation and paperwork. She got our place rented in a week!!!She keeps us updated at every step. She is great! Looking forward to have many more doors with her.

Danny Fisher: Currently leasing from this company and it is a nightmare. Even 1 star is a stretch. The home is NOT up to any standard that would be acceptable to lease to anyone. I moved from Texas to here site unseen with only the photos that were taken and video that totally misrepresented the size and quality of the home. Also upon move in the heat didn’t work, the back door was off hinges of sliding glass door, and the back yard was flooded due to a water leak that had been going on for over a year. Discovered now that the home hadnt been lived in multiple years (confirmed by the neighbors). Three and a half months in they finally fixed the hot water leak that was in the slab. My neighbors came and thanked me for pushing for resolution as the water made his side of the yard marsh like. The grass in the back yard of this home couldn’t grow due to the amount of water leaking at 1/4 gallon a minute per the leak detection company that was finally called in. Multiple times have tried to reach out to be told that whomever, different individuals and one time both individuals, that could help were in the hospital or in the ER.The fixed leak repairs required tearing out of the slab in multiple rooms (kitchen, laundry room, hallway, and bedroom closet) which has yet to be repaired. In my calculations for my rental time the leak lost over 26K gallons of water at one point, and no clue what the total was when finally repaired. They include my bill for water, electricity, and gas in my rent payment (never heard of that, but now seems like its a way for them to possibly get more money). My gas bill has been almost 300 dollars each month due to the hot water leak and it working overtime to keep up. I will not be paying that or any outrageous water bills.I am not sure of what my options are but I will be finding out. Absolutely a horrible experience from the start with this company.

Levi Donaldson: These guys are thieves and liars. They not only failed to fix the toilet that we had requested fixed, but left their lockbox on the front door for the whole year. After we moved out, they lied and said that we owed them money for doors that were never on the bathroom vanities, doors that were never on the laundry area, and blinds that were never on the kitchen window. The carpet was disgusting and stained when we moved in and they are charging us for those stains, too. Take plenty of pictures and videos if you get stuck with this company because they’re despicable and will try to scam you when you move out.

Tyler DeZarn: Extremely difficult to get ahold of anyone at this business. Left voicemails for my supposed person of contact but didn’t receive any calls back. Tried emailing but it took days for a response. Was approved for a rental property, to which they took off the market for a week or two, but ended up putting it back on the market. When I was able to view the house, I couldn’t get ahold of anyone at the rental property.Still haven’t heard back… but they want me to sign a lease. What a shame, they really do have nice homes.

Nick Medert: Beware, this company is a SCAM! Asks for money for applications which is normal. But what they don't let you know is that they already "accepted another application" who already beat us to the punch. They remove their listings, then place them back up week-after-week to see if they can rake in more money from application fees/background checks. They probably take in more money from application fees than actually renting out to someone

Jeremiah Cohee: This is a scam. DO NOT RENT FROM THESE CLOWNS IF YOU CARE ABOUT YOUR POCKETS. $50 per person application fee and they tried saying they hold the right to raise the security deposit as much as they want in excess of one month's rent prior to move-in. Long story short they bait you into doing the application then try to screw you into paying thousands in "security deposits"

Martha Reid: Such a beautiful home to rent!Great neighborhood too.This company is always willing to do maintenance until I'm happy with end result. Very quick to do maintenance no matter how small.I would recommend highly.

Kimberly Myers: The technician immediately recognized the issue and knew what needed to be done! Efficient, friendly and provide education on how to trouble shoot if issue occurs again!!

Justine Hogan: The house next door is owned by this company. They allowed a tenant to leave trash and furniture at the end of the driveway when they moved out. It has been there for WEEKS and the company refuses to pick it up. This house being purchased by this rental company is easily the worst thing that could have ever happened to our neighborhood. Every time we call about the trash, we receive the rudest customer service and are given the run-around. Do yourself a favor, pick a rental company that actually cares about their property.

Danielle V.: Very disappointed in this company.

Alisha Swapp: Worst company to rent from. From the beginning it has been nothing but a fight to get them to do anything they promised. They were suppose to have new carpet put in before we moved in that didn't happen and when it did happen we were given very short notice and had to move all of our belongings into the kitchen.The lawn wasn't mowed when we moved on and we received a very not nice notice in our mail box from a neighbor to get it mowed. We ended up finding someone to mow it because atlas said they couldn't find anyone. When it only took us a day to find someone and we had to pay for it.Then just this week we received a notice that out sewer was going tob e turned off and that we owed $230 we had no idea the water and sewer were separate bills and the owner of the house was receiving bull the bill the entire time. That's 7 months we've been living here and nobody contacted us about.Worst rental company EVER

Mica Pledger: They don’t handle noise complaints or vandalism professionally.

brian freeman: The person head of maintenance is very rude because it takes 2 times get things fixed

Rob Claus: 2 days waiting on approval to fix a blower fan on the hvac system. NO HEAT. 28degrees one day and 19 degrees the next. Also wanna raise my rent with less than 30 days notice. Have never fixed anything I called about and my neighbor and I had to fix the privacy fence that rotted away and was laying in his yard.

