Best Gas Logs Supplier Independence Near Me

Sean C: The customer service here is Amazing! Very professional and helpful staff.

Aj Chapman: Nice store. Had to wait at register for someone to come check me out, but not too long.

john H: Very nice place to shop for my backyard chickens! Staff are always friendly and helpful.

Michael Dolan: Great place. I had looked all over for the right dog pen, and Tractor Supply had it at a great price.

Mark Lawrence: I got a good deal on some tools. They have a nice selection of farm clothes and boots.

Adam Collins: Store is really nice. Store manager is great!

Jason Rader: I called yesterday asking if I could bring up a belt that was too big that I had the receipt for. They said "yes no problem as long as I had reciept." Today I went there to be told it was past 30 days so it was too late. I asked Matt if he could just override the computer if he chose. He said "I am the manager, I can do whatever I want". I could tell it made his day better to make my day worst. I feel absolutely disgusted.

Tierra Wade: Store is clean and nice, but it’s so hard to get a employee to actually show you where something is! I had 3 different employees point to where the product I was needing was at until one actually showed me!

Dr. Alex: Clean and friendly, had what I needed.

C Cline: Lines are slow moving

Travis Foster: Tractor Supply a bottle of Terramycin was just delivered from your store to my house. It was opened and missing tablets.

tony brewer: They always have my dog food and always nice

Cynthia Moore: Nice place

Willy Brandt: Everything was great, got what I needed for a fair price

Anne Buesing: Always a pleasant experience. Friendly staff.

Brandon Shumaker: I'm doing this review because I feel like Multiple employees were called to the front door immediately like some organized move assuming someone was gonna steal and run out with stuff. I'm the type of shopper that comes in and out for a handful of things and always fast..maybe I scared someone? Because the vibes I got were negative and the old lady cashier acted like she didn't want to talk to me I had to tell her I have a membership! and she was still very nasty. Next time I will be more alert and listen in but I never concern myself but the vibes impacted me enough to write all this even though they probably could've been watching a real thief it still made me very uncomfortable!On top of all that fearing the safety of the stock boys that would be ordered by management to act as security if such incident was to actually happen should be reprimanded.

Renee KelleyGermani: Need more locations in Kansas City area

Susan Johnson: Love my local farming place. Thank you for always being awesome and having what I need!

Kevin Ladd (KEVLAR): Great store in every aspect.

Bruce Staggs: Helpful, polite and professional.

Colby Weavers: Trash employees and trash customer service. Most just walk around hiding from customers.

Christina Haesemeyer: Evan was great he helped us load all the river rock

Logan Polley: They must be stocking there freight as they take it off of my truck they take absolutely forever to unload. Been sitting in the dock for about 2 hours and they havnt even started yet

S G: Their inventory is way off on the building materials. So even if they look up the stock and claim they have plenty of what you need, after you pay and go out back to get it, you'll find out they don't have it. And BEWARE when going back in for a refund because they'll try to refund you for only 1 of the item instead of the 100 you paid for and didn't get.

james weatherman: Worst experience buying lumber was the manards in indenpendence can’t no help loading building materials went for deck package and they make ya go up the stairs and load it it all, won’t be back

Janet Moore: I’m super disappointed in the quality of washing machines that Menards is not backing and just putting it off on the manufacturer. Expensive one!!! 2 DIFFERENT repair companies and the brand spanking new washing machine still takes ALL DAY to wash one simple load. It’s unbelievable that Menards/Whirlpool refuse to exchange this for something that works! Customer service has been a nightmare with the 2 companies. The one star is only so I could warn you all to do your research carefully because they will not back their washer.

Lee Wilson: I had a problem with a uninformed employee about using my rebate check. Chad Bobzien The Store Manager Upon being informed of the situation took care of the issue expeditiously.Lee Wilson

B Fanning: We love Menards!! Always has everything we need. Family owned, friendly knowledge staff, clean and you get rebates on your purchases.

