Best Enterprise Independence Near Me

Helen Bishop: The team always greets me by name, they are super friendly and always willing to help. Keep this staff, they are great!

kellie talley: This was ridiculous! We reserved a car online for a small suv for $71 a day said it was available and then they try and do a bait and switch and charge us for a huge SUV at a price of $188 a day WTH Turo wins again FU ENTERPRISE 😜

Bud Casteel: Enterprise Rent-A-Car, Independence Missouri location. Did a great job working with me on the vehicle I needed. Vehicle was Clean inside and out, drove great, fuel tank was full. Returning Vehicle was just as quick and easy with excellent customer service. Thank you 😊

carolina garcia: Enterprise has always been so simple and flexible! The team at this store made it possible after a whole fiasco with other rental companies. The manager was outstanding and highly transparent to the start. Won my business. Robert&Stewart.

Aley Renee: I’ve been renting from this location for the past 3 weekends. Jamad and Salma have made my experience seamless every single time. They’re friendly, quick, and have me on the road in no time. I come back to this location just because of them. Thanks you two!

Matthew Redinger: Everything was fine until my final bill came through. I took the vehicle back a whole day early and the guy at the counter said I’d get back my deposit PLUS money for bringing it back early. It never happened and when I called customer service they said the manager from the local store I went to would be calling me. THAT never happened. So I called the local store myself and the guy I talked to basically was no help. I finally got frustrated and ended the call with him. So basically I paid the same amount for 4 days as the amount they told me for 5 days. Guess I should’ve just kept it the extra day.

R W: Horrible customer service. They do not care about the customers. We had an online reservation at 5. They refused to accept it and turned us away. Now we have to delay our road trip a whole day.

Debra Bishop: JOSHUA is always great to deal with at Enterprise. Very professional and so courteous. Will return as a customer again. Thank you Josh!!!!!!!

Kdog: A great bunch of people working there. Always does me a solid job.

Elizabeth Williams: No stars for them. We sat up a rental for 12 on on Saturday for my daughters prom. I show up to pick the car up and the guy tells me oh you here for a pick up. I say yes he says well we close at noon so we can’t help you. I said if you close at noon why allow people to set a pick up time for noon then? He didn’t have an answer he just laughed and walked away. I didn’t appreciate his lack of customer service or willingness to help us. Do better and maybe change it to where on Saturdays you can’t set up a pick up for the time you close

Gigi Jerrie: Customer Service is Excellent

Mona Gaines: YOUR STAFF WERE WONDERFUL.However iam still waiting to get my deposit back.

Jammi Irwin: Fred Kelley! He is awesome and represents your company very well. Friendly and kind. Listens and respectful! Very hard to find people like him anymore

Brittany Brigham: We had a few bumps in terms of our reservations but most everyone I spoke with was extraordinarily helpful. They did eventually get resolved.

Michael Young: Always a great place to rent a car…the staff is knowledgeable, helpful and professional!!

Patricia Armstrong: The gentleman that help me was very professional didn't have a car so he put me in a truck and the next day we swap out for a car very pleased will use them again when need thank you

Bradford Byrd: Enterprise was top notch as I am an Enterprise Plus member that is a solid indication on their kindness, speed in getting me out the door and always a dependable clean car. Thanks JaMar for your help.

Nikia Lindsey: I had a amazing experience with enterprise just getting out of a wreck they were friendly and understanding and Stewart was so informational cause I never done this before and cars were clean plus I left something in the car upon returning and he made sure that I got it back I appreciate that a lot thank you enterprise rent a car,

Melissa Garrett: Fred was very helpful

Shari Albrecht: Good, Denise was very personable. I do suggest you add to reservation confirmations under "schedule a pick up during normal business hours" that this is not an option on Saturdays, as I was told by Denise, due to short of staff on duty.

Cym McCoy: great service, efficient process

Cameron Macias: They sold me a 2020 van that now has $1,000 + in repairs within 2 months and a slipping transmission. During purchase when I asked for maintenance records they told me they don't have them available and their warranty would cover any issues that come up in a relatively short time. Their warranty didn't cover any of it, and the chrysler representative warned us their warranty was not easy to deal with and theyve had clients have issues like this befire from enterprise. I've reached out 3 seperate times since Friday to the sales manager Tom and the Sales associated Anthony and haven't heard back once.

sherry ewing: I really enjoyed buying my new minivan at Enterprise Car Sales. Bryan was so helpful and conscious of the drive my husband and I had to get there so he made sure there were 2 for us to check out so we could make a better decision. Ben was also helpful when I couldn't contact Bryan . The team there was awesome .

