Best Car Leasing Service Independence Near Me

Ruie Pritchard: Don't get a Chevy spark. I couldn't adjust neck rest on seat back & it pushed my head forward. Seat belt was tight around my throat. Barely enough space to get my thighs between steering wheel & seat. Steering wheel blocked view of any mph reading beyond 40 mph, so I had to squish down in seat to read mph. Some functions--even for operating radio and headlights -- weren't intuitive so I had to read manual. Agent was not helpful.

Devinn Magee: WOW!!!!! After reading these reviews I am canceling my reservation NOW!!!!

Prof. Mencarelli Eleonora: Una vera e propria truffa ai danni di una turista di passaggio come me che, dopo aver pagato on line quanto dovuto, si è vista addebitare il pieno carburante, nonostante avessi fatto il pieno 10 minuti prima con tanto di ricevuta di carta di credito. Inoltre la prima macchina avuta era difettosa ed ho dovuto riportarla indietro per la sostituzione e pagare ancora il carburante speso proprio per riconsegnarla.

Karen Rebecchi Harmon: Customer service was great and they had a vehicle available within an hour of me calling when everyone else in the area had a 2-4 day wait… however, the vehicle was older and stained and had trash left in it… I had just been rear-ended and my car wasn’t drivable so I had to have something immediately… fine for my last-minute desperation, but not for the 6-8 weeks it’s going to take for my vehicle to be repaired…

And Thaoyong: As a business rental company, I do not understand why Avis cannot provide the ordered car as shown online. I ordered a Toyota Camry; instead, the vehicle provided was a used car Chrysler Touring Sedan. The back wheel spun on itself, which caused me to drive slowly during the trip to Minnesota. My wife and I almost died with this rental car during a storm on the road in Iowa; the vehicle spun on itself and did not maintain the road. No more renting this type of vehicle in the future. I will give Avis another chance to be a faithful customer. Next time, I hope to receive the car that I have ordered.

Moana Faana: Took a while to get my car since it was a prepay. Also car had smoke smell

J Wise: I reserved a car online then took an Uber there to be told they didn't have my reservation no reason no nothing just I'm out of luck I'll never rent avis again

Michelle Taylor: We rented a Kia Sportage and it leaked on the passenger side from rain outside (leak seemed to be behind glove box). My teenage son was unable to put feet down on floor for majority of trip. It was a mess.

TRACEY BYRD: Great car, no issues, however the location that I rented my car through needs more employees, especially on the weekends, this is too much for one person.

Sara Cramer: Friendly and fast!

Angel Saofaigaalii: Hate that they only take credit cards why is it so hard to get a dam rental car!!!

JT B: Great experience. They had low stock so upgraded me. Easy in and out.

Will Crosby: This is the worst Avis location I haven’t been too. They never have cars, I’ve shown up for my reservation to be told to go else where due to availability.

Maleesa Lolar (Shay): Credit checks.

Deana Van Eaton: I went to pick up the car. It was not ready. It was not vacuumed or washed and the oil had not been changed. They had only one agent working and so the care was not given as it should have been as he was suppose to wash, vacuum, and detail cars, plus answer phones and take care of customers. There has to be a better place to rent from.

Francisco Anaya: Great experience and great customer service

Brandon Welch: Pretty bad experience for me. Was told I would get a 4 Runner or comparable. I got a dirty Chevy Equinox that smelled bad on the interior. Interior was dirty. Car had a couple of dents in it. The pick up employees did not go over the car with me. I had to point out the deficiencies myself. Not a great look for what I thought was a good company.

Darryl Wheeler: DIRTY PLACE DIRTY PEOPLE IF YOU COMING FROM OUTTA TOWN PLEASE DONT RENT HERE THE CARS SMELL LIKE WEED AND STAFF WILL BLAME YOU !!!!

Rodney Stacks: I was having a bad day, I lashed out and left. I came back the next day and they still took care of me, infact, gave me an upgrade. I couldn't do nothing but apologize and thank him! Good place!