Wheels Holland: Found what I was looking for and was out of the store in under 10 min

Userun- Named: They have lots of grocery items I didn't expect. And I found sathers bags of candy on clearance for like .33¢ and you can't beat that deal.

Lazlo Layzlow: Always affordable

Scott Robison: Menards, funny name, serious savings. Menards, you can find it here. If you can't then it's somewhere else...we guarantee it! Menards, we're nothing like Walmart ...because we are a lumber and hardware business...oh I guess we carry food, and pet supplied and you name it we sell it so yeah Menards, alot like Walmart but without the freaks in crazy clothes! Menards, where it's ok to ask our employees for help. We aren't Home Depot or Lowes so go ahead, It's ok!Those are but a few ogmf the slogans I'd use if I were the menards CEO....and that's why I'm not.Menards...save big money at Menards...yawn!!!

Christi Hodill: I like shopping here whether I know what I'm after or poking around, I like the prices, and the staff are much more eager to help than the other big box stores. It is cleaner better organized than the other stores as wellI recently did a special order on interior stone and tile and was helped out by the manager. I have also returned a number of items and am impressed with how quickly they process it. Checkouts... again, are done properly and quickly, and call me crazy, almost cheerfully. Hard to imagine, but true. (they seem to have a younger and not so jaded crew)One quirk of the store to just look out for is the guards at the special order and bulk delivery gate entrance are very good at their job. When you exit, it feels like you are getting out on bond from a jail.

Nathan Sherer: They have just about anything you would need for your projects at a reasonable price.

Ken Byrd: First time in there and it was awsome vervy nice!!!

Kevin Marchant: Great variety of products! Great prices on many items! And that 11% back easy to process!

Jody Acord: I don't know what's going on today, maybe its just that spring is in the air, but we must have had 5 store associates ask us how we were doing or if we needed anything. Everyone was very nice and helpful.

Danny Hinrichs: Fast unload

Stephaine Billings: The staff at this location are great! Friendly, helpful and knowledgeable.

Mike Garzee: Good prices on some of their materials for projects/housing.

Douglas Pearson: Excellent service.

craig jaspersen: Have had two fireplaces put in and a set of doors and the service was second to none I recommend them to anyone they work until they get it right.

Sam Rosenberg: I purchased a gas insert here. The guys that worked there answered all of my questions, of which there were plenty of. I was doing a complete fireplace remodel and they were helpful in assisting me throughout the process. When the time for installation of the insert came, they were on time, efficient and very respectful of my property. I highly recommend them!

Jess Adams: Initial experience with A salesperson was Great we purchased Natural Gas Burner Sets. Decided we would purchase our logs there as well the following day. One of the sets of logs we were interested in was on a working display the other set was next to an open display simply needed to be set inside so I could get a comparative visual to provide my Wife who unfortunately is disabled and has a hard time getting in and out of vehicle as I explained to the owner of the store.. He spent more time telling me how he needed to straighten his warehouse than it would have taken to help us make a decision between the two sets of logs I told him I couldn’t believe he didn’t want to make a sure sale on logs especially with us having bought the burner sets the day before, he stuck to his un helpful decision nevertheless I left empty handed and purchased two sets of logs later that day at a store that was far busier but actually cared about the customers needs regardless of it being peak time of the season etc. Very shocked to find out after my experience it was the store owner and not an employee that provided such poor customer service heck I’d of been happy to have placed the logs in display myself. Side note I’ve been self employed from day one serving the public and always treated people the way I would like to be a little extra effort is worth it in the long run but as I left he did tell me to have a nice day!

Adrienne Speir: Very helpful staff. Many options.

mary ellen young: Got the parts I needed.

David Gomez: Nothing to get excited about

jennifer price: These folks could not be nicer or more patient! Electronic fireplace inserts that work with remotes are sometimes a challenge for mature customers! They are always kind and courteous when I’ve needed to check with them on malfunctions. Highly recommend!