Joseph Clark: I arrived at 1:15 pm after driving 2 1/2 hours to get there. Supposedly it was an in and out deal. I didn't get back on the road until almost 7 pm. That was totally unexcusable.

T Sears: Just bought a car from here place is great maybe getting a car really comfortable and easy

Kenya Curry: Alejandra did an amazing job! Was very considerate of everything I asked for and she found a great match with everything I needed. She was super friendly and patient. I’m glad that she was able to help me walk away with a great car!

Esther Coy: Jared was so awesome in helping us to get our first vehicle

Sharon Hawkins: I had previously bought a car from Enterprise so I decided to go to them to see about trading that car, and once again I was truly satisfied with my purchase experience. I started the process online, so this helped to speed up the process. My sales person, Jared, was very attentive and helpful in helping me purchase a car that suited my needs and fit my budget. If you are looking to buy a used car, I would highly recommend that you check out Enterprise!

Cortlyn Hicks: Such a great experience

Jeff Parrish: Jacob, Tom, and Ben were very professional, thorough and helpful during my visit. This resulted in a less stressful and pleasurable car buying experience. I would definitely return for future vehicle purchases.

Andrea Richmond: I really enjoyed buying my new vehicle from enterprise and working with my salesman Bryan. He was very supportive, courteous, and straightforward. I would definitely recommend this location to friends and family!!!

Chrissy B: I just want to take a moment to shout out ANTHONY and the sales team at Enterprise car sales in Independence for their outstanding and personable help and patience with me in finding my car. After my car accident, I was heartbroken that my awesome car got totaled out. They did their best to get me into a great car but sadly it wasn’t “my” car and I didn’t feel it was a good fit for me. Within 7 days they had me in a beautiful 2020 Maxima with no issues at all about trading out the cars. I recommend these guys 1,000% for your next used vehicle purchase. Fun and friendly and they really take the time to get YOU and what you need. I’ll be back again for sure!!!!!!

Gwennolé VAN EFFENTERRE: I bought a car in June 2022 with Enterprise Car Sales Independence, MO. I had a great experience with the team so I bought again in January 2023 at the same location. The team is really friendly and customer satisfaction oriented. I realized the brakes were shaking the next few days after I bought the car. They had me taken care of right away at a Firestone location to get it fixed (replaced front rotors). I would certainly go there again! Thank you Ben, Tom and Jacob. Gwenn

Eager Zhang: Thank you Jared and the team for the awesome car purchasing experience!I started looking for a used Hyundai or Kia car since I really loved their design and safety features, and Enterprise Independence definitely got great resources and often below-KBB price with that manufacturer. Yes it's a sales department from a rental car company, but after my first visit I would say the car condition looked amazing considering its mileage! We finally transferred a KONA from Texas and it only took 3 days plus a weekend to arrive, it's clean like new inside the hood! It's been a day of driving my new baby suv now and everything looks and feels perfect.Jared was excellent helping me search for the models and following up with the paperworks! Not pushy at all, very patient and transparent about financing options, and respectful for my busy schedule (!) I would recommend them 100% if you're searching for your next ride, with a good deal.

Makayla Hughes: Jared was amazing and I will continue to buy my cars from enterprise!

Michelle Hendrix: I never knew buying a car would be so effortless. Brian my salesman was essential in this process...if I buy another car it will be from him!

Clinton Dozier: I received the title for the car we bought TWO DAYS BEFORE THE EXPIRATION OF OUR THIRTYETH DAY GRACE REGISTRY BEFORE STATE PENALTY BEGINS........?

Nikki C: Ben, Jared, and team.Thank you again. You guys pulled some amazing strings and we are beyond happy with the result. The truck is amazing and smooth. Easy to drive and beautiful. Wish it had floor mats in it but that's really it.

Josh Herod: Unfortunately, we had the absolute worst purchase experience at the Independence, MO office. Initial sales experience was great, but everything after that was a customer service nightmare. Purchased the vehicle in May and did not finally received all the paperwork necessary to register it until October--all because their office made simple clerical mistakes on the title documents on 4 different occasions! This led to multiple trips to the office, multiple trips to the DMV to try and register, and many phone calls, only to be dismissed and told to keep waiting. There was no initiative taken to update us regularly and seemingly little urgency to resolve the multiple issues created by their mistakes. At one point I contacted customer service through the corporate website to try and get help and did not receive a call back for over a week. This was one of the most disappointing customer service experiences I've ever had. A 1-star rating seems too high, unfortunately, zero is not available.