Tom Neff: No flexibility on a bereavement discount at check-in (I was not exactly in the right frame of mind to ask when I rented)...Charged an HOURLY rate of $57+ for bringing back a $148 rental, an hour after the office opened! That rate was not verbally explained at any point during my experience, and again, no flexibility.Hello Enterprise...

Amanda Villegas: Jimmy is awesome and so helpful. Great salesman!

T Hendrix: Pam helped me out and was real helpful, go see her

Lisa Smith: Quinton, Pam, and Karen were so willing to help me get into a vehicle. I appreciate them very much.

Clay Herring: Thank you Ruben awesome job you're the best enjoyed our experience and you got me in a car we needed thank you Ruben and Pam

Tracy Lehmann: Got me into a van painlessly.

Victor Urtiz: Jimmy is awesome! He made the process super simple and easy. This is my second time returning and I will return again!Thank you for all you all have done!

Domanic Henson: Quinton and Pam were amazing. The best team, I highly recommend

Ashley Schneider: Quinton was amazing!! I came in with not so great credit and he was able to work his magic and get me in a car in about an hour! The customer service was phenomenal! Everyone in the office was very professional but also made the experience personal and made me feel as I was part of the AutoNow family as soon as I walked in!!!! I would recommend this company to ANYONE looking for a vehicle! If I could give more than 5 stars I would!!!

Shiday Hampton: Good people at auto they will work with you and get you rolling

Armand Bell-Holmes: Ask For Pam Davis, You Won’t Regret That Choice! She’ll Go Over & Beyond To Make Sure You Walk Away With The Perfect Car.

Zach Sales: Great professional service

Teddie Jermaine: Quinton was great! He made the whole process short and simple!!

Rhonda Paulette: Quinton was very helpful getting me thru the technical areas of the sales part because I am technically challenged. He was able to get me into the car that I wanted with no problems.

Armani Holland: Quinton was amazing ! Helped me with pricing, showed me all options, very good communication! Highly recommend

Snoop_aloop88 Monteer: Pam is awesome and we can’t forget Good ole Kc both are fantastic as if the just got back on a ride from the Fantastic voyage

Natasha Atkinson: Come up and see Pam Davis she is the best

Tim Precht: I asked that the power steering pump get checked out and was assured it would be. I was told a new rack and pinion was installed and irmt was breaking in. Well, the reservoir went dry on the pump and the day after I bought it too. Not happy about that and I drive OTR and can't get back to have it repaired ASAP. Hopefully they will correct this for my daughter and not make me come back to fix something that should have been handled before I bought it

William Adams: Very nice place. Worked with me on down payment, nice cars. chance is very awesome and respectful.

Grandma’s Asthma: Great dealer if you’re on a budget. They offer super cheap coverage so you wont be spending a fortune on insurance and got me in my new car in one day. Always ask for Pam or Chance if you’re looking to shop here.

Shalishia Johnson: Love the customer service

Natalie Sandate: George was great to work with! Thorough and knowledgeable - so excited to have a my new car!

Carl Vogliardo: I didn't end up buying a car here, but it was just a matter of inventory timing -- the website was clear about which cars are on hand and which are in-transit (why can't everyone do this) and I had a good experience with Nawaz, who was friendly, helpful and not at all pushy. I'll definitely give this place another look when it's time for the next car.

Sally Herrick: We have been looking around for a Kia Carnival for a few weeks and this has been the nicest dealership. Nawaz Ally was great with his communication with us - very upfront and honest, but not overwhelming or pushy. He let us know the moment they had one available for us and even drove it to us 2 hours away. Shopping for cars with little kids is very stressful and Nawaz made it extremely easy. He has checked in with us several times to make sure everything is working well. We will definitely use Bob Kia Independence the next time we need a new car.

Chris Nunn: Nice sales man.

Thomas Clatanoff: Very helpful all the way through the process.