Mickey Hinkle: Beware of renting from this company. We live next door to their property unfortunately and they never mowed the grass until we filed complaints with the city and called them multiple times to complain, only then did they finally had a company come out. Now the fire alarm has been going off non-stop for THREE days and we can hear it in our yard (horribly annoying to all the neighbors.) I’ve called everyday (“we’ll get someone out right away”) and here we are three days later and it still isn’t turned off. now I am going to have to call this city AGAIN on this property. If I was a renter I would be very wary of a company that doesn’t care if a fire alarm is going off in their property. Oh and a fun fact they totally photoshop the photos of the house to make it appear nicer than it is. I doubt what you see is why you’ll get. As a property owner it is a nightmare living next to their property that they clearly can’t maintain. And interestingly I called yesterday a number to complain about the alarm and and reached them but then the next day that phone number was shut off. Do you really want to rent from a company like this that is unresponsive and doesn’t maintain properties? Beware. Oh and don’t say we have confused with another company because we most certainly have not unlike the response to a previous complaint against them.

Jake Gray: No one answers the phone, no voicemail. No response to mail correspondence.

Christina Laytart: Let me start by saying this is the very same atlas property management that I self toured a home with my husband and children, so please don't respond with the same line that you can't find me or I must have you confused. Nope!After seeing a home, we applied for it and less than 1 minute after applying, I received a text that stated the property was already rented.... they moved our application (because they already took our money for the app fee) they tried to have us accept a home that they wanted way more money for and had way less space. They also renovate basements to have rooms with no access to the outside. They went onto say that we are approved but our credit isn't old enough (5+ years of rebuilding after a divorce) but it was a good number just not good enough. I have a 650 and so does my husband. They wanted another person's money for them to be a "guarantor" and sign the lease as well. For a rental?! We make well more than the 3x the rent, have no prior evictions, decent credit and no criminal history.This company is a SCAM! BEWARE! DO NOT WORK WITH COMPANY! THEY STEAL YOUR MONEY WITHOUT REMORSE!I WOULD NEVER RENT FROM SCAM ARTISTS! YOU STOLE MONEY FROM ME AND WANTED MORE.

Abby Rae: Currently going through the WORST experience with this property management company. For some reason my lease got taken over by this company starting August 1 they didn’t have me in the system and I had no login until August 8 I login and have the craziest balance I’ve ever seen. This was not a new lease they just took over the property I guess I had charges for moving in, a deposit and all types of late fees but I have been calling every single day multiple times a day since August 1 trying to pay my rent. No one has answers, they blame it on technology which is false because I work in technology someone should have an admin login if be able to remove any charges from anybody’s account that are incorrect it’s very very simple and yet I login today August 22 and still have an insane balance. Nothing but lies and pure neglect. I am a tenant that takes care of where I live and I am always paying on time that’s why I always want my balance is to reflect correctly. I constantly get transferred to a voicemail and no one has yet to call me back with any type of updates this problem is not that hard to login and remove charges that are invalid. This company will NOT get over on me.

Bradley S. Bobo: I'm so sad for this business attempt and Idea.we had great people working there and the owners were cool however the management in charge they hired to run the face of the company....well that person tanked this company as he had no experience in this industry. If they had only asked staff about their experiences they might have learned who I know as far as Investors, owners, etc. ...I could have ran the company the way the current owners I directly work for need to see. But, when you don't care and only money is the goal, always remember, the universe is alive!! It see's, It records and It will give you back what your heart put in. I wish them all the best. Let this be a valuable learning lesson. I thank you for my time there. Good luck!

Shan Shan Stevens: I would totally give them -10 stars if I could. I trusted them with beautifully renovated rental to rent out. The unfortunate 8 month I was with them, I was charged left and right for repair/maintenance for all kinds charging legs and arms. One day I was called by the previous owner of the home who I bought the home from. I was told that the PM never put the tenant's name for the water service, and the previous owner has been receiving the water bills, and he decided to cut off water. Of course, the tenant was without water for a day in the middle of summer. I am sadly disappointed and pls be warned if you are property owners looking for PM or tenant looking for a place to live. Stay away from Atlas!