Ladi Cable: The sales team at Enterprise in Independence are amazing. I got into a newer reliable car that I absolutely love!

Alpha Landingham: staff was very friendly and professional. The app let me book a truck though they didn’t have any. They got me taken care of with a different car but needed the extra space in the truck. Not the staff's fault, Enterprise needs to address your booking policies via the app. This is the third time this is happened......

Rebecca Stamm: Jahana and Fatima were both friendly and helpful and even remembered me when I came back to drop my car off. The transaction was smooth and simple, I would definitely go back to them if I need another rental.

Cynthia Lewis: Good customer service, very helpful

Kai Evans: Received solid service from Fatima and the main street team. Thank you!

Localfocal KC: Go to Turo! Even after you've been pre-approved they will ask for a $300 deposit! I called and talked to somebody at the store. Took 45 minutes to even talk to somebody! Buses in Kansas City are free along with the light rail!

Perry Holliday Sr: FATIMA at Main Street, was very kind and helpful and Gladstone was great putting us in the vehicle

S Alllen: Very professional, will use this branch again... 👍

Cynthia Hardeman: There when I needed them. Courteous and helpful agents.

Tandy Slane: Very helpful staff

Jose Luis Ayala: Gave MY confirmed rental to someone else. CUSTOMER SERVICE IS NON EXISTENT at local or national levels. Promised return calls never happen. OWNER contacted me wanting details. HE DIDNT DO ANYTHING EITHER.

Ivan Chung: I was supposed to get a rental at 8:30 at the bodyshop. Not only do they not show up, they do not pick up their phone. This is very unacceptable. Do not rent from this place.

Andrew McNally: Booked online and made my way over there and they said they had no cars. A curtsey call ahead of time would have saved me time and money

Dameon Bausby: I came in to rent a car and there was another customer screaming and being unreasonable towards nick the assistant manager . which nick handle the situation very professionally and apologized multiple times to the customer and gave her multiple ways to rectify the situation. Even tho I had nothing to do with the situation I still admired nicks professionalism. Hey, what would you like with your position title manager? OK I’ll managers OK I just wanna make sure I have the proper title when I make this. Sorry I was all good. I work at the CSL. I get all types of weird interactions.

Arsenio Arellano: I'd give zero stars if I could. I went there for my reservation after my car was hit but they didn't have anything and were rude. I responded frustrated because I was running late to work and upset that there wasn't a car available even though the reservation was made a week ago. Then they say they're not going to help me with a car because I'm being rude when the first person Nick started being rude first. Anyway worst customer service ever and I I wouldn't recommend since they don't have enough cars. They offered me a ride thankfully since it was raining. The only positive.

Tracy Millbrooks: I’ve been renting from this location for years! It has been an amazing experience I will probably only rent from here! My last experience is what made this special. I was traveling to chicago with my 5 kids and my mother in-law and my aunt. At first we booked a Toyota Corolla. We then went back realizing this would not work. So we went back and Dom ( the manager ) and Johanna quickly upgraded us to a decent size Subaru. We were lapped up still but we were gonna make it work. DOM was not originally helping us. He just so happened to be looking at the cameras watching us load up into this Subaru. He came out and stopped us. DOM was worried about our safety being that it’s the winter time and I was doing all the driving he said look let me put you in a SUV No extra charge simply concerned with our safety. He said I can’t let you guys drive 7 hours away like that. My whole family cried tears of joy. I had been having a terrible week and just that act of kindness and professionalism made my trip so much better. Dom definitely made the process so much easier. I’m forever grateful! And I will only rent with enterprise because of this!!! Shout out to Dom at enterprise on Main st. He’s the GOAT!!!!!!!!

Mark n Lisa: My Insurance company setup a reservation for me on February 7th. On my way to pick up the rental the Enterprise office on Main called me and told me they had no rental for me. Told me they could get me one on Thursday Feb. 9th. They also said they would pick me up at 7:45 am. I very disappointed in the service. No one has come by to pick me up yet. It's impossible to call the office there because you get put on hold to a constant recording over and over. Then you get an automated message to call back later.