Joe Stanifer: Lie and denied issues with vehicles

Tim Merson: I was helping my significant other in her search for a new vehicle, and Matt the internet sales guy was great to work with. Ultimately we ended up deciding not to make a purchase at this time, but Matt was straight forward and helped us every step of the way without making us feel pressured. He did his job by informing us of various options, but was never pushy. I've personally purchased close to a dozen cars from dealerships alone, and almost every time feel like far to much of my time was wasted. Matt is a great asset to this dealership, and the entire dealership process would be significantly improved if there were more like him.Also the dealership in general had straight forward pricing without the various nonsense addendums regarding trade in and financing so many places attempt to charge. There are many dealerships I simply will not do business with due to their practices, I can say I wouldn't hesitate to return to Bob Sight.

Liane Vieira: Car sold smelling of smoke!!I recently purchased a car from Bob Sight Kia and would not recommend. My “new” car was delivered with an awful cigarette smell, completely dusty on the inside despite being told it was detailed, and with zero windshield wiper fluid. The sales associates were difficult to get a hold of and the management could care less about their customers. After spending thousands of dollars on a car all we asked is that we were reimbursed for the cost of a new detail and odor remover treatment but the company refused to do even that. They clearly only care about the money here and I wish we had purchased elsewhere.I also emailed the manager as they suggested in the comment below to resolve the issue and never heard back so that is clearly a ruse as well. Don’t do business here.

Bri Martin: Bryan & Brian are amazing in accommodating all of my needs! I am super happy with my purchase and will recommend this dealership to everyone!

Mary Hempleman: Very helpful staff, made it an easy process to buy a car, straight forward transaction. Thank you Nawaz!

jcott: Have you ever heard, “Sales gets the first, service gets the rest” (or in this case, doesn’t)?I had a great buying experience but the service department has been gone downhill for the past three years. They are too busy for the size of their facility and they are under staffed. I just spent 20 minutes on hold before I hung up. That isn’t the first time it has happened and in they have hung up on my before. (Not while speaking with me - while on hold, someone disconnected the call.) Simple service requests (oil change) take forever to schedule. God help you if you have a hybrid because there is only one guy who can do that part and he isn’t very good - plan on renting a vehicle if you need repairs. Not only did my husband get a new car at a different dealership, but the whole experience has turned us off of the Kia brand and I will never make a purchase from any Bob Sight dealership again.

Silvino Gomez: Just bought a Telluride from Bob Sight Kia. Great experience from start to finish. Great communication both during the sale and after. I would highly recommend my sales rep Bryan Nickerson to anyone looking to make a purchase .

Sam Starr: I had a rough start to my service experience after recently buying a pre-owned car, but Kara ultimately went out of her way to make sure that I was taken care of, and that a resultion was found.

Kimberly Berkley: Kara was very helpful efficient and knowledgable. I would definitely recommend

Josh H: Salesman was decent. Finance guy was a tool. They let 6 banks run my credit and didn’t inform me they were sending my info to any of them. Thanks for the hit on my credit score. The service department couldn’t be less helpful. The warranty for these vehicles doesn’t cover anything at all

Abigail Mejia: Service department is terrible. The woman that works in the office was rude, acted completely bothered that she had to help us. The staff members inside apologized for her that’s how rude she was. Service was so bad we left. I’ll go to lees summit where the service is better.

Debbie Bodenheimer: Knowledgeable, efficient and friendly

Lisa Tui: I’m using an alias to write this, but I’m sure they’ll figure out my identity and I don’t care. Todd S. and Bob both tricked me into signing a contract that included a “Forced Warranty Scam”. Google it - there are articles online all about it. Todd is a sleazy conman (aren’t most salesmen?).Todd had me sign paperwork and said things like “we’re going to throw in oil changes, tire rotations, car maintenance, GAP coverage, etc.” Leaving the impression that these things were going to be covered by Kia, not added as an additional price to the total amount of my car.The funny thing is that people think they get away with being scamming thieves, but they’re going to wish they wouldn’t have messed with a Child of God! There is no rest for the wicked and what you do to others will always come back to you. I have peace knowing that God will handle the both of you.They’re not even worth it. I’m going to report them to the BBB and seek a lawyer to see what my options are. God is going to have the last laugh with these two. Read your contract and don’t let them rush you into signing anything! Stay away from these frauds, especially if you’re black.