Benjamin Robinson: These guys are fantastic. They represent what a small, local business is in my mind. Great service and friendly, patient interactions. My family had just moved into a new house with a gas fireplace, but the manual had been lost and we had never used gas logs before. I called and sent some pictures to Mr. Kelly who sent me a PDF of the manual and walked me through starting the logs. He communicated everything very articulately and within minutes it was up and running. All of this at no charge. The best businesses are places that know a positive interaction with customers is far and away more important than nickel and diming. This is that sort of business.

Rebecca Haney: They have held $2500 of our money since AUGUST. The original install date was December, then January now February. After contacting Kozy Heat it sounds like an issue with a part. However, Jonathan the owner is emotionally unstable. He extended a $500 reduction in labor cost for my mom and dad last year when they had the exact same problem and told us he was canceling our order and would, "check to see if he could get my money refunded," since I left a poor review. Yes, Jonathan you will. It's called the Attorney State General and BBB. Go anywhere else and stay away from Kozy Heat! UNPROFESSIONAL HACKS

Don Leming: Almost all gas logs are on backorder.

Lisa Bowen: I completely recommend them. Tony is AWESOME!

Shari Hardinger: Staff is super helpful, professional, polite and informative. Great selection for all things regarding fireplaces, gas logs, smokers and grills.

Jeff P: These guys are amazing. I was told by my chimney inspector that I needed to replace some parts to my gas log fireplace. I called these guys to purchase the parts and they told me that, that may not be necessary. They asked me to send them some pictures of my fireplace. They then reviewed the pictures and made much less costly suggestions in response. I got the parts from them and now my fireplace works like a charm. I really appreciate their outstanding customer service and their integrity.

Brian Carson: We just got it installed today and could not be happier. Jeremiah and his partner did an amazing job of getting it in. They took thier time and made sure to get it done correctly. We also appreciate the care they too to protect our floors and clean up afterwards.Jeremiah was very knowledgeable and provided information on all of our options. We are signed up for an in home visit to get all the necessary measurements.

tiffany blair: We just stopped in to figure out what kind of fireplace would best suit our needs and were very happy to have found Jeremiah! He is very knowledgeable and helpful. We quickly had all the facts and he made it easy to make a decision. I completely recommend going to talk to him! Not only was he full of information, he was easy to converse with! Thanks again, Jeremiah!!!

Kaitlyn Manes: We were so impressed with the service and how professional and kind everyone was - highly, highly recommend to anyone needing fireplace help!

Diana Resnick: The service is amazing, especially Jeremiah! We have bought several bar-b-q's from them over the past 30 years, would not go anywhere else and they are ALWAYS there to help, not just sell, you! The support and service is amazing whether you are buying a new bar-b-q or just need some service/help.

Spencer Morrison: So very helpful! We purchased the wrong fireplace and they were so awesome to work with!

Jeff Carroll: Incredible service. I called about a broken firebox on my Big Green Egg I purchased over 10 years ago. They had all the records and ordered a new replacement under the lifetime warranty! No problem.

Loleta Franklin: We worked with Corbin. We felt like the pricing was phenomenal, the delivery of the product and the installation was way beyond what we expected and the finished product was absolutely superior. Tim and his crew that did the installation were really really great people to work with and we cannot be more happier than we were at the finished product. We love what they did.

Adrienne Speir: Great customer service and showroom.

Darrell C: Highly recommend Complete Home Concepts.The service man that came fix the fireplace was equipped with everything he needed. Took time to educate me on proper care of the fireplace and cleaned the unit and did touch up on the fireplace.

Mickey Dewit: Incredible company, quality without question!

Tammi Jehle: Complete Home Concepts is an ideal place to purchase a fire place, their selection and staff knowledge are unmatched! Purchasing my fire place was so easy and the installers were great! I’m a very happy customer!

Rob Harris: We had a small gas leak from our insert. Jacob resolved the issue in a very professional and courteous manner. He also went the extra mile by dusting out the insides, cleaning the glass and touching up the black paint on insert cover.