Pecto's Pages: My wife and I have become unfortunate experts when dealing with property management companies and leasing offices. We both make decent money and have decent credit, however numerous companies have treated us like utter trash. (KC Home Buyers)And when we were at our lowest and most frustrated, Atlas saved the day.We applied for a home on Wednesday morning and got approved by Wednesday afternoon. The communication is AMAZING, the properties they manage are fairly priced and beautiful, and the service we get from them is actually a little jarring it’s so fantastic. (Shoutout to Jennifer, whose our contact- she is the standard others should be aiming for. Professional, kind, and prompt, not to mention hard working.)I’m looking forward to doing business with this company, and if anyone sees the reviews others have made on here and thinks otherwise, take my words and run with them! I’m not easy to please when it comes to customer service, and yet they’ve won me over. They deserve a much higher review score than the one they have. (I’ve also heard people have confused this Atlas with another one, so please keep that in mind when working with them)A+++

George Atkinson: I rented 2 1/2 years with SOP property management. Christy was wonderful to work with. Her and the management, maintenance staff, etc. we’re always very professional and got things done in a timely manner. I know anyone can say anything on here, but christy was truly the best, most laid-back, but yet professional landlord I’ve ever had. I would suggest them and would happily lease from them again if the need came along.

Angela Storay: My daughter and I have been here a little over 2 years and our property manager Christy has been the best. Also, maintenance has always been prompt if I needed them. Thank you for the experience!

Nadiah B: We have been tenants for over a year and have had a wonderful experience. Christy is a great property manager, communication is easy, maintenance always happens quickly after a request, and everyone has been so kind and professional. I definitely would recommend renting from Spring Oak Properties.

S M: We’ve been living @ the Spring oak properties for over two years.So far so good with zero complains. Christy , property manager , is an awesome person. She takes cares of all the maintenance issues promptly & it’s very easy to get ahold of her Incase of any maintenance issue.

Lorrie Brown: I have rented two different properties from Spring Oak for the last like 8 years. They were always easy to get a hold of if I ever had a maintenance issue. And always good to work with. Always good at keeping lines of communication open. I am grateful that they always worked with me even with life had other plans.

Sandeep Tandi: Christy is great person I lived there for 3 years I didn't want to move at all I just had to ,she is just awesome, very fast on management

M Z: I lived in a Spring Oak property for 7 years and my experience was amazing. If I needed maintenance to respond, it was usually the same day. The properties are great and Christy, the property manager, is amazing. You'll be lucky to live in one of their properties!! Great area, location, and awesome neighbors!!!!

Christi Johnson: I have lived in 2 Spring Oak properties and I absolutely loved my experience. Christy is great and the properties are wonderful, the prices can't be beat! I would have never left if I hadn't gotten married. We still have friends who live at the property and we visited them recently; it made me miss my townhome all over again! ❤

Ionna Thomas: It was a hassle to Christy if I called her for an issue examples changing light bulbs on vaulted ceilings (I bought the light bulbs and I’m 5’1). Slow running tub, someone cutting my window frame to break into my home, you know important stuff. She informed me that they don’t change light bulbs, water filters, get hair clogs out of the drain, spray for roaches, shampoo the carpets, basically anything to help maintain their property. Anywho lived in a 3/2 in Blue Springs which was dated (carpet throughout even in the kitchen) but the rent was decent and I loved the neighborhood. Oh and about someone trying to burglarize my home her response was that I needed a police report to not to have to pay for the repair of the screen, I wasn’t worried about the cost I just wanted it fixed. The repair of the screen was black electrical tape around the frame. Also when I left after living in the property for 4 years I was given a bad reference even though I received my full deposit back and was thanked for how clean the unit was. I’m assuming she said I paid rent late. Who hasn’t we also have been in a pandemic and my job shut down for 6 weeks.

Alicen Piper: Spring Oak Property management is amazing. They respond professionally & in a timely matter. I’ve been taken care of since the moment I first looked at the property. The neighborhood is nice & safe, very friendly community. Maintenance was there in the blink of an eye when anything ever needed to be done/fixed. I’m moving out soon and so far management has been nothing but helpful and accommodating. I would highly recommend making one of their properties/units your home!

Josh Brotton: Great company! Great place to rent from. Christy Moon is helpful and responsive.

Jessie M: I lived in one of the duplexes (Kingsridge West) for 5 years, and only moved out because I bought a home. I loved living there and never had any problems. Any time I put in a maintenance request they were there within 24 hours. Highly recommend to everyone. It felt like home even though you're renting. Which I found was hard to find.