Someguy Somewhere: I cannot even begin to explain how disappointed I am with Bob Sight Kia. We have a 2016 Kia soul with 66,000 miles on it that needs the catalytic converter replaced for a third time.66k miles and catalytic converter number 3...We need to now have it towed from Bob Sight to a small mechanic shop in order to save as much money as we can because we simply cannot even afford this repair. We have spent hours on the phone with Kia and with Jeff the service manager and we have given up. The big guys win and the little guys lose.However, we need a car, and unfortunately it looks like it will be about $2400 just to have it running again.66k miles, catalytic converter #3, and somehow this is ok with Bob Sight Kia and with Kia in general.

Carol Povolish: The service department has a great team! They get the work done and you're not waiting all day.

Pamela Stone: The service was Excellent at this Location! I was greeted as soon as I walked in the door, and there were several customers in front of me. Thanks Robert for making things smooth & quick!! I RECOMMEND this location!!

Robert Dingman: Very helpful and friendly. I usually go to this store, never go to the Lee's Summitt branch!!

Helen Bishop: The team always greets me by name, they are super friendly and always willing to help. Keep this staff, they are great!

kellie talley: This was ridiculous! We reserved a car online for a small suv for $71 a day said it was available and then they try and do a bait and switch and charge us for a huge SUV at a price of $188 a day WTH Turo wins again FU ENTERPRISE 😜

Bud Casteel: Enterprise Rent-A-Car, Independence Missouri location. Did a great job working with me on the vehicle I needed. Vehicle was Clean inside and out, drove great, fuel tank was full. Returning Vehicle was just as quick and easy with excellent customer service. Thank you 😊

carolina garcia: Enterprise has always been so simple and flexible! The team at this store made it possible after a whole fiasco with other rental companies. The manager was outstanding and highly transparent to the start. Won my business. Robert&Stewart.

Aley Renee: I’ve been renting from this location for the past 3 weekends. Jamad and Salma have made my experience seamless every single time. They’re friendly, quick, and have me on the road in no time. I come back to this location just because of them. Thanks you two!

Matthew Redinger: Everything was fine until my final bill came through. I took the vehicle back a whole day early and the guy at the counter said I’d get back my deposit PLUS money for bringing it back early. It never happened and when I called customer service they said the manager from the local store I went to would be calling me. THAT never happened. So I called the local store myself and the guy I talked to basically was no help. I finally got frustrated and ended the call with him. So basically I paid the same amount for 4 days as the amount they told me for 5 days. Guess I should’ve just kept it the extra day.

R W: Horrible customer service. They do not care about the customers. We had an online reservation at 5. They refused to accept it and turned us away. Now we have to delay our road trip a whole day.

Debra Bishop: JOSHUA is always great to deal with at Enterprise. Very professional and so courteous. Will return as a customer again. Thank you Josh!!!!!!!

Kdog: A great bunch of people working there. Always does me a solid job.

Elizabeth Williams: No stars for them. We sat up a rental for 12 on on Saturday for my daughters prom. I show up to pick the car up and the guy tells me oh you here for a pick up. I say yes he says well we close at noon so we can’t help you. I said if you close at noon why allow people to set a pick up time for noon then? He didn’t have an answer he just laughed and walked away. I didn’t appreciate his lack of customer service or willingness to help us. Do better and maybe change it to where on Saturdays you can’t set up a pick up for the time you close

Gigi Jerrie: Customer Service is Excellent

Mona Gaines: YOUR STAFF WERE WONDERFUL.However iam still waiting to get my deposit back.