Phyllis Hardwick: All of the prior one star reviews are correct. I booked a reservation online the morning that I needed a vehicle for work obligations. Got a call from Nick that morning saying he wouldn’t have any cars until Monday (it was a Thursday). I had the same issue with the downtown Enterprise location. Customers, please have a backup plan for emergency vehicle needs because their reservation system is not reliable. It lets you book even when cars are unavailable. It’s a reasonable expectation for the company to know how many cars are available and not let you book a reservation if it can’t be fulfilled.Also Enterprise “Care Team” do not leave the automated post at the bottom of this review. After I left the review with the downtown location you told me to reach out with additional details. I sent the booking confirmation and a screenshot of when I was called 30 minutes before I was due to pick up the car and told none where available. I never got a response. The appearance of customer service without any customer service inflames the issue further.

Brittany F.: Celise provided a great return environment. She greeted me with a smile and handled my return quickly.

Tammy Timmons (TT): Awesome! Customer service, always a pleasure to do business with them. Great overall experience. Even renting from them since 2007 and went somewhere else 1 time and I will never do that again. Enterprise all the way.

Daymon Rodriquez: Smooth steps ,great service.

Jazmin Gutierrez: Marlon the branch manager was terrible and had a sassy attitude. We had booked a rental 2 months in advanced and we showed up the date of the rental only for there to be no available cars. He was not helpful and instead was being sarcastic clearly showing he did not care and it was not his problem. There were other people there too in the same situation, so it was not just us they did it to, but to other families as well. Save yourself the stress and go to a different location!

Double U Jay: This is by far the best enterprise I have done business with. Marlon was very courteous, professional plus he made sure I got home in time for my nephew's graduation. Appreciate the service and it'll be my 1st choice whenever I'm in KC

B Palmer: We've tolerated this location for years. Only because close to home.Poor vehicle maintenance!Poor customer service!Vehicle booked not available!Ridiculous Deposit!

Michelle Jenkins: Marlon Mckeithen at the Raytown location was very helpful. Did his job very well. He had a lot of customers at one time. He was the only one there. He did a good job getting to all of us.

Tammy Odom-Jones: I reserved a rental on Tuesday, May 16, 2023 for Friday May 19, 2023 pick up at 11am. I get there and they don't have any cars available. I called another Enterprise and thru reserved me a car for noon pick up, when I arrived I was told they don't have any vehicles until next week. This is unacceptable for Enterprise! I have rented from them in the past and never experienced this. I am very unsatisfied with them and will look for another rental company

G Macc: What is the point of making reservations, if there arent going to be cars available on said reserved day?

craig monks: Need more employees. Short staff isn't good for business

Michelle Stilwell: They did what was needed to make the experience a good one.

Godus Love: Adam was awesome! He was the only one working the front desk. And took care of everyone fast while staying professional

Mintymonkeynuts: Horrible!! Why give me a confirmation number to not have vehicle available when I arrived per email confirmation..your company took a special event from me that I cannot get back....this company is a joke and I hope you go out of business... update..still a dumpster fire still haven't heard back from management and they have replied to every comment..

Scott: Asia did a fantastic job making my first time renting a car a great experience.

Evolv Marketing Management: Very nice staff and very professional. Had a few questions and concerns about my rental from out of state and they took great care of me before getting back on the road. Thank you again for quality customer service no matter where I’m at!

Billy Newsom: Great customer service

Joy Williams: Awesome

Tom J: Great place help is awesome

Teddy Tatum: The employee from the Raytown office called and reconfirmed my 8:30 AM, July 21, 2022 car rental reservation the day before I was to pick up the car. I walk in at 8:30 and the employees tell me there are no cars available for me. All their cars are being serviced across the street at Firestone.(I placed my reservation for the car rental online in June, 2022.)Then I'm told there won't be a car available for at least 2 hours.They drove me back home and picked me up 2 hours later. They gave me that very same vehicle to use as my rental.I discovered later that night that the insurance policy sold to me for the trip wasn't for the Chevrolet Equinox I was driving. I called that office three times and no one answered. I sent an email to the employee who gave me his business card if I needed help or questions. No reply was ever received.I will not use Enterprise Rental again.

Annetta Lewis: No car reservation made get there no car??

Derrick Lewis: I had the most outstanding customer service from the location in Raytown, Missouri.. from Jamad Thomas and Dayla Moore. Outstanding customer service, great communication, understood the assignment, very patient, very professional, very speedy and got me in & out. They went above and beyond. I will definitely be renting from that location again, and anyone that I refer to them.. I’ll be telling them to ask for these two.

Cooking Pro: Dalya on 350 hwy was amazing she was very nice and she made me and my family's trip go great and smooth.

Tangela Hyatte: Amazing staff that gets you into a vehicle in no time. They restore my trust in rental cars again