Austin Grimm: Too bad a company founded by a hard working generation can be destroyed by the stupidity of the family. If this is what you want showing up and in you house go ahead and hire them but I would recommend you look elsewhere.

John Harrison: I am a remodeling contractor and had a fireplace REPLACED in a home of one of my clients. The estimate proved to be accurate and the crew was proficient, productive, and very helpful.

Ron Woods: Great service installing fireplace doors in our new home. Seamless from purchase to installation.

Jill Hoffmam: There was a lot of miscommunication with the consultant from Complete Home Concepts. When he came to assess and measure for the gas fireplace insert, he said that the only work I needed to do was move the gas line inside of the fireplace back about 2 inches so the flame would be closer to the fake logs. Based on their consultants information, I ordered the gas fireplace insert. This was not the case at all. He never disclosed a lot of other work that needed to be done, which was estimated at over $5,000. Obviously I would never have ordered the fireplace or moved forward with this project if I would have known any of this. They eventually processed my refund. Always get a second opinion before purchasing.

David Eaton: Neat place

Michael Stephenson: Gas Fireplace Cleaning. Our service Technician was Mark, and he was fantastic. We've owned the place for 8 years, and it was about 7-8 when we bought it. In all that time I don't think the unit had been cleaned/maintained/serviced like it should have been. Asked around the neighborhood and someone suggested Complete Home Concepts. Glad that they did, it was about a month+ wait, but worth the time. Mark came in and got straight to work, recognized our unit, and knew exactly what to do and how to help. Dismantled and cleaned all while keeping everything confined to a sheet so nothing else got dirty. He even sealed up some cracks and gaps where cold air was getting in. Made sure everything was clean and looking very nice, and gave me some tips on the operation of the fireplace I had no idea. Very happy customer, will be calling them again to clean the fireplace!!

Sandra Frederick (rabbit-rrmc): Had a gentleman out to clean gas insert. He cleaned the glass. Maybe tapped the pilot. No vacuum no real service at all. Now when I call I get transferred 3 times to go to service and no one answers. He did offer to replace it for 3500-5000 if I wanted a new one. It works fine why would I replace it? Just clean the darn thing don’t try to rob me blind. Only leaving a review because calling to get assistance was pointless.

Jane Fitzgerald: Working with Complete Home Concepts was positive every step of the way. Andy always responded to emails quickly and with all the info I needed. When he came to the house he was friendly, fun to work with and his expertise solved our mirror issues. In the showroom, Kenny was also friendly and great to work with and even when the shop was extremely busy he took the time to answer all questions, provide info and placed my order. Delena’s phone and email contacts were great and again friendly and fun. Jason installed mirrors that were exactly what we wanted in a quick, professional manner and gave them a nice shine in less than 15 minutes. Everyone we encountered were professional and friendly. I recommend them highly!

Brittney Pitts: Dave was absolutely amazing. He switched his schedule around to accommodate our availability to be home. He worked on our fireplace for a significant amount of time until the job was done and did a very thorough job even when the appropriate tools were not available to him, he did not give up. He stayed and completed the job well past office hours. My husband and I were very grateful for him. Highly recommend Dave who has been servicing fireplaces more than 30 years. He deserves five stars for his effort, patience, and job well done. Overall great guy!

Jodi Dambrosio: Very helpful, learned a lot.

Chaz Advanced Catching Concepts: Fireplace insert purchase and installation. We shopped around and found CHC to be competitively priced with a well stocked showroom. The installation was professional and well done. The only downside with our experience was the extremely poor communication. We had to move up the chain to get our concerns addressed.I would gladly recommend them and would do business with again. 👍👍👍👍

carrie jennings: Super responsive and got to us on time and for a fair price! Great service :)

sparxxfly6: Literally the worst fireplace company in the metro.

larry benson: These people are great the whole way through. We’re very pleased with their work!

H. M.: Great employees in lawn amd garden. Super friendly.

Brandon Alexander: Bought kitchen appliances here, and every step of the process was painful and frustrating. We were notified of delivery times and they stood us up repeatedly. We would stay home to accept the delivery and NO ONE showed up or called. Each time, we made multiple attempts to speak with someone at the store only to be endlessly transferred, put on hold, and quite frequently hung up on. It was almost impossible to get in touch with someone willing to help.