Jammi Irwin: Fred Kelley! He is awesome and represents your company very well. Friendly and kind. Listens and respectful! Very hard to find people like him anymore

Brittany Brigham: We had a few bumps in terms of our reservations but most everyone I spoke with was extraordinarily helpful. They did eventually get resolved.

Michael Young: Always a great place to rent a car…the staff is knowledgeable, helpful and professional!!

Patricia Armstrong: The gentleman that help me was very professional didn't have a car so he put me in a truck and the next day we swap out for a car very pleased will use them again when need thank you

Bradford Byrd: Enterprise was top notch as I am an Enterprise Plus member that is a solid indication on their kindness, speed in getting me out the door and always a dependable clean car. Thanks JaMar for your help.

Nikia Lindsey: I had a amazing experience with enterprise just getting out of a wreck they were friendly and understanding and Stewart was so informational cause I never done this before and cars were clean plus I left something in the car upon returning and he made sure that I got it back I appreciate that a lot thank you enterprise rent a car,

LaRonda LaNear: The staff is very helpful.

Alex L: Fast and easy and Terrance there was so helpful, he’s from the Lee Summit location, the man was nice friendly and got me from a tiny Mitsubishi Mirage, to a Honda CR-V. This man was beyond helpful, this man needs a raise.

martha brown: Reserved a car 2 weeks ago. Called today to confirm my pick up. Was put on hold forever. To pick up and tell me she is out if cars and doubts she will have any cars available on Friday. I booked a whole trip and now I won't have a car too go on vacation. What's the point of a reservation if you won't have a car available. Never use them again

Mary Meador: I will never use Hertz again in my life! I rented a car to pick up on May 14th 2023. We had to wait an hour to talk to someone cause they only had 2 employees in the building. 1 I’m back cleaning cars or whatever and 1 very slow lady up front. The place was packed with people picking up reserved cars so I don’t understand why they didn’t have better staffing. With a room full of waiting customers the 1 lady to help customers was texting on her personal phone and accepted a call from what sounded like her daughter. After waiting an hour we were told that they would not rent us a car due to the pin on the credit card changing already. They already took our money and made us wait an hour but would not give us a car. The lady was rude and unprofessional telling us we had to call Hertz corporate ourselves cause they are closing in 5 mins (we got there an hour before they closed) she had no cares about the issues this caused us for our trip. It’s now been 1 1/2 weeks are we are still waiting for our refund. Avis was more then happy to get us into a car that same day and it didn’t even take 15 mins. They will have my car rental business moving forward and I am letting as many people as possible know about the HORRIBLE service at this location from Hertz!

Ryan Pederson: Shawn and the rest of the staff go out of the way to make sure you have a great rental experience. I rent 3 to 4 times a month, and I would not think of going anywhere else. Keep up the good work.

Nichole Thomas: I'm giving this review before I've even ended my rental time. I told them that this vehicle smells of Marijuana... the helper stated that she only could smell the cleaner used to sanitize vehicle. Three other people have gotten into this vehicle asking if I've been smoking...I DON'T SMOKE. I will never use or recommend this location again. The team could use training in being more professional when customers are around also.

Nicole Sullivan: Big shout out to Ms.Roberta! Her phenomenal customer service skills and great sense of humor made my day! After having a horrible experience at Enterprise she made my experience with Hurtz stress free. I will definitely be renting from the store again. As well as recommending it to friends and family.

TK: It's so ghetto and unprofessional. Don't try to rent a car here.Updated review: please do NOT RENT a car from here. They gave me a car that smelled like an ashtray. Worst experience ever. Go to enterprise.

Joan Walker: Awesome attendants. Very friendly and helpful.