Darci Easter: Absolutely loved my duplex. Loved the location and the property manager, Christy Moon was great. Any time I called with a repair, she was all over it. Great experience from the beginning. Will recommend them to anyone I k ow that’s looking for a place to rent.

C C: Christy always makes time to reach out to residents in a prompt manner and is so kind. The maintenance team is amazing! Spring Oak Property is the best value and quality you will find in Blue Springs hands down.

Michelle Webb: Great property management company - our townhouse was clean and beautiful when we moved in, maintenance was timely, and moveout was smooth. Thanks Christy for a good experience!

Jose Ossa: We have been living in the same home for approximately six years now and we absolutely love it. I highly recommend Spring Oak Property Management, as we have never had any issues. The portal is easy to use and makes paying rent super easy. Christy Moon is also an amazing manager; she always take care of our issues promptly and her excellent staff always get the problem fixed fast AND well.If you're looking for a property management company that will have your best interest in mind, add Spring Oak Property Management to the top of your list.

Gerardo Zamora: Worst place I have ever lived. The property manager is the rudest person I have ever came across in my life. Their "state of the art portal" is trash and somehow random charges get added to your account. They no longer accept checks or money orders they want you to use their portal which has been adding random charges to my account for the past 2 years. I pay on time every month yet I get late charges because they wait to process your payment until it's late and charge you 50$ a month. property management is run by a bunch of crooks and a broken system they use to take advantage of you. I do not recommend EVER doing business with them and am now in contact with a lawyer and fox 4 news to make others aware of what this place does. They are telling me I owe $2,300 when I have paid my rent in full and on time the ENTIRE time I have lived there. What a joke of a company. I would rather be homeless than rent from these crooks ever again.

Tonya Jamieson: I haven't needed to contact Property Management very often, but when I have they are extremely prompt. My problems are resolved the same day! I come home from work & the task is complete - Outstanding service!Christy Moon has been very professional & recommend her as a reliable landlord.

Charlene Blair: I would highly recommend! Fast, courteous handles any concern quickly, no issues and a nice place to live. All is to the point, you know their expectations moving in and moving out, all is clear.

Sam Patterson: Very nice people and cheap rentals, however we did have a months rent go mysteriously missing after we had gone on vacation and paid months in advance because we wouldnt be in the country.Also after moving out it took a month to get our security deposit back and after cleaning EVERYTHING we were charged $250out of our security deposit for a "cleaning fee" all in all left a sour taste in my mouth and because of those two events I wouldn't recommend them however aside from those they were great landlords.

shaunts s: I was very happy with maintenance, the guy named Maurice replaced the faucet in my bathroom and he was very kind, great worker and quick! Very knowledgable about the things he works on and explains what he did to fix the problem. Great Customer Service

Patrice Beverly: I recently moved into my beautiful home and upon move in I had maintenance issue and a major issue with my refrigerator and being that my home was just transferred from KCCRM TO HRG things were not fixed in a timely manner. KCCRM just took my money and didn’t fixed any of my issues. I reached out to Jennifer Shipman and I swear she jumped right on it with my maintenance issues, I received my new refrigerator within 24 hours. I am so appreciative of her and her team for helping me with this issue and resolving this matter within hours. I absolutely love HRG they’re truly amazing company. Thank you so very much!!!

Ahafia Jurkiewicz-Miles: Maurice is always incredible - truly one of the best maintenance people we’ve ever had. Very reliable, always explains things clearly and fixes problems quickly. On top of that, just a genuinely good and kind person! Thank you Maurice!

Alina Robertson: Not professional, not local and not timely.

Tango - Mike Davis: Being a Property Management company, our community and neighborhood in Gardner Kansas would expect more from a Professional Management Organization. It's very unappreciated to allow the vacant property's lawn appearance to go out of control and not escalate it to a priority over 2 weeks period to tend to the property's fallen tree blocking the entire (ONLY) sidewalk risking the pedestrians from having to walk into busy street to get around. This is also a major issue for those with walking impairments that use assistance. I'm certain the owners of this property would disapprove the service of the terms of thier contract with Home River Group.

Kelly Calton: Maurice is the best always polite, caring, informative. Always comes with a smile . And takes the time to explain what he is doing. He is just an all around Great guy. Love him

hayley wake: Maurice with Maintenace has come out a few times for work orders. Maurice is very professional, completed the work and was always available to answer other questions I had! very nice and great work. Liked that he explained the process of what he would be doing and made sure once completed he double checked his list of things needed to be done making sure it was all completed.