Dave Lowry: Well stocked, handy

Kristi S: The employees and managers are so helpful and courteous, even with supply chain issues. They are always ready to help with questions and concerns. The customer service department is great to work with as well as managers.

Joe Oliphant: Terrible experience. I ordered a refrigerator and long story short it took four deliveries before I got one that wasn't dented. I had to drive to the job 20 minutes each way FOUR times on my days off over a three week span. I was told that I would get a little reimbursement for my time and fuel but have been passed around and around when I call to speak with a manager. I would get put on hold until the phone stopped ringing. I will never shop at your lowes again and will tell everyone I can to not shop there as well. Your customer is non existent in store and over the phone.

Patrick Oakes: I prefer lowes in general I think they have better quality products, I was disappointed I went to get mulch they wouldn't price match home depot so I left.

David McGonigle: I go here to get some wood..... And other stuff.

Dale Forrest: Have rarely ran into an issue with any Lowe's stores in the area. This one is up there on the list.

Opal Johnson: Great service, Chris the manager was very helpful, in assisting us

Monica Conner: Love this location

Nancy Lamar: We received amazing service the minute we walked in the door! An associate helped us find what we needed. Eric patiently helped us checkout!

Deborah Madison: Great selection

Chance Palmer: Went to return an item that said it had been inspected but was damaged. Waited 30 minutes for a manager, never showed up. Sent a code up front instead. Never offered a replacement appliance. Terrible service and policies

Catherine Hunt: The staff member at self check out was very helpful. Unfortunately the floor staff member was brisk and seemed to busy for a question

Andy V.: Customer service has really went down hill.

EV Morrow: I went in the greeter directed me where I needed to go and I found what I was looking for so delighted with my visit

Shari Freeland: Staff very helpfulWe were able to find a polystain there . It was a hard one to get. A staff person helped us at automatic checkout. She was very nice.

Wernex Wernex: They don't care about their employees whatsoever ever and have horrible management

Sylver Wolfy: I hate when businesses are lazy and don't put their holiday hours on Google. Google said they were open today so I drove 20 min here to discover they are actually closed.

Deborah Anderson: Usually have what I'm looking for, employees know where items are located. I love their garden center their plants are good quality!

Brian Zevecke: They are great people who care alot about their customers. We had a wood burning stove installed by Hearth and Home back in the 80's and they have just gotten better with time. Definitely recommend them if you are thinking of using wood, gas or even electric styles of heat! I am back for another new stove and they exceeded my expectations again! Thank you Courtney and Virgil for the family feeling!

David Bricker: REALLY cool

Drew Siebert: We had a positive experience working with Hearth & Home on our fireplace upgrade. We replaced a cheap builder-grade wood-burning fireplace with the Kozi Heat Z42CD with the optional blower. Pre-install Courtney was very helpful with the many many questions we had preparing for install and planning the surround and hearth replacement. During install, the crew was great - going above and beyond what we've come to expect from contractors. Post install, we still had a couple of questions, and Courtney was quick to respond with the info we needed.It did take a while to learn how to properly build fires in our new fireplace. It is very different than with an open-faced fireplace. Once we got the hang of it, following the suggestions in the Kozi instruction manual for a log cabin approach, we get blazing fires in no time.One minor concern for the Kozi unit... the door hinges work their way out with open/close cycles. I'm not sure if the single-door version has the same issue or not. We have to push them back in from time to time to keep the doors from falling off their hinges. Not a huge deal, and luckily my wife noticed this happening before the doors fell off entirely.

Anita G: Wonderful experience from start to finish. Walking into the shop, all of our questions were answered patiently, the time estimate was accurate and the installation was faster than expected. We love our stove and would highly recommend Hearth and Home!