CASHMERE Knight: Reserved a midsized car a week ago for today, I went to pick up the car at 10am. Once arriving I told them I was there for a reservation they tell me all we have are teslas....we can call you if or when a car comes available... this problem I have is you were aware of this when you came into the store, didn't think to call the ppl waiting on reservations informing them of this unfortunate situation instead of having them drive to the location to advise them that they don't have a car for you. I really see why hertz went into bankruptcy because of their lack of customer service, lack of book keeping, and lack of communication. Now I have to see who has cars available due to this situation

Endowed Gaming: BEWARE : This people should be retrained, fired or just simply be put in the place of all the clients they disrespect so much with their sneaky / shady ways of doing business. YOU HAVE NO RIGTH TO UP AND CANCEL A RESERVATION ALREADY CONFIRMED WITHOUT INFORMING THE CLIENT PRIOR OR AFTER AND WITHOUT PROPOSING ANY KIND OF REMEDY JUAT BECAUSE YOU CAN AND YOU WANT TO MAKE MORE MONEY AT THE LAST MINUTE. Thank God this is 1 OFF I WILL INFORM CORPORATE AGAIN !!!

Fab KaT: An unprofessional bunch that obviously don't care about clients gold members or not ; and will cancel a properly booked and canfirmed reservation without informing you prior or after the fact to make better adjustments.

Yinka A: Friendly staff, the guy at the counter knocked off extra charge for one hour when I was late to return. Super friendly and always looking out for you as a customer. What more can you ask for? I highly recommend them. Thank you!

Shar-Ronn Carter: I put my car in the shop to have some work done, my warranty paid for the rental car and the repairs, but Metro Ford only worked with Hertz which is not my first choice. The first representative was rude and condescending and did not give me an option to pick my own car , I ended up having to take a small Kia which made me feel like I was riding in a tuna can. When I returned the car the representative then was very nice he asked me how was my experience I told him about the first representative he apologized and even gave me a ride back to the dealership to pick up my car. With the bad publicity surrounding Hertz, I was uncomfortable renting from them in the first place. The Barney Fife of Customer Service Representatives, only made my anxiety worse.

Cynthia Ray: Do NOT share your email address with these people. They sell them. I rented a car yesterday 1/13/23 and today 1/14/23 I have been bombarded with phone calls from car dealerships!Don’t do it! And they don’t have a good selection of cars!

Kim Beavers: 3501 Noland Road location is wonderful. Sean and his staff were helpful, polite, understanding.

Bobbi Walker: Online reservation was easy. Pickup and drop off easy. Good value.

Dwayne Mudd: Made a reservation on Expedia for Hertz on Noland. I Uber over and go inside and they say we don’t have a car for you. No apology or anything the guy just says I’m going to help this couple walking in. They’ve been waiting longer than you lol!!

Frank Galvan: Too high priced and no vehicles to be rented. Was referred by Metro Ford and was told that I would get preferential treatment only to find out prices were higher than other rental agencies. Even using my AAA vehicle insurance rates showed that I would pay more. Seems to like price gouging going on. VERY RUDE woman at counter.

liz Jovanovich: Trevor went above and beyond today to fix a quite complex issue that was of no fault of Hertz, but he helped anyway! Highly recommend this branch!

Kyle Jungbauer: From pickup to drop-off, this location provided the absolute worst customer service I have ever experienced at literally any business I've ever worked with. Retail, food, construction, sales, anything.The employee that "helped" with my original reservation was condescending and had the attitude of someone whose parents spent their entire life coddling them. So much so, it wouldn't surprise me, if their father owned this specific location and that's how they had gotten this job.My reservation was for a "Ford Focus or similar." I got forced into a Dodge Ram 1500 Bighorn. BIG DIFFERENCE. My trip was for a total mileage around 1000 miles. I burned through quite a bit of gas with the "upgraded package."I was told a debit card with a $0.00 balance due on two utility statements would suffice for payment method rather than a credit card. Wrong.I will take full responsibility for the vehicle being returned with less than a full tank of gas. (as I stated, I burned through some gas) But to have the employee be so INCOMPETENT as to say the gas gauge is at 3/4 of a tank rather than 7/8th and REFUSE to acknowledge they had incorrectly read the fuel level when provided proof of their mistake, was the last straw.I will never again use Budget rentals for any of my needs. Any business I can prevent from using your service will be considered a success I will cherish for the rest of my life.