Bill Becker: BEWARE!!! Be very careful of charges. House was deep cleaned top to bottom and much cleaner than at the time of move in and was charged for a house clean. I was charged for 2 garage door openers, I left the one I received when I moved and confirmed by employee of Home River Group along with my keys. The carpet was shampooed right after I moved and was charged for shampooing. Charged for pressure washing back patio when poor landscaping causes dirt and mud to back flow when it rains or snows onto patio. It was pressure washed at move. Poor communication on tenant portal. They kept $825 of my deposit for absolutely no reason.Update 05/12Here is my latest email to Home River GroupIt has been over 2 weeks since the last contact from Home River Group.... So, I guess getting back to me is at your discretion and keeping what is owed to me follows suit. I was charged for pressure washing back patio, which was done at move out, and for garage door openers even when I returned everything given at move in. You already said the charge for the garage opener was to be corrected when it was discovered all was returned that was given.

Stephanie Wilczak: Best place to Rent from I love these Guys

Michelle Evans: We had some issues on move in day but I am happy to say the team worked hard and made things right. Thank you again.

Autumn Spainhour: You can never get ahold of anyone other than getting you into a property. Got stuck with charges for a repair that I should not have. Had severe power issues, causing us to not have heat or hot water in the cold with 2 babies in the house. It took them a week to get it fixed :(

Melissa Todhunter: Andrew has been to my home for a couple of maintenance requests this month. I work from home and have not been disturbed even once. He is friendly, courteous, thorough and efficient.

Ara Kimble: Overall I love homeriver group as a leasing company. This is my first time ever dealing with a leasing company. I've always had a landlord but dealing with homeriver has definitely been a breeze. The application process was quick and easy and they are willing to work with you even if you have not so perfect credit so I love that about them. The house I stay in is a nice house but unfortunately it has been problem after problem which to me is not the fault of homeriver. Any time I place a maintenance ticket they are on it fast and I've never had a problem with them. But even still with all the fulfilled maintenance requests its still a lot of work that the house needs but it is what it is. I want to give a special shout out to Jenny and Andrea. Their communication has been on point this whole time and they are very understanding and professional. I would definitely recommend homeriver to a friend. Best leasing property hands down. Thank you guys. I appreciate all you do😊

nathaly wright: Very fast and helpful with getting me a new refrigerator. Thank you Mindy :)

Tina Kirksey: I thought this was the go to place for rentals. I put in an application for a Home 🏡 on Morrell Ave, I was denied cause of broken lease. I was encouraged to reapply once the debt was paid off. I reapplied for another home once I paid the debt. Now all of sudden my application doesn't meet HOME RIVER GROUP requirements. The only difference between now and 1st time I applied is $2556 debt which I paid off. They have really nice homes.

Rashaell Keating: HomeRiver Group’s technicians Maurice and Andrew are so helpful and efficient. They do a great job whenever their assistance is needed.

Danielle: Maurice was a very kind gentleman and everything was fixed properly!

yetta winda: These ppl took over my rental after I was living there for almost five years. They gave me 30 days to move out without any explanation other than they were goin in a different direction. I had no time to do anything as far as findin a new place bc I still had to pay rent there PLUS deposits on a new place. Long story short, I’m now currently lookin for a new place and they have on my credit that I owe them over 2000$. I wouldn’t recommend anybody doin business with this company.

derek rios: HRG has been awesome! They managed 2 of my properties for 3 years before I sold them. They keep them rented and in great condition. I would recommend them to other investors. Jenny is the best there!

Mr. Carter: Maurice did great great job

Malica King: Worst place ever!!!!!!!!

sonic bowie: Awesome place

broken not bent: good stuuff

Michael Fisher: Nice place

Dakota Samuels: Worst management I've ever dealt with

Paige Sanders: I was told rent would be $750 for a very small 2 bedroom apartment. I went over the prices when I was shown the apartment. I got all the utilities turned on like they required and got cashier's checks for rent, deposit, and pet fees for the year, only to show up to sign my lease and have them tell me they are no longer renting for $750 a month and they want 150$ more per month even tho multiple people in the same complex pay $750 for rent. Terrible to keep in contact with, terrible management, all around terrible experience. I'm glad I dodged this rental agreement with sketchy individuals who can't even remember an agreement that they made.

David Ohrvall: I've been renting for over a year and have nothing but good experiences. This week my water heater broke because of the extreme cold. I contacted maintenance and not only was the issue resolved but they installed a brand new water tank. Even bigger than the last. The maintenance man (eric) was very respectful and finished really fast. Mcbee/forza is lucky to have such a good worker.

Michael Hawkins: Nice people couldn't ask for better people

Carvokia Townsend: Critical:Quality

Stephanie Wilczak: Can't ever get a hold of management and always under new management