Evy Daniell: Beautiful things for home and fireplace, but not much of a choice for wood/firewood holders or carriers. I was very disappointed.

mary ellen young: You must go here. It is unique!!!!

Shelley Crain: What a fun shop to walk around. In addition to fireplace and barbecue stuff they have some really nice gifts that aren't terribly expensive

Mike Mynatt: I would give this place negative stars if I could. I asked 3 times if they serviced Excelsior Springs, I was very clear, they said they did. They told me the wait for a wood stove was a couple months, I was fine with that, then when they finally got some in stock they told me they don't service my area. They completely screwed me and now I have to wait months again and go through this process again.

Wanda Thompson: Great selection of fireplaces. Courtney was very knowledgeable as well as friendly. We will be using Hearth & Home for all our fireplace updates.

Theresa LaRose: Great place! Great service! Always the best customer service.

ron boone: They have the most beautiful knick knacks and furnishings inside a very complete selection of fireplaces and the owner was so helpful

Carl Meade: The coolest 😎 place buc stoves hi quality. lots of indoor decor home made hi end tables antique decor.

Susan Toia: First time in store. Fell in love with atmosphere!! Super nice people to work with. Merry Christmas:-)

Charrioty Rector: They are very helpful and knowledgeable

Mandy Menge: I am completely blown away by the kindness and helpfulness of all of the staff here. After getting taken advantage of by a chimney company and spending a lot of money to have my fireplace cleaned and my insert inspected, to then find parts to my fireplace insert were damaged - I called the manufacturer of my insert who were absolutely no help in getting parts. I was beyond frustrated, and I figured I would give hearth and home a call to see if they could possibly help me. The man that answered knew exactly what I was talking about and said he would be more than happy to help me! I expected another large bill for the repairs to get it fixed. The employees that I spoke to each time that I called the store were extremely kind and willing to help. I was shocked. I took my insert out to them and dropped it off, and they had it fixed and ready within a day, when I couldn't even get parts for it from the manufacturer! Upon telling the store personnel what the chimney inspector said that I would need to pass inspection, the employee helped me by telling me I didn't have to have the expensive items I was told I would need. ( Even though I planned on purchasing them from hearth and home, And his honesty meant missing out on the sale ) I honestly thought that they completely undercharged me for all of the stress they saved, and the services they provided so quickly. I was extremely impressed by their honesty, and wonderful customer service. We will definitely shop nowhere else for our fireplace needs, And I would recommend them to anyone and everyone! Thank you all for being a business customers can trust and providing such a wonderful experience! I appreciate it so much!

scott heiser: Went in and talked to Virgil a few times about installing a free standing wood stove in my home. He got all the details about the home and recommended an empire gateway 3500 stove to heat my home. In our first conversation, he told me it would cost "about" $X,XXX and he was right on. He was $12 over his original "about" estimate. He had a crew of 3 guys that worked thier tails off and got our stove installed in about 3 hours. Positive experience all the way around. We haven't had a fire in the stove yet, but will do a "burn in" soon. All of his crew were amazing. Thank you Virgil and crew. I know where I will be going for any stove related supplies I need!

Charlie McLean: Waited in store for half an hour. One clerk on phone the whole time. No help. Left. No service

Nancy Huffman: We are very happy with the service we received by Anthony in cleaning our insert and chimney. He is friendly, clean, very conciencious, on time, answers questions, knowledgeable, and we felt very satisfied we had an honest and complete job to our satisfaction. 5 stars plus.

Joe Jacelone: There is no other way to put it. Hearth & Home are fire people and they know their stuff when it comes to vent free gas systems.The folks at H & H are masters in the craft of creating the ambiance of a room centered around a vent free gas fire system. If you are looking to purchase a safe, affordable, generally maintenance free system look no further than H & H.This is to say nothing of the staff. They were the most helpful and knowledgeable people on the subject of gas systems of all the companies I had shopped around. Thank you all again! The system is fantastic!

David Dale: Fun family owned business who helps customers find their home needs. Courtney helped me pick out the most efficient fireplace for my new home build.