Adam Naliwajko: Scheduled a truck rental at this location for the day of my move. Got there early and sat around for 20 minutes waiting to be assisted, before being told that their truck system had been down for 4 days and that they could not fulfill my scheduled rental despite having a parking lot full of trucks. They did not inform me prior, despite apparently having this information for days. They delayed my move on a day with an already tight schedule and forced my family to scramble to find a truck in time to complete everything in one day. I tried to take a chance on this location despite the bad reviews and totally shot myself in the foot for not heeding to the warning signs.

Adrianna Burks: We normally rent our cars through a different company but they were sold out so we went through Budget Independence… the price was a little higher but COMPLETELY worth it! I was so concerned with the vehicle I would be given so I called Aubreè and told her my concerns as we were using the car for travel and she was like “I got you” and let me tell you from pick up to drop off she took care of us! we will be using them for all future rental thanks the Aubreè! They made the trip for our wedding so enjoyable in a car that was perfect for our needs.

Tara Jenesse: Picked up a Kia Carnival in Melbourne, FL airport without a agent, it was dirty with damage that hadn’t been marked. I documented the damage with my phone. I reserved online, prepaid for my rental to drop off within a reasonable distance from my house, instead of returning to MCI, for the same rate. Bindy was great checking in my rental and confirming my photos of the preexisting damage I had some anxiety would be a problem. She took care of me!

Maureen Epps: Horrible!!! The lady at the desk was very rude she had an attitude before we even walk in. The car we rented was not clean. Had gum & someone’s boots under the seat. I’m nvr going to Budget again!!!

Allison Swank: The woman working there this morning was an absolute nightmare. She told me because I don't have a paper contract (was never given one) that the car needed to be returned to Avis. I took the car down the road to Avis and they said Budget would need to receive the car and close the contract. I took it back to Budget and she threatened that because I hadn't closed the contract at Avis, I would be charged for every moment that the car sat on her lot at Budget. I tried to get the keys back from her and she wouldn't give them back, she even closed the sliding door on my face when I insisted she give me back the keys.Completely unprovoked, she escalated our exchange to an aggressive state that I haven't experienced before with a person in a customer service position. I even considered calling the police because she withheld a key for a vehicle she said was still in my possession.It resolved with her doing her job and accepting the car and closing the contract - but this was after an hour of driving back and forth between Budget and Avis on Noland Rd. It was so unnecessary. I hope no one else has to go through the same. Her employment there is a very bad look for Budget.

Kecia Nemechek: Friendly and fast.

Joshua Breeden Jr: Aubreá was fantastic helping me with my problems on a truck rented out of Arizona; they rented me a truck that did not lock and my wallet was stolen.Upon the return at their location, she immediately called the previous location to acknowledge my dissatisfaction. Even when they weren’t helping me, she went further to call her district manager to figure out a solution. I appreciate all her help!

Jesse Hodge: I have rented from budget many times but this time they have really messed up. I paid the $300+ online to reserve a vehicle for a trip and I even received a phone call the day before confirming my reservation. 5 MINUTES BEFORE I AM SUPPOSE TO PICK UP THE VEHICLE I GET A CALL SAYUNG THEY HAD TO CANCEL MY RESERVATION BECAUSE ANOTHER LOCATION HAD 100 OR SO RENTALS AND THEY NEEDED THEIR VEHICLES MORE THEN ANYONE ELSE I GUESS. I will NEVER rent from budget or Avus since they are the same company. I would rather spend double the price at enterprise knowing I will have a vehicle when I reserve a vehicle because that's how reservations work.

Lasonja Thomas: I rented a car in i called the number on the reciept but was redirected to the call center in which they said they did my extension only to find out they were not surposed to do it that way. Now i get a call today from the Independence location saying that there putting something out on the car because i have not returned it back to there location. I thought the they call center told ther i have extened the rental for a few days. Now the lady is saying all this crazy stuff to me and i'm very upset. I have never rented here before aand stepping outside of Enterprise rental after 10 plus years renting from them never had an issuse with customer service or them following up asking me about there rental car. This issue i have to say i made the wrong decision buy trying Budget has not been a great experience for me. She sadi they do thing differently and i told her that i should have been explained that way and she told me they don't do all of that.. What kind of Customer Service is this we don't explain or contact throughly after hearing that.I am a very upset customer

Krystina Tully: The customer service is terrible, they expect you to jump through hoops if your paying with a debit card!

Chantel Pruitt: Balling on a budget

Paige Donovan: If I could give 0 stars I would. They allowed me to book a vehicle to drive out of town for my daughters birthday today, some lady called me AN HOUR BEFORE I’m supposed to get the car!!! To say I could not rent a car bc I had just moved into my place and don’t have 2 months of utility bills. Just very disturbing, disrespectful and not trustworthy at all! They also mess with prices when you get the car too, just overall not a good place to rent a car. All of the bad reviews speak for themselves, save yourself trouble just don’t book with them.

Tangela Hyatte: Good prices and staff

Bonnie: Friendly helpful staff. Saved me in a pinch.

Rachael Thomas: Such a Budget they can't be bothered to answer their phones for over an hour of calling, the Budget at the airport MCI isn't any better at all they both suck, though the Guy at MCI I will say could at least answer a phone call, I'll never be using Budget again and I will definitely be having my brother pull his commercial account with them, Enterprise took care of us immediately without an hours worth of trying to get ahold of someone.

Adam Morrow: RENTERS BEWARE! (Pun intended)ABSOLUTELY HORRIBLE POOR SERVICE!I rented this car literally for one day, drove it to Iowa, up to the quad cities.Ended up having it a week (snow storm on new years, car trouble with my car, etc. etc.)They start calling me asking me when I was going to bring it back, ok, they were nice every time they called, I informed them on a Friday that I would be returning the vehicle the following Monday.I ASKED if there was ANYTHING else financially I had to come up with, I was told no.NOT ONCE was I informed that I was merely putting down a deposit and I would have to cough up the rest! (Eventually)Not ONCE was I informed that if I didn't extend, then I would be charged a $75 a day fee for not returning it (or extending, whatever)I will never NEVER EVER rent from this place again!This is highly unacceptable, very rude and VERY unprofessional!

Paula B: Awesome service

Monica Sanchez: I rented a new Dodge Challenger for 2 wks starting Sept 3 - Sept 17. Car had just over 9k miles. Well my husband and I went on oir roadtrip to Colorado and Nevada. Returning from Nevada driving through Utah on I-15 North just outside of nowhere Beaver, UT all of a sudden the car lost speed and so we had pull over to shoulder. This happened shortly after 12noon. I called ERS and they stated they needed my Rental Agreement number, well I didnt have one because this location is an Independent location therefore it does not assigned a RA# until you return the vehicle. Well long story short, my husband and I were stranded on the side of the highway for 10 hrs!!!! After arguing with customer service and ERS for 6hrs they finally got a replacement car out to me just before 10pm. I have sent several emails and left multiple message for management to call me back and I have yet to get a response or call back. DO NOT RENT FROM THIS LOCATION!!!! They do not take accountability nor do they care about your situation or what you had to endure. Do the right thing Budget and call me back!!!!

Jessie Epperson: I had an awesome experience with this office. I was not only called two days early to ensure I still needed my rental, I was also reminded I was in need of a major credit card (as most rental companies require). I was able to have my dad help me and was told if I bring the truck back early my bill would be adjusted and it was. My truck ran great (actually my dream truck). I will definitely use them in the future. Thank you!